Last Wednesday (April 16, 2008 I paid Angela Penbrook Online and by Credit Card, $197. 00 for her Processing at Home opportunity which, now, I know is a scam. Immediately after Angela had obtained my credit card number, the whole process stopped and I had nothing from Angela. Immediately thereafter, I telephoned my credit card company and asked the company to stop payment, only to be told that the money ($197. 00) had been deducted from my account and that once these people have your credit card number, there is nothing that the credit card company can do about it. I was advised, by a Citibank associate, to ask Angela for my money back. I informed the associate who was speaking to me, that I had so done. Since then, I have sent two further e - mails to: customercare@penbrookproductions.com and have received no reply from any of those three e - mails. Again, I spoke to my credit card company and asked for Angela's physical address and telephone number. An associate told me that an address was not available but he gave me a telephone number: 1 800 785 8042. Twice, I have telephoned, using that telephone number and on each occasion, I was told that an e -mail would be sent to me in 24 hours and that if I did not receive that e - mail, I should telephone again. The first time I telephoned was last Friday. Mavie spoke to me. Her voice was so faint and soft, scarcely could I hear what she was saying and she sounded as though she was talking with a foreign accent. The second time I telephoned was yesterday and I received the same 24 hour promise but from Tricia this time. Her voice was similarly soft and faint and foreign accented. I asked whether she was speaking from India and she said: "No." Unfortunately, when I asked for her physical address, her voice was so soft and indistinct, I was unable to grasp what she was saying, even when I asked her to spell it out for me. The time was 9: 30 A.M. Considerably more than 24 hours have elapsed and, as yet, no e - mail has arrived. I shall write a letter to Citibank and see whether I can get the bank to trace Angela. In the past, whenever I have placed myself in a trap, inadvertently, Citibank has managed to free me.
Yours sincerely,
Patrick C. James. |
240 days ago by Colleen Roth [