Complaint Rating:

Company information:
Washington Mutual
Montrose, Colorado
United States
Phone: 970-240-0050

I have two homes financed with Washington Mutual. Both loans were sold to that company by the original lender. I also have a credit card through WaMu. In dealing with the company in both mortgage and card departments I have found wait times to speak to a representative to be sometimes in excess of 30 minutes. Service reps are both uncaring and unmotivated, and supervisors are rude and cold.

We recently were forced to spend many hours working some of these people because those in their processing departments either cannot read or comprehend simple documents. After changing home insurers and sending proof of insurance to WaMu, we find that their clerks cannot tell the difference between a proof of insurance and a bill. Consequently, even though I had paid the insurer myself, WaMu proceeded to disburse funds from my escrow accounts to the insurance company -- not just once but THREE TIMES IN 72 HOURS... AND OUT OF THE WRONG ACCOUNTS. Next thing I find is that one escrow account is depleted by several hundred dollars and the second is down in the negative balance column.

Their card services are just as bad. Reps are surly and some cannot speak the language clearly. Statements are made which are not true and accurate and calling to correct errors is usually an ordeal. I have closed the card account after only 5 months. Obviously the house mortgages are not so easily disposed of. However, I am a very successful real estate broker who is frequently in a position to influence buyer decisions regarding lenders and financing details. Enough is enough. I'm tired of the crap, rude behavior, broken promises and poor service from those that expect me to pay them. I will do without rather than do business with WaMu again.