Complaint Rating:

Company information:
Walgreens
Clarksville, Tennessee
United States

We took our daughter to their clinic for a strep test because it was after our pediatricians office hours and the hospital said it would take several hours before they could get to her. We got in after completing their registration log in and the Nurse Practitioner did the quick swab test which was negative. He said he would send the other sample in for the culture test which is more accurate and would call us back if it was positive in three days. We never heard from him and assumed she did not have strep. A few weeks later she came down with terrible headachs and a severe rash. We took her to our pediatricians office and they diagnosed possible Rumatic Fever which is a result of an untreated strep infection. We called Walgreens back and found out they never sent in for the culture. After several doctors and a heart specialist she does not appear to have severe long lasting problems of full blown rumatic fever. Our pediatrition and the hospital said it is routine to get the culture because everyone reacts differently to strep. The only advantage to the swab test is if positive you can start antibiotics right away. We will never use Walgreens again for anything. We complained to the corporate office and they did nothing. They appear to be trying to make a quick buck on questionable medical practices.