Warranty Division Complaints - Unsolicited phone calls

108 days ago by Erik [send email]

I've had this same company calling me for months almost every day and I can't get them to stop. The other night I tried to have some fun with them by wasting their time. I had the sales rep on the line and when she asked me for my VIN I gave her my license plate number. I led her on for a while, telling her things like I didn't have any insurance and could she help me get insurance. She still persisted. Finally I asked to speak to a supervisor because I said I wanted to buy the service but wasn't getting anywhere with her. When she "transferred" me, the phone went dead.

Last night I pushed 1 to speak with the representative and when she came on the line I said that I was about to close a deal with a previous rep but had some problems so could I please speak to a supervisor. She did put me through to someone else named "Ashley Thomas". I asked her what her position was and she said "front desk manager". I asked her what the name of the company and she told me "The Warranty Division". I confirmed that it was the actual company name, according to her. Then I asked where she was located. She said Atlanta, GA. I thought this was curious since the caller ID says Florida. I then asked if this was a telemarketing company or the actual company itself. She told me it was the actual company.

Finally I hit her with the fact that they keep calling. I told her I have been receiving these calls for months and no matter what I do I can't get them to stop. I don't have any cars that are not under factory warranty and have no interest in the service. On top of that the calls are annoying and bordering on harrassment. She apologized and said she would put me on her do not call list. I told her that was great becaue I've been trying to do that for a month but the calls keep coming in. She apologized again and said she understood and was very sorry.

Finally, I thanked her for her help and aksed if I could get her number just in case the calls continued. Click...

That's when she hung up on me.

I feel like maybe I made some progress though. Maybe this time the calls will actually stop.

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Warranty Division Complaints - Unsolicited phone calls

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