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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:32 am EDT
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Wells Fargo mortgage foreclosure, sheriff sale

Homeq, wachovia, wells fargo, michael milstead, milstead & associates, chrisovalante fliakos, phelan hallinan schmieg, federman phelan:
The first six of the above players were actively responsible for abusive debt collection practices on james and judy dehart.
James and judy dehart were current with the mortgage payments, no foreclosure was filed, and absolute proof of this was given to the
Law office of michael milstead and to wachovia/homeq. Yet they sold the deharts' home at sheriff sale anyway! There is an active case
Pending at the eastern district of pennsylvania, allentown. Case no. 11-416 (Msg). If you go there you can see all the details with tons of exhibits filed.
My website should be obvious and you can feel safe going to save jimmys home dot com. If you want you can contact me for any additional information, we will be happy
To answer any questions. We also could use stories from others concerning these banks or law firms, lawyers, etc. Whatever you can do to help the deharts
Will be appreciated.
Thank you, dan

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4:42 am EDT
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Wells Fargo fully funded account frozen

Wells Fargo has frozen my fully funded checking account for no reason.
I was not able to deposit personal check, Bill payment check sent by CheckFree service was returned, my cell phone service was interrupted, I lost lots of call, Cell Company added $25.00 returned check fee. After check has been returned, my checkfree payment account was frozen and I was not able to schedule my monthly payments.
My personal life was disrupted just because someone did not like me or for any personal reason decided to freeze my checking account. This account had never had any problems, or overdrafts.

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wellsisacrook
Huntsville, US
Oct 26, 2011 6:57 pm EDT
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to whythelongfaces. You sir are completely incorrect! Wells routinely freezes accounts without a court order. they claim they can do it if they feel there is a risk to them. they have a formula for high risk and if you trigger it, god forbid! this can be as simple as someone else, who the bank feels is risky, presenting you a check to deposit. in this case you will have no knowledge of it. When they freeze accounts they will not call you, rather they will notify you by mail many days later. I believe this is intentional so that you can not withdraw funds. I had my account frozen recently. In my case the check they claim they were concerned about cleared AND they accepted my direct deposit payroll after the freeze but before i knew about the freeze. I can not access over $5000 of completely funded dollars for 21 days and can not make my house payment due to this. There response is: 'there is nothing you can do about it. once an account is set to close the process is in motion and it is too bad". They will sit on your money for 21 days then mail you a check for the proceeds. And the poster is correct. they will return all other checks or debits as NSF during that period. Wells gets away with this because they can. The person with a frozen account rarely has the resources to sue a bank.

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4:41 pm EDT
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Wells Fargo mortgage & escrow

I received a letter regarding escrow shortage and if paid my monthly payments would not increase. The payment had to be received by October 1st. I mailed in the required amount and they claim they did not get it until October 3rd. (The first and second were a weekend). The payment was mailed Sept 17th which was plenty of time to be received by September 30th. When contacted today, they claim because payment was late they can not change my amount back to the lower amount.
In these economic times the $46.18 extra each month is a hardship. I believe they purposely held my check so they can get the larger amount. Can the banking commission do anything about this?

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chrissy2012
Binghamton, US
Feb 19, 2012 2:43 pm EST

I have a mortgage with Wells Fargo and you have to watch them. I have mailed in stuff to them and they say they have never received it. I would never do business with Wells Fargo again there the worst bank in my opionin.

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1:11 am EDT
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Wells Fargo car payment agreement

I talked to a representative at wells fargo on 10/16/11 in reference to my car being in a repossesion status. the representative advised me that i needed to send 215.00 in addition to the 590.00 i sent a week before and 128.00 in unapplied funds from august 2011... I agreed, but advised him at that time that because my recent pymt of 590.00 i would not be able to send the additional 215.00 until 10/20/11 which is my payday. we agreed... i sent the money today and called to give him the reference number to the moneygram in order to have the funds applied and he advised me that the 590.00 was rejected and sent back to an address i don't live at and told me he could no longer discuss the matter with me. after which he hung up in my face... so i am at the point where i am back at square one with my car... i want to know the president of wells fargo information so that i may speak with him and also have the check stopped payment and the funds reapplied to my acct... wells fargo thinks they are slick because i pay my car off in 2/2012 and they are doing their best to repo my car which i refuse to let happen.

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12:34 am EDT
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Wells Fargo treated badly by service manager

Visited Branch for purpose of transfering CD to checking, only one person in bank could do anything other than basic teller duties, I said I couldn't believe that there was only one person. As I was standing in line I said to customer waiting there used to be people at every desk & office, customer service manager Joanie Lewis said "Do not talk" as I looked at her in disbelief she kept glaring at me & then said "Sit down! She continued glaring at me the entire time I was in the bank. I have worked in the public for 40 years & have never treated anyone like that or been treated with such a lack of respect. When I finally got my turn I was asked for driver license & debit card, even though have banked there for years, which I had no problem with, at at that point a man went to teller Susan around 12:45pm & was doing a large transaction & was asked for drivers license, he replied he did not have one, then Susan asked him for debit card & he did not have one either so she said she couldn't do transaction, with that Joanie Lewis told her to override the id, the teller looked uncomfortable & had to be prompted by Joanie. This woman should not have a job in the public sector. Susan Gibney

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4:47 pm EDT
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Wells Fargo auto loan

Here's a good one for you, I have a auto loan with wells fargo and for 15 months I have made my payments on time. Me being stupid I went to their site and registered yesterday and checked my account. The very first payment to them 92.00 went to the princable and 408.00 went to interest, and the rest of the 14 payments about half goes to the princable and the balance to interest. I was on the phone with them for about a half hour yesterdey to try to get the interest lowered. I'm being charged 15.9% on this loan. Well to find out that they would be more then willing to refinance the loan but will not lower the interest, even though I have paid off all of my other credit cards and other accounts. So if anyone is looking for a auto loan I will say keep away from wells fargo you will get burnt like I did. I will never deal with them after this is paid off.

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areukidding
, US
Dec 19, 2009 6:46 pm EST

I've had my checking account, savings account, and a credit card with Wells Fargo Since 1998. I have never taken out a loan for anything, but I have always had credit cards and have always paid them on time and never have carried a balance. I have never been taken to collections, been sued, etc. Lived in the same town for the last 15 years. At this moment in my life I don't owe anyone a cent, I'm employed and am living well below my means. Wells Fargo refused to loan me $10, 000 to purchase a vehicle worth $18, 000. My credit is over 750! No offer was made at any interest rate, high or low. The loan payments would amount to $200-250 a month and the vehicle will likely still be worth 10K at the end of five years. They said no because I have never had a car loan before. Amazing! This is just like trying to get a job with no experience required! I'm on my way down to join the local credit union, which is what I should have done back in 1998!

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SATAN WORKS FOR WELLS FARGO
Memphis, US
Feb 06, 2011 7:57 pm EST

I traded a 2004 Jeep Wrangler in for a 2004 Chevy Cavalier that was 5200 dollars. I owed 17, 000 on the jeep and the dealership gave me 10, 000 for it. So Wells Fargo was the company that took the loan. I took the loan for roughly 13, 000 dollars because i was upside down in the jeep. My loan was a 7 year loan with an APR of 15.9% finanacing. I work in the hospitality industry so since the economy is slow travelers dont seem to travel as often. So i contacted them to let them know i wanted an extension for 2 months. Everything was okay they agreed to it. I get at least 10 phone calls a day becasue apparently it didnt go through an now im 2 months behind on my payment. They threaten to repo my car and there isnt anything i can do. They call my job about 5 times a day even though i have told them not to call me at work. They have called my parents house multple time and my parents have nothing to do with the loan in the first place. I havent lived with my parents for about 6 years. I stopped answering my phone because when i talk to a costumer service rep they dont put anything on my account so i have to tell the situtation to about 6 people all day long. Satan works for Wells Fargo.

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JuliePooh51265
Lancaster, US
Oct 19, 2011 7:09 pm EDT

You must have really crappy credit to be charges 15.9% interest. I bought a new car last September and the interest rate was only 1.9% through Honda. I didn't even know interest rates were that high.

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8:38 pm EDT
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Wells Fargo lack of understanding

I bought my car in 2009 my loan was sold to Wells Fargo, I'm not sure of the date. I never missed a payment until I was laid off from my job. I called them right away to see if there was anything I could do. They gave me different numbers that turned out to be a run around. There was no help for me. I have not lost my car because even though I am quite close to retirement age I cashed in a small 401k and am maintaining at one car payment behind. Of course getting a fee each and every time. GREEDY GREEDY

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Mrknowitall
Philadelphia, US
Oct 18, 2011 8:51 pm EDT

Anytime someone says " I never missed a payment until..." means that they are a deadbeat. How can WF be the greedy one here? They did not hold a gun to your head to sign the loan papers. The greed is on your part. No one forced you to purchase a car you could not afford. You should of saved up to buy a car you could pay with cash. You could of bought an older model used car to pay with cash. You getting a loan signifies that you bought a depreciating item you couldn't afford.

You losing your job does not justfy not paying back your loan according to the term you agreed to. You expecting this and then crying because you did not get what you want only shows your greed. It's time to find 2, 3, 4, 5 or even 6 part time jobs to pay what you owe which means to stop being lazy and greedy.

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8:43 pm EDT
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Wells Fargo fdcpa violations

I had a verbal agreement with Wells Fargo Auto on August 8, 2011 to extend my maturity date to 12/8/2011 (4 payments of $699.52). I thought all was well when I received a statement from Wells Fargo dated 8/21/2011 showing that nothing was overdue and my next payment of $699.52 is due on 9/8/2011. I started receiving a boatload of calls from Wells Fargo on 9/14/2011. When I spoke to a rep at Wells Fargo, the rep stated that they never received signatures on the agreement. I never received an agreement. So now Wells Fargo stated that I must pay ALL of the balance. Hmm, since I've worked for a 3rd party collection agency in the past, I knew something was off. I wrote an email and sent it too all the higher ups at Wells Fargo. I advised them of their FDCPA violations, calling after 9pm, no mini miranda, false reposession threats, cell phone harassment. Here is a peice of what I sent: I have received a high volume of calls daily on a cell phone. Wells Fargo is in violation of the FDCPA rule that states no collector shall call a consumer after 9pm. Another violation that occurred on Oct 4, is Wells Fargo did not verify my demographic information to make sure they were speaking to the debtor TWO times because of the call was transferred to the "Account Manager" Rigo at extension 24485 after the collector made the initial contact. Release of debt information to a 3rd party is a big no no! In the call, the collector stated, "is this Denise?" Person said yes, and debt info was released by collector. Then, Wells Fargo "Account Manger" stated "Denise, this is Rigo at the prerepo department, here is what you can give your attorney"...demographic info WAS NOT verified. I guess Wells Fargo did not realize that they MAY HAVE SPOKEN TO MY NEIGHBOR and released MY DEBT information! TWICE! The rep did not state the mini miranda twice.Harassing calls began September 14, 2011 @ 10:39am. I received more than 54 calls within 14 days which is excessive and an attempt to annoy and harass me. Some days I received more than 6 calls a day, on a cell phone. Cell phone records don't lie.Their violations regarding harassment date, times and phone number call was received from are listed below.Calls from [protected]---Registered to business name Wells Fargo Collection Dept, a private company categorized under a Collection Agency, different from business name Wells Fargo Auto Finance which makes [protected] a Collection Agency. Oct 04, 9:03PM-called after 9pm, [protected] Oct 04, 8:56pm, [protected], Oct 04, 8:55pm [protected] Oct 04, 8:22pm [protected] Oct 03, 2:23pm [protected] Oct 03, 12:40pm480-337-2900 Oct 03, 6pm [protected] Oct 03, 7:39PM [protected] Oct 03, 6:47pm [protected] Oct 03, 2:11pm [protected] Oct 03, 8:02am [protected] Oct 01, 3:10pm [protected] Oct 01, 2:12pm [protected] Oct 01, 10:37am888-775-6157 Oct 01, 9:37am [protected] Oct 01, 3:13pm [protected] Sept 30, 2:12pm480-337-2900 Sept 30, 10:08pm480-337-2900 Sept 30, 9:10am480-337-2900 Sept 30, 8:47am480-337-2900 Sept 30, 4:11pm866-478-9812 Sept 29, 4:11pm866-478-9812 Sept 29, 7:42pm888-775-6157 Sept 29, 6:53pm888-775-6157 Sept 29, 9:12am888-775-6157 Sept 29, 8:01am888-775-6157 Sept 28, 7:51pm866-478-9812 Sept 28, 7:45pm888-775-6157 Sept 28, 6:45pm888-775-6157 Sept 28, 10:21am888-775-6157 Sept 28, 9:21am888-775-6157Sept 28, 8:02am888-775-6157 Sept 27, 6:45pm888-775-6157 Sept 27, 2:11pm888-775-6157 Sept 27, 9:18am888-775-6157 Sept 27, 8:05am888-775-6157 Sept 26, 6:15pm480-337-290 Sept 26, 3:17pm480-337-2900 Sept 26, 3:14pm480-337-2900 Sept 26, 2:09pm480-337-2900 Sept 26, 7:58pm866-478-9812 Sept 26, 7:39p888-775-6157 Sept 26, 6:42pm888-775-6157 Sept 26, 9:21am888-775-6157 Sept 25, 4:59pm888-775-6157 Sept 24, 3:07pm480-337-2900 Sept 24, 2:07pm480-337-2900Sept 24, 10:09am480-337-2900 Sept 18, 4:19pm480-337-2900 Sept 18, 3:29pm480-337-2900 Sept 18, 11:12am480-337-2900 Sept 15, 10:31am480-337-2900 Sept 15, 9:24am480-337-2900 Sept 14, 201110:39am480-337-2900. All phone numbers above registered to Wells Fargo Auto and Wells Fargo Collection Department never received authorization to call my cell number. Wells Fargo Auto and Wells Fargo Collection Dept attempted to harass me with their numerous calls and caused me GREAT anguish and distress due to the NONSTOP calls. Please tell me how it is legal to put a cell phone number on an auto dialer? I never gave them verbal permission to put my cell phone on an auto dialer. Wells Fargo Statement that shows we have regular scheduled payments of $699.52. Invoice on 8/21/2011 shows amount due $0.00. Please tell me where we were supposed to sign and mail in to accept the agreement. In addition, if Wells Fargo needed us to sign and turn in the statement before a revised contract was established, why do I have a statement showing that thry agreed tothe terms we discussed over the phone?If there was another paper that you say we were supposed to sign, where is it? I would have submitted it if I received it.
Anway, the harassing calls stopped the same day and I received a call from the Office of the President at Wells Fargo Auto Finance. This is strage beceuase the complaint usually go to their compliance department. The rep stated that she is looking into my claim and will get back to me in writting within 5-7 business days.

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Update by Collectionsareripoffs
Oct 10, 2011 8:43 pm EDT

It happened to me too! Over and Over! Have your insurance rep call Wells Fargo whenever you receive these letters- It works!

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12:48 am EDT
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Wells Fargo loan modification is a fraud

This company has been giving me the run around with loan modification process for a year now. A class action suit needs to be filed in Florida against this company's practice. First, tried to be proactive and applied to refinance loan to a smaller payment. Denied several times. Then, called to ask for a loan modification, after an hour on the phone they said they were sending the loan mod package in the mail to look for it. As soon as I get it, complete and send back. After almost 2 weeks of waiting, I called they kept saying it was coming in mail. After month, I gave up waiting for them to come in the mail and found the documents online. I completed them and faxed it to them. Then I get a call from a "relationship manager" who tells me I qualify for trial period to reduces my payments to a comfortable payment for 3 months meanwhile, I receive a foreclosure notice in the mail. I asked if this will stop foreclosure, they say yes as long as I make the payments. So I agree, I ask if they could put in writing and fax confirmation to me. They say no to fax but agree to mail the documents. They also said since payment won't be due for 2 months, that will be enough time for documents to be received. Well documents never came despite my countless request. I was told the documents were not necessary, trial period was still valid. So I made the payments as instructed each time documenting the payment, sending registered mail and follow-up call and fax to the "Relationship Manager (RM)" who ignored me during the entire trial period. After the 4th payment, I get a call from the RM who informs me that I still am not modified and will need to resubmit an application again. What! Of course now that the government is on their tail for their tall tales and screwing with the homeowners they are suppose to be helping the gov help, they have a documented process and are trying to making seem like it's the irresponsible homeowner's fault, I say BULLS#it! These people need to be held accountable for mismanaging this practice and causing more grief than relief. Are there any class action suits in Florida? I like to sign up NOW.

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had enough with bank
Tamarac, US
Mar 08, 2012 3:35 am EST
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Wells Fargo does not comply with any requests from the borrower. They then said to call Freddie Mac, and Freddie Mac sent me back to Wells Fargo. They sent me a letter telling me that there was a shortage in my escrow account due to hike in insurance. Well I changed insurance companies and they took an extra $200.00 out of my bank account without my permission to do so. I called and had several supposed customer service agents who were nasty, condescending, and it took over 2 hours and nothing was settled, just nasty responses from the bank. My house is so underwater, because they added on payments in their loan modification program, that put another $30.000.00 onto my mortgage. I lost my entire down payment. Wells Fargo plays nasty psychological games and has the worst customer service possible. When I lost my job, I tried to pay the next payment years ago and they would not accept that, they immediately put a foreclosure on my home. If you want to incur nothing but frustration and aggravation go with Wells Fargo, otherwise stay far away from them.

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12:13 pm EDT
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Wells Fargo lack of notification

I am constantly receiving calls from telemarketers asking to buy insurance from or sponsored by Wells Fargo. When I bought a computer I bought some of the extras that went along with it as well. When I tried to buy an additional item shortly thereafter the cashier told that my card had been refused. I then called my bank to find out what had happened. I was told a stop or whatever had been placed on my card because of the amount of my purchases. I then told the person that I was the one making those purchases. The complaint is that I wasn't notified by phone or email that such an action had been taken yet I constantly receive calls asking my to buy insurance from Wells Fargo! I guess it's just a matter of priorities to them. If the economy wasn't the way it is I would seriously consider switching banks.

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Update by pawnraider
Oct 04, 2011 11:43 am EDT

What sad, pathetic lives you all must lead if all you want to do is complain about the complaints.

Update by pawnraider
Sep 29, 2011 7:42 pm EDT

whythelongfaces. If you had read the OP you would have known that my complaint is about their failure to contace me stating that they put a stop on my card and NOT about puting a stop on the card. You should read more carefully and not jump to conclusions as the others here have done.

Update by pawnraider
Sep 29, 2011 6:54 pm EDT

OOPS! Sorry about my last comment. It was meant for another a complaint rather than this one.

Update by pawnraider
Sep 29, 2011 5:41 pm EDT

I was overcharged by them as well and didn't received the service that they said I would unless I paid for an additional service. When I contacted the Better Business Bureau it was only then that they decided to refund my money.

Update by pawnraider
Sep 29, 2011 3:41 pm EDT

"Thank you, however, for clarifying what the cause of the denied transaction was. Details do make a difference." All one had to do was read the subject line and that should have told you right away what the complaint was about.

Update by pawnraider
Sep 29, 2011 3:25 pm EDT

With all due respect you are the one who doesn't get it! The card takes money directly out of my account so there is no "limit". My other card which is a credit card and the one I didn't use has a limit which I'm well aware of. The banker I spoke with told me a stop or whatever was placed on my card because of suspicious activity and not because I had reached my limit.

Update by pawnraider
Sep 29, 2011 11:52 am EDT

"Read your card agreement. Somewhere in there is a blurb about a daily limit." There is no daily limit. The money comes out of my checking account.

Update by pawnraider
Sep 29, 2011 11:34 am EDT

"And the bank is a separate division from the insurance company. The bank follows their procedures and the insurance company operates on theirs. Do you really think they are one and the same?"
Then why do the telemarketers begin by stating that they are calling on behalf of Wells Fargo and go right into their sales pitch to get me to buy insurance?

Update by pawnraider
Sep 29, 2011 11:33 am EDT

They didn't put a stop on the card because I had reached the limit-and I hadn't reached it-but because they were suspicious about why I was spending so much which I usually don't.

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Wells Fargo unnecessary charges

Wells fargo charges $12.50 to use your own money for overdraft protection.In detailing this, suppose you are $1.00 short on a purchase and they have to pull the $1.00 over from the overdraft protection account then that's the dollar needed and a $12.50 charge. When it was wachovia, there was no such fee for using your own funds. I believe that there should be more regulations of some kind. What are they doing; using their customers to make up the funds they have fell short of in this economic downfall? I find this totally unfair and unethical for a proclaimed reputable business. Then there are no waviers, unless it is a bank mistake; even though I had no idea they did this. I was wondering what the constant $12.50 were that kept popping up on my account. They tell me that I do know or that I should have known, when in reality; I didn't. Had I known, I would have closed my account (S) already or at least not had any transfers leaving the main account going to the savings to have to use the savings for overdraft protection.

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Phipps29
Concord, US
Oct 19, 2011 8:07 pm EDT

The money they charge the customers for does NOT belong to the bank. They pull it from the customers savings account that the customer either puts there or has it automatically transferred from their checking account whenever a purchase is made. Wells Fargo charges the customer to use their own money to cover insufficient funds in their checking account. Again this is the customer's money that is in the savings account and is transferred over to the checking account to cover the overdraft. Wachovia did not charge for this and I agree that it is wrong for Wells Fargo to charge as well. They have done the same thing to me and did not notify me whatsoever when they switched from Wachovia to Wells Fargo.

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whocares9111
Atlanta, US
Sep 27, 2011 11:08 am EDT

Transfer the money yourself and then they won't have to and charge you...

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SlayerGal
-, CA
Sep 23, 2011 6:08 pm EDT

Obviously if you're in overdraft, it's not your money. You're spending the bank's money. Regardless on how many accounts you have. THAT account is in overdraft.

How about you just manage your accounts better?

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4:42 am EDT
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Wells Fargo repos another fully paid car

Friday September 16, 2011 my mother and I was walking out the door to attend my aunts funeral to only be shocked to see my car gone. I quickly called 911 thinking my car was stolen considering my brother paid my car loan off with wells Fargo three weeks prior. When the officer arrived he said there was no repo called in for my pontiac. It took an hour and half to figure out it was repoed. After wells Fargo realized that they wrongfully repoed my car the told me that they were rushing to return my car back and then my fun began with reliable recovery. After missing my aunt funeral I called reliable recovery and told them that they were very aware that my car was wrongfully repoed the supervisor got very hostile with me when I ask for proof of their insurance and told me that they were busy and would bring my car back ASAP. Well at 9 or 10 pm the tow truck driver pulled up to my house illegally towing my car with no lights and no plate. The tow truck driver approached me and said there was a few papers that I had to sign before he could drop my car. As I let him fumble threw papers I asked him if they had keys to my car and he no not unless I gave them the key. I said no this is a wrongful repossession and you don't have keys so how did u get Into my car because as soon as I walked up my driver seat was forward so I could tell someone was in my car. I then opened my door only to find my glove box open my middle council open my mirror pulled down he then began to fumble not only papers but he's words. He then explained how the repo agent who took my car breaks into cars all the time with a billy bar. Everything was gone, expensive items, money the bolts to my plates which were in my car and the cross my mother gave me that Hung from my mirror that I cherished very much. The paper work he wanted me to sign on every page I would have been agreeing that I received all of my property back my car was not damaged and that I would not hold them liable of course I refused to sign. He then told me if I didn't sign he was taking my car again. I then told him I wanted a lawyer to review the papers and that this was now breach of peace and not only a wrongful repossesion. None of that mattered to reliable recovery even after the police was called it did not matter. So I sign a paper but only agreed to what I wrote which was they returned the car. They then dropped my empty car. Not only did I miss a moment that ill never get back I had sentimental items stolen from me. Wells Fargo and reliable recovery are thieves and I plan to go after both companies and make this incident known so this won't happen to another innocent person. This was very wrong on many different levels and the need to be stopped.

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Wells Fargo terrible customer sevice

I received a call this morning from a collection agent at Wells Fargo Dealer Services. My son and I had just woken up from a terrible night, as my infant son is no longer sleeping through the night due to his molars coming in. Currently I am a stay at home mom with TWO children and my husband (who is in the Navy) is the only one with the income.
The agent informed me that my payment was declined by my bank, and that it was in collections and that it was up for repossession. I had no idea that the payment had not gone through. This was upsetting to me, but I asked him if I could look into it and call later, also because I had been awake for literally a MINUTE! He said that the department that he was calling from didn't allow that and that I had to take care of the issue now. I calmly informed him of my terrible night with my son and that I was working on about TWO hours of sleep. He said that I "didn't have the luxury of calling back at this point”. He informed me again that my account status was in collections and that since it was up for repo. I needed to pay now. I knew a portion of the loan was due on the 1st, but I asked him when the current month was due. He incredulously retorted "I'm not going to tell you that. It is your financial responsibility". I replied "I am the customer and you are calling me, I am requesting that information from you". He boastfully replied “that’s not the way it works, you’re supposed to know.” I said I couldn’t believe the way that he was talking to me, he then said “TWO days late for this month but 33 days late for last month” - which is only a portion of it because we set up payments (yes which was declined because it took over 8 days to post to my account and I had wholeheartedly believed that it was processed, this was my fault). At this point I was fairly upset. I told him that I had never been treated this way, as a customer, and that I needed to speak to his manager. He stated “She is not here, so you may not speak with her”. I angrily (no shouting, ever) informed him that I had previously worked in call centers for over 7 years and that I knew “for a fact that he could not be working without a supervisor present”. He informed me that he “had been at his job long enough as to where he didn’t need to be supervised”. I told the agent that it was bull, and that I was “demanding to speak to his supervisor and that I would not be dealing with him any longer”, that if he thought that he didn’t need supervision, he was gravely mistaken, and needed “a lot more training.”
I grabbed a pen and paper and requested his name. At this point, I was crying and trembling with fury. I am 34 years old and have NEVER been treated so poorly. I have been a supervisor and held my own training classes for the call center I was employed with. If we would’ve caught wind of this agent and his mistreatment of customers, he would have been fired, promptly! I am sure that I was not the first that he’s mishandled, and I am sure that I will not be the last! He told me his name “KEN ADAMS” … and then arrogantly stated “if you still want to speak to my manager, there she is. She just got out of a meeting” HA! LIAR!
The manager was great. After I communicated what had transpired between the agent and me, I informed her that I was going to pay the full balance on the 15th. She sounded surprised, as that this was the answer she was looking for. I told her that the agent never gave me any options at all. That if he was calling to set up payment then he didn’t do his job.
I have never written a complaint letter, especially to a website about anyone before.
I cannot believe that I even had to take it this far.
The supervisor did inform me that she would speak to the agent, but I am not reassured that anything will happen. I don’t want him to get fired, but I would like for him to get written up, have additional training and even have his calls monitored for a while.
I have never heard of a company that sets up customers for repossession when they are only one month late. I guess that’s just what the economy has come to, but let’s not ever forget our moral values.

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Patse
Chicago, US
Sep 12, 2011 7:16 pm EDT

one question: at anytime did you give your financial information over the phone (bank acct #, SS#, credit card #, check routing #, etc)
if so, you have just been scammed

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Wells Fargo racism in hiring

I was just hired by Wells Fargo and every thing was okay. I had to navigate a really tricky connectivity problem in the beginning, which was their fault, and as a result, I could only be trained 2 days, instead of the normal four. When I got hired, it was all over the phone and everything was going just fine. They were all apologetic saying everything would be fine. They decided to send me out into the field, and I was like: No. Let's wait a bit, finish the training as I need, and then continue however, they refused. So I went out to the field and there I met Wells Fargo in person. Suddenly everything changed. Even though I did everything as instructed at that point, they cancelled further work for me, did not review any of my work, and fired me on Friday without any excuse. There was absolutely no reason to do this. Zero. I can only come to the conclusion that the reason for this was racism. They finally discovered that I was black, I can hide this over the phone since my voice is pure white, however in real life, I what can I do? I mean, go to from saying everything is fine, I got 6 months of work guaranteed, to being fired without my work being evaluated even one time, that is total BS and racism. And get this, I am trained in the subject matter which is ISO27001. I have have spent over $10, 000 of my own personal money to get training in the area and I have over 6 years of relevant experience. My trainer has no training and is not certified in the area. I was like, should I train you? When I was working, it was too easy for me. I knew everything I should do, since I had done it before for other companies, and I was learning how to do it specifically according to Wells Fargo requirements. However, no one, not even my training, looked over my shoulder and looked at what I was doing. Zero. They did not ask for anything and I was told I could submit everything later, on Monday, since I was over my daily 8 hour limit for work. I mean, talk about messed up. I had no means for company communication and I had to buy my own equipment for this. In any other company, I would be looked at a a good employee since I did everything without proper compensation. However, Wells Fargo--> No. I'm black, and that is all. They had everything set up to fire me once they knew I was black and I have the email evidence to back it up. They don't have the company laptop, it's still in my possession and I am looking for a good lawyer to go sue this guys. Anyone want to give me advice? Bottom line, if you are black, don't even consider Wells Fargo.

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Update by Michael2011
Sep 19, 2011 4:20 am EDT

None of my family members are Black either. They are all White or Japanese.

Update by Michael2011
Sep 19, 2011 4:03 am EDT

@Kevin: Hey, I thought I recognized you from Wells Fargo!

Update by Michael2011
Sep 19, 2011 4:01 am EDT

"This letter" is... you mean don't post here?

Update by Michael2011
Sep 19, 2011 3:52 am EDT

@Ramelle: The lawyer is doing this for free.

Update by Michael2011
Sep 19, 2011 3:51 am EDT

You idiot, there is nothing photoshop has to do with a pst file. Do you even know what I am talking about? Do you understand how Outlook stores email? That is it is actually a database? Do you understand this? Do you even know where it is located on your computer? Every email has a number and this number can be tracked back to the server as well as to the original sender, especially if the sender was using a public IP and/or if the IP was not altered during transmission. Dude... you have no clue about IT. I mean, using Photoshop to alter a database is utterly stupid. Better to just change the text in the files of the database however, then the numbering would be different and the possiblity of the database become unstable is very high. So, who would do that? Do you have any clue how email works? How is it stored? No... you are totally clueless aren't you? Using image altering software for databases and text? LOL! Okay, I forgive you since you have no idea what you are talking about. And there is always an audit trail in a bank. Always. End of story. Shoot, there is always an audit trail for every email sent period as long as you can get to the server. Even deleted mails can be recovered. And... I will return the computer, of course, once we figure out how to handle it.
At the end of the day, you remain forgiven for being so ignorant about email systems. Every set up an exchange server? How about done forensics on one? I have. Plenty of times. You, like more people, just want minorities to stay in their place and be silent right? Well, I won't be silent. Others struggled so that I could have the freedoms I have today and now I get to contribute to that struggle so that others can have it easier.

Update by Michael2011
Sep 19, 2011 3:14 am EDT

@Romelle: Is that what you call your customers behind their backs? Ah... too bad. You must really loathe them. Both of my parents were white and I am half white so...your comment is totally out of context. Perhaps you want to go back to Peter and service him now.

Update by Michael2011
Sep 19, 2011 3:12 am EDT

I never said I was victim. Death is death. It happens. My son died as well. And that is life. Never a victim. I survive. I had plenty of discrimination in Japan and I did not care. Here, I can do something about it. And Kool-Aid, that is for janitors. Do you want a few packs? I drink water and Decaf Latte.

Update by Michael2011
Sep 19, 2011 2:50 am EDT

@Peter: Both of my parents are dead... Mom died of cancer and father had a heart attack the same day and passed away within 6 hours. Man the more you talk, the more I am convinced that yes indeed, you are the kid left behind working as a janitor. It's okay little boy, discrimination against you is justified.

Update by Michael2011
Sep 19, 2011 1:53 am EDT

@impudent1 - Really, don't have the skills? Show it to me honey. Japan is the world's #1 implementer of ISO27001 and BS7799 and I lived there 12.5 years. I worked with this standard there from 2003 until 2010, when I returned back to the States. Hummm... maybe there were 2 kids left behind.

@Jbfirebird: I was advised by a lawyer to keep the computer and back up the pst file as evidence, until we figure out what to do. Banks can't erase emails for 7 years. So, having the emails on the client as evidence is super necessary. Without it, true heresay. I mean, you say email is server based so... are you claiming that the emails were not downloaded to the local Outlook client? If there were true, I would have given them back their asset asap since I wouldn't have anything lol. I'm an MCSE. I know what I am doing in this area. Funny thing is... I never signed any documents with WF saying that I would return their property. They asked me to sign such documents on the first day but I never had the time to submit. They should have made me sign everything before I started work. Another HR problem. And all of their privacy documents, I never signed them either. I just never had any time. So... I never even signed a document claiming that I had recieved the computer. YA know what I mean? In my company, my person company I own in Japan, I made sure everyone signed everything before day 1!

@Peter: Just to remind you again, yes you are an ### hat ;-P

Update by Michael2011
Sep 19, 2011 1:45 am EDT

@Peter: No meltdown. Just calling you an [censored]. If you can't handle that, I recommend www.disney.com or perhaps the Smurfs are more your style. Been reading some of your comments in other places and yep, you are the kid left behind. If you can't take it, there are other boards for ya... ;-)

Update by Michael2011
Sep 18, 2011 6:32 am EDT

@Brenda: And that would be...? Give me the reason. I have been thinking about it in my mind again and again. There is no other reason. When I told Wells Fargo that I would be using their emails against them in a Racial Discrimination suit, they went bonkers trying everything they could to get the computer back. However, they don't know where I live so there is nothing they can do. When a company starts using power, instead of negociation, it usually means the claims are true. The fact that they said I could have as long as I needed in training to get the job done, and then fired me without evaluation, is all the proof I need.

@Peter: You really are an ###-hat. I spend over $10, 000 of my own money in this area and since 2004, I have grossed over $300, 000 in related work. Jealous? Don't talk too much or you will munch on your own booty! I always pay for my own training. It is apart of my professionalim. As I read your comments, I wonder if you are the child left behind. I would be worried if I were you. Discrimination against idiots and ###-hats is perfectly legal in this country. Discrimination against well educated and professional Black men is not.

Update by Michael2011
Sep 18, 2011 5:17 am EDT

Wow, I just returned here. The point I have here is this: When they did not know my race, I had plenty of work and was going to work long term. Once they knew my race, I was terminated. Everything else stayed the same. There was no evaluation of my work period. This has never happened to me. Zero. Usually, my work is evaluated, they say improve or it is satisfactory, and there is a process. This time, no process. It makes absolutely no sense. That and given that my team members live in Arizona and were all Tea Partiers, they admited this to me when they thought I was white, gives me additional reason to believe this is racism. Already submitted the computer to a lawyer and preparing for litigation.

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MonicaJames
Seattle, US
Dec 08, 2011 9:57 pm EST

What was the title of the job? Just curious
Did you get the 'oh you are Michael' look when they saw you? I got that look at an interview and now the recruiters won't respond to my emails.

I understand

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idisee
Newnan, US
Sep 28, 2011 3:34 pm EDT

wells fargo may not be racist . but here is what i know about them . they are greedy money seekers . here s how they conduct business, and why they fire employees you must be a stressed . pushed over burdened overworked and in most cases they do not pay mnimium wages they place everyone they can on a salary and get them to work so many hours a week so they are really making way below minimium wage with no overtime pay . not having to act alone with wage laws because it s not per hour jobs they mostly have they get employees to work for as little as 4 .50 an hour either put out at a great pace move fast on the job miss your breaks and lunch and the most important reason i think you got fired you didn t move at breakneck speed which is what you have to do to work for them try dealing with their customer service or doing business inside the banks if you do not believe me they do not hire enough people to get the job done therefore you ll see a lot of mistakes and you ll be waiting a long time for service . then while cutting down on their staff to save big bucks for the company . they push like crazy their employees to give good service clue can t get good service from wells fargo not enough people hired to give service one person can only do so much and when that one is under so much stress accidents happened poor service . mistakes watch your airlines your oil platforms do they or any other companies have enough people to prevent you from dieing in an accident how many people in america can say they do all the task the company wants done or do you just not have enough help or time to do it since i think they wells fargo is so poor to do business with they must be racist too you name it they will do it to make a buck for their greedy hands

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Truthisinfallible
, PH
Sep 24, 2011 3:23 pm EDT

Good luck Michael! Ignore the forum trolls. Keep fighting the good fight!

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PROFESSORPAUL
Grass Valley, US
Sep 22, 2011 11:59 pm EDT
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WELLS FARGO IS FOR ONLY THE MEXICANS!

Ramelle
Ramelle
Weed, US
Sep 20, 2011 2:03 pm EDT
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Bye Lovey.

Ramelle
Ramelle
Weed, US
Sep 19, 2011 4:12 pm EDT
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The cure for boredom is curiousity. There is no cure for curiousity.

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jbfirebird
nowhere, US
Sep 19, 2011 6:31 am EDT

and perhaps i should clarify the last so i dont confuse michael. when you go to court, they arent going to use an electronic file in a hearing. they are going to have physical documentation meaning its going to be printed . so, as you can see, you will at that point be able to present an "image" of an email. that image can easily be altered to say whatever you wanted it to say. and you know damn well for your piddly ### discrimination case, they arent going to do data forensics nor will they have any idea how an email trail works other than reading the email that is printed. which, as i said, can be altered with photoshop software. NOT DATA ALTERING, but physically altering what it says.
TURD

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jbfirebird
nowhere, US
Sep 19, 2011 6:23 am EDT

obviously, michael hasnt the slightest idea of what i was saying about using photoshop to alter something. at no time did i say anythign about altering a .psd file. DID I?! i was merely talking about using something so simple as taking a screen shot of the email itself and altering it to get the outcome.
but, since you seem to know everything, im sure that no one could possibly use binary to alter the file that you have saved?
leave your ingnorance at the door and stop supporting stereotypes

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Kevin Richards 4
Orange, US
Sep 19, 2011 4:27 am EDT

Oh, how old are they?

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Kevin Richards 4
Orange, US
Sep 19, 2011 4:21 am EDT

Than what is the racism issue about?

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Wells Fargo gave my money to someone else

Wells Fargo Bank took $400.00 dolloars from my checking account and gave it to someone else! On Mat 1st. and will not put it back in my account.

This is the second time this has happened in the last six monthes. That time it was $900.00. I finally got my money back .But it took them thre weeks to give my money back.

Now it has haapened again . I don't know if I will get this $400.00 back they arn't very cooperative The Branch manager just keeps giving me phone numbers to call and that gets me no where!

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Wells Fargo improper misconduct of customer service

My husband and I recently purchased a vehicle at the end of May, 2011. During the purchase the agent at the dealership had us use a contract through Smart Note to make biweekly payments instead of directly to Wells Fargo for our auto loan. My payments come out of my account consistently biweekly. On Sept 6th, 2011 my husband received a call from a collection agent from Wells Fargo implying that we were behind on our payments (over $1127.00 late) and that we needed to make a payment on the date of the call. The agent was very rude to my husband and kept repeating the same comments over and over again. So my husband told him that he was not knowledgeable of the situation and to call me in reference to the payments because they come out of my account. The agent then implied that my phone number was not a real number and that the solution was to come take the car from us. This was very unprofesional of a collection agent, because their job is to collect, not make final decisions. However, I contacted Smart Note and they sent out a check to Wells Fargo on Aug. 11th, 2011 and the check cleared on the Aug 25th, 2011. Apparently Wells Fargo either posted the payment to the wrong account or overlooked the check. People do make mistakes in real life! However, it was a very unpleseant experience being new to the situation. And just to think I WAS enjoying my new vehicle.

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yeymiponce
Stanton, US
Apr 17, 2012 8:46 am EDT

NEVER OPEN AN ACCOUNT WITH WELLS FARGO. THEY MAKE MONEY OF US THE PEOPLE. TAKE THIS ADVISE NEVER, NEVER, NEVER GO WITH WELLS FARGO.

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Wells Fargo botched mortgage application

Being a customer of Wells Fargo already, we decided to apply for a mortgage for another home we are buying. Credit is credit, appraisal of the new home is great, everything on the application is excellent. Application was submitted along with all the fees they required. The nightmare began after they got our money. The customer service was horrible. They forgot information, lost information, blew deadlines, missed our closing date more than once, etc. Eventually I withdrew the mortgage application and told them to send me back the money we paid. THEY FRIGGIN' REFUSED to send the money back. They told me all that money was not refundable. I had to eat all that lost money, never got a mortgage from them and now I'm royally screwed by Wells Fargo Home Mortgage. Be extremely careful. Find a more reputable mortgage lender.

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Kasia130
Norwich, US
Nov 16, 2011 4:30 pm EST
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Going through the same problems. I was closing on the 30th of Oct., still waiting. They have asked for the same papers 3 times, and now claiming never received them, even through I drove down to them and handed them in. Loan was approved back in the beginning of Oct. But they keep stalling. Today got a call stating the people are pulling out of the agreement and they keep my down payment. I think if you are reading this and looking for a loan, do not go to them. They are ripping people off big time and the gov. is letting them get away with it.

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Wells Fargo customer service

Carol green nmlsr # 40444, vivian ota
Nmlsr # 3357, douglas lee nmlsr id: 367358
I would just like to file a complaint again these three people. First, carol was never able to receive a fax every one she got was never clear? So, she decided to come to place of work an take a picture with her phone of my license~! Dont even know if that is legal, also, she never had the appraisal amount correct. For some strange reason, all three couldnt understand the teacher contract. Doug and vivian talked to me like I was 5 years old an always with an attitude. I have a 700 credit score with 20 percent down my co-signer has credit score of 800 an they couldnt get a loan through ! Three monthes wasted and they still havent given me a reason why ! Please do not use these people they dont know what they doing !

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sheleela
, US
Jul 23, 2016 12:33 pm EDT

My wallet was stolen and therefore need to replace cards for my 2 accounts. Due to the wallet being stolen I also do not have an official drivers license. I went to my local branch I have been doing business with for 13 years and was told due to not having the state issued drivers license they would not issue an insta debit card but they would allow me to get $100.00 cash out of the account. I would have to wait the 5 to 7 business days to receive a card in the mail. I'm sure everyone knows it takes a good 2 full weeks or more to receive the replacement and the one time $100.00 withdrawal they gave me won't last that long. I proceed to go back to the branch the next day to try and encourage them to give me the insta card for I happen to have a photo copy of my valid drivers license. It is a very clear photo copy yet they would not accept that except that either. The branch personal banker, Andrew Batiz had a superior attitude towards me the minute I sat down at his desk. I showed him my perfectly clear photo copy of my state ID and he refused it which I know is the direction his superiors say to take. I requested to speak to the branch manager and ended up with the assistant manager Dina Marrowquin. She just restated the same thing he did. I brought to their attention the bank has set precedence by giving me an insta card once before when this happened. She still refused and stated to me "You don't know how much fraud we see everyday" Now I feel as if I am being accused of trying to commit fraud. Very disappointed with the branch customer service I proceed to call the customer service phone number. I explain the situation and was elevated to the top level of customer care and there at least I received some help. They are expediting the shipping of my new card I will have it in 2 days instead of 2 weeks. I am very please with the customer care service I received by Dee. However, the South Pasadena CA. branch located at 1000 Fair Oaks is the absolute worst for customer care, I have been in retail customer service myself and have a very clear understanding what is expected to help customers feel valued. Wells Fargo makes customers needing help feel like criminals. I will be removing all my accounts from this establishment unless I receive an apology from the Assistant branch manager.

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sheleela
, US
Jul 23, 2016 12:17 pm EDT

My wallet was stolen and therefore need to replace cards for my 2 accounts. Due to the wallet being stolen I also do not have an official drivers license. I went to my local branch I have been doing business with for 13 years and was told due to not having the state issued drivers license they would not issue an insta debit card but they would allow me to get $100.00 cash out of the account. I would have to wait the 5 to 7 business days to receive a card in the mail. I'm sure everyone knows it takes a good 2 full weeks or more to receive the replacement and the one time $100.00 withdrawal they gave me won't last that long. I proceed to go back to the branch the next day to try and encourage them to give me the insta card for I happen to have a photo copy of my valid drivers license. It is a very clear photo copy yet they would not accept that except that either. The branch personal banker, Andrew Batiz had a superior attitude towards me the minute I sat down at his desk. I showed him my perfectly clear photo copy of my state ID and he refused it which I know is the direction his superiors say to take. I requested to speak to the branch manager and ended up with the assistant manager Dina Marrowquin. She just restated the same thing he did. I brought to their attention the bank has set precedence by giving me an insta card once before when this happened. She still refused and stated to me "You don't know how much fraud we see everyday" Now I feel as if I am being accused of trying to commit fraud. Very disappointed with the branch customer service I proceed to call the customer service phone number. I explain the situation and was elevated to the top level of customer care and there at least I received some help. They are expediting the shipping of my new card I will have it in 2 days instead of 2 weeks. I am very please with the customer care service I received by Dee. However, the South Pasadena CA. branch located at 1000 Fair Oaks is the absolute worst for customer care, I have been in retail customer service myself and have a very clear understanding what is expected to help customers feel valued. Wells Fargo makes customers needing help feel like criminals. I will be removing all my accounts from this establishment unless I receive an apology from the Assistant branch manager.
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Tony Perkins
, US
Apr 10, 2016 4:39 pm EDT

[protected]
4:34pm MT

Phone call to Wells Fargo Customer Service unsatisfactory. Representative was far too concerned about legal boilerplate crap to answer our questions. Speak to us like people.

Tony Perkins

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PaulCohen
Northbrook, US
Feb 25, 2016 3:17 pm EST

Trying to set up an online access to my new WF auto finance. Between computer problems and a loss of internet, it got created, but nothing like what was needed or requested. Trying to change the User ID and it is impossible. It would be easier talking with a mute and deaf individual than with a WF employee. If they cant get it corrected, I will file a complaint with the State of IL and change to a respectable company, even if it costs me more.

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IObserved
Acton, US
Feb 24, 2015 7:22 am EST

Carol Green, Wells Fargo, work from home loan officer with a huge ego begins drinking her wine in the afternoon on into the night, EVERYDAY. She starts talking like she is an expert on EVERYTHING. Wells Fargo should do a drop by check on these people. Carol Green is not an honest person.

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Ward2208
Kingsport, US
Jun 10, 2009 8:32 pm EDT

Do not Use!Wells Fargo in Johnson City, Tennessee manager Tim is rude and will not tell you all the details. When I called upset he talked down to me, disrespected me. In our conversation he said he did not understand why I was so upset and to get my panties out of a wad! I will never do business with them again! Please avoid them at all costs! Go any where but, Wells Fargo!

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WF is driving me CrAzY
St. Louis Park, US
Jun 27, 2010 12:33 am EDT
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My huband and I have been approve for 2 trial periods with WF. At the end of the 3 month periods we get told that we did not get final approvl. What does that mean? They tell me to jsut keep making the trial period payments and it should get worked out soon. They tell me that they are working on an in-house modification since we didn't get approved for HAMP. They keep telling me to be patient and it should get worked out soon. I can call 2-3 times a day and get a different answer EVERY TIME! I am ready to just short-sale an rent somewhere. Can I sue for all the sleep I have lost and all the panic attacks I have had because of them. I just want a straight answer so I can start living my life again. It has been almost 2 years.

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Jean K. Stallings
Greensboro, US
Nov 03, 2010 7:33 pm EDT
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Wells Fargo has the worst cutomer service EVER. It has taken them a year and a half to to take care of forced insurance coverage and as of today, a supervisor, Marcus Tucker, and his customer service agent talked to me as if I am in the wrong and keep calling me on my job. The customer service rep Renee Matters hung up on me after she told me to contact my agent to see if I had insurance coverage. I have had insurance coverage and my insurance agent has personally submitted all insurance information to them. But today they called my job again. I have contacted an attorney for harrasment and I am contacting the BBB in NC.

I am not sure who trains them, but there customer service skills leaves alot to be desired for. But after speaking to the supervisor, I see that wells fargo did not invest much into training at all.

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tyip
Los Angeles, US
Jan 31, 2011 12:43 am EST
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Wells Fargo customer service representatives are just cruel. When they inform me of incorrect information and tell me things that are wrong, it reminds me of the movie Mean Girls. Words do not express how fustrating it has been just to get a new Debit Card and PIN. I spoke with 4+ reps and 4+ supervisors over the phone, and I am convinced that some of them are just playing with me, intentionally doing incorrect "remedies" for me. I think most of the bad reps are from their Boise Idahoe call center.

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Anon19
nocity, US
Mar 25, 2011 11:01 pm EDT

Dear Wells Fargo;

I have been a customer with your bank for about 8 years, until just recently closing all of my accounts and switching to a local credit union. I am writing an open letter to you and will be posting this online as well for anyone who cares to read it.

Your customer service is, hands down, THE WORST I have come across in a major corporate company. And I am not just referring solely to banks; I am referring to any large company - such as AT&T, Comcast, Verizon, Bank of America, etc.

When a customer service representative tells a customer that they are going to do a certain thing, said action should be notated and followed through. And when the customer calls back to follow up on said action that was NOT completed like they were told it would be previously, they should be treated with respect and not brushed off just because their account has been recently closed. I do not bank with you anymore, and you can be positive I am going to tell my friends and family who do about your negative and unprofessional behavior.

Wells Fargo may be a massive company, and obviously one angry customer does not matter to you – but with so many other options for people to choose when it comes to banking, perhaps you should be a little more concerned with your customer service. You certainly will never see a penny of my money again.

~Sincerely,
An Ex-Customer For Life

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Wells Fargo won't accept payment!

We were behind on our auto loan and called in to make a payment. The representative "nathan" speaking to me claimed to be the "supervisor" although I am still hoping he was not. The representative stated I was not his customer and he would not speak to me regarding the account. I stated I did not want to know details about the account but was just trying to make a payment for a relative. They have been down and out due to the hurricane with no power, cell phone, or regular phone this week so I was calling to handle the payment for my relative. The account has had problems in the past due to health issues and economy but they are doing the best they can. He stated I could not make the payment and he would not connect me to a supervisor to discuss this situation because he was it! He also stated I was not his customer and he was irriatated with me. I responded that I was glad I was not a customer! I also stated I would let the media know the situation and the representation of wells fargo which I intend to blog about all over social media. I am amazed that this company would not inform me of payment options for this auto loan. I am also appauled that wells fargo would choose to be represented by nathan but I do intend to let the world know not to choose wells fargo for any of their business needs and also intend to seek out others with the same complaints of this "bully" company.

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Update by annoyedterribly
Sep 01, 2011 1:23 am EDT

They are a horrible company to deal with!

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Wells Fargo loan modification

I had started a loan modification (the useless-Obama's Making Homes Affordable Plan) in January 2010 with First Horizon. Wells Fargo bought my mortgage in May 2010 and handed it to LBPS, now Seretus, to handle the loan modification. Almost every month I would get a letter from Seretus saying that I was denied a modification because I had not sent in the necessary paperwork. I would NEVER RECEIVED from them ANY letters asking for paperwork. The non-profit organization that was working with me to help me get a modification would then call Seterus, ask them what they wanted and send it to them. We were told 2 weeks ago that we would receive a modification and a letter would be sent to me in a week. The letter NEVER came and when I finally got to talk to someone at Seterus, I was told I was DENIED a modification! It took me over a week for someone to finally tell me that I was denied a loan modification because "IT TOOK TO LONG FOR THE MODIFICATION. IT TOOK OVER 18 MONTHS AND NOW I AM OVER THEIR TIME LIMIT, SO I AM NOW DENIED A MODIFICATION BECAUSE IT TOOK TO LONG! I kept asking anyone I could talk to at Seterus, how was this my fault? I was ready to start paying back in June 2010 if they would modify my loan. I was not the one who every month would ask for the same paperwork over and over! I finally got a supervisor (after talking for an hour to 3 other people at Seterus) who come on the phone and YELLS at me, "We can go round and round with this all day, but you WERE DENIED BECAUSE YOU ARE OVER THE TIME LIMIT, SO IF I WERE YOU I WOULD START LIQUADATING EVERYTHING"! and she hangs up! I have no idea what I can do next. Is treatment like this legal? Does anyone care?

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sicilyuk
Sarasota, US
May 02, 2013 3:04 pm EDT
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we had our mortgage with suntrust then was given to seterus (Se'Terrors) as i call them. Started modification process nov 2012 have spoken to 79 agents up to now mostly misinformed me were rude or plain ignorant. We are 2 . 5 payment behind they wont take partial payments anymore we owe3, 334. They said we will on the 21st may be in foreclosure proceedings incurring attorney fees and then some. There must be some way to get this company to be held for bad practice, I am about to have an exploratory op and frankly the stress is unbearable. If you can give any advice please email me sicilyuk@gmail.com

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ATLPeachGirl
Austell, US
Sep 03, 2012 12:46 am EDT
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Thousands and thousands have contacted BBB's across the nation about Seterus. It's one of the most complained about companies out there. This is frustrating that our mortgages are with this company and we have NO recourse. Interesting article here: http://alaskaoregonwesternwashington.bbb.org/article/bbb-alert-serious-complaints-stack-up-on-seterus-inc-32843

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ATLPeachGirl
Austell, US
Sep 03, 2012 12:45 am EDT
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Thousands and thousands have complained to the BBB across the nation against Seterus. It's one of the most complained about companies in the nation----interesting article here: http://alaskaoregonwesternwashington.bbb.org/article/bbb-alert-serious-complaints-stack-up-on-seterus-inc-32843

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machinebike
, US
Aug 29, 2012 4:30 pm EDT
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You are not recieiving a loan with a mortgage. I mortgage is your pledged loan. What did you pledge? Your credit.
They change your credit owver to the dollar BILL currency, making it appear as if they gave you a loan. But because the gold and silver DOLLAR coins was removed, the bills are left, (we refer as medium of exchange) . This currency no longer represents the value of real money. So what soes the value this currency now represent? Your labor. When you work to create the value for your payments, you are also unknowingly working to create the value for the credit you allowed the servicer to have. Your loan is sold on the stock market...and what was your loan to them? Your credit. Thats what is being sold on the 'stock' market.

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mjmay9
Ocala, US
Sep 27, 2011 5:06 pm EDT

This company is the worst. My loan was in good standing when it was transferred to LBPS Business Services (A division of IBM) now re-branded as SETERUS. From the beginning IBM / Severus offered little in the way of knowledgeable customer service. Most of the representatives on the phone are rude and do not have a great deal of knowledge. Seterus recently told me that I could have PMI removed from my mortgage once I reached 80% of the principal on my original loan amount. After I transferred the money they changed their mind and told me that they would most likely not remove the PMI and that I would have to pay for an appraisal. Now I am aware that once the original loan value reaches 77% that they must automatically remove the PMI but I wanted to see if they would offer this as an option. The first customer service rep was rude and told me that under no circumstances would they remove the PMI without an appraisal. I then wrote a letter to Setarus requesting that they return the money that they had coerced from me and give me a written explanation of how to remove PMI from my loan. Nearly two months later they returned most of the money with a written explanation but never mentioned the 77% as an option. They are also assessing late fees for on payments not made during the time that they held my 34K hostage. AMAZING! Here is a company with an underwater mortgage and a current customer who not asking for anything but to help shore up their position by giving them additional principal. I can only assume that as a servicer there is a financial gain for them keeping the mortgage in a riskier position. A mortgage company that acts so aggressively against the best interest of the overall economy should be thoroughly investigated. Beware of IBM Lender Services / Severus, document all interaction no matter if you are customer in good standing or not. They are not partners they are predators. My only saving grace is that I am in a position to make additional investment in my home and refinance with a more reputable institution.

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Phone numbers

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