Complaint Rating:

Company information:
Wal-Mart
Highway 70
Hot Springs, Arkansas
United States
walmart.com

My wife used the self check out at a Hot Springs Wal-Mart. She entered her cash into the machine. The machine did not register the last twenty dollar bill that she entered into the machine. She asked for assistance from the customer service representative. The customer service representative explained to her that my wife entered a ten dollar bill into the machine instead of an hundred dollar bill. My wife had entered an hundred dollar bill before she entered three twenty dollar bills. The machine even agreed that the hundred had been registered. The machine was only giving her credit for 140 of the 160 dollars that she input into the machine.

The customer service representative closed up the machine and advised her to enter another twenty dollar bill. In short, my wife ended up paying an extra twenty dollars to Wal-Mart due to the inaccuracy of the self checkout machine and the incompetence of the customer service representative.