Complaint Rating:

Company information:
Washington Gas
6801 Industrial Rd
Arlington, Virginia
United States
Phone: 703-750-1000
washingtongas.com

I don't understand how there is no other public utility competitor with Washington Gas - isn't this a monopoly? Is this legal? They have the WORST customer service staff - I have been explaining to them for over 8 months now that the bills they send me are erroneous and that I do NOT have an outstanding bill with them. I have called several times, mailed and faxed all my supporting documenetation etc. Not only have they told me oh...about 5 times now that the problem would be resolved, they have even sent me a final bill with a zero balance. But that does not mean anything to them apparantly and they keep sending me bills! The latest letter stated that "if the bill does not belong to you, please advise us who is responsible for the bill." All I have to say at this point is...Are you kidding me?? Who's responsible?? It could be Santa Clause for all I care! This last letter says it all about their lack of professionalism, lack of competency and lack of due diligence and service to their customers. If any of you out there have experienced this and have successfully corrected your problems with them, please let me know!!!

Thanks,

FedUp