Menu
Walmart Customer Service Phone, Email, Contacts

Walmart
reviews & complaints

walmart.com
walmart.com

Learn how the rating is calculated

4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Walmart has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Walmart. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart reviews & complaints 2792

Filter reviews by rating
5
5533 reviews
4
3 reviews
3
3 reviews
2
6 reviews
1
35 reviews
Sort by:

Newest Walmart reviews & complaints

ComplaintsBoard
G
8:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart customer service and the difficulty of activation

The buyer tried to activate the card and all went well until she tried to use the debit/credit (Visa). While trying to put some money on the phone, it was rejected?
Then she proceeded to call customer service and the woman on the phone was terribly rude. The purchaser then demanded a supervisor and was shut down. The customer service representative himhawed around and said the mistake was a street address entry. The purchaser supposidly told her the street numbers and not the house address. Then the Rep. explained that the money will be refunded back on the card on Dec. 5th. Mind you, it was purchased on 11/24/09!
Well, forcing the issue, the purchaser demanded once again to see a superviser. This time she was shut down again but with a promise that her money would be refunded within 2 business days. Readers, these type of cards are a sham! Take my advice, steer clear of the too good to be true prepaid and reloadable debit/credit card(s). Consumers Beware!

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
5:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart walmart took my checks without my id. if they had not done this they would have known they were stolen.

I had several checks stolen. Wal-mart took them without ID. If they had ask for ID they would have known the checks were stolen. Now I have pressed charges, Opened a new account, and closed the old one.

Read full review of Walmart and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Lraul
, US
Mar 11, 2010 9:53 pm EST

It may not be your check that was given to the cashier. They take the routing number and the account number and use a program called "Quicken" and within a few seconds on a printer with blank check stock, they can have their names on the check and you without a single dollar in your account.

As soon as you know your checks are stolen, close the account and make sure that all bills are paid in full before doing so. Then open another account. So when the run the check in the check reader, the check will bounce. (That is why the numbers on the bottom of the check look so funny).

J
J
Jworkman87
Martinsburg, US
Feb 25, 2010 2:42 pm EST

I worked for Walmart and the only time they told us to ask for ID for anything is if the register asked for a birthdate. If there was no birthdate asked, we were to take anything, credit cards or checks and even sell alcohol and cigs. Its an awful place. That is why I am no longer there and will never go back.

ComplaintsBoard
M
5:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart site to store pick up

This Valley Steam store is the worst. The wait time to check out is at least 20 minutes. Today, I went to the service counter to uplift three small items which were ordered on-line. The associate was unbelievable rude. She was unpleasant and unprofessional. She was obviously annoyed that I opted to examine the items. She refused to bag the items because I had placed them into my cart and bluntly said “I would have bagged them, but you put them in the cart. Now you will put them in a bag."

Can you imagine these words from someone in a customer service position? Don't these people realize that customers are the reason they are employed and earning a salary? Instead, this associate saw me as an inconvenience.

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
12:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart refused to help disabled

I was shopping in Walmart in Cromwell, Ct about Nov. 11.
I am disabled, can not lift more then 10lbs due to multiple surgeries. I had managed to drag a 21lb bag and a 21lb container of litter across the shelf then let it drop into my carriage, (locating an employee takes 15 minutes or longer).
I went to the checkout, told the HEAD cashier I am diabled, can not lift these items and could she please find someone to help.
She said there's no one in the store to help me so I asked if I should just leave these items here and drive 10miles back on another day?
She said the "doorman" maybe able to help if I drive my car to the doors.
The "doorman" explained he had to "guard the doors" (I highly doubt terrorists were seeking out this specific store at that moment).

So, I slowly walked to my car shaking my head in amazement... see there was about 45 cars in the parking lot. I held my breathe, lifted the plastic container and let is drop into my car. I grabbed the bag, pulled it up to the top of the carriage and dropped it into my car.

Then the bag SPLIT open and FRESH STEP litter was everywhere. As I was driving away I thought... gee if only i had a camera to video all these cars sitting in the lot - then remembered I did! I cruised the lot and video taped all the cars parked, I also got a shot of several employees standing just inside the door watching me!

I've been to others stores where a manager or the store owner will help if no one is available - THAT'S CUSTOMER SERVICE and taking an issue like a disability with respect.

I WILL be contacting the store manager, district manager and headquarters.

I'm glad I found this site!

Reply to this post if you would like to see the video, I can try and send it to you.

Read full review of Walmart and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
F
F
funnygirl
Ohio City, US
Dec 12, 2009 9:23 pm EST

I have all the sympathy in the world for the disabled, but clearly your wal mart doesn't sell large, heavy items(ie. tv's, cribs, etc) because all of these things require someone to get them down for you and take them to your vehicle. Something is either wrong in the wal mart or wrong in your story. There was someone in the store to help you I almost wonder if you really asked... If you did ask and no one came to help then yes that is wrong. Perhaps, if you were aware that you were going to be purchasing items that you could not wrestle with, you could have asked a friend or family member that could handle them to accompany you on your shopping trip.

T
T
The Mouse
Loganville, US
Nov 18, 2009 6:31 pm EST

Yes, while they do have a Disability Policy that states that they are friendly to the community - it in reality is a marketing ploy. After being denied assistance from two of their stores to push my spouse in a manual wheelchair (as he is tetraplegic (paralysis stomach down & right arm) while I pushed our child in a cart as I simply can't do both simultaneously...I contacted corporate and a friend who is familiar with the ADA. They in turn contacted their ADA rep. While the law says there has to be reasonable accommodation...they don't have to assist based on liability.

I agree with your hurt and anger...but until disabilities are an accepted part of our culture...we can be refused assistance.

I
I
IanUL2000
The Cupboard under the stairs, GB
Nov 17, 2009 12:24 am EST

louis maybe there were some middle eastern men with turbans waiting outside the store ready to hijack walmart.

A
A
Aggravated shopper
albert city, US
Nov 15, 2009 7:27 pm EST

take video to tv or newspaper and watch that store management and employees sweat

ComplaintsBoard
I
6:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart pokemon cards

why do you have pokemon cards behind the counter and you have to ask to get them instead of having them with the baseball and hockey cards and other cards, that and Yughio cards and the same is with BeyBlade because sometimes you have to wait in line for them and you cant buy them without waiting for someone to help you and then they tell you not to open the package till you leave the store.

Read full review of Walmart and 6 comments
Update by IanUL2000
Dec 14, 2009 8:14 pm EST

My birthday is january 1.

Update by IanUL2000
Dec 12, 2009 12:23 am EST

Um okay, ### you Irish.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
K
K
Kreutzer
Dallas, US
Apr 30, 2010 1:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Haha Okay! :P

T
T
Trevor is now a proud father a baby boy
Markham, CA
Apr 29, 2010 11:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes this letter is written as one full sentence, with no proper sentence structure, however it is far better than some of the adults that make letters. More polite as well. No "You suck because I did not get what I want." He asked very nicely why they don't have pokemon cards on the shelves. He did not type all in caps. Though he did not start with a capital letter all the proper nouns have capital letters. There are a few errors but you can understand what he is trying to say. Some of the letters written by adults have many spelling and grammar mistakes that you need to read and reread them to understand what is being said. I had no trouble understanding what has been written.

Nonnie Mouse does it make you feel big calling a nine year old a "###". Irish is a troll as well, but even she has her limits. She would never go around demeaning a nine year old. I am not saying I am perfect, but you have your share of spelling/grammar mistakes as well. Ian is still learning what's your excuse. You supposedly are a RN.

K
K
Kreutzer
Dallas, US
Apr 29, 2010 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

OMG People what's going on? Ian; ### you is a phrase you don't wanna use very often, If you want people to respect you. In my opinion if someone tells you ### YOU, just say 'thank you'. If you reply with the same sentence, that means you care, and it hurt you, and you don't want people to know you care (if you care haha), insted, you want people to know you worth, and have many other things to think about. So as a basic advise, stay away from this people, and when you have no option and you have to face them, just demonstrate your high Educational Level, which I'm sure you have. To know what's good and what's bad is part of dialy living.

Take Care.

B
B
Billydude15
Atlanta, US
Dec 09, 2009 12:30 am EST

The older Zachary on this site is 16 Irish as well. There are two of them. His birthday is May 31.

B
B
Billydude15
Atlanta, US
Dec 09, 2009 12:30 am EST

He is nine, funny how a nine year old has better respect and understanding of the rules that Nonnie Mouse.

Anyways you know those Neopet plushies for KeyQuest. Neopets made a big mistake and put the keyquest codes(you will know what I am talking about if you play Neopets) in the plushies where it can be easily removed, we had that at our local WM, so now they have a sign saying the barcodes are at the sports desk due to people stealing them and getting free virtual items. You have to take the plushie there to buy it.

T
T
Trevor is now a proud father a baby boy
Markham, CA
Nov 11, 2009 8:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

At my Wal-mart they put the cards behind counters because kids open them up and steal them. Some as young as six.

ComplaintsBoard
S
2:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart heartless company

Ive worked for this company for almost 8yrs, and the slogan for walmart is a family company that it helps its associates wrong! We had a couple who worked at this store #0268 for many years and was loved by everyone there including myself. The lady died several months ago and us the associates did a benefit for her husband to help out with the expenses. We all donated stuff and money for a auction the other places in the community did the same, but the place they worked for named walmart refused to do anything for this couple which to me is a shame considering the years they put in and the money they made for this company. Her husband was so happy and felt loved by all of us except walmart. After her death there was days the man didnt have money for lunch because he was broke trying to pay for the funeral his house and other important bills so people would carry him out or bring food to his house. We brought this manner to the managers and they did nothing of course. Well he died monday night suddenly of a heartattack we are all heart broken about this, so we asked if we could put a table up at the front with his picture and just stuff like that we also offerd to pay for it, mine you they done this for a manager a couple of years ago. Well of course they said no even though we said we the associates would pay for it. So that is why im writing this because im angry that the company I work for and many others can give a damn about us even though there slogan is a family place to work. Well wrong! Im keeping my name and the couples annonymous for the sake of anyone including myself getting in trouble and even terminated. Please if this upsets you or you know someone they have done this to also please call home office on this store remeber savannah, tn store #0268 telephone #[protected] thank you to all.. Have a blessed day..

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BigBusinesssucks
Interlaken, US
Nov 11, 2009 3:11 pm EST

Hunny,

I'm sorry to hear for your loss. But that's Walmart for you, and most other large retailers. You are nothing to them but a body to either stock shelves or ring customers.

ComplaintsBoard
R
12:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart customer service

at a one day electronics sale. after standing in line for a laptop, a asst. manager came around to everyone in line, counting us and stopped at the woman behind me, saying that she was the last. when we got up to pay for ours the same asst. manager came back up to the same woman and started asking her a bunch of questions about how long she had been there, that she was going to sell the lap top to another customer that hadnt been in line at all.

i felt she was getting miss treated so i asked for a manager and pulled out cell phone to video tape the event. as soon as i pick up my cell phone and opened it, the asst. manager i was talking to started gettig very angry asking me if i had taped her and that she was calling the cops. she then following me out the store, called the cops, had me treated like trash in front of everyone and banned me from the store. but the woman did get her laptop, thank goodness for she is a elementry school teacher.

the asst. manager took all the attention off of her wrong doing and acted like i was a criminal, i asked the cops and store manager to review the store video tapes and if i had one, mine also to prove i hadnt done anything wrong, but the store manager nor local city cops wanted to hear my side or other witnesses around us. i do have contact info for the witnesses. also i never recorded anything just opened my cell phone and looked through it.

i spoke to the teacher later, she said she wouldnt have got the laptop if i hadnt done what i did, she thanked me and offered her support for what had happened. and said she would never go back there again! neither will I! made me feel degraded, embarressed, blood persusre shot thru the roof. i felt like i was haven a stroke, talked to me like i was nothing when i hadnt done anything wrong but take up for a school teacher. please what can be done?

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
1:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart poor customer service/false product

Today is November 6, 2009, the day after my son's birthday. I went in the Germantown, MD Walmart tonight to purchase a Playstation 3 game for my son’s birthday. I purchased what I thought to be a NBA 2K 10 game costing me $63.56. Once my son got in the car he took a picture of the case to email to his friends. Then he immediately opens the game and found a Magnavox CV-R CD in the case. I immediately made a u-turn on Father Hurley and went back to Wal-Mart. I went back to the electronics area and ask for a manager. John Naimi (electronics Asst. Manager) came to the register. I explained that I just left the store 5 minutes ago and that when my son open the game we found a boot leg cd in the case. His first response was since you opened it I can't replace it and that I need to call the manufacturer of the game. I ask for another manager and he stated he was it. He gave me his card and left the area. I went home and called the manufacturer and spoke to a representative for 2K games and he referred me back to the store. So I called back to the Wal-Mart and ask for the regional manager’s name and John gave me the name Tim Middleton. However he gave me an incorrect number. I feel that he was racially profiling me and giving the run a round. John Naimi offered to look at the security system to see if the game was sealed when I bought it. This made no sense seeing how I tried to hand him my receipt that showed that I was just in the store and I had my daughter retrieve the rapper from the car. I spend a lot of money in Wal-Mart for my family as well as my job as well as my husband, who obtains a Walmart credit card. Therefore I don't appreciate being treated like this. This was very upsetting to me and heart breaking to my son because I'm out of $63.00 and my son is out of a game he intended on playing tonight. However, he’s forced to wait until I can get this matter resolved. Walmart's moto is customer service which John Naimi clearly didn't even attempt to uphold this moto as well as act like he cared a little about my concerns. He didn't look at my receipt or the game I purchased from his department. I didn't go in asking for my money back I just wanted what was rightfully mine, the $63.00 game I attempted to purchase for my son.

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
3:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart cant cash my check

I have been to walmart plenty of times to cash my payroll check and this particular time i go to cash my check they tell me they can't cash it and give me a piece a paper with a toll free number to call to explain why. I call the toll free number and the response that they give me was garbage that i didn't understand stating they were trying to protect my identity from fraud and because of some pattern i didn't have to idea what they were saying, it is a payroll check from the state of illinois don't understand this explanation at all, things like this make you want to stop spending your hard earn money with walmart and i have a bank account but the bank was closed and i needed cash right then not the follow day what a big inconvenience for me and my family.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
william nichols
bowling green, US
Mar 08, 2010 7:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

do not buy money gram money orders from walmart thay are not no good thay are a rip off. if uyou take money order back to cash it, it is no good

ComplaintsBoard
N
3:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart fraud

I was sent a free $500 walmart gift card offer. I had to purchase of subscribe to two different offers and then I would be sent the free gift card. I completed the two offers, used a visa card to pay... then when i went to proceede, the screen kept telling me to return to page 2. It wanted me to start all over and repay for a bunch of stuff. I still never received my $500 gift card to walmart. What a scam.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lois Garcia
, US
Jun 18, 2018 1:43 pm EDT

They must think people are stupid why the he'll would anyone do a survey plus an offer just to get a free gift card scam that's all it is

ComplaintsBoard
D
7:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart poor and irresponsible customer service

Monday November 2nd, 09 at about 6 pm. I drove into the tire, oil change department to get a battery changed on my car. I had my car engine on while the store personnel checked the availability of the battery. After a few minutes, I was told to pick up the car in 15 minutes. I came back 15 mins later and was not told till 10 min after that the store did not have the battery, and "We can't get your car to started". That was not the worst part. NO ONE in that department had any suggestion (RED FLAG- No thinking process). I asked one of the crews to call stores in the area to see who has it. I was told that one of the nearest stores is only one exit away (using freeway). The problem is I do not live in Murrieta, and I do not have friend or family who can come and help me. The store manager repeatedly asked me "Do you have friend or family who can pick the battery up for you?" after I said twice "No, I came from a different town" They all walked away from me. I, then, stopped them and said "Can you give me a direction to the nearest store that has the battery" The store manager said "It is only one exit from us on this freeway. You need to call someone to pick it up. How are you going to the store"They all looked at me and walked away. I walked out the store and told the crew I met that I will be back before 8pm because that is the closing hour. It was 6.55 pm at that time. I half run and half walked for 30 mins and finally got to Autozone in Murrieta. With mild out of breath and a little shaking, I asked the store clerk to please give me the battery as fast as you can because I had to get the battery to Walmart before 8 pm by foot. Chris, the other store worker said You walked from Walmart? I can give you a ride and change the battery for you The other store clerk immediately agreed. Both of them quickly got all the tools Chris needed to change the battery. Chris drove me in his personal car to Walmart and changed the battery for me. When we got to Walmart at about 7.40 pm, my car was moved and parked out of the store; none of the Walmart crews came to ask if I needed help changing the battery. They did not see Chris. The worst part of that night was I was approached by a guy to try to get me in his car while I was walking. I was so thankful that the guy gave up and drove away and was really appreciate on how Autozone trains their employees. I was stressed out and scared at the time and still cant really tell what level of and what kind of mentality Walmart employees (may be at that store) that night have.

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart never again

The card was easy to buy as a gift card that was marketed as usuable anywhere Visa is accepted To activate this card was a big pain and took almost two hours of repeating and repeating and repeating the information requested. I tried both the computer and the phone number listed and neither worked. I finally got it registered by phone on the fourth try. I also was told that the first deduction of the monthly fee would be made May 17, just 10 days after activation. There was a fee of $3.00 just to buy the darn thing.

There are many fees listed for the use of this card that are not usual on a gift card. I will never, never purchase a Visa gift card through Walmart and I will also tell everybody within hearing distance.

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
8:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart always skips and pauses

This is the 3rd time I rent a movie from the red box at walmart and the dvd skips or pauses its the most annoying thing when ur setting down trying to watch a movie and it keeps skipping I was realy disapointed and upset to see that it happend to me again!

Read full review of Walmart
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
2:51 pm EST

Walmart attention to details of customer complaints

Cashier(Miriam) not speaking very good English and not noting products in shopping card that required hand-scanning. Then not understanding customer wished check made out for $20.00 over purchase amount and customer having to write out two checks to cover purchases(3 bags of softener salt) plus initial purchases. Then not requiring signature on 2nd check. Customer had to go to Customer service manager-she was to busy and had another employee open register tohave check signed. Then report of this was called into store management. Manager Joan then attempted to placate customer with %10.00 gas card as situation of customer living 50 miles away and did not have gas-station(Wal-mart) access and long distance call involved. After telling customer would send gift card instead and taking name and address stated card would be sent that day. Two days later customer still hadn't received card--talked with manager Todd again was told gift card was to be sent immediately and should be there on saturday. No Card. Called again and was "placated: with a $20.00 off. Cards-no apology note or explanation in envelope. Customer's name mispelled on both envelopes and both envelopes addressed (identically) after customers name was spelled not once but three times! Calls to 1-800-Wal-mart were answered and treated (seemed) with as much indifference. Gift cards didn't mean a "damn" thing but the "insult" of inattention to the details of the customers suggests that this store and its operation needs much training in customer service! Especially in attention to details such as a customers name.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
W
W
Wisconsin511
Minocqua, US
Jan 27, 2010 5:04 pm EST

Wal Mart is never going to invest in employee training as their "associates " rarely last one year.

ComplaintsBoard
O
8:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walmart - mistreatment of customer

I was falsely accused, verbally assalted, close to Strip Searched (equally as degrading), humiliated, handcuffed and formally put under arresst by Walmart loss pervention personell and local police. When leaving Walmart I was stopped by a woman grabbing my cart and announcing that she was loss pervention and believed that I had merchandise that was not paid...

Read full review of Walmart and 8 comments
ComplaintsBoard
W
10:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart payment not credited to my account

A lady from the Phillippines called me to say I was overdue with
a payment. I checked and saw my last payment in the amount
of $200.00 was paid on 10/22/2009. She said she didn't see it.

After much ado I paid another $200.00 via phone giving her
my routing number and checking account number. This was
yesterday, October 29th.

Just now I checked my Walmart account and see yesterday's
payment has not been credited.

HELP ! What's going on?

Lucy Ackland
Boyne City, MI
Walmart Discover card #[protected]

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Ruby Saffron
Saint Petersburg, US
Oct 30, 2009 11:18 pm EDT

I'm pretty sure you got scammed. The lady probably does not work for walmart, she wa probably just trying to get your bank account info. Check your bank account...in fact it might be safest to just get a new account. And also, don't ever post your credit card info on the internet. You may want to get that card blocked and get a new one reissued because all kinds of people can get that info now that you've posted on here...
And a tip for the future: Never give any personal info to anyone that calls, no matter where they claim to be from.

ComplaintsBoard
S
2:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart verbal assault/following/feeling unsafe

Hi,
I am writing to file a complaint against the Columbus Ohio, store 2098. I am affiliated with one of the daytime cashiers. And as we ended our personal relationship, I noticed that many of the Store's cashiers and CSM's began following me around the store and yelling obsenities to me, while I was trying to shop with my one year old child. As much as I try to ignore it, this is the closest store to my house and i refuse to drive out of the way to find another. There are two employees at this site that are very rude and refuse to let up. One is a CSM (Demetrius) and a cashier named Brittney. I tried to complain in store, but the response i got was "You won't get very far because we all stick together." I'm very upset by the behavior shown in this store by the employees and managers. I keep to myself and just want to get my necessities for myself and son without feeling threatened or in danger. I would really appreciate it if i was contacted about this matter. Thank you very much.

--
Satin S. Woods
[protected]

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shopaholic1
, US
Oct 28, 2009 6:43 am EDT

If you feel unsafe you should stop going to the store. If this turns into a legal matter this decision of yours to continue to visit the store after feeling unsafe, threatened, or in danger can count against you.

ComplaintsBoard
D
2:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart exchange of outdated food item

First of all we have to son's in iraq and spend a lot of money in your store. I had purchased some graham crackers pie crust to do ndividual pie to send to the troops, I noticed when ready to bake yesterday they were outdated, so I went toyour store and was very rudely told that without a receipt I was unable to make an exchage so I told them to keep it an outdated possible bad food item that could made any soldier ill is not what I wanted. This is the rudest thing I have ever heard of, of course I am not predejuice but many others were getting refunds on all sorts of expensive electronics and I am stund. I intend to tell all my friends that are purcahsing for our troops that are protecting this counrty and the right for your eployee to even have a job to not shop there as I as an american have the right to be treated with as much respect as another and my husband up to this day spends hundreds a week supporing troops and buying from your store. I am highly offended and who by the way saves a grocery receipt.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dianelasvegas
Hastings, US
Oct 26, 2009 2:54 pm EDT

I last year purchased a tv from walmart the day after thanksgiving never do that again. anyhow ever within 7 months the tv had huge spots growing inside the tv. Walmart in ne. said to bad I didnt buy there warranty well I called their headquarters in ark. and sure got my money back. The phone # is [protected]. THE other # is [protected]. I dialed direct that way you get right to the headquarters. Call the company that makes what you bought and tell them. They ill send you coupons for your next purchase. I just had that happen and I called the hungry jack co. and they were happy to send me coupons for free next purshase. But then I was at our local grocery store when it has happened often.If you really want to go for it call the food safety and inspection dept. !-888-MPHOTLINE. let me know. DIANE

ComplaintsBoard
S
10:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart false advertising

Advertised price for Acer Netbook computer,
Limited time offer
$249/each (regular price $349)
Model4454024, item 543701

Visited store on Oct. 24 - told none in stock
- told "don't know when/if they will come in"
- told "wal-mart doesn't issue rainchecks"

I asked them to check if any in stock at other wal-mart stores close by.
- told "check all local stores and none in stock"

I asked to speak with store manager
- told "no store manager is in. Try again on monday"

I asked them if this was a case of false advertising
- they said no because it is a problem with the supplier...late delivery.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
waterinthefuel1
Lafayette, US
May 30, 2010 1:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't think your complain warrants much attention but I will say this. I was two steps from the president and owner of a company I used to work for. I was in charge of the facility for several hours a day dealing with customers, etc. Sometimes we would be out of stock on stuff and the best answer I could give was "well, we'll have it when it comes in, and I don't know when that will be" because I WAS NOT IN CHARGE OF INVENTORY ORDERING. I had no idea when we'd get the stuff in.

I was two levels from the president of the company and I didn't know, you really think some low level employee in Wal mart, being paid 7 dollars an hour because the gov't won't let them be paid only 5 an hour, would know? Of course not. Wal mart keeps its prices down by keeping its inventory low. It sucks, I know, but it's their right to do so. Frustrating. If you don't like that, shop somewhere else!

ComplaintsBoard
Z
3:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart stingy pay, alot of work.

I work as a 2nd shift ICS/Unloader at store in Everett WA, WalMart is extremely cheap and stingy on pay for thier associates in comparison to the work we do. Despite being the most physically demanding job in the store and the fact that they keep adding more and more tasks and responsibilities to our shift the pay is lame at best only 40 cents over minimum wedge. Also they have been testing new procedures in our store in which our shift is responsible to complete additional tasks and having us work faster to unload the GM trucks so we can assist 3rd shift in the tasks they are supposed to finish.
Now I transfered from another store and they didnt have nearly as many additional responsibilities to worry about, it was unloading the trucks, taking the merchandise to the floor, separating, break packs, maby a carryout or two and cleaning up after; as opposed to Unloading trucks, zoneing departments, mixing paint, carryouts, picks, bin audits, bin dumps, trailer listing, assisting night stock, downstacking remix pallets, breakpacks, processing apperal, cleaning up and organizing the receiving area.
I think that with more physical and mental stress and responsibility should come more pay, asif the pay wasnt already crappy for the original tasks we are supposed to have my store keeps adding more and more without any increase in pay. I wouldnt reccomend working as a 2nd shift ICS/Unloader unless you want to spend your first 3-6 hours+(even more during holidays) sweating, twisting, acheing and bending while unloading [protected] peice trucks, pulling pallets up to 2665lbs with ### half broken jacks while Managment sits there yelling FASTER! FASTER!, only to have tons more ### to do after your main objective is complete. All for half-assed pay.

Read full review of Walmart and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
NO NAME NO NAME
Durham, US
Feb 28, 2010 11:27 pm EST

hell yeah i work that ### and u got it all the way right about every thing nc, durham

(FEDEX, UPS, COSCO, $10.00 AND UP AS SOON AS U START) ### WALMART

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Walmart customer service

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

Website

walmart.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Walmart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Customer Service. Initial Walmart complaints should be directed to their team directly. You can find contact details for Walmart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walmart. Discuss the issues you have had with Walmart and work with their customer service team to find a resolution.