I bought webwatcher one year ago. It did not work with MSN 2011, so I had to downgrade MSN to use it. It worked to some extend, but it only recorded fragments of MSN conversations.
Now, after one year my license suddenly expired. I asked them why, because they sold me a lifetime basic license when I bought it. No answer, other than that they confirm that my license has expired. They changed the license policy from lifetime to one year after I bought the product. You can still find the old license policy on some sites when you google for "webwatcher license" .
e.g. Q. Are there yearly renewal fees? A. No. Once you purchase WebWatcher it's yours for life.
I call this a scam. They cannot change the license terms after they sold the product. They can for new customers, but then they need to make a clear statement that the product is sold with a one year license. When you buy webwatcher from their website, there is no license information whatsoever that states that the $97 is only good for one year.
I would not recommend this product to anyone. I agree that their strategy is to lure people in and then charge them with unexpected charges to keep it working.