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Value Plus review: Do not let this company scam you! 375

K
Author of the review
12:00 am EDT
Review updated:
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I can't contact this company to stop this and the only reason I figured this out is because it made my account balance over limit. I am careful usually and I don't even use this card anymore because the interest is ridiculous. Has anyone out there figured out how to contact them and set them straight?

What kind of products have people out there ordered before they discovered that this company started showing up on their credit card statement? I know myself I ordered Lens Dr the liquid eyeglass repair stuff that you fix horrible scratches so you don't have to buy another pair of glasses. Since figuring this out I have probably spent that much because I didn't notice these charges until now. They are charging me 16.95 and have been since Feb. at least. I am so mad it is ruining my mother's day with my mom. She is sitting in the other room while I try and figure out how I can fix this problem but because it being Sunday no one is answering any phones even my credit card company. So I guess I will have to wait until tomorrow to flip out all over again.

DO NOT LET THIS COMPANY SCAM YOU

If you order something just order that product when they ask you if you want this and that say no. No special speedy delivery or anything besides the product at least that is how I think I got this charge on my account. Who knows I will never order anything online again.

Which stinks because I don't drive and this comes in handy occasionally.

Thanks for listening,
Kim
New Bedford, MA

Update by Kim Mc.
Dec 06, 2006 11:45 pm EST

I just got this value thing in the mail yesterday and I left it on the table. My husband picked it up and asked about it, so I put the address in the computer and came to this. I called [protected] and got it cancelled before I was ever charged thanks to my nosy husband. I am so glad I came across this board first.

Sorry to all who didn't catch this in time

Kim

More Value Plus reviews & complaints

375 comments
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hawaiiangal
Hauula, US
Apr 12, 2010 10:38 am EDT

Aloha from Hawaii guys.I too have just found out from my bank that Value Plus has charged me 24.95 a month for the last 4 months for a membership I never knew I had.I called the [protected] number and she insisted that I signed up for it in January, after ordering a steempocket mop over the phone. She told me that she had no authority to refund my money when I told her I wanted to speek to someone she said that I would recieve a refund form for the last payment in about 7 to 10 business days and that she had cancelled the account.When I asked her about not recieving any membership number or materials she had nothing to say.Im going to contact the BBA and turn these people in.

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skecanj
, US
Mar 28, 2010 8:35 pm EDT

I reported these people to the FTC - https://www.ftccomplaintassistant.gov/. Hopefully you all will, too, so we can maybe prevent other people from having this problem.

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skecanj
, US
Mar 28, 2010 8:01 pm EDT

This happened to me too, and I thought it was a mistake they would correct. But apparently not. Finally, after 3 months of charges that I NEVER authorized, not even close, I just now wrote to their support at support@damark.com. (It's a weekend and they didn't answer their phone.) I hope that will take care of it and I don't have to chase them down to get my money back. They were charging me $24.95 a month.
The charge on your statement will look something like this:
03/25/10 CHECK CRD PURCHASE 03/24 WC *VALUE PLUS [protected] MN (account number)?MCC=xxxx 121042882DA01 (which is apparently my membership number with them)
I am furious over this. How do these people get off doing this and HOW do they do it in the first place? I'm mad enough that if anyone wants to start a class action suit or something, I'm there.
I asked them for a full refund for all three months. We will see what happens.
-- Sandra

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janaking00
Bethlehem, US
Mar 23, 2010 2:30 pm EDT

Compaint is correct, had same problem, called up, they said they cancelled it, hope it is cancelled. Agree completely with all the outrage about this. It isn't right!

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Anthony H.
, US
Mar 13, 2010 1:00 pm EST

I'd love to hang these people up and use them as punching bags. What they're all about is so dishonest and makes me see red. I only wish there were someway of getting them back and hurting them. But since they're beyond the grasp of the law, I'll settle for getting my money back, for now. Now if there is anyone who'd like to get together or put something together so that we all make them pay for what they're doing please let me know.

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Kanitha
, US
Mar 09, 2010 5:07 pm EST

Thanks for posting this up everyone. It alerted me right away. I too signed up for the trial offer of this discount program. They promised to send me '$15 cash back', which I received no email confirmation on. So after reading some of your posts today, I have called the cancellation number [protected]. I was greeted by a polite woman from 'membership services' who asked for my name, zip code, and phone number - and was able to cancel the account for me. I hope this works out before I start seeing money get withdrawn from my account!

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florala
Big City, US
Feb 22, 2010 9:21 am EST

Wow, Im not believing how many complaints I have seen when I looked this company up. I have been paying 19.95/mo. for 2 freakin years! When I saw the charge, I just assumed that I had bought something and forgot about it... The customer reps are phony and read directly from a computer screen. Of course, I got nowhere with them, even though I never once used any of there products/services or didn't even know that they existed. So now Im waiting on a form to come in through the mail and send it back to their "customer services department". Ridiculous.

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ralfp
, US
Feb 09, 2010 3:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was informed that my debit card has been cancelled due to suspected fraudulent activity. WC Value Plus, [protected]. I plan to sue. Maybe a class action would be appropriate. Any one with me? Thank you all for the info on these cretins. Are they associated with Target? They must have gotten all our info from a common place.

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Membershipservices
Burlington, US
Jan 25, 2010 10:31 pm EST

OK PPL ! listen up CAREFULLY. ...when calling you will reach member ship services...PROVIDE your last name and area code. ...this is so they can find you account...when they do ...they do not need any storys...just simply state...I WANT ALL MY ACCOUNTS WITH YOU CLOSED.>>>ALL MY ACCOUNTS IS THAT CLEAR>>>>THEN STATE I WOULD LIKE YOU TO REFUND ALL THE MONEY YOU TOOK FROM ME> If its more than two payments they can only send a refund request form. If you were recorded agreeing to the programs as someone talked and ###ing talked you wont get your refunds back...BUT remember simply state CLOSE ALL MY ACCOUNTS ANd REFUND ALL MY MONEY...these are the word they need to hear in order to help you...most these ppl are just doing a job...and they think its very very very ###...

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BS WORLD
Templeton, US
Jan 22, 2010 5:52 pm EST

My credit card company reasearched this for me and discovered when you buy certain things online you usually have to set up an account with the company you are buying from. If you accept the terms/agreements, you are also accepting the monthly charge. It is apparently listed in the terms/agreements...just no one reads the twenty pages "Shocker." This company then has access to your credit/debit card and charges you. They do not send anything in the mail or let you know what services they provide you. They do send an email to you but if you don't know who this company is and if your like me, you assume it is spam mail and delete it. Value Plus will also not tell you what company you purchased from online that gave them you card number, making it difficult not to purchase or set up an account with them again.

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Kasy
Little Elm, US
Jan 19, 2010 3:51 am EST

i found out about this when i came to visit family down south, i checked my bank account and it turned out a lot of my money i had in there the other day was completely gone! i ended up in the negative and now i'm so worried on how im going to get home. they charged me $24.95 4x! plus some other company got hold of it and its doing the same thing.

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Retired Investigator
Zillah, US
Dec 25, 2009 10:38 am EST

All of you need to file your complaints with your state's Attorney General Consumer Protection Division and the Federal Trade Commission, https://www.ftccomplaintassistant.gov/.

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Former US Marine
Daytona Beach, US
Dec 22, 2009 8:46 am EST

You people out there don't really think our Government gives a crap about our problems with these scam artists, do you? My God, our own Government is ripping us off every day so why do you think they care? Next time we have an election let's vote these bums out and start fresh. It's time we took back America! And don't even mention the US Supreme Court to me beacuse they're a gaggle of idiots that can't see past their noses that they have stuck up each others butt!

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Mad
San Francisco, US
Dec 11, 2009 6:09 pm EST

### these ###s. Never gave me my refund. I just called today about the refund paper they were suppose to send back in May and said it was never sent. Its ###ing December and in those 6 months they didn't send ###. Stupid mother ###ers.

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Cyn2
Oswego, US
Nov 08, 2009 11:33 am EST

I canceled my account before the trial period is over and I am still getting charged. I am calling them on Monday to see if they will refund my money for the two months I have been charged. If they don't I am going to call the news stations in the Chicago area and let them know of all the people that they have ripped off, and hopefully they will do a story on them and expose them for what they really are

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Jamie G
Haverhill, US
Oct 17, 2009 7:16 pm EDT

Not only are they taking money from peoples accounts but they are harrassing people by phone. They called my CELL PHONE 20 TIMES in three hours. Everytime I answered they hung up until I answered the phone swearing up a storm. Then I got a Hello. I got the supervisor of the phone and he told me the company was Value Plus and they were offering blah blah blah and a $35 gas card. I have reported them to the police department where there phone is listed and the company ISNT EVEN in that town, state... NOT EVEN THE COUNTRY. My question... HOW is a company that is not even in this country getting a listing within this country. I cant get a phone number in another STATE, let alone another country. WHERE IS THE JUSTICE?

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uknow
Greeley, US
Oct 16, 2009 10:45 pm EDT

I just found out today that they been taken money out of my acct too for about 3 months now... what is this place?

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WC GAVE MY $ BACK
Stockton, US
Oct 15, 2009 6:14 pm EDT

I was able to get my charges ALL reimbursed all $480 worth over 2 years of charges. Work with your credit card fraud department, and call the number on your credit card statement and ask for the forms to get your refund. They SUCK but like a rebate they try to wear you down so you will give up. Every letter that I sent to WC Value Plus I wrote at the bottom CC Chase Fraud Department. So they knew that I had someone else involved. Good luck!

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Jonale
houston, US
Oct 06, 2009 10:50 am EDT

I ordered some books after watching an infomercial and declined every other offer made to me and somehow I was still added to a 30 day membership to some purchase club. As you know, when you are provided with a 30 day free membership to anywhere, you are charged after 30 days if you do not call in to cancel. Since I did know I was signed up for this, I did not know to cancel. To make a long story short, I had to cancel my card to ensure they no longer had it (to bill my account). I also called them (membership services) and had them cancel my membership. It is not the company that is billing you that signed you up for the billing, it is the company you purchased from that signed you up. In my case, I purchased some "how to buy realestate" books from a Dean infomercial. My recomendation is to go back to when the charges began and find out who signed you up. This is terrible that they can take money from us without our consent.

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Jonibur
Naples, US
Oct 05, 2009 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Definitely a scam - there are so many of them it's sickening - I hadn't noticed the charge of 16.95 every month for 12 months. I always had so many charges but when I stopped charging so much and was down to 4 items thats when I noticed it and called immediately to cancel. When I questioned all the charges that I never knew about and what was it for I never received anything in the mail for a membership and I wanted to be credited - they told me I signed up for it and they would send me a form letter to fill out. Never got it and called again finally got it filled it out sent it back. In the meantime I tried putting the cahrges in dispute with chase but they said they couldn't because I had a contract with this company. What ###. I just tried calling the no on my statement forget that waste of time but now I called the no above. Thankyou so much they had already credited me with the full amount over $200 but it was an old credit card no. I had changed so they did it right but now Chase (boy if I didn't call) let the refund sit in the old acct. No notification nothing. Can't believe the help these companies have I swear all the intelligent workers are sitting home unemployed and all the idiots have the jobs. Anyway that phone no [protected] works. Thanks again to the first person, Ryan who posted it. JB

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perfectflaw
Allentown, US
Sep 25, 2009 10:57 am EDT

If anyone is still having problems with ValuePlus, here's what I did. I wrote a letter to the president and the customer service person (Murphy) to the address provided by Melissa Wynn (above). I sent a copy to the Attorney General of Minnesota (Lori Swanson) and received an answer in my email from ValuePlus in two days. They cancelled and promise a full refund within 2 days. Good luck.

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LWBW
Amityville, US
Sep 21, 2009 2:36 pm EDT

I just figured it out!... on March 27th 2009 i purchased some foot cream/body lotions from Amazon.com and all of a sudden there is a Value Plus Monthy on my AMEX statement every month after that (I just noticed today 9/21/09-thats $101.70 so far that they have taken from me)! I cannot believe i had not noticed sooner?...when i went on line to see what the heck Value plus was, this website popped up... thank goodness!... and someone mentioned/found out it may have been thru Amazon.com, which was a shock to me but it's the only thing that makes any sense on my statement! thanks again everyone... looks like we have to look out for each other because no one else is.

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consumer74
, US
Sep 21, 2009 11:19 am EDT

After having to call this company this morning 3 times I am getting a refund. I found out that I'd been charged for over a year and that I will be getting the money back. Almost $200 went into their pocked for something I bought a year ago. I've canceled this company before but they didn't have any record of it. The woman I spoke to tried to pacify me by saying that they could refund the last 3 months but when I found out that it had been for over a year and I got angry she agreed to refund the whole 7 months. Warning don't buy things online or over the phone without reading everything. This is somehow slipped in under the Terms and Conditions.
A very angry consumer

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K demott
Hastings, US
Sep 18, 2009 4:32 pm EDT

I check my acct almost everyday, I'm so glad I did. I called them and they canceled my membership. Not sure how they even got it. But I am being charge a fee from my bank because of them. I hope everybody reports them. Thanks for help from this site.

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Anglhrt
, US
Sep 10, 2009 3:30 pm EDT

Provell
11100 Wayzata Blvd
Suite 680
Hopkins, MN 55305
Telephone: [protected]
Fax: [protected]
www.valueplusonline.com
WC *VALUE PLUS [protected] MN.

Original Business Start Date: March 1986
Principal: Mr. George S Richards, Pres/CEO
Customer Contact: Mr. Michael Murphy - [protected]
Entity: Corporation
TOB Classification: Mail Order & Catalog Shopping, Internet Services
BBB Membership: This company is not a member.

Yes, it's a scam... because folks order online and they don't read the fine print when they agree to the terms giving these people permission to sign them up for this crap. I purchased an item online for 1.95 first time purchase and because of that they had signed me up unknowingly for their discount club. I've had 3 charges of 19.95 on my debit card and I called that 800 number today and insisted they cancel my membership and refund my 59.85 immediately.

They informed me that they had cancelled it as of today and gave me a cancellation conformation number but said they had to mail out a form to me to fill and send it to request my refund of charges. I told them it better arrive... as I will fill it out, send it in and expect to be reimbursed.

If they don't I will report them to my bank, the Better Business Bureau and to the Washington State Attorney General's office. I suggest the rest of you do the same, it's the only way that scammers like this will be investigated and shut down!

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brianna3881
, US
Sep 08, 2009 7:18 pm EDT

I called the number on my bank statement [protected] value plus and asked them who they were and how did they have my information. The person who I spoke with was very rude, I told her I never ordered this and, I want my money refunded to me, she gave me the run-around and said because it was over $50.00 that they will send me a form to fill out so I would get my refund. Well today I received their form and it states that either myself or an authorized user enrolled, and I'm not eligible for a refund! (Imagion That) This is wrong, I'll be contacting the State Attorney General & Better Business Bureau. This is a terrible company

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vickey123
,
Aug 07, 2009 8:34 pm EDT

Hi, Everyone I got my statement and i notet is the extra charge which is $16.95 plus i perches $ 88.40 .and i call my MasterCard. but the MasterCard people toll me that they had nothing to do with that. and to call the merchant that is charging me. so i call the number that the MasterCard people toll to call which is in my statement. so call WC vacationpassport in my MasterCard statement i asked the MasterCard people if they know who they were and they didt, t know. the MasterCard people asked me if i have lawn my MasterCard to somebody in the family i said no. they toll me to call the merchant.so i did but no answer . this people are charging me since march. i want a stop to it. how do i go about it

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frankrizzothefirst
Madelia, US
Aug 02, 2009 7:20 pm EDT

If you've been charged by this, it's your lucky day.

The reason you got signed up is greed, it's not bad, its in human nature. You buy something by the telephone or internet, say a snuggie blanket. they offer you a $50 gift card or you click on $25 gift card. You accept that, your signed up.

I work for the company that does customer service for value plus, fun source, budget savers, FOH. I have to admit, it is a good scam, but it's all legit.

I've got to admit, I wish I'd thought of this, man, if you could see some of the accounts, $4, 000+. OMG
I feel sorry for these people that get so far behind on their CC bill, that they just pay the minimum and don't even look at the charges.

If you've ever been charged for this, call [protected], give them your info and just request a full refund. Let the operator know you want 'all' your money back (get that out in the open right away). Our scripting doesn't allow us to tell you anything you don't ask.

Here's the key questions.

1. What memberships do I have? (get membership numbers) (ask them to search with old telephone numbers and addresses, have them all ready) (we can search with last name zip code, first name last name as long as it isn't Smith, telephone number, first six and last four #'s of your CC. Have old CC numbers ready) Do I or have I had any memberships in the past? (don't let them say 'well, I don't see anything else on my screen) use vague words like all my memberships, I want all my money.

2. How long have I been charged for these memberships? (keep track of what memberships have been charged how much)

3. Would you send me a refund request form for all the memberships I've ever had.

Make sure you have your Membership Number and amounts in order because if you ask for too much, 'our consumers affair department' will deny your claim.

This company makes plenty of money daily, don't feel bad about asking.

Good luck allyaall and don't be afraid to ask questions

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danny
Stockbridge, US
Jun 14, 2009 11:28 am EDT

my name is danny and they have been taking money from my acct for over a year, how do i get all my money back? i dont even know who these people are, . i recently called them when i found out what was going on and the still took another transaction out of my acct.

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nyssa
Glendive, US
Jun 10, 2009 12:15 am EDT

Ok since iam not at work i can let it all out. You can think whatever you want i dont care. Iknow this company is legal and yes i work for this company and we have been in buisness for 13 YEARS! If we were a scam how could we last that long? and if you forget things easily cause i know i do. WRITE IT DOWN!

We will be happy to assist you if you are calm and just tell us what you need for us to do and we will do our best to satisify you. And what i find funny is people getting a sex line well lets see YOU HAVE THE WRONG NUMBER.

the phone number for membership services is [protected].

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Dedra
Shawnee, US
May 29, 2009 9:09 am EDT

Does anyone know how to reach SUBCRIBE CREDIT REPORT this is the only one i cant get the # for

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Dedra
Shawnee, US
May 29, 2009 9:07 am EDT

How did this happen? Why are they allowed to just use my info to get my money? I still have one charge i cant get to It's Subscribe Credit report havve you heard of it

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WildFate
Orange City, US
May 07, 2009 7:47 am EDT

This is supposed to be the site to get your $40 cash rebate from value plus. I think everyone should get out there info and apply for the $40 if enough people go it should put a nice dent in their bank account for 4 months see how they like it.

http://www.valueplusonline.com/open/form/40

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trsh115
, US
May 06, 2009 12:30 pm EDT

and it feels good to say all that since i can't over the phone it sucks we have done nothing wrong but try and help you its the people you are making purchases from either over the phone or over the intrnet that are screwing you cause they get a bonus each time they sign someone up and alot of teenagers work out there when school gets out it sucks going to school all day than getting yelled at by a bunch of angry adults and believe me i know why your angry i would be furious but would you yell at any other kid like that when we are only there to help you!

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trsh115
, US
May 06, 2009 12:23 pm EDT

You guys are the ###s i work at membership services and we have to deal with all your ### we didnt sign you up our distribution partners do and they wont give us info on them i am only eighteen and i get [censor]ed out everyday and you wanna know most people have two membership they get signed up for and they only think they have one and wether they ask or not i cancel both unless there mean than i dont ###ing care they can get charged we dont sign you up we help you and you ###s call and freak out at us calling us ### and ###ers for stealing your money and another thing i have listened to the calls and people do accept them they dont realize trust me i know i RQ them and someone will call you and let you listen to you accepting the membership its a good feeling to RQ you ###s just cause you will get that call and they will ask you if you would like to here it! Bye and be nicer cause than we will help you!

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Eddie Harrison
Catonsville, US
Apr 27, 2009 4:08 pm EDT

I FINALLY WENT TO MY BANK (BANK OF AMERICA) AND EXPLAINED THE VALUE PLUS MIGHTMARE I WAS EXPERIENCING. THE BANK WAS THROUGHLY FAMILAY WITH THE SCAM' HAVING RECEIVED MANY COMPLAINTS AND CANCELLED THE DEBIT CARD, ISSUED A REPLACEMENT CARD ON THE SPOT AND BLOCKED ANY FUTURE "VALUE PLUS " CHARGES. GOOD LUCK WITH YOUE ISSUES. eharri9769@aol.com!.

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Eddie Harrison
Catonsville, US
Apr 27, 2009 3:23 pm EDT

I have attempted to cancel a "Value Plus" offer within the 30 day grace period. The number listed fot this purpose([protected]) is a offer for sex conversation. After calling the 800 information line, the number listed for "Value Plus" is not in service. Is this a scam? Does anyone have a sugestion before monthly deduction of $19.95 begin to be chagred to my account?

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None of your Business
Springfield, US
Apr 16, 2009 10:13 pm EDT

These guys are ###ers they stole $400 from me for over a year before I caught it on my statement. I believe I got this when I ordered the TOBI a year ago and they gave me a bunch of offers and a number to cancel them. I thought I cancelled all the offers but I guess not. The TOBI was a ### product too. I have never seen the gas card. The rep at the number insisted that they send me discount offers. Nevertheless I have not seen any discount offers at all. Basically they charged me $40 per month. One under PRO*VALUE PLUS MONTHLY and one under PRO*HOMEPLAY MONTHLY, each charge was 19.95 and both look exactly the same. I don't know what offers they speak of, but it's not worth my time to try to figure out what state they are in to bug the attorney general. Still those ###ers got almost $400 of my money, I hope they rot in hell.

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Morgan1989
Rockford, US
Apr 05, 2009 1:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just noticed a charge to my account for 16.95 twice on the same day! They had sent me things in the mail but I don't even remember giving this company my bank and card information so I called the number on my statement [protected] and [protected] they said they were closed but that I could go to the website www.programstop.com and I could cancel my subscription and get my money refunded I'm just waiting to see what happens next.

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Rita
Fort Wayne, US
Feb 27, 2009 8:42 am EST

I get charged $16.95 a month since last July. When I call all I can get is a woman who I can hardly understand and all she does is make me very angry. She could not even explain what the charge was for so I called my Visa rep and he was able to get them to pay back two months. I figure the still owe me 5 months that I know about. I anyone know what this is all about...I would certainly appreciate. I will keep after the scammers until I get my money back. Maybe send a letter to the Attorney Generals. I am always very careful who I give my Visa to online. I might have to end up gettin a different Visa card number.
Rita Koomler