Complaint Rating:

Company information:
Washington Mutual Bank
P.O. Box 660433
Dallas, Texas
United States
Phone: 1-888-356-0023
www.wamucards.com

I opened a new WaMu account in March 2007 with a 0% apr for balance transfers and low rate (8.99%) on purchases. I made timely payments until December 2007 when I was two days late due to not scheduling an online payment (my fault to be sure). Now, interest rates have been hijacked to 28.99%. The latest scam is that they have reduced my credit line to just above what I owe which kills my credit score so that they can now justify even more screwing me over. I had called about the high interest rates about 21/2 months ago and Sandra at WaMu said my rate would be reduced to 3.99% on balance transfers and 11.99% on purchases... LIES! Today, Anna the manager said that would not be the case but in fact balance transfers would be 11.74% and purchases would be 19.99% and they would reduce my credit line anyway. I told her that I did understand credit scores and that reducing my credit line hurt me tremendously on my report. Anna basically said "too bad for you". These people are bastards. Do not do business with them. Capital One is the only credit card worth having. I will pay these people off and kick them to the curb.