Walmart
reviews and complaints

I have a problem with Wal-marts return policies! I bought a window air unit 2 months ago it was a GE, something in the electric box was messing up it was turning it self up n down and shuting off n on, so I call GE the 1st time they said they would replace it to take it to walmart and get a new 1, wal-mart said no its been past the 45 day mark so I called GE the 2nd time they said call walmart gave me a different number wal-mart would say different they said we will send u a fedex box send it to us then we will send u a refurbished 1. Are you kidding me I called GE the 3rd time they said they can not help wal-marts return policys that if thats what they said i have to do then thats what I have to do! So lets see I buy a new window unit for it to go out in a matter of 9 weeks, to have to send back and get a used 1! So today there are heat warnings the past week n today, so I have to go purchase a new 1 which won't be from Wal-mart or a GE model mind you just so I can send this 1 off cause it will take a couple weeks to get the other 1 back! So if you think you are buying quality anything from Wal-mart think twice specilay if you are spending your hard earned money only to be stolen from you from Wal-mart! Its almost like a scam!

My husband and I received 6 Wal-Mart Visa credit cards $50 each for Christmas. We went to the Wal-Mart Super Center in Round Rock, Texas to purchase a $600 laptop but we were unable to use our Wal-Mart Visa gift cards to make the purchase. The register locked up during the transaction and the mgr was called to abort the transaction. We not only had to purchase the laptop on another form of credit BUT had to hassle with Wal-Mart from 10:30 am until 4:30 am to make sure the funds were put back on the cards (normal wait time is 10 days).

Therefore, Wal-Mart was unable to process our transaction using the Wal-Mart Visa credit cards.

My husband and I went through the holiday section because sign everywhere said 50% off holiday items. I picked up a candleabra from a shelf marked with a 50% off sign where there where at least 3 or 4 other candleabras. When I reached the check out it rang up for full price. I asked the cashier "i thought that was 50% off" she responded sarcastically "We sell this all the time." I said "oh, well how much are the tea lights normally?" (Also in a box marked 50% off) and her response was again sarcastic "We sell those all the time too" I said "Well, I dont understand why they were on the shelf marked 50% off" She says "Well, I dont know why they were back there" and proceeds, I said "Well, go ahead and take the candleabra off" she does and then starts to pull the tea lights back out and I said "No, thats ok I will go ahead and get those" When I went to write a check I asked her if I could borrow her pen. She acted annoyed and snatched it out of her hair and set it on the counter, I wrote my check and then handed it o her only to have her snatch it out of my hand. when she she handed my receipt she very rudely said "Thank you" and started to check out the next customer, I stopped and said "Im sorry if Ive irritated you" She turned to me and said "I said Thank you" Then turned to the customers behind me and proceed to start complaining to them about me. Personally, this is not appropriate customer service but it seems to be common for the Walmart in Thomasville, GA. 75% of the associated there seem to be miserable about their jobs and take it out on the customers. I understand that this time of year there are a lot of cranky, rude customers. I worked in the retail businness for a long time. I do not however deserve to be treated rudely because the cashier is having a bad day.

the floor and zone managers are about as lazy as they come they say they cain't do any work no matter how short handed a section is just walk around getting paid for doing nothing refusing to help a worker even lift or catch up work that needs done no matter how short handed they are, GETTINGPAID TO DO NOTHING.

On the above date my daughter and I appeared at store #8090 in orlando florida like we did for the past 21/2 years, my daughter is handicap and can not walk two steps and she depends on the electric power carts to shop. We were told that the electric carts could not be taking out of the store because IRON REFORCE BARS WERE INSTALLED ON THEM SO THEY COULD NOT BE TAKEN OUT OF THE STORE, I was able to get one out anyway. After an hour of shopping my daughter had to go to the ladies room, knowing that the power chairs could not make the turn into the ladies room by customer services, I had taken her to the ladies room in back of the store next to layaway, when we try to go thru the doorway the iron bar was higher then the doorway opening so I bent it to get my daughter to the toilet on time, I was yelled at by a heavy set girl who said I cant bend the rod and was told she will call the manger. A older lady named Stephanie came out from the back room yelling that I could not take the into that handy cap bathroom I ask her what restroom are the handicap to use, she said the one up by customer service, at that time I told her that the power carts could not make the turn. To my surprise nasty she replied "that the power carts are a supplied by Wa l- Mart as a Courtesy" as she was walking from me and saying repeatedly "I cant hear you".

I bought a few things there and used my debit card. swiped and requested $100 cash back. Transaction completed and then the stupid girl said she couldn't give me $100 because she didn't have that much in the drawer. That was it! She had no intention of giving me MY money after they debited it out of the bank. Not only that, when I asked for a manager, she told me "the manager doesn't have time" Since I obviously needed to cause a scene, The manager finally came over and explained to the dumb girl that she had to give me the money. This girl needs to go back to kindergarten.

Today I was at the Hickory, NC WM and was rudly told that I coult, nt enter with my bookbag.I asked why and was told for security reasons.I respond with "what about people with purses/baby bags/brief cases" etc. and was told that was different.I then asked where to put my bag until I left and was told to put it behind a walmart sign that had dirt there from where someone had sweept.I then ask to see the manager for at least a reciept before I left my bag there incase it got stolen since they did not offer a secure area or anything to store it in.The manager came and locked it in a room near the entrance and said to have someone call him when I left to get it back.I then ask him about "why no bookbag" and was given that a bookbag could conceal a weapon.I again ask about people with other types of bags.I was ignored and exspressed my anger at being discrimanated at like this.The manager was J.T. Calhourn at the hickory, nc store.I am very unhappy about this and will persue it further especially since when I left I observed other people in the store with book bags and other types bags.

I purchased what I consider an expensive radar detector ($93.57)from Wal-Mart, less than a year ago. It was a Cobra XRS 747, now that it doesnt work anymore they will not let me exchange it for another one. I have my receipt. Its not like I want a newer updated version of it, the sound just quit working on it, and I know that their policy is 90 days with a receipt, but I worked there for 3 years...I have seen managers totally disregard the policy for certain customers. I am a customer just like anyone else... I should be entitled to the same treatment.

Today I tried to return a car code reader to Walmart in Germantown, MD.

At the returns department, Eboni interrogated me, which included asking whether I've used the car code reader.

I replied that I've tried it once. Looking just like new, the car code reader's neatly in its original packagings, along with everything that came with it.

Eboni arrived at the conclusion that I used it (and she would later repeatedly stress and emphasize that it's USED) and therefore she could only give me an exchange or store credit.

She claimed that the posted return policy said that a return merchandise must be unopened and unused for a refund.

She also implied that she's correct, saying that she's been working at Walmart for 11 years.

My friend and I asked her to tell us where in the posted policies that said what she claimed but she just repeated that it's in the policies posted.

We then proceeded to read the entire return policy posted with all the exceptions and confirmed that nowhere in the policies stated that the return merchandise must be unopened and unused except that 'prerecorded music, movies, and software products must be returned unopened.'

I guess in all the 11 years she had worked at Walmart processing returns, not once had she spent 5 minutes to read the posted return policy.

We told her that her claim was contradictory to the posted return policy but she didn't change her mind. Nor did she at least try to read the posted policy to prove us wrong.

Eboni recruited 3 more Walmart employees to get involved - 4 people against 2. If my friend weren't there with me, 4 against 1.

We again pointed out what the posted policy said. In response, we were provided with several unreasonable answers:

1. 'The said policy is in the internal written procedures.'

My friend and I were handed some printed papers that supposedly contained their claim.

It's unreasonable because there should not be additional exceptions to the posted policy in the store unbeknowst to the customers.

2. 'The said policy is spelled out on the website.'

Firstly, I bought the item from the Walmart store, not online at Walmart.com.

Secondly, the said policy cannot be found in the Walmart store (vs. Walmart.com) return policy online.

http://walmartstores.com/7658.aspx

Thirdly, http://www.walmart.com/cp/Returns-Policy/538459#37441 is Walmart.com return policy, not Walmart store return policy.

Fourthly, even Walmart.com's 'Return Guidelines by Department' do not include any policy exception for car code readers.

3. 'There are different return policies for different departments.'

All return policies, including policies specific to different departments, should have been posted in the store.

4. 'We can't post all return policies in the store.'

Why not?

5. 'If merchandise could be used and returned for a refund, then everyone would be doing it.'

It's about what the posted policy allowed. Possible ramifications of the posted policy were irrelevant.

After spending a lot of time and efforts, a refund was eventually granted.

I purchashed my vizio tv in 2008 along with the extended warranty.in jan of 2010 I started having problems with the tv and sent it in for repair. When I recieved it back it was still having preoblems so I sent it back in for repair in june of 2010. The extended warranty center called to tell me that they could not fix the tv and were to replace it with a new one. I recived my new tv about a week ago and it does not work! I have called and called and left messages and no one has called me back! Sp now i'm out $1400 and stuck with a broken tv.3

My wife used to work at Walmart and I can tell you that it is a terrible place to work. A deli associate was let go because she was unable to work because she was sick. She had seen a doctor and discovered that she had pneumonia. Walmart fired her for calling in sick, even though she had a note from a doctor. Another deli associate was let go because her husband had kidnapped their child and she was told by police to go to the station. She recovered the child but lost her job because she had to leave work. Walmart no longer hires full-time workers and are inventing reasons to get rid of the full-time workers that they have to save money on employee benefits. They also show anti-union video to new employees. There are no Walmart stores in New York because businesses are required to be union affiliated. Our daughter worked at a Walmart in Illinois when Obama was running for president. Walmart employees were being urged not to vote for Obama because he would raise minimum wage. Walmart is at the top of my s...list and should be run out of any town or city that they reside. My wife left Walmart to work for a company that is union, has a code of conduct that is required to be followed by all that includes honesty, integrity and work ethic, the basis of their core values. Walmart is all about their bottom line and they don't care how they get it. They should be very ashamed of the company. I want them to change how they operate their company. I need assistance to do this by having the ability to show how unhappy people are with them. If you have a complaint, or even a compliment, E-mail it to [protected]@yahoo.com and help me make a difference.

My family and i went to walmart yesterday [protected]) to get food and some needed items for our household... If i might add its a hassle with 3 kids ages 7...3...20 months, when we were all done i went o checkout lane TE#23 OP#[protected] TR# 06425 she did not even acknowledge me, i even watched her with the customer ahead of me, she was not pleasant did not even smile say hello or hi didn't look up to greet in any way... When it was my turn i thought well it is late and maybe its been a long day for her as it was 9:33pm so i let it go, i said hello and asked her how her day has been, she ignored me and then snarled at my baby cause he was leaning over to touch the bag racks... i told her i am so sorry! again she ignored me, i was looking right at her and she looked at me (so, she heard me) i smacked my sons hand and told no... as my husband was putting bags in the basket my son again touched the rack and i noticed her face when he did, it was anything but nice there was hatred pissed off, i then saw her swing the rack around while his hand was on it, one of the metal loops caught his finger and he said "it hurts" i passed it off as an accident i was trying not to make a seen cause all my kids were tired and hungry (just wanted to hurry and leave) well the grand total came i first swiped my FS card which does not seem to work it has to be typed in... when i gave it to her i said i'm sorry, she snarled and grunted while typing it in... then i needed to pay for my non-food items, well to my surprise i did not have enough money... as my husband has been out of work cause he dislocated his left AC joint in his shoulder and his neck is messed up... i'm sorry i mis-counted, so i had to put back a few items, everyone has to do it from time to time... But, she treated me like i was crap looking at me like i was stupid for not thinking her face said it all... i am very very unhappy with my visit to walmart and hope something can be done with her...Please! i am not poor but she sure made me feel like i was dirt... i will be going to Jerry Smith, if nothing is done then i'll go above him... thank you
sincerely a customer

I have shopped in the Super Walmart in Mt. Dora, Fl for quite a long time. I have decided not to shop there anymore because of a number of reasons. The store is filthy, out of stock items remain out of stock for weeks on end. Management always has an excuse why. The produce department is extremely sloppy and very poor quality items. If I can't find something, it's always hard to find someone to help me.

It's obvious also because the people who shop there have changed over the years also. Even the parking area is dirty and ill kept.

I usually call in my 84 year old father's perscriptions in at walmart, seabrook, nh.He doesn't drive anymore and every month when I go to pick up the perscriptions, they never have all of the medications! I work six days a week, my sister is disabled and tries to help, by picking the order for me, but the store never has all of the medication in stock. I realize that other people might take the same meds, but who ever is doing the inventory for the pharmacy is very inadequate at their job. This has gone on for about four years.WHY?

How long does it take to get hired at walmart I have applied numerous times on line often by changing my password to reapply. I had 3 excellent years eperience in the retail field working at a Sears store and feel well qualified. I am over 55 and need a job to pay for bills, rent, food, but when I go into wal mart I often see most of the cashier jobs are given to young kids who probably don't need the money as much as I do. Also they hire mainly women. I am a male over 55.

Took back a ATV battery - With receipt, detailing the $9.00 core fee, which was credited to me at the time of purchase. I paid $26.00 for the battery with the $9.00 core fee totaling $35.00. When I returned the battery, with receipt - All walmart would refund is $26.00. Walmart did not have a replacement battery in stock. I tried to explain to clerk - then Manager that when I return to purchase another battery what will you charge me? They said $26.00 plus 9.00 core charge. I said but I already provided you the core with this previous purchase. Why will you not refund me the $9.00 core fee? You will charge me again? It is listed on the receipt at time of refund. They did not get it. I guess it was too difficult to understand. I tried to explain, again all they would refund is the battery - not the core charge. I guess I will have to make my next purchase at an auto parts store.

On 9/5/09, I purchased items at WalMart located at 1725 New Hope Church Rd., Raleigh, NC. Upon reaching home it was discovered that I was charged twice for one product (overcharge was $2.68). I did not return to WalMart until 9/8/09 to resolve the overcharge but was advised by their customer service department that "unless the overcharge was resolved on the "date of purchase" the money could not be returned. Their store nor webisite has any company policies posted, regarding overcharges.

Wal mart left my oil cap off when I got my oil changes 4 weeks ago and I hadnt noticed it until I popped my hood, my ac smelled like oil, but I figured I had a bad filter. When the hood was popped the oil cap was left off and oil was everywhere. I filed a complaint. They were very rude and asked me why I hadnt told them before, it was because I am a student and am very busy and didnt really notice it until oil was leaking from my hood. I willlll never everrr get my oil changed at wal-mart they will mess your car up.