Complaint Rating:

To

M/s. Electrolux

C/O- M/S. Videocon Industries Ltd.

Global Business Park

Haryana – 122002



Sub. : Complain about Product .



Kind attn. : Marketing Manager



Dear Sir,



This is to bring to your notice the Electrolux make of Washing Machine model No. EWS70 Classic Plus vide Serial No. 64310344 purchased by the undersigned.



The above mentioned machine was purchased from your local distributor /Dealer is M/S. GUPTA DISTRIBUTORS of Buxi Bazar, Cuttack., Orissa. It is to bring to your notice that this model of your machine has been constantly giving us problems since its purchase 1 1/2years back, probably due to some manufacturing defects in this model. There is no proper service back up and even after repeated reminder to your distributor when the service personnel comes, the machine operates for a short period, then again some or the other problem comes up. This has happened a number of time and it is badly affecting the purpose for which the machine was purchased.



We have also purchased different makes of washing machine previously which had a satisfactory operating life. So I would like to draw your attention to this problem and request you to solve it, or replace the above model with a superior quality machine.



I hope keeping in mind your high reputation and market goodwill you will immediately take necessary steps towards the same.



Thanking you,



Yours faithfully,



Sanjay Jajodia

14 cantonment road,

Cuttack- 753001

(Orissa)

Mob.: 9937223120