Complaint Rating:

Company information:
Wells Fargo Auto Finance
P.O. Box 29704
Phoenix, Arizona
United States
Phone: 1-800-559-3557

I have been late on my payment due to personal issues and have tried over and over again to try to find a resolution to this. I've spoken to several customer service rep's, none of who would help me. They were only concerned with getting a payment over the phone. They continually called my house...8 -10 a day until I stopped answering because they wouldn't help me. When I did speak to them they were rude, bullying, be-littling and condescending. On Saturday, March 29, 2008 I spoke to Duane from Wells Fargo. Once again...rude and mistreated me. I started to read about them online and this seems to be a common practice of their tactics on how they treat their customers. Duane told me I was irresponsible and needed to get my act together. At this point I became angry and told him the phone call was now ended because of the way he was treating me. My girlfriend stayed on the other end after I hung up and Duane continued to say Valjean if you want to keep the car don't hang up. Wells Fargo has continually harassed me for 3 months straight. The phone calls start at 8am and do not stop until 9pm...7 days a week. I tried to work with them on this...asking them to refinance me or come take the car. They wouldn't do either. I couldn't afford to get any more upside down in this car at 17.75% interest...I couldn't afford the payments anymore. So my girlfriend on 3/29 made a credit card transfer through Citibank because she wanted to help me because of the stress its been causing our home.
It takes a few business days for it to go through. On Monday, March 31, 2008 I received another call from WFAF. I tried to explain to the guy 3 times that we called for the payoff and paid the loan off. They would not take this answer and kept harassing me for another payment. He asked me where the car was and that I needed to clear my personal possessions out of the car. Then he got a "supervisor" on the phone...who also started to be-little me. So my girlfriend got on the phone upset and let them have it and they got rude back with her and hung up. Now anytime I've ever asked to speak to a supervisor they would never put one on.
Wells Fargo has never sent me by mail any letters regarding this account being past due...even though I've asked them to stop calling my house. They continued to call, call, call, call, call, call call. Quite a few times I've answered and said hello 5 times to no answer so I hung up. I've had it with this company and there has to be some recourse for this type of harassment isn't there?