Complaint Rating:

Company information:
Whirlpool
Washington
United States

I guess I should consider myself lucky that my Whirlpool FG water heater lasted 2 years 7 months before it died like many others have. Called Whirlpool customer support and talked so someone in India who was barely able to reply to my questions and the answers were from a scripted answer sheet. He could not answer a simple question...


Was told I had to order and pay shipping on a "repair kit" that was a free upgrade. This seems to be a short term fix from reading other complaints. So no hot water, several day wait for a temp fix at best and really crappy customer service. So I purchased a Bradford White heater today because I don't want to wait 3 more days for a part from Whirlpool. If they had half a brain they would stock the kit in the Lowes stores that sold the heaters...Maybe too simple of a solution... Seems that Whirlpool products have taken a severe turn downhill on quality. My less than 2 year old refrigerator has a broker ice maker too.

I WILL NEVER PURCHASE A WHIRLPOOL PRODUCT AGAIN. IF THIS IS THE BEST THEY CAN DO THEN FORGET IT...