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Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo hamp

I applied for a modification to my mortgage, a freddie mac loan through wells fargo home mortgage, on january 15, 2009 - almost one year ago! at that time we qualified for this program with the financial difficulties we were experiencing and really could have used the assistance. wfb has put us off with duplicate document requests (I provided them everything at the onset) and delays for 12 months and our situation has gotten continually worse, including my sister's death and similar medical problems of my own and finally in november the loss of my job! they have successfully strung us along for a year from a point when we actually had other options. now we don't! there is no way we could qualify to refinance now. I am contacting a lawyer to see about filing a malicious malingering suit against wfb and if there are others out there experiencing the same treatment, and i've heard there are, there should be a class action suit filed against wells fargo bank. there is no excuse for this when the government provided this assistance to them and they have had a record year! bad wells fargo bank!

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Dog Soldier
Papillion, US
May 08, 2015 11:06 am EDT

Below the dashes is the text of a letter I sent to Wells Fargo and United Guaranty today:

Justin Young
Home Preservation Bankruptcy Specialist
Wells Fargo Home Mortgage
Fax: [protected]

Michael Dearman
United Guaranty
Fax: [protected]

Gentlemen:

Are you completely brain dead?

For nearly two years, you have been grinding out auto-generated mailings holding out offers of “help” and “assistance” regarding Wells Fargo Mortgage #xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

In early 2014, I filled out and returned your mortgage assistance forms and began trying to talk with each of your organizations on the phone, through email, fax and snail mail. It is as if I have never actually communicated with a real human being at either Wells Fargo or United Guaranty because the paperwork just keeps flying with no acknowledgment of the real situation on the ground here at < address >.

Lost in the blizzard of auto-generated mailings, forms and robocalls from half-a-dozen clueless “Home Preservation Specialists” is this basic narrative:

FEBRUARY 2014: I knew that there would be a fall-off in my small consultancy's business and I contacted Wells Fargo with a simple question: Could we work out an arrangement that would permit me to make a lower mortgage payment for a short period while my income was reduced?

Wells Fargo's response in essence was, “We can't do anything along those lines until you are 90 days delinquent on your mortgage.”

MAY 2014: I submit a loan modification request. I encounter denial after denial. Eventually Wells Fargo agrees to reduce my mortgage payment by $75 per month (which is equal to the amount that it would have gone down anyway with the end of mortgage insurance payments).

JUNE 2014: I begin to tell Wells Fargo with clear and plain English communication: I cannot afford to make the mortgage payments and if we can't negotiate a reduction, I will be forced to file for bankruptcy.

No response from Wells Fargo that indicates it is even vaguely aware that I'm about to file for bankruptcy.

JULY 2014: I begin receiving big information packets (over time I will receive at least half a dozen of the same thick packets) from United Guaranty. I contact United Guaranty and I am told there is nothing United Guaranty can do for me (this despite all of that “we're here for you” language in the mailings).

AUGUST 2014: I tell Wells Fargo by letter, fax and phone that I am searching for a good bankruptcy attorney. Wells Fargo's auto-generated and duplicative letters that are not at all responsive to my individual situation keep coming.

By the fall of 2014, I begin working with a real estate agent to see if we can sell them home so that at least part of the mortgage can be paid. Wells Fargo seems oblivious.

SEPTEMBER 2014: I hire a bankruptcy attorney and file for Chapter 7 relief. By January 2015 my debts have been discharged, and I am no longer personally liable for the mortgage payments.

We did receive one decent offer on the house from a buyer, but Wells Fargo diddled and dawdled around and after months went by, the offer was withdrawn.

In the meantime, auto-generated mailing after mailing after mailing continued from Wells Fargo. These mailings seem designed to bury any real communication under tons of forms and jargon and legalese.

Amazingly – just astoundingly – on March 30, 2015, Wells Fargo sends me a letter asking me to complete and send in a mortgage assistance request JUST LIKE THE REQUEST THAT I SENT IN A YEAR EARLIER.

Here's the plain English reality as of today:

Had anyone at Wells Fargo actually paid attention to what I was saying in early 2014, I might still be making payments on a reasonably modified mortgage today. Instead, because Wells Fargo's intransigence forced me into bankruptcy, Wells Fargo will never see another penny from me. It's your house now. Good luck with it.

Forever committed to telling this story to the world,

Steve Kline

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s52
West Hartford, US
Mar 19, 2010 10:18 pm EDT

I wish I had gone to this web site before I began to try and modify the terms of my loan with Wells Fargo. I began trial period payments 6 months ago ...and now after having waited and waited and after numerous phone calls (including Presidential Services..where they have a special complaint dept)...I have now been told "the investor..(Freddie Mac) has told Wells Fargo...I didn't qualify. So now I'm told to wait some more...to see if Wells Fargo can come up with something..but they can't tell me what options are available. I was under tremendous stress before I reached out for help...and the stress of playing this waiting game for month after month ...only to be offered nothing is an outrage! Shame on Wells Fargo for not putting their customers first! This is a bank which lacks integrity and ethics! I never would have conceived that any company could think that it could treat its customers so poorly and think that it won't affect their bottom line.

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geeknerd
Lancaster, US
May 28, 2010 1:27 pm EDT

About 2 months ago I applied for the government's Home Affordable Mortgate Program (HAMP) with Wells Fargo. About a week after I sent them the first package of information, they asked for more information; specifically, proof that I will receive income for 9 months. My EDD unemployment insurance claim year ends in August, so about 2 weeks ago Wells Fargo said I wasn't qualified for the HAMP. Is this correct; that is, does HAMP require proof of 9 months of income? This seems counterintuitive; that the worse off one is, the less likely one can get mortgage relief?

Wells Fargo also told me that they were working on other loan modification programs. They waited until last week to they tell me that I must first be removed from the HAMP application process, and that I must call them back in one more week to apply for another loan modification program. If I have to be off the HAMP before they can work on another loan modification program, they should have told me that the moment they determined I wasn't qualified, rather than waiting almost a month.

Wells Fargo is dragging their feet, so that they can keep get full mortgage payments out of me.. I've been laid off for over 3 months, and I have been paying my mortgage on time, even though I have had to decimate my savings; it's as though they want me to spend all my savings before they'll give me relief on my mortgage.

I've even been told by some people that my loan modification might have a lower priority BECAUSE I pay my mortgage on time. I think people like me who are not delinquent should have higher priority that those who are. I think I should be rewarded because I'm not delinquent, rather than punished. It's as thought they want me to harm my credit rating by being delinquent, in order for them to give me relief on my mortgage. Do they want to force me to lose money on a short sale? Do they want me to destroy my credit rating for 4 years by walking away from this morgage?

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christel50
Greensboro, US
Aug 27, 2010 9:04 am EDT

I called Wells Fargo last August to inquire about the Make Home Affordable Plan, was told they are not ready for the program. In the meantime 13 units foreclosed in my condominium project, mostly Wells Fargo Mortgages. As of today Wells Fargo is selling $ 130, 000.00 properties for $ 39, 900.00. They have totally dimished the property value of the paying homeowners here in Greensboro, Ga. Was told by a Wells Fargo representative that the homeowners here do not qualify for HAMP, because of the drastic value reduction.
All of the homeowners here are ready to walk away from the properties, loosing not only a substantial down payment, but also the place they live in.
WELLS FARGO, YOU HAVE DESTROYED EVERYTHING WE HAVE WORKED HARD FOR. IS THAT HOW YOU ARE DEALING WITH RETIREE'S AND HOMEOWNERS IN GOOD STANDING WITH YOUR COMPANY.

WE ARE ALL CONTACTING THE STATE ATTORNEY GENERAL IN GEORGIA TO FILE A COMPLAINT AGAINST WELLS FARGO.

WE WANT TO FILE A CLASS ACTION SUIT AGAINST WELLS FARGO AND FANNIE MAE, IS ANYONE INTERESTED, TO STOP THE FRAUDULANT, UNETHICAL PRACTICES OF WELL FARGO HOME MORTGAGE.

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J mo
Monroe, US
Aug 25, 2010 8:36 am EDT

I'm just tired. I've got nothing left to give this process.

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ProActiveLady
Huntersville, US
Jul 06, 2010 10:26 am EDT
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If everybody that is having a problem with WF would file a complaint with the Banking Commission, maybe we could get heard.
It certainly isn't by chance that this is happening throughout the country to different people. Perhaps also contacting our Representatives would be good. They are the most likely to have a vested interest in serving us, I think.

I will tell you that I stupidly tried emailing the President, yea, Obama. What a joke! They have automated mail scanners or the like because their response to me was so generic, not at all addressing my concerns. When I sent the second one expressing this very thought, I never got a reply. If it's not in someone's political interest to take this on, it won't get addressed.

Unfortunately, I have to say that I am disappointed with our nation. USA. It used to be "Of the people and For the people". Now it is only for the politicians and those who have money or contacts with either.

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Not so Well fargo
, US
Jul 06, 2010 10:00 am EDT

We too are experiencing this! They take forever to reach a decision and when we don't send in paper work the same day they tell us we need to re enroll! Im approved for the HAMP program and made all the payments and had trouble getting one thing in and they release me from the program and have me call loss mitigation! WHAT THE HELL IS UP WITH THIS DAMNED COMPANY.

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SOSOOOTIRED
Stone Mountain, US
Jun 27, 2010 6:52 pm EDT

I too, have been going round in circles with WF, current til I found out I would be losing my job, then proactively tried to get a mod. Their idea of modifying your loan if putting you on the forb. I have been trying to get the HAMP, and they keep asking for paperwork over and over, finally they came up with this forb, with a huge payment due in Nov. No way I can pay that. My credit is messed up now, so I can't even try to go to a refi or something. I am trying to find out how we can fight them. This has been going on since Oct. I told them the forb makes no sense, I think they are hoping that our situation will change, then they can put you back on the original payments, without allowing us what we are eligible for - HAMP. I watched the congressional hearings with them last Thursday and it made me SICK, the guy just LIED, they all did, saying that we don't return our paperwork, our signatures, aren't eligible, etc. They don't even send letters telling you WHY you arent eligible. They are so stupid and inefficient, I don't know how they've been in business so long. On Congressman, really did get on the WF guy, he said that he has the most complaints about them and wanted a direct number to reach this guy when people complain. They are HEARTLESS AND GREEDY!

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ProActiveLady
Huntersville, US
Jun 26, 2010 12:30 pm EDT
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Wells Fargo is a terrible company to work with and these words used are mild for how I really feel.

Around Sept 2009 I started looking into loan modification requirements as I saw my income dropping considerably. Though things were tight I was on time with my mortgage and car payments which are also with Wells Fargo.
I contacted both the mortgage and auto loan departments. Was told by the auto dept that they didn't "do that" for auto loans. And would refi my loan if I put down 7k. Yea guys, don't have!

The mortgage department stated that I had to go through a "forebarance" period first and had to provide a whole list of documentation and a hardship letter in addition.
During all this process I asked repeatedly if this would have an impact on my credit as I did not want to compromise this. they told me it wouldn't because it was like refinancing a loan. Ok then, I continued on.

The concept of forebarance is counter intuitive because it requires that you pay lower monthly payments based on the agreement they have you sign. Then at the end of it, typically 4-5 months, you have to pay the difference. So why lower the payments if you want me to pay it anyway, just later?

Not 2 months into this process I received an alert from my Equifax Score Watch and I had dropped 100 points because Wells Fargo reported that I was behind on my payments and even though they posted that there was an agreement it made no difference. When I was trying to refinance my car loan it came up as a derrogatory because it shows several months late.

Talking to people in customer service is pointless because you get a different person in a different city each time and they give differing information. Mostly they don't really like their jobs and do the minimum to assist and can't function unless it is scripted.

After many calls to different places I was put in touch with the presidential offices of Wells Fargo. There I spoke with the same person each time and he was clear that what had happened should not have.
So his solution to assist me was to bring my account current, end my forebarance agreement, send an update to the bureau to cancel out the derrogatory one and then restart application for modification.

I figured I had nothing to loose and went along with it. He had assured me he would be monitoring the account personally and it should not be reported until it was modified. Guess what. Yea, it was reported yet again. So you can imagine what my credit looks like now.
Additionally, the "investors" who are the ones that determine whether or not you qualify for modification, denied it because my mortgage was current! Am I missing something here? I couldn't believe it.

I am currently paying half of what my regular mortgage payment is under the new forebarance plan but when Sept comes and they want me to pay the balance, I won't have it. Last time I took all the extra money to pay off other bills and ended up having to use my tax return funds to bring the account current. This time there is no refund to access. I'll keep paying the reduce amount until...

Will they give me a modification? Who knows. But I'm not going to worry about it. I have done all I can.

The auto loan department, once I missed a payment, sent me to their collections and they called to offer me a modification. One year later.
Too late Wells Fargo. I cannot afford a car that you gave me a loan on in early 2009 and you qualified the car as being worth what the dealer charged me at 30k, giving me a loan for 25k and now you tell me it's only worth 13k.
So I say thanks for nothing Wells Fargo!

WELLS FARGO IS THE WORST COMPANY EVER .
IF YOU HAVEN''T ENGAGED IN BUSINESS WITH THEM, DON'T. THEY WILL SCREW YOU IF THEY CAN.

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Frustrated with Wells Fargo
Broomall, US
Mar 25, 2010 10:04 pm EDT

I am having the same problems with Wells Fargo. I have been jumping through their loan motifcation program hoops since October of 2009. It is now March 2010. They keep losing paper work, One hand doesn't know what the other is doing. I will get a phone call on a Monday saying they need my income updated, I send it in. 2 days later I get another phone call that they need something else. A week later I am told they need more information, the next day I am told again they need proof of income, for 6 months constant phone calls and letters. Getting no where. Noone can get me in touch with someone that can more the process along, asked to speak to supervisors and they won't let me.

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Wells Fargo reverse mortgage

I am a realtor, have been for 15 years. Recently I listed a friends' mother's house. She had passed away. She had a reverse mortgage. We got an accepted offer on the house. Wells Fargo told us to proceed with it even though, after realtors commissions, closing costs, etc., the proceeds would be less than what was owed, because this is FHA insured. The day before closing (approx. 1 month later) Wells informed us that they would not close on this. They completely went against everything their own website advertises and also against everything the HUD website advertises. The only way the deal got done was by both realtors reducing their commission from $6500 each to $1800 each. Wells refused to give us any documentation on anything. I would never under any circumstances, do business with this company again.

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Wells Fargo misleading public about giving help

Recent insider trading activity: wells fargo & co
Date name transaction num shares price (S) value
12/18/09 oman mark c grant 6, 528 na na
12/18/09 stumpf john g grant 8, 298 na na
12/18/09 atkins howard I grant 4, 723 na na
12/18/09 hoyt david a grant 5, 502 na na
12/04/09 atkins howard I grant 4, 705 na na
12/04/09 hoyt david a grant 5, 465 na na
12/04/09 oman mark c grant 6, 488 na na
12/04/09 stumpf john g grant 8, 257 na na
11/24/09 white julie m sold 2, 001 $27.86 55, 735.60
11/20/09 atkins howard I grant 4, 473 na na
11/20/09 hoyt david a grant 5, 305 na na
11/20/09 oman mark c grant 6, 425 na na
11/20/09 stumpf john g grant 7, 868 na na
11/06/09 atkins howard I grant 4, 664 na na
11/06/09 hoyt david a grant 5, 481 na na
11/06/09 oman mark c grant 6, 447 na na
11/06/09 stumpf john g grant 8, 222 na na
10/23/09 atkins howard I grant 4, 397 na na
10/23/09 hoyt david a grant 5, 201 na na
10/23/09 oman mark c grant 5, 966 na na
10/23/09 stumpf john g grant 7, 731 na na
10/22/09 hoyt david a exercise 305, 950 $25.02 7.65 mil
10/22/09 oman mark c exercise 77, 762 $24.57 1.91 mil
10/09/09 atkins howard I grant 4, 415 na na
10/09/09 hoyt david a grant 5, 325 na na
10/09/09 oman mark c grant 5, 989 na na
10/09/09 stumpf john g grant 7, 760 na na
09/28/09 modjtabai avid gift 1, 120 na na
09/25/09 atkins howard I grant 4, 575 na na
09/25/09 hoyt david a grant 5, 518 na na
09/25/09 oman mark c grant 6, 210 na na
09/25/09 stumpf john g grant 8, 055 na na
09/15/09 oman mark c sold 25, 000 $28.67 716, 625.00
09/11/09 atkins howard I grant 4, 702 na na
09/11/09 hoyt david a grant 5, 671 na na
09/11/09 oman mark c grant 6, 383 na na
09/11/09 stumpf john g grant 8, 264 na na
08/28/09 stumpf john g grant 8, 317 na na
08/28/09 atkins howard I grant 4, 738 na na
08/28/09 hoyt david a grant 5, 698 na na
08/28/09 oman mark c grant 6, 413 na na
08/25/09 callahan patricia r gift 3, 555 na na
08/24/09 rhein kevin a exercise 14, 000 $22.62 316, 680.00
08/21/09 callahan patricia r exercise 127, 244 $25.13 3.20 mil
08/21/09 oman mark c sold 25, 000 $28.00 700, 000.00
08/14/09 atkins howard I grant 4, 165 na na
08/14/09 hoyt david a grant 5, 610 na na
08/14/09 oman mark c grant 6, 560 na na
08/14/09 stumpf john g grant 8, 175 na na
08/07/09 oman mark c exercise 79, 256 $23.58 1.87 mil
08/07/09 oman mark c gift 1, 500 na na
08/06/09 atkins howard I exercise 123, 148 $23.37 2.88 mil
08/06/09 rhein kevin a sold 20, 000 $27.95 558, 926.00
08/06/09 white julie m sold 5, 000 $28.02 140, 100.50
07/01/09 modjtabai avid exercise 2, 865 na na
06/25/09 joss robert l gift 432 na na
05/12/09 white julie m exercise 21, 020 $16.75 352, 085.00
04/28/09 joss robert l grant 3, 594 $19.48 70, 011.12
04/28/09 mcdonald mackey j grant 3, 594 $19.48 70, 011.12
04/28/09 milligan cynthia h grant 3, 594 $19.48 70, 011.12
04/28/09 steel robert king grant 3, 594 $19.48 70, 011.12
04/28/09 swenson susan g grant 3, 594 $19.48 70, 011.12
04/28/09 chen john s grant 3, 594 $19.48 70, 011.12
03/10/09 mccormick richard david purchase 15, 000 $10.95 164, 250.00
03/02/09 callahan patricia r* exercise 1, 042 na na
03/02/09 milligan cynthia h exercise 3, 898 na na
03/02/09 tolstedt carrie l exercise 9, 272 na na
03/02/09 white julie m exercise 98 $10.84 1, 062.32
02/20/09 milligan cynthia h purchase 10, 000 $10.00 100, 000.00
02/20/09 wright michael w purchase 22, 500 $10.85 244, 219.50
02/20/09 wright michael w* purchase 20, 000 $10.79 215, 884.00
02/19/09 runstad judith m purchase 10, 000 $12.50 125, 000.00
02/18/09 milligan cynthia h purchase 10, 000 $13.19 131, 937.00
01/29/09 sanger stephen w* purchase 2, 000 $19.90 39, 800.00
01/29/09 runstad judith m purchase 14, 000 $19.84 277, 747.41
01/29/09 runstad judith m* purchase 17, 600 $19.83 348, 920.00
01/29/09 sanger stephen w purchase 2, 000 $19.90 39, 799.00
01/27/09 kovacevich richard m gift 25, 625 na na
01/02/09 baker john d ii grant 778 $30.00 23, 340.00
01/02/09 mcdonald mackey j grant 778 $30.00 23, 340.00
01/02/09 steel robert king grant 778 $30.00 23, 340.00

* this filing is an amendment to a previous filing.

Insider filings are updated daily and are based on forms filed monthly with the sec.

Data providerscopyright & copy; 2009 thomson reuters. Click for restrictions. Quotes supplied by interactive data real-time services.
Msn privacy legal advertise rss help feedback site map & copy; 2009 microsoft

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Wells Fargo loan modification

Wells Fargo Home Mortgage is a horrible company to deal with for a loan modification. They not only have been stalling me, but kept insisting to a Loan modificaton company representing me that I had requested a short sale and supposedly that was holding up my loan modification. They were working on my loan modification, short sale and foreclosure all at the same time. I received a contract in via a UPS letter in my door with five days to return it with a contribution fee. When I spoke with my rep at the loan modification company, she told me that there was no "contribution" needed and to return the contract because it was such a wonderful deal. Then, after I signed the contract, which by the way, was not a very wonderful deal, I'm still looking for some K-Y Jelly or Vaseline to ease the pain of being bent over, I get an e-mail from the loan mod rep who said that the "contribution" is required, but that that was not a part of the negotiation that was reached, but is needed for legal fees that cannot be added to to the back of the loan. Now, my 218, 000 balance is now 242, 000 owed and I have to pay their legal fees after I have had to pay out 3, 000 to fight to get a loan modification, which since I sent the contract back without the "contribution" is most likely null and void. What are we supposed to do when they do this sort of thing? Wells Fargo Bank took Federal Bail out money, my money, your money, and they are treating their customers like this. THey gave me 5 days to get that contract and "contribution" back to them, so it was not like I had a lot of time to think about anything, yet they get months to stall and require documents faxed again and again and yet again. I almost want to be out of this mess, but, I have to let the game play out because if the loan modification is not accomplished, then the loan modification company has to pay me back the money I paid them. And of course, I'll need that to move.

To everyone out there that has been fortunate enough to survive this economic mess without losing their home, consider yourself very blessed. But, don't think for one minute that if something happens to you and you have a mortgage with Wells Fargo Home Mortgage that they will live up to their promise to guide you through. The only thing they will guide you through is a web of lies and frustration until they guide you through your door for the last time.

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fierytopaz
, US
Mar 06, 2016 7:22 pm EST

I lost my job in 2008, no big surprise. I used all my savings to make my mortgage payments and found a job in about 8 months. 3 years later, in April of 2011, I fell very ill and had to go on disability. I applied for a modification several times and they denied me. I was lucky enough to the Hardest Hit Grant and brought my mortgage current with a ton of Wells Fargo's attorney fees included in that lump sum. I was supposed to receive a modification in return for the government grant that went directly to Wells Fargo. They gladly took the money, which by the way, if I do not stay in my home for ten years I have to repay the grant. HOWEVER, I NEVER RECEIVED THE MODIFICATION.

I hired several attorneys to fight with them, one of which I was paying 1800 a month to stay in my home. When I ran out of funds for attorneys, I tried again with the help of my county home owner’s center. In August of 2015 I received a call from an Andrew Doyle at Wells Fargo admitting to me that after Wells Fargo’s recent audit they had made a mistake and should have given me a modification back in 2011. He would not put this in writing and insisted I provide a digital signature to release them from any wrong doing and he requested I do this without reading the document. When I asked him to provide this information to me in writing he said they did not do that, but he would look into what he could do. I called him repeatedly looking for this document. In fact I called him so many times I know his number and extension by heart, but I never received what he was telling me verbally in writing.

Two weeks ago I received a Fed Ex letter from Wells Fargo saying they had made a mistake in regard to my modification request in 2011, however, due to lack of a response from me they were closing the investigation.

I would like Wells Fargo to reimburse me for all the attorney fees I paid while trying to 1. Receive a modification for my home, and 2. For the attorney I hired to try to keep my home. I paid their attorney fees and they were greatly inflated. How can Wells Fargo get away with not repaying me for my attorney expenses when this was their error?

The last week of February 2016 I received a letter from Wells Fargo offering to sit down with me at my home and go over other options to help me with my mortgage. I called them on February 26th, 2016 and tried to make an appointment. I was told they could not do that at the time I called and someone would call me back by the following Monday, February 29th, 2016. It is now March 6, 2016 and I have STILL not heard back from them.

Everything they have told me has been misleading or an out and out mistruth. They do not want to help me stay in my home. They want to put a disabled woman who has put all her savings and all her income into her home. What is the purpose? My house is upside down and only worth $96, 500.00. I paid $220, 000.00. There must be some benefit for them to toss me out of my home since they would be making more money from me than from someone who may pay $96, 500.00 for it. Not to mention we have so many foreclosures around here they will be lucky to sell it at all.

To add insult to injury, not only have they not paid for my attorney fees due to THEIR ERROR, they have added another approximately $60, 000.00 to my mortgage. So now I have no equity in my home, no reimbursement for attorney fees, and I have to pay extra for their mistake? How in the world are they getting away with this robbery, this horrible immoral and possibly illegal behavior? Sure the government fined them but what about those of us who are trying to keep our homes? Where is any help for us?

These banks have already gotten rich off of us and now they are taking our homes and not following any of the laws provided by the federal government in order to receive the massive amounts of money in the form of grants. It is my opinion they are keeping that money to help themselves. They make me sick. I am so tired of trying to do their job for them, like the modification I should have received 5 years ago! They know I can not afford another attorney so there goes my home and all the money I put into it to purchase it, and all the money I spent on attorneys to try and keep it. It is disgusting behavior and I believe there is a special place in hell for them.

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Drew P
, US
Jan 23, 2011 10:21 pm EST

After more than 7 months of delays and unanswered calls, our loan is still pending. My experience is a long string of unresponsive personnel who pass the buck to a multitude of other departments. However, they never actually call the other departments and often do not answer calls.

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kerry sumner
Taneyville, US
Oct 03, 2009 6:28 pm EDT

They sold us a house that they never looked at and had us sign papers without us looking at them and reading them. They had us sign a paper saying we were to deny home inspection when we needed to have it done due to my recent health condition and because we have 2 very young children.

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insanity
Wildomar, US
Jul 28, 2009 3:44 pm EDT

This is the most rediculous run around I have ever experienced. No one there knows what is going on. I have been in laon mitigation review since Feb.o9 andhave not got past square onewith them . Nothing but the run around and they request the same paperwork over and over, You can never speak to the same person you have to go over your situation over every time you call.

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dave steward
,
Mar 27, 2008 12:00 pm EDT

Worst customer service I have ever experienced, unprofessional, incompetent and unexperienced loan officers, no one ever answers the phone, no one returns calls, They all need more training. Office should be closed due to poor and unacceptable business practices. Will report them to any and all agencies that can be found. The entire mortgage business of Wells Fargo needs to be investigated.

Dana Shafman
Dana Shafman
Scottsdale, US
May 19, 2015 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi DebbieRising,

You have rights and they are being violated by WFHM...period. Check out the CFPB's website and here is a link to your basic consumer rights via the CFPB's website ConsumerFinance.gov - http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-rules-establish-strong-protections-for-homeowners-facing-foreclosure/. You may also want to visit the FTC with regard to debt collection at FTC.gov to understand debt collection laws and your rights (they cannot harass you or lie to you).

Without knowing the in's and out's of your situation, you DO NOT NEED a short sale and you should qualify for mortgage assistance if you are behind or are in imminent danger of falling behind per the MHA HAMP website MakingHomeAffordable.gov (do not let any lawyers or loan officers above bait you into something you do not need.

We reviewed your complaint on our radio show this morning called "The Daily Complaint" and we put together an attack strategy for you on the show - you can listen for FREE by simply going to TheDailyComplaint.com as you do not need to pay anyone to cure the default and abuses/violations that you have suffered at the hands of WFHM.

Please feel free to contact me if you need additional help as we never charge to speak with you and certainly not to point you in the direction for success. You can fight WFHM and win, just know that, but you must know your rights in order to assert them and the CFPB is an excellent place to start to get educated.

Good luck!

Respectfully,

Dana Shafman
Managing Member
END Consulting
[protected] Ext 101
Dana@ConsultingEND.com
www.TheDailyComplaint.com

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DebbieRising
North Port, US
May 18, 2015 6:09 pm EDT
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My husband was off work for a month due to MRSA and I'm disabled. We got behind, he called and asked what we should do. They suggested we put our home up for short sale since we can't afford it. We can but when you lose a month wages its tough. So every other week we were paying 1500.00, the last payment they said was 574.00 so we paid it. All the while kept telling us we were going into foreclosure. Got a call yesterday stating that we owe 98.00 in late fees. They call 4 to 6 times a day, different person each time. No compassion and they don't want to work with you they just want your home. My husband is working 80/hr week just to keep us in our home. Noone will help because we're not far enough behind, but get 3 months and they threatiening to foreclose.

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gary hussey
, NG
May 07, 2015 5:09 pm EDT

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12)Loan Amount Needed:
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14)Purpose of Loan:

As soon as you fill the form above, I will send you my loan Terms And
Conditions Asap in order for us to proceed

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zionbob
, US
Jul 23, 2009 5:24 pm EDT

I was laid off of my job in October of 2008. As soon as the TARP passed, I filled out all of Wells Fargo paperwork for a Loan Modification, as I was entitled to. It has been months and months and every time I call Wells Fargo, they tell me to check on their website, which just tells me to call them. Why did they get TARP money? Why aren't they accountable to anybody?

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Bob Warner
Mesa, US
Oct 11, 2009 10:54 pm EDT

Our journey with Wells Fargo started with the down turn in the economy and my four way heart bypass. In November of 2008, we started conversations with Wells Fargo, regarding modification of our home loan. We felt that having our home loan for over twelve years and never missing a payment, that we would have little problem getting something done. Over the course of nearly a year, we made countless calls, only to hear, “We are reviewing your paperwork and we will let you know what we will do, once we have completed this review”. After missing three payments, we received a notice, that they were foreclosing on our home and it would be sold on June 6th. After more phone calls, we were told that they could have an offer for us, but it could be as late as the day before our home would be sold. This was unacceptable to us and we were forced to file bankruptcy to save our home. Just three weeks before our home sale, we received a letter giving us a three payment reduction with a new review after the ninety days. Our attorney advised us, not to accept the offer. Time after time, Wells Fargo has requested copies of the same paperwork, Hardship letters, Financial Statements and Payroll stubs. We have supplied this information at least five times over the last ten months. Recently, we jumped at the opportunity to attend the “Well Fargo Home Modification Event” in September at the Phoenix Convention center. I spent four and half hours, talking to Well Fargo staff. The last two and half hours were spent with Lindsey Aekins (Direct line [protected]). I was informed that Lindsey was a negotiator and had the power to approve any changes to our loan. Lindsey told me that she would get us one of two plans and both plans would reduce our $1431.00 payment to under $1000.00. She sent a number of emails and made quite a few phone calls. After two and half hours, she informed me, that she needed information from her office staff in South Caroline and they were gone home for night. This was Thursday, the last afternoon of the three day event. Seeing that, I was saddened by not having the matter resolved, Lindsey said to me “Don’t worry, Mr. Warner, we will get an answer for you no later than next Tuesday”. I asked her, what I could tell my wife and Lindsey replied “You tell her, that your payment will be less than one thousand dollars and it will start in October”. Lindsey walked me to the door and as we were standing there, a young man asked me if I would rate my visit with Wells Fargo. “Would you give us a five out of five?”, he asked. I replied “No, because nothing has been resolved at this point, ” does this kill the deal? We waited to hear from Well Fargo and Tuesday came and went. I waited until Thursday and started calling Lindsey. Over the next few days, I called ten times. Six times, I left a voice mail requesting she call me. Four times, I could not leave a message because her voice mailbox was full. A week of hearing nothing, I called Lindsey at 5:30AM on Thursday, September 24th, knowing it was 8:30AM in South Carolina. Much to my surprise, Lindsey answered the phone. I was very nice and explained to her that it was very important that we get our payment reduced. After spending sixty minutes on the phone with Lindsey, she informed me that she needed to walk over to another building and talk to another staff member about our loan. I offered to stay on hold, not wanting to hang up. She said it was a very long walk and would take quite a few minutes to get there. She assured me that she understood how important this was. She said she would be working late and promised to call me back before the end of day. She never called back and efforts to reach her went to her voice mail. On the afternoon, October 6th, I received a call from Linda Parker [protected]), who said she was a Senior Loan Specialist with office of the President of WFHM. Linda stated had they were dropping my interest rate to 2.6% from 5.5% and my new payment would be $1361.70. I replied that I could not understand why my payment was only lowering seventy dollars. Ms. Parker replied she needed to look into why the payment was not lower and would call me back the next morning. I never heard from Ms. Parker and efforts to call her, only results in leaving voice mail messages.
We are asking you for any help you can provide, getting Well Fargo to understand the impact their actions, or lack thereof, has on people. To me, the way, they do business is clearly heartless and are not in the best interest of the customers.

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Wells Fargo harrassing calls

I would absolutely NEVER finance anything through Wells Fargo. They have been calling me for payment for someone in another state. I have never had anything connected with Wells Fargo. They call every day all day long. I have told them they have the wrong number and they call me a liar. I have asked to speak to a supervisor and they tell me they don't have any. I talked to my Attorney General's office and told Wells Fargo I needed an address to send a letter to as per the Attorney General's office and they tell me I am threatening them and they hang up on me. I can't imagine what they do to anyone who actually owes them money! Avoid them at all costs.

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BoscoBob
Salem, US
Dec 23, 2009 5:21 pm EST

I worked at Sleazo, Inc. (Household Credit Services) in Oregon. They do all collection calls. We were told that according to state law, that we could call twice to confirm that the number was incorrect and then it was required...BY LAW...to noted as a bad number and removed from the autodialer.

My suggestion is to let them give you as much information as you can get by feigning that you ARE that person. (Usually a "grunt" when they ask if you are that person) You should be able to get a number and/or address. THEN inform them that they have given you private financial information on this other person and that you will report them to authorities in that state for releasing confidential information. Also, you should be able to then send written threats.

Since Oregon Laws are almost identical to federal laws, you should have recourse.

http://en.wikipedia.org/wiki/Fair_Debt_Collection_Practices_Act

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Wells Fargo land and home theft

Wells fargo lied and stole our home!

Ladies and gentleman, some of the details have been changed to protect the lawsuit, but this story is all to true.

Well, like so many others I have been reading about, we got three months behind on our mortgage. We recieved a notice from wells fargo stating we were facing forclosure and that unless we got caught up our house would be sold on november 20, 2009. Or to avoid that we had to pay around $6, 700.00 for payments and all other associated costs.

We contacted wells fargo to make the full payment, no questions asked. At this point the representitive from wf told us that wf could re-structure our and move those three payments to back. She sent us all of the required forms and had us provide all our financial documentation (Tax returns, leave and earning statments, break down of our monthly expences, and hardship letter). At this time she told us not to make any more payments until the "loan modification" was complete. August and september went by, during which they lost and we resent our paperwork twice. We called two or three times a week trying to find out the status of our mod, each time being assured that all was fine and that they were just very busy.

Late in september we started to recieve the forclosure notices again..In a complete panic and now going on six months behind on our payments, we contacted wf and again they reassured us that all was well and we should should everything settled within the week..

Sure enough they contacted us about a week later and said everything was approved and we just needed to re-write our hardship / offer letter and send them a check for $7, 000.00. No problem we did as they asked the following day. We were then told that our first payment of the new plan was due on december 1st. Cool.. Right

Not... On the 13th of november they returned our check, which we recieved on the 17th, with a note that said we were rejected. Then on the 20th they sold our house..

Totally freaking out now.. We spent three or four days trying to reach someone to find out what hell just happened.. To no avail.. So not knowing what to do we went back to the forclosure notes and saw that we had thirty days from the date of sale to vacate.. So I have spent the last 30 days trying to sort, pack and move 14 years of accumulated life..

To sum it up today we recieved a letter from a lawyer (Soaking wet in the mail box) , i'm sure it was supposed to be served, that stated "freddie mac" now owned our home.. They however are offering "relocation assistance", $3, 000 if i'm out in thirty days or $2, 000 if i'm out in sixty days.. Big delema...

I have decided to take the sixty day option.. But i'm not cleaning anything up, in fact i'm leaving a huge mess.. They can shove thier money!

I would like to know is there any legal recourse for what they have done or does anyone have any good advice?

Thanks for reading my nightmare

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rose farmer
Cape Girardeau, US
Jun 04, 2010 10:47 am EDT
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I loathe Wells Fargo

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rose farmer
Cape Girardeau, US
Jun 04, 2010 10:46 am EDT
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We also went thru a similar nightmare with Wells Fargo. Being told not to make our payments, to use these payments for our appraisal for a reverse mortgage. Our home was not appraised correctly and values dropped causing us not to qualifyfor reverse mortgage. Now 2 months behind they could not re-finance. We applied for re-modification. After 8 months of 2-3 calls a week to Wells Fargo, never speaking to the same person twice and never being able to speak to a neogotiator. They would never accept partial payment, I was putting our payment aside every month. We got behind because I was 61 yrs. old unemployed and my husband has suffered a number of strokes and disabled. Finally they wanted $6700. (double the amt.due)and they would stop the foreclosure. We would not be guaranteed we would keep our home. We told them the keys would be on the island in the kitchen. We cancelled homeowners insurance since it would not cover a vacant home. They have put insurance on the home charging $1800. double the amt. we were paying. Now they cannot find the title for the home and hired a private investigator to find us and offering us money to sign for a lost title. We sent a fax giving them new address and phone number when we moved. It remains to be seen how many charges we will have added before this is over. Seems like they would have been much better off settling for back payments and not having a home setting empty. The home has been empty since Aug. 09. We took everything we had added to the home of 12yrs. leaving only what it came with. These people need something done to them . I never wish bad on anyone but I hope justice is served and the whole company collapses for what they have done to everyone involved.

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ar away
, US
Feb 17, 2010 12:04 am EST

they ###ing work too slow .everytime i make them a call to check up my loan mod statuse .the only thing that they said was your loan mod in final review ...think one thing that the ###ing this bank when you behind your mortgage payment or your missed to pay for a couple months .you will receive a phone call from them and they try to harassing your ### to collecting money that you own them or you missed .but when you need them to helping you .they alway disapear ..or never return your call trust me..### you this bank .i think the hook..e...r. are do blow job faster than them work...

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Wells Fargo neglgence and deceipt

I live at the Fairways at Brookside In Macungie PA. It is on a "home equity loan Interest only." I am on "Social Security Disability" since 1989.

In 1992 I was deemed "Financially Incompetent" by Psychiatrist & East Stroudsburg PA Court. So you can imagine my surprise when I was given a $225, 435. loan based on the value of my present PA condo; I can't sell, in PA, through Dwayne Booth "Financial Specialist, " Wachovia Bank Blake Park Financial Center 1700 59th St West FL4833; Bradenton FL 34209 ph-[protected]
[protected]@wachovia.com
1-800-wachovia [922-4684]

Wachovia Bank Forms were signed dated 2/28/2007 =3/20/2007. My partner Sandy Nash, was present. I had been receiving SSD About $1250. a month in 2007, now $1300. This includes 'Widow Benefits." I couldn't afford a "Interest Only Home Equity Loan "Aka by me Bridge Loan. [Whatever that is?] Am I responsible? My partner Rev Sandy Nash of 6yrs, just left me in June 2009; another case. I was used for sex/cash/car/property.

Previous to this, I was granted a Wachovia home equity loan for a car for Nash-$18, 000. I did not qualify for that. Sandy Nash was in bankruptcy; told me she paid my car payments. I don't know if she did. Aft. Sandy left suddenly, this year, my son/friend had helped me make some sense of this. I tried H.A.M.P. of Obama. It is a joke along with HERO & FHA; HUD; HFA; $1500.scams to help w/modification of bank loans/mortgages; consumer counseling; senior centers; & other hardship agencies. I am in touch with an Attorney Keith D Cacciatore [protected]. Representative Doug Reichley & Senator Charlie Dent have not helped. Free Legal Aid has not responded. I believe there is no one familiar with the legal issues of banking fraud & discrimination. Wachovia was negligent. My partner of 6years just ran to FL. The Reverend Sandy Nash no longer needed my mortgaged PA condo, a car, credit cards, a trip to Turkey, or cash. Sandy was accepted into her 91 yr old Mom's Condo in Bradenton FL. My FL Condo is sitting in Sarasota FL. Could Not keep a tenant. I paid $250, 000. for it, added a new a/c & Heat Pump, Shields & Garage Door. No jobs in Sarasota, FL, no buyers and a listing price of $169, 900. was going lower. I quit. I need someone who will work with me to resolve, at least, the Wachovia Loan Money. The Loan #[protected] & the payments are on schedule to Wachovia Bank, N.A. P.O. Box 13327 Roanoke VA. [protected]. The Interest has been $10, 000. a year. My savings in the stock market has been lost. Sandy Nash was & had agreed to help with payments. Without a Marriage contract I have very little chance of recovery. But Wachovia Bank committed "Liar's Loans" twice with me. Now they won't do a modification claiming it is against their policy to modify "Interest Only, Home Equity Loans." I did not understand the contract

I even had to write my other Attorney, who had drawn up my "Joan Wielgus Trust." Attorney Nancy K. Busch of Allentown PA just sent Wachovia Bank, Dwayne Booth, that my trust was named "Revocable Agreement of Trust" in full force Mar 5 2007 .

Please help me. I can't find anyone to get me through this catastrophic event I have discovered myself in. I am disabled but got a M.S. in Management in 1985. After the Drunk Driver Fatal Accident, of June 10 1989, I was vulnerable to these types of people. They are criminals & should be treated as such. No one wants to take my case because I have no more money. My pay off figure is $226, 600. I'll get some money, somehow, for your fee. Thank you for reading.

Joan Wielgus see below

CondoSales: 5665 Merion Ln Macungie Lehigh County PA Fairways at Brookside [protected]
[http://lvarmls.rapmls.com/scripts/mgrqispi.dll?APPNAME=Lehigh&PRGNAME=MLSLog in&ARGUMENT=I%2F3rMfcNqYxORABsC6HFG7oEU7mHsEcUzhahstcGKiE%3D&KeyRid=1&Includ e_Search_Criteria= ]

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Wells Fargo - beware home modification scam!!

Here is what I sent to wells fargo executives, congressman, senators and the white house. Wf will destroy your credit!! Dear sirs, Being executives with wells fargo bank, I would like to enlighten you with the absolute nightmare we have endured over the past six months trying to implement a home load modification of our loan with wells fargo home...

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Wells Fargo home affordable modification program

Wells Fargo STINKS! My husband lost his job of 21 years and I applied for the Home Affordable Modification Program. I sent all the paperwork they requested (at least a dozen times). They finally sent me a letter saying I was accepted into the program on a 3 month "trial period." It has now been 3 months and they are sending me letters threatening foreclosure. How can they do that? They chose my new monthly payment and they are the ones bank drafting my payment monthly! How can they say it is late when they bank draft it monthly! I get all kinds of excuses when I call, but never an answer. One honest rep finally told me I needed to call constantly if I wanted to get anywhere. I am going to start calling them daily! If they didn't want to modify my loan they shouldn't have lowered my payment and put me on the trial period. I'm beginning to think I've been totally scammed and that this "trial period" is a hoax! When my husband gets another job, I am seriously considering suing them! I thought this program would bring relief, but it has brought me more stress than I could imagine. I am going to complain anywhere and everywhere I can! WELLS FARGO STINKS!

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mudtruck383
Isle, US
Mar 24, 2011 5:59 pm EDT

Wells Fargo pulled the same stunt with me! I am a seasonal construction worker in minnesota, so i am off in the winter months. I made all of my payments, but wanted to pay off a few small things before lay off. Thats when i called wells Fargo and asked if there was a way to skip a couple payments to have the extra money to pay off those other debts before lay off, when money is tight. They said yea no problem they can do a loan modification, now this was all greek to me so i took there word for it that was as simple as just skipping up to 3 payments and they would add them to the end of my loan, which in turn would take 3 months longer to pay off the loan. Sounded like a great idea, plus the fact i was told it would'nt cost me anything but to fill out some paperwork. So my next payment comes due and i skipped it (like i was told) and continued on till the next month, in this time i received the paperwork i needed to sign, i continued on and skipped the next payment. This sure helped out with paying off that small debt i wanted to take care of. At this point i though i would get by without skipping the next payment, on this so called loan modifacation. I then call Wells Fargo to let them know i would be making the next payment, and was wondering what elso th do in this loan mod. At this point the person i talked to told me it was going to cast $800 to process the loan mod. (i was told it was free) I explained to them that i only skipped two months like i was told and was not going to pay $800 for the loan mod. when my monthly payment is only $836. I then called back later in the day to make a payment over the phone because my next payment was due in a few days. I explained to that person what was going on and was told i was misinformed, and that it was'nt going to cast me anything. I said ok go ahead then. I then tried to make a payment over the phone so the next payment would be paid on time, they told me no because of the loan mod. OK! The next months payment is coming up and still no word from Wells Fargo, concerned i call them. At that point they told me the reviewed my loan mod. and i was denied because it was'nt in their best interest. Now keep in mind i could of easily made these payments, they told me this was what i could do to skip up to three months at no cost. At this point i was behind three months, i tried to make a payment over the phone when i was told they denied the loan mod. which from the get go sounded like it was a done deal. I was told they could not take my payment because i was 3 months delinquent, so i took the bill and mailed it to them. (that check cleared the bank) Two weeks later i mailed in another payment trying to catch up before the next months payment was due. (that check cleared the bank) I made the next months payment before it was due. (that chek cleared the bank) I heard nothing from wells fargo and assumed i was slowly catching up, hoping at best that my excellent credit would only be hurt a little. The next months payment is coming up and i sold some stuff to get the money to pay it on time, because i am broke trying to make double payments to catch up. I mail that payment, and 3 or 4 days later was served forclosure papers my the sheffif! W.T.F! How can that happen when i made payments and the checks have cleared the bank? I was still two payments behind, but was catching up. The payments i made were for the full amount of my payments, not just a partial payment. And i knew people who were in their house for over a year and never made a payment? So why me? I started making calls, and all i could do to save my home was to pay what i owed, plus charges, lawyers fees, ect. ect. Turns out wells Fargo cashed my checks and never applied them to my loan! (found an employee at wells fargo who was honest, thats how i found this out) They continued to cash my checks and not apply them to the loan till i was behind enough to proceed with forclosure! Needless to say i was able to keep my home, after spending several thousand dollars above and beond what my payment were! (that i could of paid in the first place) No my credit is completly ruined! I would like to sue these scam artists, but have not stooped to their level! So Wells Fargo THANKS FOR NOTHING! mudtruck383@yahoo.com

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AMWright
Peoria, US
Oct 20, 2010 4:47 pm EDT
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I just got off the phone with WF after finding out that my loan modification was denied for the 5th time. Each of the other 4 times, I was given various reasons why. One of them was that I did not make enough money! Isn't that part of the purpose of the loan modification? Anyway, I have done everything I could to do what they wanted and submit what they wanted. The first time, I was given a trial plan payment amount for 3 months. I made the payments. The application was denied and I found out that I was now over $1000 past due, plus owed my next month's payment of over $1100. I applied over and over, each time getting denied. I would submit more paperwork as well. I borrowed against my 401K to get caught up on my payments since WF threatened to foreclose. Now, this last time, I was denied again. The reason? Since I had caught up on my payments, I had reinstated the loan and demonstrated ability to pay the full amount. I called Freddie Mac and they they told me that WF has the ability to offer an in-house modification. I have never heard a word about that from WF. I have exhausted all of my resources and believe that I will have to live like a pauper for a while until something changes in my income. In the meantime, I have read many articles and posts about WF alleging that they take the government stimulus money and then give applicants the run around so they can collect interest and also try to keep as much as possible.

Anyone know of a class action suit against WF, or a good lawyer?

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T.H.
Nevada, US
Jun 15, 2010 10:52 am EDT
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We are in contact with a writer at the Associated Press in Las Vegas. We need as many complaints against Wells Fargo and the HAMP program as possible. There are alot of people dealing with this and the more information I can give this guy, the more likely he is to write a story on it. The AP goes to every other media outlet as well, so it would be a big deal.

Please contact me with your contact information & story.

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T.H.
Nevada, US
Jun 15, 2010 12:31 am EDT
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JOIN our facebook page People Against Hamp!

These lenders (Wells Fargo in particular) are taking advantage of the HAMP program by deceiving customers. They literally lie throughout the entire process so that they can make money off of your foreclosure. The mass media needs to get on this! This is fraud and it is happening to thousands of people nationwide! They put you on a "three month trial" they tell you to if you continue making the modified payments and submitting your paperwork you will be approved for the mod and done. Throughout several months to even years they string you along telling you to just keep making your payments and we will get you on the mod. They did this to us for 10 months, constantly losing our paperwork. They tell you their will be no fee's while you are on the program. What they fail to tell you or simply lie to you about as in our case is that after the 3 month trial period they put you back onto your original payment - while you are making modified payments that they tell you to make they are tacking fee's and penalty after penalty. You find out (in our case $40, 000 later) when you get the sudden foreclosure notice on your door that your loan has been penalized the whole time you were supposed to be on a modification. They then tell you you have been kicked off your modification and you have a few weeks to vacate your home, when it goes to auction. They auction your home at a fraction of the price owed and then are reimbursed for the remaining amount by the government. They then come after you for the back fee's and penalties after everything you have gone through. They are taking advantage and making money off foreclosure's, the more money they get out of the loan, the more money they make from the government. The gov. is encouraging and supporting this. This is pure, outright fraud by the people that are supposed to be protecting us! These lenders are pure criminal. Journalism excellence is the efforts that go towards helping the people, this is your job, to be the watch dog. This needs to stop! (read less)

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lizhick
Surprise, US
Jan 02, 2010 10:02 pm EST

Wells Fargo did the same to me - 3 month trial period after 9 months of having them ask me for the same documentation. They called me this morning and said that the 3 month trial is over, that I did not meet the investor GUIDELINES and therefore that I did not qualify and that we needed to catch the payment up within two weeks. Wells Fargo is the worst - it is just a scam, now I'm scrambling to figure where I will get the money to send them on top of my mortgage payment.

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JF_PPL
Linden, US
Dec 20, 2009 12:04 am EST

Hello...my name is Jason Ferreira. I can help you. Go to www.Prepaidlegal.com/go/jasonferreira

Email me at JF_PPL@live.com with any questions. Have a blessed day.

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Wells Fargo loan modification/h.a. m.p.

I was given a 3 month temporary loan by Wells Fargo for Sept, Oct & Nov. @ $1151 mo. from $2282 but by the 2nd moth i started getting calls to pay my loan payment of $2282. I was surprised & told the the rep. i was making the agreed upon payment on time that was offered to me. i soon got a statement that i had not paid for 2 months & i owed $4564 plus late fees. I also was REPORTED to Experian ...then Equifax AS IF I HAD NOT PAID ANYHING!? I called & spoke to a rep who send it was going to be fixed as soon as the loan modification evaluation was done. I was turned down & never told why. JUST THAT MY INCOME WAS SHORT OF WHAT WAS NEEDED. I never was told where or how much income was really needed. i cut my expenses & resubmitted the updated financial work sheet. In the end i was 3 months deficient in my loan(which was current) prior the being offered the help of a temporary loan modification & now have 30-60 day lates on my credit reports! i am also being sent short sale & foreclosure letters from wells fargo (2 copies) each time & i feel that is also to intimidate people as well. ALL OF THIS SOUNDS, LOOKS & SMELLS SCANDALESS! now i really know what Organized Crime looks like!

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Brandon Ceaser
Brandon Ceaser
Port Arthur, US
Jun 11, 2011 3:23 am EDT
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Their Management team which is their Store Manager Nickie Collier and Manager Yolanda their Teller and Witness reported hateful things about me as a customer to their Corporate Division while having issues and discussions about my behavior with a loud mouth rude Black Older Male customer telling me they allowed to ask me specific things to deposit a check. I cursed the black man out because he specifically kept monitoring what they listening to me bring up to resolve my issues with their normal shady comments they bring up like a person asking where you going every 5 minutes and don't know you from square one. Their employment agency workers act like they were so concern but they discriminated me by allowing the Store Manager to continue to monitor my issues and complaints with the comments they have made and customers joining in to say how they feel with the services being provided themselves. They better get it together because their customer service Bankers and Supervisors and Local Agencies love bringing up my Free Business Account showing in their system as a bad account with bad transaction history when the Bank was Wachovia and I was keeping a active account.

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Hodgson
Pensacola, US
Jun 15, 2012 8:13 am EDT

I recently applied for an mortgage loan with Wells Fargo. I knew the mortgage would be difficult to qualify for due circumstances surrounding the collateral. What I had not expected was how rude the loan originator turned out to be. I will admit that I got angry and frustrated and took it out on him and I should not have done so. However, I did not appreciate that he hung up on me. Especially since I never cursed at him or attacked him personally. He did call back and I apologized for my behavior. As I continued my conversation with him it quickly deteriorated again. The final outcome was they were too busy to really need my business. I'm guessing he didn't like the fact that I told him that I didn't appreciate being hung up on and that if he ever did it again I would make sure he did not receive payment on my account. Guess he figured my little $100K loan wasn't worth dealing with because they are so busy. I know was relieved when I withdrew the application. Sad thing that the big boy "banks" don't get that they still need us little consumers to continue operating.

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TAMMY760
, US
Sep 13, 2012 7:55 pm EDT

Wells fargo did not disclose information regarding the readiness of online depositis made from another wells fargo account to my wells fargo account. My friends had to redeposit more cash because the online deposit did not post until next business day. After cash was deposited again. I withdrew money. It then said it was negative because really the transaction was pending... It just showed I had cash available! Wtf!16 customer service reps later, I ended up with another complete ### who basically said to bad. And "why should he apologize" awful service.

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Pinkc
, US
Jun 26, 2013 2:36 pm EDT

I recently started getting only 10 hrs a week from my work place and making less then 200$ every 2 weeks. I had to take a loan from the bank as well as a payday advance place. Today I had got a charge from Netflix as well as another service like them when all I had was 2$ balance. Thank god the bank paid my 8.60$ subscription to netflix at a 35$ additional fee and the other subscription which was like 15$ for another 35$ fee, then they charged me a monthly service fee and another 35$ for not having the money for that. I explained my situation to the banker about how I'm just trying to keep my rent paid, the water, electricity and food in my stomach and how hard its been for me and maybe she could do something about the 115$ they now expect me to pay them for being short by about 35$ and was told "We are sorry none of this was a bank error, have a good day and thank you for calling!"

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Philip Bettencourt
Salida, US
Aug 24, 2013 1:47 pm EDT
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I Had been dealing with Wells Fargo for over twenty-five years then opened a new account where you had toOo maintain a five thousand dollar balance! After a year of this I went back into the bank and opened a new account transferring all the money from that account into the new account! I am anal when it comes toOo recete and have each and every deposit slip along with each monthly statement for every year! This happened in Oct. 2017! Since then I have been back toOo the bank to take care of a problem that they caused! The banker did not transfer my debit card from that account too my new account and was being charged thirty dollars every time I used my card plus I was being billed sixty dollars a month for not maintaining five thousand in that account? I went to the bank manager set down with her, she chewed the other banker out who opened the new account for not changing debit card to new account and for not closing the other account! She then went through and marked up to but said she could not exceed three hundred dollars saying that Wells Fargo would deposit the balance? She then deposited the three hundred dollars back in the closed account this again reopening the account! I have dealt with this banker and up to ten other bankers and nobody will do there job? They started taking sixty dollars a month from my savings account until they drained my savings account of over NINE THOUSAND DOLLARS, then my checking account of over two thousand then sent me to collections for another five hundred! They finally closed the account in Sep 2017? Nobody will help me collect my money? What can I do to get my money back?

Philip Bettencourt
phil1969@sbcglobal.net
[protected]

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Larry Lanier
West Point, US
Mar 20, 2014 2:41 pm EDT

An associate closed my account without following proper procedures. Each person that I talked to, in the chain of responsibility, said they couldn't do anything as the first associate had closed the account. The branch manager at the Bradley Park branch was rude and condescending. I asked for the name and number of his superior and he gave me a name and number that leaves a message that has yet to be answered after several weeks.

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Verdite
, US
Mar 21, 2011 8:15 pm EDT

I was on time up to August of 09. I wanted to skip a payment and a rep tells me I can’t until September, also told me I can do 2 skip a payments (For September, October) I call back in September. Some other rep tells me that, I can’t do it till October 09 to call on Oct 21st to do the skip a payment, now I am behind a month on my payments. I get 3 to four cals every 2 days from them because I am late. I tell them that they told me to call on October 21 st. They say, Oh sorry to have called you. I call on the 19 th of Oct. because they called on the 16th 17th 18th and today 19th.

I tell the rep that I had spoken to the Supervisor who told me to call on the 21st and would request skip a payment for September and October. She says no such thing, doesn’t know who I talked to, no records I talked you anyone, and that’s they can only skip one payment September. Not only did I become late with my payments by their doing, she said that no Supervisor would take my call.

I cannot believe that a financial institution does not keep records of what they’re Supervisors tell their customers to do, It completely set my car payment off and now unless i double up a payment will be late a month every month. It’s they’re doing, I talked to 3 different Reps one supervisor and magically no one has records of it. I want them to make me current. I want what they said they were going to do, I do not have the money to double up a payment.

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sheilaann2972
Moorhead, US
Feb 24, 2013 9:17 pm EST
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Wells Fargo now has employees who greet/stop you at the front door and ask the purpose of your visit. So whoever else may be walking in-criminal whoever can hear your business.

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PraiseHB
North Palm Springs, US
Sep 03, 2013 2:32 pm EDT

My mom died and the house burnt down. I transferred the property via the small estate probate and became the administrator. Wells attempted to foreclose while i was going through probate. the loss draft department stopped payment to the contractor by saying i did not have authorization. After I became Administrator they wanted to keep the insurance proceeds and said it would lessen their security interest even though I offered to payoff the loan. I got the the loan contracts and they sold their interest a month after the loan was taken out and the application was not signed by the Wells fargo employee who SUPPOSEDLY took the loan application. They tried to foreclose then cancelled the sale, they are attempting to keep the insurance proceeds and continue to try to tie up the proceeds even though they do not have any interest in the property. I have made a video that i am going to distribute sharing all the information if they dont settle this quickly. I filed a lawsuit against them and have tried to settle but the attorney REBECCA SAELAO of SEVERSON & WERSON has not been cooperative. She told me she litigates for a living and will not settle. Hopefully someone from Wells Fargo will see this and try to help me out.. I have been fighting them over a year and this is going to get worse for them. The insurance company AMERICAN SECURITY INSURANCE COMPANY and their parent company ASSURANT issued a policy in my dead moms name even though Wells knew of her death 2 months prior and that has NO signatures yet Wells Fargo charged over $9000 (NINE THOUSAND DOLLARS) premium on a 860 sq ft house.
It is sad what WELLS FARGO is doing .TAKE YOUR MONEY OUT OF WELLS FARGO BANK! ASAP! Then tell a friend!

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Wilso
Sydney, AU
Feb 13, 2015 3:27 am EST

I am an Australian who opened a Debit Card account with Wells Fargo some 12 moths ago for when travelling to the USA, I have noticed in the past 5 months they have started charging me a $30 monthly account fee. I have checked the paperwork and online and there is nothing stated about this charge. I have contacted the person I opened this with in Santa Monica and he just tried to justify this charge without showing me where it states these on going fees. I pointed out to him I am getting no interest on my money and they are making money from my money, so why the charge. Along with point out I can get a debit card from pretty much ant bank in the USA for free. But noting and still the charges. Can anyone please advise if this is allowed in the USA or can I take this up with a Government Department? Here in Australia it is not tolerated and we can take up up with a couple of different departments. Appreciate any advice?

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Wells Fargo non compliant/hamp

I did not chose Wells Fargo, I had a Washington Mutual loan that was sold. I lost my job and contacted Wells Fargo as soon as I knew I was going to have problems. I applied for HAMP on the day August 15th 2009 that it was supposed to have started. I have been told 100 different stories and excuses every time I call as to where we are at on this, what to fax, the same old story everyone else tells. They had me on a forebearance I didnt sign up for and even told me to send it back unsigned and request the HAMP again. I could go on and on. I finally contacted FHA because I have an FHA loan. Wells Fargo told me I qualify for NOTHING even though FHA thinks I do and acccording to the guidelines for HAMP I do. Also, why wasnt I offered a partial payment throught FHA? They can't answer that! They would rather take my house. I am technically 2 payments behind. So an FHA representative is in the process of contacting them. In the meantime today, after I made the 3 payments they insisted I must make, that isnt good enough. They will start foreclosure Jan 12 if I dont turn over 4000.00! Which doesnt even add up to the amount I am behind! Is ANYONE GOING TO STOP THESE BANKS THAT HAVE TAKEN BAILOUT MONEY AND NOW ARE STEALING PEOPLES HOMES? I think I am going to call the States Attorney on Monday. Heres the kicker. Today after I received the letter, pay by Jan 12 of else, I called and told them I know I qualify for HAMP and that FHA will be calling them, they once again told me I qualify (I think because FHA is going to call) and to fax the documentation. WHO IS REGULATING THESE BANKS? I am going to contact everyone I can think of and expose the fraud that is going on. The same story is told time and time again. What is it going to take to regulate and hold these banks accountable for their actions?

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Dec 18, 2009 9:12 pm EST

CORRECTION! THAT WAS NON COMPLIANCE/HAMP.

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D. Bowman
, US
Aug 07, 2017 3:23 pm EDT
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My quest for a mort. mod. has been dragging on for 5 yrs., now. The problem began when my mother insisted on keeping her house in her name, even though she lived with me, so when she was diagnosed with Alzheimer's, she was not entitled to Medicaid. We had to pay for her care, out-of-pocket. Then, my husband lost his job. I asked for a mod., b/c we couldn't afford to pay a care facility for my mother, plus our mort. WF turned me down based on my hardship letter- they said I had too MUCH of a hardship. I retained a lawyer, and he hired a retired mortgage banker to prepare a mod. application, after my situation improved. I never heard from WF, and when questioned, they said that they "misplaced" the application.
When my attn'y told them that they violated Federal law by not giving me an answer, I got the VIP treatment. They assigned me a Home Retention Specialist, who applied for a HAMP loan in my behalf. I was turned down. I expected to then be considered for an in-house modification.
But, without even letting my attn'y know, WF's attn'y went to court and got a date for foreclosure. If we hadn't noticed it in the newspaper, we wouldn't have known. I paid the retired mort. banker to prepare another application, according to Federal guidelines, 37 days before the foreclosure. WF sent a letter saying that they would not read my application and were going forward with the foreclosure. Why do they insist on foreclosing, when I've been a position to pay for the house? Between my husband and I, our yearly income is now $100, 000.00 yr., but they refuse to consider anything but foreclosure.

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Kurland58
, US
Jul 31, 2017 10:36 am EDT

This must be Wells Fargo's policy. Now in 2017 Nothing seems to have changed for the better.

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CLStafford
, US
Apr 06, 2016 8:35 am EDT

They are still making errors in 2016! I have had to sign and submit the FINAL modification package to them 3 separate times as they "made errors" on the paperwork. Each time I asked if they were going to be taking payments from my authorized bank withdrawal on the specified date and was told NO, they would take the first payment when the modification was completed through their settlement department. Next letter I get, yes, you owe all those payments, over $4K and they don't add up to the amount they were supposed to be taking all along. As of April 2016 the modification was approved, and they still haven't taken a payment per the instructions on the modification. I can't wait to be able to refinance completely to get away from this horror show. My health has been affected by the super stress this caused.

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rose farmer
Cape Girardeau, US
Sep 19, 2010 1:31 pm EDT
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We had a nightmare with WF and I wish I had the money to hire an attorney to close them down. After all I have read surely there is enough legimate paperwork there could be a class action lawsuit to reimburse all the money everyone has been out plus all the pain and suffering it has done to people.

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heathbrl
Niagara Falls, US
May 10, 2010 9:51 pm EDT

Absolutely unreal, 8 months ago I enrolled, same thing about outside lender, still in review. I can go on and on. I pulled myself out of the program today, and my acount is showing 2 months behind, due to their "trail program" which i completed 5 months ago. They are totally screwing your credit if you get in this so called government backed program. They take your payment put it in a suspense fund and then actually apply the money when they see fit, and making money off of it! Also they so not report to your credit agencies. Good fn luck getting a different loan or trying to refinance, given wells fargos lack of reporting you will not qualify! Regardless of how many people have applied it is their responsibility as a loan servicer to provide their consumers with information on the situation. No one there can give a straight answer and it is extremely frustrating. I plan to speak to my state legislature, and whomever else will listen. If you are in the same situation I strongly suggest you do the same!

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Shonda Laughman
York, US
Feb 16, 2010 10:03 am EST

Luckily we have not lost our jobs but our mortgage was recently switched to Wells Fargo without us being notified. We make our payments every month by the end of the grace period and they still call us multiple times a day looking for the payment. I agree these banks need to be stopped they dug their own hole and they should not be bailed out. Funny we never had an issue with our mortgage before and we were told my Wells Fargo that NOTHING has changed with our mortgage it is still the same as it was with the previous bank. We are starting to look to refinance which we were really hoping not to since we would like to sell our home maybe within the next 2-3 years.

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sunshine9876
Frederick, US
Feb 11, 2010 3:01 pm EST

Does anyone understand that Wells Fargo has millions of loans and that you're loan is not on the top priority regardless of what you may think. Wells Fargo was not prepared for the HAMP and HARP programs and are trying everything they can to get through the stupid homeowners that apply for these programs. First of all, I'm sorry to hear about your job, but you should have never bought a house that you couldn't afford then or 20 years from now. You should have enough money in the bank to afford any and all bills when/if you lose your job or get a cut in pay. You shouldn't blame someone else, especially Wells Fargo, for your problems that YOU obviously can't fix. You should be thankful that you were even qualified or looked at for help with your loan. Your loan is under an investor that has strict guidelines that you may not even be able to get out of. One suggestion, look over your original documents and educate your on your loan. Don't blog about how bad your company is, it adds fuel to the fire and makes you look desperate and sad.

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Fustrated in Florida
Winter Garden, US
Jan 24, 2010 6:46 pm EST

My husband and I are going through the same thing. He lost his job and we applied for the HAMP in April 2009 before we got into trouble. We went through the trial period, no problems, sent in all of the requested paperwork etc. On
Dec. 11, 2009, we received the final Step 2 of 2 Home Affordable Modification Program documents spelling out our terms, etc. signed and sent them back and Wells Fargo received them on Dec. 14, 2009. Sometime between Dec. 14 and Dec. 30, 2009 some ### negotiator reported that our home was vacant and the nightmare started. We have talked to at least 30 folks at Wells Fargo (I call everyday) telling us all kinds to stupid thing, nothing makes sense. But never admiting to their error. You know this isn't a hard job, it is pretty simple, you apply, determination is made that you qualify or not, if you do qualify all the paperwork is sent in, it is processed, new terms are put in place, move on. These folks make it sound like they are doing something so special and they aren't. And they think that we, as homeowners don't understand what we are doing. I hate being treated like an idot. They are just stressing out good hard working people who are trying to save their homes. It would seem to me that we should be able to get some kind of class action suit together and show those ### that they can't screw with honest folks.

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ALISA E
Arnold, US
Jan 12, 2010 8:56 pm EST

OMG ... I AM GOING THROUGH THE SAME THING WITH WELLS FARGO, THEY ARE TERRIBLE . I STARTED THIS PROCESS LAST JUNE 7 MONTHS AGO, STILL NOTHING, STILL FIGHTING . I WAS TOLD I QUALIFY FOR HAMP AND WAS RECENTLY TOLD THERE SHOULD BE NO PROBLEM, WELL AS OF TODAY JANUARY 11 2010, I WAS TURNED DOWN . WHAT THE HELL . OH AND I EVEN MADE IT TO THE OFFICE OF THE PRESIDENT OF WELLS FARGO . THAT HASNT EVEN HELPED ME . GET THIS I DONT QUALIFY BECAUSE I AM NOT BEHIND ON MY PAYMENTS (YET) .

I THINK WE SHOULD ALL MAKE A COMPLAINT TO EVERYONE WE CAN, NEWS, BBB, FEDERAL GOVERNMENT, HELL OBAMA HIMSELF . THEY ARE TAKING MONEY FOR THESE PROGRAMS AND NOT PUTTING IT WHERE IT BELONGS . THEY ARE STEALING THE MONEY .

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Lettherebehope
Sherm, US
Jan 06, 2010 2:38 pm EST

We also qualified for HAMP but since our loan isn't freddy or fanny, we were told "our 'private' investor isn't participating in the HAMP" program. Kicker - Wells Fargo is my "private investor". Why couldn't they just say "as the investor on our loan, we are not participating in the HAMP program - only for freddy or fanny mae"? Instead they are trying to save face and mislead their customers, while keeping up their PR.
And after being in this process for one year, late on two payments, going through a 3 month reduced payment forbearance - our loan balance no long qualifies us for HAMP. They just shot us out of the ballpark. We've paid them over 42k in '09 while waiting for a solution, they in turn destroyed our credit, and will probably take our home. Lovely!

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Wells Fargo streamline refinancing scam

I have been contacted repeatedly from Wells Fargo managers to refiance my mortgage which has never happended and now I am out $455.00 for a damn appraisal that wasn't necessary and the manager now has "selective memory" in telling me if they could not do the deal, my mone y would be refunded. I started with one branch in Memphis, an online guy and now a branch in Collierville that totally screwed me. It is a shame the way our economy is today and the "fat cats" are getting richer off the least fortune. Maybe that is thet reason they have agreed to pay back millions TODAY> But anyway, something needs to be done about these creeps. A streamline refinancing does not require an appraisal which I tried to tell this young lady. (manager) At least, the other two didn't require it. And the appraisal would more than cover the first mortgage, but now that they have my $455.00 they won't do the deal. I am not through with you Wells Fargo and I am getting ready to go to the media and the newspaper. You really don't want to refinance anybody. You have tons of complaints and I know why and You don't care. You all only return calls when it is convenient and when you say you will get back with you.it could be days or weeks. I hate that you hold my mortgage because YOU SUCK and you will not prosper!

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Wells Fargo forclosure

wells fargo is in the process of forclosing on my home and they will do nothing to assist they took 25ooooooo dollars from the goverment and have rewritten only 1% of there subprime mortgages there was an article in the paper saying they r the fastest forclosers in the country they are on a goverment paid for land grab so if you are considering a wells fargo refinance i would say look at other options they wont even let you pay your bill over the internet unless it is a wells fargo account to use pay by phone will cost you an extra 15 dollars

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Sueann
Edmore, US
Feb 14, 2010 10:29 am EST
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I contacted our state representative and they sent me information on "Save the Dream." By then it was too late I guess.

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J FOX
Conway, US
Feb 10, 2010 2:47 pm EST

Did you contact anyone else in your area or find anyone you could talk to regarding this? I am in the same boat! I made my 3 trial period payments and during that time, they sent it to an attorney for foreclosure. Many phone calls, tears and arguments later, I told them to just take the house. Then I had a change of heart, contacted the attorney and asked for a reinstatement amount to get my loan current. They said they would get it from Wells Fargo and email me. I about fainted when I read the email! They had charged me late fees although the 3 trial payments were made on time, plus $2400 in attorney fees! I am outraged. Is there anything that can be done?

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Sueann
Edmore, US
Feb 09, 2010 5:48 pm EST
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Have you got to the point of trying to talk to them and they tell you that you have to talk to their lawyers and when you call their lawyers...their lawyers tell you to call Wells Fargo...so you get no where real quick?

My house was in foreclosure and I called and asked if I could come up with $40, 000 (of a $115, 000 loan...which I believe the apprasial was was inflated...since the last paper work from them said our property was only valued at $89, 000) if they would stop the foreclosure and redo my loan so I could afford my payments...and they told me absolutely not! They never gave me the option of adding my back payments onto the end of the loan or a loan modification that I could afford. All they wanted was a whole months payment plus whatever amount it would be to bring my loan current within 3 months. My payments were a little over $1, 000 per month and I was having trouble making them that's why I was having problems. I even gave my car back trying to have enough money to do something to save my house and then Chrysler wouldn't accept what I could pay after they sold the car that I had for less than 1/2 what it was worth...and they won the court case and took 25% of my wages until it was paid for...so they helped me lose my house.

So both companies that got baleout money made my life hell.

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Wells Fargo beware!

Then forclosed on my home.It was the most frustrating company to deal with. It was almost 6 months of HELL. Every time I hear the name Wells Fargo I get very upset. I was a good homeowner. had loved my house and lived in it for 14 years.
One of the thing I couldnt understand was where did all the faxes I sent Go? Why does the company hire people to give us all these crazy letters faxes and proff, when thier not going to help us anyway. Good luck getting them, after they have hurt soooo many home owners. I will never use them Agin.
Arizonia everyother bank there is Wells Fargo. After visiting there I relized it really bothers me to see or hear thier name.My home was in Maryland. Good luck fixing them. I wish I could Help you.

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ajmorr
Montgomery, US
Mar 21, 2011 1:35 am EDT

Wells fargo purchased my contract much to my dismay. I tried to refinance my how since I am running out of money. I got a different quote from every one I talked to, they wanted me to spend 7000. dollars to drop my payment 175.00 a month. I will let your imagination figure out waht I told them to do with their plan. After that I got a call saying it would only cost me 300.00, go figure. I dealt with one lady who could never answer any question I asked but a least she did return my calls. I think on the basis of her ability to answer calls she was promoted.
After calling every supervisor on the planet I finally assigned to some twit who has a worse attitude than I do. Because I got the run around for 3 months we missed the lock in date, I was told it would cost me to reinstate it. My reply was its wells fargos problem not mine I was ready they were not.

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T.H.
Nevada, US
Jun 15, 2010 12:41 am EDT
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Join our Facebook page! People Against HAMP!

These lenders (Wells Fargo in particular) are taking advantage of the HAMP program by deceiving customers. They literally lie throughout the entire process so that they can make money off of your foreclosure. The mass media needs to get on this! This is fraud and it is happening to thousands of people nationwide! They put you on a "three month trial" they tell you to if you continue making the modified payments and submitting your paperwork you will be approved for the mod and done. Throughout several months to even years they string you along telling you to just keep making your payments and we will get you on the mod. They did this to us for 10 months, constantly losing our paperwork. They tell you their will be no fee's while you are on the program. What they fail to tell you or simply lie to you about as in our case is that after the 3 month trial period they put you back onto your original payment - while you are making modified payments that they tell you to make they are tacking fee's and penalty after penalty. You find out (in our case $40, 000 later) when you get the sudden foreclosure notice on your door that your loan has been penalized the whole time you were supposed to be on a modification. They then tell you you have been kicked off your modification and you have a few weeks to vacate your home, when it goes to auction. They auction your home at a fraction of the price owed and then are reimbursed for the remaining amount by the government. They then come after you for the back fee's and penalties after everything you have gone through. They are taking advantage and making money off foreclosure's, the more money they get out of the loan, the more money they make from the government. The gov. is encouraging and supporting this. This is pure, outright fraud by the people that are supposed to be protecting us! These lenders are pure criminal. This needs to stop!

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clsh
Buffalo, US
Apr 15, 2010 2:25 pm EDT

hi I just wanted to give an update as to my ongoing fiasco with Wells Fargo. In March I contacted the trustee and the atty on file regarding that "corporate fee" they tacked on to my account and the continuous downfall of accounting errors that really has screwed my credit and my life. Through further research I have found that they actually received a 5% payment thru my bankruptcy plan and they by all means according to the law were not justified in charging my account any additional fees. Can you believe the laws this company is continuing to break. The last rebuttal i received from them was back in January and nothing in response to all the continued documentation I have submitted to them. In april I continued with my documentation and to date have proven without a doubt that this company owes me over $3500. Well lo and behold you will love this one, they advised the BBB that my case is CLOSED and ALL ISSUES ARE RESOLVED regarding my complaint! Can you believe this...I have not finished submitting all the other information I received. They have lied to the courts with figures that were untrue, they hiked up late fee rates, lied to the courts about months that were actually paid and making my account look like a it was always in default. They will not acknowledge the proof i submitted with checks that cleared the bank and how they did not post my account. they will not admit that they took out additional attorney fees without my knowledge and they want to close my case saying it is resolved. How can they do this. I am requesting anyone that may be going thru the same thing to give some advise. I havent heard any reports yet from the occ but from reading some of these posts, im not sure that even they can resolve this issue. This company is fraudulent and is stealing hard earned money from its customers. I am afraid that one day someone will knock on my door and throw me out of my home. Anyone any advise, where can i proceed. I am not backing off on this. My documentation and records prove how much they stole from me and the illegal actions they have done. I am looking for a class action lawsuit against them. All i can say is i will not stop fighting them on this. They really are predators and my life is stress filled because of their actions. We have to stick together and fight this bank no matter what they say. They cannot close my case. I will continue to prove what they have done. take care all and please if anyone can give me some further avenues to search I would appreciate your help

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wiscmade
, US
Apr 13, 2010 7:11 pm EDT

Has anyone found any help or way to get at wells fargo?

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NoMoreWFHM
2383 W. Binner Drive, US
Feb 17, 2010 1:55 pm EST

Well folks, its me again. Have just received a letter from WFHM as to my complaint with the Office Of The Comptroller Of Currency, and of course they deny everything, right down to claiming that we never even started the process. The letter came straight from Audra Hutton, Executive Mortgage Specialist, Office Of The President! Even better is her direct number! An actual real live person in charge at Wells Fargo Home Mortgage. Her direct number is [protected].Lets keep her and her answering machine so busy that she finally has to wake up everybody and fix this problem!
HarryCherries

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clsh
Buffalo, US
Feb 14, 2010 4:16 pm EST

I am interested in anyone in NYS that may be attempting a class action suit against Wells Fargo.
My nightmare began in November 2000 when I signed a forebearance agreement with them. It was effective from Dec 00 until May 2001. Every month I would get calls stating this amount was due or that amt. It was never what the agreement I signed stated. It is important to know that I was on total disability receiving SSD and workers compensation so basically a fixed income. My income changed and that is the reason for the agreement I signed. I made ALL pymts even though the amts kept changing. At the end of May I received notification of foreclosure on my property. I was shocked. I made calls and got nowhere. Spent hours getting the run around, rudeness, harassment etc. The notice stated i was behind March thru June. Additional late fees accrued and then bam attorney fees were tacked onto my account. Now bank records and statements I submitted to them and atty on record showed that i made all payments and checks cleared. All except one, apparently it was lost or never received (imagine that) so additional money was paid to cancel that check and resubmit another. The rudeness of those people working the phones and making you less the a human being was unreal. I begged for assistance and got switched from department to department. It was frustrating to say the least and i thought i finally achieved my goal..getting the account up to par. But i was wrong...they took attorney fees out of my payments made to them and never reversed the money after the case was dismissed.
SIX months later i was served another foreclosure notice. MORE attorney FEES, late fees.
This was by a different firm and attorney. I spent weeks of letters of complaints, calls and letters to the attorney and got nowhere. I owed this and that and no one would help me. I filed with the BBB and the OCC. Was advised to go to small claims court or hire an attorney myself. WHERE was i to get that kind of money. SO i kept up the complaints and letters. On this motion all the monies were paid but a payment of mine sat on someones desk for almost 3 wks, this was not my fault. Again I was harrassed, threatened to make this payment in this amount and that payment in another amount. I found out my payments were sitting in SUSPENSION. What the HECK!? This caused more and more problems with my account. They were taking my payments and posting it to attorney fees and late fees FIRST. Then i noticed on one of my statements I was being charged $15 listed as other charges. I called and asked for an explanation and did not received answers only told to pay it. I finally received a letter from an "Executive Office" stating that they are allowed by law to INSPECT THEIR property when a person is in default on their account. I immediately called back and advised I was not in default, the error was on their part and their posting of my money. I found that there were MORE THAN 16 inspections on my property some more than 2 or 3 times a month.
I could not get anywhere with them. The frustration and stress was unbearable. I borrowed money and submitted over $1700 to get them off my back.
My statements still showed i owed two or three months of payments, lates fees, and other charges. Again calling and calling and getting nowhere and being laughed at by these people who are suppose to be there to HELP! That was a JOKE!
In December I received ANOTHER foreclosure notice for Jan 2002 for non payment of two payments and late fees that were incorrect in the first place. UNBELIEVABLE! Attorney Fees, late fees and other charge fees were deducted from my account. My account was in SUSPENSION again and they were taking fees that were not in accordance with the note.
The letters continued, the phone calls. NO ACTION! I was so angry and so stressed by all of this. Nothing accomplished.
In December 02 ANOTHER foreclosure motion dated for Jan 2003! Again because I could not get help I was forced to lose my home or borrow again to get them off my ###. Inspection fees continued and them taking attorney fees out of my payments instead of applying to the account as the law requires. I made so many OVERPAYMENTS bedcause they kept putting my account into suspension and adding fees without my knowledge.
In 2004 after a chapter 13 i filed in 1999 after my injury they tacked on over $1400 in CORPORATE FEES that they say i owed. My chapter 13 case closed in January 2004 and that letter stated that ALL debt was repaid, that there were NO objections to the payments of the trustee and that my case is closed and dismissed. Wells Fargo stated I AGREED to these payments upon filing my chapter 13 case. WELLS FARGO WAS NOT MY MORTGAGE COMPANY AT THE TIME OF FILING. I did not include the mortgage in my chapter 13. I reaffirmed the mortgage. I continued to make payments to the mortgage company plain and simple. Not some trustee!
My trouble returned in 2008 when my SSD benefits were reduced, my compensation payments cut and loss of my son for child support. I looked for HUD to assist me with WELLS FARGO because i could NOT handle them. They stated that first off they NEVER received a letter of hardship or any documentation of my financial changes which is BULL. We must have done this 2 or 3 times a week, because my worker kept on top of them. She knew from experience the games this company played. Two weeks before Christmas Wells Fargo called me and advised me that I was approved for a forebearance agreement trying to help me get on my feet. I was shocked. I kept asking over and over again if this will come back to bite me in the ### and the guy laughed and said no everything is going to be ok. He explained that before the April payment came due to call and if no change in my finances, a new agreement will be drawn up. I paid them accordingly, called every month advising them of the payment and that my situation did not change. Ok no problem. WRONG WRONG WRONG. I called in April as advised and was told i owed them over $2800. WHAT? They included the $1400 corporate fee. I blew it and argued with them over and over and the guy got NASTY and threatened that if i did not pay this my home would be taken from me in 60 days. I cried and got angry with him. He said there is one way to do this. Sign another agreement which would double my monthly payment for the next 8 months. I REFUSED FLAT OUT.
In May 2009 A MOTION WAS FILED FOR FORECLOSURE AGAIN!
In October 2009 I had surplus in my escrow...they took it for late fees accrued while under an agreement.
Since November 09, i have submitted to the OCC, BBB, Atty General of NY, Iowa Atty General, the Federal Trade Commission, FDIC, State Banking Department. All of these were forwarded to the OCC.
Wells Fargo's first rebuttal to me did not address all my issues. But thru my letters they did make an error and deposited $766 into my outstanding account balance?!?!?! This was going back to 2001. Thru further review of my records I found that they actually took attorney fees from my payments in MARCH and OCTOBER 2001 and these motions were not filed until MAY and DEEMBER of 2001. What kind of GAME are they playing.
Thru further investigation on the internet i found multiple suits against Fargo stealing money from the debtor. Non notification of inspection fees, attorney fees, late fees while under motion and forebearance agreements are illegal. The payment submitted to this company is to satisfy the note first, the principal, the interest and the escrow. My payment should not be taken to pay attorney fees or anything else. This company repeatedly puts monies into a debtor SUSPENSION without their knowledge and a downward spiral happens to the account. Late fees are added onto the account even though payments are being made and thinking you are current, you are not.
My frustration with this company is overwhelming. The anger at what they are doing is at my highest.
Over the last week or so I have gone back through every letter, check i submitted and their account activity sheet they submitted to me thru their rebuttals .
I have found that TWO payments that cleared my bank were NEVER POSTED to my account.
I overpaid them in 1998
I overpaid them in 2002
I overpaid them in 2003
I overpaid them in 2004
According to the conditional order served to me they state attorney fees to be $425, they charged my account an additional $150
I overpaid them in 2009 because of their latest motion.
I am waiting for their latest joke of rebuttal back and am continuing to submit information as i find it to the OCC and BBB
This company OWES me more than my overpayment of monies, this company owes me years of STRESS, the years they threatened me to take my home, they have harassed me and laughed at me and treated me like i was ### of the earth.
I would never wish for anyone to go through what i have. Everyday I am afraid of receiving the mail. Will another motion be brought against me, what hell are they going to cause me today.
Anyone out there to tell me where to go next? I would appreciate any help

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mkwellshelp
7598 Bennett Ct., US
Feb 03, 2010 2:56 pm EST

left out of the game - I agree completely.
I am living through the same hell and now since my loan is investor backed - lucky me - they will grant me a forebearance option for 3 months of the same exact payment! It took them 6+ months to tell me the bullxxxx that the investor indicates I don't meet the guidelines for a modification because apparently my loan is affordable (they only look at your gross income and mortgage amount). They don't look at your expenses. My financial worksheet is off by about $200 a month, but because WF has jacked me around - all the credit card companies have now frozen my accounts and I can't continue in this vicious circle. Meanwhile, my sale date is quickly approach in about 1 1/2 months. It seems WF has no intention of modifying these loans. Any recommendations from anyone?
I'd like love to participate in this class action. By reading all of these posts, how can this pattern not be predatory?

-M

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left out of the game
Petaluma, US
Jan 17, 2010 3:17 am EST

I too have been dealing with Wells F*****G Fargo on a loan mod for the last 6 months to no avail. Both my husband and I are self employed. We have a caffe and a clothing store. Prime candidates for loan modification. Income is way down- no one is spending...Same scenerio. Lost Docs and conflicting information by incompetent customer service representatives. We have resubmitted docs at least 8 times and every time we call the mystery rep is confused and lost. A BIG waste of time every day sorting out the financial worksheet nightmare. We receive the worksheet(s) after the fact in the mail and on every occasion it is incorrectly completed by the dumb WF reps. (If the income is input wrong then obviously we dont have a chance of getting a loan mod) I think they are intentionally corrupting the process. Thereafter, we are forced to start all over again. On one occasion a day before xmas, we actually got a Pre-Qualification approval (which we denied) and they mandated 25K down but we wanted proof that if we paid that 25K they would guarantee the Modification and also guarantee it would stop the Forclosure..The rep could not provide an answer - had no clue if the down payment would stop the forclosure..what a Joke- they actually expected us to just give them $ with no guarantees and no paperwork to back their pre-qualification approval. They gave us 5 days to send the $ and then they would determine after they got the $ if they would modify the loan. We denied it at that very moment so we could investigate and get answers about the process because the rep was incompetent. The rep did however, give us the Forclosure attorney Dept phone number and the woman there said that if we did not accept the pre-quailification over the phone right then and there then its no longer available later. You start all over. So we called back after we were told that the 25K down would indeed stop the forclosure, and of course, there was no record of the pre-qualification. We have been attempting to get the pre-qualification again to no avail.

We now have a third party assisting us with conference calls in dealing with them- I was doing it myself and now we are doing the same things I did following up but with a third party representing us. We had our Forclosure postponed and now doomsday is approaching in two weeks. The problem is that we have a non-conforming loan and the combined principal balance exceeds the allowed limit for the HAMP Program and we dont fit neatly into the HAMP scenerio. We dont fit the guidelines. So how is it we were pre-qualified in the first place? Just this week, after repeated attempts to get the pre-qualification again, we now just got a letter from WF stating we dont fit the HAMP guidelines. It all comes down to how much surplus you show -its a very fine line...not too much surplus - we came up with 60 extra bucks a month after expenses for the pre-qual..And the pre-quali mod actually made our payment go up 400 a month and with a higher rate..it was no good for us. How does that help me now? I'm obviously already struggling...They said it got us out of the Interest/Only ARM into a fixed. Whatever..

I'm sick to think I'm running out of time. This has been the worst 6 months ever.. I hate Wells Fargo and I hope they rot in hell. The bail out is a joke, the run around is appalling and I dont no how those ceo's sleep at night. One rep actually said- sorry, the investor is not interested in modifying your loan... meanwhile vulcher's drive by my house salivating over the profit they will make when it does forclose and then they will undersell my house at my expense. I pray to God someone puts a stop to this ###.
Count me in on the class action lawsuit. This is so corrupt.

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Hells Fargo
, US
Jan 12, 2010 6:52 pm EST

I would like to be involved with your, getting the word out on Wells Fargo. I am right in the middle of Wells Fargo Hell. For the people still complaning about sub-prime borrowers, I was a small business owner with a 20% down/ 15 year mortgage, so it is hitting all of us now.

If I can help with anything (I already e-mailed Beck & Breitbart) or join a class action, please contact me. sawhomes1@aol.com

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Amy010993
Mukwoango, US
Jan 04, 2010 1:09 pm EST

Good job keeping records of everything. They did a similar thing to my brother...he applied for a loan modification, he is self employed and business has been WAY down this year. Wells Fargo gave him a reduced payment for 4 months while they did the review of his modification. Then they denied him and said he owed a huge amount for the pastdue including all the late fees now. They denied him because he is self-employed. His interest rate is at 9.5%! I can't believe they can't lower his rate to even 6% and allow him to keep his home, he will probably go into foreclosure shortly. They won't refinance him either because he's self employed, his credit score is in the 700's. The bank needs to get a clue instead of bailout money. They are calling him every day demanding he pay the amount they reduced him by in full. (about $5, 000)

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Wells Fargo 28% interest rate on car loan

thru a dealership my car was financed thru well fargo auto finance, was in a car accident, missed work, and got behind on payment. instead of helping me the added more interest and late charges, until i will never get the car paid for, on top of the 28% interest they are already charging me. then have callers to call and threaten me . one today said i owe 17, 000 payoff as of today, 2002 mercury i paid 15, 000 for 2 years ago. they have told me to have my car parked in driveway, they were coming to get it and there better not be any damage to it. so i did as they said . 3 days later i get another call, i told them i would have payment in dec. 18th thats when i asked for the payoff and was told 17, 000. very unprofesseniol phone collectors making threats, tried to get in touch with a bank officer but could not get hold of anyone.

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JJJ21
Lincoln, US
Mar 17, 2010 7:40 pm EDT

I take it you have bad credit!

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Wells Fargo short sale process

Here is a letter I wrote to Mr. Robert Steele, one of the board of directors of Wells Fargo, but I have not received the courtesy of a reply:

Dear Mr. Steel,

I am writing to express my concerns of the business practices within Wachovia/Wells Fargo. I currently hold a first and second mortgage with them, and am in the process of a short sale. I am extremely curious why the first mortgage negotiator did not coordinate with the second mortgage department to arrive at one approval of the short sale. This is a big problem, not only for myself and those concerned with the sale of my home, but for others as well.

We were told by the processor of the first mortgage, Jeremy Demory, that the negotiator would contact the second mortgage department and finalize the short sale. Tiffany, the negotiator, did not contact them. Now we have approval on the first mortgage, which has a signed agreement stating it must close within 30 days of the date of approval, and the second mortgage department is telling us it will be 30 to 60 days before we can expect approval. What are we supposed to do? Can't the two departments work together to come up with one approval? After all, it is within the same company. As it stands now, the second mortgage division is ordering a BPO, which the first mortgage department did two weeks ago. Can't they share information? I just don't understand this process. I requested the entire short sale package be sent over to the second mortgage department. I was informed that they could fax it to me, and I could then fax it to the second mortgage, but they could not send it over directly. Even after requesting the package, I never received it. There needs to be instructions for the processing of these types of transactions. It would benefit the seller's, realtor's, and prospective buyer's. Most of all, there needs to be cooperation within the lending institution to work together in the case of a first and second mortgage within the same company.

In the meantime, the buyer is going to be out of a place to live at the end of November. They gave their notice to the apartment complex where they live, because Jeremy told us "if there is an amount on the approval letter for the second mortgage, then that means the negotiator negotiated it with the second mortgage department". I have this voice mail on my cell phone. They were preparing for closing. The contract states they have fifteen days from the date of seller's lender approval to close. They are on constant 'ready to move' notice. I feel bad for the buyers. They got married at the beginning of September, and hoped to have a place they could call home. They love this house, and want to see this transaction through, but because of the delays, the new wife has had to move into the new husbands apartment, their dogs are in a kennel, and now they may both be without a place to call home. That's not a good way to start a marriage now is it?

What are we supposed to do about our closing? The buyer's are frustrated, and rightfully so. This is our fourth contract on this property, and has been going since July 7th. This process does not have to be so difficult.

By the way, I tried to do the right thing when I realized I could not make my mortgage payments. I wrote a letter, beginning in January, and subsequent letters before each payment was late, explaining my situation for non-payment. I asked on three separate occasions to get information on alternatives. I have never been in this position before, and I didn't know how short sales, loan modifications, deed in lieu of foreclosures, or things of this nature worked. It would be nice if there were instructions for these types of programs. I received a couple of pamphlets after my third request, but there were no real guidelines as to how the mechanics of the process worked.

I was placed in a loan modification program in April of this year, but learned from one of the pamphlets I finally received that I did not qualify for this program, because I have not lived in the property since August, 2008. I moved to Florida when the house was still on the market. However, Wachovia would not release me from this program on my request. They told me they had to 'see it through'. Why? I didn't qualify for it. Why leave me in it? I finally got out of that program early July. I have been in the 'short sale process' since July. I felt like the file was sitting on hold until the transition from Wachovia to Wells Fargo took place at the end of September. My guess is that the department that handled those transactions was phased out, so there was no one to actively work the files until the transition was complete. That is the way it appeared anyway. When Wells Fargo took over, most of the documents were lost in the transition. We had to resubmit the documents. That was ridiculous! It takes time from everyone involved to jump through all the hoops over and over again.

This has been a living nightmare, and my realtor and I have spent a lot of time and effort trying to see this contract through to the end. I don't think the people at Wachovia/Wells Fargo care about how their inefficiencies affect other people. I am tired and worn out trying to see this through to the end. If the buyer backs out, the house is yours. I have nothing to gain or lose at this point. There is no cooperation from the people on the lending end. I have tried to keep in constant communication, but it is difficult when you talk to people who give you a different story each time you call in.

If you can assist in any way, I would truly appreciate the help. If not, I would hope that you can institute some direction and coordination within the organization to avoid ruining the hopes and dreams of future buyers. Without buyer's, your toxic asset inventory will continue to build.

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CesarLopez
Chicago, US
Feb 09, 2010 3:32 pm EST

Cesar Lopez
Loan Number: ********32
Chicago IL 60651

February 9, 2010
Wachovia Mortgage
Att: Mark C. Oman
420 Montgomery Street
San Francisco, California 94104

CC: Mark C. Oman – Fax [protected]
LMO - Fax: [protected]
Customer Support Department - Fax [protected]
Loss Mitigation Mortgage Assistance Plan - Fax [protected]

Dear Mark C. Oman:

I have been doing business with your institution for the last 4 years. During this time, I have shown to be a reliable customer and I have paid my bills promptly.

Four (4) months ago I was in need of help so, I asked for it. I had gotten sick, my wife lost her job, plus some of my clients have closed their doors. After reviewing these issues, I hoped to get some type of better financing to lower my monthly mortgage payment.

In November 2nd 2009 I called and talked to Gabriel Puente who indicated to me that I had to wait 30 days to be past due before Wachovia could do something for me. After this time, I was required to ask for the “Mortgage Assistance Program” as the “Home Modification Program” did not apply to my case. After talking to this department - LMO I was asked to send all my documentation – taxes, bank statements… etc. I did this.

December 16th 2009, I called back and as it turned out, my application/request had “timed out?” and I was told to resubmit all documentation with updated bank statements again –so, I did. I was told that after my modification I was required to restart payments January 1st – I was ready to restart these payments!

All alone, I had also specifically asked if this was going to have any negative impact on my credit report. I am Self-Employed and negative reports against my credit are very damaging so I wanted to make sure this was not the case. I was told/assured that nothing was being reported as I was going thru this process. I was also told I did not have to make payments until the new figures were calculated.

Jan 8th 2010: I called again and I was told that due to your overload it was taken longer but you have all my documentation and it was on track.
Jan 12th 2010: I called again and I was given new payment figures for monthly amounts starting March 1st. Once again I was told to resubmit all my documentation. Again -I did and even more, I FedEx a full package with updated information.

At the end of this week I received a call … I was told that I was not approved for the Loan Modification and that a letter indicating the reason will follow.

Wachovia has my vote of “No Confidence” now. I have since this time, brought my account up to date, to avoid any bad credit report entries.
Your follow up letter indicated my Loan Modification was denied due to information in my credit report.

I have asked for a copy of my Credit Report and found: the only bad entries here are reported by Wachovia.

This is very frustrating! I have asked for help and instead I find myself in a worst place.
I would like you to take back your negative reports from all credit report Bureaus and restore my good credit. I was at all times ready to make a payment but I was told otherwise.

I still have no reason for Wachovia to have denied me some type of help. At this point all I ask is to take back your negative reports. I want to say more but instead I just hold my peace.

Sincerely,

Cesar Lopez
773 908-****

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Wells Fargo harassing phone calls

Wells Fargo is absolutely the worst run company with regard to customer service and follow up. We were told we could get a 2 month extension on paying our auto loan so we applied. The the fun started. After about three months of harassing phone calls and one "no-customer service" person after another telling us we were behind, we had been approved, we hadn't been approved, or not knowing at all what the situation was, we gave up. Since then we've been trying to play catch up but that doesn't stop the harassing phone calls. All hours of the day and night, 4, 6, 8 or more times a day. Some of the Wells Fargo people are down right insulting while others come off threatening. Some play the game of acting concerned and sympathetic and then pounce on you once they realize you're not going to give them any money over the phone.

Moral: If you're thinking about buying a car, home or anything that requires a loan, RUN don't just walk away from a Wells Fargo Loan. Perhaps if more people avoid this incredible badly run company, they will change their ways or maybe even sometime down the road, cease to exist. Remember, do NOT use Wells Fargo - you have been warned.

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Simmy Keen
Alexandria, US
Mar 07, 2011 8:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo harrasses me and my boy friend...with computer calls home than work than cell all day long...they make me sick! They are rude and even though i paid on friday they computer called me all day sat...when I talked to real person..i told them i paid, , , STOP harassing me! She asked "why were you late MS?" I said"STOP Harassing me! I am reporting you"! Hate them!

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Wells Fargo not fullfilling obligation

In early Oct 09, we applied to Wells Fargo who currently holds our mortage to refinance our home. We wanted to consolidate our present mortage along with a 2nd loan first being 179, 000 2nd being 38, 000 . The first mistake the loan officer Scott Murray made was his addition he came up with 240, 000 We came up with 217, 00 adding closing costs to 222, 000. We gave Scott all required paper work he requested, our credit scores came in at 800+ he then requested a check for the home appraisal for 375.00 which we provided . The appraiser Gregg Brooks made numerous inconsistancies while completing the appraisal such as listing one and one half baths, we have two full baths, it was pointed out to him how last year we had a new $10, 000 oil filed boiler installed he listed our heating system as "bottled gas" he called me afterwards to ask if we had central a/c, I told him no we did not, he then listed on the appraisal that we had it. Many, many, more descrepiancies were also noted on Gregg's report. We felt that the value he came up with was not constistant to the home we have. After telling Scott our concerns he told us to dispute it, which we did in a e-mail to Scott which he never acknowledged, the "corrected" version was finaly amended, however, still more incorrect facts were noted, although he did acknowledge that updates were made to out home that were "above average" but refused to change the appraised value of the home. Paper work we recieved from the underwriters stated that they were going to pay off the present mortgage as well as a loan for 11.000 which is a car loan not the loan of 38, 000 which we had requested to be paid. In a letter we received from the underwriter it stated if we dissagreed with our appraisal they would request a 2nd one no such thing ever was scheduled. I repeatedly called to see if we were still closing on Nov24th, Scott told me the loan would not go through but he would "work" on it today is Dec 7th, we still have not heard from him or any one else at Wells Fargo.

We have also voiced our concerns and frustration to Matt Frye of your President's Executive Dispute Office on November 30th which he appeared to be sympathic to our frustration and explained that he would research our application and get back to us within a couple of days. Again, due to the poor customer service and lack of follow through we had to make a follow up call to Mr. Frye to find the status of his research when it appeared that our conversation on November 30th fell upon deaf ears as he didn't remember the call.

In conclusion: We would like to be refunded the $375.00 so we can pursue our mortage needs with another lender. It's a shame that with the bad reputations that mortgage companies have that the people they have working for them can-not be trusted to be on top of their game and provide good customer service and follow through.

We would appreciate a response prior to December 14th.

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M. Vogel
Greensburg, US
Sep 11, 2010 10:55 pm EDT

I think I have had a similar experience to yours and I believe it is the same person handling things. At this point I am asking for my appraisal money back also. It is a long story, but I got the distinct impression they had no intention of refinancing our home because it would not have benefited them. They sent out a kid named Shawn to apprase our home and he appraised it at 45, 000 less then it had appraised for less than two years before and that apprasial was done by Wachovia who was bought out by Wells Fargo. This appraisal was so low I laughed when he told me. The first apprasial was done before we had our entire kitchen redone. The new appraisal was 45, 000 less after we build a new 35, 000 kitchen and the depreciation rate in our area was 1.4% for homes. Obviously, the apprasial is lowballed to favor Wells Fargo not making the loan, but they do get their money to the tune of 385.00 for the apprasial. This is all nonsense. We have never been late on their payments and our credit score is in the 700 range. The new mortgage was to be in my husband's name and they still insisted on including as part of his debt an individual account in my name only. It was listed on his credit report only because I allowed him access by providing him with a credit card. At this point I consider Wells Fargo to be crooks and I regret that they hold our current mortgage. I am now pursuing getting my money back. I have been offered the "dispute" process and I am suppose to receive paperwork, but as your experience shows, they have no intention of following through and you know that any new appraisal will still be lowballed.

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Wells Fargo discrimination and negligence

My room mate and I are in our early 60's. We are both service connected disabled Veterans and have a combined income of nearly $300, 000/yr. We own 107 acres of land with water south of Pueblo, CO. We applied for a construction to permanent loan about14 months ago with Wells Fargo Bank in Pueblo. After 3 surveys and over 15 credit checks by Wells Fargo, we still do not have the loan. We were very close to closing our loan in January, 2009. The Construction Loan Manager told our builder to begin building. $70, 000 and 3 months later, the loan did not go to closing. Wells Fargo agents gave us multiple excuses why the loan did not close, but the real reason was negligence on part of the Mortgage agent, who was having personal problems and was taking files home to work on. He lost parts of our file mutiple times and never finished it so that it could go to the underwriters. The Bank managers were unaware of the negligence of this Mortgage agent until we began to complain. The Branch Manager told us we would have closed in January if the agent had done his job. Instead of firing him, Wells Fargo transferred him to a branch in another city. After January, we began to run into changing banking lasws due to the Recession. Each time Wells Fargo agents told us to do something to qualify for the loan, we did, which included the pay off of all of our debt except for auto loans, etc. In addition to the $70, 000 we paid on the foundation and basement because Wells Fargo told our builder to build, we paid from our reserves, nearly another $60, 000 to pay off our debts; although our debt to income ratios were well within the limits at the time. Our file has passed through the hands of the first negligent agent, the Branch Manager, and now a third new agent. We have just been told that we must now move off our land until the house is built. We were told that this was not a Wells Fargo rule. However, when checking with Fannie Mae and Freddie Mac representatives, this is not a Federal rule. When I challenged the "rule" and involved my Senator, Wells Fargo responded by upping my down payment to 30% and I must now have an additional 10% in reserves. This is plain retalliation by the bank. We were told by the Branch Manager that there may be concern that we might "walk away" from the project or not live to pay off the loan. This is clear negligence and age discrimination by Wells Fargo Bank.

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Wells Fargo interest money

I had a substancial amount of money in my bank account but the interest return was very poor. I had asked on numerous occasions why it is so low and to make sure I am in the highest interest rate catagory.They assured me my money was receiving the highest interest rate.After a lenthly time period a different bank representative said I was in the wrong account based on my balance and she would correct the account.The bank admitted they made a mistake and that I would be reimbursed the few thousand dollars in interest.As time went on I kept waiting but there was no reimbursement. The girl at the bank off the record told me the district manager told the branch manager to just ignore me that I would not sue and they could save the money due me. They came back to me and said "sorry". I complained to the comptroller and others and had some documents but they said they could not help me. The girl at the bank showed me that all the correspondence at the bank was erased from their computers.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

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1800 869 3557 +1 (800) 378-0575 More phone numbers

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