Walgreens
reviews and complaints

Several times we have had pain medicine prescriptions filled at our local Walgreen's. The doctor prescribed Percocet (but the insurance co. requires the generic). Some of the pills actually work. Some of the pills don't. The ones that don't work have a chalky feel to them - kinda crumbly. The ones that work are more solid and have a hard slick surface. All the pills are marked with the same numbers. These are all in the same bottle, same prescription. Does anyone else have this problem? This has actually happened with other medications too. WHO DO WE COMPLAIN TO ABOUT THE FRAUD THAT IS BEING PURPETRATED ON THE ILL PEOPLE BY THE PHARMACEUTICAL COMPANIES THAT ARE MAKING THE GENERIC DRUGS?

I have never had as much trouble refilling a prescription as I have at Walgreens yesterday. My Dr. Called in my a refill for my usual prescription of Hydrocodone, which I take for fibromyalgia, as well as migraines on Fri. The 17th. However, when I called the pharmacy yesterday to check on the status of my script I was told that no refill had been called in. I politely thank the technician and then call my Dr.'s office to check with them. The Dr.'s assistant calls back a few hours later to confirm that the script had been called in on Fri. but that she would call the script in again to the pharmacy upon hanging up with me. I then return to Walgreens under the assumption my script would be ready, only to be told that again it had not been called in by the Dr.. The technician tells me she will fax over the refill to the Dr. again. I thank her and leave. Shortly after leaving the pharmacy the Dr.'s assistant calls me for a second time and assured me that she talked to pharmacist, and that I can pick up my script in an hour from the pharmacy. Two hours later I return to Walgreens yet again, only to be Denied this time by the pharmacist, who blatantly lies to my face and says that he never spoke to the assistant. He states that it is too early to fill my script and that the Dr.'s office will need to call back in the morning to speak to the pharmacy manager this time to release my script. Knowing he's giving me the run around I become agitated and drive off. I am forced to call the Dr. Yet again to have them release the hold on my medication the following day, which they gladly do. I returned to Walgreens this morning and was finally able to pick up script after countless phone calls, trips, and aggravation. I'm so disappointed with the incompetence and unethical behavior of certain employes at this particular Walgreens Pharmacy. I have been a loyal costumer for years, but not anymore. I refuse to be lied to and discrimatef against in the most obvious ways because I am on pain medication for a chronic illness. Me and my $250.00 monthly prescription coats will find a new pharmacy where will be treated with respect and dignity.

I wanted to share a warning about ordering photobooks from Walgreen's. I did only because I got a code for a free one, what a mistake! I received the book in the mail today (the only way to obtain it) and while my grandson's pictures are on the cover the inside is pictures of another child. I have spent over an hour on the phone with Walgreen's trying to find out who they sent my grandson's pictures to and they tell me they have no way of knowing who has his pictures! I am horrified beyond belief where those photos may turn up. And I am thoroughly disgusted by Walgreen's lack of concern.

It is December 26th on a Thursday, and I just wanted to get out the most awful event that ever happened to me on this day, and what a horrific company Walgreens is. I worked at the company for almost 4 months. Everything in the beginning was great, and I thought I actually had a job with people who cared about me. Everyone seemed nice, and one of the old managers I used to work with told me we were like family. All of my co-workers were very sweet to me, and I felt like it was a great place to work at to make some money for myself in the meanwhile.
Then that all changed for the worst on a day in November. I was dehydrated, and I fainted on the job. The ambulance came and checked me out to make sure I was okay, and I was. Completely fine. I don't have any disorders and it was simply dehydration, plain and simple, as things happen. Everything changed. My store manager turned as cold as ice, and treated me like a leper. I was embarrassed to fall down and that was the first time something like that happened to me. I kept working and continuing on, and tried to show that I was okay. I'm a goodhearted, kind, hardworking, and sweet person.
Days ago I went into the break room as always, and on the schedule I noticed I wasn't scheduled to work. I asked one of the managers why I wasn't on the schedule. His reply was that the company is very low on funds, and were giving all of the hours to the full time workers. They could only give me 6 hours up to 12 hours. At first I didn't mind, as I am just a student and living at home. But everyone else had hours, even the part timers. I was peculiar that something was not right, and that I was completely singled out from everyone. It hurt my feelings. I came home and I cried.
Then today came, and it was the worst day I've ever experienced. I went into work just as I would any day, but I had an intuition that something was not right, and that something bad was going to happen. My intuition usually serves me right, and by god, it proved that today. They called me into the office of only being there for a short period of time at the register. There was a man and the store manager. The man apparently worked in loss prevention, but, was without a doubt, an employee who cleanses people out of the company, by framing them and fabricating lies to get an employee to stop working there. I was set up, and told that I rang up items for a lower price, in which I never ever did. I was told that this occurrence happened in the past three days, and yet I only worked on Christmas Eve. They told me they even had a video of this happening, in which they never showed me. I am only nineteen years old, and learning the cruel ways of the world. I didn't know that this happened to people all over the country in the working industry, all the time.
I was discriminated against for fainting on the job, in which that is something that I could not control and just happened. I knew that was apart of it. I was so dazed and confused when this was happening. And why? Because I never did any of it, and this was all a plan to get rid of me as an employee. They were going to suspend me and then decided what to do. But I didn't give them that option. I was, without a doubt, interrogated, harassed, bullied, and verbally abused for a while until I was so threatened and so violated that I was absolutely disgusted and repulsed by the nature of the management, and voluntarily resigned. I walked away with my dignity, held my head up high, took my last pay check that was already planned out by the deceitful management, to be cashed out on the same day and just go.
I am so glad to be away and to have left on my own volition, and to not work in a place that is full of disgusting liars, that have no remorse for their evil actions or wrongdoings. I left, and I was picked up. It was such a personal attack, and when I mentioned that to them, they scoffed at me and made me the victim. It was the most horrible, and most cruel human experience to be asserted on me in my whole life. I am the most genuine, honest, and caring person. I would never hurt a soul. I have a tender heart. But it was smashed tonight in pieces, and will be healed again someday. I feel so good for leaving them on my own, then letting them toss me out in the trash. It helps buffer what extreme abuse I endured tonight in the workplace.

Walgreens needs to remove themselves from Cyber Monday because I order a item and Walgreens said it will ship and
Items arrive in 2-5 business days.
I order on 11/29/2013 Cyber Monday and Now its 12/21/2013 and no item! Walgreens never contacted me!
Would of been nice if Walgreens would email or call to let people know that you will not get your item before Christmas so the person could shop for something else!
Now I have to go out shopping for a last minute gift for a love one.

Thanks a lot,
Happy Holidays

I am totally disgusted with walgreens! You have stolen from me and are not willing to do anything to remedy the situation! I purchased a blu starter pack from store #07206 and found that the batteries did not work. I went to the store and they said that they were not willing to give me a exchange on the faulty merchandise. They said I had to call corporate and that corporate would at least give me some kind of gift certificate or something. I just got off the phone with your customer representative, and like the person at the store, was unwilling to do anything about it! This is stealing! You are using the convenience of saying that it is state law not to give refunds. Well, first off, their is no sign anywhere saying that you do not give exchanges or refunds on electronic cigarettes. Secondly, your corporate customer rep said it is written on the back of the receipt, it is not, your own customer rep was bs'ing. Even if it was on the back of the receipt you sound stupid saying that because you get the receipt after the purchase! It is like saying here is the contract after the deal is made. I am so sick of people not wanting to take responsibility! Walgreens is all about "its corporate policy" or "the system does not allow us to do that". We do not live in a world of men anymore, people just like walgreens, are content to rip off customers and just blame policy, or the system, or another department, or the government, etc. Nobody at walgreens has the courage to say yes, it is our problem selling you faulty merchandise, here is your replacement or store credit, etc... What would happen if everybody did what walgreens does? Can you imagine, I could tell all the people I pay bills to "sorry, it is family policy not to pay in cash, we have a barter system so their is nothing I can do about it". Yes, if we all took a page from walgreens, bills would not get paid, wrongs would not be righted, what if I went into walgreens and started opening merchandise to taste, try or smell and told the store staff "it is my policy to sample the products before I buy them to make sure I like them". Yes, what if starting now, I decided to go into all the walgreens stores I could find, and opened item after item, just to see what it was like? Like a 40 dollar bottle of vitamins here, a 30 dollar toy their, a bag of dog food, bottles of shampoo, candy bars, etc... Having to take all kinds of stuff off shelves because the wrapper, box, of container have been opened. It would get expensive! If walgreens can avoid being responsible adults and business people with ethical standards, then why cant their consumers do the same? So in summary I am going to post this on every possible blog I can and obviously by word of mouth tell all that I can about this situation. You corporate customer rep after telling me that she would not do a thing to remedy this situation and again, saying that policy is on the back of the receipt which is not true, ended by saying "is their anything else I can help you with today?" what a sarcastic thing to say! She presumes that she helped me with the first issue which could not be further from the truth. Instead she should say, "is their anything that I can do to shift responsibility to you or the government or anybody else regarding another walgreens purchase?"

Walgreens I very upset on how I am being treated at every store. I am not even a avid customer. Maybe once every other week I go to Walgreens. I am not a shelf clearer and I most defiantly do not get anything free. I am not an extreme couponing genius by no means, I am what you would call a “normal” couponer. I get the item or items I need as well as other products that do not require a coupon. I don’t go crazy I use what I need. If others do that its none of my business and I am happy for them, but I expect to be treated differently as if they don’t even know of how other couponers act. (what im saying is, not all couponers are the same. Just like I would love to believe that every Walgreens I go into are not filled with non personality, I hate my job employees) I follow the rules and policies on Walgreens site. Now it has come to my understanding that corporate allows hateful managers to pick and choose their policies to suit their jealous, spiteful needs, even if it means having one policy one day and then changing it the next.
There are two Walgreens in my area each five miles from my home. The one that I have always went too were always rude, but I dealt with it because like I said I would only go in there ever so often. I would get items, before I would get to the counter I was always asked if I had coupons. If their question received a yes I was sent to the beauty counter to be handled by the most hateful person I have ever been checked out by. Corporate has had so many complaints about how rude this woman is, you don’t even have to say her name they already know. (This was actually told to me by another manager 10miles away at another Walgreens store!) Yet she still works there, I have complained about her once. But it was many times she was rude, I was so fed up by how she acted one day, I told her that I wanted someone else to check me out. The last time I shopped there I was told they would no longer accept a coupon on a free item. On the BOGO items in the store. I made my purchases anyway I still received a deal regardless of that new policy. I called corporate to be told that it was not correct that it was not a new policy. But It is left up to the manager of the store, what rules they want to apply.
I returned to the store to talk to the manager just to see why and to see if it was a permanent policy. Her exact words to me when asking her why? “There is a woman that uses coupons that only pays taxes on her items.” So when I said, “okay and…? Why is that bad?” She said angrily because I did not agree on her ridiculous answer, she says. “Well she clears the shelves when she coupons.” I just left there was not an answer to why that store was not taking a coupon on a free item. I am very certain the manager didn’t understand why she was so angry that a woman was getting something and only paying taxes and I am almost very certain that since she was making up her own policies and regulating them so accordingly that there was no way one “woman that coupons” could have came in and wiped the shelves clean in one day. Not to mention some coupons state how many you can use in a day or even a person. I never set foot in that store again.
I started to shop at the other store which they were so much more respectful and understanding. They know me by name and I have been told by more that one employee how much they like me and how im not like the other couponers.
Today 11/30/2013 I guess they were fed up and tired of this black Friday ad. Because I was treated so horrible I had to write this email and post it on your Facebook page. Took me 30 mins to get everything I was needing from the ad I even got things that weren’t on sale that were outrageously priced because I needed them as well. Store manager who never greets me or anyone, came out the back as I was placing things on the opposite counter to get my transactions ready not to hold up anyone. He looked at me for a few seconds staring at my buggy and such until I said, “Good Morning!” He smiled and walked on. I was checking out, no problems at all. Cashier gets a phone call. “Yes, shes still here.” Looks at me. “ Umm well she has, ” looks in my bag of already purchased items and starts to count and read off to him what I have already bought. “ 4 boxes of pure moist eye, 2 crest toothpaste, 1 infant Tylenol….oh okay.” She hangs up then tells me I have to wait for the Assistant Manager to come and count my items. AM comes and says, “She is fine we like her she doesn’t clear the shelves as long as she has 4 or less of each item that gives a RR she can purchase it.” And she leaves. I did not get everything that required a RR, like I said I only get what I need. I do one transaction and then move to the back of the line so the next customer can go… that way no problems and the manager that calls from the back doesn’t have to get their lazy butts up to run the other register. And you have no angry customers except for the couponers that you decide to treat like crap.
10 min later, Cashier gets another call. She looks at me and says, “Yes.” I guess that manager wanted to see if I was still there? Then my card stops a transaction and she doesn’t know why. Which was okay cause I needed more change. I have hit my 10 transactions a day limit. I didn’t know there was a limit on transactions, but I knew there was nothing they could do about it. I had my moms keychain card, I asked if I could use that to pay for the transaction I was going to get. AM said yes. It wasn’t even a transaction that was going to give me a RR I was get the 5$10 pizzas. Then I said, is it okay if I go get my change and leave my buggy here I will return. Cashier and AM both say yes. I went got my change and my mom, I had a feeling there was going to be a problem. I returned not even 5min later and no one was at the front I see the Cashier putting up something I thought was in my buggy and since my buggy was not where I left it…..
Cashier comes up to the counter “Wow you are quick.” she gets another phone call and says, “ Yes shes back…okay.” The AM then comes around the corner and says, “is there something in particular you want from your buggy?” I said, “Yes?... Am-“ Is there anything in particular you want that doesn’t require a RR, the reason why im asking is that you hit your limit and I know you have there fore I cant let you purchase any more items with your card.” I said, “Ill go get my mom its her card she can purchase the rest. (she was in the truck waiting if she needed me or not) and I turned to go get her. AM says, “no you cant, since you told me its your moms card and that stuff was what you picked out, so its stuff you were getting not your mom, the manager already knows the stuff in that buggy was yours and you hit your limit for the day. I could get fired if I let you continue even if your mom comes in here.” Just FYI to corporate the rest of the stuff in the buggy was for my mom, Restless leg crème, heat wraps, foot crème and it was one of each I could have stocked piled those items but it has quick expiration dates. Since all the items gave out a RR I said the only thing I could think of remembering that didn’t give a RR back would have to be the tape dispenser. Already on the brink of tears for being humiliated in the middle of the store in front of other customers as if I was a thief. I went to the counter to be rung up, to finally make it up to the counter and the cashier telling me the AM would ring me up that the AM told me that because she was listening. Me- “ I didn’t hear her say that, she didn’t say that when she handed me back my item?” So again being humiliated I waited for her to call the AM and ask, “Weren’t you going to ring her up? Okay.” I left. I don’t know why i still bought something. I was trying to remember how nice they had acted about watching my buggy and the AM when I got there before any of this saying, they were getting a truck in a hour and they are really lenient on Saturdays the end of the ad so I could get more of the items If i wanted. But when I got home and looked through my transactions and just the humiliation of how I was being treated at that store not to mention the other. I think its time that I no longer shop at any of Walgreens locations anymore. I am returning all of my merchandise today I expect every cent returned to me. I will also snip my card up at the counter. My mother will do the same she is also transferring all her prescriptions to another pharmacy chain. I will do so in the future as well. Not only will this be emailed, im putting it up on your Facebook page, and any other website that shows Walgreens as a place to shop. Just FYI there were 10 transactions. 20 items purchased.

I was wrongfully terminated today and I have worked for Walgreen's for over eight years. I have been in a constant battle with this company since Dec. 2012 when I told on a Store Manager for discrimination, retaliation and unfair treatment in the workplace. They have went out of their way to try to fire me by nitpicking everything I do, but not verbally or writing up other Managers for the same behavior. i was told that I was not in the proper dress code (Walgreen's vest) as well as I pencil employee's in the schedule without speaking to higher management before. It crazy because, our new uniforms have not been enforced. There are four other managers not in uniform, but they were not terminated, all managers have to adjust the schedule due to other employee's calling out. No one else was verbally or written up for this as well. Before I could our District Office to file a complaint against my store manager he let me know by saying, "This only going to be bad for you." This means I ruin my whole Walgreen's career because he was going to make sure I was never promoted again and he was now out to fire me. I was constantly harassed and I felt like I was being bullied at work. With our new store manager, I thought things would get better, but our District Office was still plotting against me. I was told that my final writeup from the previous manager is the reason I was terminated today. I was never verbally or written up for writing employee's in on the schedule and dress code. That is not in my final write up. The morale of the story is everyone at our District Office are friends when you think your being helped because Loss Prevention handles a case, its not true. They only lookout for themselves not the employee. These Store Managers are quick to retaliate when you tell on them, my Store Manager was racist and he did plays favorites with the unfair treatment. He did discriminate me by nitpicking, but never nitpicking anyone else.

My complaints is this. I recently about 2 months back switched to walgreens for all my diabetic prescription's.in september I went in to have my prescription filled, in september my doctor gave me high blood pressure (Benicar). The pharmacy filled 30, when I got home I seen the 30, so I thought it was for 30 days, I got down to my 30 days and noticed on the bottle that my doctor wanted me to take 2 per day, so I called walgreens and spoke with a pharmacist, and had explained to her about what my bottle had read, she told me that they only gave me 30 because they did not have enough to fill 90, and someone should have called me to let me know that the other 60 was ready, which there is no calls from walgreens on my caller id, they put them back on the shelf after billing my insurance for them. I have already called my insurance about this matter. Well monday when I talked to the female pharmacist, she told me that I can get an emergency supply for 5 days, but my doctor would have to get this prior authorization filled in and sent in, which could take up to 5 days, I called my doctor on tuesday morning and the nurse filled this out and faxed it over. Today 10/17/2013 I went into walgreens to get this emergency medication (Blood pressure) for 5 days, and the pharmacist (Male-red hair) told me, he cant do that, I would have to pay 52.00 dollars or I cant have them. I am on disability and I can not afford this kind of money, and I have two insurances. I called my doctor when I got home in tears, and the nurse fixed this situation, don't know how but she did. I do believe that walgreens was discriminating against me, and my disability, considering the pharmacist even called a manger up to speak with me about this matter. This will be posted all over the world wide web, because this is wrong and walgreens knows it was.

I take a class 4 drug (Alprazolam generic for Xanax), my insurance company states
that I can get it refilled when 75% of medication is used, however, the local store
for Walgreens absolutely refuses to fill the prescription until the very last day. Walgreens has no policy for filling for scripts, it's at the discretion of the pharmacists.
All or most are Indian and seem to feel they are better than anyone else. I went to
another Walgreens and the pharmacist said "sure it can be filled". Walgreens needs
to set up a system and follow it through such as CVS and Rite Aid. My son is a
pharmacist for CVS so I can't use them and Rite Aid pharmacists are also mostly
Indian. They are a horrible company, broke some law and were fined billions of
dollars by the DEA in PA. Not a good sign!

Hello I was at the lincoln illinois walgreens picking up meds for my mother.
At this time it was not busy, actually there was a gentlemen at the register already had his meds was checking out. No other customers waiting etc. I have had a serious leg injury and had my habd on the counter away from the gentlemen for a little support to take some of the weight off my leg. This nikki person was not being very nice to the gentlemen as he asked her a few questions as I observed. She was blunt and appeared annoyed period. Which is not any of my concern his business and how he was treated is not either. This nikki person as she was finishing ringing him up on the register said in a very sbrupt voice and gesture for me to get in line! Move! Like I was a child she was scolding. Needless to say this had been a very short time and I dont think I was wrong or did anything to provoke her attitude!
The gentlemen no thank you no nothing. Then I stepped over and she said you will have to wait, and called another staff member over to take care of me... This nikki was rude period and not walgreens professional or a walgreens friendly person. The next girl no I did not get her name I was very upset but she was friendly polite etc like I am accustomed to at lincoln walgreens. After receiving mothers neds a friend came and helped back out of the store as I was passing cosmetic counter I believe her name is regina asked if I was alright because it was evident I was not. I asked if the manager for the store was over the pharmacy as well she called a assistant manager whom both these women were very friendly nice concerned as I do go into the store alot. I have always used walgreens when I am home or away it has been my store for years. As they couldnt help me I asked then who was the manager of the phamacy and they said "nikki" I was just appauled this girl is the assistant manager of the pharmacy with her attitude? I am very distraught and right now I am re-thinking going to walgreens for anything. May sound like this was trivial but indeed it was not! I am letting you know for the sake of others. I have seen the pharmacy packed and never ever been treated rudely by any staff at the lincoln walgreens I have always felt good when I go there for anything but... Thank you

Walgreens has gone downhill fast, as I have dealth with Walgreens since the 80's but recently had problems. Due to my Insurance Coverage, I had to get a pneumonia shot at their Clinic. The wait time on their website was inaccurate, and I was harassed by the Technician prior to the shot about my Insurance Coverage, who did pay the bill. The next day I had pain and itching from the shot, which persisted for months causing additional doctor visits! Trying to get photos developed, I had to listen to the employee complaining about his job. Purchasing women's flip flops without a price, resulted in my being overcharged because the Clerk was lazy and used a men's flip flop for comparision. I did get a letter from the Walgreens District Office to call them, but they failed to give me their phone number, so I contacted the appropriate medical and legal sources to investigate, but the public needs to know!

They have a new pharmacist who has filled scripts for me many times. She knows who I am. Everytime I go to have a controlled substance filled, she asks for ID. Michigan law says if you know the customer you don't have to ask for ID, yet she insists. She acts like God.