Waste Management [WM]
reviews and complaints

One of your drivers was driving quite a bit faster than the 45MPH limit North on Transit Road this morning. He was driving in the far right lane & cut over close in front of me & the driver to the left of me all the way over into the far left lane (3 lanes of travel at this area of Transit Road), and then swung back to the right into the middle lane in front of the car in front of me. I'm pretty sure that's not how you train your drivers to drive. I couldn't catch the license plate, but the number on the back of the truck was 211001. That's a pretty heavy truck to be cutting so close in front of people & driving so fast down the road. I'm just glad there was no one behind me or I would have been rear-ended. Thank you for your attention to this matter. My name is Heather & my email address is: [protected]@roadrunner.com

I was getting trash service from a local company that I liked very much.Then one day I was suddenly notified that WM had bought them out and that we were their customers now. When I was offered a better deal with another local company I took it. After Waste Management came and picked up the empty trash can, we were billed for it. I complained about the cost and told them I would'nt pay it. They now have a collection agency after me. I fear if they buy out the company I'm with now, I will be set up to be a customer to a predatory company that I don't want to be a part of and put in the same predicament. This has happened since June 2017

I started service on August 11th and my trash has yet to be picked up. Week 3 and still my trash hasn't been picked up. Customer service has submitted ticket after ticket and still waste management can't seem to pick up my trash. What's the point of paying for trash service if they can't even do their job! You don't even have to get out of your trash truck! The machine does it all for you!

On June 9, 2017 one of Waste Management’s trucks picked up my recycling bin/trash can, in front of my home at 3342 Big Dalton Ave., Baldwin Park, CA 91706, on our regular trash day. I emailed them that evening because they were closed, and never got a response. On Wednesday, June 13, 2017, I did an on line chat with Raquel, a customer service rep from Waste Management, who told me I would get a new container on Friday, June 16, 2017. Not only did I not get a new container, they never emptied my green containers. My green containers, four of them, stayed on the curb, taking up valuable parking space, the entire weekend! They just took my recycling container and they never delivered a new one! I did not request that they take it! There was nothing wrong with it! My trash bill is paid up and I’m never late paying it! It has been two weeks and my recycle trash is getting out of control! I need my recycling trash can back today!

I have a 3 yard bin . My pick ups are every Wednesday. It's been 3 weeks and my trash has not been picked up. I call every single day for 3 weeks now. Everyday is the same answers. " Sorry for the inconvenience" "we have arranged the driver to go and pick up your trash". Next day trash has not been picked up. Worst customer service ever. Spoke to a supervisor named Luis Martines. He told me he was going to make sure trash got pick up. Well trash is still there. Today is June 13, 2017 I spoke to him on June 8, 2017. Spoke to someone named Andy before Luis that passed the imfornation to his supervisor. Nothing either. Spoke to Elizabeth Monday 12, 2017 that put an urgent message for a missed pick up. She guaranteed me that I will be picked up Tuesday 13, 2017 and Wednesday 14, 2017. So far until today I have not received any call back regarding what is going on. This is ridiculous. Worst customer service ever don't know what else to do if the supervisors are not taking care of their customers why are they still in business.

This company is absolutely HORRIBLE!
They automatically renew your contract every year without telling you. I had used them on a property for about 4 years. We came to a point where we were no longer managing the building, so I called them to cancel our service. They told me I wasn't allowed to cancel because I still had 6 mo left on my contract. At this point, even if I continue to pay the bill, they are literally refusing to remove the bins from the property! There isn't much space on this property so the bins are literally in the alley blocking traffic. I'm still fighting them on this. I am a paying customer and they are telling me that they will not remove the bins! I have been on the phone with multiple people for hours!

Here are 2 more reasons to not use them...
I am a property manager and have used them on a couple different buildings. Literally every time I have ever called them to request something (ie. remove a bin, add a bin) the customer service rep would tell me "sure- I'll let the driver know and we'll get it taken care of right away". A week or two goes by and nothing. I'll call back and request this to happen again. They tell me the same thing and nothing. It usually takes 3 different times of requesting to make something happen. The reps are really nice on the phone and every time after talking to them I feel confident that they are going to do what they say and every time nothing happens.
Another reason to not use their service is that they charge HUGE fees to add or remove a container. We're talking hundreds of dollars each time. For example if I wanted to switch a smaller container out with a larger one, they would charge around $300 to do that. You would think they would be more welcoming to added business.

AWFUL!

On Monday January 30th, I called Waste Management to arrange a "bulk pickup", (a service WM provide to SCV residences for up to 4 items per year), and was told to have them out on curbside on my regularly trash pick up day that Wednesday February 1st. The three items I asked for pick up (one mattress and two box springs) were put out with my trash as requested. I was home that day and observed my regular trash pick up be collected, but not the items for the bulk pick up. My last recycled trash can was picked up at 6 pm, but the mattresses were still there. I was hoping they were running late, but by morning, they were still not picked up. I called WM and a representative said the driver said did not pick it up since he said it was an unsafe. I asked what that meant but he didn't know. He said he would reschedule for next week and I said that was unacceptable since rain was forecasted for the upcoming week, and that would be soaked, heavy, and unsightly. He took my number and said he would escalate the matter and see if they could get it sooner, by he never called back.

I don't believe this matter can wait and request any help in resolving this matter.

I switched to waste management from rumpke and paid for a year in advance to get a reduced rate. I moved after 8 1/2 months and was told in writing that I would get a refund of the remaining balance paid. I cancelled my service on 11/11/16. It is now 1/27/17 and I am still fighting with them to get my refund! At this point, I have given up all hope of ever receiving it! Customer service is horrible! Stay far, far away from waste management!

WM negotiated a new contract with Washoe County, Nevada and those changes were scheduled to take effect on Feb 1, 2017. However, with no authority to support the decision they implemented the changes in mid January. I was invoiced for and paid for 7 can curbside pick up (using my containers). The invoice was for the 3 month period ending Jan 31, 2017. On Jan 18 and Jan 25 WM has taken 2 of 5 cans and left the other 3. They stated that the change allowed them to only take 2 cans. We have called customer service 10 times. Yes that's right 10 phone calls to customer service with repeated requests to have the route manager return our calls and resolve the problem. No returned calls, we are just ignored. I'm willing to abide by the new rules WHEN the go into effect. Right now I just want what I paid for!

For the past year WM has had an invoice on my account that says unnapply. I have called more than once to ask what this charge is for. I would have ignored it had they even told me what it was for but they cannot, and every time I make a payment the date of the unapply invoice changes. They cannot explain this nor can they tell me what this is for. The last woman I spoke with refused to let me talk to a supervisor and she was very rude, stating that it was a billing error and "don't worry about it" when asked what the error was she kept repeating "don't worry about it". This is very unprofessional.

My husband resumed our trash pick up after us being away for a year. The bill was paid in full. Was told trash pickup would resume the following monday, aug. 1st, the usual garbage day. Monday came and the trash had not been picked up. I called them tuesday, wednesday and thursday... Each day I was promised by customer service that the trash would be picked up the next day. It wasn't. Then I was told I would have to wait until the following garbage day, august 8th. This is the second week in a row and the trash is still sitting out there. I called customer service once again and the woman hung up on me. I called corporate and was told they would call me back... They didn't. My husband called customer service again and was told they would pick up the garbage tonight. It's still there. It's a health hazard and the worst customer service I have ever received. This is just unbelievable! Every day they lie and say they will do what I paid for... But nothing! I don't even know why they have not picked it up. They give no explanation.

Had a existing contract with another solid waste company that WM bought out and is now charging fees that are not authorized nor a part of the contract. We have had to paid these additional fees on our monthly invoices for fear of WM of wrecking our good credit rating. I have been fighting with WM for several months about getting a refund and even agreed to sign a new WM contract in order to get my promised refund. Since I don't trust this company, I told them I would sign the new contract when they issued a credit or gave me a refund check. WM said they could not issue a refund since this was such a large amount, $4, 386.08, they could only issue a check and that required going thru their approval cycle. 12 weeks later they finally have the check and want me to come to their office to sign the new contract. During this 12 week period, WM continues to charge those unauthorized fees. Now WM is saying they will issue credit to our account when the contract is signed. The overcharges are now $5, 959.32.

We place all four trash cans at the curb every Monday morning for pick up Tuesday. Tuesday Oct 20 2015 two green waste cans were not picked up. We called Waste management Tuesday after other green waste cans had beeb picked up.The woman at waste management said just leave the cans out and she would have the truck return and collect the green waste. We called again Wed, they were not picked up. We called thurs a woman said it takes 48 hours to pick up after a missed service. We called Friday morning a woman said she would make sure the green waste was picked up. Friday at 3pm we called, a boy started asking me questions, like did we put them out Mon? Are they contaminated? At that point We said good buy and hung up the phone. The problem is that Waste management is the only service in Santa Clarita. They can service or not.

Waste Management agreed to provide my company with an onsite dumpster. After a few short months of service, we were notified that the dumpster would be removed due to a blindspot that the driver contended with while exiting. Waste Management removed the dumpster and issued two regular trash cans followed by an increased rate. After realizing that "totes" were just standard trash cans our office realized that we could never function with such service furthermore what was the upcharge for? We told the company that competitors would in fact issue us a dumpster and the reply we received was that our company has to pay a $600.00 early termination fee? We don't have the dumpster that we agreed to and we don't agreed to the upcharge but yet Waste Management has turned us over to collections. This company has violated its own agreement and wants to hurt my business.

This is the worst company I have ever dealt with. They fail to pick up garbage at times, send me bills when I do not owe them money, suspend recycling collection without notifying us, and NEVER return phone calls! Our bills continue to go up every year, whether the price of fuel goes down or not. I have spent SO much time on the phone with them, and very seldom get a resolution. The have a monopoly in our area, so they can pretty much do whatever they want and get away with it.

I worked for Waste Management for over 3 years. When you get hired they promise you the world but after you are belittled, abused, and treated like you are five years old everyday you go to work. I gave this company 110% everyday but the micromanaging is unbelievable. They expect you to break the law with your hours and work your vacation. Then treat you like crap for it.If your under the desk you get treated better. You don't have the same rules as everyone else. I would Not tell anyone to work for these people. It is not a place. They are always looking for a reason to fire you. Even doing things to you so they can say you made a mistake. The worst place I ever worked.

Company refused to pick up yard waste that was small pieces of dead sod that contained very little dirt. The weight limitation per bag was maintained per instructions. The customer service person had no answer except that he said it was not considered yard waste. When asked what it was he had no answer. I asked for a supervisor and he said they were all busy. I received no call back from the supervisor.

We have been using waste management for our home/small business for several years and watched the service go downhill and the tricks go up. One that hasn't been pointed out here is their constant schedule change.
So we are to have our dumpster picked up the first thursday of a full calendar week of the month. Three months goes by and that pick up gets pushed to the second friday of the second week of the month. Three months later the fourth monday of the month, and three months later the first friday of a full calendar week of the month. Now that would seem they are just busy and need to rearrange their driver's schedule a little, but the schedule is never moved back always forward and four times in a 12 month year means they have just shorted you a full month and your dumpster is overflowing with an extra weeks of garbage, which they charge you for a double pick up.
Another wm scam? I think so.

I agree with... Waste management is to worst company anybody can ever have services with. I originally began my first experience with and I had pickup and billing problems with them from day one. They have missed pickup days, they have picked up however, they left trash all around the trash can that fell out while they were dumping. Worst of all problems with waste management is the billing. I left waste management and went to a company called louie's waste. I was happy with louie's, they had excellent services and billing. But louie's ended up selling out to waste management and I was once again back to the poor excuse for a company. I was so pissed to find this out. This company charges you $35 as a late fee and another $35 to resume services if you are discontinued. There fees are equivalent to 3 months of service. That # don't make any sense. I have obtained services elsewhere with another company and hopefully this new company will provide better services all around.
Best regards cory turner

I have my Waste Management bill automatically taken out by the company every month. The bill is typically in the $40's per month. This month, I noticed the bill charge for over $65. When I called the customer service person said that their driver noticed that my trash bin was 35gal bin, rather than, 20gal bin. How in the world would I know this. Plus, since the original time when I signed up for the service, the bin never changed (as the bin was delivered by Waste Management, the first time). I told the rep that I was never told this and that there was an additional $4.70 extra charge for extra trash that I've never left. I told the rep that my trash bin lid is always closed so there is definitely no overflow. I can have my neighbors confirm this. She says that she can only refund 50% of the bill! Even though, they've never contacted me to confirm the inaccurate information given by their driver. I see a scam with this company for sure and I'd like to use another waste company, if possible.