Wawa
reviews and complaints

We go to this wawa everyday...It is always bright and cheery...people are wonderful and know us by name! However; there is one particular employee "sally" who is the most miserable person we've ever met! We have gotten to the point that if she is in there we will walk out... I can't believe the atmosphere in this store when this lady is here, Everyone is all quiet and to themselves...no one is talking or joking. It's like there is a black cloud hanging over the entire store. It is such a shame because everyone else there seems to be a team and makes you feel welcome and happy (even before you've had your coffee). But this one bad apple spoils the whole bunch!

I would like to lodge a complaint in reference to the Deli sandwich menu. I love your Prime Rib Subs, but every time I stop into one of these stores, they tell me that the Prime Rib is only available on Tuesdays & Thursdays. I stopped in last week & was then told that "...since it was Thanksgiving month, that Prime Rib wasn't available & Turkey would be the substitute." (The woman behind the counter was borderline rude when saying it.) Don't you think it would be beneficial to your customers, if they knew what the menu was going to consist of before driving the distance to get there. It seems there's no consistency in the menu & that is a deterrent for me to want to go there. This has changed drastically from when I first discovered your Deli & I hope your marketing people reevaluate what impact that has on your business volume, and make the necessary adjustments. Thank you.

On [protected] I was asked by a handicapped motorist who had been pushing the ada assistance button without response fo help with purchasing fuel. The ederly lady asked if I would tell someone within the unit that she needed assistance. She gave me cash to take in the store to pay for the fuel. The store has two people working in the deli and one cashier. I asked one of the deli employees if there was anyone available to help thi customer. He immediately offered to help, however when he informed his supervisor he was told to open another checkout station to handle the long line. Unfortunately the line was never to be shortened due to ingoing customers.in the mean time the elderly lady was in her car in 92 decree temperatures waiting. I finally when out and put the fuel in to the car. The supervisor was never seen on the floor or offered there own assitance.

I have had bad run in's with this wawa on a few occations. Firstly; as a store I like Wawa, but this one 'has' to be the worse. I've gone there and ordered a turkey breakfast sandwich, they've served me bacon instead-I don't eat pork(. This was done by one of the black women on early morning shift: whom have always screwed something up). Its customer service isn't efficent. You can tell they have this 'I don't care how long I take: I'm on the clock attitude (employee: Brandon)'. An are just totally mis-organized, you ask one employee about something, they put it off on the next.

I recently ordered a Canon A700 digital camera from Wawa Digital on-line because the price was so great. I ordered it on a Friday; a man called on Tuesday and spoke to my husband, saying they had sent me an e-mail and needed me to call them before they can ship the camera. I had not received this e-mail from them; I sent them an e-mail telling them to cancel the order because I needed the camera and would purchase it locally.

Five days later (Sunday) I received a call from my credit card security company to verify a suspicious charge made to my card in the Philippines! This is quite a coincidence, especially since the man that talked to my husband sounded like he may have been from there. This was the only on-line order I had placed in about a month, and I have had no trouble like this before. The only conclusion I can draw is that the fraudulent charge is related to my order with Wawa.