Complaint Rating:

Company information:
Wal-Mart
Douglas Street town and country
Victoria, British Columbia
Canada
Phone: 1-250-475-3356

To whom it may concern: I am writing you this letter because I am very disappointed in the Wal-Mart at town and Country in victoria. I realize that they are renovating but I feel that they are not accomodating the customer. My family and I spend a lot of money in this store and it is very frustrating that you cannot get the product or service that you should be getting. When you ask for help you either get snubbed or put off to someone else. The service in this store has dropped trumendously and as for the product, there is none. I have been buying clothes for my husband and myself for over 4 years there and up until now I am not able to. They used to carry big and tall and now you can, t even find it in the store. When you go in for a perscription you are told 20 minutes which turns into 1hour it is just terrible. I guess customer service sure isn, t what it used to be. I was in there today and asked a lady where the tents were she pointed me in the direction and walked away. When I went back to look for her to tell her I could not find the tents, she snapped at me and said mam I am looking for them and trying to help you! I am sorry but I do not think she tried to help me, when I looked through all the iles myself to find that they did not even have one tent in the store I left and walked out. To bad they lost a sale. I guess I feel that the customer service should be more than it is, but I also feel that the product should still be coming back into the store even though they are renovating. I sure hope that when the new store is up and running that they will be more polite to there customers, and that the product will be in the store, maybe then will I return to see what kind of service I will be getting.




sincerely
Terry Nowosad
terry.nowosad@hotmail.com