Web Detective Complaints - Waste of money and time!

132 days ago by Ben [send email]

Whoever that representative from web-detective is that posted here is lying. I tried the trial membership and once I realized it was just links to other sites and didn't actually provide any kind of service on it's own I immediately canceled my membership. I was then sent an email that said I would receive a cancelation number within 48 hours, of which I NEVER received. One month later they're telling me that I canceled my membership to just the web-detective and not the "privacy chest" that is an "optional" service that costs extra(I'm certain this was marked by default and somewhere not-so-easy to see when I signed up for the trial, because I NEVER signed up for any "privacy chest").

I now have a $40.00 charge on my account for something I NEVER used. Their response to me was that I should have received a package in the mail stating everything I had signed up for (of which I NEVER got) and that it was my fault for not paying close enough attention to their traps. I'm now speaking with my father to see what legal action I can take against this company because they blatantly stole money from me, it's evident that I never once used their service and yet they still refuse to give my money back because they're in the industry of crooks.

Here is the exact email I received from one of their representatives. I'm awaiting a response to my reply.

Thank you for contacting the Razoreye Media Group.

At the time you made your Web D Pro purchase you also opted in for a trial subscription to The Privacy Chest which includes a monthly newsletter devoted to education and prevention around identity theft, as well as a proactive identity theft protection service. The Privacy Chest and Web Detective Pro are two completely separate products.

The order information for TPC was on the same order page for Web Detective Pro. If you signed up for a trial membership, you were also given the option for the free trial issue of The Privacy Chest.

You chose to accept the free trial issue, and as clearly stated on the order form, receipt and confirmation email, your trial subscription does roll over into a monthly recurring subscription if you do not cancel within the 30 days after the initial signup date.

The Privacy Chest was delivered via first class mail to the address you provided at the time of purchase. On that issue were clear instructions to cancel The Privacy Chest if you wished to do so.

As indicated in the newsletter and the greeting message, you had the option to cancel your Privacy Chest subscription at any time by calling our toll-free number.

The Privacy Chest membership was not cancelled so you were charged accordingly, these charges are non-refundable but we have removed your subscription from the recurring billing feature so no further monthly charges will be placed.

We are truly sorry to hear you have not found our product to be useful for your purposes, any feedback you may have that would allow us to improve our product for future clients would be greatly appreciated!

Should you wish to remove your email address from our database please visit:

http://support.razoreye.com/ and use the link provided.

Thank you. Should you have any additional questions or concerns please do not hesitate to contact us again.

Johnny James

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Web Detective Complaints - Waste of money and time!

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