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1.5 1823 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1823

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3:32 pm EST
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Walgreens irma in the beauty dept, 23rd st location

Late 2012, an employee named Irma at the newly opened Miami Beach Walgreen's on 23rd Street in the Beauty Dept was so unhelpful that it was shocking to me. She is Obese, just noting that only because she is lazy, and not the right person to be helping others who are nice to others and very helpful herself. My complaint is her personality and the outer layer may be a factor since she is a diva and cannot help others and that is her job? I was a loyal, frequent shopper of Walgreens since before I was born LOL I do shop at many of the Walgreens now still and find no fault with anyone, but this one employee named Irma who I am compelled to report. She actually changed my behavior drastically from being a loyal Walgreen's customer to becoming an avid or frequent shopper at CVS from 2013 to present. I am happy now and have closure in this report. I only buy an Arizona iced tea here and there from Walgreen's since taking a chance and changing to CVS right after Irma was just unfriendly and verbally abusive. I save money too at CVS. Irma was so verbally standoffish and me, was so kind and even spoke Spanish with her since she was learning English. Irma, who can be super unempathic to a customer's needs, still works at Walgreen's and I shop CVS now mostly and Walgreen's when thirsty and need an iced tea. Walgreen's is a good company and maybe they give Irma too much support. I wish they would pay some of the other good workers and managers well and there are many, and get rid of Irma, but life isn't perfect. Thank goodness for CVS or an alternative and that I finally could walk away from someone who makes your experience bad when you are respectful to them, their language barrier, and smile and talk nicely to them as a person not even noticing their obesity, but now have no compassion to such a poor character of a person. Shopping CVS was my response :) and I save much more money :)

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Injured in USA
Injured in USA
Best Place, US
Mar 10, 2022 8:18 pm EST
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Wow Wow lady lady lady where are your manners. OK Irma she gotta accent. Irma gotta attitude. Why you gotta keep mentioning Irma is a beast of a women. Are you one of those finger throat diving, filling the toilet up with your diarrhea 10 times a day from the exlax you been eating. Then you turn around and start sticking your head in the flush to push the balance of your pop tarts up only to turn around and do it all over again. Then you get ready with your mad skills put some makeup on to fill in your sunken face. Then to run out to Marshall to the kids department to buy size 4 panties and some knickers and a halter top to show your AAA chest and 15" waist. Praise you for keeping your health.

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5:54 pm EDT
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Walgreens prescription refills or rather lack of filling prescription refills

I recently had a horrible experience that i do not want anyone else to go thru. i had a prescription refill and they gave me 1/6 of the prescription stating they had to back order the balance. i went back 5 days later, at night, and they then told me it was on backorder with no available date. on some prescriptions this would not be so terrible but the medication i am on cannot be discontinued immediately. it can cause dangerous side affects or after affects i guess. they did not make any attempt to call my doctor to see if there was an alternate medication nor did they try to call me to notify me even though they have my cell phone, email and text authorization. they left me at night without any medication, no way to get medication or offer any help. i called their corporate office to see what they could do to fine me a refill and they couldn't be bothered to return my call.
please, please, please switch your medications from there. i would not want this to happen to anyone
i am still in shock over this. imagine being stuck like this at night.

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screwedover101
, US
Mar 24, 2015 4:38 pm EDT

Yes, I had a similar experience they only filled 1/2 my prescription. I was told they would have the remainder of prescription in 4 days. I returned after 4 days and I was told that they have no idea when they get a new supply in. What kind of crap is that. I am sure they knew right away they didn't have enough in stock to fill my prescription. And why couldn't they get it from another Duane Reader. There is one on every other block in NYC. What an unethical way to treat sick people.

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MkStItCh
West Seneca, US
Oct 24, 2014 5:59 pm EDT

One question... Why would you wait 5 days to follow up if the prescription is that important?
Everyone is always in a hurry to blame others for mistakes made but nobody ever sees the mistakes they make.

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Dona Collins Halterman
, US
Mar 05, 2023 11:39 am EST
Replying to comment of MkStItCh

It doesn't matter how long you wait. It is now 2023 and they are still doing this regularly. I have been fighting with them for 3 months to get a full refill of a critical medication. Now I am just going to take all of my business away and move it elsewhere. If they do not want to treat long time (or even new) customers decently, then they do not need my business. I do follow up in a timely matter. Get a run around. One time they told me they had 40 pills they could give me of a 240 pill subscription then gave me a run around for days to get more. I take 8 of this medication per day. It was a 5 day refill of a lifelong medication. Walgreens may be the biggest pharmacy in the country now but if this kind of behavior (and yes, some of them were very rude) that distinction may disappear.

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11:58 am EDT
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Walgreens customer complaint

If you have a prescription from a doctor for some type of painkiller and want to be called a painkillerjunkie, doctor shopper, drug addict and generally have your character insulted and impugned then you need only to take to none other than Mr john caxix, head pharmacist at Walgreens pharmacy in huntsille tx He's the ultimate ### that the pharmacy industry in general and Walgreens in particular have to offer.

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7:23 am EDT
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Walgreens photo

I wanted to create a canvass from Walgreens in Bayville, NJ of a picture that I took while on vacation. I had ordered the canvass online, uploaded the image, and selected the canvass that I wanted. It successfully went through, and the pickup was scheduled for the next day. I went in this morning (as this was a gift for my boss) and the sales lady couldn't find my product that I had ordered. I waited for approximately 10 minutes at the desk, waiting for the sales lady to try to find the product, without luck. She called over 2 other employees, who also couldn't find it. A manager then informed me that the store employee had made a terrible mistake and turned the canvass into a giant poster instead and that it would take approximately 2 more hours to make it into the canvass that I had ordered. However, because I was going to work, I couldn't wait 2 more hours and therefore, I have no gift for my boss. Furthermore, I asked if I can have the poster if they were going to throw it away and they said absolutly not, or I would have to pay for that in addition to the canvass that I had already paid for. Thanks Walgreens for turning what would have been a great gift into a terrible day.

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10:20 am EDT
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Walgreens threatened by a pharmacist

My prescriptions were transferred to this pharmacy after mine had closed. I was told that I would have no problems, that my prescriptions would not change. I have RSD/CRPS a horrific and disabling disease that reacts do much pain it is almost unbearable to breath. I have had my same prescription for 14 months filled at the pharmacy located at 10350 Royal palm Blvd, Coral Springs, Florida . Brian Boudraux I am unsure if this is the correct spelling of his name. However, on August 12th, 2014 I went to fill my same prescription that is filled ever month and he lied toe and threatened me. Thisan treats me as if I am nothing more then a drug addict and Never fills my prescriptions. He refuses to call my Doctor and told me that he would void my prescription and I would never be able to get it filled. The manager of the store was no help he said that basically he has the power to practice medicine without a license. He has in all the months that I have gotten my prescription filled there and watched as Richard the manager of the pharmacy filled it. He still is rude, obnoxious, and extremely disrespectful to the disabled. No one wants to live in this type of pain daily. But, to be allowed to lie to and mistreat customers should not be accepted by Walgreens. It is not the pain patients fault that they allowed their employers to cost them 80 million in lawsuits. They need to remove people like this from their employment. He has No right to practice medicine without a license. I think he should have his license suspended. This company needs to over haul their employees. They have lost site of patient care.

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7:35 pm EDT
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Walgreens transfer, lying about me quitting

I have been employed for Walgreen's from 2008 to 2014. In April, I put in for a store transfer to Santa Rosa, California.I contacted store 6722, community leader, Troy Ingold. He told me that he couldn't make a decision until he spoke to my community leader, AJ Everest. Mr. Ingold sent AJ a request that wanted a copy of my employee evaluation. AJ forwarded Mr. Ingold's request to Jaime Suanez, Loss Prevention Manager for District 215. Jaime told AJ that he wasn't allowed to send it because it was illegal to do so.
The next thing I know, both community leaders, district managers (Dan Kidson and Shari Mc Inaney) and both Loss Prevention Managers all started corresponding with each other.
On May 28th, AJ approached me at the store and informed that my store transfer was denied because of my employee evaluation. He told me that it was a "really ###" thing to have happen to me, but, not to get disgruntled over it. When I arrived to California, I tried to contact Troy Ingold. He was on vacation, so, I spoke to Claudia his ASM. I explained the situation to her. She put me on hold and contacted Dan Kidson. She got back on the phone with me and informed me that the transfer was denied and they were sticking to their decision.
On July 2, I applied for public assistance (e.g. food stamps, Medical, etc) I sent AJ Everest an Employment Verification form to clarify that my store transfer was denied and that I DID NOT resign. AJ put on the form that I moved to California and voluntarily resigned. I DID NO SUCH THING! I need the public assistance since I no longer have benefits through Walgreen's. I
I am asking Walgreen's to rectify this problem!

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paul blakeslee
Palatka, US
Aug 05, 2014 9:40 am EDT

have been getting medication filled from walgreens for 3 years, same meds, all of the sudden i get a pharmacist whom wants to be a sherriff instead of doing her job and it nearly cost me my life !

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5:21 pm EDT
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Walgreens harassment

Pharmacist refused to fill my prescription after she had approved to fill in 20 minutes before that but said it would not be covered by my insurance because the doctor wrote it in correctly. So I went back to my doctor and told him what the pharmacist said and he apologized and rewrote the prescription. When I get back to fill the prescription the pharmacist then refuses to fill my prescription because the doctor alter the prescription, basically had my doctor rewrite the script so she could the have a reason to denie to fill my prescription which is completely rude, irrational and not to mention agianst the law.

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8:54 pm EDT
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Walgreens efficacy of pain rx

Several times we have had pain medicine prescriptions filled at our local Walgreen's. The doctor prescribed Percocet (but the insurance co. requires the generic). Some of the pills actually work. Some of the pills don't. The ones that don't work have a chalky feel to them - kinda crumbly. The ones that work are more solid and have a hard slick surface. All the pills are marked with the same numbers. These are all in the same bottle, same prescription. Does anyone else have this problem? This has actually happened with other medications too. WHO DO WE COMPLAIN TO ABOUT THE FRAUD THAT IS BEING PURPETRATED ON THE ILL PEOPLE BY THE PHARMACEUTICAL COMPANIES THAT ARE MAKING THE GENERIC DRUGS?

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JLSeagull
, US
May 12, 2014 10:20 pm EDT
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I'm sure the investors in this corporation don't want to hear that management is allowing fake drugs to be delivered for insurance money. Somebody should want to investigate. Keep complaining until they fix it. Also contact your insurance company.

walgreens.com

Call
Online Inquiries:
[protected]

Store Inquiries:
1-800-WALGREENS
[protected]

Write
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015

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JLSeagull
, US
May 12, 2014 10:07 pm EDT
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I searched "fake pills" on google and found a lot of reports. Could be your local pharmacist is cutting costs, buying pills at a discount without asking questions.

Contact FDA
Toll Free
[protected], or
[protected]
druginfo@fda.hhs.gov

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1:26 pm EDT
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Walgreens overcharged prescription - refused to run through insurance

For over 7 months, I went to the Walgreens in Platteville to fill/refill my birth control prescription. The insurance I had at the time only covered the name brand and NOT the generic. That was one of the reasons why I took the insurance I did; as in the past my body would react to most generics. Normally, I would go and pick up my prescription free of charge without any problems. However, recently I went to pick up my refill from the same pharmacist as always (may be the only one, it is a small town after all) only for him to tell me that it would cost $38 this month. When asked what had changed, he responded with 'you must have hit the medication cap on your insurance'. I refused to accept the medication and told him I would call my insurance company to confirm. After this he tried pushing me into just paying for the medication and leaving stating that he had already done so and it would be a waste of my and his time.

I did end up calling my insurance company shortly after. They told me that I had no such cap, and the charge was for a generic and nothing had been run through their system recently. They also informed me that this act is ILLEGAL and instructed me on how to go about reporting the incident. I confronted the pharmacist again and informed him what I had just been told. He told me he would change the medication even though I was wasting his time again. Upon checkout, he ran it though my insurance (I made sure this time), and it rang up as $0.00. Imagine that. I thanked him and left.

Since the incident, I have transferred my prescription elsewhere. I will not be returning to this or any other Walgreens, especially to get a prescription filled. There is no reason to be so rude to a customer. There is also no excuse whatsoever to violate a law and not run a prescription through someone's insurance. I did file my report and was told an investigation has been started. I hope you enjoy
it [censored]bag.

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Justin Baty
Baltimore, US
Apr 24, 2014 6:54 am EDT
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"I left my brain on the counter at Walgreens. I am going back tomorrow, if they don't help me to find it I'll demand to see the tape!"

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Anais Melero
, US
Apr 20, 2014 1:01 am EDT

i left my iphone on the walgreens counter of loiza street and when i called i was told that it was not there. IT IS A NEW 2 DAY OLD IPHONE. i expect that tomorrow when i go they show me the security tapes but if they don't i will lawyer up.

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MkStItCh
West Seneca, US
Apr 21, 2014 8:41 pm EDT

It might cover theft but not loosing it... She says she just left it on the counter. For all we know, she left it someplace else and just does not remember?

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Logicisyourfriend
Moose balls, US
Apr 21, 2014 5:49 pm EDT

How do you know for sure that your insurance company wasn't the "[censored] bag" ? Insurance companies are notorious for this kind of stuff. But you are willing to engage in name-calling anyway. Stay classy.

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Logicisyourfriend
Moose balls, US
Apr 20, 2014 10:10 am EDT

There are a few lawyers who didn't have a good laugh today - give them a call.

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11:51 am EST
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Walgreens incompetence and discrimination

I have never had as much trouble refilling a prescription as I have at Walgreens yesterday. My Dr. Called in my a refill for my usual prescription of Hydrocodone, which I take for fibromyalgia, as well as migraines on Fri. The 17th. However, when I called the pharmacy yesterday to check on the status of my script I was told that no refill had been called in. I politely thank the technician and then call my Dr.'s office to check with them. The Dr.'s assistant calls back a few hours later to confirm that the script had been called in on Fri. but that she would call the script in again to the pharmacy upon hanging up with me. I then return to Walgreens under the assumption my script would be ready, only to be told that again it had not been called in by the Dr.. The technician tells me she will fax over the refill to the Dr. again. I thank her and leave. Shortly after leaving the pharmacy the Dr.'s assistant calls me for a second time and assured me that she talked to pharmacist, and that I can pick up my script in an hour from the pharmacy. Two hours later I return to Walgreens yet again, only to be Denied this time by the pharmacist, who blatantly lies to my face and says that he never spoke to the assistant. He states that it is too early to fill my script and that the Dr.'s office will need to call back in the morning to speak to the pharmacy manager this time to release my script. Knowing he's giving me the run around I become agitated and drive off. I am forced to call the Dr. Yet again to have them release the hold on my medication the following day, which they gladly do. I returned to Walgreens this morning and was finally able to pick up script after countless phone calls, trips, and aggravation. I'm so disappointed with the incompetence and unethical behavior of certain employes at this particular Walgreens Pharmacy. I have been a loyal costumer for years, but not anymore. I refuse to be lied to and discrimatef against in the most obvious ways because I am on pain medication for a chronic illness. Me and my $250.00 monthly prescription coats will find a new pharmacy where will be treated with respect and dignity.

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4:27 pm EST
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Walgreens don't know where they sent my pictures

I wanted to share a warning about ordering photobooks from Walgreen's. I did only because I got a code for a free one, what a mistake! I received the book in the mail today (the only way to obtain it) and while my grandson's pictures are on the cover the inside is pictures of another child. I have spent over an hour on the phone with Walgreen's trying to find out who they sent my grandson's pictures to and they tell me they have no way of knowing who has his pictures! I am horrified beyond belief where those photos may turn up. And I am thoroughly disgusted by Walgreen's lack of concern.

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Walgreens discrimination, verbal abuse, and harassment

It is December 26th on a Thursday, and I just wanted to get out the most awful event that ever happened to me on this day, and what a horrific company Walgreens is. I worked at the company for almost 4 months. Everything in the beginning was great, and I thought I actually had a job with people who cared about me. Everyone seemed nice, and one of the old managers I used to work with told me we were like family. All of my co-workers were very sweet to me, and I felt like it was a great place to work at to make some money for myself in the meanwhile.
Then that all changed for the worst on a day in November. I was dehydrated, and I fainted on the job. The ambulance came and checked me out to make sure I was okay, and I was. Completely fine. I don't have any disorders and it was simply dehydration, plain and simple, as things happen. Everything changed. My store manager turned as cold as ice, and treated me like a leper. I was embarrassed to fall down and that was the first time something like that happened to me. I kept working and continuing on, and tried to show that I was okay. I'm a goodhearted, kind, hardworking, and sweet person.
Days ago I went into the break room as always, and on the schedule I noticed I wasn't scheduled to work. I asked one of the managers why I wasn't on the schedule. His reply was that the company is very low on funds, and were giving all of the hours to the full time workers. They could only give me 6 hours up to 12 hours. At first I didn't mind, as I am just a student and living at home. But everyone else had hours, even the part timers. I was peculiar that something was not right, and that I was completely singled out from everyone. It hurt my feelings. I came home and I cried.
Then today came, and it was the worst day I've ever experienced. I went into work just as I would any day, but I had an intuition that something was not right, and that something bad was going to happen. My intuition usually serves me right, and by god, it proved that today. They called me into the office of only being there for a short period of time at the register. There was a man and the store manager. The man apparently worked in loss prevention, but, was without a doubt, an employee who cleanses people out of the company, by framing them and fabricating lies to get an employee to stop working there. I was set up, and told that I rang up items for a lower price, in which I never ever did. I was told that this occurrence happened in the past three days, and yet I only worked on Christmas Eve. They told me they even had a video of this happening, in which they never showed me. I am only nineteen years old, and learning the cruel ways of the world. I didn't know that this happened to people all over the country in the working industry, all the time.
I was discriminated against for fainting on the job, in which that is something that I could not control and just happened. I knew that was apart of it. I was so dazed and confused when this was happening. And why? Because I never did any of it, and this was all a plan to get rid of me as an employee. They were going to suspend me and then decided what to do. But I didn't give them that option. I was, without a doubt, interrogated, harassed, bullied, and verbally abused for a while until I was so threatened and so violated that I was absolutely disgusted and repulsed by the nature of the management, and voluntarily resigned. I walked away with my dignity, held my head up high, took my last pay check that was already planned out by the deceitful management, to be cashed out on the same day and just go.
I am so glad to be away and to have left on my own volition, and to not work in a place that is full of disgusting liars, that have no remorse for their evil actions or wrongdoings. I left, and I was picked up. It was such a personal attack, and when I mentioned that to them, they scoffed at me and made me the victim. It was the most horrible, and most cruel human experience to be asserted on me in my whole life. I am the most genuine, honest, and caring person. I would never hurt a soul. I have a tender heart. But it was smashed tonight in pieces, and will be healed again someday. I feel so good for leaving them on my own, then letting them toss me out in the trash. It helps buffer what extreme abuse I endured tonight in the workplace.

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Wistle blower
Fort Collins, US
Apr 20, 2015 8:26 am EDT
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This is happening Walgreens does this to weed people out. They fabricate a situation and then call the "Loss Prevention" person and accuses and tries to get you to admit to things that are not true. He does not ask he tells you that you did something that you did not. It is a ploy to get people to quit but they are doing is harassment and one should seek legal council and pursue them. They are ruining lives for no good reason than to benefit their lame company.

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slynn1
Orange, US
Dec 28, 2013 11:38 pm EST
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That is why you should attend college and find an occupation you love. Unfortunately, there are many work situations like you described. I hope you find another job were you Wilkinson not be treated like trash. You might try a mama and pop place. My son is your age and has had a positive experience in that type of environment. Hope things get better!

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Walgreens online orders

Walgreens needs to remove themselves from Cyber Monday because I order a item and Walgreens said it will ship and
Items arrive in 2-5 business days.
I order on 11/29/2013 Cyber Monday and Now its 12/21/2013 and no item! Walgreens never contacted me!
Would of been nice if Walgreens would email or call to let people know that you will not get your item before Christmas so the person could shop for something else!
Now I have to go out shopping for a last minute gift for a love one.

Thanks a lot,
Happy Holidays

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Walgreens walgreens does not allow exchanges on their defective products

I am totally disgusted with walgreens! You have stolen from me and are not willing to do anything to remedy the situation! I purchased a blu starter pack from store #07206 and found that the batteries did not work. I went to the store and they said that they were not willing to give me a exchange on the faulty merchandise. They said I had to call corporate and that corporate would at least give me some kind of gift certificate or something. I just got off the phone with your customer representative, and like the person at the store, was unwilling to do anything about it! This is stealing! You are using the convenience of saying that it is state law not to give refunds. Well, first off, their is no sign anywhere saying that you do not give exchanges or refunds on electronic cigarettes. Secondly, your corporate customer rep said it is written on the back of the receipt, it is not, your own customer rep was bs'ing. Even if it was on the back of the receipt you sound stupid saying that because you get the receipt after the purchase! It is like saying here is the contract after the deal is made. I am so sick of people not wanting to take responsibility! Walgreens is all about "its corporate policy" or "the system does not allow us to do that". We do not live in a world of men anymore, people just like walgreens, are content to rip off customers and just blame policy, or the system, or another department, or the government, etc. Nobody at walgreens has the courage to say yes, it is our problem selling you faulty merchandise, here is your replacement or store credit, etc... What would happen if everybody did what walgreens does? Can you imagine, I could tell all the people I pay bills to "sorry, it is family policy not to pay in cash, we have a barter system so their is nothing I can do about it". Yes, if we all took a page from walgreens, bills would not get paid, wrongs would not be righted, what if I went into walgreens and started opening merchandise to taste, try or smell and told the store staff "it is my policy to sample the products before I buy them to make sure I like them". Yes, what if starting now, I decided to go into all the walgreens stores I could find, and opened item after item, just to see what it was like? Like a 40 dollar bottle of vitamins here, a 30 dollar toy their, a bag of dog food, bottles of shampoo, candy bars, etc... Having to take all kinds of stuff off shelves because the wrapper, box, of container have been opened. It would get expensive! If walgreens can avoid being responsible adults and business people with ethical standards, then why cant their consumers do the same? So in summary I am going to post this on every possible blog I can and obviously by word of mouth tell all that I can about this situation. You corporate customer rep after telling me that she would not do a thing to remedy this situation and again, saying that policy is on the back of the receipt which is not true, ended by saying "is their anything else I can help you with today?" what a sarcastic thing to say! She presumes that she helped me with the first issue which could not be further from the truth. Instead she should say, "is their anything that I can do to shift responsibility to you or the government or anybody else regarding another walgreens purchase?"

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blame the parents here
dfd, CA
Dec 04, 2013 11:54 pm EST

"Even if it was on the back of the receipt you sound stupid saying that because you get the receipt AFTER the purchase! "

Calling people stupid that is real mature isn't it?

"What if I went into Walgreens and started opening merchandise to taste, try or smell and told the store staff "it is my policy to sample the products before I buy them to make sure I like them"

Then they have the right to kick you out.

"What if I went into Walgreens and started opening merchandise to taste, try or smell and told the store staff "it is my policy to sample the products before I buy them to make sure I like them""

Two wrongs make a right don't they?

Hate to break it to you. Yeah they are in the wrong but they are not the only ones acting like children.

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Walgreens treated poorly

Walgreens I very upset on how I am being treated at every store. I am not even a avid customer. Maybe once every other week I go to Walgreens. I am not a shelf clearer and I most defiantly do not get anything free. I am not an extreme couponing genius by no means, I am what you would call a “normal” couponer. I get the item or items I need as well as other products that do not require a coupon. I don’t go crazy I use what I need. If others do that its none of my business and I am happy for them, but I expect to be treated differently as if they don’t even know of how other couponers act. (what im saying is, not all couponers are the same. Just like I would love to believe that every Walgreens I go into are not filled with non personality, I hate my job employees) I follow the rules and policies on Walgreens site. Now it has come to my understanding that corporate allows hateful managers to pick and choose their policies to suit their jealous, spiteful needs, even if it means having one policy one day and then changing it the next.
There are two Walgreens in my area each five miles from my home. The one that I have always went too were always rude, but I dealt with it because like I said I would only go in there ever so often. I would get items, before I would get to the counter I was always asked if I had coupons. If their question received a yes I was sent to the beauty counter to be handled by the most hateful person I have ever been checked out by. Corporate has had so many complaints about how rude this woman is, you don’t even have to say her name they already know. (This was actually told to me by another manager 10miles away at another Walgreens store!) Yet she still works there, I have complained about her once. But it was many times she was rude, I was so fed up by how she acted one day, I told her that I wanted someone else to check me out. The last time I shopped there I was told they would no longer accept a coupon on a free item. On the BOGO items in the store. I made my purchases anyway I still received a deal regardless of that new policy. I called corporate to be told that it was not correct that it was not a new policy. But It is left up to the manager of the store, what rules they want to apply.
I returned to the store to talk to the manager just to see why and to see if it was a permanent policy. Her exact words to me when asking her why? “There is a woman that uses coupons that only pays taxes on her items.” So when I said, “okay and…? Why is that bad?” She said angrily because I did not agree on her ridiculous answer, she says. “Well she clears the shelves when she coupons.” I just left there was not an answer to why that store was not taking a coupon on a free item. I am very certain the manager didn’t understand why she was so angry that a woman was getting something and only paying taxes and I am almost very certain that since she was making up her own policies and regulating them so accordingly that there was no way one “woman that coupons” could have came in and wiped the shelves clean in one day. Not to mention some coupons state how many you can use in a day or even a person. I never set foot in that store again.
I started to shop at the other store which they were so much more respectful and understanding. They know me by name and I have been told by more that one employee how much they like me and how im not like the other couponers.
Today 11/30/2013 I guess they were fed up and tired of this black Friday ad. Because I was treated so horrible I had to write this email and post it on your Facebook page. Took me 30 mins to get everything I was needing from the ad I even got things that weren’t on sale that were outrageously priced because I needed them as well. Store manager who never greets me or anyone, came out the back as I was placing things on the opposite counter to get my transactions ready not to hold up anyone. He looked at me for a few seconds staring at my buggy and such until I said, “Good Morning!” He smiled and walked on. I was checking out, no problems at all. Cashier gets a phone call. “Yes, shes still here.” Looks at me. “ Umm well she has, ” looks in my bag of already purchased items and starts to count and read off to him what I have already bought. “ 4 boxes of pure moist eye, 2 crest toothpaste, 1 infant Tylenol….oh okay.” She hangs up then tells me I have to wait for the Assistant Manager to come and count my items. AM comes and says, “She is fine we like her she doesn’t clear the shelves as long as she has 4 or less of each item that gives a RR she can purchase it.” And she leaves. I did not get everything that required a RR, like I said I only get what I need. I do one transaction and then move to the back of the line so the next customer can go… that way no problems and the manager that calls from the back doesn’t have to get their lazy butts up to run the other register. And you have no angry customers except for the couponers that you decide to treat like crap.
10 min later, Cashier gets another call. She looks at me and says, “Yes.” I guess that manager wanted to see if I was still there? Then my card stops a transaction and she doesn’t know why. Which was okay cause I needed more change. I have hit my 10 transactions a day limit. I didn’t know there was a limit on transactions, but I knew there was nothing they could do about it. I had my moms keychain card, I asked if I could use that to pay for the transaction I was going to get. AM said yes. It wasn’t even a transaction that was going to give me a RR I was get the 5$10 pizzas. Then I said, is it okay if I go get my change and leave my buggy here I will return. Cashier and AM both say yes. I went got my change and my mom, I had a feeling there was going to be a problem. I returned not even 5min later and no one was at the front I see the Cashier putting up something I thought was in my buggy and since my buggy was not where I left it…..
Cashier comes up to the counter “Wow you are quick.” she gets another phone call and says, “ Yes shes back…okay.” The AM then comes around the corner and says, “is there something in particular you want from your buggy?” I said, “Yes?... Am-“ Is there anything in particular you want that doesn’t require a RR, the reason why im asking is that you hit your limit and I know you have there fore I cant let you purchase any more items with your card.” I said, “Ill go get my mom its her card she can purchase the rest. (she was in the truck waiting if she needed me or not) and I turned to go get her. AM says, “no you cant, since you told me its your moms card and that stuff was what you picked out, so its stuff you were getting not your mom, the manager already knows the stuff in that buggy was yours and you hit your limit for the day. I could get fired if I let you continue even if your mom comes in here.” Just FYI to corporate the rest of the stuff in the buggy was for my mom, Restless leg crème, heat wraps, foot crème and it was one of each I could have stocked piled those items but it has quick expiration dates. Since all the items gave out a RR I said the only thing I could think of remembering that didn’t give a RR back would have to be the tape dispenser. Already on the brink of tears for being humiliated in the middle of the store in front of other customers as if I was a thief. I went to the counter to be rung up, to finally make it up to the counter and the cashier telling me the AM would ring me up that the AM told me that because she was listening. Me- “ I didn’t hear her say that, she didn’t say that when she handed me back my item?” So again being humiliated I waited for her to call the AM and ask, “Weren’t you going to ring her up? Okay.” I left. I don’t know why i still bought something. I was trying to remember how nice they had acted about watching my buggy and the AM when I got there before any of this saying, they were getting a truck in a hour and they are really lenient on Saturdays the end of the ad so I could get more of the items If i wanted. But when I got home and looked through my transactions and just the humiliation of how I was being treated at that store not to mention the other. I think its time that I no longer shop at any of Walgreens locations anymore. I am returning all of my merchandise today I expect every cent returned to me. I will also snip my card up at the counter. My mother will do the same she is also transferring all her prescriptions to another pharmacy chain. I will do so in the future as well. Not only will this be emailed, im putting it up on your Facebook page, and any other website that shows Walgreens as a place to shop. Just FYI there were 10 transactions. 20 items purchased.

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Walgreens Wrongful Termination

I was wrongfully terminated today and I have worked for Walgreen's for over eight years. I have been in a constant battle with this company since Dec. 2012 when I told on a Store Manager for discrimination, retaliation and unfair treatment in the workplace. They have went out of their way to try to fire me by nitpicking everything I do, but not verbally or writing up other Managers for the same behavior. i was told that I was not in the proper dress code (Walgreen's vest) as well as I pencil employee's in the schedule without speaking to higher management before. It crazy because, our new uniforms have not been enforced. There are four other managers not in uniform, but they were not terminated, all managers have to adjust the schedule due to other employee's calling out. No one else was verbally or written up for this as well. Before I could our District Office to file a complaint against my store manager he let me know by saying, "This only going to be bad for you." This means I ruin my whole Walgreen's career because he was going to make sure I was never promoted again and he was now out to fire me. I was constantly harassed and I felt like I was being bullied at work. With our new store manager, I thought things would get better, but our District Office was still plotting against me. I was told that my final writeup from the previous manager is the reason I was terminated today. I was never verbally or written up for writing employee's in on the schedule and dress code. That is not in my final write up. The morale of the story is everyone at our District Office are friends when you think your being helped because Loss Prevention handles a case, its not true. They only lookout for themselves not the employee. These Store Managers are quick to retaliate when you tell on them, my Store Manager was racist and he did plays favorites with the unfair treatment. He did discriminate me by nitpicking, but never nitpicking anyone else.

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Walgreens favoritism

I have worked for this store for many years and for many years the Store Manager Michele Jackson has shown favoritism to certain employees. Shelia Smallwood, Patricia Williams and Rita Biehn (which husband works for Walgreens). We have been through so many managers, not because it was we got a email about transferring, but because a manager was doing their management duties and making sure Walgreens polices are being followed, Patricia Williams will always go to Mrs. Jackson or call the District Manager and claim the MGT was being racist toward her. There are more than enough employees and managers that can agree with what I'm saying. I just think if corporate or the District Manager of Virginia Beach, knew what really goes on in that store #07116, that they would be very upset. You have people quitting, coming to work feeling like they are in a hostile environment, favoritism, being harassed, can't talk to the store manager without her telling other employees.

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Walgreens lies/discrimination

My complaints is this. I recently about 2 months back switched to walgreens for all my diabetic prescription's.in september I went in to have my prescription filled, in september my doctor gave me high blood pressure (Benicar). The pharmacy filled 30, when I got home I seen the 30, so I thought it was for 30 days, I got down to my 30 days and noticed on the bottle that my doctor wanted me to take 2 per day, so I called walgreens and spoke with a pharmacist, and had explained to her about what my bottle had read, she told me that they only gave me 30 because they did not have enough to fill 90, and someone should have called me to let me know that the other 60 was ready, which there is no calls from walgreens on my caller id, they put them back on the shelf after billing my insurance for them. I have already called my insurance about this matter. Well monday when I talked to the female pharmacist, she told me that I can get an emergency supply for 5 days, but my doctor would have to get this prior authorization filled in and sent in, which could take up to 5 days, I called my doctor on tuesday morning and the nurse filled this out and faxed it over. Today 10/17/2013 I went into walgreens to get this emergency medication (Blood pressure) for 5 days, and the pharmacist (Male-red hair) told me, he cant do that, I would have to pay 52.00 dollars or I cant have them. I am on disability and I can not afford this kind of money, and I have two insurances. I called my doctor when I got home in tears, and the nurse fixed this situation, don't know how but she did. I do believe that walgreens was discriminating against me, and my disability, considering the pharmacist even called a manger up to speak with me about this matter. This will be posted all over the world wide web, because this is wrong and walgreens knows it was.

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Joey C.
Slidell, US
Oct 31, 2013 6:05 pm EDT

I don't think they were discriminating but they certainly mistreated you as a customer. I am sick of seeing paying customers and hard working people spend money and get treated as if the they owe the store something.
My experiences with Walgreens have been getting worse. They find it cheaper to pay for the liability than to hire a good worker and pay them a good salary.
Try another pharmacy, maybe a locally owned store that values the people that shop it!

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Walgreens refusing to fill scripts

I take a class 4 drug (Alprazolam generic for Xanax), my insurance company states
that I can get it refilled when 75% of medication is used, however, the local store
for Walgreens absolutely refuses to fill the prescription until the very last day. Walgreens has no policy for filling for scripts, it's at the discretion of the pharmacists.
All or most are Indian and seem to feel they are better than anyone else. I went to
another Walgreens and the pharmacist said "sure it can be filled". Walgreens needs
to set up a system and follow it through such as CVS and Rite Aid. My son is a
pharmacist for CVS so I can't use them and Rite Aid pharmacists are also mostly
Indian. They are a horrible company, broke some law and were fined billions of
dollars by the DEA in PA. Not a good sign!

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IndridC0ld
Las Vegas, US
Nov 21, 2014 10:03 pm EST

If you are reading this, it is very likely that you have fallen victim to the infuriating dilemma of not being able to fill your duly authorized Hydrocodone prescription. I too have observed the "we're all out" stonewalling so common at numerous Walgreens throughout the country. Indeed, I witnessed multiple occasions over the last month during random observational visits to investigate this matter, where customers with valid scripts for Hydrocodone were turned away rather curtly by Walgreens pharmacy staff. How do I know the scripts were for Hydrocodone? Because I asked the customer in the parking lot, explaining that I was investigating the seemingly impossible task of getting a script for this commonly prescribed pain medication filled on a timely basis.

Before I continue, I should make it clear that it is all too obvious, that the rank and file employees at Walgreens have become toughened by the company's insipid policies that make it virtually impossible for them to offer the kind of customer service that we have every right to expect. Indeed, the responses from staff ranged from contrite and apologetic (mostly when talking to the aged), to curt and rude. What I found extremely disturbing however, was an obvious pattern of treating poor and minority customers with attitudes that can only be described as ranging from condescending, to downright rude. If you are a poor non-white minority individual in need of prescription pain medication, not only will Wallgreens staff treat you badly, but they will often seem to take cruel pleasure in turning you away while simultaneously making you feel like a common criminal. Yes, sometimes they even laugh at you behind your back. Because many of these individuals lack the understanding of their rights, most seem to contritely accept even the worst treatment.

On the other hand, I obsrved a professionaly dressed (suit and tie) white male, who simply refused to be put off. He correctly stated that his prescription was valid, that he had been taking this medication for many months, and that he had dealt with this Walgreens exclusively. He was very insistent that the pharmacy assist him in obtaining the medication by either having it couriered from another location, or at least contacting other branches in order to locate one that had it. He was quite determined, and intimated that he had placed this order several days prior, and had had quite enough of their excuses. He also made it clear that he had no intention of suffering withdrawal symptoms, and he then produced the Walgreens paperwork indicating the symptoms he could expect were his pain medication abruptly discontinued. This seemed to be the turning point in the interaction. Clearly this customer was not going to accept the curt "we are out and have no idea when we will have it in stock" answer. Instead he rightly placed the responsibility on Walgreens. Once it was clear this man wasn't leaving without satisfaction, the staffer agreed to call around to find a store that had his medication. Eventually, they did find one and the man left, presumably, to obtain his pain medicine. (Note, I did not interview him because HE indicated revealed that it was Hydrocodone.)

What is clear from this observation, is that Walgreens pharmacies operate on a unwritten policy of "white, well-dressed, squeaky wheel gets the grease" This is disturbing on so many levels, I'm not sure what else to say.

Clearly the new regulations regarding Hydrocodone are creating massive problems for people who should never have to face them. These are people operating in good faith, who have the misfortune of requiring strong pain relief medication. That there are many, many people in need of this medication is not at all surprising. The U.S. population is aging, and many are still finding it necessary to work well into, what would ideally be, their retirement years. Hydrocodone, for all of its vilification by the DEA and certain politicians, is keeping many of its users as hard working tax paying members of society. At the same time, less than 1% of patients on pain medication are getting into serious trouble with the drugs. The automobile industry, in contrast, could only dream of such a record for safety with their products.

I've chosen to single out Walgreens, because they are the largest pharmacy in America. They claim to offer kind, knowledgable, and compassionate service. And to be fair, I saw many examples of this during my investigation. However, once again, we are seeing people whose needs fall outside what I will call "the easy to satisfy norm, " who are being made to feel like they are simply too much trouble to help. The DEA and the burdensome new regulations placed on Hydrocodone are almost totally to blame. However, Walgreens staff also seems to consistently show indifference, or to even take pleasure in withholding service from poor and minority customers who have just as real a need for pain relief, as the well dressed professional white men. That is simply unacceptable.

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M. Rivers2223
, US
Dec 12, 2022 5:40 pm EST
Replying to comment of IndridC0ld

They treat you poorly even if you are white as well. I dont think Color is a factor. This is a case where some people get off thinking they have some sort of power and they hide behind short sighted policies. Walgeens is the absolute worst when it comes to this issue. Sadly, as the patients, we do not have any recourse.

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minebushwacker1
Melbourne, US
Oct 24, 2014 10:40 pm EDT

I have been facing the same problems as everyone else who is taking pain medications for chronic pain. I have been taking the same medications for over 15 years and had my doctor reduce my breaktrough medication (Morphine IR) from 4 each day to 2 each day about 2 years ago. So I now take less than I took when I first began pain management program. I have been seeing the same pain management specialist for just over 5 years at the same location. I used to take my prescriptions to the Walgreens in the same shopping center/medical arts shopping center as my doctor, but after Walgreens established their new prescription policies only the pharmacy manager will fill them. If the PIC (Pharmicist In Charge) is not there the other pharmacists will tell me they don't have them. If the PIC is there I have no problem. So I recently tried to fill my prescriptions with the same Walgreens, but the PIC was not on duty so I was told they did not have my prescriptions. I then asked the pharmacist to keep the prescriptions until they can verify them with my doctor just like their new policy states on Walgreen's signs in the pharmacies or they can let the PIC fill them and I will pick them up another day. I have learned to always have several extra pills on hand just in case this happens so I am never caught without my medication and I can wait, if I need to, until I can get them filled. However, I was shocked when the pharmacist refused to keep my prescriptions and hold them to verify or let the Pharmacy manager fill them. The pharmacist stated that it was Walgreen's policy not to hold schedule 2 prescriptions which directly conflicts with the new Walgreeen's sign explaining the verification procedure for filling narcotics may result in a few days wait time if you leave the prescription with the pharmacist. I questioned the pharmacist about the new signs and was told that I should take my prescriptions with me and call in a few days to see if the medications were in yet. I asked when the PIC would be working and was told he would be there the next day. I returned the next morning and the PIC filled my prescriptions with no problem and no verificarion since I had been filling the same prescriptions there for over 5 years from the same doctor whom the PIC personally knew. I then asked the PIC why this was happening and was told that it is up to the individual pharmacist what they choose to fill even if it violates the company policy and the pharmacist I went to the previous day had a personal policy of never filling any type of controlled medications for anyone. The PIC told me that Walgreens will not take any action against a pharmacist/employee for refusing to fill a controlled prescription since it is up to them. My question is why is Walgreen's lying and why don't they just print new signs stating that it is up to the pharmacist whether or not he/she fills any prescription. I think Walgreen's is doing it this way because they think that the pharmacist/employees may be violating the law by refusing to accept controlled prescriptions for verification. The way I read the law it states under Florida state law and federal law that a pharmacist must excercise due dilligence in determining that a prescription is legitimate, properly written, has no contraindications with other medications the patient may take, is filled at the correct times, and is labeled for use consistent with the patient's symptoms. I think that the way the laws are written require a pharmacist to accept any prescription and fill it, but only after it has been properly verified. I see no provision in the laws I have read that specifically give pharmacists the right to refuse to accept a prescription the laws only require pharmacists to comply with the proper verification procedures. I believe many pharmacists just find it easier to refuse to accept a prescription than to spend the time to talk with the doctor/provider and confirm the prescription is valid. A pharmacist is completely protected by the law if the pharmacist complies with the proper procedures to verify the prescription. If the pharmacist documents the discussion with the doctor/provider when the provider instructs the pharmacist to fill the prescription and there are no potential medical risks associated with that particular prescription as it is written then there is no way I can imagine that pharmacist risking anything. I agree that it is part of the responsibility of a pharmacist to evaluate any potential medical risks associated with a prescription he is filling, but once the pharmacist has determined that no such risk is present then a pharmacist has no right to second guess why a doctor/provider is treating the patient with that type of medication. Once again, when a pharmacist has verified that the prescription was written by the doctor/provider siging the RX (ie. no forgery), the doctor/provider is legally able to write a prescription for that medication, the patient is filling the prescription on time, the patient is properly identified, the medication written is labeled for the patients symptoms, and the patient is not taking other medications that could cause problems with the prescription being filled then the pharmacist has a duty to fill that prescription. I think the answer is to begin filing lawsuits against the pharmacist directly every time a proper prescription is refused. If we all began this process every pharmacist would be having to take days off every week to defend his refusal in court. It would begin to affect the pharmacist financial position and possibly cause pharmacist to loose their jobs by missing so much work by being in court. I don't think such lawsuits could be considered frivolus since there is a strong legal basis for such a lawsuit, therefore even if the pharmacist won a few of these cases they would have to spend large amounts of their own money defending their decisions. The pharmacist's employers would probably refuse to pay any such legal expenses and in fact the employers may insist that the pharmacist fill all properly verified prescriptions regardless of their personal beliefs in order to avoid legal complications for the employer and lost time in court. After a few hundred of these cases are filed the pharmacist will have no choice but to comply with the laws and accept all prescriptions and properly verify the controlled ones then fill all the correcly written prescriptions. The lying about being out of a certain medication has got to stop and pharmacists need to become a productive member of the medical community again like they were once upon a time.

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Walgreens discrimination of disabled person

Walgreens Pharmacy discriminates against disabled people who have valid prescriptions for pain medication and today really took the cake when they refused to fill a prescription for Lidocaine Ointment 5% by telling me that "we don't feel comfortable filling this prescription" and when I asked why they just re-stated the same comment except added "we have been told to tell you that we don't feel comfortable filling this prescription". Meanwhile, for the last 5 years they have felt "comfortable" filling my prescription for Vivelle Dot (hormone patches for menopause). They are listed as a "preferred provider" by both Medicare and United Healthcare but refuse to fill certain prescriptions. THIS IS BLATANT DISCRIMINATION in my opinion. THEY SHOULD BE REMOVED FROM BOTH MEDICARE/MEDICAID AND UNITED HEALTHCARE AS A PREFERRED PROVIDER.

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Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Walgreens contacts

Phone number

1800 925 4733

Website

www.walgreens.com

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