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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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12:06 am EST
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Walmart transfer request about a year

walmart, cynthiana, ky-refuses to transfer a male out of a department-{receiving} for about a year may son has been trying to get transfer out. He wants to stay with the company but they (management are
making it so he can't. the managers have transferred 4 females, all with less employment time than him with walmart, but will not transfer him. he is willing to take a cut in pay just to stay with the walmart company, but they refuse to move him. he is having health problems (shoulder injury and breathing issuesand severe nose bleeds. I called today, i talked to Tracy and was pretty much told to stay out of the issue. im sorry i can't stay
out of it. i hate to see him leave walmart over not been able to transfer to another deptmart, and there are several openings in this store.
WHAT HAPPEN TO WALMART TAKING CARE OF THE EMPLOYEES?
Should i see a lawyer?

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anonomous0908
Los Angeles, US
Aug 30, 2010 10:20 pm EDT
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If he is trying to transfer to another store then he should contact the store he is looking to go to. They would be more informed on what positions were open and available for him. I would encourage him to call and be persistent. If the personnel manager can not help him at his store, he should ask an assistant manager over the area he wants to go to, to see if there is any possible way to move to that position. If the assistant manager can not help he should continue to work up the chain. I would encourage him to not skip any steps though. That is something the assistant manager or shift/co manager would be able to handle.

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6:33 pm EST
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Walmart I believe this is the most difficult place to fill medicine

The employees at the Goose Creek, SC Wal-Mart Pharmacy are the most ridiculous people I have ever had to deal with. I went to the pharmacy on Friday evening to get my (controlled substance) prescription filled but the doctor had forgotten to date it, so needless to say, I was not able to have it filled and was told to take it back to the doctor’s office to get a date written on it. I work 60 hour weeks and so was not able to get back to the doctor’s office (30 miles from my house) until Tuesday, at which point I asked them to change the prescription a little (because the original was too expensive) and to be sure it was dated. I had my fiancé take the prescription to the pharmacy for me because I was not feeling well. He called to inform me that they would not fill the prescription because the date was written in a different handwriting than the medicine. What nonsense. I called the pharmacy, given I was agitated but who wouldn’t be, and spoke with the pharmacy manager. She told me that they had to call to have the prescription confirmed because of the difference in the handwriting, which means that I will have to take more time out of yet another day to go back to the store again to try to pick the prescription up. I asked her if it was unusual practice for a doctor to write a prescription and the nurse to then fill in the remaining pieces, she would not answer me. I asked for her name so that I could place a formal complaint, she refused to tell me anything except that her first name was Erin and that whoever I complained to would know who she is, how very presumptuous of her. I will never go to this pharmacy again, after tomorrow when I go to pick up my prescription after they confirm that the doctor’s office was the one to fill in the date on a totally new prescription and confirm that they wasted my time. I will be placing a formal complaint in person, on any online forum and I am hesitant to go to any other Wal-Mart pharmacy after this experience.

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qscott86
, US
Jul 01, 2010 8:36 pm EDT

Also, the date should not be in a different handwriting.. it suggest you wrote it yourself or another staff member at the office did which isn't acceptable.. it must be written by the prescriber. You need to stop trying to illegally write on the prescription yourself.

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qscott86
, US
Jul 01, 2010 8:34 pm EDT

Why go to a department store pretending to be a pharmacy? Go to a real one like Walgreens or CVS.

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Mom4rmArkansas
rogers, US
Apr 23, 2010 3:10 am EDT

It was not Wal-mart or any pharmacy's fault that your doctor was not accurate, it's hard enough for them to read your doctor's handwriting. You and your doctor should had double check the prescription before leaving the office. those people at the pharmacy are just doing their job and abiding state law.

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12:50 am EST
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Walmart search after checking out

Dear Sirs, I recently got out of the hospital on Saturday.
It was so pretty on Sunday I thought I would go down with my husband to pick up my meds and a few items my sister wanted. I got most of my shopping done and hers and I became very weak and sick. I loked for an empty seat to no avail so I moved a basket that was blocking the phot center and sat down while my husban used our debit to check us out. I could hardly stand to my feet so we made our way with the basket to the door. Not paying attention except for the way I felt I went out the door. I heard somebody say come back I was almost out the second door when I looked around and she came running after us. Come back in here the alarm went off and I have to check your purchases.
I gave her my receipt, but she continued rummaging through my stuff. A robe the checkout girl had help me fold that was a gift, stuff falling out of the bags, my stuff and my sisters mixing. I was so furiouse and so sick.I felt like a common criminal. We checked our computer car key our cell phones and come to find out it turned out to be a little plastic scan bar or something on some kind of fat burner. It wasn't our fault it was on my ticket it just didn't ok it I had paid for it. Then the lady behind me started out and the same thing happened to her. I was so embarassed. people looked at me like they thought I stole something. How degradeing and rude. I say if it is my mistake I take the blame, but if it is your mistake and I have already purchased the goods they are mine and you shoud have the proper papers to search them. I travel from Glade Spring Va. to Bristol, Va every week for anything I need. I don't know If I will in the future. It was rude, and the little girl was very pushy like the stores security depended upon her accuracy. Poor judgement on your part. Maybe visiting again wil be poor judgement on my part, Do you think?

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3:18 pm EST
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Walmart ge money card

I used a loadable grey Walmart pre-paid GE money card I had purchaced about a year ago and have had absolutely no problems. It expires 3/10. On 3/5/10, today, I recieved a blue GE Walmart pre-paid money card in the mail. I have heard about all the warnings of using the Walmart money cards and now I am very nervous about using any other cards from walmart. I don't even want to activate this new card or even touch it. It came with a very lengthy paper on how to activate it and about the charges which were a bit confusing and another large paper explaining the terms and conditions that you'd mostly need a magnifying glass for along with some time and which was just plain blurred out in places.

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Veer Singh
,
Nov 28, 2007 12:00 am EST

Issue of credit card without information

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Veer Singh
,
Nov 28, 2007 8:57 pm EST

The company should not issue a credit card without the conformation of the customer.

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9:11 am EST
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Walmart survey on register reciept

I called the survey number told the girl i didnt want to purchase anything just wanted gift certificate, which was explained to me as a gift certificate that i could use to purchase anything. Its not even a gift certificate its a rebate . You but $200 in products an they are supposed to give tou a rebate. But they also give your information to others who put charges on your cards. They tell you that you have a trial perod but your trial period is up before anything is ever sent to you and your cards have been charged. Then when you call they tell you that the charge is non-refundable.An you can only submit up to $25 a month in rebates. I cancelled an they tried telling me that it took over a week for my card company to put the charge on. Mine is a debit card and the longast it takes is 24 hours for a charge to be taken out. So Main Street Discounters is a rip off they get your card number an put all kind of charges on it .An everyone there has an excuse for everything. If you do send something back to them make sure its registered an has to be signed for as they will say they didnt recieve it. the survey on wal-mart reciepts is a scam. One that can eventually cost you alot of money. If this is the kind of companies wal-mart does business with just makes me wonder how good they really are. I know that because of this i will never shop at wal-mart again. I am on disability and am dying of cancer an because of this an the charges put on my card one for $25, one for #1.99, an one for $24 i cant get my medicine. The company i called said i called after the charges were put on. I cancelled on the 24th of feb. The charges were put on my card the 2nd of march. my debit card company said charges are posted within 24 hours. So everyone beware they are out to get you.

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kato88
, US
Oct 05, 2010 12:20 am EDT

what are you talking about? you probably called the wrong number! the survey on the receipt is just a customer service survey... like "on a scale of 1-9 rate the level of customer service" a few questions like that and that it. there isnt anything about purchasing or receiving gift cards, rebates... your rediculous... and if your disabled, and dying for cancer, why isnt medicare or medical assistance paying for your meds? i bet your a troll. go bash a different company, or at least bash with a better explanation.

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2:01 pm EST
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Walmart walmart has the worst customer service I have ever come across anywhere

Walmart has the worst customer service I have ever come across anywhere. The actually refused to fill my prescription and wouldn't give me any reason. I will be filing a complaint with the BBB and anyone else I can think of. The employees in the pharmacy are also very rude. I will never buy another product from this company.

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Traci Rose
, US
Dec 27, 2015 1:36 pm EST

I have just had tjhe worst experience with the location on 75th ave in

Phoenix. Stafff super rude and nonchalant. They are not online with the other walmartPharmacies so the patient info doesnt carry over to their location. You have the option to pay upfront the full price or leave, go home and fetch your insurance card and return for processing. No managemnt even working on a sunday. Just bad service for a customer just attempting to refill the same blood pressure medicine i refill minthly with the

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optrader
Pontotoc, US
Aug 22, 2010 11:06 pm EDT

They had a reason for not filling your rx. I doubt you have told the whole story. They don't just refuse to fill rx's without a reason. You did not say what the medication was. I bet it was for a narcotic. Your rx may have looked like a forgery(whether it was or not). Or you doctor shop, getting rx's filled at diffent pharmacies. And, for this reason, they may simply not want you as a customer and that is why they are not friendly to you.

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1:25 pm EST
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Walmart ridiculously bad service

I called walmart in New burgh to get a price on a Bissell 9500 Steam Cleaner. Once I was connected the lady said I will cvonnect you to that dept. After a long wait, she gets back on the line and says "I'M sorry I will try again".. That went on for three more tries. Then I asked for the manager, same problem. Then I hung up and called again, Asked for a manager. Same problem. Then I hung up aqnd called again, waited for a while and the assisstant manager answered the phone. I waited then lost my patience and I am now writing to you. I don't care what THEY say, this is how it happened. Therefore, I am going to go to bestbuy and pay more for the same machine, however, I know that I will gwet the prompt and curtious service I deserve. Thanks, but no thanks.

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9:19 pm EST
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Walmart changed credit limit

I opened a Walmart credit card with a limit of $800 over a year ago. I always paid this account on time. it was almost to the max so I paid 500 dollars so I could get the balance. Thought I could use it for a rainy day. But just as soon as I paid the $500 Walmart and GE money lowered my credit limit to $200. My credit score is higher now than at the time I opened the account. I think this is a a chicken**** way to do business. Needless to say when I got there notice I closed this account. I go back to Fred or Kmart.

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Will Joness
, US
Aug 06, 2013 2:25 pm EDT

MARIA NICHOEL Espinoza, MARIA AVERYHARDT, MARIA E AVERYHARDT, MARIA SAVANNHA Espinoza's owner of Mystical Tracers Hispanic Research Firm has many AKAs. it look like her real name is MARIA NICHOEL Espinoza but she used Ms Maria Espinoza to scam everyone out of their hard earn money and everyone said she is in the country illegal. BEWARE OF THIS SCAMMER.

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Ms. Lauth
Darien, US
Aug 06, 2013 2:14 pm EDT

I agree with everyone. I had mine paid off every month and they dropped mine to $100 on the limit. Apparently GE Capital doesn't like it when you pay of you debt on time. We are considered Dead Beat purchasers because we pay off our debts in a timely manner.

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ROBIN HORN
Bartlesville, US
Mar 01, 2010 11:33 pm EST

WALMART SAID THEY COULD CASH MY TAX REFUND CHECK FOR 4099.00 AND CHARGE ME 6 DOLLARS FOR IT, BUT WHEN I TOOK THE CHECK UP THERE IT WAS DECLINED. I WANT TO KNOW WHY. I CASH ALL MY PAYROLL CHECKS THERE AND NEVER HAD A PROBLEM.

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11:44 am EST
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Walmart we will be taking our business elsewhere in the future

We just had our truck serviced at Wal-Mart in Tulsa, OK. Right off, they claimed they could not check the transfer case because they did not have the correct tool. They had added declined on the paper we received. Which we did not decline. In fact my husband made a point to ask them if they were going to check the crank case and was told before hand that they would. After we left and stopped at a store across the road we noticed that the washer fluid light was one. We stopped and checked the fluid which was 1/4 in from the the bottom. (otherwise empty) We returned, presented them with the problem and were told that they did indeed fill it up but it had a crack and must have leaked all out. Which was impossible since there was no water under the truck where it was parked. It did have a small crack half way up the reservoir. But the fluid was well below that on empty.

There was a customer there who told us that she was there complaining about her vehicle and not to ever take ours back to any Wal-Mart. They had serviced her car and it had a puddle of oil under her car when she got home. Which it did not leak before hand. They were not going to admit any fault there either.

I have had my fill with Wal-Mart. We have had prior problems when my husband had a tires put on at a Florida Wal-Mart. I was hoping that it was just the one store's problem, but it seems that it is rampant at all the stores. He is not going to give them 3 strikes. He has had his fill and they are out. We will be taking our business elsewhere in the future.

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sears customer
, US
May 01, 2010 4:59 pm EDT

do not buy tires from Wal Mart if they are defective Wal Mart does not stand behind customer service. had to walk through FIRE to get atire replaced after one month and 3 return trips with a flat.NEVER AGAIN

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Walmart - great value (not) products

Actually, I use Great Value products on a regular basis, but with two caveats: 1) I NEVER use generic dairy products (which is almost all of what you said you have tried) and 2) I never expect name-brand quality or performance from generic products. You seem to have gone into these purchases without the correct mindset. While generic products can sometime...

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7:34 pm EST
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Walmart don't fall for special deals

I was looking to purchase a new computer. I have a credit score over 800. So I thought I would take advantage of the advertised no interest no payments for purchases over 299.00 signed up the ran my credit check and gave me a limit more than sufficient to cover the purchase only catch is you have to wait for the card. I was ready to buy at that moment not weeks later when the card arrives. they will only give you a $500.00 limit on your temporary card. not what they tell you your approved for yet they hit your credit report that is ###! well they lost the sale I'll pay more somewhere else. customer service lady could care less I called and cancelled the card. they never even attempted to increase the limit or authorize the purchase she just ok I'll cancel that for you. I would've been ashamed to carry that card in my wallet now I don't have to save the hit on your credit report use bill me later or some other financing options at WALMART!

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5:05 pm EST
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Walmart will never ever purchase eyeglasses from the walmart optical

I purchased a pair of glasses from the Walmart Optical in Pasadena, TX back in June...only 9 months ago! The glasses just completely broke in two pieces. I was just told when I took them back that they no longer carry that frame and I would have to purchase new glasses. I paid over $300 dollars for those glasses with insurance! She told me that I had better insurance coverage this year and that they would pay more for the new glasses. Even so I really don't have the money for that. She then told me maybe I could take them and have them soldered for about $20. I have worn glasses for 35 years and never in my life have I had glasses that only lasted 9 months and then to be told basically too bad so sad...I should have at least received some type of compensation. Those expensive lenses (bifocals) that I purchased are no longer good. I am highly upset and will never ever purchase eyeglasses from the walmart optical and everyone I know is gonna hear my story.

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Jocelyn W.
Budd Lake, US
Aug 02, 2013 12:50 am EDT

I have been seeing this eye doctor, Walmart Vision Center, for 2 years (Mt. Olive, NJ). This doctor told me i have astigmatism in one of my eyes. Recently i went back for an eye exam because i was having symptoms of headaches & blurry vision. Doctor said i needed a stronger prescription. Picked up my new glasses, still had the same symptoms with my new pair of glasses. Went back to see the doctor of my problems. His response was "Its all in my head. I no longer have astigmatism & the glasses corrected the problem." That same day, I went to a different eye doctor who told me: 1). I now have astigmatism in both eyes; 2). Glasses will not correct astigmatism, it would just get worse. Of course when I went back to Walmart Vision to confront him, the doctor said "Then go see this other doctor." I am also an Emergency Medical Technician in a very busy 911 system. The sad part is that my salary is pitiful compare to this eye doctor's salary & I know for damn sure that my patients had received the best possible care that I could give them. I and many others trusted this doctor to take care of our eyes and failed. YET he has no qualms about taking our hard earned money!

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becker23
, US
Apr 23, 2011 8:28 pm EDT

I could write an angry book on my experience with the Walmart Vision Center. I will make a long story and frustrating day very short. They tried to force me to keep a faulty frame that they could not get to sit straight on my face. They tried to get me to accept inferior workmanship in the lenses of my new glasses in which I could not see clearly at a distance or through the bifocal from the get go and they tried to tell me that all polarized lenses caused things to look odd indoors, because mine were reflecting light in that room in a very odd sort of way, even though when I tried on other glasses with polorized lenses and that occurance was absent. They told me "my eyes would adjust, so just take them home and try them. It can take time." Wrong, glasses should correct ones vision from the get go, or something is very wrong. They were pushy in trying to get me to buy things I did not want, they were pushy in trying to get me to keep these inferior quality glasses and they were so pushy, they offered a very, very deep discount rather than just say they must have done the lenses wrong, let us compare this with your prescription. I left finally with a refund, but not until after they wore me to absolute tears where I simply had to walk away. I will never patronize this store again and after reading on other sites about WVC elsewhere, I will never patronize another Walmart Vision Center. By the way, their good deals are anything but a good deal. They are tricks to put high pressure, buy this which nobody else wants at a tremendously hight price and get that free. Also, when I went to pick up my new glasses, that distorted frame that I paid full price for, was a freebee with a purchase of lenses that day. Guess the frame didn't fit other's faces either. Now what is wrong with this picture?

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Shotinthe dark
Williamsburg, US
Mar 09, 2011 12:14 am EST

I went into Walmart to see their optician for my examine. Bought new glass with lens to the tune of $300 for the frames/lens and $95 for the exam. Went to pick them up a week later, and could not see (everything blurry, and No, I wasn't under the influence of anything). The customer service person, Robin, said that I would need to get used to them for a couple of days. I returned after 3 days, and said that everything was still blurry. She checked my old glasses from SEARS, and then checked my new ones from Walmart. The prescription for the left eye had dropped by .50 % and the right eye by .75% by the Walmart optician. No wonder I couldn't see! Now, I have to wait to see the optician AGAIN, taking time off from work AGAIN, to have my prescription corrected, and have the new lens put into the frames (which means another week of waiting). I will definitely travel the distance to go to SEARS or elsewhere next time.

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SS9999
Fernley, US
Nov 30, 2010 2:39 am EST

I work for a WalMart in Nevada. I am a State Licensed Optician and the Vision center manager. I am sorry to hear that they told you that you need to purchase a new frame. What they should have done is offer you another frame up to the same value as the frame you had previously purchased. WalMart does offer a free 1yr no fault warranty. I consider that to be bad business and now I am sure you will not be returning there. By the way, Texas is not a Licensed state so my guess is that you may have gotten a "Mctician" who just doesn't care about performing real customer service. My fellow WalMart employees I am ashamed of you!

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cbedair
Spring, US
Apr 09, 2010 5:20 pm EDT

I also had a problem with them I bought a pair of glasses and I was suppoesd to pick them up a week later and i went back they werent ready and they said my frames where no longer in stock so i had to get measured for another (more expensive pair) and wait another week and after 2 weeks i finally got my glasses.

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Walmart poor service/rude

My daughter needed some new tires on her car and wanted to meet at wal-mart in Monett MO. which is about 45min. drive for me. We meet they priced tires I said ok we will take them and so on. I needed to get back home so I wanted to pay for them and leave this is where the problem started. They said I would have to wait till tires were on before they could ring up. Well you just told me how much they were why cant I pay. Then the little girl got mad told the shop person to pull down so she could ring them up because I was making it difficult for her while I was standing there listening to her rant and rave. Then the manger came and had me buy a gift card thats dumb.But I got it . Then they pulled 3 cars that were behind her around our car and made her wait tell me this wasn't on purpose. I will never buy another tire from wal-mart again and I will be spending alot less money there for other things.

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Walmart - walmart employees are nasty and rude

gallipolis walmart employees are very nasty and rude they look like they need to be in a circus especially the one in jewelry with the big tattoo across her neck!!! nasty nasty nasty why cant they hire people that are decent i have seen some in the past that are very polite and very well pleasant but their gone now all the employees there are a bunch of...

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Walmart hiring is being done based on color and not qualifications and experience

The WalMart Store in Greenville Alabama needs to look into what's going on in their Human Resource Dept. Hiring is being done based on color and not qualifications and experience. The employees being hired are of one race(black), are rude and have no idea of what their doing. People are being charged wrong prices due to these employees not knowing the products their ringing up. The people in the Human Resource Dept are in the practice of hiring friends and the color of their choice! This needs to stop before it's taken any further!

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Undetermined
McDonough, US
Feb 14, 2011 11:27 pm EST

Maybe all of you should go and do some research:
race and intelligence has been a subject of debate in both popular science and academic research since the inception of intelligence testing in the early 20th century, particularly in the United States. Intelligence quotient (IQ) tests performed in the US have consistently demonstrated a significant degree of variation between different racial groups, with the average score of the African American population being significantly lower—and that of the Asian American population being higher—than that of the White American population.

At the same time, there is considerable overlap between these group scores, and members of each racial group can be found at all points on the IQ spectrum. Similar findings have been reported for related populations around the world, most notably in Africa, though these are generally considered far less reliable due to the relative paucity of test data and the difficulties inherent in the cross-cultural comparison of intelligence test scores.

There are no universally accepted definitions of either race or intelligence in academia, and the discussion of their connection involves the results of multiple disciplines, including biology, anthropology, sociology, and psychology. Many factors that could potentially influence the development of intelligence have been advanced as possible causes of the racial IQ gaps. It is generally agreed that both genetics and environmental and/or cultural factors affect individual IQ scores. There is currently no consensus whether genetics play a role in racial IQ gaps, or whether their cause is entirely environmental.

Critics have questioned the validity of race and IQ. Sternberg et al (2005) argue that race is a social construction with no scientific definition and that the overwhelming portion of the literature have tacitly adopted folk definitions of race. Intelligence is a disputed concept which, they argue, make the relationships to other variables tentative.

There are observed differences in average test score achievement between racial groups, which vary depending on the populations studied and the type of tests used. Rushton and Jensen write that in the United States, self-identified blacks and whites have been the subjects of the greatest number of studies. They state that the black-white IQ difference is about 15 to 18 points or 1 to 1.1 standard deviations. 15% to 20% of the black IQ distribution exceeds the white median IQ, so many blacks obtain scores above the white average. The black-white IQ difference is largest on those tests that best represent the general intelligence factor

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Michael1972
Orange, US
May 22, 2010 2:46 pm EDT

Well then your studies are outdated, they did claim blacks had smaller brains in the 60's when there was much more racism.

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dia3766
, BJ
Mar 31, 2010 10:51 am EDT

race does not mean anything in hiring, it is the qualifications. In regards to brains being smaller in reference to intelligence bigger is not always better, i have met some white folk (i am white as well) and they were dumb as a stick and i have met some geniuses that were different races

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Walmart limit cut

I too had a Wal-mart card that had a $600 limit and after Thanksgiving I paid it down to $150 because I am working at getting my credit ratios down. Ok Fine.. 25% sounds good until I get a letter less than a week after payment posted that my credit had been reduced to $160 due to a "periodic review". My score is above 700 but they showed me as maxed out once again. So I paid off the bill and will never use the card again. Unbelievable! No wonder people have crappy credit.. the companies are all working together to keep your score down so they can justify charging 29% interest. Cash is king again in my house.

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Walmart does not stock the needed supplies for this community

I am appalled at the Wal Mart Supercenter in Chickasha Oklahoma. The so called supercenter does not stock the needed supplies for this community. The sporting goods is a joke and the outdoor supplies, I just found out, will no longer carry supplies for outdoor water ponds. I was just there to buy groceries 2 days ago and heard a manager getting onto an employee in the produce section, telling him that he needs to focus and get the produce stocked. The idiot manager didnt know that the store was out of some of the produce due to a winter storm warning and heavy consumer buying that day, and if he needed to counsel an employee, he should do it in private. I frequently have to drive 45 miles to Okla. City to get supplies. Whoever the manager of this facility, and their regional is, they should be fired and competent people who can do a market analysis for the needs of the community should be hired.

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SkyWlf77
Girard, US
Mar 10, 2010 1:02 am EST

Counseling an employee in public is never an appropriate course of action. When you witness something like this, don't ever be afraid to make contact with the Store Manager and report what you have seen. Chances are, the Manager has no clue what the Assistant Manager just did. As I tell everyone I know, just picture that employee being berated as you and ask the question: "Would I want someone to report him if that was me?". A well-based accusation by a customer will carry much more weight than that employee approaching the General Manager about what happened on his own.

As far as the store not stocking what is frequently needed, feel free to speak to the General Manager about that as well. You'd be surprised at how accommodating most of them will be. When my son was an infant, he was on a special formula that our local Wal-Mart only carried 2 bottles per week of and which was usually sold out. When I spoke to the manager and let him know that I would need 14-16 bottles per month of the formula, he happily increased their order to accommodate the request. Try that out at your Wal-Mart...You may be pleasantly surprised!

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Feb 15, 2010 10:15 am EST

Excellent comment... Especially the part about counseling an employee in public. That is extremely unprofessional!

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Walmart rude to costomers

I was in wal-mart today and ask were I could find bathroom scales and a person which was the ###. manager was really rude. He reallydidn't seem happy with his job if he doesn't like it he should leave and quit being rude to other people

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SkyWlf77
Girard, US
Mar 10, 2010 1:05 am EST

I'm noticing quite a few of these types of complaints. The problem that I'm seeing with them is that nobody has spoken to the next higher-ranked person in the Chain of Command. If you have this problem, go up the chain (in your case, to the General Manager of that store) and speak to him/her about it. They may not realize that they have this problem in their store (for any number of reasons). If you don't report it, chances are that others aren't reporting it, either which means that no one is reporting it and you can't expect the problem to be fixed if no one reports the problem.

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Walmart old, broken tv in a new box

My future sister-in-law bought a new Phillips flat screen TV for 700.00 from Wal-Mart. When she got it home, she discovered that it was not the new TV she had paid for, but a TV that another customer had used and returned. The TV was dusty, the power cord was missing, and the stand was cracked. Of course, she returned the TV to the store. Once there, the store clerk compared the serial number of the TV with the serial number printed on the box, and found that they did not match. He ran the serial number on the TV through their computer and it came back listed as a customer-returned TV. One would think that it would be a simple matter for the store to replace the TV, since they had proof that no fraud had occurred on her part. One would be wrong. She was told that nothing could or would be done to correct this situation. They ventured that an employee in the electronics department had "accidentally" sealed the old, dusty, broken TV in a brand-new box and had put it back on the shelf. "It's not our fault, and it's not your fault, but there is nothing we can do for you." When informed that the TV is useless without a power cord, it was suggested that she contact the manufacturer, who might be able to sell her a replacement. My, but Wal-Mart has excellent customer service. "Sorry, can't help you, " is the response she got from every one with whom she spoke, all the way up the Wal-Mart food-chain. She is now awaiting a return call from Wal-Mart's corporate office. One sincerely hopes that she isn't holding her breath while she waits.

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Allen1980
, US
Nov 29, 2015 3:21 pm EST

I just bought a 39 in vizio about 7 pm last night got back home unpacked no Styrofoam.. no Manuel just remote stand and power cord... So u put the stand on plugged it in and cracks every where.. ..
So I went to exchange it and they had no more ..and I didn't want a 32" and needed $25 for other tv that was nice so i asked what to do ..all other stuff happened real fast tgey called more managers..I guess a sticker upc thing was over the other one and one it was covering was a tv that wasn't purchased so they said it was a fraudulent return and were denying it .. I called me the online number they told me talk to a salary manager ..I asked for one and the guy said I already talked to 2 lol so got to callback the online # again

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i'm me
slapahoe, US
Feb 14, 2010 7:19 pm EST

i hope she gets a new phone or her money back that is very unfortunate please let know what happens

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Walmart don't buy air beds at walmart

This happened sometime ago. We were having company come to stay for a week and I decided since I had tried one when stayed with family that an elevated type air bed would be good thing to get, up until then I had used an air mattress on and off but getting up off the floor at 50 is getting to be a bit of a challenge. So I went to Walmart, found basically what I was looking for at a reasonable price and bought it. I got it home and went ahead and set it up that night to make sure there wouldn't be a problem. Sure enough, the thing didn't stay inflated, as much air as there was in there I could actually feel the floor before half the night was over. So, I boxed it up as best I could (they wouldn't be able to resell the thing anyway) and took it straight back to the store. Lo and behold, the first thing the lady behind the return desk tells me is that they 'don't do refunds on air beds'. I managed to get my money refunded in the end (mostly because I refused to take no for an answer and the fact that I used a credit card for the purchase doubtless helped, too) but apparently the company has an unwritten exchange only policy for air beds, so if you need one buy elsewhere. Also, I attempted to write an email directly to the company shortly after this event and it seemed to refuse to go through.

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Rainbowsockz
Post Falls, US
Feb 02, 2011 11:59 pm EST

I would advise attempting to contact the Store Manager and inquiring whether the policy is store-specific or company-wide. I have worked for Walmart for a few years now--granted, as a cashier not as a customer service representative--and have never heard of a "no returns" policy except for the posted exceptions for opened CDs and computer software. I'll ask around at my own store this weekend and see if this policy applies here, too. If that's the case, I'll start warning my customers because if I didn't know, how should they?

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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