Complaint Rating:

Company information:
Wells Fargo Auto Finance
Phoenix, Arizona
United States
autofinance.wellsfargo.com

So me and my husband buy a new car thru wells fargo auto finance, in may of 2006. Shortly after, my husband gets orders to go to germany. So we have to have them sign a release paper to let us take it over seas and set up an allotment. All good to go.... So i thought. So then in sept of 2007. I get this letter from wells fargo auto finance telling me i had to call them asap. Mind you by now, my husband had just deployed for 18 months. So i call and they tell me my car is in default, and i owe them $20,000 now... They tell me i haven't made a payment in a year. They had only received 2 payments. I said how can that be it is taken out of my husbands check every month. He tells me i don't want to hear ur excuses. U are just an irresponsible bitch. He went off. I ended up talking to his boss and he didn't wanna listen either. Finally i got someone else to listen and i got all the information that the payments had been being made and never returned by wells fargo, i submitted it and still to this day they haven't fixed my credit report, they won't return my emails, i did a bbc and they told them it isn't any of their business. I've called, they won't talk to me or help me out. So it looks like i bought a new car, made 2 payments and said screw it i am in another country. Then one day in early november they wrote me and said they got my documentation and they had to research this and see were the money is, mind you i still have an allotment coming out for this payment and they still aren't getting them. You have a f****** thief in your work and you are investigating and not fixing my credit report, after i just gave you the proof of payments. I now have a military lawyer trying to help and they still will not respond. So now i was told by the http://www.occ.treas.gov/consumercomplaint department that handles and oversees the banks, that they aren't allowed to do this and it is the fair credit reporting law, that states that if proof is shown of a false report they have to fix it immediately, even if the have an internal investigation pending. So i am going to try this approach and if it doesn't work i am going to see if i can find at least 4 people hopefully more and do a civil class a lawsuit against them... Someone has to teach these big companies that the law applies to them as well..