Complaint Rating:

Company information:
WalMart
Massachusetts
United States

For those of you who've has issues with your local WalMart...here is a little tip.

My daughter called our local WalMart to check on the availability for a vacuum part. After calling the store 3 times, and being kept on hold for over an hour total (including one call asking to speak to the Manager), she hung up and called the Corporate office in Bentonville, AR.

Customer Service
1-800-Wal-Mart
(1-800-925-6278)
Questions regarding a Wal-Mart Store issue

She calmly told them of her experience, how long we've been customers of WalMart and how disappointed we were with the service we received.

They were very apologetic and promised her they would take care of this and ensure it never happens again.

Within 30 minutes of her call to Arkansas, the manager of our local WalMart was on the phone. He personally found the item we needed and held it in his office for us. He also did NOT make excuses for his employees...(which I found refreshing) and assured us they were working on improving themselves in this area.

I know it isn't much, but it is an idea to help. Go straight to the top. They will listen!

You can say alot about WalMart on the local level, but I have to say, if Corporate knew about some of your issues, I can assure you...they would take care of it immediately! It was amazing!

(Oh, and I don't work for them!!! :-)