Complaint Rating:

Company information:
Washington Mutual
United States
Phone: 866-888-5935
wamu.com

My loan was sold to washington mutual Jan 2008, they took it upon themselves without my authorization to pay the taxes on my house in Feb.2008 when I still had plenty of time to pay them myself. Now they have increased my monthly payment from $1531.12 to almost $1900.00 per month to get there money back. I have never in my years of owning property ever had a 30 day late, well this company has caused me to have one. I made a call to wamu to please work out a payment plan to pay the taxes back, in the mean time they said it would be a couple of weeks I had to pay my mortgage for july which I did in plenty of time at the bank in the amount of $1531.12, the teller never said a word to me about the payment being to low. I received a call from wamu on or about August 5th saying I was $450 short on my payment, I was shocked, the man named either john james, or james john reassured me there would not be a late pay on my credit if I paid the shortage so I did and he lied, not only that but wamu never accepted my payment which was paid on the 12th of aug I have a 16 day grace period which has now caused me a 30 day late. I now cannot even refi my home with another company to get rid of wamu because of this. Please I need help I never told them to pay the taxes, not only that I do not escrow period not insurance, nor taxes. I have asked them to please take the 30 day off my credit and they refused I spoke the the supervisor named Theresa.