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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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7:26 pm EST
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Walmart scam

My daughter was sent a $70 Wal-Mart money card from her grandma in N.C.
When she tried to use it the 1st time in the machine at our local Wal-Mart in port orchard Washington, it was denied, do to my daughter hit 1 number wrong in the pin #. So I called the phone number on the back of the card, and they said I would have to wait several days to use the card. We waited and tried again to no avail. I called money card services again and they said the card had a zero balance even though no cash was withdrawn off the card, they even acknowledged that the card had a beginning balance of $70, but they now wanted me to send them the receipt so they could investigate it. I found this to be ridiculous due to they acknowledged the card started with $70 on it, no withdrawals were done, but now it has a 0 balance. I faxed it to them, but the receipt was faded, I called back up and they said to wait and call back in 1 business day for it to go through their system. In which I did and these people from this 3rd world country would not listen to since about the receipt being too faded to fax, they just kept saying to resend it, even though I told them verbally everything on the receipt. They also told me to go to the store where it was purchased to get a more legible receipt. I told them it’s in another state. So I called the N.C. Wal-Mart to have them fax them the store ledger, but they never received that either. So I went to my local Wal-Mart and spent over an hour with the assistant manager re-faxing the receipt and her verbally telling all the info on the receipt to the 3rd world Wal-Mart money card service center. The 1st represenitive said talked to said it isn’t the right receipt for this card. I strongly disagreed so she called back up to find out who ever she talked to was mistaken of course. She Called up N.C. Wal-Mart to get the receipt sent again. All this for the 3rd world Wal-Mart money card service center to tell us to wait a couple more business days to research this issue. All the above took over 1 month. Let me repeat the absurdity of this whole ordeal: a card was purchase for $70, they acknowledge the card started with $70 on it, no withdrawals were deducted off the this card, but now it has a 0 balance, so why don’t they just see this and put the $70 back on the card that their faulty system corrupted. Or is this all a premeditated scam from the 3rd world Wal-Mart money card service center. Wal-Mart should pay American workers a couple more bucks an hour so we wouldn’t have these scams.

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Update by Rus Sleeger
Jan 03, 2011 4:38 am EST

How much does Wal-Mart pay you for this baloney Mr. Stealth Pilot?

Update by Rus Sleeger
Jan 02, 2011 5:21 am EST

I’m sorry you are trying to twist the truth to make your crap not stink so bad. But Wal-Mart’s name is on the card, the people I called to utilize the card, identify themselves as Wal-Mart reps.
I happen to have the proper receipt with the activation code on it in which I read to the wal-mart money card service center several times with no positive result. As far as the activation, we had a employee at the Wal-Mart help us at the in store atm. And what if we did make a mistake using the card, hey lets punish me by taking all the money off the card and making it almost impossible to get it back except by using hours of my precious time

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MONTANA67
Las Vegas, US
Aug 17, 2012 10:14 am EDT
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I'm still trying to get back $385.94 from them they replaced $600.00 of it but I'm still fighting with them to get the rest. Don't think I ever will us less I file suit. It's bad when a company like walmart thinks that they can screw the little people.

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Rus Sleeger
Ghent, US
Aug 14, 2012 10:25 am EDT

Thanks all for replying, but it was resolved back in February, it turns out that my daughter already spent the $70 and forgot all about spending the money, which later was revealed when we checked the balance on our computer. At first she thought someone stole her money but then they had her on camera spending the money on the card. Funny how when they owed us money(or when we thought they owed us the $70 they were slow in responding) but when they found out she spent the money and forgot about spending the money they were quick to reply and show us proof. What if her money really were stolen. Then what?

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MONTANA67
Las Vegas, US
Aug 13, 2012 10:46 pm EDT
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I have credit so its NOT just for people that have BAD CREDIT i didn't want to use my credit card and it's a good thing i didn't they would have stolen more then what they did! This is the BIGGEST SCAM! I never thought that WAL-MART would steal from their customers but they do i have been dealing with both walmart money card and walmart.com for the past 10 days trying to get my money that was HACKED from their computers and I'm not the only one that is having this problem, I was told that their are a lot of people that had their accounts hacked into and this was told to me by NOT JUST ONE of the reps but 4 of them. I'm still dealing with them trying to get my money.
I wouldn't use another one of their accounts if they paid me too!

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frustratedandannoyed
Austin, US
Jan 05, 2011 2:25 am EST

The packet the card comes in does not have that information on it. Why are you taking complaints about this card so personally if you are not affiliated with the Company Stealth Pilot? All you do is argue with people who post a complaint about these cards.

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frustratedandannoyed
Austin, US
Jan 05, 2011 12:43 am EST

I completely agree with you Rus Sleeger. This card is a scam, it's for people who have bad credit and can't get a real credit card. My mother sent me one thinking that it was a gift card because that's what she told the Walmart employee she was looking for. When I opened it up and read all of the service fees associated with the card I couldn't understand why anyone would want one. You have to pay $3 to put money on the card, $3 a month as a service charge, $2 to withdraw from an ATM and that could even be higher if the ATM that you are withdrawing from has a separate fee attached to it. A complete waste of money. None of these fees are explained on the packet this card comes in so by the time you find out everything that this card entails you have already put money on it. I called up the Company to get a refund so I will see if I get the money back. If not I will let you know.

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4:35 pm EST
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Walmart bait and switch at checkout

The discounted price tags on the merchandise differ from the prices at check out!

My elderly parents were at walmart in rosemead, ca on friday, december 30, 2010. They paid $17-99 for a pair pants that had a $15.99 price tag, and $3 for a towel with a $2 dollar price tag.

They were told the prices as shown at check out registers were the correct prices because walmart did not have time to change the price tags on their merchandise.

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7:16 pm EST
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Walmart ge money bank

I have had a Walmart/Discover card for many years and have always paid off the balance in full each month. I have never paid interest charges on it or any credit card. I loved the card as I got 1% cash back, a discount on Walmart gasoline of 3 cents per gallon, free cash advances with any purchase, and the convenience of paying my bill in any Walmart Supercenter. I did notice that the card company would contact me every Christmas as I spend a lot of money on gifts and spend it in a very short time. I appreciate this and fully understand why it is done, to protect the card-holder in case of card loss or theft. This Christmas though, they broke my back! I had two main shopping days and spent about $3, 000. total on the two days. Each day I got an automated call from the card company, properly responded to the call, even called the card company, and all to no avail as my card was blocked on 3 separate transactions and on a fourth they refused to pay one of my credit card auto payees. I emailed Walmart and then discovered that although they put their name on the credit card, they have no control and immediately turn your emails over to GE Money Bank. Needless to say, I was pissed after the last card block (Occurred in my hometown Walmart Supercenter with a cashier present who could have verified my ID or whatever was needed) so I destroyed the card in front of the cashier and immediately cancelled the account. I lost a lot of respect for Walmart (I had always considered them to be the KING of customer service) and now have a deep hatred of GE Money Bank. This company needs to be stopped. Why Walmart has partnered with them I will never know!

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12:39 am EST
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Walmart diabolical customer service

Here is customer service for you, a wheelchair user was robbed of £50 of shopping while being forced to switch trolley due to it not being safe to use with a 10week old baby, yet despite the incident being caught on CCTV ASDA were not prepared to make even a good will gesture. It makes me sick that a company who prides themself on customer service and boasts £798m profit for 2009 can not see fit to reinburse the family instead the disabled woman was smirked at by the customer service manager much to the disgust of members of the public who looked on at the distess it had caused. Who is the disabled woman well it is me obviously, but this was meant to be an exercise at gaining confidence to going out and trying to lead as normal a life as possible.

I won't be shopping there again, no amount of money would put the damage done by this incident right in a whole host of levels, it goes beyond sick and as for the man and women who scuttled off with the goods what a charming example to set to your children robbing a disabled woman.

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Update by HOPALONG
Dec 31, 2010 3:34 pm EST

this goes to show what robbing low life ### ASDA really are

http://www.bbc.co.uk/blogs/watchdog/2010/11/asda_shopping.html#more

A lot of disabled people use the online service and this goes to show just what they think of their disabled customers

Update by HOPALONG
Dec 29, 2010 1:16 am EST

I hadn't left the store, the security gaurd phoned the Police who didn't pick up their phone for all I know he could have been phoing god knows who, but never the less the Customer service manages response was disgusting to look down her nose smirking at a disabled woman who had been robbed no matter what that is not on add to that I suffer from agrophobia and took a horrific panic attack, the damage done has set me back so badly, I had to be sedated to leave my home for what was meant to be a confidence building exercise

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8:41 pm EST
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Walmart how did they manage to charge my credit account for a service I have no idea even what it is?

What nefarious and slick practices does it take for a company to be able to place charges against my credit card when I do not have any knowledge of the transaction or even what it is? You would think Walmart would be an above board company in all their dealings but apparently somewhere we visited a website or bought some technical hardware or software from walmart that somehow gave them the right without our knowledge to charge us forever. I cannot Netscape to cancel because they can't find my account but their billing department can find my credit card account. I have canceled through the credit card provider twice now but it keeps bouncing back. Seems Walmart Netscape is too crooked and wily to cancel without canceling my card.

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Elizabeth D Everett
Panama City, US
Aug 01, 2022 8:57 pm EDT
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I have been having the same problem. Have called netscape and they say my account cannot be found but money keeps coming out of my account. please take this out of my account

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virginia manning
Wills Point, US
Apr 12, 2013 9:47 pm EDT
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WALMART NETSCAPE KEEPS TAKING MONEY OUT OF MY BANK ACCOUNT EVERY MONTH. I TRIED THE WALMART NETSCAPE ONE TIME AND CANCELLED IT THE NEXT DAY. EVER SINCE THEN THEY KEEP TAKING MONEY OUT OF MY BANK ACCOUNT EVERY MONTH AND I JUST WANT IT STOPPED.

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merrtell
Fort Collins, US
Oct 15, 2009 3:03 pm EDT

I am being charged internet service charges TWICE A MONTH on my credit card from Netscape, after two attempts on the phone and in mail to cancel my account. I did contact my credit card company and hopefully this will stop. Netscape's address they list on their website is NOT VALID.

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SHEILA
REX, US
May 12, 2009 9:52 am EDT

Keep taking money out of my account have not had my computer in over 8 months.
Want it stopped.

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Garron
,
Dec 04, 2008 6:52 pm EST

To Whom This May Concern:

I am filing a complaint among Walmart Netscape Internet Service which I have not use since 2007.

The internet service is constantly is taking funds out of my personal checking account unauthorized.
I do request for someone for assistance with this manner.

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nancy,raynor
Tecumseh, US
Sep 02, 2010 3:05 pm EDT

i canceled this in 2006 and tey are still are takeing money out of my checkeing acct as of 2010

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ortega
hartsvi, US
Sep 30, 2010 2:29 pm EDT
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Same here I canceled Netscape but they are still charging me to. I couldn't find my cancellation number so they told me they couldn't help. So I recancelled today. I can't believe that they have done this to other people too.

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5:34 pm EST
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Walmart jerry rigging my tv repair with a paper clip and some solder {told it was a temp. repair}

this company did an in home service repair for walmart extended service company, my power supply board had a dime/nickel size spot burnt crisp on the circuit board, the tech soldered a PAPER CLIP to the board as a jumper wire and i was told this was a temporary repair by the tech and that they would find out if the board was avaliable and then submit the findings to walmart and either replace the board if avaliable or walmart would do a buy out on the tv if not, NOW, they want to call this a peremant repair, IT A JERRY RIGG JOB and this is not an exceptable resolution.

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payday123
Fombell, US
Jan 21, 2011 12:56 pm EST

you may also want to check google as there is another complaint of these guys going to a guys house 3 times and charging him all 3 times and 3 months later his tv is still BROKEN

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boice12345
fombell, US
Jan 16, 2011 2:01 pm EST

these people are absolute LIAR'S, i watched the whole repair being done, the board had a CRISPY BURNT SPOT THE SIZE OF A DIME/NICKEL ON IT, they used a PAPER CLIP and some SOLDER to BYPASS the BURNT SECTION of the BOARD and there SERVICE TECH. that did the work said THE BOARD WOULD BE REPLACED, THEY WOULD NEVER LEAVE IT LIKE THAT {EXACT WORDS} as i had stated to him, i hope your not going to leave it that way, SO THESE PEOPLE ARE 100% COMPLETE LIARS, i will gladly take this TV apart and TAKE A PICTURE OF THIS WHEN THE ATTORNEY GENERALS OFFICE contacts me on the complaint that i filed against these LIARS.

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Pro TV & Audio Service
Pittsburgh, US
Jan 05, 2011 4:30 pm EST
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THIS IS ABSOLUTELY NOT TRUE. We replaced a 4 amp pico fuse and resodered the flyback pads. This is a standard, professional repair for this set with this failure. WE DID NOT USE A PAPERCLIP. The customer was unhappy that this set was repaired at a component level instead of having the entire board replaced.

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2:30 am EST
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Walmart charged money for product not delivered

On December 10th of 2017, ordered two items from www.walmart.com to prep for holidays. Funds were deducted from my bank account next day after order placement. One of the items (Himalayan salt lamps) was delivered as agreed, by December 21, 2017. The other item (White spacesaver with cabinet) was not released by Walmart.com to Fedex for the delivery by 12.21.10 (label initiated on 12.13.10). Walmart.com did not offer any of explanations to the reasons why the item, paid by a customer, has to stay on their inventory. Had to go and purchase another Christmas gift, thinking why it would be beneficial for the seller to keep my funds and my purchase in their possession for such a long time. On December 20th, got lucky and spoke with one of Walmart Customer Service reps, who asked me to call next day to initiate "next" day delivery. Spent about one hour calling Walmart.com customer service next day and day after to learn that no one is going to pick up a call. Had to send a dozen emails through Walmart.com customer service online - Walmart billing dept. responded week after; seems my purchase is going to be delivered after 01/04/2017. As a concerned citizen, I would like to learn how walmart.com used my funds while keeping me waiting for my purchase for a month. Not sure if its legal. Do we have any regulations in place that might offer some protection to a customer?

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Amiter
, US
Dec 10, 2012 1:56 pm EST

They of course offer a HUGE amount of products at "great prices"... but they've killed small businesses, and their quality sucks. I purchased cat food, and the cans where busted when we opened the box!

Me and my boyfriend decided to just shop small businesses from now on... Walmart isn't worth it - money hungry people shipping everything from china.

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Jason
, US
Jun 22, 2010 1:33 pm EDT

I´ve bought four computers through Walmart website on May, 19 (order numbers 1317551 and 1317589). The delivery was planned in 2 working days after the approval of the payment, which occurred on the same day.

On May, 21, we received, as planned, four volumes.

When opening the packages, we noticed that one of them (packaged differently), contained only a monitor (by the size of the volume, it´s clear that it´s impossible to put an entire computer inside)!

I've contacted the company in the same day, a protocol was opened for investigation ([protected]), with maximum return time of five days, which did not occur.

Since then, several attempts of contact were made and the attendants, often disrespectful, impatient and robotic, instructing just to wait.

After a complaint to one of the main newspapers of Brazil (Folha de S. Paulo), I was contacted by Mr. Cristiano who is promising a solution day by day, which did not occur until today (June, 21).

Given the urgent need of the machine in my hospital, since all the tasks regarding medical consultations and examinations are computerized and the lack of computers was causing complaints of customers (and I, differently from Walmart, care about that!), I bought a new computer in another (and now responsible) website.

Unfortunately, my option to buy a product via internet to save time represented a trouble more than a solution and the case is being reported to all the serious press releases I have contacts and related to the police department soon.

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jacksonsmom3108
, US
Jun 22, 2010 9:30 am EDT

Walmart.com had a Wii Family Bundle that included a TON of great items at a wonderful price. After doing some comparison shopping we decided that Walmart.com had the best deal and decided to order online from them. We placed the order on Friday, June 18. Since we're impatient, we paid $2.97 for overnight shipping. It stated that the order would arrive between 6/22 & 6/23. When I checked the order status on Sunday, it said the order had been "canceled" (notice the improper spelling that was on their site). I looked in my email to find that the order was cancelled due to a "supply issue". I promptly called them and asked if I could just pick up the items from my order at the store. She was kind of rude and said that online orders can only be picked up if you do Site-to-Store. I asked to speak with a manager because the online listing did not say that items may be low in stock, or while supplies last, in fact the web site says "In Stock". She placed me on hold, only to return to me stating that my order was not cancelled due to a supply issue, but because our card could not be validated! (Was that a fake email then, hoping to keep our money?) Their stupid site allows you to check a box to have the same billing address as the shipping address, but it also changes the name on the billing address line! So, it's sort of our mistake for not noticing. We re-ordered the same bundle over the phone with her. When I went online to check the order status, the "bundle" had been itemized and only one of the games had been shipped! So we now have a Wii game, without the console! I tried to call again today, but they are having "technical difficulties" and I was hung up on by the automated system, but only when I tried to speak with someone. Everything else that was automated worked, I could even track my order! The biggest problem is the email from the original order said that since the order had not been shipped, that our card was not charged. Tell that to my bank! I still have a pending transaction from 6/18 set to come out of my account and another from 6/20 when we re-ordered the bundle! Almost $650 is on hold in my checking account and all I have to show for it is ONE $50 Wii game. I highly advise ANYONE from ever shopping on Walmart.com for ANYTHING! I know I never will again!

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RalphOne
Las Vegas, US
Feb 14, 2011 4:02 pm EST
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Ordered product site-to-store. Item not delivered by due date. Cancelled order. Money returned. Told to re-order item. Problem with re-order. Re-order cancelled. Still waiting for credit. Three weeks later walmart.com reverses the original credit to my account. Now I'm out two charges and still have no product. Customer service is useless - they are putting through all kinds of transactions to my card to correct the situation but it just becomes more and more complicated. Bottom line: I'm out double charges for product never received. Buyer beware - if walmart.com can't deliver a product, you can depend on spending hours on the phone and your money tied up for a month or more (I'm still waiting).

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SmiJM
Birmingham, US
Nov 19, 2010 7:53 pm EST
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I ordered a birthday present from Walmart and it was shipped with missing pieces. They finally offered to ship a replacement (too late for the birthday). However, when they sent it, it was a completely different item from what I ordered and I had to ship it back. I still have the first item with the missing pieces which now they say are no longer available. In addition, I keep getting emails saying that they are going to charge my credit card again for the replacement order which I have already returned. This nightmare has taken up hours of my time to straighten out and it still not resolved. No one you talk to on their customer service line seems capable of fixing. I will never order online from them again, it's just not worth it.

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malakai
, US
Nov 19, 2011 5:42 pm EST
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The Walmart website was running a pre-order special on a PS3 game called Skyrim. I pre-ordered this game because of pre-order incentives from wal-mart, a $10 e-card and a premium edition textured map. When the game arrived a couple days ago, I noticed that it was not the premium edition.

I e-mailed customer service, and they said to call their video game department @[protected], and they would send me the map no problem whatsoever.

I called the number above, and they basically said they were aware of the problem but that they run out of premium edition games and that we were SOL. Before the game was shipped, I wasn't notified that they ran out of premium edition games, nor was I given the opportunity to cancel my order because of it. They just shipped the retail version to me. On the phone with the video games department, I wasn't given any options: not for a refund, not for a partial refund, not for a free gift card because they couldn't include the items which I ordered but did not receive.

Getting a full refund for this game would be a challenge, because of the way the receipts were made for this e-card+game+map bundle. The receipt actually says it's $49.95, with no receipt for the extra $10 that was paid for the bundle. So basically they separated the game and e-card, and the e-card is tied to my wal-mart account.

Just think. All they had to do before shipping out the item was to e-mail people with pre-orders and tell them they run out of premium edition versions of the game and ask them if they want to cancel their orders.

I've since contacted Bethesda Softworks about this situation, just to let them know that a well-known retailer was selling premium editions of their software and sending out retail versions. I've also sent in a complaint to wal-mart.

Apparently, a lot of people pre-ordered this game and got the retail version, thinking it was the premium version just because it had a basic map included. After doing various inquiries, I found out that every version of the game had a basic map in it. The premium edition just has a textured map included, which I did not receive.

Customer service ignored my second e-mail to them, but I had found out that amazon.com was giving $15 credit for people who pre-ordered skyrim and contacted their customer service, concerned about the map they got with their so-called premium edition of the game. So, I e-mailed customer service one last time, and they sent out a quick reply that they could not match amazon's $15 store credit. I was still not offered any other options, such as a full refund for their mistake.

This isn't about a cheap map but rather that this large monopoly can sell you one thing and actually give you something else. I just want what I bought and paid for.

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Amber.bond
Jacksonville, US
Jan 10, 2012 3:10 am EST

I ordered from Walmart.com because their website advised the items would be available on site through my local store. I thought this was convenient since I could pick up the Vizio 42" TV, the Blu Ray Disc Player, and the HDMI cable on my way home from work. It wasnt till after I placed my order that I was informed that any orders after 6 pm could be picked up after 10 am the next day. I called my local store and I spoke to a lovely lady who scrambled to find my items so I would not have to make an extra trip. The local store associates were amazing, they tried, but unfortunately there is nothing they could do. Walmart.com stated they had the product, but, as the local store associate advised me, the only Vizio TV was the floor model. I received an email from Walmart, com stating that some of my products were unavailable and "Since the canceled item(s) listed above was unavailable when we filled your order, your account was not charged for that item(s). Any authorization hold placed on your account will automatically expire in accordance with the card issuer's policy. Please contact your financial institution for more information." I called Walmart.com that night and requested they cancel the entire order and I would like to take my business elsewhere since I could not pick up the items at another location. I told that I was unable to cancel because the Bly-Ray was in fact in stock at the store. I would have to return to the store, pick up my purchase, and then ask the store to refund my money, or I could wait 10 days and eventually the product would be returned to the store. The next day I received a confirmation email that the protection plan that I purchased for the TV and the Blu-Ray player had been confirmed. I called immediately to request a refund and double check on the status of my "authorization hold" for the TV. I was told this entire debacle was my bank's fault. After contacting my bank, it was explained to me that they could not release the funds without confirmation from Walmart.com that the transaction was in fact cancelled.. Makes sense to me, right? Banks want to make sure they are not a subject of fraud...
Calling Walmart.com back, I was told they could not speak to my bank they had to fax said information and would not even utilize my attempt to conference call the bank on the line. After the trouble of getting a banking fax number and my account information, I called back Walmart.com to provide the information. This time I was advised that since the blu-ray was in fact in stock, I could not cancel the order, and they would not fax any information to my bank to prove they cancelled they transaction. I was sadly mis-informed by the previous agent who spoke with me (this seems to be a pattern with Walmart.com) I called my bank immediately back only to learn that Walmart charged me on 01/08/2017, but also attempted to charge a second time for the same transaction and amount of $800!
So much for a store that is supposed to be an staple for the blue collar, working class- American. While I sincerely appreciate the service I got from my local Walmart associates who clearly had their hands tied in the matter, Walmart has managed to lose another customer..

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leonard mack
Gainesville, US
Nov 28, 2013 4:19 pm EST
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wow my wife went into walmart at 4pm for black Friday sale which the sale supposed start at 6pm she was told that they already sold out of 32inch TV so they gave her a raincheck but meanwhile my was headed to get the same tv thrity minutes later they told HER they were out of armsband mind that the sale was to start at 6pm how do you explain that

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walmart,comsux
Birmingham, US
Jul 19, 2011 12:11 am EDT

i ordered a two pack of an item and olny got one they want me to send the one back and they will send me two all i asked was for them to send the second item but they refuse they suck and are rude!

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madred23
Birmingham, US
Dec 27, 2010 5:06 pm EST

"COMMENT BY STEALTH PILOT ": WHAT THE HECK ARE YOU THINKING. THAT WAS, TO SAY THE LEAST, AN ARROGANT AND ASININE COMMENT. EITHER YOU OWN A TON OF STOCK IN WALMART.COM, OR YOU WORK FOR THEM. EITHER WAY IT WAS RUDE. NOT ALL OF US ARE FORTUNATE ENOUGH TO HAVE THE MONEY TO PURCHASE EVERYTHING WE WANT WHEN WE WANT, YOU KNOW PAY-DAY TO PAY-DAY, ESPECIALLY IN THESE TIMES. MY ADM. ASSISTANT ATTEMPTED TO ORDER 2 TV'S FROM THEM ON THE 22ND, AFTER RECEIVING AN UNEXPECTED BONUS CHECK. SHE RECEIVED A CONFIRMATION NUMBER THEN THE NEXT DAY RECEIVED NOTICE THAT THE ORDER WAS CANCELED/OUT OF STOCK. HOWEVER HER MONEY IS STILL BEING HELD (THEY SAY 3-5 DAYS) BUT HER BANK TOLD HER IT MIGHT BE 2-WEEKS. AND OF COURSE WALMART.COM WAS NOT TAKING PHONE CALLS AT THAT TIME. SHE HAD TO "HOCK HER PINK SLIP" SO TO SPEAK AND GO OUT AND RE-PURCHASE THE ITEMS. I PERSONALLY BELIEVE IT IS A SCAM BEING RUN BY WALMART.COM SO THEY CAN DRAW INTEREST ON THESE FUNDS. SHE TRIED TO CALL A LOCAL WALMART TO SEE IF THEY HAD THE TV'S IN STOCK AND THEY CLAIM TO HAVE NO CONNECTION TO WALMART.COM. I AM SORRY BUT I DO NOT BELIEVE THAT. AFTER-ALL THEY HAVE MANY OF THE ITEMS SHIPPED TO THE STORES FROM 'W.COM' FOR PICK-UP. I THINK THEY ARE DRAWING INTEREST ON THE FUNDS OVER WHATEVER PERIOD THEY CAN HOLD ALL THOSE THOUSANDS OF DOLLARS. NICE LITTLE RACKET WHEN YOU THINK OF IT. MR. SAM IS PROBABLY ROLLING IN HIS GRAVE. AND THE POWERS THAT BE NOW ARE MAKING THE NAME 'WALMART'/ WALMART.COM A DIRTY WORD. FROM THE WAY THEY TREAT THEIR EMPLOYEES, TO CRAP LIKE THIS. I NOR MY FRIEND NOR ANYONE I KNOW ON FACEBOOK, TWITTER, OR MYSPACE, PLUS EVERYONE IN MY EMAIL ACCOUNT WILL EVER ORDER ANYTHING FROM WALMART.COM.

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Walmart not telling customers what time walmart opens after holidays

Walmart closed for Christmas. Walmart did not post a sign on the doors saying that they were closing, when they were closing, and when they would be opening up again. Calling all the Walmarts in the area, the phones for every one just rang and rang. No machine answered to explain the closing Holiday hours.

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mrspenguin
Winona, US
Apr 23, 2011 4:53 pm EDT
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I think the point was that they had no way of knowing what time they'd be open the next day since nothing was posted and there was no phone message telling them the opening time. It doesn't sound to me like they were upset about them being closed on Xmas, just that they wanted to know what time they could go to the store in the morning. Seeing as Walmart is normally open 24-7, there IS no regular opening time to begin with to base any assumptions on. The Winona, MN store reopened at 6 AM the following day, but that may not be the normal time for other Walmarts. It's not unreasonable to ask for them to post their Christmas Eve closing time and day after Christmas opening time on the doors.

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MiG86
Hopewell Junction, US
Dec 27, 2010 4:49 am EST

Why would anyone call a store on Christmas Day? Your supose to be opening presents on the 25th and spending time with the family.

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nessa14141
Isanti, US
Dec 26, 2010 3:03 am EST

Ummm, seeing how the next day is NOT a holiday, I would think you would be smart enough to assume that they would be opening again THE NEXT DAY. And anyways, why the huge disappointment? Be happy that the employees got the time off to spend the holiday with their families. Maybe you should take a moment and stop thinking about yourself, Scrooge.

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lalala198569
Waynesboro, US
Dec 26, 2010 2:48 am EST

*dunts *1 of them

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lalala198569
Waynesboro, US
Dec 26, 2010 2:47 am EST

Obviously they were closed! DUH! 6 a.m the 26th! Reopens most and many of them near waynesboro va. Not sure where u r located!but we have enought dunta round here and looks like you might just be of them

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Walmart - customer mistreatment

I was shopping in the Flora Illinois Walmart @ 8 pm Thursday December 24, Christmas eve. I had been in the store shopping approximately 30 minutes. I had about $50.00 worth of merchandise in my cart, and was headed to the checkout. Over the P.A. the announcement was made that the store would be closing in 5 minutes. Although this seemed like short notice...

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Walmart walmart money card madness

I maybe the only one, but I think I had the ultimate experience with Walmart Money card. I Placed money on my card so that I could do a transaction over the phone. It was declined. I called, what I have named the worse call center in the nation. This guy answered the phone with total broken english. To make a long story short, I requested to speak with a supervisor. after approx 2 sec (I promise this happended). The same guy came bk on the line announcing himself as the supervisor but with a different name. I told him that he was the same person and he said that he was not. (I don't have enough rm on this pg to tell U what I said to him. I then hung up and called bk. I got another not so informed supervisor. I never got my issue resolved. Can someone tell me who regulates walmart money card so that I can file an official complaint? So much more happened but I had to stop somewhere (lol)

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luke021120
Janesville, US
Jul 17, 2012 9:12 pm EDT

Have you continued to have the issues with the card? How did you finally resolve any issues? I too am haveing balance issues with them, and they donty want to fix..

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Walmart sorry paint

Very experienced in painting. After a coat of primer on bare drywall, then one color coat complete, the last coat starts bubbling up with the primer attached. Allowed plenty of drying time between coats and the walls were oil and dust free. Stay away from this product. Cheaper surely ain't better. I'm doing all my shopping at Target, from now on.

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Walmart customer service

Do not direct deposit to walmart moneycard. I lost my card for a few hours, then found it. They would not reinstate my card, they told me I could, for a fee, have it fed ex'd in a couple of days. No help whatsoever. Alllllll my money is on the card and it is a week later and they still have not even put the card on the fed ex truck yet. I have 5 kids and it's two days before christmas - they have all my money and I can't even get gas or food, much less christmas presents! I've called repeatedly but they don't care. Do not do business with these vultures!

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Karen
Sandy, US
Feb 27, 2009 3:03 pm EST

I bought a Walmart Visa Moneycard as a gift since it says "Easy to get. Easy to use" and can be used anywhere Visa debit is accepted, including ATMs. I thought this would be better than a Walmart gift card, since it can be used anywhere. This is all it says on the front of course. I didn't think I should have to read the fine print until I got home. So, the cashier swiped it and placed $50.00 on it at the register and I took it home. However, upon reading the fine print, I found that the receipt for the card was actually what I needed to place the money on the card. The card was still worth nothing. And at that point, I no longer had the receipt, so the $50.00 was gone. I decided to call customer service to be sure nothing could be done, but their customer service number is electronic and completely inaudible. Of course, there is no way to speak to a real person. So, I went online to try to contact someone, and they only provide a mailing address. So, I sent a letter to which I will never receive a reply. Do NOT buy one of these stupid cards. Just give money. I don't know what I was thinking.

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pobarjenkins
Minneapolis, US
Dec 22, 2010 10:28 pm EST
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It was pretty stupid to lose it in the first place.

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anthonyswife
midland, US
Aug 25, 2009 1:44 pm EDT

this card really does suck! you should be able to have as many as you want but instead your only allowed to have two... thats bull...idk why they do that its your buisness if you want more then two you should be able to have them!

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Walmart price scanning

Walmart Grocery Department used to be a good place to shop. Their prices were lower than other large chain stores and they carried a larger assortment of products, NOT NOW. Other than their prices increasing they no longer carry small packages of anything and the assortment of brands is now down to two or three choices So, I am including WalMart shopping tips that all their customers should start using NOW!
Wal Mart Tips!
Pay attention to shelf pricing especially if it is an "on sale" item. Do not let the cashier start scanning items until you have unloaded your basket since in most large grocery stores you cannot watch the scanned prices from the basket unloading position. You will be surprised at the number of items that have not been updated in their system to reflect the sale price. Wal Mart has a policy that they will meet any other stores' published prices. So, you go through all your weekly sale papers from other markets and make a list of the items you need and take it to Wal Mart. When an item scans at a higher price bring it to the cashier's attention and they will reduce their price. You will get the item at the sale price without having to drive all over town. Wal Mart also has a policy that if an item scans the wrong price you get the item free if it is under $3.00 or a $3.00 refund for items over $3.00. One catch to this one - If you notify the cashier at the time of checkout they will void the wrong amount and then charge the correct price. You need to finish checkout then take your receipt to Customer Service, show them the item or items that scanned incorrectly and then they will honor the policy. This may seem a little much but I usually save from $3.00 to as much as $12.00 per visit.

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Update by ComplaintsNeeded
Dec 22, 2010 4:18 am EST

Thanks for the additional information. In truth, if my line is long I just unload and then check my receipt as good as I can before I leave the store. I am basically boycotting Wal Mart now (my local store is a 40 mile round trip) and using my little hometown store for essentials.

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Walmart outdated product

For the 3rd time in 6 months I grabbed a seriously outdated dairy product from the shelf. In the summer it was yogurt that was 3 weeks out of date. More recently a cheese product purchased in 11/2010 was dated JULY! Today (12/21) I picked up a carton of milk dated 11/28. I cannot be the only one picking up outdated dairy products at this store.

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Walmart does not work

Purchased a My Little lamb swing for sister. The first one quit working after 40 days. It was returned and a new one was delivered and it isn't working either. This is defective and we want our money back or a swing that does work. I have the order shipped confirmation reciept # [protected]. The baby is only 4 mos. old and has more down time the use. Please help us. I can be reached at [protected]. Thank you Donita Morin & Dana Harrington

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Walmart delay in crediting charge card

Are you kidding me? When they charge me, it appears on my credit card immediately. When they credit me, this is the notice I receive:

"a credit in the amount of $48.00 has been issued to the payment method you used for this purchase.
If you paid by:
Credit or debit card: the credit should appear on your statement within two billing cycles."

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ivegotpopcorn
Chicago, US
Dec 19, 2010 3:43 pm EST

For some reason, the comment made by me above was not for this posting, but I can not seem to find a way to remove it. Please disregard it. Sorry.

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ivegotpopcorn
Chicago, US
Dec 19, 2010 3:35 pm EST

You're too stupid to use facebook. Goodbye and good riddance!

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7:24 pm EST
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Walmart check policy

after wasting over two hours shopping ..at the check line my Capital One check was denied..Walmart employees claim they have never seen a Capital One check..I tried to explain this was a check with name/info inprinted with my acct info thru my credit card..I talked to two mgrs prior to shopping and they did'nt see any problem ..however telechek..denied the check ..I called them and was informed it was Walmart's policy..nothing to do with me.. I also called Capital One and was informed that I had plenty of money on the account..It should'nt have mattered if I was using the check or the actual credit card..its all the same info..since they decided to have me wait on the wall like a thief..while they conferred..I decided to let them restock their merchandise..this was just another wasted day at this store/location..having extensively travelled I have been in many Walmarts and without a doubt this is the worst store I have been in., from the store being out of products.. to the lube boys stealing my CD'S out of my car..without a doubt this is the worst store/Walmart in the state of Texas. Capital One sends these checks to their card holders I usually just trash them but decided to use them for Christmas..If you get them too...save yourself some humiliation at the Walmart check out...and go to Target instead anywhere but Walmart in Cedar Park Tx.

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Update by cgs
Dec 18, 2010 11:08 pm EST

yes I did call telecheck before I left the store...and telecheck stated it had nothing to do with me...my credit..or check writing history..telecheck said it was walmarts policy..however the managers did'nt bother to tell me this..and I asked two different ones...I just hope they had fun restocking over $400 in merchandise from all over the store...I could have used my credit cards..or even paid cash for the purchase, but it was their attitude that me say no, restock it!

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Benjoh
Waynesboro, US
Dec 18, 2010 11:08 pm EST
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Many places do not accept these bank checks. They are expensive and if you do not pay it back right away then you will be charged a higher % than you would have just using your card. This is how these credit card companies get you. Once you right a check, it is the same as a loan. A big loan.

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Walmart personal

I'm very concerned customer, regaurding one Associate name Jacqueline;she been depressed and run her over and stab her in the back;also I have overheard the conversation from Carla & Tammy that they don't care about how Jacueline's Schedule and also remarked by saying if Jacqueline don't like it, she should kiss her a#@!.Would you please make sure to talk to personal about their behavior; It is very Unethical thanks...

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Shannon36535
Foley, US
Jan 05, 2011 7:29 pm EST

Why not take it to a manager instead of hoping someone in a position of authority sees it here?

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Walmart food quality

well this complain refers to two seperate incidents about the same thing, the first was just before a family camping trip, my girlfriend had ran to walmart nearby us in an effort to save money (at what real cost imo). now first off i try to stress to her the importance or examining the food we buy not only for the expiration date but also to look at the product it self. in this particular instance the only food i know of that was bad was a variety pack of oscar meyer lunchmeat which was put on ice immeadiatly and was not even actually eatin on this trip, after we had returned i grabbed the package out of the fridge and noticed clearly on the front it was past the expiration about 10 days meaning it was past due a week on there shelves, can you say quality control inssue?

Another seperate instance came even more recently when i opened the fridge to make an other sandwich and find 2 package of land o frost ham lunchmeat, one purchased by me from smiths (had an earlier exp date and was less full) and another purchased by my girlfriends cousin who lives with us (he shops at walmart to save money too.. what a joke)
this package was dated december 24th (note that it still should be good at this point) and was very slimy and what looked to be mold or something disgusting and white all over it. it was well refridgerated and never left out since he purchased it.. leading me to believe walmart failed to keep it at safe temperatures.. i refuse to shop at walmart and have been following those beliefs for years and years now.. walmart is a zero star establishment and always will be.. i am having a child in less than 2 months and am frankly scared that food of this quality is found on there shelves, which is apparantly not uncommon given two instances at seperate period in time ( a matter of months) an adult like myself may be able to handle being poisned by you but a child may not be so lucky.. shame on you!

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dave123449
Leavenworth, US
Jan 28, 2021 4:54 pm EST

I purchased some pink salmon filets and they all were bad in the frozen sections

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pobarjenkins
Minneapolis, US
Dec 17, 2010 5:56 am EST
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"which is apparantly not uncommon given two instances at seperate period in time" This isn't true. You need to understand that a store like Wal-Mart stocks thousands of products daily. They do their best to keep up with dates, as does every store. Sometimes they make mistakes. I used to work at a grocery store that was a lot smaller than a Wal-Mart. We did our best, but we made mistakes too.

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Walmart racial profile

Good Morning, I am typing this complain here, i don't know if this website is related to Wal-Mart Corporation or not but my complain will go far if something is not done. I am so disgusted for the way I was followed last night at the Wal-Mart store in Taylorsville, Utah the one located in Redwood Rd and 5400. Christmas is next week and I am traveling to South America, I spent over 2 hours at this store trying to buy gifts to bring with me. YES SPENDING MY MONEY AT THIS STORE AND GIVING MY MONEY TO THIS CORPORATION, when for almost two hours I was followed by an individual, he was a white person with beard, it was so obvious that I started to feel uncomfortable until I asked one of the ladies who work at the photo place, what should I do if I feel someone is following me, the lady told me there’s nothing you can do, we have people who work here and that’s their job, while I was talking with her, the guy passed by where I was standing with the lady and I said: That’s the guy who has been following me, the lady then said, HE WORKS HERE, SORRY ABOUT THAT. I was so PISSED OFF! So disgusted, so DISCRIMANATED, so EVERYTHING, I wanted to leave the store and leave the cart full of gifts at the register after they where scanned at the register, and no pay and just leave without it, but my education didn’t let me do that. While I was at the register I was talking with the lady there and complaining, the register then said: OH YOU NEED TO TALK TO SO AND SO, SHE’S THE MANAGER, the Freaking manager was standing behind her and listening my complain, the register lady, turned around and saw the manager and THIS “MANAGER” LACKING OF CUSTOMER SERVICE SKILLS was like, I don’t wanna deal with it, she made faces of not happiness and discriminating that I was a brown latino person, and she was like didn’t care, I had to look at her, and pretty much telling her with my look “COME HERE DO SOMETHING” she then came where I was standing, swapping my Credit Card to pay for my stuffs, she heard my complains with a no happy face, definitely, this lady should not be a “Customer Service Manager” SHE HAS N0 IDEA WHAT CUSTOMER SERVICE MEAN, I am so aggravated by the way Wal-Mart makes racial profile customers and made on me, a loyal consumer, and thinking that I was stealing products from the store, this is not right, if this, ONE OF THE LARGEST COMPANIES IN THE WORLD, need to take care of this issue, which I think is a legitimate reason, they should put cameras in the isles and no follow latin, asian, African-american people in a NO-PROFESSIONAL WAY, this is not right.

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Datpiff
Fairfield, US
Sep 21, 2011 3:12 pm EDT

No! But equality is.

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Datpiff
Fairfield, US
Sep 21, 2011 3:11 pm EDT

Without customers there Is no asset. What do you mean?

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Datpiff
Fairfield, US
Sep 21, 2011 3:01 pm EDT

But we should have expected this. walmarts always been owned by a bunch of right-winged republicans!

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Datpiff
Fairfield, US
Sep 21, 2011 2:51 pm EDT

I just left walmart in Fairfield, ca. This customer is right walmart is a horrible place to shop. It is very obvious that you are being followed and it's tacky. We all know times are hard and theft has increased in the last few years but whoever says " if you don't like it shop elsewhere" is ignorant. Priority #1 customer service, which includes making the customer feel welcome. CASE CLOSED!

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Sarbre
Provo, US
Dec 15, 2010 4:24 pm EST

Caucasian people get followed too!

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Walmart contacts

Phone numbers

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Website

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