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Wells Fargo Auto Finance Complaints - Beware and stay clear

Review all Wells Fargo Auto Finance complaints

Wells Fargo Auto Finance

Posted: 2007-07-27 by Very Angry Car Owner [send email]
Beware and stay clear
Complaint Rating:  83 % with 6 votes
If you need any sort of help when you fall on hard times this is not the company to deal with. I called because I knew there was some money owed ut certainly not the amount they hit me with. I was trying to the honest and upfront thing and the verbal abuse that I received from the collection department was unwarranted but very silly. I tried to be very calm at the beginning of the beginning of this craziness but lost it, then decided to let the woman I was speaking to finish her tyrade. She accused me of not listening when in fact it was she who was hearing what she wanted to hear, and to top it off she then hung on me, but only after telling me that she was not customer service she was collections. In short DO NOT USE THIS COMPANY AT ALL!!! I cannot stress that enough.
Comments United States Cars, Parts & Vehicles
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Comments

482 days ago by Howard [send email]
The opening sentence says it all. You fell behind, did not "catch up" and now the vehicle is being reposed. More than you thought was owed? In repossession, YOU pay for all fees required to take over the car. If you want it back YOU have to pay all those fees on top of paying off the vehicle. If you had gone to the finance company BEFORE things got out of hand they may have worked with you. You also have to remember; you signed a contract spelling out what will happen if you make payments on time and what will happen if you do not. They are only abiding to that contract, maybe you should do the same.
472 days ago by Allen W Randall [send email]
I asked to get a defer payment for one month. I have not been late nor have missed payment for a year and a half as long as i owned my vehicle. I called wells fargo and spoke to one of their reps who took the information and at this time I thought the deferral was in place. after that I received 7 phone calls from them about not receiving a payment out of the 7 phone calls 6 none of them knew nothing of a deferral payment. On the 7th phone call the rep told me the deferral had not been given BECAUSE the initial person screwed up and missed some information she was supposed to get and then hung up on me.my question is why did not out of 6 people did not one person tell me this.what kind of company does this kind of harassment to their customers in good standing when you all are all looking at the same information and why harass me with 7 phone call for your screw up. This makes a company look bad and I will never deal with wells fargo again.

allen w randall.

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