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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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K
7:37 am EDT

Walgreens management

was told by the store manager that 'truth is not always the best policy' and this as we are now showing off our new 'excellent customer care' core values... just find it hard to swallow is all... really wish management would listen to the other side of the story sometimes...

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Ruth and Kevin
Orange, US
Mar 28, 2015 11:17 am EDT

Well you were not being truthful either. You were dishonest about your education. I doubt any company would hire someone that has terrible spelling and grammar.

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J
2:53 pm EDT

Walgreens medications

I have been going to Walgreens on Kempton Street in New Bedford for my prescriptions for years. I do not know why I put up with the things I have from this company but I did. I have had multiple surgical procedures in the last 15 years. I have been on and off different pain medications for the better part of the whole 15 years.
I had an issue with a pharmacy technician calling all the other pharmacies in my area about my medication history. The pharmacist and pharmacy technician did get fired for HIPPA violations. The pharmacist fought his firing but he was the ultimate supervisor of the technician. Jump forward to 2015, I had 1/4 of my lung removed late in 2014 and I am in considerable pain. I have seen a pain specialist. I am going to try spinal electrical stimulation implant but until my insurance approves the procedure I must be on pain medications I am on Morphine ER 15mg every 12 hours, a very small dose. Did I mention I am a disabled RN with over 20 years of experience? I bought my script to the Walgreens I go to, I have to go there due to the pain management contract. The pharmacist refused to fill the prescription 1.1/2 days early. He wanted to keep the script I refused. as later that week I was due in Montreal for a wedding and getting Morphine filled in Canada from a local doctor would be impossible. I contacted my doctor and she approved a fill at CVS, right next door to Walgreens. I was in the store for 10 minutes and the script was filled. The pharmacist at Walgreens never ran the script against my insurance, just flat out refused to fill it. I have since transferred my scripts to CVS, never to step foot in Walgreens again. The got me twice, never again.

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1skippy
1skippy
Taylor, US
Mar 24, 2015 9:44 pm EDT
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I have seen several complaints about various Walgreens doing this to people. Pain killers are under attack these days but if a person has a script then they should not mess with anyone, refusing to refill 1.5 days early don't make any sense.

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1:32 pm EST
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Walgreens prescription for pain meds

I am sick and tired of trying to get pain medications filled. First one pharmacy is out so you go to the next pharmacy who has it and get it filled there only to have that thrown in your face and you are looked at suspiciously for having traveled around with your pain med prescriptions. I am a person who has systemic lupus and rheumatoid arthritis for years. I was involved in a major car accident when I was 2 years old, I am now 53. I've had over 100 surgeries including back surgery and a hip replacement x 2, hysterectomy, etc. To say that I am in pain puts it mildly. I was told years ago that I would need to start seeing a pain management doctor in order to have these types of prescriptions prescribed on a regular basis. I was an obedient patient and did as asked. Now I am seeing that pain management doctors are being viewed as "dealers". I will be on pain management therapy for the rest of my life if I am to have any quality of life. Why in HELL are pharmacists in charge OVER my doctor in ALLOWING me to get my medications filled? If my hip doctor prescribes a pain medication for me because I'm having severe pain this month and I get that filled, am I not allowed 20 days later to get another prescription for a different medication filled from my pain management doctor filled? I was just given a long acting hydrocodone prescription along with the regular hydrocodone prescription. I took these in to my Walgreen's pharmacy. I was told that the long acting was not stocked and they would have to order it and it would take about a week to get in. That was Saturday a week ago. I returned today, Friday and was told that they did get it in but that they had filled another prescription and didn't have enough to fill mine. Who was first, me or the person who got theirs filled? Then when I tried to get my other regular hydrocodone filled, I was told that because my hip doctor had just prescribed something for me on Monday that I would have to wait 5 days. Oh and by the way, I can't leave the prescriptions there to be filled whenever they DEEM THEY WILL FILL THEM, I must pick them up because they're not allowed to hold a FRIGGIN' piece of paper? What is going on here? If any idiot looked at my prescription history (and I know they can do this), they would see that I've been on this medication for many years. Why are they playing God or even worse, doctor now? I want to sue the pharmacy - any ideas on a lawyer that would represent me? I'm in pain and if my doctor prescribes me a medication, then their only job is to FILL IT!

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SJRepublican
, US
Aug 27, 2015 7:37 pm EDT

I agree but they tampered with my prescription. after being on pain meds for 6 years all of sudden I had an allergic reaction to the pain meds they gave me at Walgreen that mimicked the same symptoms as when I had a reaction to tetracycline, so I went elsewhere and have had no issues with allergic reactions after I realized what was going on; that they must have tainted my script with tetracycline. I saved some samples of these pills but I cant find a place to have them tested

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9:55 am EST

Walgreens pharmacy constantly out of pain medicine

Several Days in January 2015 I brought my pain prescription to the pharmacy as was told it was not in stock. When I asked if they could tell when it may arrive I was advised they didn't know. It was on order but it never comes. Advised me to just keep trying. I asked to speak with the pharmacist on duty on the 3rd try & she stated that even if they had it in stock the quantity was to high. They don't usually fill a controlled substance over 90 tablets in one month. My prescription was for 120 tablets. I tried 3 more times & was continuously advised "Out of Stock." The prescription is legitimate. I have been receiving the same medicine by the same doctor for a couple of years due to an automobile accident. I was forced to find a new pharmacy in January 2015 because the one I used had new regulations in place & I didn't mean one of them at that ime. A patient should be able to have their Medically Necessary medication filled at a pharmacy with out being denied services. The pharmacy has a duty to stock medication. If the prescription has all things required to be legal then there shouldn't be any reason the pharmacist refuses to fill. This was not the only Walgreens I was denied access to medicine. I tried several. I have tried several other pharmacies as well such as CVS, Walmart & Publix. With same reasons to turn me away. It is unethical & very cruel.

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9:35 am EST

Walgreens refusing to fill legitimate prescription for pain

Took my pain medication prescription to have it filled & was denied services. The technician took my prescription, looked me up in computer to see if I had been a customer in the past (which I was), She then handed it back to me & stated I was not allowed to use any Walgreens pharmacy because I do not meet their criteria. I asked for details. Specifics. What was the issue with me, as a patient in need, that I didn't qualify for their services. My prescription was on time, written correct, all pertinent information was available. I had my ID as well as an affidavit from my Doctor stating the medication is medically necessary & he wrote the diagnosis on it & stated he has all my tests supporting the diagnosis. The technician wouldn't give me any other reason & sent me away.

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1skippy
1skippy
Taylor, US
Feb 14, 2015 11:01 am EST
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That said, they are getting real strict on controlled substances. There are a lot of other pharmacies to use as stated above. You can always go to the Walgreen website, tell them what happened and maybe they will correct the pharmacy for what they did. You are on file so you have a foot in on reporting it, they ill also know that your account was accessed that day.

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5:38 pm EST

Walgreens $3,000 monthly sweepstakes

I bought some prescriptions at Walgreen to which I was given a receipt with a notification that if I take the survey, I can entered their $3, 000 monthly cash sweepstake by going into www.wagcares.com.

If you logged into www.wagcares.com, you get pages of advertisements and you have to almost CLICKED on every one of those sites to finally find the sweepstake entry. I read some views from other customers WHO ALSO COMPLAIN about this SAME issue. If the Walgreen receipt states to logged into www.wagcares.com, it SHOULD take the customer STRAIGHT to the sweepstake survey site..NOT TO EVERY OTHER THING listed on 2-3 screens.
To get to the sweepstake entry, you have to answered about 10 -15 customer evaluation multiple choice questions(5 - 7 minutes) to get to the end where the entry form for the sweepstake. When you get to the application and you start putting in your name, address...IT FLIPS ITSELF OUT to THE NEXT SCREEN) : THANK YOU FOR YOUR SURVEY. It does this before you can finish entering all the necessary data on the entry form about yourself for that sweepstakes You try to use the back arrow to get back to the previous screen where your entry application was so you can finished entering the rest of your information and it won't let you.

If you go back to and re-find www.wagcares.com and try to start from the beginning, it also won't let you stating again : THANK YOU FOR YOUR SURVEY. SURVEY HAVE ALREADY BEEN TAKEN.
Survey: [protected] Password: [protected]
How to contact Walgreens:
Walgreen Company Corporate Office
Write or call us at:
200 Wilmot Road
Deerfield, IL 60015
[protected]

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2:10 pm EST
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Walgreens - price Gouging

went to get two Tamiflu prescriptions filled in two Walgreen Pharmacies. The first took the prescription but didn't have them in stock. Sent us to another Walgreen that had Tamiflu. We gave them our insurance cards and the first thing they said was that they couldn't get through to the insurance carrier, they also said we need new insurance cards. We did...

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2:02 am EST
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Walgreens Repeat prescription delays

I had thyroid surgery in my early twenties because of an over active thyroid (graves disease). For thirty years my levels were normal. Then, I developed hypothyroid symptoms which took my health to the extreme in the other direction.
After gaining 40 lbs and not being able to remember where I lived or who I was, my husband took me to an endocrinologist. Great decision. She put me on non-generic Synthroid.
I've been having my prescription filled for years (at least 10) by Walgreens since day one. They've always operated like clockwork as far as getting my prescription ready for pick up when the last month's supply was getting low - most times, three days ahead of schedule.
I wish I could brag the same great service I've been receiving for the past few months. Sometimes my prescriptions have been late a day or two.
This time I ordered on the 14th. By email Walgreens received my order on the 16th. My last pill was the 20th. I received an email on the 24th stating that they were unable to submit payment to my insurance carrier. Today is the 26th and it looks as if I'm not going to be receiving anything for the next few days.
I've got great insurance set up for auto pay every month. I'm up to date with ins info.
What I can't understand is why the service has taken such a dive.
I have a distant friend who was once a pharmacist at Walgreens in another town about 20 years ago. It was such a stressful job that she had to quit. (Maybe that CVS pharmacist with the very nasty attitude should consider the same thing.) I know that health insurance companies are leading us all around by the nose and can be difficult to deal with.
But why should that mean that any patient (not just me) should be left without their medication?

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9:54 pm EST
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Walgreens discourteous discriminatory hydrocodone prescription policy

If you are reading this, it is very likely that you have fallen victim to the infuriating dilemma of not being able to fill your duly authorized Hydrocodone prescription. I too have observed the "we're all out" stonewalling so common at numerous Walgreens throughout the country. Indeed, I witnessed multiple occasions over the last month during random observational visits to investigate this matter, where customers with valid scripts for Hydrocodone were turned away rather curtly by Walgreens pharmacy staff. How do I know the scripts were for Hydrocodone? Because I asked the customer in the parking lot, explaining that I was investigating the seemingly impossible task of getting a script for this commonly prescribed pain medication filled on a timely basis.

Before I continue, I should make it clear that it is all too obvious, that the rank and file employees at Walgreens have become toughened by the company's insipid policies that make it virtually impossible for them to offer the kind of customer service that we have every right to expect. Indeed, the responses from staff ranged from contrite and apologetic (mostly when talking to the aged), to curt and rude. What I found extremely disturbing however, was an obvious pattern of treating poor and minority customers with attitudes that can only be described as ranging from condescending, to downright rude. If you are a poor non-white minority individual in need of prescription pain medication, not only will Wallgreens staff treat you badly, but they will often seem to take cruel pleasure in turning you away while simultaneously making you feel like a common criminal. Yes, sometimes they even laugh at you behind your back. Because many of these individuals lack the understanding of their rights, most seem to contritely accept even the worst treatment.

On the other hand, I obsrved a professionaly dressed (suit and tie) white male, who simply refused to be put off. He correctly stated that his prescription was valid, that he had been taking this medication for many months, and that he had dealt with this Walgreens exclusively. He was very insistent that the pharmacy assist him in obtaining the medication by either having it couriered from another location, or at least contacting other branches in order to locate one that had it. He was quite determined, and intimated that he had placed this order several days prior, and had had quite enough of their excuses. He also made it clear that he had no intention of suffering withdrawal symptoms, and he then produced the Walgreens paperwork indicating the symptoms he could expect were his pain medication abruptly discontinued. This seemed to be the turning point in the interaction. Clearly this customer was not going to accept the curt "we are out and have no idea when we will have it in stock" answer. Instead he rightly placed the responsibility on Walgreens. Once it was clear this man wasn't leaving without satisfaction, the staffer agreed to call around to find a store that had his medication. Eventually, they did find one and the man left, presumably, to obtain his pain medicine. (Note, I did not interview him because HE indicated revealed that it was Hydrocodone.)

What is clear from this observation, is that Walgreens pharmacies operate on a unwritten policy of "white, well-dressed, squeaky wheel gets the grease" This is disturbing on so many levels, I'm not sure what else to say.

Clearly the new regulations regarding Hydrocodone are creating massive problems for people who should never have to face them. These are people operating in good faith, who have the misfortune of requiring strong pain relief medication. That there are many, many people in need of this medication is not at all surprising. The U.S. population is aging, and many are still finding it necessary to work well into, what would ideally be, their retirement years. Hydrocodone, for all of its vilification by the DEA and certain politicians, is keeping many of its users as hard working tax paying members of society. At the same time, less than 1% of patients on pain medication are getting into serious trouble with the drugs. The automobile industry, in contrast, could only dream of such a record for safety with their products.

I've chosen to single out Walgreens, because they are the largest pharmacy in America. They claim to offer kind, knowledgable, and compassionate service. And to be fair, I saw many examples of this during my investigation. However, once again, we are seeing people whose needs fall outside what I will call "the easy to satisfy norm, " who are being made to feel like they are simply too much trouble to help. The DEA and the burdensome new regulations placed on Hydrocodone are almost totally to blame. However, Walgreens staff also seems to consistently show indifference, or to even take pleasure in withholding service from poor and minority customers who have just as real a need for pain relief, as the well dressed professional white men. That is simply unacceptable.

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3:32 pm EST
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Walgreens irma in the beauty dept, 23rd st location

Late 2012, an employee named Irma at the newly opened Miami Beach Walgreen's on 23rd Street in the Beauty Dept was so unhelpful that it was shocking to me. She is Obese, just noting that only because she is lazy, and not the right person to be helping others who are nice to others and very helpful herself. My complaint is her personality and the outer layer may be a factor since she is a diva and cannot help others and that is her job? I was a loyal, frequent shopper of Walgreens since before I was born LOL I do shop at many of the Walgreens now still and find no fault with anyone, but this one employee named Irma who I am compelled to report. She actually changed my behavior drastically from being a loyal Walgreen's customer to becoming an avid or frequent shopper at CVS from 2013 to present. I am happy now and have closure in this report. I only buy an Arizona iced tea here and there from Walgreen's since taking a chance and changing to CVS right after Irma was just unfriendly and verbally abusive. I save money too at CVS. Irma was so verbally standoffish and me, was so kind and even spoke Spanish with her since she was learning English. Irma, who can be super unempathic to a customer's needs, still works at Walgreen's and I shop CVS now mostly and Walgreen's when thirsty and need an iced tea. Walgreen's is a good company and maybe they give Irma too much support. I wish they would pay some of the other good workers and managers well and there are many, and get rid of Irma, but life isn't perfect. Thank goodness for CVS or an alternative and that I finally could walk away from someone who makes your experience bad when you are respectful to them, their language barrier, and smile and talk nicely to them as a person not even noticing their obesity, but now have no compassion to such a poor character of a person. Shopping CVS was my response :) and I save much more money :)

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Injured in USA
Injured in USA
Best Place, US
Mar 10, 2022 8:18 pm EST
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Wow Wow lady lady lady where are your manners. OK Irma she gotta accent. Irma gotta attitude. Why you gotta keep mentioning Irma is a beast of a women. Are you one of those finger throat diving, filling the toilet up with your diarrhea 10 times a day from the exlax you been eating. Then you turn around and start sticking your head in the flush to push the balance of your pop tarts up only to turn around and do it all over again. Then you get ready with your mad skills put some makeup on to fill in your sunken face. Then to run out to Marshall to the kids department to buy size 4 panties and some knickers and a halter top to show your AAA chest and 15" waist. Praise you for keeping your health.

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5:54 pm EDT
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Walgreens prescription refills or rather lack of filling prescription refills

I recently had a horrible experience that i do not want anyone else to go thru. i had a prescription refill and they gave me 1/6 of the prescription stating they had to back order the balance. i went back 5 days later, at night, and they then told me it was on backorder with no available date. on some prescriptions this would not be so terrible but the medication i am on cannot be discontinued immediately. it can cause dangerous side affects or after affects i guess. they did not make any attempt to call my doctor to see if there was an alternate medication nor did they try to call me to notify me even though they have my cell phone, email and text authorization. they left me at night without any medication, no way to get medication or offer any help. i called their corporate office to see what they could do to fine me a refill and they couldn't be bothered to return my call.
please, please, please switch your medications from there. i would not want this to happen to anyone
i am still in shock over this. imagine being stuck like this at night.

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screwedover101
, US
Mar 24, 2015 4:38 pm EDT

Yes, I had a similar experience they only filled 1/2 my prescription. I was told they would have the remainder of prescription in 4 days. I returned after 4 days and I was told that they have no idea when they get a new supply in. What kind of crap is that. I am sure they knew right away they didn't have enough in stock to fill my prescription. And why couldn't they get it from another Duane Reader. There is one on every other block in NYC. What an unethical way to treat sick people.

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MkStItCh
West Seneca, US
Oct 24, 2014 5:59 pm EDT

One question... Why would you wait 5 days to follow up if the prescription is that important?
Everyone is always in a hurry to blame others for mistakes made but nobody ever sees the mistakes they make.

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Dona Collins Halterman
, US
Mar 05, 2023 11:39 am EST
Replying to comment of MkStItCh

It doesn't matter how long you wait. It is now 2023 and they are still doing this regularly. I have been fighting with them for 3 months to get a full refill of a critical medication. Now I am just going to take all of my business away and move it elsewhere. If they do not want to treat long time (or even new) customers decently, then they do not need my business. I do follow up in a timely matter. Get a run around. One time they told me they had 40 pills they could give me of a 240 pill subscription then gave me a run around for days to get more. I take 8 of this medication per day. It was a 5 day refill of a lifelong medication. Walgreens may be the biggest pharmacy in the country now but if this kind of behavior (and yes, some of them were very rude) that distinction may disappear.

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11:58 am EDT
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Walgreens customer complaint

If you have a prescription from a doctor for some type of painkiller and want to be called a painkillerjunkie, doctor shopper, drug addict and generally have your character insulted and impugned then you need only to take to none other than Mr john caxix, head pharmacist at Walgreens pharmacy in huntsille tx He's the ultimate ### that the pharmacy industry in general and Walgreens in particular have to offer.

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7:23 am EDT
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Walgreens photo

I wanted to create a canvass from Walgreens in Bayville, NJ of a picture that I took while on vacation. I had ordered the canvass online, uploaded the image, and selected the canvass that I wanted. It successfully went through, and the pickup was scheduled for the next day. I went in this morning (as this was a gift for my boss) and the sales lady couldn't find my product that I had ordered. I waited for approximately 10 minutes at the desk, waiting for the sales lady to try to find the product, without luck. She called over 2 other employees, who also couldn't find it. A manager then informed me that the store employee had made a terrible mistake and turned the canvass into a giant poster instead and that it would take approximately 2 more hours to make it into the canvass that I had ordered. However, because I was going to work, I couldn't wait 2 more hours and therefore, I have no gift for my boss. Furthermore, I asked if I can have the poster if they were going to throw it away and they said absolutly not, or I would have to pay for that in addition to the canvass that I had already paid for. Thanks Walgreens for turning what would have been a great gift into a terrible day.

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10:20 am EDT
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Walgreens threatened by a pharmacist

My prescriptions were transferred to this pharmacy after mine had closed. I was told that I would have no problems, that my prescriptions would not change. I have RSD/CRPS a horrific and disabling disease that reacts do much pain it is almost unbearable to breath. I have had my same prescription for 14 months filled at the pharmacy located at 10350 Royal palm Blvd, Coral Springs, Florida . Brian Boudraux I am unsure if this is the correct spelling of his name. However, on August 12th, 2014 I went to fill my same prescription that is filled ever month and he lied toe and threatened me. Thisan treats me as if I am nothing more then a drug addict and Never fills my prescriptions. He refuses to call my Doctor and told me that he would void my prescription and I would never be able to get it filled. The manager of the store was no help he said that basically he has the power to practice medicine without a license. He has in all the months that I have gotten my prescription filled there and watched as Richard the manager of the pharmacy filled it. He still is rude, obnoxious, and extremely disrespectful to the disabled. No one wants to live in this type of pain daily. But, to be allowed to lie to and mistreat customers should not be accepted by Walgreens. It is not the pain patients fault that they allowed their employers to cost them 80 million in lawsuits. They need to remove people like this from their employment. He has No right to practice medicine without a license. I think he should have his license suspended. This company needs to over haul their employees. They have lost site of patient care.

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7:35 pm EDT
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Walgreens transfer, lying about me quitting

I have been employed for Walgreen's from 2008 to 2014. In April, I put in for a store transfer to Santa Rosa, California.I contacted store 6722, community leader, Troy Ingold. He told me that he couldn't make a decision until he spoke to my community leader, AJ Everest. Mr. Ingold sent AJ a request that wanted a copy of my employee evaluation. AJ forwarded Mr. Ingold's request to Jaime Suanez, Loss Prevention Manager for District 215. Jaime told AJ that he wasn't allowed to send it because it was illegal to do so.
The next thing I know, both community leaders, district managers (Dan Kidson and Shari Mc Inaney) and both Loss Prevention Managers all started corresponding with each other.
On May 28th, AJ approached me at the store and informed that my store transfer was denied because of my employee evaluation. He told me that it was a "really ###" thing to have happen to me, but, not to get disgruntled over it. When I arrived to California, I tried to contact Troy Ingold. He was on vacation, so, I spoke to Claudia his ASM. I explained the situation to her. She put me on hold and contacted Dan Kidson. She got back on the phone with me and informed me that the transfer was denied and they were sticking to their decision.
On July 2, I applied for public assistance (e.g. food stamps, Medical, etc) I sent AJ Everest an Employment Verification form to clarify that my store transfer was denied and that I DID NOT resign. AJ put on the form that I moved to California and voluntarily resigned. I DID NO SUCH THING! I need the public assistance since I no longer have benefits through Walgreen's. I
I am asking Walgreen's to rectify this problem!

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paul blakeslee
Palatka, US
Aug 05, 2014 9:40 am EDT

have been getting medication filled from walgreens for 3 years, same meds, all of the sudden i get a pharmacist whom wants to be a sherriff instead of doing her job and it nearly cost me my life !

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Walgreens harassment

Pharmacist refused to fill my prescription after she had approved to fill in 20 minutes before that but said it would not be covered by my insurance because the doctor wrote it in correctly. So I went back to my doctor and told him what the pharmacist said and he apologized and rewrote the prescription. When I get back to fill the prescription the pharmacist then refuses to fill my prescription because the doctor alter the prescription, basically had my doctor rewrite the script so she could the have a reason to denie to fill my prescription which is completely rude, irrational and not to mention agianst the law.

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8:54 pm EDT
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Walgreens efficacy of pain rx

Several times we have had pain medicine prescriptions filled at our local Walgreen's. The doctor prescribed Percocet (but the insurance co. requires the generic). Some of the pills actually work. Some of the pills don't. The ones that don't work have a chalky feel to them - kinda crumbly. The ones that work are more solid and have a hard slick surface. All the pills are marked with the same numbers. These are all in the same bottle, same prescription. Does anyone else have this problem? This has actually happened with other medications too. WHO DO WE COMPLAIN TO ABOUT THE FRAUD THAT IS BEING PURPETRATED ON THE ILL PEOPLE BY THE PHARMACEUTICAL COMPANIES THAT ARE MAKING THE GENERIC DRUGS?

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JLSeagull
, US
May 12, 2014 10:20 pm EDT
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I'm sure the investors in this corporation don't want to hear that management is allowing fake drugs to be delivered for insurance money. Somebody should want to investigate. Keep complaining until they fix it. Also contact your insurance company.

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Store Inquiries:
1-800-WALGREENS
[protected]

Write
Walgreen Co.
200 Wilmot Road
Deerfield, IL 60015

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JLSeagull
, US
May 12, 2014 10:07 pm EDT
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I searched "fake pills" on google and found a lot of reports. Could be your local pharmacist is cutting costs, buying pills at a discount without asking questions.

Contact FDA
Toll Free
[protected], or
[protected]
druginfo@fda.hhs.gov

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Walgreens overcharged prescription - refused to run through insurance

For over 7 months, I went to the Walgreens in Platteville to fill/refill my birth control prescription. The insurance I had at the time only covered the name brand and NOT the generic. That was one of the reasons why I took the insurance I did; as in the past my body would react to most generics. Normally, I would go and pick up my prescription free of charge without any problems. However, recently I went to pick up my refill from the same pharmacist as always (may be the only one, it is a small town after all) only for him to tell me that it would cost $38 this month. When asked what had changed, he responded with 'you must have hit the medication cap on your insurance'. I refused to accept the medication and told him I would call my insurance company to confirm. After this he tried pushing me into just paying for the medication and leaving stating that he had already done so and it would be a waste of my and his time.

I did end up calling my insurance company shortly after. They told me that I had no such cap, and the charge was for a generic and nothing had been run through their system recently. They also informed me that this act is ILLEGAL and instructed me on how to go about reporting the incident. I confronted the pharmacist again and informed him what I had just been told. He told me he would change the medication even though I was wasting his time again. Upon checkout, he ran it though my insurance (I made sure this time), and it rang up as $0.00. Imagine that. I thanked him and left.

Since the incident, I have transferred my prescription elsewhere. I will not be returning to this or any other Walgreens, especially to get a prescription filled. There is no reason to be so rude to a customer. There is also no excuse whatsoever to violate a law and not run a prescription through someone's insurance. I did file my report and was told an investigation has been started. I hope you enjoy
it [censored]bag.

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Justin Baty
Baltimore, US
Apr 24, 2014 6:54 am EDT
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"I left my brain on the counter at Walgreens. I am going back tomorrow, if they don't help me to find it I'll demand to see the tape!"

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Anais Melero
, US
Apr 20, 2014 1:01 am EDT

i left my iphone on the walgreens counter of loiza street and when i called i was told that it was not there. IT IS A NEW 2 DAY OLD IPHONE. i expect that tomorrow when i go they show me the security tapes but if they don't i will lawyer up.

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MkStItCh
West Seneca, US
Apr 21, 2014 8:41 pm EDT

It might cover theft but not loosing it... She says she just left it on the counter. For all we know, she left it someplace else and just does not remember?

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Logicisyourfriend
Moose balls, US
Apr 21, 2014 5:49 pm EDT

How do you know for sure that your insurance company wasn't the "[censored] bag" ? Insurance companies are notorious for this kind of stuff. But you are willing to engage in name-calling anyway. Stay classy.

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Logicisyourfriend
Moose balls, US
Apr 20, 2014 10:10 am EDT

There are a few lawyers who didn't have a good laugh today - give them a call.

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Walgreens incompetence and discrimination

I have never had as much trouble refilling a prescription as I have at Walgreens yesterday. My Dr. Called in my a refill for my usual prescription of Hydrocodone, which I take for fibromyalgia, as well as migraines on Fri. The 17th. However, when I called the pharmacy yesterday to check on the status of my script I was told that no refill had been called in. I politely thank the technician and then call my Dr.'s office to check with them. The Dr.'s assistant calls back a few hours later to confirm that the script had been called in on Fri. but that she would call the script in again to the pharmacy upon hanging up with me. I then return to Walgreens under the assumption my script would be ready, only to be told that again it had not been called in by the Dr.. The technician tells me she will fax over the refill to the Dr. again. I thank her and leave. Shortly after leaving the pharmacy the Dr.'s assistant calls me for a second time and assured me that she talked to pharmacist, and that I can pick up my script in an hour from the pharmacy. Two hours later I return to Walgreens yet again, only to be Denied this time by the pharmacist, who blatantly lies to my face and says that he never spoke to the assistant. He states that it is too early to fill my script and that the Dr.'s office will need to call back in the morning to speak to the pharmacy manager this time to release my script. Knowing he's giving me the run around I become agitated and drive off. I am forced to call the Dr. Yet again to have them release the hold on my medication the following day, which they gladly do. I returned to Walgreens this morning and was finally able to pick up script after countless phone calls, trips, and aggravation. I'm so disappointed with the incompetence and unethical behavior of certain employes at this particular Walgreens Pharmacy. I have been a loyal costumer for years, but not anymore. I refuse to be lied to and discrimatef against in the most obvious ways because I am on pain medication for a chronic illness. Me and my $250.00 monthly prescription coats will find a new pharmacy where will be treated with respect and dignity.

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Walgreens don't know where they sent my pictures

I wanted to share a warning about ordering photobooks from Walgreen's. I did only because I got a code for a free one, what a mistake! I received the book in the mail today (the only way to obtain it) and while my grandson's pictures are on the cover the inside is pictures of another child. I have spent over an hour on the phone with Walgreen's trying to find out who they sent my grandson's pictures to and they tell me they have no way of knowing who has his pictures! I am horrified beyond belief where those photos may turn up. And I am thoroughly disgusted by Walgreen's lack of concern.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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