Complaint Rating:

Company information:
Wal-mart
3951 W Ashley Circle
Charleston, South Carolina
United States
Phone: 843-763-5554

A couple of days after this past Thanksgiving our neighbor asked if we could help her out by taking her car up to Walmart to get a plug put in her tire because there was a small nail that was stuck in it. So my wife volunteered to go because I was working on our car at the time. They arrive at walmart and ask for the plug and one of the technicians named Rob tells them that walmart can not put a plug in it because it is near the sidewall and they can't be held liable then he proceeds to pull the nail out of the tire causing the tire to become completely deflated. My wife then said well now you have to do something because you made the tire flat so he says I can show you how to put the plug in the tire but I am not allowed. So, plug gets put in the tire and the service manager (Wendell Reid) is on his way out to fill up the tire saying " I ain't got to put no air in this tire, I ain't got to do nothing you say.". Then my wife says " Well yes you do have to put air in it because ya'll made it flat." Well that is what started the whole conflict then words started getting exchanged he was cursing at her she was cursing at him. Then I get a call from my wife and she is crying and panicking she tells me that the service manager (Wendell Reid) and a couple of other technicians were insinuating that they wanted to fight her. They had made a semi circle around her and she had felt threatened for her life. The Service manager told her that she needs to bring her man up her to fight him. I then hall but up to walmart and when I get there they are still basically surrounding her. I take her inside and ask an associate to contact the store manager immediately. He is at lunch so we get to talk to the assistant manager. Well she(Asst Manager) acts like she does care that this happened at all she says that she will review the security tapes. After reviewing the tapes she comes back and says that she can't be seen on any of the camera views that they don't have cameras pointing into the parking lot by the Tire and Lube Express. My wife is very upset still at this time and still is cursing and the asst. manager trys to tell her she is not allowed to use that language in the store , are you kidding me. Anyway now comes the store manager who is a little more compassionate and trys to offer us a gift card. Says he will talk to Wendell about what happened. That they have to view his history and all that. Please let other people know about my story.

My wife has changed her entire outlook on people she is still weeks later traumatized by this and now afraid of African American Males or even to be alone in public. I have purchased her pepper spray and she wants to get her concealed weapons license. This has caused serious psychological damage. They harassed my wife and there actions were totally uncalled for. We will never shop at walmart again for anything. I hope other people never have to experience this kind of treatment from anyone. Please let other people know about my wife's story!