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Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Wells Fargo reviews & complaints

ComplaintsBoard
K
11:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo fraud, illegal tactics, lies

If wells fargo home mortgage d. b. a. americas servicing company has hurt you and your family, please contact the two two attorney's working to file a class action suit on behalf of outraged homeowners.

Insist on your rights! go to the following website now!

Consumergripes.net
The law offices of daniel harris is currently investigating wells fargo home mortgage. contact us for a free consultation if you feel that wells fargo home mortgage has done you wrong.

daniel harris

[protected] phone

Or email him:

[protected]@yahoo.com

Douglas mcloskey law office - filing a 2nd class action suit against them
[protected]

J. w. nixon, attorney general-looking into truth in lending, respa, hoepa, violations
[protected]

An excellent place, americans for fairness in lending, to file your complaint:
Http://www.affil.org/get_active/file_complaint/occ.php

My story:

Horrific, intentional, fraudulent neglect seem to be common denominators shared by wells fargo home owners nationwide. the truth is heartbreaking. please visit with caution (the content will make you sick) these informative websites:
The [redacted]s website at/url removed/
Or equally informative
You tube at
Http://www.youtube.com/watch?v=cokilotxozy

And absolutely do not miss

Http://www.msfraud.org/law/lounge/lounge.html

An excellent mortgage servicing fraud's website.

In nov 2006, wells fargo home mortgage made escrow errors on my mortgage loan, and after an ugly year of illegal charges piling up on my mortgage, they think they have the right to steal my home! finally, in october 2007, wfhm admits (by letter) they made the errors that resulted in an illegal judgment against me for $12, 000+ over what I truly owed on my home. on their papers they corrected my loan balance, and contacted credit repositories to remove the negative reports they made in error, but after sending me a letter telling me everythinig was worked out on my loan, and the judgment would be reversed by their attorney, they sold my home at a sheriff sale. I now have to pay double the amount of what I owed on my mortgage to redeem my home. if I can get financing. i'm disabled and divorced. I was hospitilized and during this time they took all the steps and received a judgment against me. I wasn't even given an opportunity to present the truth. I didn't even know they were in court! they told me all was being worked out and their errors fixed. I can't afford to fight them. they are wrong, they know they are wrong, and yet, without looking back, they stole my home. before their escrow error, I had a perfect 14 year mortgage history with waterfield mortgage. when they closed my credit score was 740. now my credit score has dropped over 200 points, and I can't get help. wfhm has a profitable scam going, and they close their eyes to the human beings they don't deserve to have as their clients. I promise you, wfhm, if you do not cease and desist in your fraudulent actions against me (and millions of other shell-shocked home owners), and if you do not make restitution, I will continually create and search for ways to make my name one you hear on a daily basis. it is my goal to gather together other people you've hurt, cheated and stolen from, and join forces to become your biggest servicing challenge! I will design a web page (in several languages), distribute e-books, publish press releases worldwide, and, I will be absolutely relentless in my pursuit to not only reveal the ugliness in wells fargo bank, but to also secure compensation for the irreversible pain and loss you've caused so many. without blinking an eye.

Kelly l. hansen
Overland park, ks
[protected]@yahoo.com
[protected]

Read full review of Wells Fargo and 1 comment
Update by Kelly L. Hansen
Dec 24, 2008 2:33 pm EST

My heart goes out to everyone who is suffering at the hands of a predatory lending scheme. I'm going to share my story with you AND THEN follow up with someone who was able to, just very recently, get Wells Fargo to help them. I want homeowners, or recent homeowners, to at least call and/or e-mail Cara K. Heiden, Mary Coffin, and Sharon Cecil in the WFHM Executive Office. I give you their e-mails, direct phone number, and address below. Please try. I'll say prayers for you and your dear families. Remember, keep trying. Expect God to bless you. And I know he will.

In November 2006, Wells Fargo d.b.a. American Servicing Company (ASC) decided to escrow on my mortgage loan. For no reason. My taxes and insurance were always paid on time. Theyd never escrowed before. Then, instead of paying my annual property taxes once, they paid them twice. And I had already paid them. Then they pre-paid my property taxes that werent due for another year. Id never had an escrow account with them, so usually the balance was zero. Now it was -$5500.00. My mortgage payment increased from $655 to $1446 a month. I cant pay it.

Wells Fargo admits their error. They promise to fix it. Then they dont. Again they promise to fix it AND reverse all the late charges. Doesnt happen. No one corrects the original mistake so the snowball effect is creating havoc with my mortgage, with my credit, and on my life.

ASC Phone calls and letters threatening foreclosure were relentless. I have spent hours on the phone trying to resolve the problem. So many ASC Customer Service agents promise all your problems are taken care of, rest assured. When you check the next day to confirm all is well (youve learned to check) they can't even find a note in the record that you ever called. So then I am forced to start the process to correct my loan all over again with a different agent (weird isn't it that you can never get the same agent because they don't have extensions, and they refuse to give you their last name. They will give you their three-letter employee ID code that has never helped me a bit. Many agents refused to give me the companys physical address when I wanted to talk with someone face to face. Over this six-month nightmare I was assured over and over and over, that yes, definitely this time, they had truly made the corrections I had been assured already been made. Yes, isnt it wonderful, my mortgage loan had been approved for loan modification and the loan I’d been told dozens of time had been reinstated, had really for sure this time been reinstated. I was always told I would receive a letter confirming all was well with my loan. I was told not to make any monthly payments on the loan because until the correction had been processed through their system, the payment would be considered a partial payment and would be returned to me. So in February and March I couldnt send in a payment because the monthly payment amount was never corrected. I was forced over and over again to start the agonizing process from square one with another agent. Most agents couldnt find any notes in my record. I had the brilliant idea that faxing the whole story, along with receipts, and other requested forms, would be the answer to our communication problem. I would finally receive a letter confirming receipt of the requested documents. Four days later Im told my documents were never received so my home is in foreclosure.

On April 23, 2007, I was emergency admitted into River Oaks Mental Hospital for 10 weeks due to a complete emotional breakdown. I was suicidal and unable to care for myself. Wells Fargo Mortgage made a mistake, and acknowledged it. However, they were unable (or unwilling) to fix the problems their error created. My sister was given power of attorney so she could resolve the issue. Upon discharge from the hospital an ASC agent confirmed my loan had been fully reinstated, the payment had been corrected, the escrow balance adjusted. They promised the late charges and additional interest charged because of their error would be credited back to the account. I insisted and they agreed they would contact the credit agencies to report their mistake, remove all negative remarks, and change all comments they had made regarding my mortgage account to paid as agreed.

Two days later I received a notice advising me of the sheriffs sale date set for my home.

My home was my savings account. And it was my retirement account. More important, it was my security blanket.

The October 3, 2007, sheriff sale date has been postponed and Wells Fargo has told me they want a satisfactory conclusion to this nightmare. Ill keep you posted. Today is October 9, 2007.

WFHM admitted errors and apologized in two letters received on October 24, 2007, and October 29, 2007, from Todd M. Boothroyd (contact info shown above), credited $12, 000 to my mortgage loan, corrected the negative reports made to the credit repositories, reinstated my loan. I breathed my 1st sigh of relief in nearly a year.

THEN THEY SOLD MY HOME AT A SHERIFF SALE. They took my home, almost $100, 000.00 in equity, and I'm lost without my home. God Bless my 70-year old mother who is now forced to take care of her 46-year old, disabled, daughter. I still believe something good is going to happen. I really do. Two years of fighting for all I'm worth just can't end like this. I will NEVER stop trying to find restitution and peace. And I will NEVER STOP sharing my story just in case it might prevent someone else from losing their home. From facing agonizing months on end. Being turned inside out with fear and pain. From losing their retirement, their live savings, their security. If I had children, I don't know how I'd be able to face it. I don't know how these companies are able to do what they do to famies who have trusted them. It just breaks my heart.

BUT remember, some of the readers of my blogs have been e-mail me sharing good news about the help they are beginning to receive from Wells Fargo Bank. So DO NOT GIVE UP!

I know help is coming soon for all families facing foreclosure. God Bless anyone who helps someone keep his or her home.

Kelly L. Hansen
STILL HOPEFULL, BUT at the moment HOMELESS...
46-year old now living with her 70 year old Mother!
Thank God for Mothers.
33605 W. 88th Street
DeSoto, KS 66018

ctsmyhon@yahoo.com (don't hesitate to contact me!)
[protected]
[protected] Fax

Here are the names and numbers you need -- these women will get you the money that belongs to you. Please let me know if you need anything at all from me. It never hurts to start pushing from every direction.

Cara K. Heiden, CEO
WELLS FARGO HOME MORTGAGE
cara.k.heiden@wellsfargo.com

Mary Coffin, Vice President
WELLS FARGO HOME MORTGAGE
mary.coffin@wellsfargo.com

Sharon Cecil, Assistant to Both
WELLS FARGO HOME MORTGAGE
sharon.cecil@wellsfargo.com

Todd M. Boothroyd
Senior Counsel, Real Estate Division
(address in California, let me know if you need it.)
Todd.M.Boothroyd@wellsfargo.com

WELLS FARGO HOME MORTGAGE
Executive Communications Office
MAC X2302-02J
800 S Jordan Creek Pkwy
West Des Moines, IA 50266
[protected]

BELOW ARE RECENT EMAILS THAT HAVE ENCOURAGED AND COMFORTED ME:

Subject: Thank You Kelly!
Date: Fri, 21 Nov 2008 22:19:47 -0800

Dearest Kelly,

I left you a voice mail this evening. Thank you!
I've passed along to other ASC victims, my success story, and your info. Thank you!
Your blog comments helped me save my home. Thank you!
You are a God send Kelly, Thank you so very much!
Your efforts were not in vein.

Kindest Regards,

Jeff Taylor / San Clemente, CA / [protected] :)

E-Mail from 'jackie euper' to 'Kelly L. Hansen' (www.complaintsboard.com)

Wed, 17 Dec 2008 10:48:53 -0600

KELLY,

FIRST I HOPE YOU ARE FEELING BETTER. JUST THIS MORNING I TOLD A WELLS FARGO HOME MORTAGE SPECIALIST THAT THEY ARE GOING TO CAUSE ME TO HAVE A HEART ATTACK. AFTER READING YOUR STORY I SEE IT IS POSSIBLE FOR THEM TO CAUSE PHYSICAL HARM ! I WAS HOPING YOU COULD GIVE ME A SHORT CUT AND GIVE ME A PHONE NUMBER FOR THE PRESIDENT OF WELLS FARGO HOME MORTGAGE, I CAN'T SEEM TO GET IT FROM ANYONE AT WELLS..GO FIGURE !
I FEEL LIKE I WANT TO EXPRESS MY FEELINGS TO THE TOP PERSON. MY STORY IS OVER MONEY THEY REFUSE TO RELEASE FROM HURRICANE DAMAGE. THANKS AGAIN FOR SHARING YOUR STORY. SINCERELY, JACKIE EUPER

Kelly,

First off thank you for your help. I did speak with Sharon yesterday and I am suppose to receive my check on friday via fed ex. I will believe it when I see it. Thanks again for your web site it led me to the correct people. I hope you have a Merry Christmas, and may God bless you. Thanks again, Jackie.
-------------- Original message from 'Kelly L. Hansen' : --------------

Attn: Jackie Euper & Sharon Cecil

Jackie, awesome, thanks so much for keeping me posted!

Sharon is always a big help. God Bless You & I hope you have a Merry Christmas!

PS: Sharon Cecil - You're so good at getting things done! Thank you for taking care of Jackie Euper. After sending this to you, I'm going to complaintsboard.com and /link removed/ and saying THANK YOU WELLS FARGO HOME MORTGAGE! It looks like a real effort is being made by the Executive Office to take care of your customers.

That's thrilling!

Kelly L. Hansen
STILL HOPEFULL, BUT at the moment HOMELESS...
46-year old now living with her 70 year old Mother!
Thank God for Mothers.
33605 W. 88th Street
DeSoto, KS 66018

ctsmyhon@yahoo.com
[protected]
[protected] Fax

Print - Close Window
Date: Sat, 20 Dec 2008 07:12:07 -0800 (PST)
From: "Kelly L. Hansen"
Subject: You deserve each and every blessing you receive, Jeff. Because you give your heart to others.
To: "."
OK - wow, how do you share your heart so well? You have blessed me with your success story. Can you imagine how many others will be encouraged, uplifted, and energized when they read your words?

I wish you would have been able to do the FOX interview! It sounds like God is using you by giving you so many opportunities to share your story! Very few people go to the forbearance table with a specific plan, a win-win for both the lender and the homeowner. That is key and something I never considered.

Both investors and lenders would most certainly warm to homeowners who calmly expect a successful resolution.

May I ask where you posted your story? I want to go the site and read it!

Now, I ask for your prayers. I lost possession of my home two weeks ago. Your letter, your warmth, delighted my being! Once again, PERFECT TIMING!

You've energized me to get your story out and get back to what I love doing. Thank you, Thank you, Thank you. I really love being thought of as a guardian angel. I so very much want God to be able to work through me. And I've prayed for specifically that just within the last few weeks. So wow, thanks so much for your affirmation. Hugs and Kisses to you, to your family, and may your holidays be filled with joy, and peace. Aaahhhhh. Sweet, sweet peace. God Bless You, all of you.

"." wrote:
Hi Kelly,

Where do I start? I read your letter to my family tonight (taking a deep breath with every new sentence) Thank you!
And yes, you can post any, and all of my stories. We're in this together.

The blog you posted saved our future! The key to ASC success was dealing with one individual, and after sending emails to Wells Fargo's President, V P, And CFO, I had a response in four days from ASC! My wife was the one who took the call that morning while I was out dropping off the kids at school, and when she called me on the road with the news which was:"We are calling you from the executive department of ASC, and are very sorry you have had to go through this, we are assigning you to an individual who is going to get things straight, and it doesn't get higher than this", I could not believe what I was hearing, something that we worked months on with nothing but confusion, misunderstandings, three months delinquent, then all of the sudden...this? It was like seeing 911 all over again, I don't believe what I'm seeing, and hearing!

I wept behind the wheel to the point of almost having to pull over, but continued driving because I needed to get home to my wife and hear it again in detail. As I walked through the door, I saw this look of disbelief in her eyes mixed with a joy I have not seen for a long, long time. When I sent those emails out, I never thought a reply was coming, but something happened. In the subject line of those emails read "Why do you want my home?" I proceeded to explain the 100's of horror stories written by ASC victims, and how they all sounded alike, as did mine. The one question they had to ask when contacting my wife that morning was "how did he get that email information?", and my wife's reply was "you can get almost anything off the internet these days", which is how I found you Kelly.

All I did was Google "ASC Complaints", and OMG, there you were, along with more than I could handle. Fox Television even contacted me based on a blog I submitted, and had been getting so many calls, yet mine stood out, and wanted to do a live interview with me at my home, but I had to decline, for that was the day we were to get the news on the Special Forbearance Option that was about to be put into motion. We got the forbearance, yet within a week, ASC called back, and based on a plan I suggested they use, was submitted to the investor, and they approved it three months ahead of schedule.

All of the delinquent payments were then rolled back into the loan, interest reduced, payments reduced, and the rest goes into the history books. I've got you to thank for this Kelly, and I have passed this info to others whom have contacted me, and told me that they are starting to move forward in a positive way. ASC has also told me that the plan I suggested they implement for us, will now be used in other situations. A plan that has never been used before. I'm a Realtor, suffering like everyone else, yet WAMU agreed to a loan mod on another property that I own, and worked so well, I had to tell ASC where they were falling short, and how this plan could make it a win, win situation for the both of us. 3% year one, 4.5%, year two, 5.7%, year three, and every year thereafter.

So there you go. It's snowballing, and God used you, as he has used me to help those who are at a total loss as to who to trust, and which direction to go. I still look back on that morning when I got that call from my wife, and immediately thought of you. I saved your blog in Microsoft word, and was able to retrieve it. I needed to say thank you over and over again. I'm a firm believer that when you do good for others, good comes back to you. You're a God send Kelly, and I owe so very much to you for what you have taught me. If not for that information I just happened to stumble across that day while on a last chance mission, our home would now be gone. A million hugs and kisses to you my dear, you to are a totally awesome person!
A wonderful Christmas to you and yours!

I believe in miracles Kelly, and whether you know it or not, God appointed you as my guardian Angel!

Warmest regards,

Jeff Taylor
----- Original Message -----
From: Kelly L. Hansen
To: classicdad@cox.net
Cc: Kelly L. Hansen
Sent: Friday, December 19, 2008 9:14 AM
Subject: i'm so happy for you! Thank you for your kind words - they mean more to me than you could know.

wow -- I can't tell you how much your kind words were needed today. 30 minutes ago, I said out loud (only my dog hears me) "God I HAVE to have some good news TODAY!" Your e-mail may have been written a few days ago, and I'm sorry I didn't get your voice mail, but God used you tonight, Jeff. Just knowing you took the time to write is awesome. You will just never know, honestly, what a blessing you are.

So many people are hurting, and your encouragement took a 200 lb load off my heart and gave me double the strength and motivation to keep reaching out.

People are so scared to trust anyone - and they should be. May I share your e-mail with others fighting to keep their homes -- and prayerfully SOME equity? I do understand if you aren't comfortable, and I promise I won't send it any further. I have to ask because I know what it would do for so many facing the same mind boggling struggles. So let me know if you are comfortable with passing along some smiles.

GOD BLESS YOUR HEART. I THANK GOD ABOVE THAT YOU WERE BLESSED WITH A POSITIVE OUTCOME.

If you have already written your story anywhere, I'd love to read it! I want to know (I promise I'll keep everything confidential) who finally cared enough to help a hurting homeowner!

Yes, I'm still in my home but now after Wells Fargo Bank dba Americas Servicing saga was all worked out, loan reinstated, $12, 000+ credited to my mortgage account -- 20 days later my home was sold at a sheriff sale. I walked with eyes wide open smack dab into the middle of a foreclosure rescuer scam artist LLC. "Equity-Strippers." To just say just the very least, and leave you alone, they forged a Quit Claim from me to them, mortgaged my property to the max hat at one time had significant equity (for me) and now I'm fighting with

APPLE ASSETS LC
BEID: 3016292
DARRIN T. VOLK AND LARRY HEDENKAMP
9379 WEST 75TH STREET
OVERLAND PARK, KS 66204

under investigation for mortgage fraud, forgery, and sexual battery -- six identical cases in court at the same time all Quit Claim fraud, all forgery, but I'm still fighting just so exhausted. DEAR LORD, WHAT'S UP? I don't know where my story ended with you, but let me know if you want to hear anymore about the pain these lenders lovingly spread around -- if I were you and FINALLY had a happy ending, I sure would understand if you prefer to move on.

If I had a happy ending, well, I'd still stay very very deep in this. Too many people have too much to lose. And they are losing it.

Tonight I'm going to take my legal books away from this laptop, and pray a huge thank you for your happy ending. So, so nice.

Thanks for sharing.

"." wrote:
From: "."
To:
Subject: Thank You Kelly!
Date: Fri, 21 Nov 2008 22:19:47 -0800

Dearest Kelly,

I left you a voice mail this evening. Thank you!
I've passed along to other ASC victims, my success story, and your info. Thank you!
Your blog comments helped me save my home. Thank you!
You are a God send Kelly, Thank you so very much!
Your efforts were not in vein.

Kindest Regards,

Jeff Taylor / San Clemente, CA / [protected] :)

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The complaint has been investigated and resolved to the customer’s satisfaction.

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mary rockett
Vandalia, US
Dec 11, 2008 8:26 am EST

I am so upset. because Wells Fargo received so much money from the government and cannot help the working class or retired people.What are they doing with money.

ComplaintsBoard
K
1:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo home mortgage division

Board of Directors
For profiles of the Wells Fargo Board of Directors, please go to

https://www.wellsfargo.com/about/corporate/boardofdirectors/

You will also find contact information for the board at the site above.

Wells Fargo & Company (WFC)
420 Montgomery Street
San Francisco, CA [protected]
[protected]
www.wellsfargo.com

John S. Chen
Chairman, Chief Executive Officer and President
Sybase, Inc.

Lloyd H. Dean
President, CEO
Catholic Healthcare West

Susan E. Engel
Retired Chairwoman, CEO
Lenox Group Inc.

Enrique Hernandez, Jr.
Chairman, CEO
Inter-Con Security Systems, Inc.

Robert L. Joss
Philip H. Knight Professor and Dean
Stanford University Graduate School of Business

Richard M. Kovacevich
Chairman
Wells Fargo & Company

Richard D. McCormick
Chairman Emeritus
U S WEST, Inc.

Cynthia H. Milligan
Dean, College of Business Administration
University of Nebraska - Lincoln

Nicholas G. Moore
Retired Global Chairman
PricewaterhouseCoopers

Philip J. Quigley
Retired Chairman, President, CEO
Pacific Telesis Group

Donald B. Rice
President, CEO
Agensys, Inc.

Judith M. Runstad
Of Counsel
Foster Pepper PLLC

Stephen W. Sanger
Retired Chairman
General Mills, Inc.

John G. Stumpf
President, CEO
Wells Fargo & Company

Susan G. Swenson
President and CEO
Sage Software, the North American division of The Sage Group plc, United Kingdom

Michael W. Wright
Retired Chairman, CEO
SUPERVALU INC.

paste this into your web browser: http://www.complaintsboard.com/new_complaint/

Search results: 458 matching "Wells Fargo"
Wells Fargo Auto Finance (complaint)
Posted: 2007-05-31 by Gary Scott [send email]
Wells Fargo Auto Finance ripoff hurting millions of common Americans!
I purchased a vehicle in late 2005 and used Wells Fargo as my finance company. I added the vehicle on to our existing insurance policy with Allstate and maintained that until switching agents (still with Allstate). We then changed to a family agent who placed us with TOPA/RMIS. We have never... (paste the above info into your web browser to read these full stories.)

Wells Fargo Auto Finance (complaint)
Posted: 2007-05-29 by Robin Jamison-Moorer [send email]
WF added insurance and continued to charge after we showed proof
I don't even know where to start. My husband brought a truck in 2003 and we were financed through Wells Fargo Auto Financial. There had never been a late payment. In June of 06', he brought a car. Well we have Allstate car insurance (we have had Allstate forever) anyhow. Our Allstate...

Wells Fargo Auto Finance (complaint)
Posted: 2007-06-25 by Shawn T. Scheel [send email]
Missing car loan payment
My son has a car loan through Wells Fargo Auto Finance. I co-signed the loan because my son is a college student without established credit. Either he or I have always made timely payments on his car loan. His payments are due on the 27th of the month. Back in March (2007) we received a...

Wells Fargo Auto Finance (complaint)
Posted: 2007-09-13 by LeeVanV [send email]
Misplaced payments / lies/ telephone harassment
Hey everyone, I posted earlier about their problems I had with Wells Fargo Financial / Wells Fargo Auto Finance. I have created Several blogs for consumers to post complaints on.

These blogs are fee to use, and I would appreciate it if everyone would post on them, because I...

Wells Fargo Home Mortgage (complaint)
Posted: 2007-03-17 by Stephen D Calvert [send email]
Loss mitigation department
Fell behind on payments due to a job loss and have been given the runaround. People have been rude and generally unhelpful...

Wells Fargo Auto Finance (complaint)
Posted: 2007-06-30 by Ann McClung [send email]
Charging my payments to an unnecessary insurance co!
I have been reading all the complaints against Wells Fargo and have found so many I can not count them all. My complaint is basically the same as all the others, being cheated by this terrible company. If there were any way for me to get out of this loan I would. My payments have been being...

Wells Fargo/ auto finance (complaint)
Posted: 2008-01-14 by Tay [send email]
Auto finance
My mother bought a van and my girlfriend acted as cosigner. But immediately, Wells Fargo switched the buyer and cosigner. So now, my girlfriend has a $30, 000 van on her credit and is unable to even get a new credit card. We faxed the original contract to Wells Fargo 3times (once from within...

Wells Fargo Auto Finance (complaint)
Posted: 2007-05-10 by Miller Fernandez [send email]
Unpaid loan!
I sold a vehicle I owned back in February of '07 to Carmax. Received a pay-off confirmation from Wells Fargo. Now after after 3 months I have been receiving calls on a daily basis from Wells Fargo collections claiming that I am 90 days behind in my payments and I must make a payment right...

Wells Fargo Auto Finance (complaint)
Posted: 2007-09-13 by Lee VanVorreen [send email]
Fraud and cheating!
Like ERIN U, I have had NOTHING but problems with Wells Fargo. I am currently waiting for them to come pick up the vehicle, as they have me so upside down on the note I cannot sell it or trade it in. Here is a timeline of the issues with Wells Fargo:

March 2006- Arranged a loan...

Wells Fargo Auto Finance (complaint)
Posted: 2008-01-30 by Unhappy Customer [send email]
Unauthorized bank withdraw, deny refund
My horror started on Jan. 7, 2008 when one of Wells Fargo Auto Finance Customer Serv. Reps. called to collect Jan. payment. I do understand my payment was late but it was only days late not months. This wonderful customer service rep. took it upon herself to set up an electronic debit from my...

Previous | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9...46 | Next (go to http://www.complaintsboard.com/new_complaint/ to read more.)

Judith M. Runstad
Of Counsel
Foster Pepper PLLC

Stephen W. Sanger
Retired Chairman
General Mills, Inc.

John G. Stumpf
President, CEO
Wells Fargo & Company

Susan G. Swenson
President and CEO
Sage Software, the North American division of The Sage Group plc, United Kingdom

Michael W. Wright
Retired Chairman, CEO
SUPERVALU INC.

Read full review of Wells Fargo and 5 comments
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jellybowl13
Phenix City, US
Mar 06, 2011 6:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

do not waste your time trying modification.if u do not make enough money u cannot modify your mortgage through wells fargo. if i had enough income coming in i wouldnt need modification. i am out on permanent disability, due to having only 30% heart function. so needless to say i dont bring in monthly from ssi disability, versus what i mad on my job.
i did not receive my first disability payment fromm ssi for 6 months, ans yes i staid 1 month behind on my payment, continually getting harassing phone calls, up to 3 times a day.i even explained that i had heart problems and the call seemed to get more frequent. wells fargo ceos and presidents will burn in hell, because of the way they do people.
i caught my payment up, and my march 1st payment is due, and it is only march 6th and i am receiving phone calls already, they do not care for people, they only care about padding their pockets. i will stand in heaven and laugh at them as they burn in hell. hope the money is worth it boys and girls.

sincerely (not)
bobby f julian jr.

N
N
Nancy Tajalle
Bremerton, US
Aug 18, 2010 12:46 pm EDT

Over the past 10 years, I have never been late on my mortgage payment. However, the last two months I paid my mortgage on the very last grace period day. Big companies do it all the time and save money by not paying early, rather earning interest. Twice now I have had a Wells Fargo representative call my home asking about the payment. I explained I paid on time and have my receipt to prove it. This last time the rep had the audacity to ask why I paid so late. I told her it was none of her business. She then said that their system can't check for my payment for 3 to 5 days because I "Apparently made the payment at a branch." I was furious! It is none of their business as long as they get their money, and I'm outraged at their insinuating accusations and personal questions. Perhaps it is time to refinance with Bank of America. At least there they don't harass people, and their system can check and credit a deposit or withdrawl immediately.

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LH13
Elgin, US
Nov 02, 2009 6:50 pm EST

We too are getting the run around about doing a Modification on our home. I lost my job March 2008 and had to have major surgery two months later so we got behind on payments. Living (on unemployment)paycheck to paycheck we could not do a "repayment plan" which they kept trying to force on us for about the first six months. Then they told us they were working on a loan Mod and for us not to send any payments for three months. We were told we didn't qualify (aft we were 3 more months late of course) and they did a memoritorium which one CSR stated we only have to send in 3 whole payments or send what we can then when whole past due amt is due they will try to see about putting it at the end of our loan and lowering payments. This was exactly what we have been trying to accomplish but keep getting different letters from different states saying different things and when we call get different people who say different things also. The very last thing in this ongoing saga is the Supervisor of Collections stated to set up 3 payments to be taken out of my checking account then when they get paperwk will work on Ln Mod. We have since got another Forebearance stating we should send the 3 payments to Loss Mitigation in Ft. Mill, SC. So now one dept will have my payment and another will say we voided the forebearance by not sending THEM the payments! The right hand don't know what the left hand is doing and I think it is all a ploy to put you off so they CAN get your house. They want all that Gov't Money just to take your houses. I personally think Wells Fargo should've just stuck with Armored Car Services!

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WFHMemployee
Phoe, US
Oct 10, 2009 1:56 am EDT

****EXECUTIVE COMPLAINT CONTACT NUMBER FOR WELLS FARGO HOME MORTGAGE***

If you have ANY issues with a refinance, please contact [protected]. This is a direct number to their "Executive Resolutions" department which nobody wants you to have...well, now you do.

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Unhappily On Needles
Oakland, US
Sep 22, 2009 1:05 am EDT

I received a call from Wells Fargo customer service department stating that my request for a loan modification was again denied. This has been a revolving door for thirteen months ago and I have been toyed with, lied to, put off and undermined although under the stimulus plan, I meet qualifications.

Having never been late, the mortgage has been on time and Freddie Mac is the investor. I have provided documents per request as required. They have either lost, or claimed to have not received them. In due diligence, I persist to provide everything requested in first born if I had one. I ask for the make home affordable modification plan, yet I’ve expressed in writing in several packages sent out (over 6) that I have been experiencing financial hardship due to divorce in 2007 and my second income has all but disappeared. Each time, Wells continues to give me bureaucratic ‘fluff’ and then denies my application each time.

Wells has completely prolonged ignoring or acknowledging my request for a modification although I qualify under the Make Home Affordable Plan since Freddie Mac is the investor. They are setting me up to loose the property.

This is the biggest rouse on the American public. I am humiliated having wasted time over and over again on earnest efforts to keep my mortgage payments timely by any means. This is utterly ridiculous and the worse fraud, knowingly that there are no intentions of modifying mortgages under any plan.

I work for a non-profit organization that has provided assistance for homeowners to keep their homes. We act as a third party on behalf of clients. I approached the lender representing myself. They have performed such injustice with out plausible consideration or goodwill. This appears to be covert fraud and misleading. I hope that there is a procedure that will investigate the processes within the department, the paper trail and how the program applicants that should otherwise qualify are determined that they do not qualify, namely me.

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11:46 am EDT

Wells Fargo late fees

WELLS FARGO SUCKS - they love to collect late fees and their customer service department does not care if they lose customers - they would rather collect and additional $29 from you than keep you as a loyal customer! I had made 3 payments within 30 days and was charged a late fee because the 2nd payment made was 2 days before the beginning of the next billing cycle and the 3rd payment was made 1 day after the due date. Just because my 2nd payment did not hit in the next billing cycle they charged me $29 and really didn't care that I was making multiple payments within the 30 day period. What company would punish you for actually paying your bill? WELLS FARGO that is who - I will never finance anything with them ever again! That will be the last $29 they will ever get from me. Trust me my husband has had the same issues, no one wants to do business with them!

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If I only knew the truth about W.F.
Miami Beach, US
Apr 30, 2014 8:52 am EDT
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I have a 0% interest loan with Wells Fargo to purchase a Temperpedic Bed. Initially I thought this was great, but I had to learn the hard way that Wells Fargo is not in the business of banking but the business of scamming. I use my automatic bill pay to process payments that are due to wells fargo on the first day of the month, which is the only day I can make a payment without incurring a late fee. My payments are post marked and mailed before the first of the month, but because wells fargo does not process the check until whenever they feel like it, they are assessing a late fee on my account. I have refused to pay the late fee, and they are now assessing a LATE FEE ON THE LATE FEE!
I have contacted consumer services to address this issue, because this can't possibly be legal, and I can't imagine how many others are going thru this. I urge everyone to contact their consumer services with these issues; something has got to be done about these scamming companies, doing business as banks.

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My tax dollars helped bail banks out?
Private, US
Jul 26, 2013 12:40 pm EDT

I had the similar problem. I bought some furniture and received a 0% loan from MOR Furniture through Wells Fargo Financial, (Another place I will never do business with again but we will not go there now) I auto pay all my bills bi-weekly on my payday. My payment due was $146 per month. I wanted to pay my loan off in 24 payments which calculated to $126.00 bi-weekly ($3, 024 / 26). So I was basically paying $252 per month. Wells Fargo set up the “Due Date” on the 8th of the month but they have a different “Statement Date” that WAS LATER, it drifted around, June 13th, July 14th. With this scam, sooner or later on the bi-weekly payment plan they will apply 3 payments in one month and only one on the next month. I just had this happen and I was charged a $25.00 dollar late fee (they could have charged me $35 per their terms and conditions). I paid on 5/16, 5/30, (for June 8th) and I paid on 6/13 and 6/27 for my July 8th payment. So with their drifting “Statement Date” they put my June 13th payment which was made 5 days after the “June Due Date” on my June statement. My next payments were 6/27 and 7/11. Both of these payments were applied to my July statement. So even though my statement showed I paid $252 for the month they said I was late because they did not receive $146 by July 8th. They said there is nothing they could do and they could not refund my $25.00. I then nicely asked how I could file a consumer complaint. They put me on hold for about two minutes (must have been talking to a supervisor) and then they said they will allow a “one time refund” of $25.00. (we will see how long it takes to get it) I am paying off this loan and canceling the account next week. I bet I am not the only one that had this problem.

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DONT TRUST WELLFARGO
BALTIMORE, US
Dec 17, 2012 3:13 pm EST

well fargo sucks they charge me 257.00 in over draft fees, because i order a book and sent it back to the merchant because the book was a scam. i canceled the book and well fargo still let the merchant take the money out of my account than cherged me.

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Jake Ralphs
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Sep 16, 2008 7:31 pm EDT

I love Wells Fargo Financial. They have simplified my life by consolidating my bills. I have reduced my monthly payments by $900. I have money to feed my kids and gas money. Thank you!

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Jim Elliott
,
Jul 29, 2008 11:18 am EDT

For one thing, if you have a bank w/ online bill paying, use that to send a check for your bills about a day before they are due. I've had Wells Fargo try that scam w/ me. I promptly called my bank (USAA) and they sent a fax to Wells Fargo w/ proof of when my payment was received by Wells Fargo. But, please read my posting under WELLS FARGO FINANCIAL. Start those ten cent checks now! They'll eventually get the message if we all unite!

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Callie
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Jul 24, 2008 3:53 pm EDT

I have had the same problem with being charged late fees, they said I was making my payments to early and that they were posting to the previous month because they were recieving before 3pm on the billing date. I don't understand how they recieved my last payment on the billing date by 3pm when I purposely mailed it at 5pm on the billing date and I live 3 states away from where my payment is mailed to. They are back posting the payments so it looks like they recieved them on the billing date and then they charge you a late fee for not paying for that month. I mailed my check at 5pm on July 3rd and my check did not cash until the 7th and they are saying that they recieved my check before 3pm on the 3rd. Now if I dont make another payment by July 28th, they will charge a late fee. This has happened 3 times in one year. I will never bank with them again!

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10:58 am EDT
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Wells Fargo hold on my money

I have to say that Wells Fargo pissed me off for the last time. I made a deposit exceeding 5k on 6/13/08 so there was a hold placed on the check and was told on 6/16/08 by a phone banker that the hold would be removed on 6/17/08. I then questioned him several time to make sure because I needed to write a check against those funds. They assured me that it would be removed on the 17th and it would be okay for me to write a check and as long as the person I was making it out to did not try to cash it on the 16th I would be fine. Well let me tell you how surprised I was on the 17th to see that the were now holding the funds until the 20th. So I called again to see what was the problem and was told that the can extend the hold at any time but when I got upset they said that if the check came in before the hold was lifted they would not return it. Well need less to say the check that I wrote to my 401K was returned and I was charged NSF fee after I was promised by two different supervisors that they would note my account and the check would not be returned. I can't wait until the return check clears to I can get my money out of there.

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fred flintstone
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Nov 02, 2008 10:28 am EST

Did you ever consider that the check you deposited was bad and the bank could not collect the funds from the bank it was written from? Did you ask a manager to verify the funds so you could get access to your funds sooner? Finally, why would you write a check to your 401k that you knew you did not have available funds to cover? That's check kiting, and it's a crime. The bank did the right thing by putting a hold on your check and if I was a shareholder of that bank I would give their risk manager high-five for protecting me from deadbeats like you.

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10:19 am EDT
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Wells Fargo abusive and harassing phone calls

Because of an emergency I fell behind on my credit card payment. I was 10 days behind, told the company what date I was going to pay, the date my Social Security payment arrives. They did not listen and laughed and told me they would call me every day. They called me every day at 8:30 am and at 5:30 pm Mon - Sun. Each time I told them again what date I would pay. It didn’t matter, they told me they would call every day. The harassment would not end. I am a long time customer having had a second mortgage and loan at separate time. If you are a good customer and fall into hard times, don't think WF will work with you. Don't get a card from them. If you have one get rid of it.

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4:56 pm EDT

Wells Fargo total rip off on refinance

I refinanced my 2007 truck with Wells Fargo Auto Finance...HUGE MISTAKE! I dealt with a Robert D. loan rep who I have come to learn is full of crap back in Sept/Oct 2007 about refinancing my truck well I was approved but they jacked up my payment to over $500 a month! However, this Robert D. loan rep told me that I could refinance it again in 4 months and they would drop the payment considerably! All I had to due is make the 4 months payment on time and it would be refinanced in February and that he would call me in February 2008 to complete the transaction. In the refinance they also tacked on $900 extra to pay off some small credit cards he told me that would help me and my credit score rise in those four months. He said I had equity in the truck so relying on his "word" and good faith I did everything I WAS TOLD TO DUE BY ROBERT D. AT WELLS FARGO AUTO FINANCE, well guess what February came no call from Robert so I called he pulled my information and told me he couldn't do anything for me! I WAS PISSED! He said the balance on the truck was too high, he's the idiot who told me I had equity in the truck four months prior. HE LIED TO ME! He continued to tell me to wait until I got my check from "Uncle Sam" to pay down on the balance then call him back to see if they could do anything for me. I AM SO MAD AND IRRATE AT THIS LIAR AND WELLS FARGO, they used me, they lied to me, and treated me like ###! They really don't care! Since then I've struggled to make this $531 payment and have been late with it becuase I don't care and tired of worrying and each time a collection person has called me I tell them to shove it and they should call Robert D. as he put me in this situation as I relied on him the specialist to lead me in the right direction. I have called lenders and my own bank to try and refinance it and no one will because of the balance on it and KBB value is less then half of what the balance is so I'm stuck. Robert D. and WELLS FARGO FINANCE COMPANY SHOULD BE ASHAMED OF THEMSELVES IN WHAT THEY HAVE DONE TO ME AND OTHER PEOPLE. I'm writing a letter to the Better Business and the Chairman of Wells Fargo. They need to make this situation right. Thanks for nothing Robert D. and the added stress and financial worries you gave me you are a heartless wells fargo employee!

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Mary
San Francisco, US
Feb 02, 2009 6:07 pm EST

Wow, the same thing happened to me back in 2004. I purchase my suv on 2003. They were nice asking me if I wanted to refinance and be able to fix my credit card depts and pay off. The girl told me located in California San Bruno, Wells Fargo Auto Finance that after 6 months doing this refinance I can refinance again as long as I pay on time. My payment got bumped from 400 a month to 659.40 a month. I told myself okay pay it on time. Which I did. Come after 6 months I get declined to refinance the dayam car with them. They are liars. I struggled paying with this truck since 2004. Bought the car at 19K and it is February 2009 and I still owe 17 thousand. I've been paying for dayam interest all this time at 12%. My husband loses his job so he was under unemployment. He was on and off a job for a long time, two years. He finally just gets a permanent position in 2008 of March. So there is a lot that I have to catch up, credit cards, car payments, all the pay day loans that I had to borrow and pay back family just to be able to pay this car. They rack up all these fee's because your late. They give you a chance for defernment for two months but that doesn't do any good. I've gone desperate for paying that I had to stoop to doing pay day loans just to pay it. I've even borrowed money from family. But all those borrowing had to be paid back. They are cold hearted when it comes to helping you. I mean come on they come on to you all nice when they want some kind of business from you, and treat you dirty after they are through with you. I can't believe them. I haven't been able to pay since November of 08. They keep calling and calling and calling hassling you to pay. But I've sunk so deep that I was basically not being able to feed my family because of this car. So I decided to do a voluntary reposession. But before deciding I tried to work out with them a payment in Jan 15, $300 and Jan 23 600. I tried to cancel the 600 payment on the 23rd because I just couldn't do it, but they said they couldn't stop that payment, that they were only able to move it on the 30th of January. I said fine. A couple of days before the 30th after going thru all the bills and what I was going to get paid. I was left with 0 money for two whole weeks. I told my husband we can't live like this. We decided to voluntarily repo the car. We call on Jan 27 and the manager at the collection department name Chris was such a nasty rude person. I told him that we can no longer afford in making this payment. To please stop the 600 that was going to go thru on the 30th. I requested to cancel that check by phone payment and I wanted to do a voluntary reposession. He was so unprofessional. He said we can't pick it up. I said what do you mean? I can't request to voluntarily repossess the vehicle. He said we can't pick it up. He asked why now? You've been paying for 35 months, why now? I merely said because we can't afford it no longer. I mean if you check the history we've been struggling and for the past year we've been late all the time. I mean that question is irrelevant. He doesn't know our situation, He doesn't know what is going on with our lives how we've suffered just to make payments. He had a nerve to ask why? The only thing coming out of his mouth was 5 word we can't pick it up. Nothing more. Like he was cold and had nothing else to say but sorry for ya! He was just plain rude. I said okay if you can't pick it up I can drop it off. He said we have no where for you to drop it off. I said I would like to voluntarily repo the vehicle. He said repo is a repo. Finally, he explained that they can't repo it because I haven't hit the 90 day mark which was in two weeks. I explained two weeks? He said sell the car. I told him I've tried and no one is biting especially with the economy right now. He said you can sell the car. I explained the car will not get sold in two weeks. I see where he was going with this. They didn't want to remove my 600 payment so I wouldn't hit the 90 day mark. So they can keep prolonging it. He finally told me to place a stop payment with my bank. Which I did. I explained to my bank the situation and they placed an ACH stop payment for 600 for me. And do you know what happened. $610 dollars was deducted from my account. Chris from Wells Fargo collections knew I was going to place a stop payment. So they switched the amounts from 600 to 610. I had to file a dispute. Now I incurred a negative 600 dollars from all this. I called wells fargo and asked them why they took 610. They said it was 10 dollars for check by phone fee. I explained that I don't recall Cathy ever mentioning about any fees or I think I remember her saying that the fees was going to be waved .No fees was supposed to occur. Unbelievable. I told him if you record conversation, and monitor it then I suggest you bring it on and let me hear the conversation between me and Cathy when the payments was being set up. I even kept the confirmation numbers. Nothing was said about 10 fees and she said all fees will be waved. If that was the case my first payment that was removed on January 15 for 300 should have gotten a fee, correct? But there was none? Why now with the 600. They tried to pull a fast one on me. I placed a dispute on that 610 dollars with my bank. How dare them do that. Wells Fargo Collections are rude, cold hearted, unprofessional, no good people. Never do any kind of loans with them especially a car loan or any type of refinancing. They lie to you and cause you problems. In the end you suffer for their money making scheme. They don't care about you they only care about what's in your pocket and how much they can cause you. They don't care about your situation. They won't even try to modify the loan to help you out. I mean come on! Greedy People and Greedy Bank. Rude and right down Nasty. I will always pass this to everyone that Wells Fargo is a No Good Bank!

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9:43 am EDT

Wells Fargo phone call harassment

I am 10 days behind on my payment and told them I would make a payment and gave them a date. I told them I would pay on that specific date because that is when my Social Security Check arrives. Every single day at 8:30 am and 5:30 pm they call me. When I tell the date and amount I will pay they laugh and tell me they will call me every day. I have delt with other credit card companys over 40 years and if I had emergencies and fell behind, they worked with me and didn't harass and humiliate me the way Wells Fargo has. I am a long time customer of Wells Fargo having taken out a second mortgage and a loan at seperate times, yet they harass me because I am 20 days late.

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10:48 am EDT

Wells Fargo wrong pay amount

I just purchased a vehicle April 22, 2008, in which I traded in my old car. When I initially went in to trade in my car on about April 14th, 2008, I didn't like the deals they were trying to give me so I wound up keeping my old car. I paid my car payment for that car because the payment was due on the 15th of the month. When making the payment the Wells Fargo Financial accidently removed 2 payments from my account. I immediately notified them of this error in which they told me to fax them my bank statements for verification of the error. I did on April 17th. I returned to the Howard Pontiac dealership (located on Grand and York Avenue in Elmhurst, Illinois) on the 22nd of April and decided to go ahead and trade in my car because the warranty had run out and I figured I'd better go ahead and get something. I got the new car and relinquished the old car to the dealer. On May 22nd I receive a call from Wells Fargo Financial stating that my payment on the old car had not been paid. I notified them that I no longer had the car and that I'd traded it in on April 22nd. They told me to give my dealership a call and remind them that they hadn't paid the car off. I did that and the dealership's finance office rep assured me that they'd take care of it Asap. The following day the dealership rep calls me back and accuses me of fraud stating that I taken back a payment on my previous car. I explained to her that Wells Fargo had taken an extra payment from my account and that the loan company had refunded me my May payment (because it hadn't been due and why would I make a payment for the month of May on a car that I wouldn't even be in possession of). Now the two companies are both saying that I am responsible for the payment so that as it stands they want me to pay the payment for my old car and my new car. So my question is who is responsible for this payment? I think it should be the loan company that gave the wrong payout amount because they were notified of the error before the trade took place or the dealership because they were in fact in possession of the car during the end of April (April 22nd) and the entire month of May. Please let me know because I am very confused. Should I consult an attorney? What I do know is I'll never use either company again!

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4:32 am EDT
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Wells Fargo scam and fraud

I have been reading about all the rip offs that wells Fargo has been doing to everybody and I am having the same problems, I am a disabled vet and had fallen five months behind in payments. I told wells Fargo that I would not be able to make these payments in advance so they would know what is going on. Of course I had at least five phone calls a day from them and would answer the same questions over and over and finally I filed bankrupts to end the calls and to make it where I would actually be able to keep my house and able to make the payments.

I called wells Fargo and told them this and of course they had to have a financial statement and a letter stating why I fell behind and proof of income. I sent this and was told to make a house payment and they would not foreclose and everything would be fine and not to worry about it, three days later I got a letter saying I was denied the payment plan because I could not make the payments. I called and asked what this was about and was told to ignore it. I made the payment then received a letter saying I had to make a double payment not a single and for a year my payment would be about $200.00 extra. I called and told them I couldn't do that cause of a tight budget. Then they wanted me to send in another financial worksheet and a statement saying why I fell behind and proof of income, so I did and they came up with another payment plan I couldn't make. I did this four times and told them my wage stays the same every month and the budget is the same and the reason why I fell behind is the same!

I called and talked to someone about my expenses every month and they said I had over $700.00 left at the end of the month. I tried to go over every expense over and over again to get the numbers in her head and finally got close to what it should be for my monthly expenses and I just gave up. Now they want to do a loan modification and want me to send in $521.62 not for a house payment but to give to someone to say yes or no on the loan modification.

I am about to say the hell with this crap and let them have the house back. I only owe $2500 in over due payments and I feel like this loan modification is another stupid game, I now have a lawyer working pro bono on this, but I am fed up with there games and will never do business with these idiots again. I know I have a long road ahead of me to get this straighten out and you would think with all of these complaints that someone would do something to this company, maybe sue the hell out of them and give the proceeds back to the people they are ripping off!

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mphi
Savannah, US
Jun 30, 2009 12:06 am EDT
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Exactly. We sent in 1300 to start modification process, submitted documents that Wells asked US for and the money has sat there unapplied for 18 days. And got foreclosure letters that our house will be sold in 16 days, but the modification process takes 45-60 days. EVERY time I call Wells Fargo I get a different person with a different answer. I am so fed up and don't know what to do! I can't afford to fight them and it is like they know we are the "little fish in the big pond" and keep stringing us along. Try keeping all this frustration from your innocent 8 year old child and sleep at night when you feel absolutely HOPELESS. What are we supposed to do, keep jumping through the hoops that this company keeps dangling at us? We have a 1200 sq foot ranch on a slab, not like we have some $300, 000 house that we could have never afford in the first place.

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Melissa
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Sep 30, 2008 7:43 pm EDT

Hey I am trying to sue wells fargo for the same thing that happened to you if I need a letter from you stating the same situation with you can you send one to me. I have been gettin the run around for about 6 mths now. And now I finally went to the state senators office and hopefully will get this done and over with. my email is on yahoo at moorefamily122805 thank you.

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Realty Mediation Services
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Jul 08, 2008 12:09 pm EDT

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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Sherri
,
Jul 01, 2008 2:14 pm EDT

Have you contacted militry one source for additional help?

http://www.militaryonesource.com

Also, contact the hope line, at 888-995-hope to speak to a housing counselor who may be able to help you work out the issues with Wells.

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Wells Fargo terrible service

This a long story so bear with me plz... In December of 2007 I contacted Wells Fargo to discuss my options for bringing my mortgage current, I spoke to a Loss mitigation specialist, she informed me that she could help me with getting a loan modification. I gave her all the info she asked for as far as the budget, income, and anything else. I asked her what do I do now, she said just call back every week to check on the status of the loan mod, After agreeing to do so I hung up thinking I had done something good... Boy was I wrong. That was Dec 23, 2007. In Jan of 2008, the first week of I called back and spoke to someone else in Loss Mitigation, after giving all the info, she asked me what I needed I told her I was told to call in every week to check in on the loan mod process. She told me that it was still in review to check back the following week. I did call back for the next two weeks and got the same response from the Loss mitigation people. The 29th of January I called and spoke to yet another person in loss mitigation only to be told we had been denied the previous week, our only option at this point according to her was to pay the past due amounts or an acceleration letter was going to be sent out. (I have received the letter) I explained to her that I could not come up with that whole amount, she said ok and ask me my financial situation again as well as my income and monthly budget, I ask her why, she said so she could see about a repayment plan. After about 10 min. of giving info and holding for her, she came back with a repayment plan that pretty much gave me 10 days to come up with almost 6k, I explained again that it was not possible to do that. She then told me that since I would not agree with that plan that she was putting me back in the process for a loan modification, I asked her why do that, you just turned me down for one last week and what did she think my chances of getting approved for it a week later. She stated that a lot of people get turned down the first time but have a better chance the second time around. I agreed to go for it since I was told that foreclosure would start in FEB if I didn't get this done. I was told to fax in a hardship letter, a budget, and income proof, I went the same day and faxed everything off as I was told. She also told me to call in every week to check on the status. During the first week of Feb I decided to give our VA rep a call since we have a VA home loan. My VA rep said that they had no knowledge of us being late, I explained that we were late on 3 mortgage payments, I also explained the whole loan modification process I had just been through. She gave me a point of contact at Wells Fargo to call and discuss with her my options. In the mean time I also contacted a CCS (creditcouseling) to get finances in order and get help. I called Wells Fargo back and asked to speak to the woman my VA rep had told me about, the loss mit person told me that the woman I was inquiring about was no longer there and gave me the name of the lady that was reviewing our case(I have never been allowed to speak to her). I called the VA rep bck and informed her of the news about her contact, she said that was funny because she had just spoke to her 2 days before, needless to say I was confused... I again called back the following week only to discover that according to a young man there, that Wells Fargo was sorry for denying me for loan mod previously, and that I should have no problem getting approved. So again I waited, after 2 days of being impatient I called Wells Fargo back to find out that, according to yet another loss mit specialist, I was never being considered for a loan modification that she had no idea what I was talking about. So here I go again, I explained that I had spoken to a lot of people at wells fargo and had gotten a lot of different stories, at this point I was completely confused on how every loss mit person had a different story to tell me, I was also told during this time that I could not send them any money at all. After talking to someone else there a day later I gave my VA rep another call and said I was done with dealing with Wells Fargo and have decided to take out 4 payday loans to clean this up finally. Oh, as for the CCS company that I called that Wells Fargo recommended to me, I called them, done a whole workup with them and they sent off the papers to try and get me a repayment plan, the lady there said that she knew it was a shot in the dark because Wells Fargo hardly ever works with them to settle issues. (So much for trying to get other help) So to rap it all up Wells Fargo has told me for 3 months not to send them any money and to go with the loan mod, only to be turned down -approved-and turned down again, I am now 4 months behind as of Mar 08 and looking at dropping 8k on mar 1 08, I am unable to pay any other bills or food for the month but they will get their money... and I will be late again in apr 08 because I have to pay back all the short term payday loans. Thank you Wells Fargo for 3 months of messing around, and a huge headache.

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Homeowner
, US
Mar 07, 2009 9:43 am EST

I have been dealing with Wells Fargo for since last July. I was asked to call in oct. After that I was told to submit application which I faxed and was never received. Of course I was surprised. I ended up submitting online and got a confirmation in second week of Dec. I also went to CCS and submitted the application via them. After calling every week, I am still in limbo and it is mid Feb already.

Every time I was told to call in every week. I was also advised by the agents that in order to speed up the process, I should not be making any payments. The agents seem to have no idea what they are talking about. it seems they are just taught to mumble anything. The service totally sucks.

The wells Fargo got tons of taxpayer bailout money for bailout but the CEO is more busy handing out bonuses or planning trips to Las Vegas.

Every step in wells fargo takes 30-45 days. And then the agent will be kind enough to tell you that it can longer and there is no specified time. What a joke? They are only intrested in delaying. A very inefficent and mismanaged process. It is the worst service you could possible expect.

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GM
,
Nov 03, 2008 6:54 am EST

First of all, take the money you were going to give to WF and find a good, reputable ATTORNEY who specializes in dealing with mortgage companies and give the money to him and have him represent you. This is the only way you have a prayer of dealing with these thieves. Many reputable attorneys offer a free consult and will ask for a $2, 500 deposit or so. Make sure they have sued mortgage companies in the past and not just trying to get you to go into bankruptcy, which may not be necessary but lawyers love it as it is an easy buck for them.

Do NOT talk to WF on the phone any more because they will not honor any agreement made and will have a different story every time. DO NOT sign anything that WF sends to you. DO NOT pay WF any more money because there is no guarantee that this will actually bring your mortgage current because they will just be tacking on late fees and God knows what else. They want to just drag this out so they can foreclose as quickly as possible.

As bad as lawyers can be, WF is THOUSANDS OF TIMES WORSE. We have a lawyer now because WF has done the same thing to us and I could kick myself for not getting one earlier.

Good luck and remember--Wells Fargo will not lift a finger to help you and, in fact, will go out of its way to foreclose. The only language they understand is litigation.

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Realty Mediation Services
,
Jul 08, 2008 12:03 pm EDT

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

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9:39 am EDT
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Wells Fargo illegal harassment/idiots

Wells Fargo Auto Finance financed a vehicle for me when I had just cleaned up my credit. No other lender would finance me. They charge outrageous interest rates but I went for it.

After six months, I ran late on a payment. If you are more than 3 days late, the calls start - automated phone system. With each day you are late, late fees are added and the phone calls become more frequent, like every 20 mins. You call them, make a payment arrangement or pay online, and 15 mins. later you get another call from a rep in another cityand you have to repeat everything because their damn computer system does not show them that a payment was made or notify them of the payment arrangement you just made. So you continue to be harassed.

They also started leaving these messages nonstop on my Prepaid Cell Phone which caused me to run out of minutes. I told them not to call that number and when I did they said they had no record of that number. ?

After some medical expenses, I requested an extension. First, they required a payment and then said they would do it. Then they took my "application for extension" and told me to call back in 3 days to make sure it was approved! I called back and it was refused. Come to find out they RARELY give extensions, especially if you are late.

So then, being two months late, they started calling me at my place of employment, after I told them not to. Then, to make matters worse, they called my Human Resources Manager and re-verified my employment and asked her to be sure and tell me they called.

So, I moved out of my home and in with family so I could get back on track. Once you are behind, they will screw you with late fees, harass you with phone calls, and call your employer.

DO NOT DO BUSINESS WITH THEM!

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georgeomcikus
, WF
Mar 02, 2010 4:09 pm EST

I bought a vehicle financed through wf june 2007. They had my cell number and my employer's number, which was my boss' cell phone. In the first week I started getting restricted calls 4-5 times a day on my phone, which I didn't answer. I was working. At the end of the week my boss called me and said my bank had been calling him repeatedly trying to get a hold of me, but wouldn't leave a callback number. Embarassed and extremely angry I answered the next blocked call I got. It was wf. When I asked them why they were harassing my employer, they apologized for the inconvenience and informed me that we need to conduct a mandatory follow-up customer service survey... I said, I'm sorry... you annoyed my boss for a week over a survey? I was about to explode! I began to tell them how I felt about what they had been doing and they quickly hung up on me. Of course, I still have no call back number... That was in 2007. As of today, I've been laid off for a year. Haven't been a second late on 1 payment yet until today. My car payment was due yesterday. I answered a blocked call today, and when I asked who was calling with a "personal business matter for me" they immediately hung up. My dad, (same name) called me about 10 minutes later and said that my bank had just called telling him he was a day late on his car payment. Of course his expressing his opinion led to them immediately hanging up on him. I checked my bank acct online and they received my payment some time today. Not 24 hours late, and they were calling. I spent 2 hours on the phone today trying to talk to just 1 person there about this. As soon as I told them why I was calling, they hung up on me... every one of them. I'm starting another job next week. My first priority - get the hell out of that loan and never deal with Wells Fargo again as long as I live.

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megan2009
Crawfordsville, US
Dec 22, 2009 4:11 pm EST

I'm stuck with a 16.67% interest rate for a vehicle that is 6 years old. I'm sick and tired of this company. I would NEVER, even if my life depended on it, recommend them to ANYBODY . They have called my house twice.. if I don't answer, they'll call my cellphone..if I don't answer my cellphone they'll call back with their number blocked. Now they're calling and I answer, they hang up. They've called my place of work 10 times this week ( it's only Tuesday) and have hung up all but 2 times. The last time I told the guy when I'd make a payment. He said he'd post it to my account. Half an hour, my husband calls me from home to tell me they called our house and hung up on him. Then not even another half hour after I talk to my husband, they call my work and hang up again. So not only is it downright annoying that they call every single phone number listed on my account, multiple times a day.. 9/10 of these calls are hung ups from them. I'm 3 days late on my payment. My payment is due the 19th, and the 28th is when I get a late charge. WHY are they calling me? Why don't they wait until the 27th-28th to call and let me know about my late charge? Just last month I had to pay $68 in late charges. They start calling me the day after my payment is due..and don't stop until it's fully paid. I know my payment is late..I understand that. But I cannot make a payment if I don't have the money. Because of them, their harassment and outstanding late charges..I am now 3 weeks behind on my mortgage payment, and utilities. My credit has went from Excellent, to poor in a matter of months.

Wells Fargo can kiss my ###. It's hard to enjoy a "new" (to me) vehicle...when you look at it every time to go to drive it and feel nothing but hatred towards the lender.

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harwoodkp
5468 Twp Rd 257, US
Oct 16, 2009 1:23 pm EDT

I am in the same boat as you. I was laid off for over 3 months. Even when I make a payment they continue to keep calling a lot. Even more than discover card. Slowly I am paying back the back payments now each month.(they are not the only one I am behind with). The calls do not seem to stop. I wish I could refinance, but with bad credit right now, that is impossible. I can not even really let them take the vehicles, The difference from what I owe to what they can get is still to big. They would still come after the difference. Hopefully I can get the vehicles payed off with a lot of overtime.

I am with everyone. DO NOT RECOMMEND WELLS FARGO at any time. If times go bad they will be your worst enemy.

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JordansMom
avenel, US
Feb 12, 2009 6:22 pm EST

BUYER BEWARE...DO NOT USE WELLS FARGO AUTO...

I was told that I had a 10 grace period when I first opened an auto loan with Wells Fargo, however that was a lie. The collections departments starts calling OVER AND OVER AND OVER after two days being late. I had a 10 grace period with Toyota and they NEVER did anything as silly as this bank. I would have given my business to someone else if I had known the kind of liars these people are.

I am looking now to find another company to refinance with because I cannot deal with Well Fargo and their foolishness.

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Dana
,
May 23, 2008 5:19 pm EDT

Unfortunately I am stuck in the exact same boat that you were in. I just don't have anyone that I can move in with or have anyone that I can borrow money from to get caught up. This company is a joke and will NEVER recommend them to anyone!

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2:16 pm EDT

Wells Fargo terrible incident

I was astounded to get a phone call from Wells Fargo about my home mortgage. I was first told by customer service that April 2007 was not paid then the following day when I was bout to fax my proof that I paid, I found out that I was given the wrong fax number! Then I was told that I paid April 2008 and they said I did not pay October 2007! That was 7 months ago! I am now left to look for bank records from a long time ago. I was told that banks only keep a record of 90 days maximum. What a nightmare! Years of keeping my credit good and busting my ### working, jeopardized by Wells Fargo Home Mortgage Poor Service. It is like they just want to make money from hard-working people like myself.

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11:59 am EDT

Wells Fargo lien satisfied copy!

Wells Fargo Bank bought Crocker Bank in 1986 and my husband had a loan with Crocker and never received a "Lein Satisfied" letter from Wells Fargo. Nasty customer service agent did not inform me that she could help with query. Very short tempered, and awful attitude. Asked many, many questions, but not once did she inform me that she could help in any way. No confirmation information for a follow up!

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6:01 am EDT

Wells Fargo phone calls to family members!

This company insists on harassing family members by calling three times a day. I am not involved in this case. They insist on using unidentifiable Phone connections, so even I can't complain to their superiors.

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ddani740
Caldwell, US
Mar 22, 2009 11:47 am EDT

It is now 12:43 pm Sunday March 22, 2009. I have already recieved my 6th phone call from Wells Fargo. I had spoken to the caller on the 4th call but they still are continuing to call my house and family members. I refuse to change my home phone number because of this! This constant calling is adding ALOT of stress on my family! Don't ever do business with them! BEWARE!
Dani... Ohio

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sam
,
Dec 01, 2008 2:28 am EST

WFF would only call your family members if you defaulted on a loan, so maybe you should make sure you do not have any late payments or anything like that first.

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3:24 pm EDT

Wells Fargo we lost our home!!

We lost our home due to my illness. We tried to contact the CEO and even sent him a letter along with pictures my daughters had drawn of our home.. They wanted to do a forebearance but who can come up with all the back payments.. We were told we couldn't afford it anymore. To make a long story short I would not suggest this company as a mortgage provider. We are down to one income and they wouldn't lower the payments for us to stay.. To all of you who are losing your homes I pray you have the strenghth to get through it and when you have exausted all your options and they still won't help you keep your home.. Walk away knowing you did all you could to save your home...

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duff1971
Smyrna, US
Aug 19, 2009 3:40 pm EDT

We explained to them over months and months about our son having several medical problems plus the loss of hours at work. We requested help several times, finally they just sold our home out from under us prior to any requested help could be given. We have down sized to a town house with payments of half the high ones that WF gave us. They should hang their heads in shame. I am a vet and they would rather keep dead beats in homes rather than someone who served in war. I know of a woman that is recently divorced and doles not even have a job that has been in her house 20 months w/o making a payment. We got two months behind and they sold ours that quick. SHAMEFUL!

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Wells Fargo - escrow account shortage

After paying $1222 a month for my mortgage for 20 months, I was informed that my payment would increase to $1950 due to a $7500 shortage in my escrow account. I have a fixed interest rate and neither my insurance or taxes went up. They said I could pay them the $7500 to keep the payments the same as before. Unfortunately, I do not have anywhere close to...

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11:26 am EDT

Wells Fargo auto loan pay-off quote rip-off

Our first dealings with Wells Fargo Auto began in 2003 when my husband's truck loan was sold to WF from Capital One. So we had no choice but to deal with them at a 16.9% interest rate. For 3 years, we paid on time, every month, and decided to try to refinance for a better interest rate. Went through the whole loan process with them, only to be told "you don't qualify for a loan with us" ?@@!? HELLO! We have a loan with you! They just didn't want to drop the interest rate. Any way, paid for one more year and in 2006, they decided we were worthy and refinanced for 16.25% interest rate. Woohoo...whoopdie do... We paid on that for several months, than traded the truck in on a new vehicle with a different lender. Used that lender for 3 months, than WF local branch called and called repeatedly telling us they could get us a better loan. We tried with them several times in the past only to be told we didn't qualify, but were stupid again and tried. Well, they gave us a loan all right at 16.25% and talked us into $4000 more than we owed in the first place and again, we are stupid and took it. We paid on the car for a year, and in 2007, got an offer from Wachovia to do the loan with a 11.5% interest rate. So we jumped at it! Wachovia did it for just what was owed and didn't try to ever make us take more. They sent a pay-0ff request on 9-5, sent a check overnight on 9-6, and WF waited until 9/10 to apply the funds, leaving a $74 balance on the loan. I called Wachovia to tell them this, seeing as WF would not release the title to Wachovia until zer balance, and the rep at Wachovia called WF right then on a 3-way call. She told the girl we spoke to (who acted dumber than a box of rocks) that she had a signature and time someone at WF signed for the check on the 6th, and that the quote was valid. Please remove the balance and send the title. The girl put us on hold, than came back and said that WF erroneously applied the funds and she would talk to her "supervisor" and this would be taken care of in the next 10 business days. She gave a name and phone # to call back and verify. In 10 days, I checked online, and nothing had been done, so I called the number, ... and guess what...it just rang and rang. I called Wachovia back for some help, and the rep I dealt with before called again, and asked for the Mamanger. The lady said she couldn't get the manager, but gave us to her "supervisor". The supervisor told us she would have to look into it and gave us a phone number to call back. In the meantime, I am getting a paper bill that says I have a past due principle balance of $74 and than adding another $74 to that for a total of $148 due. Somehow, $74 was credited back, but it still showed a $74 balance. And guess what?! They have reported it on both mine and my husband's credit report! We are meticulous about paying our bills on time, and feel we have no recourse to get this resolved. We call and call and are told repeatedly that it have to go higher up, and repeatedly have to explain the situation like there are no notes being kept. It's so frustrating that no one will help us there! And my question is, if we ever pay off the loan with Wachovia, how will we ever get our title free and clear? My husband absolutely refuses to pay WF for the principle of it all, but I am so tempted just to pay the damn money to get rid of them in our lives!

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Yehumikael
Upper Marlboro, US
Jan 07, 2009 9:27 am EST

Wells Fargo is the worst financial company I have ever dealt with. The things they due are truly unscrupulous and borderline criminal. I have a similar story, which I will post at a later date.

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John
,
Jul 24, 2008 11:46 pm EDT

This problem all comes back to Wachovia not getting the correct 10-Day payoff amount like all responsible lenders routinely do. This must be why Wachovia is a failing company and Wells Fargo is the only financial institution still increasing in revenue and still hiring employees instead of laying off hundreds at a time. Wachovia most likely took the loan balance amount straight from the credit report which is only reported once a month and is not the amount that accrues interest all month long. Another angry person that doesn't understand the way loans work, but is always blaming everybody else. Nothing new.

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Wells Fargo scam charges!

Well Fargo Bank is making money by putting levies on your checking account from credit card companies. when they do this they are making your account $0 (zero) so all these overdraft fees will come in for $34 each. I had Wells Fargo do a levy for $ 16.05 and they made $170 from five overdrafts fees. They are making lot of money putting levies of people's checking accounts. They could have least called me and let me know they were going to do it so I could have put the money in the bank to cover my checks that balanced after they took the money. They didn't offer to credit the overdraft fees either.

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whoseservicingwhom
Covington, US
Nov 28, 2011 5:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo Bank Covington Georgia has the worst customer service I have ever encountered. I take my business to those who at least act as if they appreciate it.
I have had to personally do business with this location between 6 or 8 times, I think 7 came with some type of drama.
Each time it seemed that the service and capabilities of each representative I came in contact with were quite different thus is part of my frustrations. I was married 3 yrs. ago and my wife is with this bank, we kept separate accounts but have each other signed on as co signers. Today I encountered Yvonne who tried to make me sit in a corner and wait for the manager, rather than fulfill my request that she cash my check, under the guise "you are obviously upset and would better be served by the manager". Yes I was upset but I didn't ask to see a D@#@ manager. I asked her to cash a check, that they required me to go inside the bank from the drive thru, to get out in the rain and come in to be printed and to produce another form of ID and a TRUE statement I made "It isn't my fault yall put it in the system wrong", hit Yvonne's aggravation button.

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Myrd
Davenport, US
Aug 27, 2010 8:17 pm EDT

YOu don't need a court to order a levy, it is a lein . You just fill out the paper work and take it to the clerk of court, pay a fee to register and then it is done

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Myrd
Davenport, US
Aug 27, 2010 8:16 pm EDT

Wells Fargo, took a direct withdrawl from my account causing an overdraft. It was a different account number than mine and a completely different name than mine. Whomever alloud this can't read. I got it straightened out after I told them I filed a complaint with the Federal Banking commission. Now we are having problems with the other checking account. It is 3, 000 less than what it should be and of course they have no idea what happened. They are far too busy doing their job than to help me.

I hate wells fargo

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BankKnowledge
,
Sep 19, 2008 10:24 pm EDT

I believe if my memory serves me right that a levy is placed on a person account only by a cort order. So Wells Fargo put the levy on you account because a cort ordered then too. As for the overdraft fee did you try all areas to get those fees waived. Go into you local branch or talk to managers? Also, I know that if a bank won't waive ANY of your Overdraft fees your relationship with the bank might not be on the best terms.

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10:36 am EDT
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Wells Fargo fraud and scam!

Just prior to closing A Wells Fargo loan after final approval for loan. Jesse Wiley (My Loan officer) called and said I could not get the rate in the loan documents for what was documented in writing as my loan and interest rate. He said I would have to pay 2 percent higher, he proceeded to bargain with me a higher rate than my approved locked rate. I have full documents from wells fargo showing final loan approval.

Bait and Switch.

I was well qualified borrower!

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Andrew Perring
Frederick, US
Mar 25, 2010 12:11 pm EDT

I got a latter from Wells FArgo, and it told me that they would take all my bills from any other bank consolidate it and give me a guaranteed 14%. Sounded pretty good, but almost like a scam. I thought about it and decided to give them a call.
They told me that I was pre-approved for this and I just had to give them proof that I was who I claimed to be.. So about 20 minutes into it I started realizing that they are trying to pre-screen me and I said "wasn’t I approved?" they said "yea, we just need to ask you a few questions." After about half an hour of random security questions, they put me on hold. Well, when they came back, they just told me that I was denied and they will send me a letter explaining why. When the letter came, it stated that I already owe too much money to the credit card companies and that they cant approve me.. But wasn’t this whole thing supposed to be a consolidation transaction? Didn’t they know that I had a lot of money on credit cards.. So I was trying to combine it all into one?
***--Don’t you just hate *JUNK MAIL?

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Realty Mediation Services
,
Jun 17, 2008 6:59 pm EDT

I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at [protected] and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.

ComplaintsBoard
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11:44 am EDT

Wells Fargo unethical lending and collecting practices!

I have also purchased furniture and was approved through Wells Fargo Financial. After cruising through the first few months without any issues, my bills either did not come in until they were past due, or did not come in at all. I checked with the post office who said there were no delays in mail to my area, and then spoke to Wells Fargo. I received nothing but excuses and was told to check with the local post office. After a brief conversation on why I could not receive a bill on time, but I could get a courtesy call after the bill was due, the subject turned to a $10.00 fee for running a check by phone and why the website is severely behind (it has no information ever) in showing account balances, due dates, and other very useful information in making on time payments. I was told that they would be getting the information soon, but to this day they have not carried on their promise to include important account information on their site. Recently I have found that if I lose my password to the site, keeping in mind I don't receive bills more than I do, I need a bill with my account number on it just to get a phone number to call to unlock my account, but can only do it during normal banking hours. There are so many roadblocks to keep you from paying on time, it is a battle to keep the account current even if you have money to pay the bill and pay more than what is owed every month. I do not recommend this company, will not recommend this company, and plan on paying this company off in the next couple months and never doing business with them or their affiliates every again. Customer service is way below par, convenience is unheard of, and general business practices that should be designed to attract repeat customers are nonexistent, including treating their customers like humans who make some mistakes. I rate them under insurance companies and auto accident attorneys on the moral ethics rating of business. There needs to be a law that regulates businesses like them who preditorily operate on the verge of fraud to collect extra money on loans by using little tricks and tactics to extort their customers. Wells Fargo Financial needs to get a grip on reality and realize we will not stand for this. Please email this to anyone who needs to make an educated decision on obtaining a personal loan from this company. The only way to combat this is to spread the word. If I am losing $1500 to Wells Fargo, I will make sure to steer at least $4500 of business away from their company. If everyone follows through with this, they will not be able to continue to do business without having the easy customers they have preyed upon for as long as they have. Don't just stand there and be idle. Don't do business with realtors who do business with them, companies who offer their loans, or people who recommend using them. Blacklist them. Plain and simple.

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former wells fargo customer
Gardner, US
Dec 29, 2009 11:49 am EST

Allthe commie banks in this almost socialist country have the right to do what they wish, because they have all the bottom feeding lawyers and judges in their pockets. they're worse than the mob, and with our commie politicians in their pockets too, don't look for anyone to give a pint of panther piss about your rights

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Concerned Auto Finance Customer
, US
Dec 21, 2009 6:15 am EST

I have had nothing but horrible experience with Wells Fargo Auto Finance. They will start calling you one day after your payment due date. Nothing is wrong with that except, they will call you 5, 6, 7 times a day. They will call all the numbers they have for you, including your references on file.
Recently, I went to their website to make my monthly car payment, I noticed that my payment had changed from $398 a month to $458 a month. I contacted to find out why and was told that my payment went up because my car insurance coverage with Geico had lapsed. I had Geico fax them proof of insurance but they argued that the payment difference covers the one and half month period that I was without insurance.
Can they do this? Is it even legal?

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merralinda
San Francisco, US
Mar 10, 2009 1:23 pm EDT

I have had a very similar experience. I have not received many bills or get them late (I have a late payment notice here dated 1/09/09 that I received the first week of March!) To avoid paying late because they send the bill late, I have set up automatic transfers. On the same day each month they are paid more than the minimum by electronic transfer. But they provide only a small window of time where they will apply that money to my payment. If I pay a day too early because of the date THEY decide to send the bill out (which they can change every month) they apply the money to principle and then I'm charged a late fee! This has happened repeatedly and they refuse to refund the fees. I have had it and am going to switch banks. I do not recommend this bank.

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Phone numbers

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www.wellsfargo.com

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