Walmart reviews and complaints 1
View all 2742 complaintsWalmart - online order disappeared after I paid
I ordered a tv from walmart.com 10/11/15 for same day pick up. They took my money and then when I checked the order history, it was not there. I checked my balance and the payment was taken from my account. I called walmart customer service and they had no idea what happened and told me that I would have to contact the walmart credit card company because that was my method of payment. since it is sunday, they are closed. I tried calling the store to see if my same day pickup order came in, and the woman told me that if I ordered something this morning it would take two days for it to show up on their end. I said no. Not with same day pickup. She said oh. Okay. And then transferred me to another line which got disconnected. I called back and asked for a manager twice and was put on hold and never picked up. This company is horrendous. You take my money, my order disappears and you have no idea how to fix it? Are you kidding me? And on top of all of that, I can't get my TV today like I planned! So, I paid for a tv but cannot actually get it. Unreal.
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The same thing just happened to me with a ring that I paid for with gift cards- and they can't trace it because it wasn't paid for with a credit card. Did you get any resolution? Just curious because it happened to me last night and right now I'm out $1900 and nobody can seem to find any record of this order, even though I have screen shots of the confirmation of the purchase, and my gift cards are all empty now...