Complaint Rating:

Company information:
Walmart/Smart Style Salon
Millington, Tennessee
United States

I went in to get a perm yesterday. I was told it would take a couple hours to complete because I have such long hair. I was fine with that. The stylist, however, had no clue what she was doing. It took 2 hours to put my hair into the rollers, not because it was a lot of hair... because she kept rolling it wrong and kept wanting to reroll it. Then, when she went to put the perm solution in my hair, she did not put a protective bib on my face. Thank god I had a towel nearby. She POURED the stuff on my head and it immediately went all down my face, into my eyes, all down my neck, and everywhere else. My eye is STILL irritated and I have chemical burns on my neck. Finally, another stylist stopped her and had her put the bib on. When it was time to wash the perm solution out, all went according to plan. But wen she moved me over to dry my hair, it was obvious that the perm did not perm the ends. She started mumbling about how it didn't quite take and she put some sticky gross paste in my hair. Then she walked into the back and talked on her phone for a bit. Then she hurried out the door saying it was a family emergency. I wasn't even done yet. She had all the goop in my hair and left. There was no family emergency. She had been griping earlier that she got off at 3 and wanted to be out on time. This phone call amazingly came at 3:20 when it was obvious that she was going to be late. The other stylist had to finish with her customer before I could be cared for. She looked at my hair, shook her head, and wound up having to wash the goop out of my hair. It still isn't all the way out. My perm looks terrible. And I was still charged 95.00. My hair looks nappy with the goop in it until I can get it all out. What TERRIBLE customer service. I have to go back today to get the mess taken out of my hair. I better not have to pay.