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The good, the bad, and the ugly - discover what customers are saying about Warranty Direct

Welcome to our customer reviews and complaints page for Warranty Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Warranty Direct.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Warranty Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Warranty Direct, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Warranty Direct. Your feedback is an important part of our community and will help others make informed decisions.

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10:31 am EDT
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Warranty Direct vehicle will not be repaired

PLEASE READ THIS!
Vehicle needs a harmonic balancer that is covered on warranty, however since there's not a bolt in the balancer they won't repair the vehicle 
Customer Service at Warranty Direct says that there is a bolt that holds the harmonic balancer to the crank of the vehicle. Well that bolt is gone. I don't know where, when, or how. As soon as my vehical showed a battery light and check engine light I stopped and called Warranty Direct to began the process of fixing the vehical. It has been 2 weeks now and I'm now finding out on this day of 08/06/2013 that they do do not think the bolt that holds the harmonic balancer to the vehical and the crank shaft is not part of the repair and the bolt being gone is not covered under my contract. Even though the mechanic at the repair facility says that due to the harmonic balancer failing is most likely what caused the bolt to strip and be lost. So now I have a vehical that needs fixed that I can't affored and I am paying on a warranty in the amount of $2200.00+ that seems is a rip off and they find any little excuse to not have to pay for a repair. I spoke with a customer support rep named Buddy. I asked him multiple times that I wanted to speak with his manager as he stated he was the manager. I was very frustrated at this point, so I call the corporate office in Atlanta. They sent me back to the same rep Buddy. At this time after speaking with him multiple times he finally sent me to his higher up witch I had to leave a voice message and wait for their return phone call. At this point I have had the automatic payment deduction from my bank account that pays for their services stopped until this can be resolved, or a refund of my payments to Warranty Direct is issued. I still have not heard from a member of management from the company    

PLEASE READ! SAVE YOUR MONEY! This place is a complete ripoff. I spoke with a Tom and a Brittney this morning, neither person could put me through to a manager or higher power employee. However Brittney did admit to me that warranty direct is a waste of time and money for services that they will always find a way around to not have to pay for. I have cancelled my contract and unfortunately I will not get 100% refund. Either way it goes they will get your money and your vehical will not be repaired. I hope other people read this, so maybe they won't be ripped off. PLEASE DON'T WASTE YOUR MONEY!

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2:25 pm EST

Warranty Direct The coverage for the price is not good at all, its component specific

The coverage for the price is not good at all, its component specific. So if the component is not list it will not cover. For example, it only covers the minor component of the air-conditioner, the cheap parts, not the expensive parts.

For the price you pay for the warranty you will still paid a large amount for repairs because your policy is useless. Save your money.

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TheWayItIs
, US
Dec 10, 2012 3:30 pm EST
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Be more specific. There are window brands that still have 5 year sealed system mfr warranties. Many home units have 10 year warranties on the sealed system. Air conditioners last a long time. It is not a complex unit. Other than the sealed system, the main components are the power supply and control panel (board). Why would anyone need an extra warranty? Certainly not cost effective.

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J
9:50 pm EST
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Warranty Direct car warranty

i got a deal from the after i bought my used truck . i only had to wait a month and put on a thousand miles. so two months after i bought the truck it wouldn't start . i called WD they had me take to the ford dealer. than a few days after that the dealer called and said WD wanted them to take the engine out so the can send there inspector to make sure what the dealer said was right. the catch if they deny my claim i have to pay $750 for engine removal . so i called and talked to Thomas at ext. 625 right away he told me very normal nothing to worry about was just to make sure they didn't need to replace anything else. so engine pulled they found that the timing chain shaft and chain broke. which is covered under my plan. good news. so i was told would take a couple days for final OK but all looks good . from Thomas again. so a few days pass . dealer calls me and says they want to send another inspector because first one didn't make sure oil pan was of to further check it. so i called Thomas again he said no worries that i was fine and i would get OK in a few days nothing to worry about. so a few days go buy. and i get a call at 6pm on a Friday saying i was denied because who ever worked on the engine before left a metal tooth in there from old gear . which is funny because the one that broke is all over the place. i called Thomas again not nice this time he said nothing he could do . that because someone left a bad part in car they don't have to cover it . i said how do u know it wasn't the part that blew apart did u glue them back together and find extra parts he said no his inspector could tell . so now i'm out of a car to make matters worse lost my wife this year to cancer have 4 boys to raise and i'm driving a 1998 dodge truck that has only 3 seats and no way of fixing my truck . that seats six. i put about 3000 miles on car before it failed no sign of problems before hand . i think they look for any reason to deny. my ford dealership said they will never touch a car from them again they said the worst company they have ever dealt with in there 40 plus years. i learned that people can still get screwed over so the first thing i'm doing is contacting my friend that works at BBB and filling a Complaint and calling my Best friend who is a lawyer. my number is 10193576WD called and talked to a regular customer service guy and he said wow cant be leave u didn't get covered told me to get on a three way call with the dealer and claims department . because normal customer cant get a hold of claims only the company working on your car. at least someone there has a clue

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5:34 pm EDT

Warranty Direct Failed to pay out on aclaim

The air conditioning failed on my Jaguar S Type 2.7 diesel and Warranty Direct rejected the claim on the grounds that if it turned out to be a pipe then the car is not covered. The problem is that the subframe has to be removed to get at the components as the engine and anciliaries are shoehorned in to the body.The cost of the labour to do this is some £500 so plus the parts and the VAT I am well out of pocket. As the policy is due for renewal I will be taking my business elsewhere !

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1:24 pm EDT
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Am currently trying to make a claim on my warranty direct car warranty. They are dteremined not to pay. Policy says it covers wear and tear --dont believe it-they will use any excuse not to pay.I have a seized brake caliper say dealer must strip it fist to determine cause - eg if caused by corrosion then this is not apparently wear and tear- also would have...

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1:23 pm EDT

Warranty Direct Do not use

May 2011 - Do not under any circumstances give Warranty Direct your business. My 2005 Volvo XC90 needed a new transmission. I took it to a Volvo certified repair shop in Atlanta and Warranty Direct would not pay the $7200 to replace the transmission correctly. Instead, "John" at extension 1606 at Warranty Direct said they needed to put the absolute cheapest, rebuilt transmission and take to AAMCO saying arrogantly "as long as you're paying for your warranty who cares if it breaks down again in a few months." Unbelievable. After 3 weeks of dragging feet and multiple inspections by Warranty Direct it was still not repaired properly with a rebuilt transmission (although the AAMOCO guys are fantastic). Meanwhile, I shelled out $450 in rental car fees of which Warranty Direct only pays a very small small portion. I'd had enough. I just sold my Volvo last night and cancelled Warranty Direct this morning. I've never felt better. Do not use this company. The people that work there are arrogant, unhelpful and greedy. They did not care about me, and they will not care about you.

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6:12 am EDT
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Warranty Direct WarrantyDirect not only spams you but also sells your email address

I signed up for a quote on warrantydirect.com around the beginning of April. I did not choose them but with a competitor that I thought had a better deal/contract.

It has almost been a month later and the mail address that was used for warrantydirect.com has gotten 13 email and now 1 from from Audible.com. I'm really surprised that Audible is buying email addresses. But what pisses me off is that warrantydirect.com sold the email address!

Note: The email address I used for warrantydirect has never been used before. The account has existed for 2 years but has never receive any email until I signed up on warrantydirect's website.

If you give them your email address, expect them to substantially add to your spam.

Rob

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4:50 pm EDT
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Warranty Direct Denied Claim

Purchased a 7 year, 100, 000 mile extended warranty from Warranty Direct when purchased my 2006 Chrysler 300C in 2006. Never had a claim until today April 5, 2011. Dealer calls the claims section for authorization to replace the oil pump sensor switch and guess what. Claim denied. Part not covered. Not a happy consumer, glad I didn't use their towing service to have the car delivered to the dealer, that would not have been covered either. Evidently they would prefer you wait till the car completely breaks down before covering the parts that prevent major malfunctions. At least AAA didn't give me hassle over the tow. Encourage anyone to read the fine print including the what to do in event of failure and service department guidelines. They have a lot of outs.

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MOHAMMED9786
London, GB
May 23, 2011 8:02 pm EDT

I took out a warranty direct policy last week and had to call them to change my bank details dailed there number at 15.45 got a ringing tomne then was toild 3 callers before me at 16.30 had 2 callers before me and at 17.00 1 caller before me at 17.30 SORRY THE OFFICE IS NOW CLOSED

SO I SENT THEM A EMAIL TO SAY I WOULD LIKE OT CANCEL MY POLICY AT 17.45 GOT A PHONE CALL TO ASK WHY I WOULD LIKE TO CANCEL I TOLD THEM IF IT TAKES 2 HOURS TO GET HOLD OF THEM ON THE PHONE THEN HOE MANY HOURS WOULD IT TAKE TO MAKE A CLAIM

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J
7:16 pm EST

Warranty Direct Scammed me big time

On 16 July 2007 I purchased the Secure Care+ Plan from Warranty Direct. I purchased this plan due to the factory warranty on my 2003 Audi A4 was going to end on 31 July 07. My car had 42, 068 miles at the time of the purchase. I then felt like I bought a piece of mind that my car was going to be covered.

On the morning of 2 Aug 07, my car broke down. I took it to the Audi dealership immediately, just as my Warranty Direct contract said I must do. I was informed by the certified Audi technician that my transmission had locked up. The transmission must be replaced.

Since the car was already outside the factory warranty, I gave the dealership the contract number and the claims department for Warranty Direct. The dealership made the claim and it was denied immediately. Warranty direct stated that the transmission problem was pre existing. They made this denial before talking to any of the technicians. If the transmission was broke before I bought the warranty I would have taken it to the dealership while it was under the factory warranty. After I proved that point to them they said they needed to check the service records of the car. I have my car serviced exactly like the manufacture suggest.

After that was settled, they denied the claim due to the fact that it was a wear and tear malfunction that caused the transmission to lock up. Even if it was a wear and tear, my contract plainly states that it covers wear and tear failures. The claims manager (Jeff Baker) stated that my warranty does not cover wear and tear. I called the sales department and asked them, without giving them information about my dispute, if the warranty covers wear and tear. They assured me that any wear and tear failure would be fully covered. The Audi certified technician informed me that the oil sending unit inside the transmission is what caused the transmission to lock up. He said that this was a malfunction, not a wear and tear.

Now I am stuck without a car until this gets resolved. My warranty covers rental vehicles but I am scared to go get one due to the fact they might try to get out of paying for it. It is clear they will take any route necessary to get out of paying for this repair. Also you cannot get any supervisor on the phone. All you get when you call their ext. is voice mail, which of course they do not return your call. This seems like an auto warranty scam.

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6:01 pm EST

Warranty Direct Won't pay for work done on car

I purchased an Extended Service Contract from Interstate National Dealer Services, Inc. dba Warranty Direct. My mechanic and I thought the job should be covered because it wasn't listed in the Exclusion Section of the contract.

I called the Warranty Direct and they informed me the repair was listed in the Exclusion Section. I asked them to find it - they could not. Then I was told for it to be covered it had to be listed in the Included Coverage Section. We could not find it there so claim was denied.

I strongly urge one to consider another Warranty Company or perhaps just put the $3, 000 in the bank and pay for your own repairs.

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6:39 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Note to consumers, the majority of complaints on this site are done by employees of Warranty Direct's competitors most of which has F ratings with the BBB or under investigation by state attorney generals. Warranty Direct has been in business for over 30 years, has an A+ Rating with the BBB and is the only administrator that sells its products direct to...

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4:18 pm EDT

Warranty Direct Lousy customer service on refund

The get a FAIL on customer service. Existing customers can't get an answer on the contract termination refund amount or formula they use. The contract language is cryptic, and you only find out how much you'll get once the check shows up 4-6 weeks later. On the phone with customer service, I got zero clarification on the contract formula, but did get a rude agent who refused to let me speak with a manager. What if I'm trying to decide to refund vs. transfer before I sell the car.

Here's the interesting thing. Not long ago I asked WD for a warranty quote on a newly purchased car. This is potentially $2684 in sales to WD, assuming I wanted to continue to do business with Warranty Direct. I don't.

Do these people realize we're in a recession? For crying out loud, take care of your existing customers and make them want to come back!

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Warranty Direct
Atlanta, US
Dec 17, 2010 5:00 pm EST
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Note to consumers, the majority of complaints on this site are done by employees of Warranty Direct's competitors most of which has F ratings with the BBB or under investigation by state attorney generals.

Warranty Direct has been in business for over 30 years, has an A+ Rating with the BBB and is the only administrator that sells its products direct to the consumer.

To customers that wish to post on this site with legitimate complaints, post your contract # and a contact number so Warranty Direct Customer Service can get in touch with you. You can also contact Customer Service at:

Customer Service

Toll-Free Phone: [protected]

Fax [protected]

Hours of Operation:

Monday-Friday 9 am-8 pm ET

Warranty Direct - A+ Rated By the BBB - http://www.warrantydirect.com

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5:13 pm EDT

Warranty Direct Faulty Sales Practice

Initially I declined the product due to price and the sales representative suggested I speak with a finance representative to negotiate the price. I was originally quoted $2400 and when the finance representative so called "sweetened the deal" he said he will knock off $200 but failed to advise there is a $150 processing fee. Of course, I found that out after I received my paperwork.

I called the following day to speak with a supervisor and of course no one was able to assist me, I asked to have the call pulled and they claim that I cannot listen to the call unless I subpoena the records. Nevertheless, I canceled my contract the next day and I was advised it takes 30 days for a refund. A month later I called to check status of the cancellation and was told they canceled it the same day but processed it a month later and it takes 6 weeks for a full refund! The representatives are not knowledgeable about the products they sell and they deceive the PUBLIC! I would not suggest you purchase from this company at all.

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Warranty Direct
Atlanta, US
Nov 24, 2010 7:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Note to consumers, the majority of complaints on this site are done by employees of Warranty Direct's competitors most of which has F ratings with the BBB or under investigation by state attorney generals.

Warranty Direct has been in business for over 30 years, has an A+ Rating with the BBB and is the only administrator that sells its products direct to the consumer.

To customers that wish to post on this site with legitimate complaints, post your contract # and a contact number so Warranty Direct Customer Service can get in touch with you. You can also contact Customer Service at:

Customer Service

Toll-Free Phone: [protected]

Fax [protected]

Hours of Operation:

Monday-Friday 9 am-8 pm ET

Warranty Direct - A+ Rated By the BBB - http://www.warrantydirect.com

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3:13 pm EDT
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Warranty Direct is a total rip-off. They failed to cover the expense that they approved when I brought my 04 Ford F-150 in to repair my rear differential. First my service manager called the claims dept. and talked with a Mr. Gonzalez who approved a total tear down of my differential. When completed the SM called again and talked to Joe Chee in claims. He...

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7:13 am EST
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Warranty Direct is a scam company. I spent $1300.00 purchasing their top of the line extended warranty. My altenator went out and was repaired by an authorized dealer. Coverage was in order, the part was a covered part, and the repair facility was an authorized facility...yet Warranty Direct DENIED the claim. I got the impression this was a scam operation...

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