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1.5 1823 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1823

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ComplaintsBoard
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10:55 am EDT
Resolved
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Walgreens unauthorized billing

Took two pictures to print at Walgreens photo lab last Friday. The two photos are passport size photos taken by myself. I uploaded the pictures through the computer and was told it will cost $0.58. About half an hour later, I went to pick up the photo. The photo lab manager took out the photos and ask me whether it is for passport use and want to charge me $7.99 for each of the pictures. I was really pissed off,

1) I only used the print service. The picture is taken by myself and they did not do anything other than print the picture. Why should I pay for the passport service I did not receive? I guess according to this logic, if Walgreens is providing wedding photography service and you happen to take some wedding pictures using your own camera, they will charge you for the wedding photography service if you print your pictures there.

2) Why should they peek into my photos and begin to speculate about the usage of the photos? It is none of their business about the content and the intended usage of the photos.

3) What pissed me off most is the photolab manager is very rude and insisting charging me for the passport service even after I repeated the process on the computer which clearly showed the charge is $0.58. Eventually I had to ask him to tear off the pictures because I do not want him to keep the photos.

4) the Kroger store across the street happily printed the picture for $0.40.

Anyway, I am extremely pissed off by the Walgreen photolab service. I have no idea whether this is their photolab policy to peek into customer's photos and identify any passport like photos and begin to charge for it.

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dontwantwalgreens
Dallas, US
Nov 10, 2013 9:49 pm EST

I had the same story. The person at the photo center refused to print my own copy of passport size pics 4X6 prints. When I asked the store manager, he said the kiosk cannot print it. I dont see any difference with other photos. But he did not give me any reason. I am really pissed off. That's it. I am no longer a customer to walgreens. I printed the same photo in CVS without any issues.

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sakubab6
Goodlettsville, US
Jul 20, 2010 10:40 am EDT
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If you took a passport sized picture with your camera, edited it on your computer too make it a 2x2 size and then took it to Walgreens to get it printed, it will be a 4x6, since that's the smallest size we can make. If you requested the photo tech to go into the EZ controller and shrink your picture down to a 2x2, that is asking for a little too much because we waste a few prints trying to get the right size. If that was the case, then I would have charged you 7.99 too, unless you were exceptionally nice.

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dockuttu
, US
Jun 26, 2010 7:27 pm EDT

Same happened to me today. I used a software to put 6 photos on a 4x6. They told me to get a professional release form. I told them i am a physician and photography is my hobby. Complained to walgreens customer service. Let see what happens.

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genocide12
Richardson, US
Jan 09, 2010 11:17 pm EST

as a photo tech for walgreens i can tell you that the reason you were charged what you were charged is because the manager probably told the photo tech to charge 7.99 because you are using them for passport purposes
blame the manager

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karansinha
Elmhu, US
Sep 15, 2009 6:02 pm EDT

well, i disagree with you, but i don't blame you either, Walgreens doesn't put up their policies out in open, they ask Managers and Lab techs to do dirty work.

Just like, photographs taken by professional photographers cannot be printed at Walgreens, without photographers written consent. This policy is no where to be found on either their site, or in store. but when you go to the store to pick up, they would refuse to sell you those pics, because they are professional photos.

Just like that, Passport photos printed at walgreens, or sent through to walgreens from their site, or snapfish, cannot be sold, because, there is a policy that in walgreens that states, passport photos has to be taken by one of their employees at their premises in order to be sold to you, and they do have right to refuse to sell you anything they want, no matter who took the photos.

Is there anything that could be done, Yes. you could ask them to post their policy, (which they wont) out on their site visible to everyone, .

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Wagmgr
Beaverton, US
Aug 14, 2009 5:59 am EDT

As a previous poster suggested, unless your photos were cut into the 2x2 size you should not have been charged 7.99. As a manager at Walgreens, we allow customers to print any pictures that are owned by the customer, which obviously includes a picture you may have taken of yourself against a white background.

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Samoan Named Flaze
Richardson, US
Jul 21, 2009 10:14 am EDT
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Actually he shouldn't have printed the photos at all, since the policy at Walgreens is not to make prints of passport photos unless the photo tech physically takes the picture himself.

Also, Walgreens kind of HAS to go through your photos, since child pornography and pics of sexual intercourse are...not allowed.

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eldin
, US
Apr 01, 2009 11:04 am EDT
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wow... "this manager" by the way walgreens doesnt have a photo lab manager, did the wrong thing. yes it is their jobs to look at the pictures to make sure they come out correctly and to make sure your not printing anything illegal, such as professional pictures, child pornography, etc... he should have just charged you the fee for a 4X6 print, since you did all the work yourself. unless you asked them to cut them with their special cutter, in that case well your asking for something thats not covered by your print and isnt considered customer service. i dont think this was the case though.

and yes if your picture is rejected for any reason, i dont think you will come back to the store and complain about your 29cent print lol...

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Phil
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Nov 12, 2008 2:51 pm EST

As a head photo specialist for Walgreens, I can see where you'd be upset, as I've dealt with this problem before. I also think that person you dealt with should've handled it differently. In my experience with the company, I've had many people try to do their own passport pictures and print them in my store. In a few instances, I've printed the pictures, the customer picks them up, then they come back complaining because for one reason or another, the pictures were rejected by the passport office. They come back and complain and blame me. So it is for that reason alone, I always try to discourage them from doing so. Sure, it saves money to do it yourself, but you also bring with you the potential for many headaches and problems. What many people do not realize, is that passport pictures have to fall into specific and strict regulations, In particular the coloring, background, and positioning, among other things. In my store, we will still print the self-made pictures, but we make sure the customer knows that should the pictures be rejected, we will not offer a reprint or refund to them, as we are not at fault. However, getting back to what you said, the person you dealt with should not have tried to charge you the $7.99. They should've charged you the price that was given to you, and explained what I mentioned above. If you were in my store, I would've done just that. I'm sorry you had to deal with that.

ComplaintsBoard
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5:15 pm EDT
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Walgreens bad customer service

My son, away at college, calls with his usual "Mom I don't have" Instead of sending money, I decide to go shopping online. I decided that Walgreen's.com was the best place to go because I could get everything from beef jerky to toilet paper. Three days after placing my order I receive notice that payment has been posted and my order is being processed. The next day I receive notice that my order has shipped. Walgreen's forgot one little thing on the package, the apartment number. UPS did circle through the apartment complex, but did not stop. Instead they decided to try to deliver the package in another city to someone with the same last name. That person declined the package for they had not ordered from Walgreen's. So UPS tried to deliver to three other people in three different states with the same last name. They all refused. I learned this by the tracking number. Not being able to give away my package, UPS decides to return it to Walgreen's warehouse. When I called Walgreen's customer service to inform them what was going on I was told, and I quote, "You need to get a hold of UPS and fix this yourself." I complained to Walgreen's until they decided to send another package right away. They did not follow through, so I called and asked for my money back. I was told that my problem would be escalated. I told them I just want my money back. I am then told I haven't given them enough time to resolve the situation. The order was placed in August and it is now into Sept. I talked to another rep and was told I would receive my money back but instead they re-sent a new package. I was then told the shipment couldn't be stopped and they were sorry I wasn't told about it and I would get the shipping fee back. I still haven't received the money for shipping, but the goods were finally delivered.

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jaknel
, US
Jan 12, 2023 12:48 pm EST

Terrible customer service

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Lucy Bunn
Fishersville Va., US
Nov 19, 2022 12:08 am EST

Walgreens in Stuart’s Draft Va! After Tricare shuts down most of the small pharmacies in the area , the place is mobbed. Pharmacists quit 2 at a time, staff told me my drug would be ready in a day, then 3 days later it is still not ready…..15mins= 1 hr.

Then to 2 different employees I told them not to fill 2 other scripts, then deliberately held me up to charge & fill them. This is madness, I am disabled & I had to drive over 15 miles one way X 3, tried to call but no one answers their phones. Good Luck then, this store will surely not be able to keep its doors open as well. Lying to customers & not anticipating the run on what few larger chains there are!

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Seeme35
, US
Nov 12, 2010 2:55 pm EST

Horrible customer service, no communication. Ordered something over a week ago and they charged my bank account but never gave me any information on the order status. When speaking with customer service, they state to check the online order status, which doesn't exist.

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CDENISE
, US
Jul 21, 2014 3:23 pm EDT

I had to drop off and pick up a prescription for my son who has Sickle Cell Disease I was really disappointed with the staff at the Walgreen's in Durham NC on Holloway St.We have always known that most people in the Medical field look at Sickle Cell patients as drug seekers and this was shown to me by the pharmacy staff that took five days and finally said that they didn't have my son prescription that I dropped off or authorization information, my son ended up in the hospital because he couldn't manage his pain at home.So I would like to thank the staff and only hope that one day you walk a mile in my son's shoe and I hope that you have someone helping you with a heart.So I would suggest you going some place other than where you work.

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Tonda Baker
Gaston, US
Sep 06, 2013 5:23 pm EDT

I left the Drs. office on Sept 06, 2013, i had a prescription to fill and my insurance has me pay nothing if I go to Walgreen.well I went in to get my meds, and was told it would take 3 hrs. to get it filled due to the fact it is a narcotic, i was told and the new proceedures it would take 3 hrs to fill it, i asked since when did this come into effect she said, Feb.2013 I told her I have this filled every month at Walgreens and it is always, 15-20 mins.I thought about it and was gonna come back but I live 18 miles away, so I asked for it back and they handed it to me.I think this was a flat out lie, and when I asked for it back, they were all standing around talking, so I took it to another Walgreens and they were out, so once again I was looking for another store, finally went to CVS and got in and out in 12 mins.Botton line is I will never ever go back to the store on Tillitson st. in Muncie Indiana.They were very rude and just acted as if I was bothering them, so cause of that I wasted gas, running around and had to pay $ 7.00 when it should have been free and done in a few minuets, not hours, and I will also let people I know how rude I treated by this Walgreens.I mean I am a well dressed, well spoken, very polite person and I will not be treeted this badly.

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roshanalee
New Rochelle, US
Sep 07, 2010 2:36 pm EDT

THIS WAS MY FIRST TIME SHOPPING AT WALGREENS.COM AND THE EXPERIENCE WAS NOT GREAT. THEY DID NOT SHIP BOTH MY ITEMS THAT i BOUGHT, I CALLED CUSTOMER SERVICE AND THEY TOLD ME THEY WOULD SHIP THE ITEM THAT WAS MISSING, HOWEVER IT NEVER ARRIVED. I THEN CALLED BACK AND SOMEONE TOLD ME THE ITEM WAS NEVER SHIPPED TO BEGIN WITH. I ONLY ORDERED TWO ITEMS AND THE WHOLE TRANSACTION HAS TURNED INTO A TOTAL NIGHTMARE. I CALLED CUSTOMER SERVICE AND THEY SAID THEY WOULD RESEND THE ITEM, HOWEVER AT THIS POINT I DON'T EVEN WANT IT ANYMORE SO I ASKED FOR MY MONEY BACK. I WILL NOT EVER SHOP WITH WALGREENS AGAIN. I NORMALLY DON'T SHOP HERE ANYWAY I USUALLY BUY BEAUTY PRODUCTS FROM WALMART OR HARMONS. THEY HAPPENED TO HAVE A SALE ON THIS EYESHADOW I COULD NOT FIND ELSWEAR, SO THATS WHAT LEAD ME HERE. WALGREENS IS TO EXPENSIVE IT'S WORST THAN CVS WITH THE PRICES.

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ScarlettLov
, US
Oct 29, 2009 5:35 pm EDT

Go Figure.Sounds like Walgreens.As an Employee I see it happen all the time.The managers disrespect costumers and employees like if their dirt.It's bad that all these compaints cant change anything.It gets over looked so they dont have a bad name.Im sorry to the lady that cant get a refund.It makes sense.Walgreens do anything to get people to buy stuff and it's hell if ur not satisfied OR if it's THEIR FAULT!Someone needs to do something about this.Corperate is just as GUILTY as the stores getting these complaints!

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shane JG in Michigan
Kalamazoo, US
Aug 30, 2009 11:27 pm EDT

oops..my bad i meant this to be a comment i should have filed as complaint. will do so

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shane JG in Michigan
Kalamazoo, US
Aug 30, 2009 10:46 pm EDT

Our problems continue to be with customer service and demeanor from the pharmacy end of walgreens. My mom has terminal medical conditions and suffers immense pain 24 hrs a day for years until recently the last year. My mom's new doc had worked for 2 yrs to find a pain control regiment that works for best quality of life and it works well with minimal side effects. It consists of very large mg doses of narcotic pain meds and something like 3 different kinds for instant relief, extended relief for bedtime and breakthrough pain.

The doc prefers she use only walgreens to fill meds and many times she is judged and harassed by pharmacists, lied to on two occasions and today the pharmacist flat out refused the monthly refill. The guy took it upon himself to decide that my mom does not need her refill this month since she has other pain meds. The guy even said that she has too many pain meds and he; who has never even met her, doesnt know her illness or anything about her... alters her doctor's prescription regiment after years of trying so many other treatments and meds. the current regiment would not be in place if it wasn't needed or if there was some other method or if my mom and her doc hadnt exhuasted all other means.

The pharmacist told us that he would give her one day supply until he contactcs her doc who isnt in for two more days. He actually told my mom she didnt need the refill and I told him the script is lagit and has been for some time and we always fill it there. The man said there is no since arguing (as if we were) that she go home and he will call her doc to verify why she needs so many meds and he sternly said not to call him either just to wait for his call. Upon our efforts to complain about past harassment, i learned that walgreens policy is that all prescription fills are at the discression of the individual pharmacist so they are allowed to refuse for any reason.

Further, the pharmacist filled a one day supply yet printed on the label that he filled the full quantity over 200 pills so we called to tell him knowing the importance of medication label accuracy and the guy said it was no problems and makes no difference and hung up on my mom.

We have complained to the doc before about walgreens but the doc really preferred we stay with them but this next vist we are going to demand a new pharmacy on the pain contract.

As far as i know, a pharmacist is not a medical doctor and has never treated my mom for her illness. I do not understand how he or any pharmacist has any right to make adjustments my mom's treatments. We are tired of her being humiliated almost every time she gets her meds just because they are pain meds and she gets 15 other scripts from them as a huge revenue source they are about to loose but dont seem to care.

This pharmacist was the pharmacy manager so we will start by talking to the store manager after she gets her meds. Anyone know of another source to file a complaint about bad customer service knowing we cant dispute the decision not to fill a script.

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troybeaudry
Holyoke, US
Jul 13, 2009 10:28 am EDT

My parents brought in photos to be developed throught the 1 hour processing. Well when they dropped them off the clerk there told them that the pictures would not be ready until 2pm. My mom called the store at 2pm to make sure the pictures were done and the clerk said that they will have them done for 6pm. So around 6pm my called back to go and pick them up, well now the clerk told my mom that they need to send them out to have them developed because they machine is down. Why didn't they tell us that the machine was down in the first place, we would of brought them to a different place. When my mom finally went to get them she asked to speak to a manager they sent over the assistant manager to speak to my mom. The assistant manager has a MAJOR attitude problem and she should not be a manager at all. Managers need to have customer skills and she doesn't. My mom and I are managers for where we both work and we try to please the customers, she didn't even try to. She never offered any discounts or coupons or anything. How can you have someone be a manager for a place that I do know does good business, I hate to say this but you are going to loose customers that way. I will never return to Walgreens again, I will stick to shopping at RITE-AID!, they have awsome customer service. And let me tell you they help and please the customers.

ComplaintsBoard
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9:57 pm EDT

Walgreens hard time

Dear Reader,

I never in my life had to deal with rude people like I did these last two days. I have coverage for my meds and I went into that pharmacy and waited 35 minutes for it to be filled after they had the call in for 2 hrs. Then my Meds were filled and they rang me up for 45 dollors for Amox, I said I have coverage and she replied ummm no u don't we checked, so after arguing for 15 minutes I give them my coverage number with ID and she said well we can't give u coverage anyway because we don't have the Doctors MPI number.So I called the Doctor on call and they left him on hold twice so long he gave up.Then she said 45 dollors or I can't help u any longer.The next Morning I was the first at my Doctors office telling them what was said and what happend, they said its ok we will call them and get to the bottom of this and get u your meds.So I call at 4:00pm to tell them Im on my way to pick it up and she said sorry u have to go somewhere else we can't help u here.So I called my Doctor back and they switched my Meds to Rite Aide in Grand Junction and they were the sweetest people to me ever, not only did I get my meds for 4 dollors they give me a 30 dollor gift card...Thank you Rite Aide I love u guys! Oh yeah Walgreens lost 6 customers because of this My Familyonly deals with Rite Aide now.

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betrayedny
Lynbrook, US
Apr 08, 2012 9:33 pm EDT

I just realized I was SEVERELY shorted on my generic Xanax that I have taken for years. Because I am on medicare it is not covered. Unless they made a counting error they can audit, I will assume I am going to get no satisfaction although I am missing 1/2 my Rx that cost me more than $83. I'm not the drug addict. I always fill at the same pharmacy and from one doctor. If its not a counting error my Walgreens has an addict or dealer on duty. I never thought I would have to count so many pills but obviously I will have to for now on. My doctor will give me an Rx if I need it but either way I am paying a fortune, much earlier than I should have to. This is very unfair. Believe me I wish it wasn't Xanax because then medicare would investigate. I have every intention of calling the DEA if a proper investigation is not undertaken by Walgreens

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jean jackson
Athens, US
Apr 11, 2011 5:24 pm EDT

some of these folks need to give "IT" a rest!

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jean jackson
Athens, US
Apr 11, 2011 4:40 pm EDT

All of you who have experienced poor service need to come to Athens Alabama Walgreens. The Walgreens pharmacists and staff are wonderful at this location! The pharmacist manager has shopped for ME throughout the store. They are well educated, very well trained, compassionate, helpful, kind and yes, efficient. It is a joy to shop at Walgreens Athens, AL.

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SrPharmTech
Muncie, US
Mar 17, 2011 5:18 am EDT

That is really strange. Did you call the RX manager or district manager? That's not common of Walgreens in my area, but I'd report it or else it will keep repeating. Sounds like poor training or new employees.

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Eugenia M
, US
Mar 06, 2011 6:01 pm EST

I have had a bad experienc myself at Walgreens, Kennedy Blvd. WNY, NJ. My Dr. persrcibed vitamin D 50, 000 units, with the 1 monthly dose, and I recieved a bottle with the dosing of 1 daily. I took them for about two weeks. My next Dr. visit blood test showed higher levels of calcium and it turns out that excessive amounts of Vitamin D causes this (could cause kidney failure). The Dr. rechecked his RX and indeed he wrote 1 pill per month NOT 1 pill daily as Walgreens pharmacy did. TILL THIS DAY, NOT EVEN AN APOLOGY, for there error.

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jfcarp
Port Huron, US
Mar 04, 2011 11:09 pm EST

Why is every complaint about a pharmacist in these blogs made by a druggie. It is always a controled substance. You are either shorted drugs, turned down because you run out before you should which means you are over using the drug. If your doc wants you to take more of the drug than he previously indicated on the writen prescriptions then you must have a new prescription with new directions in writing. What is so hard for you to understand about a simple set of federal and state laws. I will say that I have never had a single patient claim I had shorted the on an antibiotic, of blood pressure pill, just on hydrocodone, alprazolam, ect...

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walgreenjustice
, US
Jul 12, 2010 9:37 pm EDT
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Walgreen pharmacy and store managers are rude, unjust, out to make a profit at the expense of consumers. Saw doctor multiple times for an injury, prescriptions were filled by Walgreens, but on the 3rd time, the prescrip was almost 4 times as expensive. I asked why. She shrugged. I asked the pharmacist. He said your doctor prescribed it. The prescrip was only in case ran out. At my doctor's appointment the next week, I told him what happened & he said the drug (different name) is for he SAME purpose, that he has no idea of the price at a particular pharmacy, & that the pharmacy should have looked at my record, saw the drug for a quarter the cost, that they (as experts) should have either told me that the drugs were for the same purpose OR offerd to call the doctor. I had no idea the 2 drugs were for the same purpose. Only the experts know and they took advantage of a consumer. I took the drug back for a refund and had to be subjected to rudeness and made to look the bad person ... when I had no idea until I talked to my doctor. The pharmacy people are the experts. Plus they market that they are customer-oriented. Neither was present here. I wanted 2 things: a refund and a policy change so that no one would be subjected to this again. They gave me a refund, but absolutely no apology and definitely no policy change. Rather, they bad-mouthed me. I will never do business with either Walgreen's pharmacy or Walgreen's store again. I will write corporate of this incident, but, given the above complaints, do they really care?

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solskinn
Hemet, US
Sep 28, 2009 1:14 pm EDT

I have already made a complaint with Walgreen's pharmacy corporate office. I guess I should have learned my lesson. I have been taking alprazolam for seven years. Every third or fourth time I fill my prescription, I am told that they have to reauthorize my insurance coverage (?). This delays the prescription for 2-5 days. The problem is that when you stop taking this medication you begin to have severe symtpoms of terror, rapid heart rate, arrythmia and tonic-clonic seizures. The first time I complained, I was assured that my prescription would never be delayed again. It was. Now, the pharmacist tells me to just deal with the withdrawal symptoms. I should state that it was Monday when they told me they sent out for authorization. On Thursday, I called the insurance company myself and they had not recieved any request from Walgreens. On Thursday, after I confronted the pharmacist, he finally sent the request. I told them since it was their fault, they needed to advance me medication. The pharmacist then proceded to lecture me about my medicaton stating that he was "not comfortable" dispensing it at all, much less advancing it. Apparantly, he is more comfortable with me having seizures and possibly dying. I do not go to the pharmacy for a lecture. I have a doctor who has decided with me how to treat my illness, which is not the pharmacist business. I can't help but feel stigmatized because I have a mental illness even though my mental illness is well controled with alprazolam and lexapro. I am being discriminated against! If this medication were insulin, the pharmacist would have no problem giving it to me. But since it is a controlled substance, and he thinks I am insane, he assumes I am trying to get high or sell it on the street or something. I don't get any high off of the dose I take. I just want to feel normal. I definitely wouldn't do anything illegal with my medication. When this prescription goes through I will be changing to CVS. I DO NOT need a pharmacist making decisions that effect my health, work, social and family life. Especially if his decision could result in my own injury or even death! BOYCOTT WALGREENS PHARMACY AND STORE!

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Morgan
, US
May 08, 2009 5:19 pm EDT

Pharmacist at the Walgreens, 1 Torras Ave., Brunswick, GA 31520, refused to fill my prescription. I was only at the Walgreens store because I received a letter that my favorite Rite Aid had closed and all my records were sent to this Walgreens store. These were the rudest people that I have ever seen in a retail store. After two hours of being ignored, I requested my prescription back, drove to the Rite Aid five miles away and had my medication within 15 minutes. It appears that this attitude/behavior from the employees is not only tolerated but, perhaps, encouraged. It is not being corrected -- WHY?

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stb
Bluffton, US
Jan 12, 2009 1:09 pm EST

I have to agree that Walgreen's is not customer oriented! Their employees are RUDE- I have been at the checkout counter when the person checking me out was too busy asking another employee to get him something to drink- then actually getting money out of his wallet to give to her instead doing his job!
they were discussing when they would be "getting off". Also, on Sunday- Jan 11, 2009, I was checking out( and by a lady who is almost always rude) I mentioned that the toothpaste I had was on sale- 99 cents w coupon. She informed me-after charging me full price- that I had purchased the "wrong toothpaste" mine was not on sale. I advised her that according to the price tags
on shelf- it was 99 cents-( she had just checked out my sister-who had the same toothpaste- and told her she did not get $2.00 off the price- only a coupon for $2.00 to use in the future. She was not pleased that I did not agree w her- she called for a manager and told me to go to the cosmetics counter and complain to him. I took the MANAGER of the store to the shelf where I got the toothpaste- and it did show that the toothpaste was 99 cents with a store coupon. The manager however, did not seem too interested- he did however give me a $2.00 credit( to my charge card). My sister then advised him of her problem with this lady and he also gave her a $2.00 credit. He did not apologize. I advised him that the store employees should be aware of the sale policies so that the CUSTOMER would not be so inconvenienced. This appeared to make him angry. You would think that a store manager would want to make the customers( the stores means of staying in business) happy.

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3:40 pm EDT
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Walgreens unauthorized use of credit card info

I sent photos to this store via walgreen.com on 9/3/08 to be picked up at the Green Springs store. The total charges were to be $4.56. I gave my credit card number to pay for the pictures because they were a gift for someone else. The individual went to the store 9/4/08 to get the pictures and made additional purchases also. They didn't realize that their additional purchases AS WELL as the photos were charged to my credit card. I authorized the purchase of $4.56 and NOTHING ELSE. The total charge was $49.15 verified my the debit made from my bank at the time of the ourchase. I talked to the assistant manager Brandy Merkelson 9/4 and to store manager (Jeremy Smith) at [protected] on 9/5. Ms Merkelson said nothing other than to call Mr Smith. Mr Smith offered no satisfaction other than saying, "that's just the way it is." I called the Walgreen district office [protected]) and they said they would call me back but have not done so yet. The store manager offered to refund my money, but I told him the family member that received the photos was going to re-imburse me. My issue is that Walgreen stop doing this. I am seeking punitive damages from Walgreen. This is a personal direct issue right now. No litigation has been filed or immediately anticipated. No attorney is involved.

I am seeking $1, 000 as damages for aggravation and inconvenience caused by this issue and am seeking to have Walgreen stop this practice and prevent it from happening again. They could simply have the transaction charged at the time it was authorized and not let the person picking up the photos have access to charging anything else to my credit card.

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SBubble
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Dec 03, 2008 2:44 am EST

It is a shame you dont apply walgreens is a wonderful and DIVERSE company. you wouldn't nessicerily have to work "With" the customers to work for walgreens. Additionally, you could be an asset if you use sign language. At my store we have several deaf customers regularly and I'm sure they would appriciate that help.

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Scott W. Spears
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Sep 30, 2008 2:18 pm EDT

In regards to Inna Kim's complaint, if you knew that your relative was going to the store to pick up the pictures and "make additional purchases", did you specified to your relative that they were only to purchase the pictures with your credit card? Seems the blame can go both ways. If your relative are willing to pay for the purchase, then the only practise that needs to stop is giving out the credit card number to spare yourself future aggravation. Since the store manager was willing to reimburse you for the oversight on both parties, the store does not deserve to be sued. You need to realize that it is not a common practise in giving out your credit card # to a relative. They can use their own credit card. That way, you just pay them for the $4.56 charge on the pictures to protect youself from needless future aggravation. I am sorry that you went through that, but nowadays, one must limit needless practise of your own to avoid needless aggravations.

In regards to Mary Lou Giallanza's complaint, bad things happens. A house fire can get rid of many pictures, but families have been able to roll with the punches. When a machine broke down, you need to place yourself in the other person's shoes in the workplace. (You cannot help it. You certainly did not want to ruin the films on purpose.) When times are tough, customer satisfaction is higher than normal to keep the business running, and when the manager goes out of his way to salvage the film roll, but failed, I would have to give him credit for trying. There is a difference between incompetency and failure of a machine. With incompetency, that would be failing your trust. The failure of a machine is not. I am sorry that those pictures are ruined, but your grandkids are still around to take more pictures of them. Be thankful for the ones that you have.

And before anybody asked, as of September 30th, I am not employed at Walgreens. Thinking about applying there, but a little hesitant because of my being deaf in my left ear and tinnitus in my right ear for customer service. Patience is a quality not found in most customers so I probably will not apply.

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Mary Lou Giallanza
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Sep 11, 2008 7:12 pm EDT

This is a complaint concerning a mishandling of my film dropped off 9-3-2008. My vacation photo's of my grandchildren seems to be ruined. The manager claimed to go to Asheville and approached other film developers, they could not fix the now broken roll of film. This all started with a malfunction of a machine within the store I intrusted my film to in Brevard, N.C. Please Somebody Respond, Mary Lou Giallanza

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Walgreens no respond and bad service

I bought the itune card on sat 08-09-08 and came home to use it and it said not vaild so I tried to reput the account number in several times and it said again not valid. So I called the back of the card and all it told me was to use their website. So it gave me the option to enter all of the information and the accout numbers and they would get back to you in 48hrs. Mean time I took the card back to walgreens and the asst. Manager said that they dont refund gift cards. I said that it is a not valid card what am I supposed to do with it if it doesnt work. He said its company policy, but he would take it and have the manager call me monday 08-11-08. Well monday came around and no call from the manager. So I called on tuesday and asked for the manager (Tim mccullough) and explained the situation and he said that is it company policy that we cant refund you the money. I said what am I supposed to do with the card then when it doesnt even work. I also told him that I would let everyone know about his customer service skills not and not to shop at walgreens! Oh yeah I also never got a respond from itunes either and its been longer than 48hrs.

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LHudak
Savage, US
Jan 15, 2010 12:55 am EST

Nearly one month ago on December 19, 2009 on my brother's birthday I purchased two birthday cards, a pre-determined $25.00 gift card for Outback Steakhouse, and some other items from Walgreens in Savage, MN. I paid in cash.

The cashier seemed to be functioning slowly and seemed somewhat confused but since I have never had a problem with Walgreens I didn't think anything of it. Because I had no intention of returning the birthday cards, gift card, etc I did not retain the receipt (which I should have) but how many of those two foot long reciepts can one keep around?!

Yesterday I received a phone call from my brother whom I gifted the card to for his birthday. He and his wife had gone out to Outback for a nice dinner to celebrate his birthday late since they both had to work on December 19 and the card was rejected because it had not been activated. I am unsure whether the cashier struggled with how to scan the gift card, if she simply inputted the cost of the gift card, or what could have happened, yet a mistake was made on behalf of Walgreens and they refuse to take responsibility for it. My husband and I made phone calls to the location involved and were told they are not responsible for their gift cards and there is nothing they can do without a reciept. My husband and I were not only accused of stealing the gift card and attempting to get money from it but were also told they have no way of tracking purchases or looking up dates of transactions taking place. I believe this to be very false as every retail store tracks inventory and transaction history. Walgreens customer service is dispicable and the managers seem to be very much on edge and defensive even when spoken to calmly about an issue such as this.

I am hoping to get a message across that anyone purchasing a gift card from Walgreens (that are so frequently advertised as convienient) needs to retain their reciept as well as including a gift receipt for the gift card to whom it is given. I feel like I can't be the only one who has encountered this type of issue with Walgreens.

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TennisGuy
Northville, US
Jul 17, 2009 11:32 am EDT

I myself do work at walgreens and the way this was handled was poor and incorrect. At the store i work at its our store policy that the customer comes first and we will gladly refund any gift card that isnt working

Yes it may be store policy to not accept them due to scams and such but it really is customer comes first and especially if they have a recipt and are not trying to return four cards a day

This isnt even an stance based on morals or anything, although it should be, but because if a customer gets angry and we dont give a refund, they are going to call corporate, who in turn will just tell us we were wrong and should have given a refund.

So yes i am sorry for your problems but ill be the first to admit, some of, neigh many of our stores are filled with lethargic employees and braindead managers, but i hope it worked out for you in the end

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SBubble
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Sep 20, 2008 2:41 pm EDT

Just a heads up,

Most Retail outlets WILL NOT refund or excange gift cards of ANY kind..

Whenever you puchase one of these please make sure you RECIEVE the ACTIVATION RECIEPT.. this is a smaller reciept that prints out AFTER your normal one containing all pertinent information and is the ONLY way to prove you purchase and activated that SPECIFIC card. If you do have this reciept and the CORRISPONDING gift card, there are several options available to you .

- 1. There are directions printed ON the "activation reciept" that will direct you to a site that can help you resolve your problem
-2. You may contact the company regaurding your problem via the phone number listed on said reciept and with the provided information it should not be difficult to resolve.
-3. WITH a Walgreens activation reciept ONLY you may come back to ANY Walgreens store and there will be a staffer or manager more than willing to help you activate it. ( Via phone calling the company in your stead.)

I have in the 3 years I've worked for this company only ever had one TRULY faulty activation. Through my managers efforts however it was resolved.

I truly apologize for the treatment you recieved and would like you to know this is NOT the way of walgreens.. I love working for this company for JUST that reason.. If you would like more information I am more than willing to help within my realm.

~SBubble email- Pookers18@hotmail.com

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Walgreens refuse to pay back

This is an ongoing complaint I have with Walgreens Pharmacy; not just one of them, but all of them. The following seems to be pretty much typical of every single Walgreens I have ever used (and I have to use them...I don't have many options): Here goes:

The pharmacists take it upon themselves to regulate refills, even if there is no need to (i.e. not "too soon"); additionally, they love to try to make customers feel like total druggies, if the RX is for pain meds or anti-anxiety meds. Their favorite blocking move to not fill an RX is that "it's too early"...well, if the doctor hasn't instructed that the medication must (for example) "last 30 days", and I want to get it, say, after 22 days or so...who the heck cares? IF there are refills, then that's it...end of story! MY DOCTOR EVEN TOLD ME THIS! It is not some pill counter's job to decide when they will deign to dispense my medication. I don't even care if insurance won't pay for it...I'LL PAY FOR IT, OUT OF MY OWN POCKET! Simply because insurance won't pay, does NOT MEAN that it is not a legitimate request for a refill! What if I didn't even HAVE INSURANCE? At what point would these idiots deign to refill my medication? Is it at 12:01am on "x" date? Is it 9am, when the non-24 hour Walgreens opens? Is it 9:59pm, right before closing? Ridiculous. Either there is a refill, or there isn't. It is NONE OF THEIR BUSINESS how much I am taking, or why...believe it or not, you idiots at Walgreens, sometimes people DO GO THROUGH THEIR MEDS SOONER THAN WHAT IS ON THE LABEL. I have had the same doctor for 6 years; she is fine with me filling the RX at any time; if not, she would put controls on it, such as "must last 40 days" or "NO REFILL; must have doctor approval". DUH. And again, if the doctor has not specified the med must last "x" amount of days, and there is a refill, and I will pay for it myself, THEN FILL THE DANG PRESCRIPTION. Now, here's another example of their incompetency/problem: Walgreens, on two separate occasions, has given my RX to someone else! And I don't mean an antibiotic, I mean (1) Soma and (2) Ativan - the so-called (not by me) "good stuff" that they are so dedicated to not dispensing to me...the person it was written for! (Ever notice they never balk when the RX is for an antibiotic or some other type of non-narcotic, non-tranquilizing drug? They pick and choose what they withhold!) They LOVE that feeling of "power". That is SADISTIC. Once, my Soma RX was not ready, so I said "No problem, I'll go to the library and be back in 40 minutes...is that OK?" Yes, it was. So...after 45 minutes, I'm there (and why do they insist on being higher up than us? Jerry Seinfeld does a hilarious routine about that); and I am VERY SNOTTILY TOLD: "You already picked this up". WHAT? I just started laughing! And there were 4 people behind me, so I made sure everyone KNEW HOW THEY FOULED UP. I said "Don't you remember me? I told you I was coming back after going to the library, like 40 minutes ago?" and the KID (most of them are NOT EVEN TECHS...they are kids, nothing wrong with that, but I betcha they are dipping into the meds; I stand there and count my pills, each and every time; I don't care if I look like a nut job) says "Oh, yeah...I do remember you!" Bravo...after all, it was 40 minutes ago! Long story longer; the EXTREMELY RUDE manager got involved, told me to be quiet (I talked over him when he basically called me a liar; I said "Just rewind your security tape, then you can see who you gave my SOMA to!" in a loud voice...). Well, of course they knew they were wrong and gave me a replacement RX at no charge; but to make up for it, they were EXTRA RUDE. And of course, no apology. Also I have had them mysteriously "lose" a refill; I had 3 refills on Wellbutrin, had it transferred from another pharmacy to Walgreens, and when I picked it up..."1 Refill Remaining"? See, I guess they can't even count! They are even worse than Longs, and that's saying a lot. It's the attitude, the frustrated doctor attitude, that gets me. They seem themselves as oh so important, and do you know what? I can fill an RX! I can count and read! There! I'm a pharmacist! Also aren't we customers just giant pains in the neck? Always wanting our medication, at the right price, in the right dosage, willing to pay for it out of our own pockets, etc. I'm gonna copy this whole email and send it to Walgreens via their website. Fat lot of good it'll do. Unfortuntely, where I live, I'm limited to Walgreens or Longs (Safeway is just OK, but there aren't many of them, and certainly none near me); Longs is almost as bad. I just have come to the conclusion that Walgreens pharmacists are (1) frustrated doctors; i.e. were too STUPID to make it through medical school (and I mean, c'mon...how hard is it to be a pharmacist? Can you read? Can you count? Congrats! You are a pharmacist!) This BS about how they "carefully monitor your drugs so there are no adverse reactions" or whatever is a total lie; the COMPUTER WILL ALERT THEM; (2) they are sadists and bullies; they get a kick out of withholding medication; ESPECIALLY PAIN MEDICATION. There was a great story about a year ago; several Walgreens pharmacists accidently printed on several labels snotty comments like "Watch Out for this one..drug addict" and other worse things; they got BUSTED! Very embarrasing; but certainly proves everything that I've written, wouldn't you say? They look at ANYONE (even my mother) as piece of crud drug addicts, if you have an RX for - wooo weee, big deal - Vicodin. God forbid you have a more potent RX. I am perfectly presentable; I'm not a drooling junkie; I work for attorneys (well, don't hold that against me); I'm 47 years old; so I just cannot imagine how they treat the poor slob who looks like...well, a poor slob. WALGREENS PHARMACISTS are Frustrated Doctors, and practicing SADISTS (actually, they don't need to "practice" anymore...they have at least gotten one thing right).
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Date: Thursday, 19-Jun-08 23:03:08 CDT

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I am a Walgreen's employee, an assistant manager, and I have to say, this is not always the case. It is regretable that you have had such poor service, but there are a few things you have to understand.

When filling a prescription, if the insurance company sends back a message of "TOO EARLY" some 90% of people don't want to pay the cash price and would rather wait until the insurance will cover it. Obviously this is not the case, and when they enter your refill into the system (as long as you step up to the window to request it), they should be alerting you that the insurance will not cover the cost right then and there. You should be allowed to make that decision.

About selling your prescription to someone else: granted this mistake does happen all too often, but it shouldn't have on this occasion, considering you were there to request your refill and to pick it up within an hour. There are checks, for example, if someone you may or may not know, knows your full name, your address, and the medication in question, it is possible to give it to the wrong person.

You also need to understand that the lost refill could have been on the part of the pharmacy you were using before. If Walgreens employees can make a mistake, so can others. We're all human.

No one, that I am aware of, is a practicing sadist at Walgreens. And you have no idea what is required of a pharmacist. If you can read and count, you are not *POOF* a pharmacist; you are *POOF* a tech. Pharmacists typically know far more abnout the drugs that pass through there than any doctor could. They spend as much time in medical school learning less about medical practice and more about the actual pharmaceuticals. Ask them anything about any current drug and you might be surprised at the knowledge they have. And the computer system only alerts them that you are taking a drug that may have a possible interaction with another prescribed drug. It certainly does not tell them what the interaction is and only needs to alert them because they cannot monitor the prescriptions of all their patients. It is a safety feature for the pharmacist to be sure you are not being subjected to something dangerous.

Unfortunately, a large portion of the techs in service (and not just by Walgreens) and kids, so they have bad attitudes and foul things up worse than others fropm time to time. Comments on the labels like you've mentioned are RARELY on the part of the pharmacist, and instead are usually the work of one of those kid techs. FYI, only the pharmacist can make comments on any prescription file now for that reason.

This is typical of many pharmacies you will find. Some may be better practiced at treating the customer with more patience and understanding, more reqpect, and more kindess, but all too often tensions run high because a customer is not willing to work with the pharmacy staff, anywhere. For example, if someone wants to pick up their script, but the insurance won't pay for it, they don't want to pay the cash price, where is the blame assigned: the pharmacy for lousing it up, when in fact, all they are doing at this point is informing about the INSURANCE's refusal to pay and the cash price.

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Samatha Wilieey
Los Angeles, US
Mar 27, 2015 6:05 pm EDT

Don't do business with Walgreens, they constantly mess up prescription orders, refuse to return money owed to customers, enforce job discrimination, and routinely mistreat good customers!

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Ryan Cowan-Malloy
, US
Oct 05, 2015 4:21 am EDT

The issues that I've had with Walgreen's pharmacy has never really been the pharmacist's level of knowledge, all of the ones I've talked to have been quite knowledgeable. Though truth be told I can count on one hand my direct interactions with a pharmacist. Most are with pharmacy techs and when things are by the book, I've had no issues with pharmacy techs. I could boil down my complaint into a simple request it's this: don't patronize, don't assume, and don't lie, with an emphasis on that last one. In return I promise these three things to any member of a pharmacy staff I interact with. I fully understand that pharmacies are operating on very low staff with very high volume, and most often probably underpaid for the amount of work they're doing so if there's a mistake, or something fell through the cracks, just tell me, and that way I can get a realistic expectation of how long the delay is going to be. I've currently been waiting four days to fill a prescription that was inadvertently sent to a walgreens in another city where I used to live, and despite multiple conversations with staff I have no idea why. They told me that a manual transfer was required since it was a paper prescription. Which right off the bat doesn't makes sense as my doctor has always sent electronic prescriptions. Assuming it is a paper prescription however, I still don't know how long this will take. I got a very vague estimate of 24 hours, but maybe longer. My suspicion is that the prescription either was mailed, in which case I could have make the hour and a half drive myself to get it faster, or the prescription is lost and because this falls on a weekend they need to talk to the doctor to get a new script sent over. In which case I would prefer that they simply be honest with me so I know. It's blood pressure medication, so I can manage for a few days and it wouldn't be the worst thing in the world, but if it's going to be a week I'm going have to find some kind of stop gap measure. I also understand that the DEA is very strict when it comes to c2 drugs and that it's the pharmacist's licence on the line. So if you're not comfortable filling a c2 prescription, just say so, and explain why. Since there aren't refills on c2 prescriptions and given the fact that you can't fill one before 30 days that means I, as the patient, have less than a day to solve any problems with filling that may occur. What makes people angry is when they get the run around. When I go to fill my c2 script and they say they're out of stock I have to try and figure out whether they are actually out of stock or whether they just don't like the look of me. Am I not well dressed enough, is this pharmacy in a bad neighborhood, is it too late at night. This is the least of the problems I have with my c2 script. More often then not it's the attitude. Let me emphasize that I'm not talking about overworked and stressed out staff that may inadvertently take out their frustrations on me, I get that. No this is very apparent and very personal. It doesn't happen every time, but it happens more often than not. I'm guessing that this is because I am a man in his mid 30s who lives near a college campus, but that's just speculation. Sorry I don't really have a more conciliatory response for this one, simply put the majority of pharmacy staff treat you like a criminal whenever they see a DEA number on a script. It's a problem, and if you don't want patients yelling at you about it, then stop slinging mud.

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Heather Anne
Matthews, US
Jul 03, 2015 4:44 pm EDT

I agree completely. Nothing but trouble with my walgreens and exactly the same things you described. They like to play God with our pain! But guess what they say about KARMA?!?!

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Virginia Mooe
, US
Mar 28, 2015 11:16 am EDT

To: Jeffro53 { I read on 3-28-15 }

I have read about your message and complaint on 3-28-15. I feel sorry for you. You keep paying out over$100 and you got only small amount back or not got pay at all. This is a SCAM ! They did NOT tell you what to pay first, it is NOT right. Stop it before you loose all the money! It is better lose some than lose all, to save yourself.
I recommend you try "onemorecupof-coffee.com" which is teaching you how to make money with "Amazon" which does NOT cost you much, it is REAL and you have to spend 3 to 6 months to learn and it is worthwhile the time. Try it ! I want to try it too. I am a beginner and look for a real internet business too. Good Luck !

Virginia
New York, USA
virginiaonline123@gmail.com

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Ruth and Kevin
Orange, US
Mar 28, 2015 11:15 am EDT

I agree, and I feel the job "discrimination" has a lot to do with the fact that the OP cannot accept that someone else was more qualified when she herself applied for a job, and rather than admit someone was more qualified than her she claims she was "discriminated" against.

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ILCPhTpriestess
, US
Mar 27, 2015 5:44 pm EDT

Wow, Wags assistant manager, you put the ### in assistant. Technicians dont't just read and count. We are trained and tested regularly. The best of us are certified, as required by law after a certain length of time (differs by state), no small feat. We can decipher, enter, select product, and detect errors and fakes before the RPh ever sees the script. Your support is as unimpressive as your ignorance is obvious.

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Muhammed Wally
, US
Sep 21, 2021 10:54 am EDT

Congratulations. You ARE the exception. Keep up the good work, @ a better employer.

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Jackson12345
Linton, US
Jan 18, 2014 5:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have never been to a Walgreen’s but have found that CVS does similar things on when a prescription can be filled, there are 30 days on refills meaning you get a 30 day supply but sometimes they refuse to fill a prescription because they say you are a day early, now I've found it to be the same pharmacy lady who does this, doesn't happen with the other ones just her, she is counting 31 days instead of 30 when figuring out the exact refill date which means I go w/out pills for one day when I have to deal with her. They also like dictating if you need a medicine or not as if my doctor doesn't know any better, not all of them but there are some who get on that power trip and even look like they take some kind of pleasure in embarrassing you. Now, this is only for medications such as for pain, etc. I am beginning to feel like I need anxiety medicine just to go and get my medications filled because I don't want to be embarrassed and I also feel that they should not have to ask you to name what medication you are picking up, they have it all on computer and usually there is a line of people behind me, that to me is personal info, the same with giving out my birth-date, they can look on my drivers license but I do not want to give that out to anyone behind me in line or phone numbers either. And recently I was prescribed a medicine that needs a prior authorization which I hadn't heard of before, so I just paid for it with cash because it wasn't that much anyway and I didn't want to have to wait days for it to be authorized in which glad I did pay for it because I got a letter from insurance saying it would not be authorized which is frustrating to me because it is helping me more than the pain medicine I was taking, they will authorize pain medicine but not this medication, senseless but I will continue to pay out of pocket for it as long as pharmacy will fill it, I am not sure how that works. Does anyone know if I can continue to pay for it myself even though insurance wants a prior authorization as long as my doctor writes the prescription?

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Taylorh2
Aurora, US
Sep 04, 2013 1:00 pm EDT
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www.healthwarehouse.com

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herethereverywhere
Knoxville, US
Aug 18, 2013 10:01 pm EDT

First, obviously most of you haven't a clue about how a pharmacy works. Instead of blaming Walgreens, or any other pharmacy for that matter, look at the people that are running your country. And believe me I say that lightly. They are the ones that are causing the problems at the pharmacies. Then comes you insurance companies. The gov't want to control every aspect of your life, and your medication, where it is hurting the majority of us, it a great place to CONTROL! As far as the way the pharmacists treat you, look what they have to put up with, probably close to hundreds of people all day, every day of the week. And quite frankly, it's people like you, trying to fill your medications that are controlled, way too early. What would that say to you? It says to me you are either taking extremely too much, or selling ( according what the meds are) . So again, stop blaming the ones that are trying to help you and do your homework, heard of OBAMACARE? That's what is causing you and getting your medication a problem. If they see your name on that computer, that you have gotten this more than once or too early, then you're considered "Dr. Shopping" and probably abusing . It's not the pharmacists people. Where have you been? Since this "president" was put back in for another term, haven't you felt like you been in a communist country? Slowly but surely he is putting his nose in everyone's lives. So once again, the pharmacist are only getting a certain amt of certain amt of medicines, and having to take contracts with drs so the gov't can keep up with how much of certain drugs they dispense. So, i would say if you had that kind of pressure on you, wondering when DEA was gonna check on you, plus your regular stressful job, then the bit--y people that come in and gripe cuz u aren't kissing their feet, I'd say you'd probably be a little on the edgy side too. And just to let you know, we have a wonderful, very helpful, pharmacist at our Walgreens near Kingston, Tn. And I promise you, if you move your scripts somewhere else, you'll be griping about them before long.

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Miracle555
Miami, US
Aug 13, 2013 12:21 am EDT

I have been in pain for more than 35 years, but have only taken pain meds for the past 15 years. I too have been treated poorly at Walgreens . Just last week a phaacist that O have known since 1995 lied to me, declaring that my Rx was 'very hard to get' and besides, they didn't have it anyway. I later learned that supply was not the issues it all. This pharmicist told another pharmacist that I know, that he did not "feel comfortable" filling my prescription. I felt terrible about this- embarrassed and humiliated, and especially, betrayed.

This man pretended to check his stock (on an open shelf, NOT where scheduled drugs are kept under lock and key). It was a charade! Enacted because his coward did not 'feel comfortable'.

Who is wrong here? The patient who has taken the same medication for years without a problem? Or the professional who lied? Why not check the Florida Electronic Data Base, where my doctor and my Rx's are recorded? Why not just talk to me like a human being? Ask my about my pain. Even though it really isn't your business, I'll gladly tell you about the terrible trauma I survived at the age of sixteen.

Because this Walgreens pharmacist did not feel comfortable, and chose to lie about it, I suffered so much unnecessary pain! Without my medication, it is not a matter of being uncomfortable, it soon becomes a matter of praying for death to relieve me of the pain.

I have been treated shabbily many times by Walgreens so-called professionals. Lying to customers and patients is not professional behavior. And all this because of someone else's bad behavior.

Your argument that these Pharmacists are 'protecting' me in any way does not hold water. Because the man LIED. And don't think withdrawal can't cause harm. When a pharmacist has denied filling my Rx, my blood pressure has spiked to 180 over 95, from my normal of 110 over 50. Not to mention the heart arrythimia that comes with it. Does this sound safe to you?

The torment that good people are being subjected to, having their much needed medicine withheld, being criticized, scrutinized, and insulted by drugstore staff is immoral, and should be illegal. This behavior causes real harm. It must stop.

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6:52 am EDT

Walgreens theft of prescription/no follow up

Dear Complaints Board;
Please could you help by calling or emailing Walgreens HQ to find out why the Spokane Walgreens is witholding the photos of the creep that stole my friends prescription and why they did nothing to the thief after refusing to fill the prescription. I am aware that some pharmacists have been found to be in on some scamas, some of them have habits and some of them short customers on their prescriptions and refills. This has happened before at the Safeway on 14th and John in Seattle. However, I would specifically like to know why Walgreens has not been proactive in getting back to us and solving this mystery. This is doubly important because my friends car was burgled and not only were prescriptions for essential medication stolen, there was also $400 in cash and other items stolen in front of the hotel security camera in Spokane, which leads one to wonder whether or not the criminals are the ones monitoring the security cameras. The Spokane/Eastern Washington and Idaho area is known for right wing nazi criminal networks that do this kind of stuff, so it would be invaluable (as a freelance journalist) to get some clues on this stuff. Thanx, good luck, Marty [protected]@yahoo.com

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Update by marty
Jul 24, 2008 6:47 am EDT

Dear Complaints Board;
Please could you help by calling or emailing Walgreens HQ to find out why the Spokane Walgreens is witholding the photos of the creep that stole my friends prescription and why they did nothing to the thief after refusing to fill the prescription. I am aware that some pharmacists have been found to be in on some scamas, some of them have habits and some of them short customers on their prescriptions and refills. This has happened before at the Safeway on 14th and John in Seattle. However, I would specifically like to know why Walgreens has not been proactive in getting back to us and solving this mystery. This is doubly important because my friends car was burgled and not only were prescriptions for essential medication stolen, there was also $400 in cash and other items stolen in front of the hotel security camera in Spokane, which leads one to wonder whether or not the criminals are the ones monitoring the security cameras. The Spokane/Eastern Washington and Idaho area is known for right wing nazi criminal networks that do this kind of stuff, so it would be invaluable (as a freelance journalist) to get some clues on this stuff. Thanx, good luck, Marty marty_8675309@yahoo.com

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Walgreens scam service

I am completely fed up with Walgreens. We have been going to Walgreens since we moved to Carlsbad 16 years ago. Our small town has had the store move to a new location. When the store was at the end of a small strip mall it was great. You could go in, drop off and get your prescription when they told you it would be ready. 10 15 minutes meant exactly that. It moved a number of years ago to a new stand alone store. Once it moved all bets were off. The customer service in the pharmacy has dropped off the face of the earth. It is non existent. We require perhaps two or three prescriptions filled each month. Since the store moved I have yet to get what they have promised. Their customer base has not increased. Their pharmacy is new and state of the art. They have twice as many employees working in the pharmacy now. The service is worse. Typically I am told my Rx will be ready for pick-up in 45 minutes to an hour. At the old location 10 20 minutes was typical. We use Walgreens because the store is close to home. I can go home and come back when I have been instructed. When I return for my Rx it is never ready when I get there. I mean never. I have heard every excuse they have. The most overused one will revolve around insurance. Why is walgreens concerned about putting pills in a bottle prior to an approval from an insurance company? I need it anyway. Why lie to me that my Rx is ready for pick-up? I started going by the e-mail messages. I would receive an e-mail indicating my order was ready. I get to the store only to find there is an issue and my Rx is not ready. After a few of those experiences I would call before going down there. I was always told my order is ready for pick-up only to find they lied again and they are not ready. If I had the time to run to the store to check on my order I would not bother calling first. They have my phone number. They ask for it when I drop off my script. Why dont they call me when the insurance is not cooperative? If what I or my family needs is pain meds we need them now not once the insurance authorizes it. Call me and tell me I will have to pay full price. Why does the pharmacy presume I wont pay full price? Today was the last straw. I dropped off a script at 2:45 after leaving the hospital. I was told that my order would be ready at 3:45. Fine, I took my wife home to start her recovery with the intention to return later for the medicine. The soonest I could return was 6:00. I was told one of the two scripts was not ready because of the lack of an insurance authorization. Again why assume I will not pay full price? My wife needs the pain medicine now not once the insurance says she can have it. I am so frustrated and fed up. I have repeatedly expressed my concerns to the store management but nothing changes. The store does not care at all. I do not want to hear from the store, I want to hear from someone who can make a change. I appreciate and have taken advantage of walgreens nationwide database. If we need a refill while away from home walgreens can fill it anywhere. This is a real bonus in my opinion. I have always found that any other walgreens tells me what they can do and do what they tell me. Twenty minutes means twenty minutes. Insurance issues are remedied before I return to the store. If there was an issue I am told what the issue is and what was done to get things done. If they anticipate an issue they tell me when I drop off the script. If another store can deliver there is no reason why ours can not. Is there any excuse for not doing what the other stores can do? We have used other stores in Albuquerque, Lubbock, Durham, Salt Lake City, Seattle and Dallas. The only store that can not deliver is Carlsbad New Mexico.

Please tell me what will be done to remedy these issues.

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perfecto
Denver, US
Oct 25, 2009 3:06 am EDT

Walgreens shouldn't tell someone their order is ready when it isn't.

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SBubble
,
Dec 03, 2008 12:41 am EST

Sir,
I can understand your frustration.
It is a suggestion though, That if something IS so vital to you that you are willing to forgo insurance and pay for it personally, that you advise the pharmacy staff so when you drop it off. This doesn't excuse the problem that you've had and for that I am personally sorry.

I am glad however that you have seen that this is not so with all Walgreens. If you would like to see that your local Walgreens is brought up to par, You may ask for the number to the District office. Expressing to them your concerns With THIS particular stores performance against OTHER Walgreens should be Very effective.

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antymaster
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Oct 13, 2008 11:57 pm EDT

"Their customer base has not increased."

Just because you don't think there was an increase in customers DOESN'T mean there wasn't. You're not in the store 24/7, 7 days a week. This is almost hilarious. Do you see the daily reports of filled prescriptions? Do you actually know how many customers they now have? Nope.

"Why is walgreens concerned about putting pills in a bottle prior to an approval from an insurance company?"

Because if Walgreens fills your medication, and you in fact do NOT want the medication (whether it be because you can't afford the non-insurance price because of a refill-too-soon, or because there the medication is not covered at all), we wasted time, money and labor on your prescription. In fact, sometimes we are unable to rectify an insurance problem for a variety of reasons. How is YOUR insurance OUR problem? Anyway, filling a prescription that the patient will most likely, inevitably not get seems inefficient, doesn't it? Contrary to your belief, most people do not and cannot afford medications without insurance coverage.

"Why dont they call me when the insurance is not cooperative? If what I or my family needs is pain meds we need them now not once the insurance authorizes it." First, we cannot call EVERY patient in a busy pharmacy, which yours most likely is, despite your stance towards the opposite. Second, again, see my rant about insurance. Most often than not, people cannot afford medications, or they want it to be covered. So why waste time, effort and money by filling a prescription that will inevitably be given back to the patient or restocked?

I'm frustrated, so I'm done.

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Walgreens terrible experience

Today my husband dropped off his prescriptions at around 12:45 in Duncan, Oklahoma. When I went to pick them up, two of the employees in the pharmacy could not find his name in the computer. Then they just left me standing there to help another customer. When one finally returned back to me she still couldn't find him in the computer even though I spelled his name 6 times and gave her his date of birth at least 3 times. I asked her to call him and get the information on what all the prescriptions were and that I had errands to run because she was taking so long. She said she would call him.

Then she called my husband and told him they wouldn't fill the prescriptions because they had the wrong DEA number on them. He asked her to call the doctor and that there were 2 doctors with the same last name at that hospital, and she responded by hanging up on him. He said he was not being rude he just informed her on how to get the correct information so she could fill his prescriptions.

Then my husband called back and talked to the pharmacist on duty (about 8pm) and informed him about how they weren't helping him and how rude the lady had been on the phone. They told him they refused to fill his prescriptions and take them somewhere else. We went to get the prescriptions and the woman who hung up on my husband was at the window. He asked her why she had hung up on him. She said he hung up on her. They gave back the prescriptions with writing all over them that they had done. I don't know if another pharmacy will fill them now.

It's unbelievable that they run their pharmacy so ineptly. Why could 2 separate employees take more than 2 hours to find someone in their computer? Why did they refuse to fill legitimate prescriptions? The whole thing was very weird. I go to Walgreens all the time for other items but I won't set foot in there again after that rude treatment.

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Jeff Rein
, US
Oct 01, 2009 12:22 am EDT

With over 250, 000 employees it is safe to say that there are good ones and not so good ones. I can tell you that Walgreens spends a ton of money on training and development of employees. And, the general public is wonderful to serve. I suspect, however, many of the people that have taken the time to comment on this site are in the vast minority of our customers. And if you were to ask them the last time they complimented ANYONE on ANYTHING, they would have a difficult time recalling one. I have seen customers begin dropping 4 letter words to elderly female clerks because we ran out of pencils. Really? Pencils are worth degrading yourself and treating a fellow human that way? I have seen a customer lift their dress and poop right in the middle of the aisle. I had a lady tell me that we should be ashamed of ourselves because we did not have a public restroom. ( The reason it is not public is because people were shooting up herion in there ).
It is a shame and it makes me sick to read all these negative comments. I know that nobody is perfect, but we sure to try and put our money where our mouths are. I apologize to anyone who has been hurt by poor service, rude service, or ran across a bad employee.

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dissappointed customer
Orlando, US
Sep 24, 2009 9:39 pm EDT

I fill out all my prescriptions at walgreens after todays experience am going to another pharmarcy.I first dropped of my prescription at the walgreens on kirkman and raleigh was told to come back after an hour went back after two hrs got there my prescription wasnt ready something to do with their printer, they did not know when it was going to be fixed, so i asked them to tranfer it to another walgreens the one on John young and Conroy rd.The clerk/pharmacist was so rude cut me short when i was answering her question, took some time to come to the drive through window my receipts says her name is Jenny.Thanks to her you have given your business to another pharmacy

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Walgreens they seldom have all ad items

I work for walgeens and we seldom have all the ad items in the ad. Our store manager is only concerned about the things that effect his bonus. You can’t loose any of your gross profit if you don’t have them items to sell. We will write rainchecks for the items. He will only then order a case of them item knowing there are more rain chain checks out there.

How can we continually screw our customers like this? How did we get to where we are today? Can’t our district manager figure this out, or is this common practice?

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GirlieCat
, US
Jan 04, 2010 8:05 pm EST

I work for Walgreens as an Asst. Manager in District 153 in CA. You do not identify your position but for you to make this statement it means you see a problem that bothers you. First, you are part of that Walgreens store; a team member who can be part of the solution to this problem. Ad Items are an ongoing challenge in all stores but it is possible to reach the approach that we make a team effort to not just have the ad items but to make sure that the items are accessible to all employees so there is none of these comments "no, we don't have it, sorry, we just did not get it or we just ran out or so many other excuses I have heard over the years." Or write that raincheck. Or worse, just make up something to say. Our Customers are worthy of the truth and our effort and if we truly do not have the item get their name and phone number and call them when it comes in or call another store for them. True this takes time but it is our responsibility to make every reasonable attempt to fulfil what we advertise. Extending ourselves to the customer creates loyalty and trust but excuses just sends them away, often not returning.

Ad preparation is not setting the ad the day or night before but going to store net and finding the ad way in advance, checking on hands and popularity of the product and warehouse availability etc so that you can get the merchandise if needed before the ad breaks and not after. If one employee (the store manager) is all it took to make sure ad items were in the store we would not be in business. Each store is a team and we each have personal assets we bring to the team in spite of our positions that makes a difference. Our job titles just mean we have different levels of responsibilities but each of us have the same responsibility to our customers. Someone mentioned various responsibilities such as the sims coordinator but in all honesty it is not all about "not having the product" but where that product is in the store because if it's not seen it will not be available to the customer.

We all have the same policies and procedures but how we implement them often derails things; we all must communicate and understand the process and be a team player in all aspects of our stores including helping with a solution. Good Luck Just found this site today.

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Tiredof WagsRR
Escanaba, US
Sep 27, 2009 5:28 pm EDT

I thinik it varies by manager. I find the store in my town NEVER stocks up on sale items, especially the Register Rewards. I keep hoping a CVS will open up to give them some competition and maybe that'll help. Went in today on the first day of the sale flyer and they don't have many of the items and don't have them on order. The manager says he "doesn't control what comes in on the truck and corporate decides what they get." How can this be? Wouldn't corporate know to send the sale items so they do have the items in stock? Or is Walgreens just using the Register Rewards and sales items as a bait and switch to get customers in the stores? If I cannot find the particular sale items I went in there for (based on the Walgreens ad), then I leave my cart and dont buy anything else. They may issue a "rain check", but that doesn't help with the Register Rewards items that they never seem to stock.

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jefehbk
, US
Aug 05, 2009 2:07 am EDT

each week before our warehouse order is released, I pull the upcoming ad and take a look at it. I check most things in the store to make sure we are in stock, unless I know we have it in the backroom. Items I think might sell well I order up on to try and not have out of stocks. Most of the time all is good, when an item is out is usually the last day of the ad and I missed estimating a tad...or the warehouse was out to begin with.

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God
Apopka, US
May 09, 2009 7:37 pm EDT

RAINCHECK?! give me a raincheck for a bar of soap!? have you ever taken a damn shower with a bar of soap?!

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SBubble
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Dec 03, 2008 1:03 am EST

Not to mention you cannot assume that every raincheck you wrote at your store will be returned there, likewise other stores rainchecks can be used in your store. And i find it hilarious that you are upset at the MAnager! If anything your sims co-ordinator is just as responsible for seeing that your store has what it needs and that counts are accurate. Your ignorance on the matter is very frustrating, you ought to bring up these types of questions to your managers/assistants and inform yourself!

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Aaron
, US
Aug 31, 2008 1:39 am EDT

It could also be that he does order these items but the warehouse doesn't have enough merchandise to meet the needs of all the stores they supply. This happens a lot in my district with high demand items.

Also, most managers would prefer NOT to pollute the world with more rainchecks...

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Josh
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May 06, 2008 10:38 pm EDT

I am a store manager for a Walgreens on the west coast, and you are a bit misinformed about how the profit is made.

When items are on any type of sale, the Walgreens Corporate HQ gives the individual stores "Scan-down" credit on all sale items sold. Meaning the store actually makes MORE profit off the sale and markdown items than regular priced items.

If your store manager is purposely not ordering sale items, his losing big profit for his store, and also losing big $$$ by making customers unhappy. There must be another reason for him not ordering the sale items, such as thinking there's not enough space for him to merchandise them. Stil a bad move.

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9:50 pm EDT

Walgreens Faulty automated attendant via phone

April 21, 2008

My name, address and telephone numbers are not for sale nor do you have my permission as a third party to sell these items.

On April 10, 2008 I used the automated attendant which I have used habitually and successfully for over three years to order refills of three prescripts and as per the prompts, I set the pick-up time at 2:00 PM the following day, April 11, 2008. I went to the pharmacy and was told by the clerk behind the pharmacy counter (not a pharmacist) that they had never heard of me and that I certainly hadn't used the automated attendant the night before to order refills of my prescriptions. I asked to see the pharmacist. She apologized profusely and filled my prescriptions in about 10 minutes.

On April 19, 2008 I used the automated attendant to order refills of an additonal three prescriptions. The pharmacist (not a clerk) who waited on me told me that I hadn't made such an order and that if I had it certainly would have been registered in thieir computer data base for prescriptions to be filled that day, April 20, 2008. She told me that they had had to fax one of my physicians to authorize refills as such refill authority for Allipurinol had expired and the physician had not responded to their fax. Then she told me that I had registered a pick-up for one day later, April 21. I had not. I had registered for pick-up with the automated attendant for the very day I showed up at the pharmacy, April 20, 2008, which was the next day after order the pick-up via the automated attendant. I know that to be true because choosing a prompt for any day with the automated attendant other than "tomorrow" triggers a series of inane questions which sounds like garble to the listener. That's why I always use the prompt for pick-up "tomorrow."

The pharmacist kindly and very courteously filled my other prescriptions as they had adequate refill authorization noted from my physician, apologized, again, and outlined the best protocol to check to see when my remaining prescription will have been filled. I thanked her and told her of my deep suspicions re the inadequacy or faultiness of that pharmacy's automated telephone attendant. As it was Sunday, she suggested that I return to register my comoplaint in person with the pharmacy staff members who work weekdays and with whom I am well-acquainted.

Alternatively, I decided to use this complaint process, too, as well as a[ealomg directly to the pharmacy staff with whom I'm personally acquainted. I'll do that when and if I get my last prescription filled.

Sincerely,

Maurice Conn

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1958Debs
Visalia, US
Aug 17, 2010 12:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just love those "robocalls", how bout you? To start off with, they ain't exactly clear. My mother, who uses that pharmacy is kinda hard of hearing, and I find them hard to hear. That's when it's even working correctly. It has even sounded like the prescription is ready when I listened, and yet it wasn't. But even that doesn't take the cake for what it did one day. Moma was told on a stupid "robocall" that her prescription for a certain drug she was taking was ready. However, she knew it was too early and she didn't even need it. So she called the pharmacy, waited a long time and spoke to a pharmacy technician. She told her "Oh, yeah, you're right, it's too early, sorry". So guess what happened? She got another stupid "robocall" telling her the same thing again, further confusing her. I went down to the pharmacy to pick up her meds, and was told that one was too early. That's nice, that wasn't one that she was trying to fill, their own stupid system was automatically filling it, calling her to tell her that her meds were ready and then telling the same tech from the phone call that it was too early. It's bad enough that they never answer their phones and expect you to enter the prescription number on the phone, but then they have "robohell".

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11:02 pm EST

Walgreens misrepresentation & misleading advertisements

Date of incident: March 2, 2008 @ 8:12AM

I am writing to express my frustration and disappointment regarding Walgreen's Register Rewards Program. It is misleading consumers, and I was one of them!

I went to my local Walgreens to take advantage of their register rewards program.

This week's ad (Mar 2-8, 2008) states:
Buy Select P& G products and get Register Rewards, use like cash on next purchase.
Buy 3 items for $10 - Get $4 cash register rewards good on next purchase
Buy 6 items for $20 - Get $12 cash register rewards good on next purchase

I decided to buy 6 items to get the $12 cash register rewards.

Unfortunately, when I was paying for the items, the register did not print out the reward coupon because I did not spend the actual $20. With the purchase, I used various manufacturer's coupons totaling to $16.00.

I read the fine print prior to proceeding to purchase the items at Walgreens and it does not say their promotion does NOT accept manufacturer's coupon.

The cashier's name is Jessica who was not so welcoming, nor apologetic. Then came the manager, who was also non-apologetic.

Bottom line, I expressed my disappointment and frustration to both cashier and manager of the store. They should indicate in the ad the restrictions of their promotion because it is misleading consumers such as myself. Wasted time, energy and gas!

The striking comment that I got from the insensitive manager when I told her that in the past, Walgreens would accept my manufacturer's coupon, at the same time take advantage of their cash rewards program. This was her reply:
'They must've changed the rules and becoming stricter on their policies due to people abusing the promotion'.

ABUSE? You call people with coupons, ABUSING the store's promotion? That is ridiculous. If Walgreens does not intend for people to ABUSE their promotions, then don't put out MISLEADING ads.

My use of manufacturer's coupons should not affect the cash reward coupon, which is their supposedly"on-going" promotion. If they have restrictions, put it up-front in fine print, PERIOD.

I am never an Abuser, I am a WISE buyer who would not buy full priced items, rather take advantage of good honest deals through promotions.

Walgreens ad is VERY MISLEADING, so consumers out there, WATCH OUT.

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Tiredof WagsRR
Escanaba, US
Sep 27, 2009 5:21 pm EDT

I find that Walgreens is VERY coupon UNFRIENDLY! And their Register Rewards I think borders on false advertisement. They print a list of all their "Register Rewards" items on the FRONT PAGE of their ad. This week there are many items that are "free after rewards." So I went to Walgreens to take advantage of their promotion. Unfortunately, at the store in my town in Michigan, they only stock one or two of the items that are on sale. They don't issue rainchecks for register rewards, so you are just out of luck. One example -- the Venus Razors on sale this week are $8.99 and you get a Register Reward back for the purchase price. I went in on the first day of the sale and they had none. They told me they had two in stock in the morning and that was it and they aren't ordering any more. So why advertise a sale if you are not going to carry the product? Out of the seven items they had listed as "free after register rewards, " this store had ONE of the seven in stock.

And, yes, coupons are a form of tender! The store gets fully reimbursed for the coupons, in addition to a handling fee.

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Wagmgr
Beaverton, US
Aug 14, 2009 6:15 am EDT

The Register Rewards program is a manufacturer-based program. P&G sets the rules on how their promotion is run, and when a coupon will print out. If you are using manufacturer coupons, then P&G is already taking a hit from those, and will not print out a coupon when you have already used one of their coupons.

I apologize if the Walgreens staff did not fully explain this to you, but as another poster put it: if you are not spending $20 on P&G products, then you do not receive the Register Reward.

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lickmoutlou
Newark, US
Jan 18, 2009 5:15 pm EST

I agree with Steve and Aaron.. Whenever you have an in-store coupon use it right there and then instead of trying to get things for free common sense should tell you that if you use a manufactures coupon the register reward isn't gonna come out because you already took money off by using that and you will not get the register reward its like your trying to get double off the sale price. Stop being greedy and reading is fundamental...

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Aaron
, US
Aug 31, 2008 1:44 am EDT

I've already responded to something like this in another complaint but I'll repeat myself (and others) here:

Coupons are not a form of currency, they are a manufacturer approved discount. The company is reimbersed for these coupons later on, but the coupons have no inherent monetary value and as such are not a substitution for cash.

You are a ### if you think otherwise.

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Aaron
, US
Aug 31, 2008 1:31 am EDT

Kim, with respect you are quite wrong. Coupons apply an agreed upon discount under certain agreed upon conditions. In this instance Walgreens has the right to not consider a coupon as a form of payment, and this isn't the only situation where a coupon isn't considered currency.

At Walgreens you cannot be given cash change if the total value of your coupons is greater than the value of the merchandise. In addition to this a retailer has the right to refuse manufacturer's coupons for any reason. Ergo, coupons are not currency.

Also, it's a bit LAME to quote one line from a random webpage to justify your backwards logic. I'd also like to point out that you quoted the first line of the document...did you even read the whole article? The article itself is about managing coupons not that coupons are a form of currency.

That's like saying that a store should take postage stamps as a form of currency because they technically have a monetary value.

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kim
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Aug 29, 2008 10:29 pm EDT

"For every retailer who accepts a manufacturer’s coupon, a small piece of paper quickly becomes a form of cash tender."

http://marketingsolutions.valassis.com/story.aspx?url=2006/2006q1_cbrown.aspx

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kim
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Aug 29, 2008 8:52 pm EDT

Y'all are wrong. Coupons are not a discount-they are a FORM OF PAYMENT. The store gets reimbursed for the manufacturer's coupons, thereby making the purchase still 20.00 in their pockets. Plus the 8 cent handling fee.

Bottom line:

Walgreens sucks.

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Aaron
, US
Jul 27, 2008 1:45 am EDT

While I can sympahtize with your situation Walgreens is bombarded by customers who seem to go out of their way to try to get as much as they can for as little as possible, even if that means breaking the rules to do so.

The ad said that you had to spend $20...that does not include MFG coupons because MFG coupons aren't money. I'm sorry if that wasn't made abundantly clear in the ad (which can at times be misleading), and I'm sorry that the employees weren't more sympathetic, but you need to put yourself in their shoes.

The only thing the manager could have done was give you a Walgreens card and he probably would have gotten in trouble for that. We get our marching orders from corprate and every day we have to balance taking care of the needs of the customer with meeting the requirements of our job, and those two don't always match.

Personally, I think they should do away with the Register Rewards system; it's usually way too complicated for a relatively small amount of money.

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Amanda
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Apr 29, 2008 8:04 am EDT

Hello! Be smart about it. If it says you have to spend $20 you have to spend $20. If your purchase would have been $20 AFTER coupons, it would have been fine. Suck it up, and play by the rules.

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Upset
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Mar 19, 2008 1:04 pm EDT

I am upset with them as well. Those Register Rewards are a scam. Even though I didn’t use the coupon, I didn’t receive a register reward for the Venus Razor I bought 2 weeks ago.

Then I bought another one and it printed. Plus they say use them like cash, and since its a coupon, they expire in 2 weeks. They shouldn’t have expire date on them if they want to advertise it as spend like cash. So if you don’t shop or don’t have those rewards on u, they expire in 2 weeks and then they are nothing but trash.
Never shopping anything that deals with register rewards unless I need it at that time.

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2:02 pm EST

Walgreens as an employee

My experience Working for Walgreens

More than one year ago I was hired at our neighborhood Walgreens's. All I can say is "wow. How did I last this long?"..

Let me take you on a short story journey, on what REALLY happens inside our little home away from homes, that we call work.

From the outside, it looks like a pretty good job, nice, organized, people seem polite to you. Everyone has on his or her smock, nice neat name tags, smiles…At least, that's how it was when I went to fill out my application at the Walgreen's closest to me… unfortunately, I didn't get hired at that one, but at another one in the area…

I was hired by one of the laziest EXA's I think I have ever met…She didn't do a whole lot, she brought her boyfriend to work sometimes and he stayed there for hours on end… while her husband would circle the parking lot.

Oh but once she got transferred out we got someone much worse. At first, he helped out, complimented us, was even polite…but after two weeks, that wore off. He is rude, makes lewd comments, is far lazier than our last EXA and in his own little remarkes, discriminates, they might be very light when he says them, but now more and more people are catching on. He closes only once a week, and when he does, he mainly just sits in the office on his phone… he asks everyone else to clean his aisles, and gets an attitude if his are not straight, and if ours are not either. I have even made the comment to him about him being on the lazy side, and he told me "he didn't have to, he paid his dues".

And God-forbid you ever get pregnant while working there. At one point, I was put at main, with morning sickness, when I tell them I don't feel well, can I go home, I was told to just throw up in the trash can when I felt sick. I had to stay that whole night. The next day that I was there, I was approached by my store manager, after a few moments in the bathroom with morning sickness, these exact words "If you're going to be getting sick in the bathroom all day, then just go home, I'm not paying you to be sick!" I sure wish someone would have told me that the night I was working at main vomiting in the trash can…

And then of course, the morning I worked, while pregnant, was also the day loss prevention and district showed up… I bought some meds to calm my stomach so I wouldn't be getting sick, and when m y EXA asked "oh do you have the flu? You feel ok?"

When I told him "no, it's the morning sickness"

He Said "Oh...ok" As if having the Flu would have a better answer.

Needless to say, the medicine didn't work and I was in the bathroom most of that morning.

Not only was I sick, and tired, and having horrible mood swings, but it was also Christmas season!... At one point, I was scheduled 2:00-12:30… and of course we never got out of there until closer to 1:00 or 1:30. So trust me when I say, it was hard on my body.

Now if that sounded bad, try miscarrying. Unfortunately, when this happened, I had to call out. Which wasn't bad but in the confusion of it all, I had forgotten to get a doctors note. (Which by the way is easy to forget when you're not all there after that experience.) My manager rudely, a week later, asked where my doctors note was, and that she wouldn't give me my three *yes only three* sick day I asked for. She told me she needed it by Saturday. So I came in Saturday, and got talked at again because she needed it before 12:00. Well I didn't know that, but she agreed to put them on my NEXT paycheck. And, she forgot to put them on that one… in fact, I lost the baby on December 5 2006. I didn't receive pay for my sick days until February 2 2007. So it was about four pay checks later, that I finally got paid because a payout was out of the question.

Don't get me wrong, I love the company I work for. I love what I do here at Walgreen's. But the people that are put into power are absolutely horrible. My store manager. Yes, when everyone comes for the V.P visits, she puts on a wonderful act. Talks sweetly to everyone and treats her employee like little angels. But when you all are not around, she is completely different. She has a habit of talking down on me and of course other employees, which could be why we have such a high turnover rate at our location. She has her over the top sarcasm that just kills the mood .I honestly can not say how I have lasted this long here. There were times I was ready to just up and quit too. There were times I would go home crying because I have never in my life been talked down on so badly. Even as a child adults had never treated me poorly or said things that would make me that upset. And here I thought Walgreen's was a professional business-like place to work.

All around the office and back there are little reminders of our dress code, what we can and cant wear… well I sure wish district would have shown up on the day my manager decided to wear her Walgreens-bought skirt and high-heeled-backless clogs, that by the way, she could not even walk in. And since she could not walk in them, half of the day she walked around wearing grandma bedtime slippers she bought over in the sock aisle...And while wearing this, made a comment that my smock needed to be washed, actually, it had been, it had just become so faded it was looking messy. But then again, that how it almost always is… Once she hears higher up are coming things get rushed. She starts noticing imperfections. Of course, she doesn't notice them any other time…

Like I said before, don't get me wrong, I love my job… but the people that are put in power need to be re-evaluated. If anything goes wrong in that store, if the store fails and audit, guess whose fault it is… OURS. Not really hers, its ours. We are the ones who messed up. At least that's how it's made out to be. And if we get written up, it's normally for something we didn't even know we did wrong. We don't get a warning or anything like that. Unfortunately, we are poorly trained and when we see lazy people who are our higher ups how is that going to inspire us to work harder and perfect ourselves? It's not. I'll be the first to admit that I do slack off. Why not? I see my Manager and EXA doing it.

I'm not saying I'm a perfect person because I'm far from it… but I don't think I deserved to be treated like dirt when I am not. I am a good person. I am honestly not stupid and when it comes time to work, I do get most of my work, if not all of it done.

I also don't feel right signing my name to this, only because if it gets back to my manager on who wrote this, I will only be treated worse than I am now…and I honestly don't think I could take much more of it. But I am going to anyway. For I was off the clock when this was written, and if something is done off the clock I should not be punished for it, especially when I'm voicing my opinion

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mary jackson maxey
long beach, ca, US
Mar 31, 2012 12:35 pm EDT
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On March 23, 2012, I visited Walgreen's in Long beach, ca at the 5400 Cherry ave
address. I wanted to get pictures printed using my 27 throw away camera. I spoke to Kathrine. She asked me when did I want the prints. I told her no rush, - I will be back on Saturday March31, 2012. I told her that I didn't want the ONE hour purchase, because I will not be back till the following week. Today, March 31, I picked the prints up and found that not only had she concluded that I wanted ONE HOUR prints, she charged for ONE HOUR too! I am very upset and disappointed as that $ 25.00 is a lot of money for single prints. Very upset and feeling the crunch.

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pastora7
Pawtucket, US
Jun 01, 2011 3:43 am EDT
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i dont know if this the correct complaint page, but there is a walgreens pharmacy and store in 100 broad st in pawtucket ri, and is a 24 hours store, im a pastor of church near there, people dont want to go over there any more, cause theres a lot of people outside of the store, they asking for money, they insult the people, even they sitting in front of the door, few people talked to the managers, we told them to call the police and the manager in charge dont want to do nothing.may 31st tuesday at 10pm we went overthere again and talked to the manager in charge and he had an attitude with us not with the bandits, what we need to do?thank you. pastor colion

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RHR
, US
Aug 21, 2010 3:03 pm EDT

like everyone else I go to Walgreens almost daily and am given a receipt that indicates their o/l feedback site.
There no longer is a feedback/survey site so the alternative is to call the number on the receipt and when you do they say that the survey is over. If so, why keep having receipts that ask that you take the survey. Duh!

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Luis Perez-Brignoni
Pickens, US
Mar 20, 2012 2:41 am EDT
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My sleeping due is MARCH 20/ 2012
the pharmacist on charge she don't want to give me my tab's now, and told me I have to wait to MARCH 22/2012 causing me a big problem at sleeping time.
I was unable to sleep last night too
Feel rigt now .. very dissapointed on the way they treat me and the bad services recieve last night on the Pharmacy Dept .. by 2 females staff.

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Megan Hockert
Old Saybrook, US
Apr 30, 2023 11:58 am EDT
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Your refills go by the sell date, not the date of the prescription. Some insurances allow up to 2-3 days to be filled early. However, we aren't required to go by that. It is a courtesy. And with control substances and narcotics - you shouldn't be out early if taking as prescribed. And many are asking for the courtesy refill every month. That shouldn't be happening. If you're having to take more than the directions- talk to your doctor!

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imconcerned
Charlottesville, US
Dec 13, 2012 11:43 am EST

Manager Andre Carter making sexual advances towards female employees. Has been witnessed smaking another employee on butt, also makes comments about Female customers to other employees. He is very flirtatious to the employees, fellow employee has previously made reports to management about how he made her feel uncomfortable. Shows favortism to one certain employee and he has been made aware by myself that other staff has noticed this, meaning we see him flirting with her more often and him finding reasons to be alone with her.

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Cormille
, US
Jun 08, 2010 6:38 am EDT

I attempted to fill a prescription at the Walgreens in Hurst, TX for my mother who had just been released from the hospital. Not only did the prescription take 3 hours to fill (was promised 2 hours -still ridiculous) Employee Cole was very rude when i called to check on why the prescription was late- responding with "we service over 1, 000 customers a day. I don't know when it will be ready...could be 45 more minutes, could be 3 more hours." WOW. We will be taking our business to the CVS across the street.

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william lewis
Newport, US
Jan 17, 2010 2:28 pm EST

I went to walgreens in Newport tn. to purachese some decongestant for my wife and they would not accept a united state uniformed service identifaction card . The manager said it had to be a driver lis. I got my money back and then went to CVS and they accept my military ID card they said it was gov. issue and they should have accept it
they took my miltary ID. Why don't walgreen drug stores take it. I think they are NOT doing the military veterans fair.

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imapaperplane
, US
Mar 29, 2014 1:04 pm EDT

I worked for Walgreen's for 7 years. I was promised many things by managment about moving to cosmetics and I would be put over there for 4 or 3 days a week maybe for a couple months and it would always go back to sticking me up at the front register. let alone i knew the store like the back of my hand. customers respected me for my knowledge of the store and the fact that i was willing to drop everything to help them and focus on their needs. i put so much time in that store. so many years were spent there trying to prove to my coworkers all i was capable but it never seemed to be enough. there have been countless days were the managment disrespected me. i have actually been called racist by the head manager. there was a customer that was a regular i did not card at the time and the customer i rang up behind her told me i was racist and said i did not know how to do my job. that offended me cause that was entirely NOT ME and i have learned over my years at walgreens that i can refuse sale if a customer offends me. so i call mr. neal and try to explain what had just happened and that i need a moment and to send someone up there. my manager started yelling at me and taking the side of the customer. later he tells me what i did sounded racist. ok. wow. i should have quit than. but i gave the job a year more and things got way worse. the managers kept belittling me. if i had a problem with another employees work ethic or was sick they took all that information and shared it with each other. talk about employee confeditionality. i was treated with the littlest repsect there. it was a constant struggle and i had to get out. i guess you can say the last straw was when a manager called me poor. i was picking up a box of k-cups for my coffee machine. he was like "you can afford a keurig. people get that as wedding presents." the very next day i put in my two weeks. it is sad but i have never been as miserable at any other company but walgreens. my dad was actually a district manager at walgreens for many years. but he resigned when mr. walgreen left that company. the company changed. my dad told me that the employee treatment at walgreens was very unproffessional and wrong and that alone is a reason mr. walgreen left and my dad followed in his footsteps.

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RSD2
Spring, US
Sep 11, 2013 12:27 pm EDT
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I have Reflex Sympathetic Dystrophy(RSD) which is a horrific and debilatating disease, which has a pain index 4 times Cancer. It is extremely important that I take my medication as prescribed; however I repeatedly have issues getting my medication despite the fact that I have been utilizing the same Walgreens for over 3 years. My medication continues to be delayed despite may complaints to the Pharmacy Manager and the Store Manager. I have been told Xanax is no longer being made or ordered, therefore my prescription could not be filled. I have been charged for medication that workman's compensation pays for; however because I can not go without the medicine, I have paid for a partial refill only to have the $70.00 refunded to back to me, on 9/10/13 when I requested the remaining Dexilant prescription however; I was once again told the medication was not workman's compensation. I suffer with Anxiety and Depression and stress affects my illness in an extremely negative manner. I would be more understanding if the prescriptions were knew are had been rejected by workman's compensation, which is not the case. The pharmacist continues to delay my prescriptions despite them previously being paid by workman's compensation. My prescription history should be readily available; however I continue to have problems. Which lead to me repeatedly contacting my physcians for assistance before I can get my medications.

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chas
St. Louis, US
Jan 23, 2011 11:41 pm EST

I mailed Rx's to Walgreens and they filled most of them with generics which is what they are supposed to do. The Rx that they messed up was for Colchicine. Of course the doctor authorized a substitute which actually means that they could fill Rx with a generic. This is supposed to cost me $15.00 for 3 months. But they sent me Colcrys which is the brand name and a charge of $102. Walgreens didn't bother to notify me of their substitution, which I would have refused, and sent the Colcrys to me without my ok. I have tried to return the Rx but they will not allow that. I have talked to and emailed several people and no one gives any useful info. Nor do any of them seem to know what they are doing.

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12:00 am EST

Walgreens duplicate postings on paypal account!

I tried ordering a few items through Walgreens online store. They offered the option to pay using "Paypal"... but the order kept failing to go through and I would get Walgreens' failure notice instructing me to try again. Finally after seven or eight tries, the order went through. I did receive my order, but upon checking with paypal found 4 duplicate transactions "pending". I was trying to close my paypal account and you cannot do that with "pending" items. After waiting for about 10 days hoping they would drop off on their own, I contacted both Walgreens and Paypal. For over a week, through multiple emails and levels of personnel, Walgreens continued to deny any responsibility and would not assist with this problem. Paypal referred me to Walgreens and Walgreens referred me to paypal, often without even taking the trouble to understand the difficulty. Paypal finally (after contacting them at least 6 times) fixed it, but Walgreens continued to deny any responsibility and would not contact Paypal to fix it claiming that since it was my account it was my responsibility and there was nothing they could do to remedy the error caused by their system. Additionally, they were unconcerned that this might reveal a more pervasive problem that could affect other consumers. I would advise against using Walgreens.com for any reason.

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12:00 am EST

Walgreens terrible service!

I dropped my prescription off at the walgreens pharmacy at 6:30pm on 12-10-2007. I was told to pick up my prescription in 1 hour. My prescription wasn't ready in one hour, so I called every 30 minutes after that until about 10pm. At a little after 10pm I called asking to speak to someone I could complain to. I was put on hold and then hung up on. I finally got someone on the phone to tell her my complaints and she basically said that there's nothing she can do and they are busy. About 20 minutes later I got an e-mail from walgreens saying that the pharmacy didn't have the medicine that I needed available in their store and they would let me know when they got it. At that point I called CVS to ask them if they could transfer it for me. They called Walgreens numerous times and Walgreens never transferred my prescription to them. I sent an e-mail and left a voicemail with Walgreens corporate office, but I haven't been able to get anyone directly on the telephone yet. Everytime I call a machine comes on and says customer service isn't available and hangs up. In the meantime, I am in excruciating pain and suffering because i still do not have my prescriptions 15 hours after I dropped them off. This is the worst service from a pharmacy that I have ever encountered and I am outraged!

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Donna Smith
,
Jun 18, 2007 12:00 am EDT

I have been a customer of Walgreens very several years. I will never go back again after my last experience. I was threated so rudely and shown no compassion and was given no options or resolutions to my problem. The Pharmacist name is Peter and the last time we spoke was on 6-10-07 @ 10:30 am. I had been experiencing severe pain after major surgery my doc called in hydrocodine for me on 6-7-07 was informed i couldn't have this medication until 6-10-07. When i asked why, i was told because i previously had prescription already filled and it was the to soon to fill another although my doctor call this in direct when i got home from the hospital. Peter was short and rude with me and said you cant have it cause its the law. Why didn't he offer another option as for to me follow up with my doc and request different medicine? Where is the customer service? I was treated as if I was a criminal asking for my pain medicine. I called Walgreens at 10:[protected] and Peter told me we just opened its going to be awhile yet I asked how long he said i dont know maybe a few more hours... This treatment is totally unacceptable if this is Walgreens Customer Service policy then i will not be a customer. You are treated like a number not a person and in this field there must be human compassion. I am not on Welfare, i have medical insurance why must i be treated as if I am second class citizen by a corporation that takes my business for granted.

Thank You, Donna Smith

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Johnny_09
, US
Mar 22, 2011 11:18 pm EDT

Walgreens makes up the rules as they go along. Concerning It is policy not to fill controlled substances more than 2 days early, Walgreens told me every 29 days at next refill waited 29 days only to be told it was now 30 days and the d.e.a was cracking down on filling controlled substances every 29 days. I aked why did you inform me every 29 days and now you say every 30 days. Walgreens pharmacy went from the D.E.A. to they had a meeting back in 2010 of every 30 days, although the pharmacy manager could not confirm there was ever a meeting. I asked to see a copy of this policy and the D.E.A. notice Walgreens has on file and they not could supply either. I asked if this was policy from 2010 why was Walgreens refilling every rx 29 days and they refilled over and over for the same 2 medications over the past 5 months every 29 days and one was filled on 29 days by pharmacy manager on day 29 and 10 days later different med to have refill they go into 30 day mode.Walgreens is dishonest with their customers.They make up their own up excuses on spot and do not care if they must lie or mislead the customer. My rx's are from the same Dr and from same office walgreens has refilled these same meds for 11 years. I am fed up with walgreens never being able to know what to next expect on the next refill date.If you call different walgreens asking what their policy is, they all told me 29 days. As far as overdosing, does walgreens actually think one day early will result in an overdose ? Be you wait 29 or 30 days, what is walgreens thinking when you pick up the new rx that you are good for 29 days after day 29 you are considered at risk for overdose, when any overdose would more likely happen after you get a refill not 1 or 2 days before time to refill.(To wrap this up, you should always know as much about your prescription insurance and your medication as possible.)What a shame when you have to return to walgreens you have to spend all your time explaining to them what your entire rx drug plan is, for they did not retain your information the first time or put in your file and you must explain all this in great detail each month, provide this same information to walgreens, all from they cannot keep records of what your drug plan is. No wonder Walgreens is losing more customers than they are gaining. The customer can never have a positive experience with walgreens, when they lie and mislead customers and every employee has a different story.

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SrPharmTech
Muncie, US
Mar 17, 2011 5:32 am EDT

"I called and this has happened many times to get my refills and it goes through on my insurance but the ALL MIGHTY pharmacist says I can't have it. I have call my insurance company and they too have filed a complaint against Wal-Greens. I will do everything in my power to get rid of this pharmacist his job has gone to his head and he thinks he can control what people can get even if their insurance gives them the permission to fill it"

It is policy not to fill controlled substances more than 2 days early .In some states, it is monitored legally. This is to prevent abusers from doctor shopping and selling them, etc, etc, and overdosing. If you are using them properly, this shouldn't be a problem in most cases.

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Jamer508
Yukon, US
Oct 06, 2009 4:31 pm EDT

I am a pharmacy Technician with Walgreens. It is not our prerogative (at least at my store) to take a customers medicine. Anyone caught stealing medicine at all will be investigated and their license will be suspended and most likely revoked. In the state of Oklahoma our pharmacy board actually emails a listing of people who have been rewarded and those who have been punished and why. And on a logical note if anyone ever decided to steal medication it wouldn't be from a customer. Almost all technicians and Pharmacists are aware that customers prescriptions are always tracked and monitored. Its to easy to be tracked to make it worth anyone's time to steal from a customer.

Secondly In oklahoma there are specific restrictions on CII through CV( controlled substances)

1. All prescriptions that are controlled must have the license number of the person dropping the prescription off.
A few tips when following this law
#1 you do not have to be the patient to drop the prescription off.
#2 if you do not have your drivers license with you that is OK. You can provide the employee with any form of STATE ISSUED ID with a PHOTO of you on it. (military, state ids, Indian reservation ids with a photo on it. )
#3 if you provide any form of fake identification Walgreens reserves the right to withhold your identification and prescription until verification of both are confirmed, all forms of fake identification are considered a felony.
#4 always have in date identification. If we notice that your id is expired we cannot use it toward your controlled prescription.
#5 finally we cannot fill OR SELL a controlled substance until we are presented with identification.

When you drop off CII prescriptions remember that we can only fill the whole amount of the prescription or fill it for only what we have available. This means that when you drop it off and we don't have enough we will wait and ask if you want to only get the amount we have on hand and the remaining amount of the prescription will be voided. Also remember that if you do only receive the partial amount have the pharmacist inform your doctor. The doctor still has the discretion to give you a new prescription for the remainder or not. To make this even more complicated most insurance companies will charge you a second full copay for the remaining amount written by the doctor.

#1 Always talk to your doctor about the availability of your CII prescription because this could indirectly affected your therapy.
#2 Call ahead of time to the pharmacy about the medication. Walgreens normally will not reserve your amount of a CII so don't wait very long after calling.
#3 We can never take any CII prescriptions without the doctors national physicians identification number or DEA. Always make sure they have written it on the prescription.

finally on all controlled substance EARLY refills, as a pharmacy do have a small amount of discretion when it comes to the release of the medication. Most often though we will contact the doctor to verify an early refill.
tips to avoid this problem
#1 always follow the correct therapy of your prescription and if your dosage has change by the consent of your doctor always tell the pharmacy this, because we can save a lot of time and money for you if we know this (not all doctors make it apparent that dosage has changed).
#2 some doctors will write a dosage like "every 4 to 6 hours" remember that the maximum amount suggested by the doctor is what we follow when it come to early fills, for example: Lortab filled on 09/20/09 for 24 tablets and a dosage of 1 tablets by mouth every 4 to 6 hours. This prescription is recommended to be taken up to 6 times a day when in truth it can be taken to a FDA approved maximum of 8 tabs a day. if you take it 8 times a day you will run out on 09/24/09 were as if you used to as suggested a maximum of 6 times a day it will be completed on 09/26/09. Pay close attention to each and every bottle you receive. Even if you have had the medication in the past your doctor may have changed the way he wants you to take it.
#3 NEVER FILL YOUR CONTROL SUBSTANCES ON THE WEEKEND. If you can avoid filling anything new on the weekend it is always beneficial because doctors will not always have an on call phone number listed or provided so if there is a issue with early refill, dosage change, missing information, we wont be able to fix it 90% of the time on the weekend.
#4 finally, always know when your insurance company will pay for your refills. Prescription insurance is not the same as health insurance, it is very fast paced and in the present. If they have a policy about dosages and safe recommend use they will always question it.

To wrap this up, you should always know as much about your prescription insurance and your medication as possible. It is often very difficult to be focused on the importance of the medications and coverages when you are ill. Do your best to help yourself while we help you.

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kathryn carr
Enterprise, US
Jul 10, 2009 2:35 pm EDT

I have just pulled all my prescriptions from Wal-Greens. I have been trading there for years and have made many complaints to the manager and I am NOT the only one in Enterprise, AL that has done this. I called and this has happened many times to get my refills and it goes through on my insurance but the ALL MIGHTY pharmacist says I can't have it. I have call my insurance company and they too have filed a complaint against Wal-Greens. I will do everything in my power to get rid of this pharmacist his job has gone to his head and he thinks he can control what people can get even if their insurance gives them the permission to fill it. You can count on me and LOTS of others taking our business elsewhere. It's not like we are hurting for Pharmacy in this area.

I have also felt like that the workers in the pharmacy are stealing the meds from the patients and when we count the pills right there in front of them before I leave and find missing ones they get ugly. Maybe you need to be keeping an eye your employees and stop treating your customers like crap and that we are wrong. WHAT EVER HAPPENED THE CUSTOMER IS ALWAYS RIGHT!

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David6245
Inver Grove Heights, US
Jun 15, 2009 2:51 pm EDT

I work for Walgreen's and can honestly say I have been short with customers which I do apologize for. There are certain things you have to realize when billing insurance. First off every drug has an NDC number and this number is going to be different even though you may be getting Zyrtec, it depends on the manufacturer. Also we do our billing electronically where we send the claim to the insurance and they send back the copay for the patient. I have seen many a time where they send us one claim and then when the customer complains to the insurance company the fix whatever is wrong in their database. Also when you come in and we ask you if you have new insurance please make sure you give us your most current card. I have had so many cases where the customer gives an old card and I ask is this your most current card and they say yes, so I spend a good 15 minutes on the phone finding out they now have Navatis for example. When I then inform the patient that they have Navatis their like you mean this card! It gets quite irritating and when you have a bunch of these in a day it kind of puts you in a crappy mood. What I recommend is if your nice to me I'm nice to you, don't need to threaten me scream at me and give me attitude cause all it does is make me care less about the customer. Also once we sell you something we can not take it back so check things before you pick them up. If you feel like your shorted talk to the pharmacist and have them put a double count note on your file, a lot of stores have automatic counters which are not always perfect. I understand that poor service is frustrating but what you don't see is the employees crying in the back because they are always being treated like crap.

Some tips for going to the pharmacy
1.) Make sure to have your currant insurance information. If your waiting for a card get the BIN number, Group#, and your ID#.
2.) If its a CII medication have them check to make sure they have it in stock first. My store always does if they are aware it is a CII but some of the newbies aren't full aware of the controlled meds.
3.) Be patient the process does take time its more than just putting a label on a bottle
4.) Double check the med before you leave the store. You can always purchase it and stay near the counter to look it over and if there are any issues bring it up right away. It is policy not to take things back once they leave the store.
5.) Walgreen's has a 7 day window to do re-billing so if you pay cash for a med and can get the info within 7 days of the date filled we can do a re-bill. Otherwise you may need to submit it to your insurance company.
6.) If you feel like the person ringing you up may be having a bad day and is being rude, try to be overly nice. I know for me it kind of slaps me back and brings me back to my normal self. (Walgreen's times its customers on everything so though you may only think we are their to ring up we are actually being timed and graded, and now that Walgreen's is cutting hours we are having less people to do the same amount of work witch does get stressful).
7.) Finally as far as bringing back the store merchandise, we are never informed of whats on sale and what is not. so if their is a sale sticker on the shelf make sure to read it fully, some will print out what they call register rewards which are like getting it for the sale price. Others you may need to have the coupon book for which should be in the front of the store.

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Disgusted in NY
,
Oct 28, 2008 10:41 pm EDT

I am very sorry that happened to you.

There are a lot of fake prescriptions out there for pain medicine such as the one you had requested. To prevent dangerous medicine from falling into the wrong hands, the law limits a Pharmacist's ability to dispense those kinds of medication. If he had dispensed the medication against the law - even if it meant that he as a health care provider was doing the best thing for you - he could easily lose his license.

I have to agree with you that he should have offered some alternative, but again ... the laws greatly limit his ability to offer you a solution. Sometimes it's better to speak to a Pharmacy Manager, and specifically ask what your options are.

I hope you don't experience this problem again, and I do wish you the best and hope you'll consider returning to Walgreens at some point. I certainly understand your choosing not to!

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Ellen Buckingham, RN, CDDN
,
Jul 23, 2008 8:15 pm EDT

In picking up prescriptions for a disabled person, Walgreens, Scotts Valley, CA regularly tells me that Zyrtec in not covered by her insurance because it is OTC. I have explained many times that it is covered and to please check the insurance. They have regularly overcharged on the copay and then the manager (Mandy) accused me of lying when I told her how much of a copay I was quoted. She refused to listen to the information I was trying to give her to process the claim including the correct NDC code. I had to find the Walgreens fax number and fax the info to them because the manager told me she would not listen to me. I got some help from the district manager Brett Stark a few months ago, but this time, he did not even bother to make personal contact with me even though made multiple calls to him and I left my cell number.

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outraged customer
,
Jul 20, 2008 8:22 am EDT

Walgreens 9550 hageman Drive Bakersfield, CA 93312 tel [protected] rx# [protected] hydrocodone / apap 5mg/500mg
On 7/18/08 at 12:35pm, I went through the drive-thru window to pick up a refill of medication. When the clerk handed me the bottle, I noticed right away that it was not completely full. I immediately opened the bottle and counted the pills before leaving. There were only 23 pills in the bottle even though there should have been 60. I paid cash $33.99 for 60 pills. I gave the bottle back to the clerk who told me that it was full when she handed it to me. I went into the store and spoke to 5 employees, two of which claimed to be managers, who all told me that I must be lying, that I must have stolen the pills and now I was just trying to get more. One employee said (who claimed to be a manager) that if I wanted to give the pills back to her I could but she would not refund my money. I was told that they would call the police if I didn't leave. Because the medication was vicodin, they claimed there is no way that a mistake was made. Obviously, a mistake was made or a Walgreens employee stole part of my medication. I have filed a formal complaint with the Sacramento Board of Pharmacy, the local police department, DEA and have tried to speak with Walgreens but walgreens will not help me. I tried calling back and getting more information. I spoke to Cindy Stevens, who was EXTREMELY rude and hung up on me. I want my money back or my prescription filled. I also want my prescriptions moved to a different pharmacy.

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Sharon Jaros
,
Mar 04, 2008 9:07 am EST

I called in "REFILLS" for two of my mdications. One a heart medication and the othr an antibiotic. When my husband wentto pick my order, Walgreens told him that the two medications I have bee taking for the last month did not work well together. I have a lot of allergies, I inquired what was the problem, all they could say they interact. I became a little more inquisitive and I got repeated questions like:
Were these two new medications, answer NO they are refills. Pharmacist said I don't see these two here are they new AGAIN NO! I gave her the two RX #'s and then she found them. Even after she found them she asked did you have these filled somewhere else. I received a call from my Dr this AM Walgreens called him, when he called he became upset with me (He's my DR-concern on his part) Didn't you start taking the antibiotic yet. I had to explain the whole problem again. I want to ask where does their claim that Walgreens finds these chance of interactions? I am chamging Phrmacies just becaus it is easier for my Dr to fax a Script to WALLY WORLD, doesn't mean we get the bestservice.

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Walgreens - deceptive advertised items/coupons

This morning I went to 3 Walgreens stores in Decatur, IL looking for the new release DVD Flushed Away which was advertised for release on Feb 20 (today). This item was advertised in Sunday's newspaper Walgreens ad along with a $5.00 off coupon. The first store said they had only received 2 of the DVDs and were already sold out! The other 2 stores had not...

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Walgreens non caring pharmacists!

My name is David Morgan. I ordered my KEPPRA prescription for my seizures for 11 PM pickup on Friday, July 6. I fell asleep, and did not pick up the med's, had to go to work, and then went to pick up the med's at 5 PM.

I was suffering from either withdrawal from the medication, or the onset of the seizure by the time that I got to the prescription counter. I was sweating, dizzy, dry heaves, and explained this to the check out person. A stout, afro - American person, who was working with my new blue cross blue shield card, which said that it paid for prescriptions.

As he was telling me the situation, that my KEPPRA was not covered by blue cross, blue shield, I was blacking out... I was asking him to please give me a pill so that my body could stabilize. He continued to explain how I could try another drug, call the prescription company, etc... while I was dry heaving in front of him, asking him over and over for a pill, and the girl in the back was screaming to him that it would not make a difference.

I threw up on the counter, and the clerk then called over the intercom for a manager, and he was telling the clerk who came, over in the opposite corner away from me, that they had a "situation". I went over, and listened to him telling the clerk who came (obviously not a manager) that he had a situation, that I had thrown up on the counter...

They did not care that I was going into seizure mode. They would not give me a tablet of this medication that would stop the convulsing, until they had re-worked all of the paperwork, for blue cross , blue shield, embarrassed me with all of the other customers watching me sweat, beg, and throw up. And then watching your clerks to be more concerned with vomit on the counter, than the well - being , of someone that was obviously, beginning to have complications , due to the lack of medicine in my body.

They finally brought the bag with the pills in it to me, threw them in the bag, and acted like nothing happened.

I called the prescription manager at 5:30. She was aggressive, and rude. I asked her name and she would only tell me Lauren. I asked for her last name, and she said that she would not give it to me, that it was not any of my business. This is a horrible way to treat any customer, especially an infirmed customer. The prescriptive community is supposed to be supportive of the infirmed.

The Walgreen's is at

Walgreens
145 Fourth Avenue
Manhattan, NY 10003
[protected]

the specific prescription number is [protected]

SENT ALSO TO...
http://wcbstv.com/

AND TO ...

Thank You. The following information has been submitted:

Form submitted on Sat Jul 7 06:08:06 2007

also to >>>
www.nyc.gov/html/mail/html/maildca.html

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ConnorsMommy
, US
Jan 27, 2010 12:49 am EST

seriously. UGH. what is WITH you people who think that a Pharmacy is an EMERGENCY ROOM?!?!? Antymaster, thank you.

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antymaster
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Oct 13, 2008 11:44 pm EDT

@original complainer

The pharmacy is not an ER.

@Edward Clark

The pharmacy is not an ER.

Do NOT enter the pharmacy in an emergency situation expecting them to know what to do. Again, I repeat, a Walgreens pharmacy is NOT an emergency room. They are not, and will not be, trained to handle an emergency situation. Granted, in this situation, I also would have been more sympathetic and tried to help, but AGAIN, the techs and possibly even the pharmacist were probably in shock, froze up and didn't know what to do. Give them the benefit of the doubt here, people.

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edward clark
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Sep 30, 2008 11:19 pm EDT

I really feel bad for you, but you could of avoided the situation by having more meds on hand.
Walgreens has been going down the tubes for some time now, having CVS, Target and Walmart ahead of the game. Walgreens stock is at low and I see no future gain unless they they fire incompetent staff and hire competent people who know how to deal with emergencies like yours!
Yes, you are right about the pharmacy staff they are RUDE and they think they are doing you a favor by filling your prescription...take your money and buy your prescriptions at a pharmacy that appreciates your business!

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BlueSkiesAZ
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Sep 16, 2008 8:03 pm EDT

Very sorry for what David went through for his Keppra RX.
Since the symptom you were displaying matched what the RX was for and you came to pickup your refill, this pharmacist (hotpoquets) would have been willing to give you one pill to help you through while he worked out your insurance information even though you would have thrown it up. Don't know what more a pharmacist could do, except call an ambulance.

1. I think for such a serious condition, you should have had back up pills or an alarm clock to wake you up so you wouldn't have overslept and missed picking up your pills and had plenty of time for them to enter in your new insurance info.
2. Paid them in full and sent in receipt for Rx to the insurance company. They ALL allow the filing of 'paper claims' with drug receipt attached. All they wanted was $. They weren't being mean to you on purpose. Why didn't you write a check?
3. We all have to take responsibility for our conditions and to not blame the pharmacists for coming in sick, throwing up on their counter and blaming them. How could they know your new insurance carrier if they didn't have your card?
4. You don't have to refer to the skin color of a pharmacist! Was it pertinent to your story?
Quit doing that, we're not in the 50's any more.
5. TCB and hopefully this will not happen to you again!
~

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Hotpoquets
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Sep 12, 2008 9:33 am EDT

Yeah, I'm going to have to say that the blame is split here. The reaction of the employees is obviously irresponsible in this case as you stated. Honestly, my approach would likely be more frustrating for you. I would have likely given you the initial dose, but as soon it became obvious that you were having problems from withdrawal I would not have given it to you for two reasons. You would not get any benefit from a medication if you are dry heaving/vomiting the drug doesn't immediately get absorbed into the body and as healthcare professional I have to have emergency medical services there. Also if seizures were to begin, the only solution woud have been to give you IV doses of much quicker acting medications to prevent further seizures. I have a question that you have conveniently omitted the answers to: How long had you been without medication? If you took your last dose the night before you came in, it would be extremely unlikely that your dose is so sensitive that a single missed dose would cause this (I'll assume you're taking it twice daily, if only once it is even more unlikely).

It just frustrates me as a pharmacist that someone makes the statement "this is a life sustaining medication, I need it now" while waiting to the last second or longer to get their medication. I can appreciate not being able to afford medications and Keppra often times has a 3rd tier copay, but you can not hold the pharmacy responsible for the consequences of that. Anytime I see that high copay I write down a similar medication or two and have them check with their physician if it would be an appropriate alternative.

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Cheryl
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Sep 01, 2007 11:02 am EDT

I understand how horrible the situation must have been for you and don't think the management acted properly however, maybe you should plan ahead and not wait until the last minute to pick up your rx. Take care of yourself, when it comes down to it no one anywhere cares more about yourself than you should. I mean you made a mistake here and they can't just give out drugs without going through proper procedures for legal reasons. Not to mention, when you take the medication it's not like it works in seconds.

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12:00 am EDT

Walgreens exchange policy

My elderly (80+) father mistakenly picked up the wrong type of Depends. I tried to exchange them at a Wallgreens store at a different location from the one he had shopped (his Brandon, I went to Mango). The exchange would have cost me $7+.

My complaint is... these locations are not around the corner from each other... Why could I not trade in one package for the other. I did have a receipt therefore it was not as if the Depends were not paid for. K-Mart, Wal-Mart, Sweetback, etc. Would have taken my packages and given me the ones I needed. What if he had made the purchase in Daytona Beach. This exchange policy needs some improvement. Now I have to wait until I am in the Brandon area or make a special trip. $26 is a lot of money for fixed income senior citizens.

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Robert Davis
,
Aug 25, 2008 11:56 am EDT

It seems the drug expiration date is too soon. The last 2 times I got "Nitro Quick" (nitroglycerin sublingual tablets) they expired in about 4 months. I used to use CVS but changed to Walgreen and theirs was usaully 1 - 2 years for expirtations for drugs. It is not that expensive most of the time, but does not seem right.
Thanks,
Bob Davis
Irmo, SC 29063 Phone: [protected]

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russell bilby
,
Aug 01, 2008 6:08 am EDT

I have been a loyal Walgreens customer for years. Six months ago I moved to Southern PInes, NC for business. Today starts my seven month in Southern PInes. I have been to the Walgreen phar. at least 4 times in the past 6 months. Two weeks ago I need my BP prescrip. refilled with a 90 day supply, I got 15 days. Today I needed that 15 day supply refilled and at 8:30 am your pharm. is closed. In the six months I have used the store on US1, the pharm. has been closed 3 times at 8;30 or later, one time closed after 9am.
I would say you have a problem with this store. The next time the pharm. is not open, I will take my business to Walmart.
Russell L. Bilby

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12:00 am EDT

Walgreens no checks for phone cards!

I went to my local Walgreens to purchase my boost mobile phone cards like I always do for my daughter and I at least once a month. {$30.00-$80.00} I usually make other purchases but today I did not. I was told by the sales boy that he didn't think I could use a check for a phone card... I laughed and said I always purchase my phone card with a check :] He was nervous and unsure so I told him to call a manager. He yelled to a manager... Hey! Do we take checks for phone cards?! NO! NO CHECKS FOR CARDS! In disbelief I said since when?! Received no response, the manager walked off. The sales clerk at least apologized- "sorry" {nice kid.} I said KEEP IT!

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Engineerswife07
Wahiawa, US
Apr 04, 2011 1:41 pm EDT

I always thank the clerks for asking me for ID with any purchase that I use my card for. I would rather have to show it to them than have them not care if I am supposed to be using it, I like it when they show that kind of care.

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Chrisabella7
Ammon, US
May 27, 2010 8:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

EBT is the code for Food Stamps, and will not pay for prepaid cards.

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eldin
, US
Apr 01, 2009 11:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

unless im mistaken you actually can purchase a prepaid card with CHECK or EBT or whatever tender. unless its one of those green dot credit cards, where the register prompts you and says "only cash" then you can. now.. if those store has been repeatedly burned by deadbeats you write checks and dont make good on their purchase then store has the right to refused.

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leftfield101010
Wichita, US
Jul 17, 2008 10:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why is it that when a policy is put in place to protect a company, consumers automatically get upset? They are also the first ones to complain when their stuff gets stolen and a card gets run without having ID checked.

Electronic check processing is one policy. ID verification is another. My company requires us to check ID on any purchase over $100 dollars on a credit card. When we check ID on anything under, we invariably get criticized by the customer for being overly cautions, blah blah blah. Everytime I get badgered for doing it, I just want to tell the customer to either produce ID or not buy. I would rather protect one hundred honest people, than have to deal with the ramifications of not checking the one time some a-hole wants free merchandise on a stolen card/check.

If you have ever had your identity stolen, you get it. If you haven't, you will understand why we check to make sure you are who your credit card says you are if it does get stolen. If you feel you haven't got time to produce ID, then wait til you do have time to shop.

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Becki Tinder
,
Nov 05, 2007 12:18 pm EST

I was a Manager at Walgreens for almost 8 years and I would just like to state that policies like this one do protect both the consumer and the company. Unfortunately scam artists and cons have ruined the trust level that companies have towards any customer. It has recently become a huge scam that stolen credit cards and check books have been used to purchase gift/phone cards, especially the Visa and American Express cards. I personally took down a ring of cons that were stealing loved ones credit cards and buying $1000's, yes thousands of dollars, worth of Visa gift cards. I know as a customer you don't want to hear a clerk say they can't because of a policy, I know all you hear is "I won't". But please understand that those policies aren't meant to harass you, they are there to protect you.. Thank you.

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Crystal Long
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Oct 06, 2007 8:56 pm EDT

Get out of the 80's and use a debit card, checks went out with the dial phone's. Sick and tired of consumer's always finding something to complain about. Customer's are the main reason there is such a high turn over rate in any retail store. Always want something for nothing, just to pull a fast one over on management.

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Emil y
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Sep 01, 2007 10:51 am EDT

It's the same as buying a lottery ticket with cash only. Maybe the manager was rude but a policy is a policy. People write bad checks all the time for gift cards and things like that, so they still get the money, and the company gets nothing. Get over it. I would also like to mention that the practices of wal-mart are putting thousands of people into poverty by closing down small businesses so they can get ALL the profit for everything in any given location, so go ahead and shop there and feel good about it.

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Lori Mello
,
Aug 25, 2007 5:18 pm EDT

I agree with Walgreens just like many of the other stores I shop in. They don't take checks for gift cards or phone cards. Gee , its obvious why because those cards are activated when they are purchased. How many bounced checks do you want retailers to take where the buyer gets instant access to what they want. Why not pay with a debit card or cash. I don't blame Walgreens I blame all the cheats who have ruined it for others.

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ashley timmel
,
Jun 04, 2007 10:54 pm EDT

It's to prevent identity theft. A lot of companies have done this.

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Jen Bustamonte
,
May 01, 2007 4:01 pm EDT

See the website www.stopalldiscrimination.org Post your comments. You do not have to be African American to post. You will find there are many people who attempt to get service or file a complaint against Walgreen's and receive the same treatment. This website is gaining national attention and you need to post!

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Walgreens - Pharmacy sucks every time!

Every time... I give them another chance and another chance, hoping that maybe they would get a little better at what ever they are running over there. Every time I get a prescription filled there, it could be 8 hours later and they still won't have it ready. Every time I go there - drive-thru or going inside - there is always a long, long line, and it...

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Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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