Complaint Rating:

Company information:
Walmart Picture me Portraits
Somersworth, New Hampshire
United States

We got our pictures taken at this Picture Me Portrait studio in Walmart. They took the pictures and showed us a small blurred section of the photo and we had to decide whether or not we wanted to keep the photo. When we got the photos in person, I noticed that they were out of focus and our family photo was not centered on the page. There was no way we could have foreseen this as they do not show us the entire photo before we purchase them, we just have to take their word for it that it was focused and centered.

These were our first family photos with my 6th month old child. Not only that but when I pointed these things out to an associate, she had the nerve to tell me "yeah, our camera had this mis-aligned problem. Our company knew about the problem but didn't want to fix it since we were getting a new digital system in 3 weeks." So they knew there was a problem with their system and they still let customers waist their time and money on very poor quality service and photographs.

Never again will be go there!!! You shouldn't either. Pay more money for better quality.