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1.9 106 Reviews

Web.com Group Complaints Summary

23 Resolved
83 Unresolved
Our verdict: When using services from Web.com Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Web.com Group reviews & complaints 106

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4:19 pm EDT
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Web.com Group horrible service

Web.com is horrible. First they tell me that they are going to optimize a site for me that I built. They then tell me that it isnt good enough to optimize so they have to build me one. They build me one that I did not like and never called me back on my service calls. They then proceeded to continue to charge me for my site that I built and the one that they had built. I let it go for a couple of months to see if they could actually optimize it. Theirs was a .net and mine was a .com. My site that I built showed above theirs that they were charging $80 per month to optimize after 4 months. My site had only been on the web for 6 months. Doesnt seem like they do anything for that money. Thats not the worst of it. I called to cancel the stuff and they kept telling me that everything would go down if I did. I cancelled anyway, nothing went down and they charged my accounts once again for each of the sites that they were supposed to be doing something with but werent. The worst part, when I tried to cancel I found out that they were charging me to optimize a domain that I didnt even own... wow. Worst company I have ever dealt with

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sheriselitz50
Nampa, US
Jun 10, 2015 3:43 pm EDT

Well luck 4 me they let me cancel the website and gave me my money back.

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11:04 pm EDT
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Web.com Group charged for no service

It just came to my attention that our business account was being debited each month by
Web.Com so I assumed it was for our current website. I called them to get more info and they could find no record of our company, phone number, etc. I called again waited 30 minutes for customer service and
spoke to another agent who could find nothing for our company. So what were they charging us for?
It seems eleven years ago someone at our business signed up for website help. It is a none existent site with
an old address, phone number, no products, prices and a web address I've never heard of before. The only reason I got this much info is because I asked for a copy of the contract, a history of the service they had provided our company with and a phone # for their legal dept. I asked for my money back. Today I
received a four sentence letter denying my request and stating that they had performed the services requested. We have had no service of any kind from Web.com. 'Web.Scam'

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Web.com Customer Satisfaction
Jacksonville, US
May 26, 2011 6:07 pm EDT

Web.com is publicly-traded and provides service to over a million small businesses nationwide. When customers purchase from us we are clear about the terms and conditions, and outline our billing policies. Every transaction is quality checked and verified. Our customers receive regular communications through both physical mail and email, and our company name is conspicuously displayed on our customer’s billing statements.
We would very much like to resolve these concerns, but unfortunately do not have enough information to identify the account holder. We would like to review the situation and provide specifics if the individual wants to contact us directly at [protected].

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3:39 pm EDT

Web.com Group they are still charging my capitalone business card

Web.com guaranteed a 30 trial with no questions asked on cancellation and a guarantee of "100 new customers every month".by linking us to every google search for similar businesses in our surrounding area. After seeing the $300.00 website was the same one you can get from yahoo for $17.00 a month, I canceled on their survey that they send to your email. That way they control any record of dissatisfaction. They called me two weeks later to get me to change my mind and then submitted a new "updated" contract. They are still charging my capitalone business card. Even with them keeping the website in question up we've only had one person, a regular customer mention finding us on the internet.

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RhondaPasibe
Dothan, US
Sep 08, 2011 4:33 pm EDT

Agree with original poster--and absolutely believe this company ripped me off--would NEVER recommend anyone use Web.com and heaven forbid, don't let them get your credit card info--they will charge, charge, charge--even against your permission!

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RhondaPasibe
Dothan, US
Sep 08, 2011 4:29 pm EDT

Opened a website with Web.com, they called to welcome me several days later...I spoke with represenative and let him know I'd like to cancel the account...I thought the account was closed--however I just found that they have charged my card for an entire YEAR'S worth of service--though the account was suppose to be closed --I've now removed my card from their site--however they charged a years worth of unauthorized charges and refuse to even review--I was told they do not give refunds...I never even used their services and notified them I wanted to cancel account--there is no way to cancel on their website...you must call in and that's what I did but they did not cancel. This company is a complete con, rip off!

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Web.com Customer Satisfaction
Jacksonville, US
Apr 19, 2011 7:45 pm EDT

The majority of Web.com websites that are sold with a 30 day free trial period also include ongoing website modifications for customers to ensure that they're happy with their website. Our websites in no manner resemble a typical do-it-yourself website, and offer many more features including professional copywriting, a toll-free tracking number, and easy integration with Facebook, Google Analytics, and others. We also don't operate under any long-term contracts for the majority of our website products. Although there is not enough information in the aforementioned complaint to identify and follow-up with our customer, we would encourage Olbren to do so by calling Customer Support at [protected], as it certainly seems as though all of the marketing and site optimization that come with our packages was never afforded time to work, much less even get started.

Respectfully, Web.com Customer Satisfaction Team

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7:59 pm EST
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Web.com Group constant server problems

We have been with web.com for about 6 years. When we first started using them the were excellent, but since then they have gotten worse and worse and worse. Tech support is condescending and grouchy and many times cannot solve problems. When we first started using them they were outsourcing the online store to Prostores, but recently they have built their own online store, and it has been riddled with problems, from day one. For one, they will do server maintenance during the middle of the day, which means all the traffic will bottleneck into one server, making the purchasing process extremely slow, so slow that we take a noticeable hit in sales. Other times the servers won't even function, making the online check out process impossible.
Another problem we recently had was with the automatic shipping calculations in the online store. When they built the new store they linked the shipping calculator directly to USPS. Suddenly, at the first of the year all the shipping charges for our international orders suddenly defaulted to $3.00. The reason? USPS made API changes which web.com never implemented. The result? We lost $6-$10 on every international order, and we get a lot of international orders. It took at least 3 emails and about 5 phone calls to no nothing, smart alec tech support and about a month's time to get this straightened out.
We are currently getting quotes for building a site from scratch, which may cost close to $4, 000, but considering the drop in sales and and frustration that Web.com causes us it may be worth it.

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8:32 pm EST
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Web.com Group fraud

To whom it may concern,

My name is Alicia Kalil, daughter of Bill Kalil who was owner of Bill Kalil & Daughters Auto. We recently became aware that you have been acting as a third party to our company, debiting $139 a month.

You have and had no authorization to do so. Reason's being;

In November 2008, you have transcripts of Alicia Kalil, who has no authorization for payment on the business account due to the business being a sole proprietorship under Bill Kalil, stating she called in to cancel. You then provided a free 30day trial membership, which neither Bill nor Alicia was aware of.

Then in December 2008, you have another transcript of Alicia Kalil calling in to once again cancel, you then again provided a 30day trial membership. Which neither Alicia nor Bill was aware of.

For the past three years, you debited the Bill Kalil & Daughters account for $139 per month, under Discover Networks name. Because of this, the owner Bill Kalil and associates were never aware of your company involvement in the checking account. Assuming it was a monthly statement from Discover.

There was never a written or verbal agreement between you and the correct authorized holder of the account.

Alicia called in January 5th, immediately after being aware of your conduct in the checking account to question who you were. She then spoke to representative Andrea, and stated;
"I was never aware of your company, nor did we ever have a need for your services. I am the BDC manager, extremely capable of doing key word optimization on my own, and use GoDaddy as our host for the domain and url. Therefore there was never a need or want for your services" Alicia then asked if there were any transcripts on file between Alicia or Bill and Web.com. Andrea then explained, "In November 2008, Alicia called to cancel services, we then provided a 30day free trial membership, she then called again in December 2008 to cancel, and once again we provided a free 30day trial membership".
Alicia the told Andrea that she had just confirmed that if at all we were aware of Web.com, we tried canceling, and after calling consecutively, would never just accept your services miraculously. Alicia then asked if there were any proof of utilizing Web.coms services, Andrea stated that No, we had never logged on to the available back end site to use Web.com services.

At this point Alicia felt that it was a logical conversation, in which Web.com has proof that Alicia's claims were right.

However, Andrea went ahead to state that their conversation was done and there was nothing she could do about it. Alicia asked to speak with a manager or supervisor, Andrea refused due to the Bill Kalil & Daughters account being closed!
Alicia then asked for reference # for this call. Andrea said that there wasn’t one to give!
Alicia asked for Andrea's full name to have some type of documentation and evidence of the call. Andrea wouldn't give it to her!

Andrea then went ahead stating they used Discover Networks at their billing department and to see if there was something Discovery could do.

Alicia then went ahead and contacted Maria from Discover Networks. Told Maria of the situation and Maria then told Alicia she'd see if she could get a Supervisor on the line from Web.com and they could do a three way call trying to resolve this issue.

When Maria had come back on the line to state she had Marianna on from Web.com, Alicia was under the impression she was now speaking with a supervisor from Web.com and therefore there might be some resolution to the problem.

Alicia went ahead explaining the entire situation once again to Marianna and Maria. Marianna apologized for the problems and said the only thing she could do was pass it off to the billing department and would make sure herself and supervisor would get on this and try to expedite it. Marianna suggested to Alicia to call the next day to see where the status of the claim was.

Alicia, a realist, gave Web.com and extra day to tend to the mess.

Alicia called January 7th @ 2pm to inquire about the claim. She then spoke with Taniesha, another representative; Taniesha explained that the claim was denied due to Alicia accepting the 30day trial membership.

Alicia once again, explained in laymen’s terms, what happened and how it’s possible that their billing department couldn’t understand how this was an unauthorized fraudulent act.

Taniesha explained there was nothing she could do; once again Alicia wasn't allowed to speak to a manager/supervisor/someone that had authority to talk about this further, because the account was closed out. Alicia asked that therefore her only options were to process this through their claims department via email, contact discover networks once again, inform the BBB, and contact her lawyer. Taniesha confirmed, and said yes.

So, let break down the fraudulent activity that transpired;

Web.com had only spoken with Alicia - Alicia is not a signer on the checking account that Web.com debited from, therefore holds no authorization to okay any payments

There was no verbal or written agreement for a contract between Web.com & Bill Kalil & Daughters Auto Wholesale. Federal NACHA Operating rules state;
Authorization
The NACHA Operating Rules impose on the ODFI, as the gatekeeper to the ACH
Network, the obligation to ensure that the ODFI’s Originators have obtained proper
authorization for all entries originated. The ODFI warrants that these debits have been
properly authorized, and where the authorization requirements have not been met, the ODFI bears the liability for any breach of this warranty. To minimize its potential for
liability and loss, the ODFI should review its internal procedures to ensure that it has
employed adequate procedures to know its customers, and that those customers are
engaging in responsible business practices.
With respect to debit entries to business accounts, the NACHA Operating Rules require
that these entries must be authorized by the Receiver, and that there must be an
agreement between the Originator and the Receiver that binds the Receiver to the NACHA Operating Rules. Although the Rules do not define specific language that must
be included within an authorization/agreement for business transactions, a valid
agreement must be in place.
None of the above was complied with.
The only transcripts between Web.com and Alicia Kalil, were that of Alicia trying to cancel the services. Clearly stating she didn't want any part of it. Nothing of which showed any interest of conducting business with Web.com
Since Bill Kalil & Daughters Auto Wholesale opened, they used GoDaddy as their url host and domain. Showing NO need for Web.com
There was no activity on the back end of the Web.com site, clearly showing the services provided weren't used or utilized.
And once again, Alicia Kalil has NO AUTHORITY to authorize ANY payments out of BILL KALILS checking account.
Web.com refused the claim, and I'm hoping after all this has been CLEARLY spelt out, they will reconsider.
There has been over $5, 000 fraudulently taken from Bill Kalils account with no authorization from Bill Kalil.
I would like all debits to be credited, and however long it takes, whatever other payments are accrued because of Web.com negligence, will be added on a daily basis with a certified invoice explaining all payments. Hopefully this will be resolved before Bill Kalil needs to bring in his lawyer.
In the meantime, this will be forwarded to;
BBB
Attorney General
Discover Networks
Federal Trade Commission
Thank you,
Alicia Kalil

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oobigoo
, SA
Jul 20, 2014 12:01 pm EDT
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I have ordered web hosting for one year from web.com and the amount detected from my visa card was higher that i have agreed, also am not able to use the services until now since long time. i do not recommend you to deal with this thrift company

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Machineco
Montreal, CA
Mar 26, 2014 8:16 pm EDT

Wonderful explanation Alicia. Though us readers might be confused by this unexplained line:
"The NACHA Operating Rules impose on the ODFI, as the gatekeeper to the ACH
Network, the obligation to ensure that the ODFI’s Originators " which will be Greek to
99% of readers, me included.
However web.com charged you for services never rendered, period- BUT- refused
to admit fault or compensate. Though warned and notified repeatedly, they deliberately
avoided responsibility, preferring to enrich themselves fraudulently AND keep the proceeds
making almost no attempt to verify what you said.

We had the same problem with their subsidiary "Register.com" - they acted avariciously
and fraudulently. They already had to settle at least one class action in 2003.
It's time for another.
They ripped off one of our domain names (it had about 40 web-pages linked, our main business).
This was while in the "hold" period for renewal. We were in negotiations with our regular original registrar.
BUT then they advertised our competitors local links under OUR domain name on their page,
never authorized NOR with giving notice to us at all. This of course cost us customers and contacts
AND enriched our competitors at our expense.

Luckily the proof we had owned that domain all along AND the threat of a potential huge advertising REALLY
big invoice (in the $ thousands/month) for our adversing of that website, made them quit. They took the page
down the next day afte seeing my photo of our domain featured on one of our billboards
beside the busiest mid-city elevated highway.
.

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1:00 pm EDT
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Web.com Group unauthorized withdrawal of funds

This company drafted money from my account to renew the domain name even though my hosting was turned off over a year ago. They took five years for a domain I don't have anymore. They said they signed me up for five years. I never authorized that. They sent an email saying they are taking another 5 years again and said "no further action required" there was no option to respond to that email. When I spoke to the supervisor, I asked if they had options such as 1 year, 2-year, etc. They insisted that I signed for 5 years in 2005. BE WARE! This is a predatory company.

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Rippedoffrosey
, US
Mar 06, 2015 11:12 am EST

This company continues to withdraw money from my account even though I cancelled a year ago. The money was coming off of a debit card, so I cancelled the card. Eventually they managed to start taking money off of my new card, so I canceled that card. They then started pulling money from THAT new card. I have done this about four times. Now I am in the process of canceling my bank account and changing banks all because of this predatory company.

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1:03 pm EDT
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Web.com Group does not seem reputable

I was just contacted by web.com. I have a storesonline website that has done zero in the entire year i have it. Because of this, i did a website submission and got contacted by web.com afterwards. The rep gave me a number [protected] stating that this was the only number i would ever have to dial. Well, after he put me on recording and stated all of the items spoken about, he then asked for my credit card or bank info. . . Red flag. . . I told him i wasnt giving him that info. That i was going to check them out first on sites just like this, google the name and see what came up, etc. He got a little more reserved and said that he could give me a link to their better business bureau rating. Not good enough. I told him i would call him back at the 800 number he gave me to join up if i had good results. . . Now all of a sudden, that is not the only number. He gave me a [protected] number. When i did a reverse search on it. . . There was no info. Hmmmm seems to me that if this was a reputable company that there should be a listing for it. I then dialed the number given to me by the rep and it had his name on it. . . Not a company name. I then dialed their 800 number and asked a simple question. I said "is this the number i would dial to cancel my website?" the woman said "i need your phone number to check that. " so i said i was told that this was the number to call. . . The only number. . Is that correct?" and she said it depended on who my agent was. . . Not what he told me when we spoke. He said there was only one number to call. So i repeated the question. Again she asked for my phone number. I said to her "i am asking you a simple question. Is this the number to call to cancel the website. " under protest, she simply said "yes". I then hung up. To me, this is no way to run a business. If i am wrong. . . I appologize, but i found them to be evasive when it came to "putting it out there" linda r.

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captainbeats
Allen, US
Oct 26, 2011 9:24 pm EDT

I was contacted by the same company and i came to google to see if they are legit. Seems to me like they get to many complaints i will stay away from them.

http://www.captainbeats.com buy beats

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6:33 pm EST
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Web.com Group drafted money out without permission

I wish times were simpler, were i could just travel down to Florida where this company is based and invite a few of their people outside to show them what i think about them and their company. They drafted Money from my Account without my permission or awareness. I warn to be careful doing business with a company that will steal from their customers. All i wanted was to purchase a URL, and in return i got right at $100 taken from me for hosting that i never used, nor wanted. I hope you will take this to heart before choosing to do business with them, or giving them your financial information.

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RhondaPasibe
Dothan, US
Sep 08, 2011 4:34 pm EDT

The took money from my account after I made contact with their represenative cancelling the account---that should be "stealing" because that is what they did--how they get away with it is beyond me. They are crooks!

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1:22 pm EST
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Web.com Group beware

BBB rating must be bogus, unless it stands Buyer Better Beware! Web.com acquired my site when they acquired Domain Direct earlier this year. After many years of excellent presence on the web - converting to Web.com has screwed up everything. First the conversion to their server took dozens of hours to re-edit all my pages (still not right due to a glitch in their site editor). Then the conflicting price quotes as very young-sounding staff tried to get my credit card (said they would not accept check or money order). Latest is that they billed for their service (which was more than Domain Direct charged) but did not include annual domain registration. Never billed me for it or let me know it would expire - so my domain expired! Not only did clients get concerned that my site was dead, but somehow, after renewing my domain with web.com, I no longer show up on keyword searches where I used to show up in top 1-3 for words/phrases related to my business (sometimes out of 16 million).

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Web.com Group bbb?

I'm glad i found this website before accepting the free 30 trial offer. Web.com is an accredited business with the bbb and they have a b+ rating. If everyone here would submit their complaints on the bbb site also, it would help ppl like me who check that site for information on businesses. I'm sure the bbb wants to give businesses the highest rating possible because there is a fee to be accredited with the bbb. They are motivated to help resolve issues with the company.

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GM Roper
McAllen, US
May 11, 2011 9:05 pm EDT
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You have saved me a bundle and much time. Thanks

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L.RICHTER
Cresco, US
Jun 25, 2010 1:10 pm EDT
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I, too did a check at this site. I know the BBB rates business "mercifully" because they are getting paid to do so. This is my kind of forum...where you hear from those who have dealt with the companies in question.
You know the old saying...go with your gut...If it sounds fishy...GET THE TARTAR SAUCE! :/
The terrible thing about unreputable businesses is that they prey on those who have probably already hit bottom to begin with. Website hosting. I have had a STORESONLINE website for over a year and NOT ONE SALE. I even went thru some "other" additional help and nothing.
Like alot of people joining places like storesonline and signing up for additional help in GETTING SEEN...I, too am disabled. If any of these companies are reputable, I take back what I am going to say. But to those who take the last dollar out of the pocket of those who are already down and out...shame on them. I take some peace in believing that there is a special place for them in the next life...one where THEY are the little fish, not the other way around. Eventually, we all reap what we sew.

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Web.com Group bad support, bad functionality

When I first started hosting with them 7 years ago, their product and support was okay - then interland.com. But the product has gotten worse and worse over the years. The "features" rarely work without use spending hours on the phone with brainless tech support people. Webtrends never runs when it is supposed to. Constant Contact has been out for 5 days now. They routinely close a ticket when the problem is not resolved. I hate web.com and hope to move off them to anyone else.

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Web.com Group inaccesibilty to site

First I was a Burlee customer and was very happy. Then Burlee was bought by Interland. A little less service, but not bad. Then Interland got bought out by web.com and nothing has gone right since. They changed access names, they changed the system so that I had to get the new password from them, and then it didn't work. As a web designer, I signed up some of my clients. They got "Access Forbidden" messages. In order to get to my client's site I had to download 3 additional programs and I still can't get to the site. For my money, this is a company saying "We don't want your business." And they will certainly get their way.

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broken12
Nashville, US
Dec 11, 2010 3:49 am EST

On june 2017 I leases a site and a store they said I have to have both.
The site is for information about the store and it's products
The store is where your products are sold
Becouse they are two different entites there needs to be a link
For six mos I was not getting traffic from the site to the store
And found that there were no links so I reqested the links and now they
Don't work so I created a page on the site that customers can click
On links that do work. Beware!

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Avion Technologies
Houston, US
Feb 25, 2013 1:08 am EST
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Our small business has had a website at the same host for 13 years. First with websource media which had incredibly good
Customer service. Sometime around 2017 or 2017 web.com purchased them and since then, the customer service has been
Horrible. Several times web.com has forgotten to auto bill our bank account, only to disconnect us for non - payment, then re - instate us once the error is corrected. This time, we have records indicating our account is current, but due to a mistake in their billing department, our account is flagged as "uncollected billing" and we have had our website and email shut down. This occurred last week, but since we were receiving email, we didn't notice. Finally on friday, 2 - 22 - 13 our email stopped working. We called web.com and the billing department admitted they were in error and re - instated our account, or so we thought. We called tech support to find out why our email was still not working and found we were still "flagged " as uncollected billing. At this point we called the billing department back to find out they were closed for the weekend. Nice job, web.com. Our business runs on email and we have customers who expect 24 / 7 support by email. We are out of commission until monday, assuming we can get this resolved.
Web.com can't even verify that we are one of their customers half the time. They always tell us to contact their partner register.com because they can't find our account. We then are transferred by someone at register.com back to web.com with an account number that identifies us as a web.com customer. Unbelievable! Do not use web.com.

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briankilduff
Reseda, US
Sep 29, 2012 10:03 am EDT

Web.com does not do a free web site for you as advertised. I takes a week for any update and they always get it wrong. You end up using they're website builder which doesn't agree with what the published site will look like at all. Had a 30 day trial, buy they charged my card anyway.

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RCHeliBay.com
San Antonio, US
Nov 24, 2012 3:34 pm EST

Same here, i've been waiting a week for any submissions to go through and they charged me $150 immediately after saying they wouldn't (but blaming the bank). They haven't had my merchant account set-up for me to make any sales and i spent 2 days entering all the items and still can't do a thing. Not very happy right now, I missed Black Friday and Small Business Saturday.

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webscrewed
Dillon, US
Aug 22, 2012 8:39 am EDT
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I have been workinng with Web.com for 2 months and I am worse off then ever. Ever time I try to get the service that was promissed they say I have to get my service upgared. Presently my web site can not be found on internet and I have lost my E-mail. 2 monthes ago I had E-mail and a website that could be found with Godaddy, but was unhappy with server issues no I am srewed.

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Web.com Group impossible to cancel

Web.com makes it virtually impossible to cancel your account.
It took me a year of no activity on my account and a year of automatically billing my credit card.
The only way to cancel is by phone; I finally reached an agent after 14-1/2 minutes of holding. The recording never even confirmed I was holding for web.com. I submitted emails to web.com saying I wanted to cancel but with no response. I had to endure the long hold to finally get it done. Not surprisingly, when I called web.com right back for something other than cancellation, I reached a live agent in under 30 seconds.

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blingsupreme
Valrico, US
Jan 28, 2010 10:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem. I am on disability and told them up front that I could not afford the site, but they said try it and if it doesn't work I can cancel. They did a nice site, but I had almost no traffic. I sent an email to cancel, and got a notice I had to call to cancel. Called and talked to rep. She said I could try 1 more month free and to call Jan. 23 to cancel if I still wanted to cancel. I called on 23rd and got recording they would call me back. After waiting for hours I sent an email with the cancel info. I found out they don't work on Sat. On 24th, the bank account was debited. It has caused me $280 in overdrafts. Don't know how I will pay my bills. I will get more overdrafts since I can't pay them all and they will bounce. Monday morning 26th, I called and talked to rep. She said she could not do anything since the charge was still pending. She said call back when it is put through. Called back today and talked to a guy who was sympathetic and put in a request to the complaint department to get them to cancel it and refund my money. Tonight I got an email saying they would not refund my money and that I had authorized the draft. I did not. NO ONE SHOULD EVER USE THEM. I regret the day I was so stupid to try it and then got talked into 1 more free month. Never again.!Q!

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J
9:32 pm EST

Web.com Group worst service ever

This place is a complete joke. They switched one of my client's sites to a different server which caused it to go down and then they wouldn't fix the problem because I couldn't recall the "secret word" I setup on the account 7 years prior. I asked them why I needed a secret word to fix something they screwed up and they said that was just their policy.

I tried calling support 3 times and each time I waited for over 20 minutes before getting sent to a dead line. I tried using their online support ticket system while I was waiting on the phone and after 5 screens of collecting information, it threw up an ASP error and didn't submit the ticket. So frustrating.

I called a different department (not technical support) and finally got someone and as soon as I told him about my problem he said he would transfer me. I asked him to stay on the line until I was connected and he said he couldn't. Guess what, he transferred me directly to a dead line!

So utterly frustrating. My client's site is still down. DO NOT HOST WITH THESE IDIOTS!

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11:55 am EDT
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Web.com Group internet scam

I received an email from WEB.COM announcing a raise in monthly subscription rates. On Thursday, October 9th 12:00pm, I placed a call to web.com's cancellation line in order to cancel my service. I waited on hold for approximately 35 minutes and had to hang up (unserved) because my lunch break had ended. Saturday, October 11th, I placed another call around 3:30pm and waited on hold another 30 minutes. Frustrated, I hung up and dialed their technical support number. A human being picked up almost immediately and proceeded to take my information and transferred me to customer service. It is now 5:25pm and I have been on hold for 1 hour and 35 minutes.

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Aaron Hare
, US
Jul 29, 2018 1:28 pm EDT

I've never done business with Web.com, but I can honestly say they are a complete SCAM!

I get hundreds of spam emails from this company, which I always report properly including body and headers.

Web.com REFUSES to process ANY spam reports unless the victim signs up for an account, and gives personal and private information.

THIS IS STONE COLD EXTORTION, ATTEMPTED IDENTITY THEFT, AND CONSUMER FRAUD!

WHY ARE THE AUTHORITIES DOING NOTHING?!?!?

I can't smoke a joint in the privacy of my own bedroom not hurting anyone, but people like Web.com can get away with just about anything fraud related?!?!?

THIS IS WHAT AMERICA HAS DEGRADED TO!

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Game Box
, US
May 30, 2017 12:35 am EDT

web.com is a scam webhosting they still my money from my credit card even i am no longer their client. i advise every one to choose another webhosting than web.com

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Pamela JEANNE Williams
, US
Mar 30, 2017 7:50 pm EDT

OH ! Let me count the way's, I have been going round and round with my poor husband and I do mean poor, no pun intended it's simply true, he's an older gentleman and I really hope it's not due to his age, but he is consistently allowing himself to be swindled with online deceiver's within the financial realm of hopping this one will be real, nope again no. He's great at informing me of a new website he comes across and yes he does ask me to check them out as I am more than happy to do, but somehow he becomes over excited, forgetting I'm doing the due diligence that needs to be done prior to handing over cc number's to a company that most likely is only out for them selves. So know they have there money and I'm am stuck finding the loop holes they do not want found for getting the fund's returned. Everyone please, open your eyes and minds and see that unless you investigate a company yourself and not simply go on what you hear from other's you stay a donor for there account. There are so many online ready and willing to prey on other's, we allow them to offend our ability's because were to willing to jump in and trust, then we wonder why were hear like we are today, chatting away asking why. Why, because we let them. Try staying still and just watch and see how other's react to the service, give it time and be patient, I mean unless you can afford to give donations, I'm sure they wont complain, right ? I'm just saying, Anyway, I'ts time for me to go have a pow wow with my better half, and hope to find the words to not have him feel worse than I am sure he should, lol. wish me luck.

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sstewart
, US
Mar 10, 2017 10:12 am EST

Webs, inc. is a rip off and a scam. when I tried to renew NOT using "auto renew" I was told I HAD to click autorenew in order to keep my domain. So I told them you HAVE to "auto renew", no other way to submit a payment. They kept me on the phone for 20 minutes, refuesed to put Kevin the supposed supervisor on the phone. I'll find another website provider next year. I don't feel I have to have "autorenew" on to submit a pyment to someone!

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Aaron Hare
, US
Jul 29, 2018 1:33 pm EDT
Replying to comment of sstewart

According to federal law, if someone calls customer service and asks for a supervisor, they MUST GIVE A SUPERVISOR BY LAW!

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arizonahomecleanup
Queen Creek, US
May 29, 2010 11:41 am EDT

We recently had to close one of our debit cards due to unauthorized charges. We did not realize that this was the card we used to set up and run our website and email with Web.com. Without a warning or even trying to contact us about the issue, web.com shut down our business website and email. I immediately contacted web.com and updated our payment history. Our website is up and running and I can send emails but we are not getting our emails. All of our business comes from our customers via email and most orders need to be completed within 24 hours. We are losing lots of orders and customers because our clients cannot send us emails. We are a new business that just is starting to take off and this is ruining us. I have contacted web.com via email and phone more then ten times and it still has not been fixed. I find that this is horrible business practices especially for a company that markets itself to small business. In today's market businesses rely heavily on email and websites and cannot afford to have this happen. Web.com thinks they can keep doing this because of the difficulty it would be for a small business to switch to another company.

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T Bertram
,
Aug 27, 2008 2:59 pm EDT

I had been a long-time Interland customer. They always let me know ahead of time when my credit card would be charged and how much. They would also let me know if my card was about to expire.

Web.com did none of the above, FAKED my expiration date (how it got through, I'll never know), AND raised my rates 50%. I called to complain 2 days after my card was charged and they said they would roll back to the old price and credit my card. They did...then charged the card back for the same amount as the credit.

I tried for three weeks to get in touch with someone...ANYONE. They would not answer their phones or email or trouble ticket. When I finally DID get in touch with someone, they said that they would be charging me (prorated) two months of service.

From what I've seen on this site, I'm not the only one that didn't get kissed...

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vixte88
Tulsa, US
Aug 02, 2016 4:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Horrible customer service. Tried to cancel my subscription and the CSR literally would not allow me to do it. He tried to upsell, discount my monthly rate, offer additional services--and I said, "no!, " I just want to cancel my account. He then began talking over me, screaming at me, then threatening me until I finally hung up. Absolutely outrageous service (if you can call it that). Your Category of Complaint does not include web services, so I chose the closest category I could find.

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Ross Aimer
, US
Apr 28, 2016 12:29 pm EDT

My wife ordered some business cards through Vista Print.
About a year later she discovered Web.com a subsidiary of Vista Print was charging her ATM Card $39.95 each month! She had never signed up with Web.com nor had a website.
This is fraud at best!

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AMRITANSHU MISHRA
, IN
May 26, 2014 8:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 23-05-2014 I saw web.com selling webhosting service@0.5 $ per month+free domain.I bought it- At the time of purchase there was an option to select their privacy related product of 1~ $ value. I did not opt for it.I gave my credit card details and transaction was done. Next morning I saw that amount was deducted about 1.5 $. I got confused as I opted for 0.5 $ service. Any ways I had to go for business so I did not get time to check.Yesterday I checked and found that :-1. I was sold the, privacy-service without my knowledge. About 1 $.2. My credit card was set on the systems of web.com to deduct 14 $ more next month By [protected].I felt robbed. Went to a nice process of filing request. On their website there is no button to press and cancel the deal. They ask to write a mail so that they could see to it personally.I wrote Different mails but no response. Called their Toll free Number but no response.Googled, and found that several other people also have been trapped in same way. Many such examples and poor buyers are present who are victims of web.com system.Why one can buy their any service anytime without need to send a personal email. But for cancellation one has only one option, i.e. to write mail and wait for their never coming reply ?I was scared as now they had my credit card details. No email notification of this 14 $ even was send. I myself did not selected the monthly payment option but it was auto selected by their system.I got scared of their malicious intentions and blocked my credit card.i want my domain snsdgroup.com back. Before this deal it was everywhere available but now i Am trapped. I will not forcibly use web.com for buying my domain snsdgroup.com. They should be stopped from getting people's desired domain name locked with them by such tricks. Its like kidnapping domain names . Please web.com, I say sorry to you, but return my domain name . I will buy it from godaddy or one.com. Within 5 days of purchase the buyer can cancel domain buying, i heard.

jUST NOW SAW THAT MY DOMAIN WHICH WAS AVAILABLE FOR 6-9 DOLLARS FOR 1 YEAR EVERYWHERE IS NOW BEING SOLD AT 49 DOLLARS.
WEB.COM KIND OF KIDNAPPED MY DOMAIN

NOT AT ALL REPLYING FOR ANYTHING

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Charlie Dana Campi
, US
Sep 11, 2015 9:46 am EDT

I designed and built my first web sight with Web.com. for my business. After submitting it to Google it's doing well and ranked quite high. Thru the years since it's been up, i have been able to negotiate my service to less than $20.00 a month with Web.com. I suppose time, patience and courtesy go along way these days and the ways of the winy entitled gotta have it now finger pointers end up at a bus stop playing with there i-toys

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M
12:59 am EDT

Web.com Group terrible service will ruin your business

What can I say I've never posted a complaint about a company before dealing with web.com the customer service and reliability are so reprehensible I'm baffled they've lost file of mine, lost me email service website has been down they've overcharged me. I run a business and of course i am going to change but have to wait until I can afford to have my service interrupted because I've also read complaints about how the hold your name hostage.

The customer service is just the icing on the cake is so awful you will just be mystified and outraged as you watch money gou down the drain if you run a business. Try to find one good review of web.com anywhere what can I say you've been warned!

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padi
Forest Falls, US
Jan 05, 2010 6:44 pm EST

I have a story for all of you! Web.com took over my Affiliate site from another Hosting company with three names, and who each ripped me off for the same fees...bugt back to Web.com. So, here is my new store, with my custom landing page, and a button which says..."Start Shopping Today"...which takes you inside my affiliate store. Now, I add another affiliate PC Game store... well for all of this, I pay $94.95 a month. I found out on Dec.24th, that my site didn't work...the shopping card is DEAD...and does not function...nor has it since I've been in business. Heck...I didn't know...and all the other FLUFF promised...adwords/adsense/GoogleMap/ and SEO...NONE OF IT DONE! I send 5, now 6 emails to their customersupport@web.com, and only today did I get a Call!
Would you believe it? Today, I was told that "A Hosting Company Is Not responsible for a commerce site working in-so-far as the shopping basket goes..."
Now, remember folks, I pay them $94.95 a month for hosting, web design, et al!
I even signed up for Alkexa, and founf out that My store/site doesn't even rank in the top 100, 000 in any Search Engine!
Then, I found out that they left an 800 number on my site for folks to call...that, I thought was taken off back in Oct. and Nov. of 2009...I am Web biz only!
Then, I found out via a dear friend who is a web developer for many years now...that I have an Apache error...well...this explains to me why I get an error page often.
I am going for necks folks...I am not one of those 64 year old women who sighs and does the "oh my"' thingie.'..I am a warrior, and I will go through every agency and TV station Possible...then I want to see what can be done to start a Class Action against the idiots!
I am out of patients, and... loaded for bear!
patricia martin
azoth223344@gmail.com

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L
10:39 am EDT

Web.com Group disabled our business website

We have been on the web since 1994, and have been through several web hosts. Interland had been our longest-serving host (8 years), and was responsive to our needs. Interland provided immediate useful help 24/7 almost all the time. We last renewed our hosting contract with them in March 2006, signing up for an Advanced Linux host for 2 years and pre-paying to get the best price.

When web.com bought Interland, the service collapsed. Tech support answered the phone from the Phillipines, half a world away from the data center in Atlanta, and never knew anything. Their answer to every problem was "we'll escalate the problem and get back to you in 24 hours." Unacceptable as this was, they made it even more unacceptable by NEVER responding. Trouble tickets got closed with no action taken: sometimes they just mysteriously disappeared altogether with no explanation.

The last straw came when Web.com decided to "upgrade" our host (we did not ask for or want an "upgrade") and move our site to another server. They assured us that our SSL certificate and all the features of our current site would be preserved, and that we would have 30 days to examine the new site before they activated it and de-activated our old site so that they would not disrupt our on-line sales.

The move was an unmitigated disaster. They moved our site to an inferior new host, activated it and deactivated or old (working) host immediately with no notice. Suddenly we had no secure shell access, no FTP, no dedicated IP, and the entire site ran at HALF the speed of the "old" host. We were effectively shut down because we could not update or maintain our web site.

Calls and tickets to tech support got no action whatsoever. Tickets were closed with no meaningful resolution. Finally, after a WEEK of this foolishness, tech support admitted that they were unable to provide shell access. They are completely unable to explain why everything runs at half speed, and they have no clue how to provide the other site features which we bought and paid for.

Conclusion: Web.com has effectively destroyed Interland's hosting service, and has absolutely no business quality hosting service capability to offer. Their tech service incompetence and inability is matched only by large phone companies and Microsoft. You'd be better off with a local yokel running your host through a string and a pair of tin cans.

We're moving all three of our web sites to other providers this weekend.

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9:36 am EDT
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Web.com Group scam billing

This is a terrible service run by a bunch of crooks. They were over-charging me every month for simple web hosting so I decided to move my domain to GoDaddy, yet they continued to charge me for 2 months of hosting 0 websites! When I called the CSR was rude and abrupt. We'll see next billing cycle if they truly do cancel my account.

My 2 pieces of advice are:

1. If you are not currently a customer, consider going elsewhere.

2 If you already are and find they are charging you when they shouldn't be, change your credit card information in your web.com profile so they can't make automated withdrawals. Even if they don't execute your cancellation order they cannot legally charge your credit card if that information is no longer correct.

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kelly mcrainey
, US
Jul 01, 2017 6:38 am EDT

I am sick of the disrespect for our POTUS!

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R
7:55 am EDT

Web.com Group thieves

I thought I had cancelled my web.com account 16 months ago. Instead of cancelling, they lowered my rate to $59.95. I noticed I was being charged 69.95 by web.com for something I thought was cancelled. I called their billing department to ask for a credit and cancel my account. "Theresa" told me I would have to speak to their lifecycle department. I was transferred and specifically asked about receiving a credit. Lifecycle told me they would cancel the account and transfer me back to billing. After I got the cancellation #, I spoke with billing again (Theresa), who told me no credit could be issued since lifecycle had cancelled my account. I asked to speak to her supervisor but she would not allow me to talk to him. BUYER BEWARE!

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L.RICHTER
Cresco, US
Jun 25, 2010 12:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was just contacted by web.com. I have a StoresOnLine website that has done ZERO in the entire year I have it. Because of this, I did a website submission and got contacted by web.com afterwards. The rep gave me a number [protected] stating that THIS was the ONLY number I would ever have to dial. Well, after he put me on recording and stated all of the items spoken about, he then asked for my credit card or bank info...RED FLAG...I told him I wasnt giving him that info. That I was going to check them out first on sites just like this, google the name and see what came up, etc. He got a little more reserved and said that he could give me a link to their Better Business Bureau rating. Not good enough. I told him I would call him back at the 800 number he gave me to join up if I had good results...NOW ALL OF A SUDDEN, that is not the only number. He gave me a [protected] number. When I did a reverse search on it...there was NO INFO. Hmmmm seems to me that if this was a reputable company that there should be a listing for it. I then dialed the number given to me by the rep and it had his name on it...not a company name. I then dialed their 800 number and asked a simple question. I said "is this the number I would dial to cancel my website?" The woman said "I need your phone number to check that." So I said I was told that this was the number to call...the only number..is that correct?" and she said it depended on who my agent was...not what he told me when we spoke. He said there was ONLY ONE NUMBER TO CALL. So I repeated the question. Again she asked for my phone number. I said to her "I am asking you a simple question. Is this the number to call to cancel the website." Under protest, she simply said "yes". I then hung up. To me, this is no way to run a business. If I am wrong...I appologize, but I found them to be evasive when it came to "putting it out there" Linda R.

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Debra Conway
, US
Dec 16, 2009 5:03 pm EST

I am going through the exact same thing right now. I have decided to sue them. Perhaps there is a class action suit possible if this has happened to enough people.

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T Bertram
,
Aug 27, 2008 3:16 pm EDT

Apparently, these idiots are unsupervised. When I requested a supervisor, I got the same garbage.

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C
8:37 am EDT

Web.com Group thieves and liars

I called in to pay for another year to keep my domain name up to date which was 19.95 and out of the blue with no warning they not only charged me the 19.95 the made a separate charge of 241.35 and I received no invoice or receipt for this charge. I called customer service and told them they had to return my money because I did not approve any payment for 241.35 and they told me that they would have to cancel my service. When I originally signed up with them I payed for 2 years up front and was completely up to date until July of 2009. Of course now they have no record of this and still have sent me no invoice on the 241.35 they charged me.

When they changed to Website Pros they have turned into a bunch of thieves and will suck every dime they can get from you without any warning or paperwork to back it up.

STAY AWAY FROM THESE GUYS!

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stacy n.
,
Sep 08, 2008 9:13 pm EDT

I filed complaints with the BBB and consumer protection agencies against Website Pros. They were siphoning monies from my business account without my approval of any website they supposedly designed for me. Discover Network has some type of deal with this company to take money from your account. They stole $600 from me.
What will it take to file a class action lawsuit against this company?
If anyone would like to start preparations for it, I'm all in! Email me at: thegreatdame@hotmail.com

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