Complaint Rating:

Company information:
California
United States
Phone: 559-970-7659
www.wamu.com

On many occasions I have incurred overdraft fees. Usually I incur these from transactions taking 2 weeks to show up! When I ask wamu to reverse these fees not only does it take them literally two weeks to respond to me but then they say there is nothing that can be done because it is bank error. Recently I had a 6.00 charge go through that wasn't supposed to the company refunded my 6.00 but I am still stuck with a 30.00 fee! When I e-mailed Wamu regarding this and said I could show proof that it was not my fault they said there was nothing they could do since it was not bank error and that I should take it up the merchant who caused the overdraft. They even say on their account information that we are allowed one free overdraft fee reversal a year I have yet to obtain that yet. Their customer service sucks, their website is slow and always has issues, and transactions take forever to show up. I have a Wells Fargo account too and almost (very very rarley) have any issues especially with overdraft fees. I even have overdraft protection set up on my Wells account and it works perfect. I have asked for the same from WAMU but they never respond and let me know how. And calling on the phone is an even bigger joke their reps are rude and unhelpful it is always well, their is nothing I can do about that for you today.