Complaint Rating:

Company information:
Washington Mutal
California
United States

I've had a Washington Mutal credit card for 4 years at 12.9%. I pay my credit card online every month before the due date and always more than the minimum payment. In February I suddenly notice my " finance charges " have increased dramatically to a 21.9%. I called customer service to find out why. They told me they would send a letter answering my question. It seems they have deemed me a possible credit risk!! I canceled several online payments that I was putting on the WaMu card. Now, since I have never been late with this card or any other credit card I carry and always pay more than the minimum and have never gone over my credit limit I'm wondering why I received a second notice today that starting May 1st I have the option of either canceling my card and staying at this 21.9% or leaving the account open and now will be charged the prime rate plus 23.9%. I'm furious!!! This is a bate and switch tactic. I'm taking out a loan paying this off and canceling the card. I'm also going to contact my congressman. I understand there are congressional hearings going on about this very practice and we need to stop this now!!