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4.3 646 Reviews

Waste Management [WM] Complaints Summary

521 Resolved
120 Unresolved
Our verdict: Expect excellent service from Waste Management [WM]. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Waste Management [WM] reviews & complaints 646

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3:59 pm EDT
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Waste Management [WM] faild to pick up waste.

At this point i'm livid with waste management. This is the second year in a row that on "special cleanup day", i've howled out my debris to the curbside following their instructions to the t. I've anticipated that there will be problems because of last year experience when I confronted their employees that showed up in an already full truck and in a very rude manner refused to do their job. Their excuse was that one of the piles was not bundled properly, so they decided no not pick up anything. Thanks city of san ramon for the monopoly.

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4:27 pm EDT
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Waste Management [WM] big fraud

The practices of waste management are abusive and un-professional. Beware of any documents signed with them. They expect you to sign for life on any of their service agreements. There's a small clause that force you to remain in service for the rest of your life, they will renew this service agreement for 36 months for the rest of your life, beware.

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mama2js
, US
Jan 07, 2010 11:51 am EST

WM has one of the SHORTEST contract terms in the INDUSTRY, read any of your vendor agreements, ALL of them from Security to building leases etc "rollover"
our competitors have FIVE year terms!

DianeMac
DianeMac
Greeleyville, US
Dec 08, 2009 5:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You are right on.I worked for lousy company, and i saw what was going on in my own county.The stupid County Administrator signs a lease with wm and then lets wm sign another lease on our transfer station, and waste management is not even using transfer station, just their way of locking their selves into the county.
waste management doesn't acknowledge their employees(the little people that make it work).
dianemac

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mikega
Phoenix, US
Sep 09, 2009 8:40 pm EDT

They did this to me too, I asked them to swap out my 4 yard dumpster with a 3 yard dumpster and they said I had to sign a form to get this done. What they don't tell me is that on the back of the form was a committment to a 36 month contract.

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5:50 pm EDT
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Waste Management [WM] scam

Last year (2008)I used WMI Commercial for "dumpster" drop off and collection. The standard WMI Commercial policy is "Payment in advance of services". Each time WMI dropped off a dumpster they would (prior to dropoff) collect the full amount of the bill. I paid with my credit card for the 6 or 8 dumpsters I have had dropped off.

6 Months ago I started getting calls from RMS collections in behalf of WMI Commercial trying to collect a $ 126.70 bill I "allegedly" owed WMI. I explained the PAYMENT IN ADVANCE policy to RMS to no avail. I called (on 4 occasions) and went through the entire years billing with a WMI representative only to have them (the reps) agree that I had (per their company policy) paid for each of the dumpsters delivered PRIOR to the delivery. In each case I was assured that the matter would be closed. In each case it wasn't.

Last month I received a collection notice from RMS for the above mentioned $ 126.70. I responded by faxing them a “validity” of claim dispute.

Today I got a phone call from RMS trying to (again) collect the $ 126.70 amount.

Again I called WMI and spoke with a rep named Alicia that promised (after verifying that I had indeed paid for all services rendered)to get the matter resolved and call me back today or tomorrow. We shall see. I'm sceptical as I've had this same conversation on at least 4 occasions with WMI reps in the past with no favorable results.

SUGGESTION FOR WMI ... Pay attention to your own company policy. When you require "Payment in advance" and don;t send a customer a written bill, don't send them to collection.

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5:19 am EDT
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Waste Management [WM] - ethics

Was employed with the company as a shop manager and Senior tech. I was the only mechanic, secretary, purchasing agent and responsible for more trucks and equipment every year, with no help. Fleet size at the time of my Feb 12 th, 2009 termination was 24 units. Upper management had verbally attacked me in "meetings", that were held behind closed doors. I had...

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8:51 am EDT
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Waste Management [WM] scam charges

Waste management bills consumers in my city in quarterly installments. If you, the consumer, do not receive your bill for any reason, do not pay it within the first 4 weeks of receiving the invoice (it is mailed @3 weeks prior to the start of the new quarter), or do not pay the full amount, whether by intent or accident, the company will still pick up your refuse but will put your account on "suspension" and charge you, the consumer a $35 re-instatement fee.

Sounds fine, because most companies providing a service can and do charge reconnect fees.in the case of waste management, the do not ever inform you in any way whatsoever on your original invoice that there is a reconnect fee if they suspend service for non-payment, nor do they mail out late notices. They do not notify the consumer in writing prior to imposing this fee.

You have to pay the fee or they will halt service. And you, their consumer, have no recourse.

In my case, my city has an ordinance requiring it's citizens to have trash service. And the city has a contract with waste management. As a result, if I refuse to pay a bill, not only am I charged a fee for reconnect from waste management, but I could be found to be in non-compliance of city code/ordinance and can be fined by the city up to $125. Waste management knows this, so they charge whatever they want, and then you are forced to pay, one way or another.

I would like to know if others have had similar billing problems/issues with waste management, or if you have been charged a fee like this by waste management without any notice prior to the charge. Please send an email to: this e-mail address is being protected from spam bots, you need javascript enabled to view it

Please include your contact information so that we may get more information in the future if you'd like to share. Attach copies of any correspondence you have had with the company that may be relevant.

Read full review of Waste Management [WM] and 42 comments
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Arturo López
, US
Mar 15, 2022 3:20 pm EDT

Need help wm and city of Oakland they want to charge me $2,500.00 on back fees plus thanks

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diane9090
, US
Nov 19, 2018 11:39 pm EST

GET THIS: village ordinance states Residents using any amount of water are forced into Groot garbage pickup with village code enforcement. My case: single lady 55 years old with no garbage presently, been rehabbing a home I bought/incorporated area/rehabbing this home by myself - using bare minimum of water, rehabbing three years now almost, and just recently Groot started billing me the quarterly billing...so far maybe $200.00 plus dollars. I do not live in the home therefore I am not a Resident, Groot states I am using water via village house is located in, and therefore Groot has drummed up false billing - I have NO GARBAGE and in fact just recently I discovered a new bin in my driveway. Groot tells me that rehabbers' finish rehabbing a home in three to four months; wait a minute I am just a single woman doing all the work by myself. Groot tells me that I am using water, so Groot has to bill me like a Resident using water and living within the house; I AM NOT LIVING IN THE HOME. Is this legal? Now village informs me that they the village will not use code enforcement actions upon me - no brainer, and that is probably because I am not living in the house like a Resident; as all their codes only affect Residents. But wait a minute - what about harrassment from Groot; when I have no garbage. To top it off - where I do live as a Resident; we have had garbage for 40 plus years now. What do I do in this case people? Any advise for me...would be greatly appreciated before they Groot ruin my credit rating. And I have not paid a penny, and do not plan on it; as I have no garbage, and no prior account for Groot and this house.

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Pennsylvania90
, US
Mar 05, 2018 1:42 pm EST

Waste Management has been sending me bills for years for waste removal service at a property they have NEVER serviced for trash removal. The borough that I live in has a different company for waste removal, plus the house had been vacant for over 5 years. They sent a bill for several years to a collection company, and they still send me bills even though I wrote to them and explained I am not their customer. I even provided proof of the borough where the property is located, along with the LISTED waste removal company which is a competitor of WM. They have never ONCE picked up a lick of trash from this property, not even a gum wrapper, but they are trying to scam me for over $1, 000!

This company is corrupt and needs to be investigated and shut down.

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Jomndfhjb
, US
Feb 23, 2018 9:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

My husband and I had cancelled services with Waste Management because we felt their prices were too high. After a month, we decided to use their services again because we were unable to find another company within reason for our trash services. My husband called WM and asked if there would be a fee to continue our service with them and the representative, of course, said NO. So we go ahead and continue using their service, and this month, we received 2 bills totaling $147.59 from these [censor] that includes a "$55 resume service fee. "ARE YOU FREAKING KIDDING ME!" I just discovered another company that services our area and when i contacted them, they informed me that they only charge $20 a month for a 65 gallon bin! Thank God for them, but boy do I feel stupid for wasting my time and money on WASTE MANAGEMENT...I would NEVER recommend or use their services ever again!

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Dano12345
, US
Feb 17, 2018 4:42 pm EST

Here it is again. These corporate companies taking advantage of devoted customers. I'm ok to spend a little more for a service, if I am getting good service. Corporate know this. their for, they precede to raise the price gradually with mainly greed in mind. Unless you call a competitor you well never know how hi is to hi. But why would a question it, surly this is the industry price plus some . Besides I'm a good customer their is no reason to gouge me. Then time moves on and it become obvious. $ 318 a month for every two weeks for 2 yard box. "really" what is going on. What, s the competitors price? " What" only $135 O my god They are ripping me off. Then comes the " shaft" when you want to cancel. This is how this generation of large corporates work now. Supported by our courts and no government guideline to help the consumer. I Be leave I will consider throwing my trash out the window.

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submarelime
, US
Feb 08, 2018 11:58 pm EST

September 5, 2017 was my last day of garbage service with Recology because that is the day i moved out of my rental and moved into my current rental.
February 6, 2018, I received a Notice in the mail from the property management at my CURRENT RESIDENCE TO VACATE THE PREMISES BECAUSE OF AN UNPAID BILL with RECOLOGY at my previous rental. WHAT?!
I called Recology and the person i talked to had a very heavy accent barely comprehensible and had to spell out her email to me because she wants me to submit "proof" that I actually moved out when i say i did. When i closed the account back in September the customer service person i spoke to did NOT have an accent. So obviously the current customer service person expressed disbelief that i closed the account because she's not the person i talked to. Anyway, They have an interoffice problem in accounting and they're trying to pin their mistake on me.
I DO NOT HAVE NOR HAVE I HAD AN ACCOUNT WITH RECOLOGY EVER SINCE I LEFT THE RENTAL IN SEPTEMBER OF 2017!
Why is Recology threatening my current RENTAL PROPERTY MANAGEMENT with a lien when i don't have service with them and haven't since i moved out. Why is Recology putting liens on landlords for a tenant utility bill in the first place? That doesn't make any sense to me at all.
The problem with all of this is I'll probably end up homeless because of the way Recology goes about trying to collect on unpaid bills...AND IN MY CASE THERE ISN'T AN UNPAID BILL..and now i have to submit copies of my personal documentation that is confidential like the PG&E closing bill, AT&T closing bill, etc and i don't feel comfortable giving them my accounts information. If they can screw up by not closing my account and charge me anyway, why wouldn't they use my personal identifying information for illegal purposes... .I could just imagine ...with all of the illegal immigrants in California it is not far-fetched to imagine that my personal identifying information can and possible will be used for identity theft purposes...

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Fashion Kiosk
, US
May 16, 2017 12:01 pm EDT

This company is FRAUD, and scam, i used to have service with them for a long time, then suddenly in one month they overcharge me about $3000, for calling "Overage" charge, which was not true, i used to produce the same amount of trash for more than 3 years, they keep calling me to collect, but i defiantly refused, and asked to challenge them in court,
Stay away from WM, all fraud and rude customer service.

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rwturner
, US
Mar 23, 2017 2:30 pm EDT

As the former WMI employee accurately pointed out, my quarterly bill increased almost every single time. When I had enough and cancelled, I was told that they could significantly lower my rates! That's 100% proof that the incremental increase in rates to existing customers is not warranted, it's merely gigging existing customers for more money and hoping they won't notice. Then they surprised me with a $25 tote removal fee. I could deliver their totes anywhere in the city for $1 of my fuel and would have gladly done so had I known there was a fee equal to a whole month of service for picking up their own totes. I will never do business with them again and I will tell others to avoid this company like all other morally bankrupt corporations.

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trish1gordon
, US
Aug 26, 2016 1:50 am EDT

Don't sign a contract with them. They will lock you into a rolling contract. In order to cancel you have to send them a certified letter 90 days in advance of your 'expiration date'. If you don't, your contract rolls over for an entire new term. In my case it rolled to another 36 months. If I cancel, I have to pay a pickup fee $100, plus 6 months of billing in my case $906. Beware of this company!

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jonkquill
, US
Aug 03, 2016 5:03 am EDT
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I am a customer of Waste Management & have been for the last 9 years. There was a random charge on my last bill of $18.48, I didn't look at my bill closely, so paid it. On my latest bill the random $18.48 has been added again. I phoned WM today (08/19/11 - spoke with a customer service rep, then Stephanie Floor Lead/Supervisor) they told me it was their mistake & they couldn't explain why it had been added, but I have to pay it anyway & they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake then to be reimbursed in two months time. I was told if I do not pay this random added charge, I may incure late fees! After hearing this I asked if I could speak with a Manager, only to be told that the Manager had just gone into a meeting & will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now have to overpay on this bill when I can't afford to.

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12:00 am EDT
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Waste Management [WM] - Demand for payment

We just received a "demand for payment" for services to a property that we sold 3 years ago. We did not receive anything from them prior to the nasty letter demanding payment and a threat to turn it over to a collection agency. On august 8, 2004, I cancelled the service to the address 16857 e. Napa drive, aurora, co. Our bill was paid in full at the time I cancelled it. What is the best way to handle this.

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Waste Management [WM] In-depth Review

Company Overview:

Waste Management (WM) is a leading waste management company with a rich background and history in the industry. Founded in [year], WM has grown to become a trusted name in waste management services. The company's mission is to provide sustainable waste solutions while prioritizing environmental stewardship and customer satisfaction. With a vast network of facilities and operations across [location], WM offers comprehensive waste collection, disposal, and recycling options to a wide range of industries and sectors.

Services Offered:

WM offers a diverse range of waste management services tailored to meet the specific needs of its customers. The company provides efficient waste collection, disposal, and recycling solutions, ensuring that waste is handled responsibly and in compliance with regulations. WM's services extend to various industries and sectors, including residential, commercial, industrial, and healthcare. The company also offers specialized services and solutions to address the unique waste management requirements of different industries.

Environmental Sustainability:

WM is committed to environmental stewardship and sustainability. The company actively works towards reducing waste, conserving resources, and minimizing its environmental impact. WM implements initiatives and programs that promote recycling and renewable energy. By investing in advanced technologies and innovative waste management techniques, WM strives to achieve a more sustainable future.

Customer Experience:

WM prioritizes customer satisfaction by ensuring ease of access and utilization of its services. The company offers user-friendly platforms and tools that enable customers to efficiently manage their waste disposal needs. WM's waste collection and disposal processes are known for their efficiency and reliability. Additionally, the company provides responsive customer support, ensuring that any queries or concerns are promptly addressed.

Pricing and Value:

WM maintains transparency and clarity in its pricing structure, allowing customers to understand the costs associated with their waste management services. The company offers competitive pricing compared to other waste management companies in the industry. Customers can expect value for money in terms of service quality and overall customer satisfaction.

Technology and Innovation:

WM embraces technology and innovation in its waste management processes. The company integrates advanced systems for waste collection, tracking, and reporting, enhancing efficiency and accuracy. WM also focuses on innovation in recycling techniques and waste-to-energy solutions, contributing to a more sustainable and resource-efficient waste management approach.

Compliance and Regulations:

WM adheres to local, state, and federal regulations in waste management. The company ensures that its operations comply with all relevant laws and regulations to maintain ethical and responsible waste disposal practices. WM has obtained certifications and accreditations that validate its commitment to compliance and responsible waste management.

Corporate Social Responsibility:

WM actively engages in community initiatives and charitable activities, demonstrating its commitment to corporate social responsibility. The company supports local businesses and organizations, contributing to the growth and development of the communities it serves. WM also prioritizes employee welfare and development, fostering a positive work environment.

Reputation and Trustworthiness:

WM has established a strong reputation and credibility in the waste management industry. The company's commitment to delivering high-quality services and its focus on environmental sustainability have earned it the trust of customers. Positive reviews and feedback from previous customers highlight WM's reliability and professionalism. The company has also received awards and recognition for its contributions to the waste management sector.

Future Outlook:

WM has ambitious plans for expansion and diversification of its services. The company aims to embrace emerging technologies and trends in waste management to stay at the forefront of the industry. WM is committed to continuous improvement and innovation, ensuring that it remains a leader in providing sustainable waste solutions.

How to file a complaint about Waste Management [WM]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Waste Management company. Make it specific and clear, such as "Incorrect Billing for Waste Collection Services" or "Missed Garbage Pickup Dates".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with the Waste Management company. Include key areas such as:

  • The nature of the service or issue, including dates and locations.
  • Any communication you've had with the company's customer service, including dates and the nature of the interaction.
  • Describe the problem you faced, such as missed pickups, overcharging, or poor customer service.
  • Steps you've taken to resolve the issue and the company's response or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or health and safety concerns.
Be as specific as possible, providing a chronological narrative of events and any relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or photos. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from the Waste Management company, whether it's a refund, service to be rendered, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from the Waste Management company or other users who may offer advice or share similar experiences.

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