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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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9:34 am EST

Walmart i'm very upset!

Ordered two LEGO's on November 20. They promised my items to be delivered within two weeks. Today is December 21, but still nothing. I called them many times, yesterdays I left them 10 messages! But today I received an email stating my order was shipped out on November 21 and is delivered. I contacted them again and said that there must have been a mistake, because I didn't receive anything. Their agent promised to call me back later. Two hours passed and I was starting to get nervous. I contacted them myself, and after waiting on hold for 30 minutes I was told that my order was successfully delivered. I tried to explain the whole situation again, but they only called me a liar and dropped the call. I'm very upset, and don't know what to do!

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Darrell Keeton
, US
Jan 05, 2016 6:52 pm EST

I wen't to the pharmacy in Paintsville Kentucky today get my insulin needles told by the pharmacy manager that I needed proof before i could my needles .I said when did that start she lied to me and said it's been that way for over a year and i said well iv'e been getting them for 5 years or more at that store with my drivers license so why change the rules at a manager's whim and don't lie about it went to rite aid and got my needles Kmart looks better all the time .darrellkeeeton@yahoo.com

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2:48 pm EST

Walmart general complaints about prices and unsanitary conditions

Firstly, I apologize for this being so long, but I want to tell you about how much Walmart lies and mistreats customers. I was WM's customer since 1972, but I don't go to them any more. I'm disabled and need store scooters, and WM usually doesn't have seating where we can wait for a scooter, and don't even have more than a few, they don't escort us out and retrieve the scooters for the next person, and the last time I sat on one at their biggest local supercenter months ago, there was a layer of dried poop on the seat, which horrified me. I needed a pair of replacement pants but the store only had two scooters, an employee was using one and the other was covered in poop. So I couldn't get to the department with pants for the replacement pair and they wouldn't give me a gift card for another day and, in fact, when I demanded the manager, he had quit the day before, as had the district manager's assistant... they couldn't stand WM any more, either. I've left countless requests for a callback from the district manager but haven't gotten one, and his new assistant sounds totally apathetic and doesn't return my request either. When I got home I had to use chlorhexidine to disinfect everything I had contaminated in the car, my person and my handbag, my keys... They have refused to send me a incident form, said they filled one out themselves that they won't let me see. I never got the pants replsced and just cannot bring myself to wear the soiled ones again, even though I washed them three times. I started going to competitors' stores that WM claims they price match ("comp"). The WM cashiers sometimes look at me with a jaundiced eye as if I'm trying to steal, when I ask them to comp items. Some don't know how to comp. Some of them expect me to prove the prices, some don't. They're supposed to have the flyers themselves and know those prices, folks. They should have a rule book below every cash register. They aren't supposed to demand you drag around ads, especially if some prices are only gotten online or by phoning the store. They are inconsistent about their promises, it depends on which cashier you get and which store you go to. I know one woman who is a "couponista, " and they actually have security follow her around and argue with her at the register, so one day she sent in her teenaged daughter with the same coupons and no one harassed the daughter, even though they were the same coupons and ads. This week, WM refused to honor my "one-free" coupon for jasmine rice, stating they no longer accept coupons that don't have an exact price on the coupon! So much for "always!" I decided to leave the few groceries in my basket that they had in stock, they were out of five items I needed, and just left without anything, determined to try another grocery store. The coupon was sent to me by the rice company to replace a buggy bag I'd gotten from WM the month before. The WM cashiers occasionally double-charge me and I must then waste even more time on line at customer service to get my money back. They wait until all the scooters are broken and don't fix them or keep them maintained. Then they whine that they get stolen... That wouldn't happen if they called for escort and brought them back in for the next customer, like every single other business does, but they'd rather lose them and then whine about it. I mean, the kid has to bring them back anyway, so why not bring them back during an escort? Those scooters get claimed on WM's taxes as a cost of doing business and make them a lot of money, so they have no reason to whine. I guarantee you that they are required by the ADA to provide "reasonable accommodation, " which doesn't have to be scooters, but I don't think they would rather pull two employees off work to push me around while I dilly dally all over the store. The scooters save them time and make them money, and the purchase and maintenance cost them nothing after taxes. I want you to know that after going to competitors lately, I've found that WM may want you to think they are cheaper, but they actually aren't. It's a lie. Their regular prices are often higher than Albertson's, Smith's, Sprouts, Trader Joe's, etc. And if a few items are a few pennies more, and a few are less, it all breaks even in the end, or better, than the total tab at WM. Those other stores have generics and brands that are just as cheap and higher quality. Here are some examples from this week's shopping at Smith's, Sprout's and others, and let me remind you that this is Smith's real price, without having to argue with the cashier about comping or proving the price or being followed around like I'm a shoplifter: Spectrum refined organic coconut oil 6.99 Smith's, but 7.49 WM; Barilla pasta 1.25 at Smiths but 1.38 at WM, and select types were 10 for 10 at Albertson's; Kroger peanut butter 2 for 3.00 which is cheaper than Great Value; Philly cream cheese 2 for 3.00 Smith's but more at WM; broccoli .99 at Sprouts and Farmers Market but 1.58 WM; gala, golden delicious and other apples only .99 at Sprouts, Farmers Market and Smith's but more at WM; WM was entirely out of roma tomatoes but Smiths had them; Kroger corn meal 1.79 at Smiths but more at WM; bananas .59 at Sprouts, only a penny more than WM. Smiths also has a very nice organic produce section where some items are cheaper than Sprouts, and it's very fresh. I have even called ahead to ask WM if they have the item I need and they say they checked and tell me they have these items but they don't, so I wasted another trip. One day, I traveled to three WMs in a row because each was out of things I needed, and then realized I was no longer saving time, gas, pain or money, wasted an entire afternoon and still didn't get everything I needed, had to wait twenty minutes for handicap parking and another forty for a scooter that never materialized, and then gave up and left with nothing, and that the extra penny I spent per jar of baby food at Smiths or Albertsons where they really did have what I needed, cost less in every way than everything I wasted at WM. And by the way, Target says they will comp WM now! So why, I asked myself, would I, an intelligent, informed consumer, keep going to WM, which is the horse's a**, when I can go to the store where the cheaper price already is, at the horse's mouth? WM treats us like cattle and watches us as if we are all shoplifters, but I am most certainly not. WM is turning us into Chimerica. The other stores don't argue with me about prices, because the cheaper price is already their real price, I don't need to haggle, either, and they are so much more friendly, and their checkout lines are shorter too. They all have more scooters, fully charged and ready, without poop on the seats the way I found at WM. They are more friendly, cleaner, glad to help, and they beat WM hands-down on the prices I checked out. By the way, their Jenny-O ground turkey was cheaper at Smiths too, I checked it out just to see. Why I waited so long, I don't know, unless it's because we are all creatures of habit. I have all along been getting many items, including much of my fresh produce, brown eggs, household items, ramen, vitamins and prescriptions, etc. at Costco, who always beats WM in value and quality, and everyone else is classier in the way they treat me than WM. Smiths even has an entire aisle of health foods I eat including bulk bins and frozen foods, really nice brands I recognize. And in case you didn't know it, you can go to the pharmacy at Costco without being a member, it's Federal law, and warehouses are the cheapest by far. WM is always more expensive for prescriptions, so transfer your scrip to Costco! And on top of those savings at Smiths, they give you gasoline points! So if there are things you need, go to the horse's mouth, not the horse's a**. Go anywhere else but WM, that's what I am doing, and I'm kicking myself for not doing it sooner. WM is NOT cheaper, it's a LIE, they fight with you about coupons and matching prices, they hang signs warning you that you're being filmed, they don't care about Federal law, go to YouTube some time and watch videos of ignorant WM employees or WM keystone cops stopping people with service animals, for example). WM is banking on customers being too tired, stupid or busy to find out that other stores have great competitive prices, with no haggling or humiliation, either. Write down your prices and compare. I was very surprised, actually. Phew!

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9:29 am EST

Walmart jewelry department (assistant manager)

I ordered a Mother's ring on 11/23/15, not only was this ring ordered i paid upfront for it. Now I was having no issues until i got a email from walmart saying your order was in, so on 12/13/15 When i got there no one knows anything, they said they would call, I stated that I live in St. Louis so I can't come back in right away because i was only visiting for the day, I was told that they would call me when the package have arrived, on 12/14/15, they did call they left a message, I returned the call and they stated that they just needed the ring size, I then say why, because the ring should have already been ordered, she said okay let me check and i will call you back, she took all my info down, now on 12/15/15 i followed up with a phone call because no one called me back on 12/14/15, and spoke with the assistant manager and she stated that the company was backed up and I won't get my package until 2 weeks, I stated why do i have to wait when i ordered this item in plenty of time, I stated i ordered this item before the holiday shopping time, I don't feel i should have to wait any longer, she stated why not I have to wait, I was pissed needless to say, then I say let me speak with a manager she states I am the manager, I told her oh no everyone has a boss I would like to speak with your boss, she breathed heavy and said for me to hold on, then her manager got on the phone and tells me that it's going to be two weeks before i get my order. I am so very disappointed in this store because i know they didn't place the order when i first purchased the item and that they just now put the order in and that's why it's going to take two more weeks, so that will be almost 6 1/2 weeks i have to wait because they didn't do there job...SO SAD! horrible customer service...

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6:42 pm EST
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Walmart return policy on microwave

My husband and I purchased a ge model microwave from Walmart on August 3, 2015. A few weeks ago it started acting up, would start to cook and then would just shut off but still count down the time and sometimes would start to cook again or not at all. Sometimes light would come on and sometimes not so took forever to cook or heat anything up. My husband is out of work on medical leave and depends on the oven for his meals when I can't be here to fix things for him. Anyway, I emailed your company about the issue on Tuesday Dec 8 i believe about this and didn't hear anything back so called on Thursday and talked to a Jen and told her what was going on with the oven. Told here bought it back in August and didn't have the box to return it in but did have the receipt and the book that came with it. She told me that it was a return to store item. I called the store where purchased and told them what she said and what was going on with it and was told to bring whatever I had with the oven to the store. Yesterday the 12th I went to the store which is over and hour from my home and told them again what was wrong and what the company told me to do, the girl told me could not return it as was over 3 months since bought it and I told her no Jen at ge told me to bring it back here, she called someone else and told me the same thing and said would not take it back. I told them I called and was told to bring it back and she said nobody there would have told me that. I was very upset when left with the oven. Called my husband and told him what happened and he contacted your company through face book and said they should take it back with no problems. He called the store and manager said the same thing and he told her ge said to bring it back there. After a few minutes of going back and forth she finally decided to tell him to bring it back and would give us a gift card for the purchase amount. We had to drive all that way back again and when got there didn't have the card waiting so had to call and finally got the thing returned and got the gift card. We did get this resolved but was very upsetting that they didn't know their own policy for returns for your appliances. I had to spend over 5 hours of my time and drive 200 miles altogether, plus half a tank of gas to get this issue resolved. We have always had good luck with your brand and were just disappointed that this unit was defective. Anyway, we are still without a unit since after the way were treated there about it didn't want to purchase another one there. As I said before, with my husband out of work with medical issues he relies heavily on the oven to fix anything for himself, and now we really don't have the money to purchase a new one cause think one now will cost more than the one we had. Anyway, just wanted to let you know about the stores policy and what was sent to my husband that the store was suppose to have taken the oven back and given us a new one or our money back. We hope others don't have the same issue with the store and give up, cause that's what I thought I was going to have to do when they insisted they couldn't take it back.

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6:44 am EST
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Walmart Haircut

I am a (64) year old male and went for a slight moustache/beard trim on 12/06/15 and was shocked after I realized I was charged $9.00 for two (2) minutes of trimming and then another $15.50 for a 2-3 minute hair trim in total of $24.50 for less than (10) minutes. I will not go back to walmart for a haircut ever again.

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7:59 pm EST

Walmart I am complaining about the treatment I got from a walmart worker

On the evening of December 3, 2015 around 6:30 pm. I seek the help of the person in charge of the checkout register after I finish my purchased and realize I paid twice for an item. After I explain to the clerk about my problem she explain to me she couldn't refund my money that I need to see customer service. I understood but it was a long line. So, I ask her ifs was okay I could get the item I was charge extra for she said yes. I stay put by her register with my bag and my son did go get. As I was waiting for my child she proceed to mark my receipt I ask her why are you marking my receipt having the background (education) I do, every time she attended to marked I would repeat my question I repeat it myself three time before the worker did go off on me raising her voice and making a scene yelling telling me that she wasn't calling me a thief. I reminded her that I was a paying customer. I guess that infuriated her more the young lady continued with her verbal abuse against me. Then she switched our verbal exchange to Spanish when all along we have been speaking English. The patron's behind in line told her that she was wrong for acting this way thou a customer. I asked to speak with the store manager in her way to get the manager under her breath she use the word (shxt) proceeded to tell another customer about the situation. I never felt so humiliated in my entire live. Whenever the store manager did show she ask where was the customer another worker pointed where I was but she never came to meet me. I did have to go to her because she didn't attend to meet me. The manager did proceeded to heard her worked side of the situation . She wasn't apologetic for the incident or my loss of time. I believe that this young woman need to be writing up her and the store manager need refresh training on customer service. I believe that neither one or the founder, and president will like to be treated the way I was. Is sad because of workers like them make customers preferred to patronize other stores in our neighborhood.

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10:11 am EST

Walmart sam's choice°- spiral slice glazed ham

I purchased the sam's choice ham from walmart store in saginaw, mi for thanksgiving on 11/18/2015. The day of thanksgiving i was preparing to put in oven i noticed a slimey coating all over the ham! thinking it was just a little fat i took as much off as i could i put in oven. A few minutes before guest arrived i took it out the oven. The slimey stuff was still on it! with a few minutes left before dinner i stuck it back it oven for 5 minutes took it out tasted it. Omg! it was horribly sour! i tossed it in the trash and served the turkey instead! what a slimey mess @sam'schoice! never again will i purchase from them! i did keep receipt! no packaging though! i at least deserve a gift card from sam's or walmart for my xmas dinner because my thanksgiving was a disaster!

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11:09 am EST

Walmart full time

I am a full time employee at wal mart I recently went from 3rd shift to first shift, at first I was getting my full time hours then all of a sudden I was cut to 4.5 hours per week then now the last few weeks not even on the schedule. there is part time workers that get put on the schedule more hours and they are the ones that call in most of the time or come to work late and leave early and yet they keep getting more hours. I have been with the company longer than any of them.

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11:26 am EST

Walmart certegy check services - payroll checks

I went to 2 different Walmart here in Prattville and Millbrook, AL. They both denied my payroll check. I cashed one last week, with the same amount and from the same company. They told me that it did not meet all the criteria. What the hell. This is NOT a personal check. This is a company check, if it bounds it is the COMPANY fault not yours. Their b...t is standing all up my throat. This company should be shut down for good. The government should step into this and investigate them for denying hard working american people their hard worked money. I want to start a Class Action Lawsuit against this company, and make sure that they are going to pay for all those people that did not get their payroll checks cashed, and for all the embarrassments hones working americans had to stand for, because their b...t. Jan Andersson [protected]@gmail.com

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8:47 am EST

Walmart halloween spider decoration

I purchased a defective Halloween spider decoration and the spider had 2 legs broken off. With only 6 legs I guess its not technically a spider (haha). I purchased the item on Nov 1 and when I checked everything out so I would not be surprised a year from now I noticed it was broken. I proceeded to return to Walmart and they said they won't accept any Halloween returns. I can appreciate if you bought an item used it for Halloween and then try and return it. However I bought after Halloween and it was broken. The item was only $4 so I don't think it was going to bankrupt them but I guess they need the money more than I do. Not to mention it saves me from ever having to waste my time waiting in their extremely long lines because I will never give them another dime.

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10:34 am EST

Walmart refund of $1.50 for coupon on recently purchased product

I bough MIDNITE sleep aid on 11/05/15. Neither the check out girl or I noticed the $1.50 off coupon that was on the box. I noticed it when I got home. I returned to Wal-mart today to get the $1.50 refund. The Customer Service gal said she couldn't do that. As a customer who visits more than I'd like to admit, I am greatly disappointed that it is this difficult to get my $1.50 refund when it is something obvious. Please mail me a check for $1.50 or $1.50 credit card for Wal-Mart. Thank you. Barb Seitzinger [protected] Stanbridge Ct Bethlehem Pa 18020

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7:02 pm EST

Walmart store managers ryan curtis and nancy scheff are a racist against color people

Store managers ryan curtis, rob dobbratz and nancy scheff lie on color co-workers, they lie on color co-workers, they don't wanna see blacks and hispanics make it at walmart. They believe the customers over the color co workers. They don't care about nobody but themselves and they are selfish! Do not work for them at walmart, because they will treat you wrong.

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5:48 am EDT

Walmart walmart money card

I bought the card because I was trying to do online transactions without using detailed personal info. I tried a few times and got declined. I called the number on the card and was 'robot' prompted at every turn: I could not get a live person to talk to. There are responses to questions a robot voice CANNOT give! I hung up and, after much deliberations, and trepidation i gave the info 'It' required and was told I'd receive my personal Walmart credit card in the mail. That's not what I asked for! I searched the internet and finally found a contact number to Walmart. I recorded the conversation ( I told that to the agent from some far eastern country), gave details, and was told they would cancel it. I'll be suing if Walmart tries to charge me for anything. No wonder they've got so much money! Frickin' underhanded! !

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SynchronyFinancial
SynchronyFinancial
, US
Nov 03, 2015 10:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

**To expedite a response, please provide Reference code DM 11315_CB_ Reviewer79776**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns. Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
Synchrony Financial

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4:11 pm EDT

Walmart ginger snaps

Because of a similar problem with damaged/crumbled cookies in the box of ginger snaps that I purchased a couple of months back, I carefully checked the cartons this week before selecting and purchasing one that showed no sign of damage . However when I opened the box this afternoon many of the cookies had been crushed and or broken . There are a total of 33 that are either whole or only slightly damaged and the others are only good enough for feeding to the dog . Since there is no visible damage to the carton, one can only assume that the cookies were crushed and broken either during packing into the sealed wrap or when the packet of cookies is placed into the cardboard carton . Please let me have your comments plus assurance that this is not a common complaint and because I enjoy these cookies ( including the not totally crumbed ) I would like to continue buying them without this problem .

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Rob Middleton
, US
Oct 30, 2015 10:53 pm EDT

I use to work at Walmart and secretly every Saturday morning after our sales meeting we would ### smash the cookie and chip bags. I suggest everyone only buy chips and cookies on Friday afternoons. Don't show my name because I still take some weekend shifts. Thanks Rob Middleton. Buffalo NY

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3:18 pm EDT

Walmart haircut

I am complaining about a haircut that I received at the Smart Style salon inside Wal-Mart in Dilworth, Minnesota on September 17, 2015. The former manager there. the only person working there was named Besida. When I looked in the mirror at home I was shocked. I went to the Regis Salon in Fargo the next week to get the haircut fixed. It cost me a lot more, but I did not want to chance going back to Besida and getting an even shorter bad haircut. I returned to Regis again today. I came home today and located my receipt fro Sep 19, 2015. It is ticket 3 and the sale ID is 15642. I think somebody in charge of that salon should check up on her. Dilworth, Minnesota.

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11:17 am EDT

Walmart ship to store orders: continuously wrong

September 2015: Ordered 2 items to be shipped to store. Item A arrived and we picked it up. A few days later Walmart tells us that item A is ready to be picked up!? Walmart's website states that Item B was already picked up, with 2 different dates listed. In addition it lists a tracking number from UPS stating that the item was delivered to !? Contacted Walmart about this mess. The response (besides the usual bla bla bla stated a response will be sent within 4 days. October 2015: Nothing has happened.

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1:59 pm EDT

Walmart employee relations

Walmart has been bragging about how they are going to give pay raises to some of their employees. Which I assume they did. Sounds great until you get the real message, to pay for these increases they are cutting the hours of older full time employees. The employees are having a hard time in making ends meet as it is without the cuts in hours. In some cases the working hours have been cut back to as low as 26 hours. Basically about a 40% pay cut. Of course with holiday season here and the way to pay for the extra working bodies is with a more cut back in hours. The number working people is about the same because of the cut in employee hours. That means the experience level of the employees on the floor is way down because of the new personnel. All that is going to end up happening is that the ermployee turn over rate will increase. Walmart is creating a bad name for itself in employee relations. All it's going to do is encourage people to try to nunionize. Which Walmart desperately does not want. My suggestion work somewhere else. I've been an employee for better than 10 years.

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James 16
Dorchester, GB
Oct 21, 2015 2:02 pm EDT

What do you expect.

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5:34 pm EDT

Walmart efficiency of filling a prescription

On Oct. 20, 2015, @ 1:30 pm, I went to pharmacy counter to have a prescription filled for my wife, which had been called in by doctor. After waiting in line for 10 minutes, I reached the front of the line & was told they had the prescription, but it hadn't been filled yet. The lady told me it would be ready in 15 minutes. I waited 20 minutes & got in line for a 2nd time. I got to front of line & it still was not ready, but they were working on it. I waited another 15 minutes and got in line for 3rd time. I got to front of line and it still was not ready. I waited another 10 minutes and got in line for 4th time. I got to front of line and handed the lady my wife's new insurance prescription card. She told me she couldn't check me out until I went to the insurance counter and got registered. I waited 10 minutes before I could talk to insurance clerk. I got in line a 5th time and was able to pick up the prescription. There was no posting that when using new insurance, to register with insurance clerk first. The Walmart that I normally use registers you when you pay for prescription. This is the WORST ORGANIZED pharmacy I have ever used. I do not plan on using this pharmacy again.

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Wine Is Good
Wine Is Good
, US
May 02, 2016 9:35 am EDT

Not giving them a new insurance card at the beginning is probably why you had to wait so long. Everything is electronic. When the insurance information is keyed, the script is electronically sent to insurance for approval. THEN it goes, ELECTRONICALLY to the filling queue. It was stuck in limbo because you did not give them the card.

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11:12 am EDT

Walmart eye glasses

I purchased my glasses 2 weeks ago .I noticed when I was cleaning them that the right lens does not fit in the frame correctly the man in wal-mart said they could not do anything because my frames are over two years old .you can see the lens is not cut properly & there is a sharp burr next to ear piece .I am on social security & can not afford new frames every year .I will not be buying my glasses from wal-mart in the future.

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8:24 pm EDT

Walmart customer service, from a mistake which was made by the employer

Accompanying my Grandfather, he had asked for a oil change and two new tiers for his 2000 Ford Windstar. He had asked for the new tiers to be put on the front. Asking them to put what was currently on front, on back. Wanting to only keep back left tier, which was asked to place tier on folded down backseat. For which would still allow me to get to the wheelchair, which was folded up in very back. Once it was finished picked it up, then drove to the front of the store. Which helped my Grandparents with their groceries in the van. Once we got back to their house, my Grandfather noticed they had put the new on back, old on the front. Which also had realized no extra old tier in back, which he had asked for. So we had went back to the auto part of the store, to let them know they had not done what was asked by the customer my Grandfather. The lady I was talking with then went into the shop to ask one of the workers. Which one went and got the tier my Grandfather wanted to keep. Which was wrapped the in plastic and put in the van. The female worker then came back, rushed pass me saying it would be a moment. Then realizing she was talking to me, I asked what was going to be down about the tiers put on wrong. She then contacted the manager named from the receipt as Jon Bartmanski. Which when he came back to talk to, was unclear of why he was called back, not knowing who he was to talk with. Which once seeing him, came to realize he was the person my Grandfather had told what was needed to be done. So I told him why we had came back, for which he said they correct their mistake of the tiers. But we had groceries in the car and other stops still to make. So I asked what else he had to offer for the mistake. Which he then found humor in my question. For which I told him he didn't follow what was asked for by my Grandfather. Then the Manager told me that was what my Grandfather had told him. Which I know was not correct, for I was standing next to my Grandfather when he was talking to us both. Plus I doubled checked with reminding them to put old tier on back folded down backseat. So was very flustered with that response of a customer problem, from which was a mistakes made by employer, to then be basically be laughed at and told what problem.

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Contact Walmart customer service

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

Website

walmart.com

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