Complaint Rating:

Company information:
Wells Fargo Auto Finance
PO Box 29704
Phoenix, Arizona
United States

My daughter bought a car, I co-signed due to her credit rating. With this company charging so many late charges and late penalties, two years later, there is just as much owed on this car as originally financed, even though the loan payments have been up to date several times. Grant it she has been late a lot due to financial hardships caused by an x-husband and trying to raise two young children. She has worked with Wells Fargo as best as she can, but these inflated late fees and penalties make it impossible to get ahead. Phone fee assessments, other charge payment, late charge assessment...

At one point, they had sent a statement showing only late payment charges due. I sent a check for the amount and even "cushioned" it another $200. The next statement, they had applied the full amount to interest only and then applied past due charges and inflated the original late fees. They did not apply this extra payment I sent to the late fees at all.

They continue to call her and myself starting at 8 am until 8-9 pm everyday-7 days a week. I had moved to a different location and of course required different telephone number. Somehow they discovered this and have started their harrassing calls again. She has a new great job and is trying desperately to get things together, but they have started their harrassment calls there also. They don't stop and think if she loses this job because of these calls, there won't be any payments. I at this time, do not work and am on a fixed income - I cannot help this situation and I have told Wells Fargo this.

She and I are at our wits end with this company. We are drowning and see no way to get our head above the water. My credit rating was perfect, but it has dropped substantially due to this company not willing or aiding and then actually adding additional outrageous charges. We don't know what to do about it.

How do they continually get by with this?