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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
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4:52 pm EST
Resolved
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Walmart ricky norton

Today 12/12/08 I went to walmart to purchase a moneygram as asked by Ricky Norton of 10 Newbury Street, Damvers, MA 01923. I agreed to purchase a teacup size yorkie for $400 and was to be shipped via Delta soon after receipt of payment. I received my confirmation number and sent to Ricky, which we've had many text and voice conversations which I kept. After I left work to head to the Philadelphia airport to pick up the precious 1.5 lb. pup for my daughter as a christmas gift, I received a text from Ricky stating he needed $150 more because he forgot they charged a fee of 150 for a Live Animal Transportation Fee. I stressed to him that we had an agreement and I was paying nothing extra and demanded a refund. I have yet to hear from him nor been able to locate his whereabouts. Would walmart moneygram be able to track the facility where he picked up the money and possible have an ID or video of the person aleging to be Ricky Norton? I am demanding to him via text and VM that he refund or I am pressing legal action. This again, as for many, is most possibly and positivily, a scam and right bfore Christmas which in theses economin imes, the normal person can not afford to loose $400 PLUS $22.92 for the moneygram. I am asking for help from anyone and everyone who can direct me with this horrific situation. I am not only out a special specific Christmas present but $422.92 which will now doulble to make up for what I was suppose tho get for my daughter. I will accept phone calls o my cell [protected] if anyone has been through this and can guarantee me getting my money back.
Oh forgot, Ricky Norton's "cell" number is [protected]

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Paige Scruggs
Belden, US
Feb 02, 2011 11:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yes, this exact same thing just happened to my husband..well, very close. I am very interested in a class action.
Collins: I am contacting you via the email address above, but please feel free to contact me pscruggs@hlhlaw.net.

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Collin Robinson
Torquay, GB
Jan 05, 2011 1:34 pm EST

Im starting a class action againt Money Gram Internationinal, that is a cost free to you, chance to sue Money Gram International, and keep any awards from the court. The condition is you can not accept any offer by Money Gram International, indevidualy.

Contact me at cdr-1234@hotmail.com if you have a complaint, against Money Gram International.
Collin

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Not Paranoid
, US
Apr 06, 2010 2:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've used Western Union for money transfers in the past, and thought of trying Moneygram for a change, only because their fees are a tad cheaper. WRONG! What they advertize is not what they end up charging you.

In any case, my complaint centers around their RACIST PROFILING policy. I sent some money overseas for the purchase of a rare soccer match on DVD - recipient happened to be named Mohammad. THEY CHARGED ME $14 FEE (for USD35 transfer), FLAGGED THE TRANSACTION, AND REFUSED TO RELEASE THE MONEY.

After furious inquiry as why they held the funds back, one of the senior manager of the "Escalation Department" said that the name matched some list maintained by the Office of Foreign Assets Control, US Dept. of Treasury.

MILLIONS OF PEOPLE GO BY Mohammad, Muhamed, Muhamad! This is TOTALLY uncalled for!

Recipient went to the bank THREE TIMES to retrieve the money. He was NEVER told why they would not release the money the first two times. IN FACT THE RECEIVING BANK, NEVER GOT THE MONEY TO BEGIN WITH. When I relayed what I had learnt, he went back a third time, complete with affidavits, character statements and proof that he was not a terrorist - just a civilian who happened to own footage of a rare soccer match. (eBay anyone? This is NO DIFFERENT!).

Going on a week now - they have still not released it. He is on the verge of cancelling the transaction. Not worth the humiliation for 35 bucks! (He wasn't even making a profit, just sharing a match with a fellow enthusiast).

The hell with Moneygram! PIGS!

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BLABLABLA6969
Austin, US
Jan 30, 2010 8:30 pm EST

Good luck! I lost $950
. What a sorry company. No live help!
This line is crap!
Affordable: Competitive pricing that often costs less than our competitors
Benefiting You.
$24 to get a copy of reciever's reciept. WHATCH OUT FOR HIDDEN FEES.
Phone support What a f@#$%ng joke Press 1 to go to where you started. Want help?
No such thing here. Your on your own
According to them there great. LOOK BELOW
DID THEY MEET YOUR VALUES?

Our services are designed to meet your values, which is why our money transfers are:

Affordable: Competitive pricing that often costs less than our competitors. Additional discounts are provided with our MoneyGram RewardsSM Program.
Quick: Customers can send cash quickly, usually available to the receiver within ten minutes.*
Reliable: Our service is secure and guaranteed.
Convenient: MoneyGram offers a variety of convenient ways to transfer money,

THERE LIKE PORN & BANKS OFFERING EVERYTHING DELIVERING NOTHING.

ComplaintsBoard
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6:51 pm EST
Resolved
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Walmart poor service

When going to pick up my pictures I was informed that they had not been ordered on time, and were still not there after two weeks of waiting. So I check back the next day, and the guy tells me that a box of them came in but that he wasnt going to open it to see if mine was in there. I said alright well i'll just try again later, and he got a complete attitude with me and said well i'll put you on hold and you can wait for me to do what I need to do and then i'll get back with you at some point. On hold? Is he kidding me, it made me want to drive down there. The next day I go in there to see if by some chance they have arrived, and am greeted by a huge line of people in the studio, and guess what no studio employee. I guess they just went on break and never came back, and the sad part is that all the people in line before me had appointments and had been waiting over an hour for someone to show up. I still have yet to get the pictures I paid for. I am completely unsatisfied with this portrait studio, and will not be using them in the future. They need to go over their customer service skills.

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weav4
Piketon, US
Mar 29, 2013 5:08 pm EDT

i want to order prints online and there is no way possible that you can order them because the site they give you don't work at all

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AtreiyuSwift
Milaca, US
Apr 21, 2009 2:48 am EDT

Too much caps lock.

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DEBBIE FULK
oak hill , US
Apr 12, 2009 5:42 pm EDT

I WOULD LIKE TO KNOW WHY, THEY USE BLACK BACK GROUND SO MUCH.I TOOK MY GRANGDAUGHTERS UP TO JACKSON, OHIO AND GOTTEN THEIR PICTURES TAKEN AND THEY USED TO MUCH BLACK FOR IT TO BE SPRING TIME.YOU CAN CHECK THEM OUT AND SEE WHAT I'M TALKING ABOUT.I GUESS THAT THAT WILL BE THE LAST TIME I TAKE THEM TO WAL-MART TO GET THEM TAKEN. DEBBIE FULK OAK HILL OHIO.

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Cameron
Amherst, US
Dec 31, 2008 12:09 pm EST

From the sounds of it, that studio has staffing issues that need to be addressed immediately. You did NOT deserve to be treated that way.

Please direct your complaint to CPI Corp. That is the company that owns PIcture me. Copy and paste, or go directly to www.pictureme.com and scroll down for "Contact Us"

http://www.pictureme.com/cpi/en-US/global/MinorFooterNav/contactus/customercare/Studio.htm

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12:41 pm EST
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Walmart terrible experience

My eyeglasses frame made by titanium was broken at sep 2008 while I cleaned lenses, which was bought from walmart in jan 2008. I asked them to replace it and they said that the frame warrenty had only 60 days. I complained it to them to make no sense because the previous frame I had had kept more than 3 years. If anyone knows the only 60 days warrenty of a frame who buys it at walmart? Even worse they suspected me to buy it there while they found my information from their system, i.. E. They found my info but they said that they didn't have my purchase record. I had bought it only once at walmart.

I doubt that the frame may had a fault from the beginning because people know titanum is very flexible as well as very strong I complained them to mention the such a short warrenty policy before I bought it and they said you didn't ask it. What on earth is it? Is it walmart customer care? It's not acceptable nor has common sense. I'll have further action to correct it.

Also eyeglass is very important to protect eyes. Malmart warrenty policy and attitude to customer should be changed.

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Valerie
Valerie
, US
Nov 15, 2008 11:05 am EST

I am shocked, dismayed and appalled at the treatment I received from night support manager, Bob, this morning. On 10/21, I spent $55.79 in this store. When I got home I realized I was charged full price for tapenade, which was on the clearance rack with a few others (and yes, I did check the tags on the shelf). This morning, 11/2, I made a special trip this morning out of my way--ten miles x 2 = 20 miles--to return it. They had a female at their 'courtesy' desk, who took one look at my receipt and flatly announced, 'We don't do that before 7 am.' I asked for a manager and got Bob. I explained that the customer should not have to be inconvenienced any further when it is a store error. He kept pointing to a yellow sign that says, 'no refunds AFTER 10 pm.' The thing about that sign, though, is that it doesn't say what time they BEGIN doing refunds. I would think that would be up to the manager's discretion, ESPECIALLY since the policy they have posted on their corporate WEBSITE says, 'SATISFACTION GUARANTEED, Our goal is to satisfy our Customers... by Exchange, Refund, or Repair.'

Since I had my receipt, and it clearly was way before 90 days, and it was THEIR EMPLOYEE WHO DID NOT PROPERLY REPROGRAM THEIR SYSTEM, clearly Bob fell down on the job! ESPECIALLY since he was trying to tell me the sign says 'not before 7, ' when anybody who can read at the first-grade level can see it does not say that at ALL; it says 'not after 10 pm.' I pointed out to Bob that there are other stores in the area that I can shop in, such as Winn-Dixie and Publix, and I don't mind paying more for the sake of getting decent customer care. I also pointed out that since it was 6:27, surely he could accommodate me, since I have to be at work at 7 am. Again, he refused to accommodate a loyal customer. As it happens, I am also in the customer care business (actually it's half sales and half customer care.) We have policies and procedures, too, but we also know when the sensible thing to do is to make an exception. I spend about $100 a week between this store and Sarno, and I know that's NOTHING to Wal-Mart. But it is SOMETHING to me. And I can just as well divvy it up between a couple of local produce markets, and buying my soy products at my Church's health food store (again, it costs more there, but the proceeds will go to a Christian school, so that's fine with me). Anything else I need can be readily ;purchased at Publix or Winn-Dixie. Bob won the battle, all right. Him and his little yellow wonder sign. Unfortunately he lost a customer. But like I said--Wal-Mart could care less, right?

Valerie
Valerie
, US
Dec 01, 2008 9:23 am EST

I went to a Wal-Mart store for tire service, as one of my tires had a blowout in the wall the size of a baseball. I often monitor the condition of my tires. While at the Wal-mart auto shop, I took a closer inspection also to the inside walls of my tires, and discovered a crack wearing in the walls of 2 other tires. This could have been from the intense summer heat in the parking lot, as my tires had plenty of tread remaining.

I've always gotten good wear of tires in the 30 plus years I've been driving. I spoke with the woman who was writing the invoice, and the supervisor, who was supposed to ensure my exact specifications were completed as requested. I asked got specific clarity that they replace the cracked tires, along with the blowout, with new tires... and the new tires placed on the rear for safety.

I also ask that they take the good rear tire and use it as a spare. After paying for the job and then going to my car, I inspected to ensure they'd done the job as I'd specified, which we had gone over very clearly. No they had not. The good tire from the rear was missing altogether. They had put a new tire on the front. The only spare tire I had in the trunk was the blown out tire with the hole in it's wall the size of a baseball.

I was horrified. I was scheduled to go to Charleston SC for a followup appointment with orthopedics as I had a cast from having broken my wrist. I spoke with the staff and learned that they had taken the good tire from the rear and put in into a pile of tires inside the shop, nearly ripping me off of a perfectly good tire. I work hard to earn a living to make sure I have at least the necessities in life.

To have a monster billionaire company like Wal-Mart literally try to rip me off was, to say the least, aggravating. Rather than even offer me a sincere apology and immediately initiate correction of the problem, the staff (except for the woman greeter, who had a half-way decent demeanor) acted like they were 'half-witted about what even a half-way prudent person would have done.

I certainly let the supervisor know how I felt about the matter and their putting my safety in jeopardy; and that I had a life to attend to, rather than having spend double time there for such negligence. Inside I felt very annoyed but kept my cool, considering the circumstances. The supervisor whom I'd given the specific instructions to actually got a bit of an attitude, as though he was trying to turn it around on me somehow.

Of course there was no way he could since he simply didn't ensure the job was done as we had very clearly agreed. I could have gotten stuck in a 60-mile stretch on US Highway 17 between Georgetown and Charleston, where there is nothing but woodsland. That could have cost me quite a bit since I would have had no replacement spare tire. If I'd had a flat tire, I'd had opened my trunk to find nothing but a blown out tire for a spare.

In this case I asked to see the General Manager of the store. This situation was bad enough I felt it necessary to insist on speaking with the General Manager of the store. They finally got the job corrected. I don't think it even dawned on them to even verbalize an apology. They must be trained to never apologize to any customers, like it would be admitting guilt or something.

I was certainly not interested in any type of civil action for their careless, or cheating 'mishap.' All I cared about was, when it comes to the tires on the vehicle I drive, I have to ensure they my care is as safe as possible. On top of this, I learned very shortly afterwards that the individual who did the job, had disconnected something in my electrical system, which ended up costing me a trip to my mechanic.

Since my car is a Mercedes, repairs are considerably expensive. That's pretty sad. They tried ripping me off of my tires, and in the process incompetently didn't reconnect something they disconnected. I was not about to take my car back to Wal-Mart, and put it in their hands.

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Brenda Oliver
Houston, US
May 17, 2010 9:13 am EDT

store # 1137 / Manager is Estevan Rodriguez...lets just say up front...how in the world this person became store manager is beyond me! she clearly can not manager a store, with no respect for customers at all...I was in the store to return an item on Sunday 05/16/10 around 2pm and stood in line for 45 min or longer, watched as (4) employees cleaned up a water spill, laughed back and fourth...Manager stood looking at them clean up the spill and there are at lest 20 customers in line for returns and only one person working returns? so I asked if the manager could get someone else to help out in customer service? one employee told me, Oh I don't know where the manager is right now! I asked can't you page them to customer service? was told no! another customer asked for the mananger and they were told the same story, after 15min went by another employee came out from the back of customer service and stood at the there, I asked her...so she did she paged the manager and the manager replied, I'm right here around the counter at a register? the whole time...was even the same register, I had asked to page the manager, did she move to help us ? NO! the employee behind the counter said I called someone to help you what more do you want, then began to get really ugly...the whole time the manager was around the corner hearing everything, two more customers asked for more help in this dept. still no answer! after waiting in line for over 45 min to and hour, I was finally up to the counter, when here comes someone to help! OMG...still not the manager and no I am sorry for you wait? had the shoe been on the other foot, wonder how she would have felt... and for the manager to let an employee talk to customers that way, just goes to show you how much she cares about her customers! Walmart is just not the family store they claim to be...at lest this location is not!

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GrammarNazi
, US
Jul 10, 2009 2:49 pm EDT

Given the apparent intelligence of the person making this complaint (judging by their third grade language skills) this was probably all a misunderstanding that he/she was unable to understand.

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lcyoro
Waialua, US
Jun 23, 2009 12:57 am EDT

Why on earth would you take a Mercedes to Wal-Mart? I'm surprised they didn't refuse to do it altogether. My mom has a Mercedes and her baby doesn't go ANYWHERE except and authorized Mercedes Authorized Dealer/Shop!

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momof8
North Fairfield, US
May 25, 2009 6:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Debbie,
I am a walmart associate. And not one of my co-workers likes where they are working. We are treated very unfairly, and walmart knows there is nothing we can do. We cant complain, because the management team has a very swift retalitation policy against the worker, but not the other members of management. They do what they want when they want. They force people out all the time. And your right, we cant get unions representation, because they would shut the doors to any store that unionized, no matter how profitable the store is. Ask any associate why walmart doesnt cut their own meat anymore. Its because the meat cutters managed to unionize and then walmart decided that it was easier to IMPORT! their meat already cut then to let the meat cutters keep their UNIONIZED jobs. Ask an associate from Canada why they closed the most profitable store in Canada. Because they also managed to unionize, and within a two weeks they decided the store wasnt doing well enough to keep it open.
Walmart is a bad employer, and people are screwed these days into having to keep their jobs, no matter what, because the economy is so bad. So I work and keep my head and shoulders down, and never make eye comatct with ANY member of my management team.

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debbie in colorado
, US
May 19, 2009 7:23 pm EDT

Another negative comment about Walmart that I just don't believe. I do believe that there are those out there who just hate Walmart (probably someone associated with the unions who repeatedly are denied setting up business with Walmart's many employees). I have been shopping at Walmart forever and have yet to have even ONE remotely bad experience. And that goes for every one of my family members as well. And their return policies are above and beyond any other retailer. And their prices are spectacular!

The next time you're in Walmart ask one of the workers how they like working there.

Unions are not for everyone, and these people should just stop trying to give Walmart a bad rep. Unions are not needed when the management/ownership knows how to take care of their own.

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sick of all the corporate LIES
New York, US
May 14, 2009 6:07 pm EDT

Now you've got the picture! Once they get your money, the 'smiles' are gone--they couldn't care less whether you are satisfied or not...

check out this site for lots that will further 'open your eyes' to the truth--
http://www.walmartwatch.com

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pooper
Baltimore, US
Apr 29, 2009 4:01 pm EDT

What do you expect going to WAL MART for car repair. You've got to be joking.

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Dick
,
Dec 04, 2008 5:07 am EST

yes you are right .Wal mat is No smart

ComplaintsBoard
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8:13 am EST
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Walmart disgrace

I have been a proud Walmart shopper since I was a kid, but on Black Friday all of that changed! Walmart shoppers are animals! A Walmart Employee in RI was trampelled to death as he attempted to open the doors (how I hope the murders are caught every damn one of them) A young pregnant Woman is put in the hospital by yet another Walmart crowd..the one I went to was filled with fist fights and merchandise being stolen out of carts and hands of other shoppers..

You people are truly animals! I was in a crowd in the Electronics Dept. attempting to reach a shelf to pick up my wanted item..a wrapped skid was in my way as was a demented wild eyed Woman who was holding her arms out blocking people from getting past her the whole time she was yelling at the top of her lungs "I WAS HERE FIRST" when I said politely "excuse me" then tried to walk past her she stiffened her arm and growled "over my dead body ###"..I hissed angrily "don't tempt me" then I shoved her arm out of my way then made my way around the skid before I could reach my destination she begins screaming at a Cop in a maniacal loud voice "OFFICER I WAS HERE FIRST SHE SHOVED ME OUT OF THE WAY ARREST HER, I WANT HER ARRESTED" The Cop snapped angrily "she's a shopper lady if anyone here gets arrested it will be you, now put your damn arms down and keep your hands off other shoppers" she lowered her arms then glared at me, but her evil glares stopped when she saw I was looking at the portable cd players hanging on the shelf beside the skid and I was not interested in what was on the skid...the funny thing is until they were unwrapped no one was aware of what was on each skid..most shoppers were blindly throwing things in their carts afraid someone else would get them first! Some even reached through the plastic and tried to get to the merchandise, I even saw a few sneaking and trying to put holes in the plastic while a Cop stood nearby! Sadly these are the same people who tell their kids to "respect others", "be honest" "don't start fights" and "show respect for the law".. Several groups of maniacs actually ripped through the plastic before the employees could do it the entire time they were screaming "IT'S 5"..they should have heard what the employees said about that!

I used the back aisles to make my way back to my Partner and our Best Friend...I watched as two Women got into a fight over a dog bed (does that make it a ### fight?)..now this behaviour was not due to the sale it was due to them being insane..there was 6 more of those same dog beds, same size and color on the shelf and they were NOT on sale!

When I returned to my Partners side we went looking for the Hoodies that were on sale..another shopper heard us and proceeded to follow us to the hoodies..I found them first and told my Partner next thing I know this crazy Lady tries to shove me to the side and she begins frantically searching the rack, I found the 2 sizes we wanted then proceeded to put them in our cart, I noticed they were being studied by the same shopper and informed my Partner she decided to carry our merchandise so we halfed it between us and we left the cart sitting...

After awhile we decided to check out the dvd/vcr combos and found one on sale for $90..I handed my half of the merchandise to my Partner then picked up the player it was the last one on the shelf..as I turned around another crazy ### shopper walks up takes the box right out of my hand said "thank you" then walked away I turned to a Walmart Employee expecting help, but he only shrugged his shoulders said "crazy ### shoppers" then returned to his work..I thought about going after her, but that would have put me down to her level so instead I pointed her out to a Cop told him what had happened then watched as he talked to the female shopper she denied she did it, but then changed her story when she was informed there are working cameras in that dept. the Cop asked if I "wanted the player?" I said no because Walmart Employees are standing around with their heads up their ### letting psychotic ###ic shoppers attack other shoppers, steal other shoppers merchandise and threaten people..I told him an Employee actually saw what happened and offered no help at all and I refused to buy that player now..I told that customer she could have it, but I hoped it was defective and they refused to exchange it or give her her money back! The Cop however refused to let her keep the player he returned it to the shelf and stood watch over it until it was picked up by another shopper..the insane shopper did get another player she ended up paying about $120..I saw her angrily grab it off the shelf and put it in her cart! The whole time she was shooting me dirty looks like she was the victim, how I longed to walk over and clock her on the spot, but that would have lowered me to her pathetic level..

Here's the funny thing we left Walmart disgusted and went to Kmart..thanks to those sad ### Walmart shoppers we found bargain after bargain at Kmart..including popular movie titles for only $5..one film we saw at Walmart for $13, a male lunatic snatched it off the shelf before I could reach it, and yes it was the last one on the shelf. He actually laughed as he walked away! However I ended up buying it at Kmart for only $5...I got the last laugh..Kmart shoppers were nice and well behaved there was about 20 people trying to reach a dvd /vhs player..I was the first one at the shelf then here came the rest when the Employee pulled the first box down he offered it to the Lady standing next to me she shook her head motioned toward me and said "she was here first" there was only 8 in stock, so you see the smart shoppers were at Kmart..the wild eyed feeding frenzy animals were shopping at Walmart...btw the combo player was on sale for $59.99 with a $10 rebate..that's right we paid only $50 for my Moms early Christmas present it plays great and my Mom is thrilled...I found a pair of pjs at Walmart for $16 on sale for $8 only one left in my size as I picked up the pj set a Woman grabbed it out of my hand and disappeared into the crowd...I then went to Kmart and found a $30 pj set for only $11..at Walmart I found a pack of 4 undies for $8 marked down to $5 there was only four pair inside, I put them back then watched as a shopper jerked them off the rack and ran off into the crowd..I later found a pack (at Kmart) of undies 8 pair for $8, I needed bras I found a sports bra at Walmart for $10..no one grabbed this from me I just decided that was not a good deal so I put it back..later at Kmart I found a 2 pack sports bra set for $8..that's right, 2 sports bras for for only $8..Thanks to those lunatic shoppers we found some great deals..despite that they should not be proud of themselves..after all there is at least one family out there who will be minus a loved one during Christmas! My question is this how many Walmart shoppers would commit murder just to save a few dollars? Answer: roughly about 2000!

BTW Walmart shoppers if you were among that insane crowd not just here in Fla. but everywhere..ie pushing, shoving threatening, stealing merchandise out of shoppers carts and hands...cursing people you do not know, fighting or picking fights then be aware Walmart Employees and the normal shoppers like us who stood off to the side shaking our heads in disgust at the wild animalistic behavour you displayed well we made fun of you..big time! Tell me this, if you have children, and if not (thank God btw no one wants someone like you breeding) then pretend you do, would you want your Children to act that way? And if the answer is either yes or no, then you should be ashamed! Because, if it's yes then someone like you should not be raising kids and if it's no then you are a hypocrite (sp?)

For those who answered no I have a message for you...when you go to Church be sure you pray for the people you trampled on, beat up, cursed out, pray for the child who is minus a toy you saw in another cart or in someone elses arms/hands and helped yourself to..and please be sure you say a prayer for that Man (and his family) who was murdered by Walmart Shoppers greed! Happy Birthday Jesus! And Merry Christmas everyone!

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Valerie
Valerie
, US
Jul 24, 2008 4:43 am EDT

I went to the walmart in quincy last Saturday to get a fishing license. When i approached the fishing hunting department, No one was at the registar. So i found an employee and told them i needed someone at the desk to purchase a license. She got on the phone and called someone telling them im waiting for a license. After 15 minutes and no arrival i picked up the phone, not knowing how it works and called any department that would answer, telling them im waiting for a license. they paged over the pa system asking for someone to help me at the fishing depatment for a license. After another 20 minutes, Still no one shows. Now because of the pa system, their are 3 of waiting for license's. i again got on the phone calling anyone who would answer. at this time its been an hour. Finally Moneque a so called department manager showed up and couldnt find the key to the drawer to get the slips we needed to fill out for the license. She was calling someone a few times, And still the clock is ticking. While ive been waiting customers are asking me for help finding items. I told them if i worked here i would have quit by now. I told Moneque i wanted a discount for the 3 other items i will be purchasing. She told me in no uncetain terms, That she "will not give me a discount and that she was on a break when she pulled away to help me" I then told her i wanted to speak to the person above her! She then told me, "Im used to people complaing and it dosent bother me" Also she stated "good luck with Michele she 's is younger than all of you waiting and dosent have a clue" Well Michele did show up and granted me a 10% discount and really had nothing to say.

Moneque also questioned the amount of my gift card, i told her it was a gift and i knew it was $30. Because my nephew gave it to me to get a fishing license. She obviously hasnt a clue how to do her job. And is rude, arrogant and should in no way be a department manager. If anything she should be unloading trucks, so she will have nothing to do with the customers. I will be sure to tell my nephew, to never get me gift card to Walmart again. i would rather stand in line somewhere else. I almost took my dog with me, and would have left her in the car, Thank god i didnt. The heat probably would have killed her..

Valerie
Valerie
, US
Oct 01, 2008 4:25 pm EDT

The date is wrong, but this happened and I am hoping Walmart changes their policy..It was a busy shopping day toward Christmas..we had just begun shopping..no items in our cart..our first stop was the elctronics dept. we wanted to get some dvds..we picked out 4 dvds two were dvd sets about $40 a piece..the movies were $25 a piece..we placed them in our cart over $100 in total not counting tax..there was a line that stretched out around the entire length of the Elect. dept. into the shoes dept. we walked around the lines because we were not ready to leave yet..suddenly a walmart Employee jumps out at me scaring me silly I actually jumped, grabs my arm and yells "you have to pay for those movies here" I informed her we were not done with our shopping, she tightened her grip on my arm and said "you still have to pay for them here" I looked over at the long lines and said "like hell" I handed her the two dvd sets back and the two single movies..she made a face and said "don't you still want them?" I turned and said no we don't have time to stand in line twice..keep them! Then we walked away..I realize they have to protect themselves against theft, but my Partner and I are returning customers..acting as if everyone they come in contact with are thieves is very insulting..I for one do not appreciate it..I did end up getting both sets and both movies later, but not at Walmart..and we paid alot less for them! Btw we did find two movies up front in the 2 for $10 bin..we decided if they asked us to go to the electronic dept to pay for them we would just set them aside too, but happily they let us pay upfront for them...I should add when that Employee grabbed my arm she came close to getting her lights punched out, first by me then by my Partner...it is soo not a good idea to grab someone like that!

Valerie
Valerie
, US
Oct 08, 2008 8:06 am EDT

I received an ILO Tv purchased through walmart.com as a gift back in July 2007. I had no use for the TV until June of 2008 and I took it out of the package and plugged it in and it worked for 15 minutes and shut off. I tried to return it to my local walmart and called a rep at walmart.com to see if I could get a store credit or refund and I was refused. The return policy clearly states that damaged or defective equipment can be returned for a refund and the people at walmart refused to honor the return policy and turned me away.

Valerie
Valerie
, US
Oct 27, 2008 11:28 am EDT

Walmat did not bolt down their cart corral and upon entering the store a storm came in to Albuquerque, and slammed the cart into my brand new car and another new car. Walmart states that they are not responsible because I chose to shop on a stormy day and it was an "Act of God". I'm complaining because they denied my claim due to the fact that I was at fault for shopping at their store.

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Filip
, US
Dec 11, 2008 7:43 am EST

I have had it with Walmart and their crappy electronics..first I bought a Walmart brand cd player..only paid $20 that should have been my first red flag..my Nephew who was barely 2 tore up the box, but at the time I was ok with that I had after all a cd player..it never played from the start..armed with my receipt I returned to Walmart hoping to get an even exchange I was even willing to pay more for a different brand..the CSM said no, then the store Manager said no..I figured it was because I no longer had the original box never mind I had the paperwork that came with it..so I figured that was my fault so I tossed the defective cd player in the garbage and proceeded to buy a Memorex portable cd player with radio for $30..everything was fine for awhile anyway, now four months later it plays only every once in awhile..at times I will put in a cd and it plays, no problem! Other times I'll put in a cd and it says "error disc" meaning the player isn't recognizing the cd it just played the day before..so I turn it off and listen to the radio for about an hour then lo and behold it starts working again..I contacted Walmart on the phone and was told basically "too bad so sad..it's past the return time limit". I now own a $30 radio! My Cousin was recently in Walmart exchanging a pir of jeans when a Lady in front of her attempted to return a mixer no box just the mixer, the attachments and the paperwork that came with it, was she refused?..Hell no! Turns out she was a Friend of the CSM.. My next cd player will come from Big Lots, I once bought one from there and it lasted for 5 years.

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Jacob
, US
Dec 22, 2008 9:00 am EST

I take surveys all the time for different products, places, etc. The walmart survey is the ONLY survey that requires you to "purchase, apply for, transfer balance, etc." In order to be entered for their " you could win one of five" $1000.00 gift cards.

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Jack
, US
Jan 15, 2009 2:19 pm EST

I have been a proud Walmart shopper since I was a kid, but on Black Friday all of that changed! Walmart shoppers are animals! A Walmart Employee in RI was trampelled to death as he attempted to open the doors (how I hope the murders are caught every damn one of them) A young pregnant Woman is put in the hospital by yet another Walmart crowd..the one I went to was filled with fist fights and merchandise being stolen out of carts and hands of other shoppers..

You people are truly animals! I was in a crowd in the Electronics Dept. attempting to reach a shelf to pick up my wanted item..a wrapped skid was in my way as was a demented wild eyed Woman who was holding her arms out blocking people from getting past her the whole time she was yelling at the top of her lungs "I WAS HERE FIRST" when I said politely "excuse me" then tried to walk past her she stiffened her arm and growled "over my dead body ###"..I hissed angrily "don't tempt me" then I shoved her arm out of my way then made my way around the skid before I could reach my destination she begins screaming at a Cop in a maniacal loud voice "OFFICER I WAS HERE FIRST SHE SHOVED ME OUT OF THE WAY ARREST HER, I WANT HER ARRESTED" The Cop snapped angrily "she's a shopper lady if anyone here gets arrested it will be you, now put your damn arms down and keep your hands off other shoppers" she lowered her arms then glared at me, but her evil glares stopped when she saw I was looking at the portable cd players hanging on the shelf beside the skid and I was not interested in what was on the skid...the funny thing is until they were unwrapped no one was aware of what was on each skid..most shoppers were blindly throwing things in their carts afraid someone else would get them first! Some even reached through the plastic and tried to get to the merchandise, I even saw a few sneaking and trying to put holes in the plastic while a Cop stood nearby! Sadly these are the same people who tell their kids to "respect others", "be honest" "don't start fights" and "show respect for the law".. Several groups of maniacs actually ripped through the plastic before the employees could do it the entire time they were screaming "IT'S 5"..they should have heard what the employees said about that!

I used the back aisles to make my way back to my Partner and our Best Friend...I watched as two Women got into a fight over a dog bed (does that make it a ### fight?)..now this behaviour was not due to the sale it was due to them being insane..there was 6 more of those same dog beds, same size and color on the shelf and they were NOT on sale!

When I returned to my Partners side we went looking for the Hoodies that were on sale..another shopper heard us and proceeded to follow us to the hoodies..I found them first and told my Partner next thing I know this crazy Lady tries to shove me to the side and she begins frantically searching the rack, I found the 2 sizes we wanted then proceeded to put them in our cart, I noticed they were being studied by the same shopper and informed my Partner she decided to carry our merchandise so we halfed it between us and we left the cart sitting...

After awhile we decided to check out the dvd/vcr combos and found one on sale for $90..I handed my half of the merchandise to my Partner then picked up the player it was the last one on the shelf..as I turned around another crazy ### shopper walks up takes the box right out of my hand said "thank you" then walked away I turned to a Walmart Employee expecting help, but he only shrugged his shoulders said "crazy ### shoppers" then returned to his work..I thought about going after her, but that would have put me down to her level so instead I pointed her out to a Cop told him what had happened then watched as he talked to the female shopper she denied she did it, but then changed her story when she was informed there are working cameras in that dept. the Cop asked if I "wanted the player?" I said no because Walmart Employees are standing around with their heads up their ### letting psychotic ###ic shoppers attack other shoppers, steal other shoppers merchandise and threaten people..I told him an Employee actually saw what happened and offered no help at all and I refused to buy that player now..I told that customer she could have it, but I hoped it was defective and they refused to exchange it or give her her money back! The Cop however refused to let her keep the player he returned it to the shelf and stood watch over it until it was picked up by another shopper..the insane shopper did get another player she ended up paying about $120..I saw her angrily grab it off the shelf and put it in her cart! The whole time she was shooting me dirty looks like she was the victim, how I longed to walk over and clock her on the spot, but that would have lowered me to her pathetic level..

Here's the funny thing we left Walmart disgusted and went to Kmart..thanks to those sad ### Walmart shoppers we found bargain after bargain at Kmart..including popular movie titles for only $5..one film we saw at Walmart for $13, a male lunatic snatched it off the shelf before I could reach it, and yes it was the last one on the shelf. He actually laughed as he walked away! However I ended up buying it at Kmart for only $5...I got the last laugh..Kmart shoppers were nice and well behaved there was about 20 people trying to reach a dvd /vhs player..I was the first one at the shelf then here came the rest when the Employee pulled the first box down he offered it to the Lady standing next to me she shook her head motioned toward me and said "she was here first" there was only 8 in stock, so you see the smart shoppers were at Kmart..the wild eyed feeding frenzy animals were shopping at Walmart...btw the combo player was on sale for $59.99 with a $10 rebate..that's right we paid only $50 for my Moms early Christmas present it plays great and my Mom is thrilled...I found a pair of pjs at Walmart for $16 on sale for $8 only one left in my size as I picked up the pj set a Woman grabbed it out of my hand and disappeared into the crowd...I then went to Kmart and found a $30 pj set for only $11..at Walmart I found a pack of 4 undies for $8 marked down to $5 there was only four pair inside, I put them back then watched as a shopper jerked them off the rack and ran off into the crowd..I later found a pack (at Kmart) of undies 8 pair for $8, I needed bras I found a sports bra at Walmart for $10..no one grabbed this from me I just decided that was not a good deal so I put it back..later at Kmart I found a 2 pack sports bra set for $8..that's right, 2 sports bras for for only $8..Thanks to those lunatic shoppers we found some great deals..despite that they should not be proud of themselves..after all there is at least one family out there who will be minus a loved one during Christmas! My question is this how many Walmart shoppers would commit murder just to save a few dollars? Answer: roughly about 2000!

BTW Walmart shoppers if you were among that insane crowd not just here in Fla. but everywhere..ie pushing, shoving threatening, stealing merchandise out of shoppers carts and hands...cursing people you do not know, fighting or picking fights then be aware Walmart Employees and the normal shoppers like us who stood off to the side shaking our heads in disgust at the wild animalistic behavour you displayed well we made fun of you..big time! Tell me this, if you have children, and if not (thank God btw no one wants someone like you breeding) then pretend you do, would you want your Children to act that way? And if the answer is either yes or no, then you should be ashamed! Because, if it's yes then someone like you should not be raising kids and if it's no then you are a hypocrite (sp?)

For those who answered no I have a message for you...when you go to Church be sure you pray for the people you trampled on, beat up, cursed out, pray for the child who is minus a toy you saw in another cart or in someone elses arms/hands and helped yourself to..and please be sure you say a prayer for that Man (and his family) who was murdered by Walmart Shoppers greed! Happy Birthday Jesus! And Merry Christmas everyone!

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Bobby
, US
Nov 29, 2010 4:10 pm EST

When I ordered my Compaq Presario SR1055f Destop Computer, w/ Vista Home Premium, from walmart.com, delivered

site to store, I was told this model qualified for the Windows 7 Home Premium Upgrade.It did not.I have call & complained to the people at 1-800-WALMART and was told that I could not return the computer because I had it for 30 days, which I had not.

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Quenchu
San Antonio, US
Dec 12, 2010 2:41 am EST

I don't like Walmart very much, the lines take forever, the
managers are never there if you have a problem and the stores
don't even have a security guard inside nor outside the stores.
The prices are OK, but I really think other supermarkets are
way better.

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franticcat
Fairfield, US
May 29, 2011 5:35 pm EDT

If you go shopping on black friday you are likley have decreased life expectancy

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Walmart - denied check

I have been writing checks for 25 years and never had a bounced check or any other problems. Today I wrote a check at Walmart, which I have done probably hundreds of times before, and my check was denied. I totally humilitated in front of a long line of customers and my own mother. The cashier gave me a little slip of paper with a 1 800# on it which I...

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Walmart scam

This is the worst i have seen yet walmart! I want to file a law suit against you suckers. I bought this card for a very important reason!

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Walmart over charge for sale item

During the thanksgiving day sale there were "Riders" jeans on sale for 8.00, all sizes including plus sizes. The add showed only a pictur of the blue ones and I needed black (for work). I had been checking Walmart for my size and they had been out of them. Well when I went at 5:00 in the morning the day after Thanksgiving I went to the dept. for my size clothing and they did have my size but I wasn't sure if the black ones were on sale. So I took a pair and scanned them and they scanned the regular price. I thought well the black ones must not be on sale but I needed them anyway so I bought 2 pair at 19.96 each. The following Monday a girl I work with said she got her black ones for 8.00 so the next day I went to Walmart and found the same EXACT jeans I had paid regular price for 8.00. They were located in the juniors dept with all the other jeans that were 8.00. I went to customer service and explained the situation and the lady there told me to bring in my receipt and I would get a refund. So 2 days later I did (they still had the jeans for 8.00). I was told the jeans I got from the plus size dept were not the ones on sale even though they were the same EXACT jeans, they had different numbers because the ones on sale were purchased specifically for the sale. I feel like I should have gotten the sale price no matter where the jeans were located in the store. They were the same product in 2 different locations at different prices. I also recently picked up a DVD that had a whole center isle of the same movie with a sign that clearly said 16.96 but when I got up to the check out it rang up 19.96. I was told 19.96 was the correct price so I went back to the electronics dept. and the sign was there, 16.96. I was told that they could not override the price on movies anymore.
I am very upset with Walmart right now but I live in a small town with the next large city an hour away. I like to try to keep my business in our town but if I have to I will go to the larger city and shop. If there was a competitive department store for Walmart in our town that's where I would shop from now on. This is not the first time I've had a complaint about this store and have spoken to managers but it doesn't do any good. Walmart advertises they are the comsumer friendly store but I'm beginning to wonder about that!

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DianaSigston
, US
Dec 22, 2009 10:55 am EST

Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

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2:11 pm EST

Walmart walmartmoneycard

My wife received a Walmart moneycard as a gift. Some gift. She followed the instructions to activate the card by phone. She discovered she needed information she did not have. She contacted the giver and got the activation code from the receipt. She tried again. It was a no go.

She turned it over to me. (I should have known what a nightmare this would turn into.) I tried activating on-line twice. The first time it needed more information than I had. The second time, it stalled at step 3 of 5, and restarted twice.

Walmart has the money and everyone else associated with the card got screwed.

My wife called Walmart. Their comment was they never heard of anyone having a problem with walmartmoneycard.com. Yeah, right.

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Ralph L
Hanoverton, US
Sep 26, 2010 9:17 am EDT
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I got a 46 inch sayno tv from walmart. After the first year there were dark streaks showing.Now the left side of the screen has turned dark.I contacted sayno they would not help.I went to walmart they said sorry we can't help you. I told salesman he had more of the same tvs in the store and knew they were no good.I ased if he was going to sell them and take addvantage of someone.He just walked away from me. I looked it up on the computer and there are others haveing the same problem, and not geting help. Thanks walmart for takeing my money and giveing me junk.

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9:11 am EST

Walmart poor service at front royal va walmart

My elderly mother and I went to the Front Royal Va Wal mart on Thanksgiving day and it was bad. We wanted to get a jump on the Christmas rush we went to the electronics dept and heard the sales associate named Sean using words that would make a sailor blush. My mother and I both being christains started to leave the store but decided to shop anyway. We then asked this associate to answer a few questions that we had in reference to an I-pod and when we did not understand we where talked down to like we where a 2 idiots in front of a store full of other customers.Is this the kind of people that Wal mart wants representing thier store?We then left the store and both stated that we would never return to any Wal mart anywhere as long as there is still a K mart or Target with in 50 miles from where we live the next day we went and spent over $3, 500 on Christmas gifts at the local K mart and we finished our shoping at the Gander Mountain in Winchester Va the way that I see it thier loss not mine.I have spent anywhere from $250 to $300 a week in the Front Royal Wal mart since it opened but I will no longer buy anything from them not even as a last resort I will do with out first. I will go back to Food Lion for my Groceries and K mart for everything else.If this young man acts like an animal at his job while he is in public view imagine what he is like at home.I just cant believe that he acts this way he used words that I would never use and the bad thing if it all is he was not mad or upset the words where part of his vocabulary so whats wrong with that picture?Then we went to the other associate that was working with him and he gave that person a hard time saying that they where trying to get his sale.We where just trying to find a decent person to talk too DOWN WITH WAL MART BOO!

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whistleblower81
Front Royal, US
Dec 10, 2012 11:19 am EST

There is an associate named kathy brannon who is not only very rude to customers but is also a drug user. She grows and smokes marijuana and as long as she works at that store I will never shop there! Does wal mart not do regular drug test on their employees? Where do they find this trash?

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chembuff1982
Gore, US
Apr 18, 2012 6:51 am EDT

I work at the front royal walmart and I help customers to my fullest extent. I believe that the customer is first. However, here is a clue for your complaining customers. When you do get good service call the store and ask for the manager on duty. Please report who carried out good service. This is logged and promotes good employees. When there is a stock issue, or issue with a rude associate call the store likewise. However, only department managers can order products. So if the stock is bad (which it usually is) it is the managers faults. I repeat, us regular associates cannot order! Secondly, although I rarely get rude customers, those of you customers who are rude, or come in drunk and are obnoxiously rude, go to counseling and stop harassing us. Rude customers, especially beligerant alcoholics waste the time we could be using to service customers. Otherwise, the rest of the customers besides a select few over the time who just are naturally rude, we love you. I enjoy helping you out everyday I am at work and satisfying the customer, which is #1!

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customerservicehelper
Front Royal, US
Sep 14, 2011 4:33 pm EDT

I agree, last time I went it was 3 hours to get pharmacy to fill my prescription, and they keep telling me 15 min 15 mins and on and on. I am an understanding person but my god. If it was not for a heart attack I would have just left. Then tried to get paint mixed the same day well the equipment was not working and then a new person who did not know what he was doing for training was not even there and no-one to help him. I did feel for him for I waited and seen that the customer before me had the same problem. The tire people and not much better traing Again Training is very important. The Deli, well if you do get something it does take for every for someone to cut the meat plus all I heard from the girl was this is not my dept and I hate it here and it is very mess. only purchase 1 time and never again. Cashiers never smile or say thank you. Very poor customer service skills. and do agree Front Royal is the worst I have ever seen but I do shop at K-mart which is a little better but Walmart does have better prices. I just plan to spend more time there to get what I need. Not sure where they find these people or hiring process or even training, but someone should see what is wrong at this store. I love Walmart and shop the one in Winchester and never complain. Wish them the best of luck on finding people who can train the employees

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notsocherry
Front Royal, US
Jun 16, 2010 3:46 pm EDT

Yes I totally agree. Many of the employees act like they are in another world, are lazy and act like they weren't even born with brains. The deli is ridiculous and have noticed them not washing hands when leaving rest rooms then continueing back to the deli to handle foods. If you ask for help locating an item you are lucky if you caqn find someone and when you do they say no they don't carry the item because they are too lazy to look.The management isn't any better, all they do is make excuses.Have you noticed the price of food in Walmart nowadays for their genereic items in grocery? The meat coolers aren't maintained at proper temps, and all in all the store lacks what other Walmarts have in other states...COMPETANT MANAGERS !

Also you can never find the hand sanitizer wipes because they are always absent or empty and their customer restrooms are always filthy.

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yomoma
, US
Feb 27, 2009 1:19 pm EST

### you ! get over yourself

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sunnie
glendale, US
Feb 26, 2009 8:02 pm EST

Please understand this is not how all Wal Marts employees way
of doing business. I can also tell you if you call the number on
your receipt for the head office you will find Wal Mart does not do business this way. So please don't judge all for the bad of one.

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11:06 pm EST

Walmart falsely advertise price match guarantee

This evening I went into our local Wal-Mart (Wilmington ohio) with a Target ad. Target had some movies on sale that I wanted to purchase as Christmas presents for my family. I got the movies took them to the checkout with the Target add. The front end lady called the manager to ask if it was alright. She came back with I have good news and bad news. Im allowed to price match for those movies but I'm not allowed to price match the Target add because it's over 30 miles away. Well the nearest Target is 25.8 miles from our Wal-Mart. So of course I asked to speak with the manager. I have had them price match a Target ad more than once. At first the manager said there isn't a Target within 30 miles. Once I had my husband mapquest the nearest Target he then changed the story to "we dont and wont price match Target"... then he changed his story again and said well if u want to come back tomorrow and ask the electronics department manager you can. I asked him how is that possible when the Target add is over tonight at 11pm. "Not my problem" I called the Wal-Mart customer service hotline. They were no help and gave me the district manager's name and a phone number. I have had nothing but problems at this Wal-Mart. I was assulted by a Wa;-Mart employee 4 years ago and it took me a long time to go back. Just when I feel more comfortable going back to this store the rudeness still remains. I asked 4 different employee's what the manager's last name was and nobody could tell me. They only knew him by his first name. Not one person including the manager could tell me the policy either. It has been advertised on television time and time again. This is false advertising. I asked the manager who they do a price match with and he said only the ones in this town. That just happens to be a grocery store. This is unreal. I could understand it if the store I wanted them to price match was 50 miles away but it was 25 miles away. Less then a half hour. Also when I told them I was going to contact the local news paper and television stations they didn't care. However you look at this its false advertising.
When a store advertises something they should have to stick to their end of the deal. And it's a training issue when not 1 employee including the manager can tell you what the policy is. And a huge training issue when not 1 employee knows the manager's name.

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Karen Mendoza
, US
Aug 08, 2015 4:00 pm EDT

I was able to used ad match stores within 50 miles, than a week ago new manager in San Jacinto ca said I can only match in my city. This is wrong. Why do they make up own rules and change policy without notice. I price match because I did not want to drove far, I guess I do not need to go to Walmart to aid match since they will not aid match in other cities

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mrspenguin
Winona, US
Apr 23, 2011 7:32 pm EDT
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Most Walmart's will only price match for stores in the same town. People used to come to my line with Cub Foods ads and I had to tell them no. There isn't one in Winona, only in La Crosse and Rochester, both of which are over 30 miles away. It's not false advertising, if you take time to look closely at their policy, I'm sure it says something along the lines of "local retailers".

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NewYorker
, US
May 19, 2009 10:32 am EDT

True, price matching can be difficult since the price varies for region to region. That maybe causing the Target to sell for a lot less than Walmart. But i suggest you should have tried a Walmart that is closest to that Target you are specifying to get your price match.

But i do not like when employees and managers try to lie to me and make stupid reasons and keep changing answers.
But it is Walmart's fault for not advertising the radius issue for price matching. These days businesses are trying only to make quick cash and get attention through false advertising.

Lets c if soon we have a law to protect consumers from false advertising.

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James Smith
Port Mansfield, US
Nov 30, 2008 1:13 pm EST

So sorry that you did not get your way. I also price match with Walmart and have no problem.
However, their policy is if the store in question is within a five mile radius of their store (so I have found in other blogs). That is when they will price match. Even 25.8 miles is a stretch to ask for in my opinion. I can't blame you for trying though.

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6:12 pm EST

Walmart walmart site to store program

We Ordered a TV Stand from Walmart and chose the site to store option. We went to pick it up when we recieved notification that the item has arrived at the store.

The staff brought out one box and said that was it. However, when we were got home, we realized there was a sticker on the box that revealed the TV stand came in 2 boxes instead of one.

So we returned to the store to hopefully get second box. Apparently, the second box was not shipped and was told it was our fault even though we pre paid for the item prior to picking the first box up.

Walmart store manager and staff were not help and were not to sharp to deal with the situation

Definitely, will steer away from Walmart in the future. Its worth it to pay a few bucks extra for customer service.

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marco
,
Nov 28, 2008 6:38 pm EST

Beware of instore pick up.
Ive had that problem in the houston area. Everyone is lazy monkies that will rip you off.

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Walmart not arthorized billing

Monday, I called walmartmoneycard, after viewing my account and I had found an item that I didn't purchased, I told Walmartmoneycard person that my account needs to have a flag on it the only item that should be on it is Netflix and the services charges, if anything else shows up then they should decline it. I had called the one company and was credited the money back into my account. Today, Thanksgiving I checked my account again, and here is another $44.92 deducted that I didn't purchase on this date. I called again and spoke to a Representative of walmartmoneycard and she said she couldn't put a flag on it. So buyer beware, if your account is compromised don't call them they won't do anything about it, do call and cancel your account. My bank said, that they don't charge for a debt card and they will check my buying behavior and if something comes up like this it will be put on pending until I am called.

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Cora V. Warner
Paxico, US
Jul 14, 2009 12:34 pm EDT

Why don't you tell us the card holder the reason why you don't answer our complains where we can see it on the complain page? We are sitting here waiting for a response from you to do what.

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Cora V. Warner
Paxico, US
Jul 14, 2009 12:28 pm EDT

I have put $80.00 on my account Friday and i went to pay my schools Acccount and it said there is $3.00 in my accounts. i don'tunderstand why i only have $3.00 in my account when i just put $80.00 on it and I haven't used it since. I have to pay my school bills today. What I am to do? My Money don't grow or trees. Ihave to work for it and i want to be able to paid my bills and buy what i need. This have happen to me twice. I you like to have my business i request that i be able to do my bills payment on time.I finger I could put my money on your card and i could pay my school bills on time. What Am i to do Now without being paiding my school bills Today.
Cora V.Warner

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TEXASDADDY
Lancaster, US
Jul 11, 2009 10:21 am EDT

why would you post all the information on a website that anyone can use that is really really really really really really and [protected] times really STUPID IT DOESNT MAKE A POINT BY SHOWING EVERYONE YOUR INFORMATION

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Cora V. Warner
Paxico, US
Jun 03, 2009 9:55 pm EDT

I, Cora Warner in Paxico, Kansas
I have always trusted in Walmart products.
I Activation my Walmart moneycard with this number #[protected] {674} with this Activation number #o400624794281 on May 28, 2009.
I have not been able to paid my school bill or buy anything with my Walmart Money card since I Activation my card. I put $100.00 on it 5/28/2009 at the walmart on Wanamaker in Topeka, Kansas.
I always get this message every time Itry to use it i get this message. "This credit card cannot be processed at this time. Please try another credit card."
If you don't get this straight out I will give it over to my Lawer and he will see that it be took care of. Money don't grow on tree. I use your Walmart moneycard; Vista debit card so I can paid for my schooling.
Please let me send me a email tonight or I going to talk to my lawer tomorrow about this matter. He will take care of it.
Thank you
Cora Warner
316 Emporia Avenue
Paxico, Kansas
[protected]
E-Mail: Raggieclorexpurpledressredog@yahoo.com

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S J
San Diego, US
May 04, 2009 3:14 pm EDT

Thank god i only put 60.00 in it.
They know how to rip us off good dont they?
If you do not keep your reciept they keep your WHOLE amount.
Impossible to email.
Impossible to call.
Write a letter. Wait for reply. Forever.

I have a hot fire burning in a special place for these crooks in walmart clothes.

DO NOT BUY WALMART CARD. EVER. AT ALL.
Punish. Sue. Fraud. Inform all.

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upset customer
Cleveland, US
Mar 10, 2009 1:31 pm EDT

I put 150$ into the card tried to use card next day for a purchase money was not
available

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Truth hurts
Phillipsburg, US
Feb 13, 2009 9:58 am EST

I WANT TO COMPLAIN COMPLAIN COMPLAIN.
HORRIBLE SERVICE: Cannot speak with a person & ask questions...get billed 2.oo just for speaking with someone.

RIP OFF: 8 dollar Fee to add money?! Ridiculous..then
I put 100.00 in, & when I checked my balance I only had 80.00 dollars. & I couldnt speak with a live peron & the automated voice dont help with info...

CANT GET MONEY BACK

monthly fees, maintanance fees

If u lose one card..fee for that...takes a long time for new one to come...then can transfer money to one from the other

NOT WORTH IT...I SHOULD OF SUED.

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7:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart tire and lube

I dont remember the date probably 4 or 5 yrs ago(just found this site) but my ex and I had bought brand new tires all around for our car this was on a Friday the next day my ex took a friend of ours to a funeral for his grandfather on they way to the church they ran over something in the road(road hazard) the tire went flat right in front of the church. the next day I took the flat tire back to the wal mart where purchased to get a new one cause the tires where supposedly under warranty for 50, 000 miles and didn't even have 100 on them yet.Needless to say I left wal mart with no new tire they at first told me that the tire had been run on while flat was totally destroyed and thus voided any warranty(not true tire went flat while parked) the when asked to speak with a manger about this was told it wouldn't do any good store managers have no control over their tire and lube department that they are an outside business that is just leased onto wal mart for that service. then when I asked to see th tire first they tried to show my some other tire that was on a stock auto rim my car has specialty rims when I pointed this out then their story changed to they weren't going to honor the warranty because we didn't have an alignment done at the time of purchase(the car didn't need one it was only 6 mo old)since then I have never bought another thing of an automotive nature from wal mart and suggest no one else does either they are a seconds distributor meaning the buy up stuff that more reliable stores refuse and sell them at new unflawed product prices . The only thing in their store you can trust is their food and even that's is way over priced.If I could I would boycott Wal mart fully but they are the only market in 20 miles of me they have run every one else out of business over the years

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D123
dd, US
Oct 31, 2010 4:35 am EDT

The 50, 000 mile warranty had nothing to do with it. If you bought the road hazarded it would have been warranted for life . Even if you drove it flat. And why did you buy new tires if the car was only six mouths old?

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7:38 pm EST

Walmart electric blanket

Sunbeam electric blankets are trash. I bought 2 last year for my wife and i. I took excellent care of them, washed them properly, etc. When I turn them to high you can barely feel the heat. People spending their hard earned money need to revolt against companies that just want to sell quanity and not quality. Sunbeam is a classic example of this. And being made in china is sure not the answer to this problem. Revolt american people, stop buying this junk!

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mac tackett usa
Lucas, US
Feb 13, 2010 12:29 pm EST

I asked a Walmart clerk about the above Sunbeam Electric Blankets and was told that most of the bankets sold were returned. Walmart, however, imposed the policy, NOT TO TAKE BACK THE BLANKET IF THEY HAD BEEN WASHED, which most of the blankets returned have been washed. This pretty much put a stop to walmarts' being responsible for taking the crappie product back. I have learned a lot about Walmart in the past years and as a result of what I now know, I have stopped shopping there. I, instead, shop the good ole mom and pop shops here in the states. They actually have MADE IN THE USA products. Check out the internet for made in the usa shopps.

Mac Tackett
Texas USA

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Mac Tackett
,
Dec 04, 2008 4:52 am EST

I too had a problem with Sunbeam electric blankets. The first one we bought was returned because it would not heat and we thought it must be just another factory fault. The replacement, however, had the same problem. we were told at wlmart that this was normal for this blanket and they just don't get any warmer . I would recommend that Sunbeam take these cheaply made blankets off the market and stop dumping them on the poor public that simply are getting use to the fact that it's just the way things are in todays world and not the way it was when we had good old MADE IN THE USA products.

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5:20 am EST

Walmart no longer carrying calorie countdown

I am allergic to milk and soy products, extremely. I am also diabetic. Calorie countdown dairy product was wonderful. I could drink something that tasted exactly like milk cook with it and not worry about the calories or the effect on my body. Then all of a sudden you remove it from the shelves. Shame on you. I have several family members who are diabetic and they drank and used this product. It is manufactured by the hood company. I live in dry ridge, ky and no one around carries this. I have to go to only one florence kroger store to purchase this. They charge almost double what walmart charged. I spoke to them about the price and they were unwilling to meet the price of walmart. I live on disability and every penny counts. You know how expensive it is anyway to purchase groceries how would you like to pay $5.00 for a half gallon of milk. I don't think you would. Please for all of us out there who loved this product please bring it back. According to the hood company you carry it, however it is not in your dairy cases. Help us. Please, please bring it back. Thank you. Teresa reynolds

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DecorGirl
Louisville, US
Sep 26, 2009 3:18 pm EDT

Hi,
I got the following recipe from a Low Carb message board. It's simple and relatively inexpensive. Do a search for "homemade low carb milk", there are probably more than just this one. Another alternative is Blue Diamond unsweetened almond milk It's really good, but you may have to order online. It does have a slight almond flavor, but it is not that big of a deal.

Good Luck
-Amy

Homemade Low Carb Milk
CarolynF
One cup:

1-2 Tbs. of heavy cream (depending on how creamy you want it)
1 1/3 Tbs. of instant dry milk
1 cup of cold water
sprinkle of salt
tiny sprinkle of splenda (if you want)

Just put the ingredients in and shake it up. Refrigerate.

Calories 65 if 1 Tbs. of cream is used, 110 if 2 Tbs. of cream is used
5 grams of fat / 10 grams of fat
3 carbs / 3 carbs
2 grams of protein / 2 grams of protein

Of course, you can double/triple, etc. the recipe. But it's pretty cheap to make.

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arthurincanada
Selkirk, CA
Sep 09, 2009 6:42 pm EDT

Is your caps lock key stuck, you crazy bat?

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Stephon
Lexington, US
Feb 10, 2009 9:18 am EST

honey sometimes if a company is not making enough money from a product they take it off the shelves, they are there to make money not lose it because only 1 person and their family members use a certain product its all about supply and demand if you and your family are the only ones buying it the demand isn't all that high enough for them to keep stocking it when they can replace it with something that will sell better and as for kroger they are a smaller company but they are union and its because of those 2 things that they for whatever reason have to charge just a little more money for things also if you have a kroger plus card a whole lot of things won't cost as much.

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Walmart - jeans

I rescently bought 3 pairs of Faded Glory Jeans. The first pair after a week the button fell off. The second pair I wore once and the zipper will no longer zip. Today the third pair that i have only had a couple of weeks lost its button also. I am a single mother on a very tight budget. I can not afford to keep buying new jeans all the time. I would try to...

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Walmart - poor customer service

I am a married stay at home mom with 3 children and like most hardworking families we shop at walmart to save time and money. What a joke! Have you ever stopped and actually looked at people shopping in walmart. No one is smiling or happy because shopping at walmart has become equivalent to having your teeth pulled or going to the DMV! When you walk into...

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11:15 pm EST

Walmart little mommie cuttle and coo

I am offened that Walmart would continue to stock the doll "Little Mommie cuttle and coo" made by Fisher Price, that is being sold to countless numbers of little children. In this doll's recorded message is the words "Islam is the Light". Children in this age group should not be indoctrinated and influenced in this way. I am asking that Walmart take a stand and remove this doll from it's stores.

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cheapgarbage1
, US
Nov 30, 2010 3:58 am EST

yeah so I'm writing again to wanr anyone away from buying anything from Fisher Price that place is such a goddam ripoff. I bought my kid a pirate ship that [censor]ing broke before I could put it together and they blamed me for braking it. So I called and called them and wrote in everywhere I [censor]ing could and what do you know? They decide to send me another piece of [censor] ship that misisng the mast piece that broke on the first one? Son of a [censor], I am not [censor]ing kidding you. I am so pissed. its such a piece of [censor] company and the [censor]ing stores that sell them do not deal with them they are just [censor]ing with you.

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Helen Jones
Leeds, GB
Feb 23, 2009 8:26 pm EST

No but people still read their children Bible stories and take them to Temple don't they? Stop reading into all the News hype you hear on the internet, people will try to make something out of nothing. If no one told you that the doll "sounded" like it was saying "Islam is the Light", you never would have noticed it would you? No.

But you can easily "indoctrinate and influence" your own children to whatever religious organization you may affiliate yourself with, cant you? I bet you can.

Would this doll have even made the News if it was sounding "Jesus is the Light"?
It probably would have gotten more sales.

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6:13 pm EST

Walmart credit card overdue fee

The only way to pay Walmart on-line is to submit the payment through My Check Free. However, when you select Walmart and request that My Check Free make a payment on a date pre-defined by I assume the Walmart Company, you get a late fee assigned to your account. This has happened at least 2 months in a row. When I questioned My Check Free about it, they have been in contact with Walmart officials regarding the problem and the late charges have been reversed. What I found out from My
Check Freewith the last late fee that was placed on my account is that Walmart places late fees on the day that it is due. I researched this on the Walmart web site and found out that payments paid after 5 pm on the due date will incure additional late fees. If this payment that I have set up several days in advance, that requests My Check Free to release the payment on the due date that Walmart has assigned, it should be received by Walmart prior to 5 pm. Is this some type of money making scam and has anyone else had the same problem?
c

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comcats
Tampa, US
Apr 17, 2012 5:13 am EDT

I have had the same problem with Walmart. I am on SSI disability and receive money on the 3 of the month and I pay all my bill electronically through my bank on that date. I opened an account with Walmart and my billing cycle was the 27th of the month. I paid my bill on the 3rd and was charged a $25.00 late fee. I called to complain and they refunded the late fee and the customer service rep assured me that the billing cycle would now be on the 6th of the month. I was told that it would take two months for this to be activated so I paid another minimum payment to insure that no more late fees would be added. This month I paid my bill and the electronic payment was received by Walmart on the 4th and I was charged another late fee because my new billing date was actually changed to the 3rd and not the 6th as was promised. Walmart are cheats and liars when it comes to their billing. They know how to screw you and they enjoy doing it. I am sick of Walmart and their billing shenanigans. They know what they are doing and they do it very well. Be ware of them when you get one of their cards. Just use your MasterCard. That is what I do now. I really now despise Walmart. I will never shop there again.

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thelma sehy
, US
Jan 04, 2011 10:49 pm EST

I DID NOT RECEIVE A BILL IN DEC. AND YOU ARE CHARGING ME A
LATE FEE. MY ACCT. HAS ALWAYS BEEN PAID BEFORE DATE DUE IN ALL THE YEARS I HAVE YOUR CARD, SO AS OF NOW I AM PAYING YOU OFF AND NO MORE SHOPPING AT WALMART AT LEAST YOU COULD DO IS SHOW A LITTLE COURTESY TO ME AS A SHOPPER FAITHFULLY AT YOUR STORE AND YOU SHOULD HAVE MORE CREDITORS LIKE ME THAT PAY ON TIME. THERE MUST BE AN ERROR HERE SOMEPLACE.

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ezkaban
, US
Feb 23, 2010 2:55 pm EST

It is a scam. Walmart now has the capability to accept direct payments. I was not informed of this until I sent a letter and now spent my entire lunch hour on the phone arguing with Acct Mgr "Michael". According to him, when reading my MyCheckFree monthly statement I should have known to pay my bill at www.walmart.com/credit, although it does not state this.

Better Business Bureau will be my next point of contact.

I imagine most people will just pay the $15.00 fee and let Walmart get away with it. Easier to let it go than fight.

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Laura
,
Nov 22, 2008 12:34 am EST

I have also had this problem. I pay most of my bills online but decided to just pay the Walmart card in the store to save me the hassle of dealing with it.

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11:45 am EST

Walmart waiting to long to get help not enough so called associates

Service is terrible except where you collect my money, there you always have enough people
Don't like waiting 15 minutes in erlectronics for a so called ASSOCIATE

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Just a little peeved
Craig, US
Oct 25, 2011 9:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't ask for much just would like the pharmacy to smile and be polite. I went in for a refill on migraine meds and the associate acted like I was there to pick up some illegal drugs or something. After realizing I had to get it renewed through the doctor I went back a few days later and the same lady looked at me and said "DENIED" I said are you sure I just went to the doctor and they were going to call it in. As she pounded on her keyboard 3 times she looked at me and said NOPE.
I mean really, if you hate your job that much it's time to move on. Needless to say i'm switching pharmacies.

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sickofwm
Savannah, US
Nov 11, 2009 3:01 pm EST

I work for walmart in the electronics dept and I understand completly.My store has only 4 workers so that means 2 in the morning 1 in the evening and 1 at night thats it we can only do so much. Most people would walk out considering with what we put up with and our poor wages.

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lcyoro
Waialua, US
Oct 06, 2009 5:25 pm EDT

Why does everyone feel that the moment they walk into Walmart, every Associate should be there to be waiting on them hand and foot! Electronics is a specialty department. The knowledge we have to learn is overwhelming. Then customers expect us to know EVERYTHING about EVERY product, then get upset when we don't. This is Walmart, folks. Not the Waldorf! And when a customer calls, they want us to be their personal shoppers and give them the price. Then they ask you to go look at some thing else. I've had several calls where a customer wants to know every tv we carry and the prices. We had a customer the other day who didn't want to bend over to look at a prepaid phone! We aslo hate the people who just wander in, unload their full shopping carts on the counter and then just stand there waiting for one of us (who IS with a customer) to come over and ring them up. Then they say something stupid, like "Is this register open?"! People think the Associates are uneducated? What about the customers? Every day I am truly amzed that over 50% of the customers are even capable and competent to take care of themselves in society. Then they have the gall to say we are rude. Try explaining a product to some one who has obviously been drinking (and probably drove to the store) and you are trying not to gag from the alcohol breath and at the same time be "pleasant". I see probably over 1000 people a day up close and personal. Imagine the odds of how many of those people are rude to us! Stop complaing and get over it! Oops, sorry to go on, but reading these things makes me wonder how anyone would even want to be in retail. It would be nice if some positive feedback could occur for positive shopping experiences.

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Debra
Abilene, US
Jan 27, 2009 9:34 am EST

I am not pleased with Walmart.

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Debra
Abilene, US
Jan 27, 2009 9:34 am EST

I am not pleased with WalMart. I use to work there.It wasn't that bad.

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Debra
Abilene, US
Jan 27, 2009 9:32 am EST

I am tired because i am hispanic i get stop when i buy grocery or any other merchadise.This older woman always stop my husband and I. But other customer she won't.My son in law told me she does stop him or my daughter.And my son in law is a big white man. And when he went shopping with me to help me.Guess what we got stop by the same curly headed woman.And I notice she does this to black people or hispanic.And my husband is native american.It sound like someone has issue.From.Abilene, Texas

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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