Walmart reviews and complaints 1
View all 2741 complaintsWalmart - accidents
My daughter had an accident [protected] at this Walmart store #1804. She was sitting on the bottom edge of the cart while I was looking at an item on the shelf and she rolled the cart and got her index finger stuck in the wheel and the metal piece and it ripped her fingernail down to her first knuckle. We went to the front of the store so I could better access the finger in the bathroom. It was worse than I thought. We went out because I was going to leave my cart up front and a manager and two other staff members were waiting for me. They were very helpfull in getting my four (4) year old daughter calmed down enough to bandage the finger and get our information. I was told a call back would be given to me that following Sunday to check on her. I informed them I wanted a claim filed and I was taking her to the hospital. The co-manager was very helpful and directed me to do such as well.
The problem started when no call back was given to me and when I called Monday I got a lady who was not to eager to talk to me and said I hope she is doing better. I asked for claim information and she said I would receive a call in a few days. No cal came and I called on [protected] three times to no avail because she was in the office and no one else could speak with me regarding the issue.
I finally get a response on the 24th of May only to tell me that they needed to file the info and someone would call me. I stated I was told that last week. She said she would get it initiated.
This is a 4 year old girl, who yes shouldn't have been sitting on the cart but had an accident and no one is taking responsibility on getting this resolved. Her fingernail had to be surgically removed and stiched back on to avoid her nail bed from being damaged any further then it already had. A four year old girl who now has to worry about her nail looking ugly.
I am going everywhere I can to file a complaint-this is ridiculous customer service. This is supposed to be a family store but they have no care in the world! I fear what they do for other chidren who have accidents with there non-children friendly shopping carts!
A concerned and pissed Mother- Meagan S.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I was at you store in Hallandale Beach Fl, at which I was returning a product. as I.D. was necesarry. therefore I.D. stolen was filmed on you camaras at the store. But since thaen no one has comunicated with me inorder to reslove this issue.
I'm sorry this happened to your daughter, but it wasn't negligence of Walmart. It was a accident and I don't think you can sue. My son fell out of a cart at Walmart do to my negligence of letting him stand in the buggy. Luckily he was fine, but since it was my fault I didn't try to sue them
and how is this their fault, you have to be joking, take resposibility for your kid
Just have to get this out there:
There is NO WAY under Gods Green Roof that that is the hand of a 4year old ? Maybe 7 0r 8...4 ?
Just saying...take a good look at the size of that hand and remember or look at your own 4 year old...
just ignore the message i posted above this message...it was for a different complaint.
You need to take responibility of your actions. Where was your logic when you put your own child at the bottom of the cart? You put your child in harms way! Walmart should have on sale would be common sense. When your kid makes a mistake she will learn to blame someone else instead being her fault. Is that what you want your kid?
They are doing there jobs. its a crummy job yes but it is a job after all. They don't like it anymore then you do. But if they do not respond in going after the customer and or contact Walmart security the greeter might get fired. If you don't want your receipt checked thats fine in truth wise don't shop at stores that has a receipt checker...But also be aware those stores have expensive items than Walmart has on sale.
This is for sure not a Walmart matter, it's totally the mothers fault. I agree with the *sue* happy. It's disgusting she wants it to be a way to get something free, and that is exactly what ahw is doing.
Save your money and take parenting classes! God bless this child.
You said yourself carts aren't children friendly. why should Walmart pay your medical bills? its not their fault you weren't watching your child. she shouldn't have been sitting in the bottom of the cart in the first place. watch your child better and she won't get hurt. Walmart is not a babysitter.
Also have little sympathy for parents who put their kid in the seat but don't fasten the seatbelt.
The seatbelt is there for a reason. That reason is because kids have leaned over the side of the seat and have fallen, bashing their heads on the concrete floor, and some have died or been permanently injured from that fall.
Some people are too dumb to have kids.
Well DUH...
Sorry about your kid's injury, but any intelligent adult knows the bottom of the cart isn't for passengers and keeps their kids safe by not letting them go there.