Company information:
Washington Mutual/WaMu
San Diego, California
United States
I have direct deposit with WaMu, scheduled for the last day of each month.
I was overdrawn $300 with an overdraft charge of $33, which I understand and accept this amount. I had also received my usual monthly letters from bank, telling me my bank card would not be honored until a deposit was made to bring to +balance. this is a usual routine, (I am on disability retirement and living in San Diego, one eke's out an existance!) So, my card would be reactivated 6/30/08.
On vacation, Saturday June 27, 2008, I called the 800# and had an available balance of $525, even tho, the scheduled date is June 30, 2008. If the last day of the month falls on a weekend, direct deposit is available on Friday, but the last day was monday. According to SDCERA, direct deposit wasn't wired to WaMu, until 6/30/08.
I have another Direct Deposit on the 3rd of each month. Upon return home, I called WaMu 800# (07/06/08) to find out available balance, I needed to pay rent. the available balance should have been close to $1, 000, but balance was only $200! I called WaMu wanting to know why the balance was only $200, and asked them to go back to 6/30/08, and on this date, according to the bank, I was overdrawn
$333.00 but had made purchases, , on 6/28/29/08 and each purchase had been charged $33 Overdraft fee, to the tune of $278.
I told her that was impossible, as my bank card could not be used until a deposit was made, per written notice from WaMu. She responded that was incorrect and card was available to use.
I have figured the bank has been doing this "Service" for the last 5+ years.
last time this occurred, the bank manager could not account for missing $400, and when I kept pushing for an explanation, she jumped up and stated, ...If you want any further information regarding your account, you can contact our consultant, to, yet another fee, of $25 per hour!!
they never admit to their Fraudulent practices!
