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1.5 1823 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1823

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Newest Walgreens reviews & complaints

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3:32 am EST
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Walgreens website access

I tried to enter the sweepstakes from my receipt and wanted to complete a survey about my experience (prices weren't correct w/Walgreens weekly ad). I tried walgreensfeedback and www.walgreensfeedback but received an error that my browser couldn't open the site because of a server error. When I just ran a websearch for the correct address and found this website. I wanted to add my problem to this site so people could see that they may not be alone when they have the same (or similar) issues.

I had three problems with my receipt earlier tonight. I will have to go back into town soon to have everything resolved and get my money back. Walgreen's items aren't the correct price at the register and sometimes, the weekly ad, the price listed on the shelves and the price that is charged at the register all differ. So, you need to keep the ad with you at the store while you shop and watch closely when everything is ringing up.

I want to remind people to remember that there is a difference between sale items and the ad's coupons. Make sure the clerk uses the coupons that are in the weekly ad. There's a big difference in price without their little coupon. I hope this message helps people save money... nickles & dimes, ya know?

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krissi
reno, US
Jun 25, 2010 10:39 am EDT

I purchased something in store, reciept states go to web site fill out survey;problem is the form states my Name, is incorrect;ex. the spelling of;such a joke my name is spelled the same as on birth certificate!Am too old for stupid crap! If anyone knows how to spell name and that my address is correct trust me it's this 57 yr. old woman !

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NORMAL HUMAN BEING
, US
Jul 22, 2011 4:38 pm EDT

ATTENTION MT AMMANULLA KHAN(JAY, PETER, MIKE, SHAMINI, AFSAL OR WAT EVER FAKE NAMES) One who "publishes" a defamatory statement is liable.However, 47 U.S.C. sec. 230 says that online service providers are not publishers of content posted by their users.Section 230 gives most ISPs and message board hosts the discretion to keep postings or delete them, whichever they prefer, in response to claims by others that a posting is defamatory or libelous.Most ISPs and message board hosts also post terms of service that give them the right to delete or not delete messages as they see fit and such terms have generally been held to be enforceable under law. This message is just a warning.Please do not post false messages to a reputed companies complaints board."WALGREENS HAVE NOTHING TO DO WITH YOUR ISSUES".

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David John khan
, TM
Jul 22, 2011 2:01 am EDT

What's wrong with David. I guess David or John or whatever his name is, is frustrated at the world. The only way to resolve this issue is to contact his son afzal007@aol.com. I hear they committed criminal fraud by taking student loans pretending to be Nabee. This needs to be reported to the police and then all 3 are going to put in jail

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Nabee Khan
, US
Jul 21, 2011 3:50 pm EDT

whom ever complining this report, This is my own big borther, he now goes under David. one of the many names he uses, what a shame, all lie,

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Nabee Khan
, US
Jul 21, 2011 3:23 pm EDT

all above mention reports are completly wrong, This man was one of our ex-employee for last 10 years
we had to fired him beacuse of theft, thousands of dollars he made from the store, he goes under many names
like"David.Amanulla, John, American, Jay, New york Mike etc.. with his wife shaminys help made thousands.
when we got him red handed. He was very rude with our customers and Vendors. they are really a sick couples
so what ever above claims are absoulutly completly worng, our store have the best repetaions.
and these both peoples are receist, they both from India, they dont like other people whom struggleing to live
DON'T TRUST THEM AT ALL

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Ken Carp
Wyckoff, US
Apr 17, 2011 6:26 am EDT
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Very disappointed with your picture Kiosks since their upgrade. The 4x6 selection automatically crops some of my pictures without me choosing to crop and you only have a choice of glossy. The 4x5.3 only offers matted and no glossy and will also crop automatically some pictures, but less like with the 4x6. Automatic cropping is absolutely ridiculous. In the past, i've enjoyed the usage of the Walgreen picture Kiosks with none of these issues. The staff was as helpful as possible, it is the Kiosk that is the problem. If no resolution will be done, I will not be using Walgreen's for my picture processing.

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stuffbag
Sunland, US
Feb 18, 2011 6:22 am EST

Onilne a box of mothballs is $4.99 and the box is 14oz. In the store the box is $6.99 and is 10oz. What kind of a game is that?

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cocodunlap
Bakersfield, US
Jan 27, 2011 6:10 am EST

the feedback survey is a joke you get everything but a survey Walgreens take some kind of responsibility oner this crappy website no one can find...

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xeriscapelady
Tarpon Springs, US
Dec 28, 2010 7:15 am EST

I was in Walgreens about 3-4 weeks ago and bought a lot of items that got bucks to use the next time I was in. I came in about 2 weeks ago and was told I could not use them because I was using a simple coupon in the flyer for one item that saved 50cents. Instead of THINKING and putting that down and just buying the others I let him not take the others. Soon as I got home I could not find my receipt coupons to use the next time I went. It is the 28th now and they expire on the 29th. if I can;'t bring in my times on the receipt and just get the money back I will not go to that Walgreens again. it is very c, lose to me and I have used it regularly.
I went to a CVS store a couple of times and once when I bought stuff they told me, break it in half and I can use half the coupons I earned right then. How different from Walgreens. You need to get rid of that manager at the Tarpon Springs store on Altr 19( Pinellas Ave.) as he will make people too angry to go there again. Please let me know what I should do on the lost coupons which I suspect I left at the store, but when I called I am sure they were thrown away or grabbed by someone, maybe even the manager.( a man from India).

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jamesm80863
Charleston, US
Aug 16, 2010 4:39 pm EDT
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cannot even get into the survey, stop suggesting or offering a survey if it does not work

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3:07 pm EST
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Walgreens cleaning the restrooms

Why is it the Beauty Advisors job to clean both the men and the women restrooms? I think that is unfair, and very nasty to have to do that, Walgreens can afford to hire a service to do the job.

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genocide12
Richardson, US
Jan 09, 2010 11:40 pm EST

wtf first and formost that is ### i work at walgreens and when they try to tell me to clean the ladies restroom i tell my boss hell no

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Trevor is now a proud father a baby boy
Markham, CA
Nov 18, 2009 3:39 pm EST
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I don't know, but usually at wal-mart they reserve these jobs for the diabled people.

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3:23 pm EST
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Walgreens medical clinic

We took our daughter to their clinic for a strep test because it was after our pediatricians office hours and the hospital said it would take several hours before they could get to her. We got in after completing their registration log in and the Nurse Practitioner did the quick swab test which was negative. He said he would send the other sample in for the culture test which is more accurate and would call us back if it was positive in three days. We never heard from him and assumed she did not have strep. A few weeks later she came down with terrible headachs and a severe rash. We took her to our pediatricians office and they diagnosed possible Rumatic Fever which is a result of an untreated strep infection. We called Walgreens back and found out they never sent in for the culture. After several doctors and a heart specialist she does not appear to have severe long lasting problems of full blown rumatic fever. Our pediatrition and the hospital said it is routine to get the culture because everyone reacts differently to strep. The only advantage to the swab test is if positive you can start antibiotics right away. We will never use Walgreens again for anything. We complained to the corporate office and they did nothing. They appear to be trying to make a quick buck on questionable medical practices.

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Mia P
Milwaukee, US
Apr 16, 2012 1:40 am EDT

I have an incident in Milwaukee WI. I was misdiagnosed by a nurse practitioner who never even listened to my symptoms. She basically told me I had a chest cold, even though I could hardly swallow, talk or move my neck and head. I had a low grade fever (100) and was sent home with an over priced inhaler (was not even coughing) and an expectorant. After 2 days, I was even worse! I ended up at an urgent care clinic connected to a hospital. The doctor immediately saw that I had strep throat. Unfortunately, because the proper diagnosis was delayed, the strep throat manifested into an upper respiratory infection and sinus infection. Two separate prescriptions of antibiotics were required. Also, they never properly billed my insurance, was never sent a bill, and was put into collections (for 75.00) 6 months after the ordeal. The misdiagnosis ended up costing me about 300.00 total.
I will NEVER EVER go to a Walgreen's "Take Care" clinic again - and direct others never to go there.

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3:51 pm EDT
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Walgreens please hold!!!

Today at 1:40 pm I left my doctor's office to call in a refill on an RX that I was to take again. I drove from Batavia, thru Geneva to St. Charles to pick up lunch and back to the Walgreens in Geneva as it was on my way. I was put on hold constantly with only one human response to my call to hold and she would check to see if the medication was available. At 2:05 pm someone finally picked up the call with no idea why I was calling. Her response to my question as to why it took so long to answer was that "we had a lot of phone calls". Gosh, imagine that, I was one of those and I was on hold, how about all those calls that never were answered. Walgreens is way to overconfident that they are the only ones out there, well, guess it is time to switch to CVS who is larger than Walgreens and up to this time, has been a lot friendlier than Walgreens employees. I worked parttime as a Pharmacy Tech for 12 years and it has gone downhill since then, all the Techs and Pharmicists that worked for Walgreens that I knew have left and gone to different employers and the training also sucks, it is no wonder their number of errors has gone up over the years, scary, huh!

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Sherdina Sewell
Chicago, US
Dec 04, 2009 1:37 pm EST

I had a deliquent account with Walgreens Home Care Dept. which was referred to a collection agency called Affiliated CSR. When I was contacted by them they set up the account so the payments would be withdrawn from my bank account. The agent said that prior to the monthly withdrawal, I would receive a statement or reminder. After 3 months of withdrawals I have not received any paperwork for my files and I don't even know what my balance is.

I have contacted Walgreens to try to contact this agency and they do not have a correct phone number for them and no one seems to know how to contact this agency. I have had my bank try to investigate and they also have been unsuccessful. I do not have a problem with the withdrawals but I would like to have some paperwork for my files. I have called Walgreens to obtain my balance so they are getting their payments. Why doesn't Walgreens have the correct information on the agencies that they hire?

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9:37 am EDT
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Walgreens - survey

I shopped at walgreens yesterday 10/06/09 my reciept and the clerk both said to go online to complete survey and enter their $3000.00 sweepstakes. I did go to their website just to find out that the survey was no longer available. Just what is it you are trying to do Walgreens.

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10:05 am EDT
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Walgreens false sweepstakes

i got a receict from walgreens on october 5, 2009 saying i could go to their website &enter a contest to recieve a 3000.00 cash prize, but the contest rules say the contest ended june 29th.this is false advertizing. is this standard procedure fod walgreens? tommy c. perry
306 n. jefferson
hobbs, n.m.88240
e-mail [protected]@msn.com
phone [protected]

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ladymorgan222
Pittsburgh, US
Aug 30, 2011 12:47 pm EDT

First of all, your blatant anti-Semitic comment should be removed from this site! The contest is monthly, so if you see that it ended on June 29th, it was because it was the end of the month. These contests are national...so you may not here of the winner...unless they decide to post them, they could be all over the US. My local Walgreen's store is wonderful, and so is the staff...who help me tremendously since I shop for a local foodbank and buy large quantities. Your not entitled to win, your not entitled to anything free..and to accuse a company without total knowledge or information shows how uneducated and unhappy you are!

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Nani437
Garland, US
Feb 15, 2011 12:15 am EST
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If you look at the bottom of the survey when you first click onto the survey website you will see two places to click...one is for the rules of the sweepstakes, the other is for the winners list. This is not a scam. Walgreens happens to be a Prestigious company.

I don't know where you people are from but I'm from planet earth and I can tell you that some of the comments I have read here are way out there. It's just ridicuous that you would think a company like Walgreen's would even attempt to perpetrate a scam of this sort.

All of you just made yourselves look like total embeciles...I am too through.

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Nani437
Garland, US
Feb 15, 2011 12:03 am EST
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I was able to get in on line and take the survey and enter the contest. Maybe you should go to the store where you made the purchase and ask the manager about the contest.

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Dewey Cheetumn
New York, US
Aug 11, 2010 11:10 am EDT

Funny, most people i tell about the Walgreen Scam already know about and are not going there again...whtas this low-end [censored]hole store thats caters to boogies and trailer parkers even doing in the white wealthy town of glastonbury...it should have never been allowed in.

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Dewey Cheetumn
New York, US
Aug 11, 2010 11:07 am EDT

What a bunch of con artist jews that run the dump Walgreens...they advertise a $3000 contest thats as phoney as them.

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A. Philips
Milwaukee, US
Dec 27, 2009 10:17 am EST

I never heard anything about any winners for this "contest" at ANY point in time. You would think a company with the success and prestige of Walgreens wouldn't resort to such dishonest tactics.

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steel6man
, US
Dec 08, 2009 1:44 pm EST

i have a receipt dated 11/19/2009. with the false $3000.00 sweepstakes

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LILLISN A. WRIGHT
Waukegan, US
Nov 25, 2009 1:01 pm EST

"HI" My name is Lillian Wright . The sweepstakes you have going for $3, 000 end June 29, 2009. So this call false advertizing. You need to take this off of your recents. My home phone is [protected] .I stop in every mouth to pick up my prescriptions . And when i went home, I look up this sweepstakes couldn't find it. Thank you. Have a good day. God bless you all.

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L. L. Fisher
Kyle, US
Oct 06, 2009 3:38 pm EDT

I called the toll free phone number to enter. I wanted to find out the contest rules and a list of prior winners but could not find anything. no way to enter online or anything about this contest except complaints.

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7:11 pm EDT
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Walgreens seriously overcharged

I am a nurse and have been one for 32 years. I have seen everything from million dollar transplant surgeries to a boo boo fixed with a kiss and a bandaid. I needed to do a wet to dry saline dressing on myself and got my nurse practitioner to call in a script to one of your pharmacies for normal saline. I do not know for the life of me, why I needed a script for saline but rest assured, I did. I went to pick up the script and was knocked out when the clerk told me it would be $24.53. That was after my insurance paid $25.46. My script was for 2- 250cc bottles of normal saline. I buy saline for the location where I work and this is about 12 cents worth of saline! I checked with my supplier and my cost to buy these is $1.22 each! Why does this cost $50 from you all? When I asked the pharmacy tech she was only nable to say "I don't know, they don't show us that". This is highway robbery!

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Marion Woodard
Houston, US
Oct 23, 2009 5:47 pm EDT

I am beginning to wonder if there really is a sweepstakes presented by Walgreen's or if this is just another scam? I have entered this sweepstakes numerous times and never have won anything not that it is a guarantee that I will win but I am just very concerned. It appears as though there are others who are just as concerned as I am.

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1:36 pm EDT
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Walgreens - $3000. Sweepstakes

I went to Walgreens today (9/29/09) and received a receipt from the pharmacy. It said I could go online for the $3000. monthly sweepstakes within 72 hrs. All the material on that page were advertising, with no way of entering the sweepstakes. Please have this corrected. Royskibo

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3:42 pm EDT
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Walgreens harassment/discrimination

I was just recently harassed by the store mgr., then because of the harrassment, I became distraught, upset. I told the pharmacy mgr. that I was leaving to go to the doctor and why. I also spoke to employee relations to file a complaint on the store mgr. for harassing me at work. I had a severe anxiety attack at the doctor in which I was transported by ambulance to the hospital. I also have a note from the doctor. The following day, I was told on the phone by the store mgr. that I was fired for abandoning my work and that he went to the proper channels and not to show up to work on monday. I worked at walgreens for almost 8 years. I never got sick and not had a doctors note and this is what corporate did to me and my livelyhood. Not one person investigated or tried to help me from corporate. They only believed the store mgr. Justice will prevail.

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Walgreens why do we have to pay for a flu shot?

I don't understand why they give the pharmisist the flu vaccine for free but make there technicians and store staff have to pay they put all this extra work on us with no extra help you think they could give us the vaccine also. I talk with other people and there employers pay for theres. All this company thinks about is money, money, money, this is the first year they have there pharmisist giving flu shots and braging about how much there making makes me even more angry! I have worked for this company for a long time. My next complaint is we do not get are 15 minute breaks. And with all this extra work, it is getting harder and harder to go to work each day I'm tired! WE NEVER GET ARE BREAKS!

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rayj467
Tallahassee, US
Sep 26, 2009 10:57 pm EDT

Wow...so let me see. Pharmacists make an average of $110 K per year. That's more than 2X what the average store manager now makes...and as for the lowly cashiers, photo techs and the like
well we make an embarassingly low amount PER hour...
and yet...Walgreens in their infinite wisdom has decided to give the highest paid employees in the entire store the vaccines for free?!

Hmmmm without me, and my lowly counterparts...well the store wouldn't be able to function should a flu epidemic really occur...so how can they justify this?!
For me to pay for my flu shot..it's the equivalent of me working for aprox. an hour and a half (before taxs).
Who ever comes up w/ ridiculous ideas like this should be fired.

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Elyk
Everett, US
Sep 25, 2009 1:40 am EDT

I am an employee for Walgreens. Even if you do not receive your vaccinations for free, you do receive a huge discount compared to what customers must pay - $10 compared to $24, that's almost 60% off. As for breaks, different states have different laws on requirements for breaks and lunches. I'd check the laws in your state - however, I checked the policy on the employee website (which you can access with your storenet sign-on, employee.walgreens.com) and it states as follows:
"Meal and Rest Periods

Walgreens maintains a policy to ensure that hourly employees are given a reasonable amount of break time during their shifts. If you are an hourly employee, the following applies to you.
Rest Periods (Breaks)

If you work more than four hours in a day, you will be given one 15-minute paid rest period. If you work at least eight hours in a day, you will be given two 15-minute paid rest periods.

Meal Periods

If you work more than five hours in a day, you will be given a 30-minute unpaid, uninterrupted meal period. Your meal period will begin no less than two hours and no more than five hours from the start of your shift.

If you work three or more hours of overtime during a single workday, you will be given a 30-minute unpaid, uninterrupted meal period before or during your overtime period.

Your time spent on a meal period is not considered working time as long as you were completely relieved from duty for your entire meal period. If you are asked to return to work before the end of your meal period, you will be paid as if you had worked your entire meal period. "

If they're not allowing you breaks they're not following corporate policy, and you could complain to upper management. There are resources which should be posted in the breakroom or office with a number to call and report or complain.

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Walgreens whimsical refills of prescriptions

I recieved a prescription from my psychiatrist for Xanax (60 pills month, take twice daily) with 2 refills. I also get Celexia (citalopram) for depression. Recently I was going on a cross country trip and called my Xanax refill in two weeks early, leaving a message. I tried to call to explain why I needed to get them early, but lo and behold, they filled them without a fuss.

I have no insurance and pay cash.

Since I have a refill left, and my money only comes sporadically, I would like to get them early again(15 days) just while I have the money (plus I can only transportation on 1 day of the week, and that's unreliable.

Anyway, I don't wnt to cause a fuss, but are drug stores allowed to refill such medication as benzos and anit-depressents under less stringent rules than narcotics? That is, . did I just get lucky, catching someone in a good mood? I don't want to call and be embarrassed or sound like some junkie. I don't need them, but does anyone know what the restyrictions actually are, or does it depend on the store, pharmacist, state, or whim of the pharmacists?

No biggie, but I was surprised they filled them after only 14 days with no questions asked.

Thanks.

Sleep

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K A Mc
Fort Worth, US
Feb 23, 2010 1:22 pm EST

I went to Walgreen's today and purchased a prescription for $45.00. I was given a receipt that said I could enter a month cash sweepstakes for $3, 000.00 if I completed a short survey. There is no such survey available. There were numerous other individuals that have complained also. Why has this not been corrected? I was able to call the 800 number and do the survey. Walgreen's needs lessons from Petsmart regarding on-line surveys.

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NO NEWS
Chicago, US
Apr 18, 2012 11:35 am EDT
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I got hurt from this company back in 2007
Still haven't recvd my disability from their insurance
company called sedwick mgrs have since been relocated
to other walgreen's currently i am suing them

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Gerry
, US
Jul 01, 2010 12:07 pm EDT

Rowdy customer in store annoying people at checkout. I had to admonish the person to "Behave." I suggest you do the same.

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berzett
Rogersville, US
Feb 11, 2010 1:52 pm EST

Walgreen's in Athens, AL had a $4.00 register reward for the purchase of Cryostat. The manager was quite arrogant & refused to give me my register reward.

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Marieshoenfelt
, US
Aug 01, 2013 10:21 pm EDT

Pa state law now only allows refills 3 days in advance with Xanax I am not sure where you are from but I just found this out today so it could be all of US or just where I am from I don't know. Also insurance or no insurance since Xanax is a controlled substance watch getting refills done to soon before they are due or your doctor will get a letter reguarding your refills after the pharmacy tells you they won't refill them and you could be taken off your meds and moved to something else or just not have refills n get a 30 day script and that's all. I only know that cause my x husband traveled a lot and when I could i went with him and you can only transfer a script to a different state once so I was getting them refilled when I could while I was in pa n sometimes it was 10 days early. That caused a huge fuss! I was able to get my doctor to understand but was told if the issue came up again I would never be put back on Xanax again it forced me to stop traveling like I used to and I just stayed home :( good luck to you hope my rambling helped

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4:36 pm EDT
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Walgreens return

ay buy medicine 20 minutes ago wen want return manager say wen you pas dis dor no return or no many back is estore rules bay

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rogerramjet
South Haven, US
Mar 09, 2010 8:16 pm EST

People who post here have no interst in reading anything good about anybody or anything. I think in most cases they cause their own problems with their nasty attitudes.

I have been going to Walgreens, WalMarts and many other stores for decades and have NEVER had any of these problems.

I enjoy going to Walgreen.

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Clara Colvin
Sulphur, US
Feb 14, 2010 10:46 am EST

Where on this website is a place to brag about our local Walgreen's store? This is set up for all negetive reports.

I live in Sulphur, LA 70663. I get the BEST service every time I go Into the store. I use both local stores in town.

You need to know that the Store on Beglis Parkway has the nicest people in the photography and ink refill area. I go so often, they now know me by my first name. They are so very knowledgeable about their products.

I also use the store on Cities Service Hwy, or Hwy 108 is how I think you have it online. Never as busy as the one 0n Beglis, but always very helpful and someone always asks if I need help finding something.

You should let these people know that not all information is complaints.

Sincerely,

Clara Colvin
88 E. Beech St.
Sulphur, LA 70663
claracolvin@aol.com

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tomas1950
Chicago, US
Dec 10, 2009 9:52 am EST

I usually purchase 2 to 4 small items, , , do not like the eternal plastic white bags
I always put stuff in a backpack, , , register person has stuff in a bag before I can tender money, wish wg would make room at counter to place a bag, slow down a bit, ask cst "do you wish to use your own bag? plastic bags and wrappers are carelessly tossed by
customers upon leaving the store, ending up blown and tangled up in trees, in curb mud puddles, everywhere, , , ALL retailers and food joints, fast food places contribute to this problem

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Walgreens rip off

I ordered triad insoles. they said they came in packages of 1 or 2. I ordered 3 packages of 2 expecting 6 pairs. I received only 3 pairs. When i questioned them they said i got 1 right and 1 left in a package. Duh! all over the counter insoles come in pairs. Further i paid almost $10.00 a pair plus shipping. I have since found them in most stores for $4.50 +/- a pair. when I complained and they gave em this ridiculous answer i was appalled. i thought they were a reputable company. Wrong! save your money do not buy anything on the Internet from them.

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madmax09
Chicago, US
Oct 09, 2009 9:28 pm EDT

spoiled!

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Walgreens personal space

i been employed at walgreens for over a year and a half almost two tears and i always done the resets and the revisions even when nobody else will do them i took it upon myself to them because it made my work week go quicker. But on sept, 14 2009 i was ask to help on a toy revision that a manager had started on friday sept 11, 2009 and had only completed only 6 ft of the 24 or i think 27 ft i couldn't beleive that this person dtarted on friday and work on it saturday and sunday and only did 6ft. so when my store manager ask me to help i did even though i had other resets to do. in the pass after i do the resets i will mark down the things with a telxon and put the reduce price on them, will that's what i did with the toys apparently while i was on bfreak i purchase some items that i mark down and was tooken back while i was on lunch i came back and ask why was the things tooken and they said this was still a new item will how and i suppose to know what toy is new and old when i scan it with the telxon and it saids it can be mark down i was always going by what the managers said mark it down 75 percent better to get some money then no money. it just made me feel like they were watching me when they had no reason to like i saiid i been resets and revisions for almost 2 years with no problems it made me feel like i didn't belong with the walgreens team and they are finding different wats to replace all the african american people it just not right now i'm up at 3 am angry that i can't sleep over this mess. sincerly angry employee.

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jhgartner
Federal Way, US
Oct 17, 2009 8:06 pm EDT

Your manager don't know what he or she doing as well as your DM, MVP, SVP, EVP, CEO. The Whole system went blined. Walgreens was a good (great) company when the great CEO like Chuck and Dan ran the company. Then everything went down ever since Dave took a job. Now It's a big joke. Even Kelvin can't stand the xxx. What a Joke Jeff, What a Joke Greg, What A Joke Mark. Wake Up Boys.

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Walgreens prescriptions

Im not sure if the pharmacy department of this particular Walgreens is to blame...or if it's the manufacturer / distributor but... For 2 consecutive months when I went to pick up a prescription, I was shorted.

I understand that they can't replace the drug that is missing because it is a narcotic. What I dont understand is their lazy a$$ed attitude about it. Someone somewhere is getting a narcotic that they arent prescribed...and that they didnt pay for and NO one seems too concerned about it.

I know what they're thinking...it's a narcotic and Im just trying to get more etc.

NO one but me touched this med from the time of purchase until the time I discovered they'd been tampered with so it didnt happen while in my possession.

I closely inspected the packaging of both prescriptions to ensure the packaging was not or had not been tampered with. Im just not sure if someone in the pharmacy is really good at concealing what they've done, or if this happened even before it got to the pharmacy.

BUT...I think it's a screw that I..and my insurance is paying for something Im not receiving.

I just wish more could be done.

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brian topczewski
, US
Sep 09, 2017 12:09 pm EDT

walgreens is a joke, i quit walgreens 2yrs ago but since walmart is just as bad, i went back to walgreens to give them another try, well, all differant people working at our walgreens so we thiught maybe thats good things will be done right, ''not'', i dropped off a prescription on the 24th, only received part of script, thats fine, so i had to drive 50 miles to doctor becuz walgreens doesnt fill the other half, so i drive back with new script and walgreens says my full script will be ready on the 9th of next month which is today, well they not only didnt order my script they had none in stock, , ha, so i told him he was a sorry fool, and i went to a family owned pharmacy down the road, they gave me a half script, and said they would give me the balance once it came in, they also said they can do a 24 hr order fill, rather than me going to get another script, its 10 bucks more but well worth the service, walgreens, pfft never again, nothing has changed there, do your self a favor go to a family owned pharmacy,

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Marry3883
New York, US
Aug 04, 2011 6:29 am EDT

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

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Kristy Kelly
Longview, US
Aug 15, 2010 1:29 am EDT
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what I would do the next time I picked up my script..before they try and hand your meds to you..you can ask for them to be recounted infront of you...because once they have touched your hands they are no longer liable..I always have mine recounted because(accidents) can happen...good luck

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napizzy
, US
Feb 02, 2010 7:51 am EST

i cant believe that 30 pills were missing, thats crazy! im so so sorry to hear that and i wonder if one of the pharmacy's assistans are doing this ? u no how they have girls back in the pharmacy working and theres no way all those ppl have a right to be back there ya no? i cant believe that, im deffinetly counting my pills for now on cause i kept running out of my klonpins and i couldnt understand why cause i took everone like i was suppose too and i was a week short and my wife cant take them and woul tell me if she did and she didnt so thats someting to think about there? i like joe and dont want him in trouble but hes had legal things go on in the past i dont know what but ? who no's...

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napizzy
, US
Feb 02, 2010 7:46 am EST

why take methadone and percocet together? methadone is a opoid blocker and the percocet isnt doing anything but getting your body addicted to it and u dont need that cause no matter what the methadone is a drug that is long lasting and stays in your system for up to three days and when your ready to get off the methadone your going to have a hard time cause everyone does, im very educated on this methadone thing, i go to the clinic, so your body is going to go threw withdraw from methadone and percocet so your best bet would to be to drop the percocet and wing down to the lowest dose of methadone u can...if something would happen to that doctor, ur not going to just find any doc to wing you off or even give them to you so seriously think about the furture here..

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Jay-ME
Trenton, US
Jan 25, 2010 7:22 am EST

Well Dennis, you do have to understand that these people in the pharmacy see people like you (on strong narcotics) coming in on a daily basis claiming they were shorted their pills. Don't eat them all in one day and you won't be "shorted" lol... And being on such strong drugs as methadone AND percocet I do not see WHY IN THE WORLD you would post your address for all to see! That is the dumbest thing I've ever seen, you are ASKING to be robbed! And then you really won't have your meds! And what kind of doctor is prescribing you methadone AND percocet together?

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D.R. Smith
Odon, US
Jan 13, 2010 11:38 am EST

my name is dennis smith. i also had something like this happen at a walgreens pharmacy in jasper indiana. i too was shorted 30 methadone tablets and 90 percocet tablets. at first i was told there was a mistake of 60 methadone tablets. i told them there was alot more than 60 missing. the manager told me their pill counting machine never made mistakes. that was like a slapto my inteligence. because their machine just made a 60 pill mistake. i do not know who took my pills but i spent the last part of the month so very, very sick. with alot of pain and suffering. ever since then walgreens have blew me off.having people in corp.not returning my calls ect.ect.ect... well walgreens i want $10, 000 for my pain and suffering or i will hirer an attorney. by the looks of it i am not the only one who has had this problem. looks like this may fall under class action lawsuit... so i better get a letter from you A.S.A.P. myaddress isDENNIS SMITH 300N. WEST ST. APT 205 ODON INDIANA 47562. TELEPHONE is [protected]

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MA_consumer
Beverly, US
Sep 13, 2009 4:06 pm EDT

This happened to my nephew with his Adderal XR. His Rx was written for 60 pills. He came over to my house after picking this prescription up and gave it to me. I always hold it for him so that none of his room mates steal it. So he gives me the bottle. And right away I notice that it is a small Rx bottle and not the larger size that 60 capsules will fit in. (my daughter gets the same RX for 60 and it always comes in a larger bottle.) So immediately I asked him if he had a 2nd bottle of the medication. He said NO that was all they gave him. I had opened the stapled bag so I knew he was not lying. I called the Walgreen's Pharmacy, Spoke with one of the girls in the Pharmacy. She tells me I will have to call back tomorrow that the Pharmacy Manager is gone for the weekend. I said that was unacceptable, that this was a criminal matter is it was not settled within the remainder of the day! I also told her I was coming down there now and hung up. I went to Walgreen's (within 5 minutes). I spoke with the Pharmacy manager that was on for the evening. She said that we would have to wait until her shift was over, and at that time they would do a controlled substance count. I told her that was not acceptable and if they did not find out what happened to the remaining 30 Adderal XR, I would call the Police and I am sure they could settle this, with the end result being someone getting arrested. This Manager was not happy with my ultimatum. However, she went and did a quick count of the Adderal in stock. ( at least that is what she said she did?) She returned with the remainder of the Adderal and apologized for the misunderstanding. I personally think someone in the pharmacy stole the 30 Adderal and thought because my nephew was not an older adult... he was 19 at the time. That they could get away with stealing this drug and he wouldn't do any thing about it. Considering most young adults hate any contact with the police, especially when it comes to drugs like Adderal. This person in the pharmacy never expected someone that knows the law to come down and demand the return of this controlled medication. If you use this pharmacy again, open your package before you leave and count the medication yourself. If it is short, you should call the police immediately, then show the open package to the pharmacist and tell them it is short, and that you have called the police. Because you know someone there has been shorting you on your controlled medication and now you can prove it. And you know the police will be very interested in this problem. I am sure the Pharmacist will give you what is missing. But wait for the police so that an investigation can be done. The people that work in pharmacies are humans like you and I. They are just as susceptible to abusing or becoming addicted to drugs. I do hope this information helps and that you are able to settle this matter.

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Walgreens awful place

This is a store that needs to be carefully monitored. On several occasions, my wife who suffers from Alzheimer's has been verbally abused, her prescriptions not filled, laughed at, and humiliated. The last instance occurred when she was trying to get her prescriptions filled, and the pharmacy refused, unless she could tell them all the medications she was taking. Of course she could not, because of her condition. So the Manager/Pharmacist refused by leaning over the counter, as my wife was too sick to stand, and was sitting on the floor, and laughed at her.

I am a health care advocate and have been for several years. On each occasion that the abuse occurred, I have either spoken to the pharmacist personally or by phone. On each occasion they have promised to correct the situation, only to commit the same or similar offense shortly afterward.

I'm writing this to try to prevent this form of abuse from happening to other chronically ill patients.

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Wags Useless
, US
Jan 13, 2010 1:02 am EST

I am sorry for you. I have my own nightmare with Walgreen's. They are the absolute worst company out and clueless as to what is going on.

I have just reported them for INSURANCE FRAUD. They continue to bill for items that should not be billing for.

Take your business anywhere else.

I would not wish a Walgreens experience on anyone. Walgreens "The Pharmacy you Trust". NOT HARDLY!

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a.b.springfieldmo417
springfield, US
Dec 01, 2009 9:59 am EST

i went into walgreens in springfield mo on 11/30 and they ingored me and helped someone else first when questioned i was told it was an employee so it was diferent and was yelled at by the pharmacist and the cashier. i was also told that i could complain if i wanted and nothing would be done. so here is a scary thought they have my name social date of birth address and place of employment. and to melissa l i am healthy and didnt think about video taping every move i make no one should.

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Melissa L
?, US
Sep 05, 2009 2:45 pm EDT
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Why don't you go to the location WITH your wife. I mean if she's having this much trouble with them, go with her then especially with this situation where she was too sick to stand! You might be a health care advocate but your certainly not helping your wife out much. Next time, be with her, or even better let her go get her meds and stand a ways away so you can see if the pharmacist is mean to her or not. Bring a camera, so then you'll have proof!

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Walgreens - would not fill a refill

This is the second time this has happened in the last 6 months. Tonight I tried to pick my class 3 controlled substance 2 days early. It's a refill. Insurance would not pay until tomorrow which was only 3 hours away. I asked if they would run it on my secondary insurance since I was there and picking up another script they told me no. So I said I would pay...

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Walgreens pharmacy harassment

Our problems continue to be with customer service and demeanor from the pharmacy end of walgreens. My mom has terminal medical conditions and suffers immense pain 24 hrs a day for years until recently the last year. My mom's new doc had worked for 2 yrs to find a pain control regiment that works for best quality of life and it works well with minimal side effects. It consists of very large mg doses of narcotic pain meds and something like 3 different kinds for instant relief, extended relief for bedtime and breakthrough pain.

The doc prefers she use only walgreens to fill meds and many times she is judged and harassed by pharmacists, lied to on two occasions and today the pharmacist flat out refused the monthly refill. The guy took it upon himself to decide that my mom does not need her refill this month since she has other pain meds. The guy even said that she has too many pain meds and he; who has never even met her, doesnt know her illness or anything about her... alters her doctor's prescription regiment after years of trying so many other treatments and meds. the current regiment would not be in place if it wasn't needed or if there was some other method or if my mom and her doc hadnt exhuasted all other means.

The pharmacist told us that he would give her one day supply until he contactcs her doc who isnt in for two more days. He actually told my mom she didnt need the refill and I told him the script is lagit and has been for some time and we always fill it there. The man said there is no since arguing (as if we were) that she go home and he will call her doc to verify why she needs so many meds and he sternly said not to call him either just to wait for his call. Upon our efforts to complain about past harassment, i learned that walgreens policy is that all prescription fills are at the discression of the individual pharmacist so they are allowed to refuse for any reason.

Further, the pharmacist filled a one day supply yet printed on the label that he filled the full quantity over 200 pills so we called to tell him knowing the importance of medication label accuracy and the guy said it was no problems and makes no difference and hung up on my mom.

We have complained to the doc before about walgreens but the doc really preferred we stay with them but this next vist we are going to demand a new pharmacy on the pain contract.

As far as i know, a pharmacist is not a medical doctor and has never treated my mom for her illness. I do not understand how he or any pharmacist has any right to make adjustments my mom's treatments. We are tired of her being humiliated almost every time she gets her meds just because they are pain meds and she gets 15 other scripts from them as a huge revenue source they are about to loose but dont seem to care.

This pharmacist was the pharmacy manager so we will start by talking to the store manager after she gets her meds. Anyone know of another source to file a complaint about bad customer service knowing we cant dispute the decision not to fill a script.

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C2005
Henderson, US
Apr 29, 2013 1:48 pm EDT

I have used Walgreens each month for years to fill my prescription for pain meds. But today I experienced the worst customer service I have ever seen at a pharmacy. When I refill my meds, I give them legitimate scripts from a legitimate doctor, my valid drivers license, and I am in good standing in their database. But today all of a sudden, they needed to call the doctor. They could not get through, and left a message to call them back. I then call the doctor, and get through immediately. They tell me they are not allowed to call Walgreens, but are available to answer their call now. I relay this information to the pharmacy, and ask that they call now. I sit there for another 2 hours and find out they have done nothing. They see me sitting there, they know what I need, they know why I am waiting, but simply don't care. Keep in mind, this was at 10am and not at all busy. I believe this to be specifically a Walgreens issue, and will never go there again.

Henderson, NV

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sickandtiredeveryday
Houston, US
Aug 22, 2010 7:24 pm EDT

Get the hell out of Walgreens. They refused me medication when my state insurance approved it. I am doing the same thing, am going to try CVS and see if they are any better..

Best of Luck to your Mom...

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Walgreens register rewards problems

I don't know what's up with these stores or their employees. Well long story short, it always seems like the employees don't know how the Regiser Rewards work. Today I went in, and I had a RR for $4. I was purchasing Listerine for $4. The cashier didn't even try to scan my RR, he said he didn't think it would work and handed it back to me. I had to ask him if he could just try to scan it. He then asked the other cashiers first. the asst. mgr was there, and he just had this stupid blank look on his face. Then another cashier said it should work as long as you purchase at least the amount of the RR. he scanned it and it worked. I don't know why they are always so difficult there. I usually don't shop at Walgreens, but each time I have been there (different locations) there is always some sort of issue. Train your employees!

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Psssh
, US
Dec 31, 2010 6:33 am EST

You hit the nail on the head. The root of most of Walgreen's problems falls back to a huge lack of training. Walgreens expects an unreasonable amount of tasks to be accomplished with few employees and this results in no time ever for anything. Training-no time, figure it out somehow. Customers-no time, solve the problem yourself. I have been written up and forced to sign my write up to a mistake that I unknowingly made because I had terrible training. Any employee able to compensate for the horrible training should be praised to high heaven.

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DJInkers
Cleveland Heights, US
May 31, 2010 4:06 pm EDT

"Why should Walgreens pay customers to take their items?" Perhaps because Walgreen's ISN'T paying the customer - the Register Reward the OP is referring to is the same as a Manufacturer Coupon. The manufacturer is the one that creates the Register Reward at Walgreen's. Register Rewards are a STORE CREDIT for a previous purchase you made. I spent the money up front to by soda, for example, and the program was I buy all the soda UP FRONT (aka paid all the money to Walgreen's) and the soda manufacturer had a promotion to give me a $5 store credit for my next purchase - aka Register Reward. So to answer the question, "Why should Walgreens pay customers to take their items?" Perhaps STUPID employees that can't think for themselves or understand BASIC math, logic and reasoning should stop making STUPID comments about customers that CAN.

I hear the fair is hiring to tear tickets SCmn. Oh, it is moments like these I do wish the evolutionary theory of survival of the fittest was possible...

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SCmn
, US
Dec 08, 2009 2:02 pm EST

Maybe stupid customers should stop taking advantage of register rewards. Customers use register rewards to get items that will print out a register rewards. So sometimes customers get items for NEGATIVE $3.00. Why should Walgreens pay customers to take their items?

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bobtheman
, US
Aug 27, 2009 9:01 pm EDT

So of course we should RAISE minimum wage to reward loser workers like this. Yep. Grand idea.

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Walgreens being fired for being disabled

I worked for Walgreens for over 5 years. When an old injury started making it hard for me to work I wanted to put a doctors note in my file saying that I could not crawl, climb ladders or lift over 15 pounds. When I said this my manager threatened to fire me. They knew my physical condition but would not give me 'reasonable' accomadations. So after a short time the asst-managers to cover their own mistakes lied about my work and with out even talking to me my manager fired me. This is a company that says that it hires disabled people and is a work friendly company to work for! WRONG! Then after all of that at the last hour they could have said something about me getting unemployment they filed a complaint. They lied, I have it in writting, but still won and I have to pay back all the unemployment I received. THIS COMPANY AND THIS MANAGEMENT TEAM DISTROYED MY LIFE!

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Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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