Complaint Rating:

I also had a very bad experience with the Wells Fargo Auto Loan Department. I was treated very rudely by one of their representatives as well as the shift manager. It all started when I called in to speak to one of their representatives because I was concerned that my payment might be a bit late due to having to leave my primary job for medical reasons and also it was in early December "Holiday Season". The first lady I spoke with was very nice and informed me that they had a payment deferral program where you were allowed to defer payments, two at a time, for a total of five during the life of the loan. She told me not to worry because I had a ten day grace period after the payment was due and if I wanted to initiate a payment deferral to call back the day after my payment was due. So this is what I did. I called back o0n the 15th of the month, my payment is due on the 14th of the month, and asked for a two month payment deferral and they took my information and said I was all set. Well on the 29th of December, it is now two weeks past my due date, i received a letter saying my request for deferral had been denied. Now I am freaking out because the payment is way past due and since it was now the New Years Eve weekend I could not get anyone on the phone until Jan, 3rd, 08. On the 3rd I spoke with another gentleman who set up a payment schedule for me in two payments, to catch up on my December payment and he assured me this would keep my payment from going 30 days past due. He chose the dates, I did not. Well around the 18th of Jan., after the first half of the payment had gone through, I kept getting repeated phone calls from Wels Fargo and I finally spoke to a rep who proceeded to tell me my payment was 30 days past due and was being reported to the credit agency. He kept badgering me saying that I must not have any common sense to chose the dates that were chosed for my payments because I should have known this would make my payment 30 days overdue. I assured him I did not chose the dates, that one of their representatives chose the dates and he kept on saying that's not possible and on and on. Well needless to say I got very upset and I was crying. So I asked to speak to a supervisor. The supervisor that got on the phone was just as rude and accused me of using the "F" word, which I did not. I asked him to send me a complete statement of the status of my account and hung up. To this day, it's now Feb,19, 2008, I still have not received anything from them. I just recently wrote a letter to the corporate offices, telling them exactly what I have written here and have not heard anything back. I will never use Wells Fargo again and I would recommend anyone reading this that you do not either. They truly do not care much about their customers.