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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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A
3:29 am EDT

Walmart abusive stupid cashier

wal-mart on alafaya/mcculloch road--abusive cashier named sharon...I went to purchase my items. No cashier around...had to wait..then call for one...she came and rudely said she could take me at the other register---I asked her if she could move my items to the other register...as it was difficultu for me to do so. She grabbed the basket angrily with a bad attitude. Then, she began throwing a tantrum, took the basket and again angrily slammed all the items on the conveyor belt-- she had no right doing this to my things or treating someone in this way. A cashier's job is to pleasantly ring up items not slam things around or be an abusive rude [censored]...when she did that I told her--hey can you not slam those things around...she ignored me...she continued with a bad attitude...mean rude hostile...and when it came time to swipe the CC...it wasn't working and again she wasn't helpful and very rude and mean...and almost slammed the receipt at me...all this just for a check out...the low life jerks of this society have no right treating people in this way but think they can get away with it..then she nicely asked the people behind me--how are you doing? as if she had just encountered a terrible ordeal with me...when in reality she was the one who had abused and mistreated and even slammed my items around for no reason... just a terrible experience...but that's waht you would expect from a craphole like wal-mart...

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Kadiekatt
Toronto, CA
Dec 31, 2011 6:22 pm EST

*gigglesnort*

Lady Pink
Lady Pink
Nursery Capital, US
May 12, 2010 3:48 pm EDT
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ignore Irish angela, she's on the rag

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B
11:31 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart ruined my son's 11th birthday

I am extremely angry right now. My viens are turning purple as I write this.

Yestereday was my son Dudley's 11th Birthday. We like to call him Dudders(well my wife Petunia does anyway.) Anyways here is my story about how you guys ruined my son's birthday. This was from your store at Scurry.

First of all his birthday did not start off right. My wife and I had bought him gifts. We had bought him 36 gifts from your store. He came downstairs and immediately he asked how many gifts we had for him. I told him that there were 36 gifts. He complained that last year there was 37 and started throwing a tantrum. I told him that this year he had bigger gifts. He was still not satisfied. I reassured him that after his party we would get two new gifts. (I had bought him a pool table, a playstation 3, and a nintendo Wii, several games, a psp, games for the psp, DSI, and his six other game syetems ect.

Than as if that was not enough, we could not get a Nanny for our wicked evel nephew Harry. We had to take him along with us. He is a troublemaker. His parents were no good either. He was left on our doorstep. Apparently his parents had been killed in a car crash. His father James was drunk at the wheel. Well we had Dudder's birthday party at the London Zoo and somehow a snake got loose and almost attacked him.

The final straw that broke the camel's back was around 11 pm when we went to your store located at 393 privet drive. We live close by near your store. Anyways the store was closed. My wife and I knocked hard on the doors, at first no one answered. but then someone answered and said that they were closed. I explained about my son's birthday. They still would not let me in. You better be open tomorrow. I will be coming at five am. Now I must buy ten gifts for Dudders. If you are closed then I will greatly buy more to cheer him up.

sincerely

Uncle Vernon

4 privet drive

London, Scurry.

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Update by Billydude15
May 05, 2010 11:58 pm EDT

SifferRules

Yes like Zachary said my son is a bit on the heavy side, so Irish would have a lot to cuddle.

Update by Billydude15
May 05, 2010 11:56 pm EDT

Zachary, Harry has been a nuisance his whole life. He deserves to be treated like that. My Dudley comes first. Potter comes last. We are doing a favor by taking him in. His father was no good, and neither was his mother.

Update by Billydude15
May 05, 2010 11:55 pm EDT

Well my nehpew Harry somehow made one appear in the middle of nowhere JennaAnithro.

Update by Billydude15
May 05, 2010 11:54 pm EDT

Lady Scot. DO NOT MENTION HOGWARTS ON MY LETTER. IT IS FORBIDDEN. (actually not really angry just playing along)

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chris sabds
, US
Sep 10, 2019 5:50 pm EDT

You must be a potterhead

tylerjfrost92
tylerjfrost92
Jefferson City, US
Apr 11, 2011 2:01 am EDT
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You know what I got for my 11th birthday? A spongebob pillow. No cake. No party. No birthday cards. And I can guarantee the reason your kid threw a fit, is because you spoil him rotten! Be a parent! Oh, and for the "evel" nephew, I would be hateful too if both my parents are dead. This in no way shape or form is walmarts fault. Its yours.

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Inspectorno1
Batesville, US
Sep 05, 2010 5:45 pm EDT

A good spanking is needed here with this kid, and take all the presents back to the store and not get him nothing.

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Michael1972
Orange, US
May 14, 2010 11:42 pm EDT

Esterfani, you should see "Dudley" when the parents actually say no. Just stay far away so you don't get it with his smelting stick.

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Estefani
Clermont, US
May 14, 2010 3:23 pm EDT

Sounds like your son is very demanding.

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Michael1972
Orange, US
May 11, 2010 12:21 am EDT

It seems like everyone is trolling this site. This letter at least isn't tasteless.

BenYankinSelf
BenYankinSelf
New York, US
May 08, 2010 2:58 pm EDT
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So funny, I forgot to laugh.
Complaintsboard allows this kind of stupidity to be posted, yet they will not post a serious legit review?
This place it going down hill faster than you think.

JennaAnithro
JennaAnithro
leeds, GB
May 05, 2010 3:30 pm EDT

We don't have Wal-Marts in UK, we have Asda. Still, cracked me up though!

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Trevor is now a proud father a baby boy
Markham, CA
May 04, 2010 12:22 am EDT
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Oh, ZacharyBTW Nancy Young is BenYankinself. They slipped up several times. Just like Tracy and Shoelady did with her many accounts.

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Trevor is now a proud father a baby boy
Markham, CA
May 04, 2010 12:21 am EDT
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In the Harry Potter world saying "you filthy little mudblood is just as bad as telling someone to in your own words Zachary" to "eff off". However I like how Ron keeps saying. "Bloody Hell" all the time.

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7:57 pm EDT

Walmart be prepared for a 3 hour wait time

Never go to a walmart pharmacy. The one in arlington texas is just terrible. be prepared for a 3 hour wait time. its ridiculous just go to cvs. i will never use another wal mart pharmacy.

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optrader
Pontotoc, US
Aug 22, 2010 10:42 pm EDT

I have heard a number of people complain about the wait time at a Wal-Mart pharmacy. I can tell you that Wal-Mart has a process for filling rx's that probably takes a little longer than at some other pharmacies. However, the process is quite good at insuring that you get the right med. Wal-Mart has barcode scanning for all drugs. This virtually eliminates the possibility of tech filling your bottle with the wrong med. A number of things may seem to slow down the filling process, and it probably does. But, each one is a safeguard against something being done incorrectly. Also, the time of the month, even the time of the day, can affect how many people are ahead of you and the time it takes to fill your rx. There are so many variables that can influence the time it takes to fill a rx, that it makes it impossible to assure someone that rx will be ready in 10 min, 20 min, 30 min, or more. And, you cannot look around you to determine how many people are waiting on rx's! Some of those folks are out in the store shopping. Some are on there way from home to pick up their meds...some coming from the emergency room...some coming from docs offices, and some have dropped off and will be back in an hour or two. The most likely way to get a rx filled fast is to find a pharmacy that does not do much business. If they are not doing much business, then there must be a reason. Better check their prices!

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qscott86
, US
Jul 01, 2010 8:23 pm EDT

Why you would use a department store pretending to be a pharmacy to begin with is a mystery.. choose a real pharmacy like Walgreens or CVS.

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D
7:38 pm EDT

Walmart i'll stay away from walmart until they get better self-check software and cashiers

I was checking out using the self-checkout. When I scanned 2 cases of soda and one case of water without bagging them, the register stopped and said to wait for help. That has happened to me before and that's not what bothered me. Having to wait several minutes for someone to come help when a worker and her manager were training or experimenting in the aisle next to me was not acceptable. Finally, when helped, the cashier double-checked the items against those appearing on the screen to validate they were all scanned properly. After finishing my purchase, I found the register receipt was jammed and didn't print properly. The cashiers normally will print another when they fix the jam but not this cashier. She allowed the next person to finish scanning. THEN (and here is the good part)...after the next person (who was with me) finished scanning their items and got their receipt, the very same cashier asked if we paid for the soda on the bottom of the cart. I reminded her that she double-checked that earlier and showed her my crumpled receipt. The cashier evidently has no recollection lasting longer than 10 minutes and wouldn't let us leave. She called her manager and the manager got confused thinking I was complaining about not getting my receipt. I explained three times and couldn't get it through their heads. The cashier who wouldn't let us leave finally left the register and the manager kept trying to tell me how I could come back to the store the next day to get my receipt printed out. I was beginning to think I was on Candid Camera! I think I'll stay away from Walmart until they get better self-check software and cashiers who bring their minds to work with them!

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joe bin texas
San Antonio, US
Sep 14, 2010 9:44 am EDT

Walmart hires poorly educated people who are obviously not NASA material.You can thank the school system for turning out these under achievers who think that Walmart is such a good place to work.If monkeys could talk and stock shelves, Walmart would replace the workers and pay them bananas instead of minimum wage//

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10:16 pm EDT

Walmart product care plan screwed me

I was told by several friends NOT to buy a LCD TV from Walmart..Because the extended service plan doesn't give a damn about you getting the TV fixed if it breaks...Well I didn't listen and now I am sitting for 2 wks without a TV with a house full of kids...Plus it will take another week to even find out if it can be fixed at all...I am hartbroken 1, 023 bucks down the drain and my kids are driving me crazy but can you blame them Dads are suppose to make good decision...

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khloee04
ft wayne, US
May 01, 2010 8:03 am EDT

ummmmmmmm...spend time with your kids? stop using the tv as a babysitter? They will not cover damage. If you damaged it (dropped, ect) you are out of luck . And dont have so many babies daddies...uck

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A
9:41 pm EDT

Walmart no more douglas tires and no more tires from walmart

My daughter had 4 new Douglas tires put on her 2000 Neon. The third tire has now failed with tread separation and WalMart fought on all three. This last one I was told that because she hadn't purchased the road hazard coverage, the warranty was not in effect ev en though tread depth was 80%. No more Douglas tires and no more tires from WalMart.

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shaunholmes
Eldon, US
Jul 30, 2010 11:09 pm EDT

i worked at walmart as a tire tech and i can tell you all of wal-marts tires are seconds.everything in the store is.if you want good tires go to a good year dealer or a higher end tire chain that gets first picks.walmart gets the junk that is left over and they usually compromise safety.thats why they can sell for less

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5:39 pm EDT

Walmart walmart csm this is a crying shame

I am a constant shopper at walmart and have experienced bad customer service on many occasions. As a result, I am really fed up with the service of the walmart "CSM" or claiming "CSM" that display bad attitudes and neglated leadership ability. I belive that walmart trians thier employees but sometimes there are problems that exist with the employee who can't figure out how to do certian transactions. With this particuler problem accumulating in most of all the walmarts I have been to, there are customers such as my self that has been serviced by a very nice employee or a rude fed up employee who demostrates the constant negative actions from poor training in customer service or negligent acts from the CMS that do not respond to the employee's problem when the light is blinking for them to come help with a issue. I have watch on many occasions as well been a part of the action of being neglected the help that is suppose to be provided at the given time. The so call "CSM" have actually made me stand at the register with an employee who has been trying to get thier attention for help because they could not fix the problem themselves as well as trying to demostrate calm efforts to keep other customers that where standing inline behind me calm. There Where Four "CSM" at the time standing in at a podem talking and laughing as well as watching the light blink. The made no effort to move from that space as well as give up a good converstaion to help this employee out who was trying her best to help me. I Stood at that register for approximatley 30 minutes, getting frustrated with the service and they way that the CSM where in a constant jolly mood with one another and looking at the light blink with out neither one of them making sound judgement that this cashier needed some help. This was the weekend of Holloween and Walmart was very busy. Lines where long and other customers where also fed up with the wait and the rudeness that the employee's and thier managers displayed. Needless to say when after 30 minutes, when one CSM finally made a move she looked straight at the cashier and that light blinking and contiued to walk right by to attend to another cashier who had just turned thier light on for help. The cashier them looked at me and could tell that I was getting really mad now because how this situation was starting to turn out. She politley apppogised for the CSM actions. I could feel the tention rising as the cashier herself started to appear to be upset. She then explained to me that this happens everyday to certian cashiers because the CSM have thier certian picks and Chooses on who they want to rush and help and who they leave stuck out for customers to get angry and go off on them because off the lack of help. I could belive this because this was not the first time this happen to me at this paticuliar store. Finally when she relalized that the CSM where not going to come her aid, the cashier actually, Politely told me please excuse me and left the register to go get a "CSM". Me and the other five customers behind me that also where angry and fed up because the line had not moved for 30 minutes watched her walk from the front of the store all the way to the middle of the store to get help. When she got thier the CSM still contiued to talk and laugh with one another ignoring that fact that she was standing there trying to get thier attention. Finally One CSM turned around and responded and followed her back to the register where she realized that thier where some angry customers and tryed to calm the situation down by giving apologies for the long wait. Needless to say my issues with the transaction was resolves but the issue with these lazy, CSM 's who lack poor leadership ability wasn't. I am tired of going through this same issues constantly and would like this issue to be resolved. It is apparent that the Walmart CSM's here demostrates the act of favoritism to certian employees when they should treat all of them the same. I have been to three walmarts in this area and have been caught in this issue constantly. I am sure that thier are other's as well that have been in this sutiation but don't know where to turn to compliant and have no clue where to complaint to. Please be advised that even through Walmart offers a great place to shop this sort of situation can esculate and prevent problems in the long run with the wrong individual who has be treated the way I was and would not take the problem so nicely . I appreciate the chance to let people know what is happening and would like the situation to get fixed. Thanks for your time and who ever reads this respond and let me know your views and opinions.

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Walmart1
, US
Oct 26, 2015 10:49 pm EDT

Perspective is everything. As a csm i cant tell you how fustrating it is when your trying to be fair and you have cashiers grabing you instead of waiting their turn no matter how many times you explain how it works to them they dont care about it they only see the problem in front of them not the five in front of them that i have to get to because they were first on my palm how unfair is it to cut in line and act like im playing favorites because all you see is what is in front of you regardless of what is in front of me. And as far as conversating im being paid to make it fast and pleasant. Your perspective might see me having a good time but i cant tell you how many times ive been yelled at for standing around doing nothing when im talking about issues and problems. I never stop im never having a good time even if i look like i am. And its important to understand what a csm is and what they are not. I have no way i fixing the real problems of working for this company we are neglected by real management who dont want to help the frontend we are given no real power to fix the problems ourselves the whole thing is unreal but you still shop at walmart because its easier to blame the symtoms (the employees) not the real problem ( the company) your low price has a cost.

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katekate93
, US
Feb 08, 2015 4:01 am EST

As a cashier at Walmart, I can attest to this. It happens daily where it takes a CSS/CSM minutes to come to the register. Many are rude and condescending just because they make $1 more than me an hour. They pick favorites and are unpleasant. I'm sorry this happened to you. I am often in the same situation as the cashier you talked about.

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MadCashier
Tallahassee, US
Nov 16, 2014 3:23 pm EST

Im a current cashier at Wal-Mart and my csm latavia is the worst she comes in everyday like she is upset. She is friendly with everyone else but she always seem like she have a problem with me. I really think she needs to be re-trained because she is a horrible excuse of a csm

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CsmMom
, US
May 22, 2011 4:44 am EDT

If you're still out there; if you see this, first of all, I'm really sorry this happened. There's really no excuse for it. I am a WM CSM. Serving the customer, and serving quickly is my number one priority.

As far as who you might speak to in a circumstance like that, you could certainly request to speak to a "member of management" (use *those words*) before leaving the store and someone will get a member of the REAL management team to the front-end to speak with you. OR, you could call from home, as well. If you weren't satisfied with that conversation, you could speak with the store manager, or the District Manager, whose phone number should be posted on the wall behind your store's Customer Service Desk.

Taking care of you is important, and these people would want to hear about that kind of an experience. Again...sorry that happened.

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Jessica Lara
Columbus, US
Nov 08, 2010 2:24 pm EST

I was a cos at Sams Club for 2 years which is the same thing as a csm. I can honestly say that I strived everyday to provide good member service. I was the fastest one to respond to cashiers. I felt great pleasure in serving my co workers and the members to the best of my ability. UNFORTUNATLEY there was not many others (including managers) that did the same. HOWEVER There is a lot of pressure and sometimes I don't think customers know what you are really doing. For example: One really busy, over crowded day at sams I had a cashier page for help, so I responded quickly. She had an item with no barcode so I hurried to the podium to the computer to look it up. After about two minutes I had a very angry man walk up to me and get close enough to me I could smell his foul breath and yelled " Get you lazy @** from behind there and come take care of the lines!" He then walked away like the jerk he was without giving me time to respond. I was so mad maby more hurt that this man didnt know jack he didnt know how I had been running my @** ragged all day for a measly $9.50 an hour, but then I relized there are so many lazy cos' and csm's that it may be hard to tell the workers from the non workers. Needless to say I quit that job.

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LM58
Davenport, US
Apr 28, 2010 6:02 pm EDT
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I SHOP THERE ALL THE TIME AND EVERY TIME WE LEAVE I SAY THE SAME THING WHY DO WE GO SHOPPING HERE! THEY HAVE NO CUSTOMER SERVICE TRAINING AND THEY ALL TAKE A COURSE IN HOW NOT TO BE PLEASANT AT WORK . WITH THE ECONOMY THE WAY I T IS, IF YOU DON'T LIKE YOUR JOB THERE ARE AT LEAST 100 PEOPLE READY TO TAKE YOUR PLACE... LM FLORIDA

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6:47 am EDT
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Walmart system problems when they got my money.

I had a Charter Cable bill I had to pay, I went to Walmart on 04/24/10 at 9:24pm to get this Walmart Money card to use it to pay my bill, I went home, went to the web site, got the card activated and all, got on the phone, called Charter to make the payment and it didn't go through, I got Walmart Money Card on the phone to find out the problem and they told me, they was having system problems, they wasn't having system problems when I put my $160 on the dam card, they wasn't having systems problems when their middle man got his cut but when Charter comes to get the money for the bill, they're having system problems and I was told to call back in 15 minutes, I called back and they said, call back in an hour, I called back, they were closed, my bill never got paid, I called the next day and guess what, the problem is not fix and I was told to call back in 15 minutes again, I called 15 minutes later and was told to call back in an hour, while I was waiting, I called the computer system, it said I had a security lock on my card, alright I got the card activated but theres a security lock on it, WTF...

I called back an hour later and told them what the computer told me, thinking it could get fix quickly if I told them that, I was told to call back in 2 hours, I called back all that day until they closed, I called the next day, the problem still isn't fixed now, it's day three of calling back, I asked to speak with someone higher up in their office to handle my problem, he got on the phone and told me the $160.00 that I put on the card wasn't on the card and wanted me to send him the receipt so that he could see it in order to put my $160.00 back on the card(Hmm, I know that trick...) I got on the internet, went to the site and there it is in front of me $160.00 it's still there on the card, I asked for someone els to speak with, this one told me that my $160.00 is still on the card and that I can finally pay my charter bill, I got on the phone with Charter to make the payment a second time and it still didn't go through, I got back on the phone with Walmart Money Card again about the problem and was told to call back in 15 minutes, then an hour, then two hours, I called back all that day until they closed, I called the next day, this is day four, yep, you guessed it, the problem is'nt fixed yet.

Thanks to Walmart Money Card, I have a card with my money on it that I can't get to but, they can, I have the receipt that reminds me of this mistake I made because all I wanted to do was pay my dam Charter Cable bill, Walmart Money Card is nothing but a bunch of bull, I got the papers to prove it, I wish I never got that ###in card, money is way to hard to come by these days, I struggle very hard to get the money I can get to pay bills, be comfortable and eat, the people at Walmart Money Card are just one of the reasons why many good people turn to do horrible things just to be comfortable and eat, I'm so angry, I don't know what to do and it's all thanks to Walmart Money Card a.k.a. ###.

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highdangle
Ellenville, US
Mar 29, 2011 9:30 pm EDT
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I got a direct deposit on my card and lost it on a saturday. I called sunday to have it overnited (ok, no problem). They told me to call tues for tracking #, wich i did. Tues, weds, thurs, fri..., what da hell. I called on fri to see what was going on. Of course, it was never overnited so the operator had another overnited, "you'll get it on mon or tues". Monday, I get the first one I ordered so I'm like cool, I'll activate this one and call to block the other. WRONG! Tuesdays here and to a big surprise, wait fooooooorr iiiittttt, I still dont have a card. It never got overnited nor did they even generate it. Where da hell do these employees come from? Do they get paid? And if so, do they understand the need for money or do they not care about the hand that feeds them? Im broke, an hour away from work, V-8 status, no more people to borrow from, and again, i have to wait for an overnited card. The most reassureing thing is that every operator I speak to sounds like they from another country, WTF!
Seriously though, this is [censor]. So much money into these companies. "STEP YOUR GAME BUDDY".

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DaveR3100
Anaheim, US
Sep 09, 2010 11:40 am EDT
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Card is a scam!
This card is a scam by GE capital and Walmart!
No funds are available to the consumer until the permanent card arrives in the mail.
This has been reported to several regulatory agencies.
This one is ripe for class action.
Card is a scam!

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6:14 am EDT
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Walmart - card can't activate

I had a Charter Cable bill I had to pay, I went to Walmart on 04/24/10 at 9:24pm to get this Walmart Money card to use it to pay my bill, I went home, went to the web site, got the card activated and all, got on the phone, called Charter to make the payment and it didn't go through, I got Walmart Money Card on the phone to find out the problem and they told...

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5:14 pm EDT
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Walmart no cashiers to open registers

I stopped in at approx 16:30 to pick up 2 items and all the 20 item or less checkout lines were backed up.I ask one of the cashiers if they could open up another register.I only had 2 items and did not have time to wait for 10 minutes to get checked and the cashier said to me that they did not have anymore cashiers.If that is the case Walmart needs to hire more cashiers.With so many people out of work there is no excuse for not having enough help to run your business.If i have another incident like this again, i will not longer shop at Walmart .My time is to valuable to be waiting in a checkout line for 10 minutes to pay for a Quart if Milk and a Head of Lettuce

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dudertonmcnally
, US
Apr 27, 2010 11:11 pm EDT
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Have you ever worked retail? Sales aren't too fantastic right now, so hours/payroll gets cut. Then you have fewer people working, and if a rush happens then guess what? You're ### out of luck. Try working one of these jobs and dealing with an ### like you. If your time's so ###ing valuable, how do you have time to whine on this website, let alone buy groceries? Eat my ###ing ###, you ###.

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12:01 am EDT
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Walmart refused to let me return dangerous and defective game.

Last week I went to your store. I saw an interesting game called Zathura. I took it home and played it. Once I started playing the game I regreted it. I wanted to stop. My house ended up in middle of space. I knew it had something to do with the game because as soon as I played it with my friend we felt shaking. We thought it was an earthquake. We went outside to see if there was any damage. At first we thought it was dark. Then we realised that it was only 4pm and it could not be that dark, wo we thought it was a solar eclispe, that was until we saw a star shooting by. We really wanted to return the game right than and there, but there were two problems. You had no stores in the middle of space, and the game said that to go back home we must finish the game. We had many terrifying ordeals while playing games. We were attacked by Zorgons(space creatures who look like giant lizards. We had asteroids coming directly in my house(which BTW my father just redecorated). I saw a goat with four eyes. Eventually we finished the game and everything was back to normal. When I went to return the game they said that I could not return it since I had no receipt. I explained the dangerous powers of the game and they said they got many complaints about the game. I asked why don't you take it off the shelf, they said they did, they even tried burning the games, but they mysteriously appear on the shelf unharmed.

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Update by Billydude15
Apr 28, 2010 1:36 pm EDT

Trevor, before you go any further, his second in command Riker was passed out drunk in ten forward, and Worf and Dianna Troi wree having hot sex in a fancy motel created on holodeck.

Update by Billydude15
Apr 28, 2010 1:34 pm EDT

Picard was high on meth.

Update by Billydude15
Apr 27, 2010 12:29 am EDT

I tried to contact Captain Kirk, but he was high on weed.

Update by Billydude15
Apr 27, 2010 12:17 am EDT

Thanks, Trevor I think I will try that. Do they sell these in your store? If so has anyone sued the game producers for this? and won?

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jcampbell65
, US
May 16, 2010 11:08 pm EDT

It comes with LSD? Trrrrrripppy maaaaaaan...

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burnz
., US
Apr 27, 2010 11:51 pm EDT

Classic. Great job TC.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 27, 2010 11:46 pm EDT
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Irish, I have been look at some of dudertonmcnally's comments he is a troll just like you are. So is Billy, but his trolling is more polite.

Billy, since captain kirk was high on weed, why not try getting Captain Picard to help.

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dudertonmcnally
, US
Apr 27, 2010 11:31 pm EDT
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Or just shut the ### up...

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Trevor is now a proud father a baby boy
Markham, CA
Apr 27, 2010 12:04 am EDT
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*plays along with obviously fake letter.*

Well it is not Wal-mart's fault you need to contact the manufacture of the game. I had the same problem with another game, Jumanji. Only I was stuck in a jungle not in space.

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5:12 pm EDT

Walmart very poor customer treatment

It has happened on more than one occasion and at two different Wal-Mart locations in the Dayton, Ohio area. I'm sure I'm not the only one and I'm sure this is happening all over the country at different Wal-Mart's.

The cashier gives attitude and lip to customers. Yes you read it right, back talking and then talking crap about you very loudly to the next customer in line with the same race as themselves.

Yesterday my wife and mother-in-law visited the Wal-Mart location in Englewood Ohio. My wife was ready to check out. She went to lane 7 which had its light on but no cashier was there. Lane 7 was very close to the infamous "U Scan" in which two cashiers; the U Scan cashier and the lane 7 cashier were standing and talking. My wife waits approximately about 3 minutes until she approached the cashiers standing around talking and asks if anyone was working lane 7. One of the cashiers responded, "yeah, I is!". My wife said, "Well I have my things ready but I did not want to unload until I knew this lane was open or if someone just forgot to turn off their light". They the cashier rudely said, "Well, I didn't see youz there". My wife and the cashier both walked back to lane 7 in which the cashier started to check her out and didn't speak one word the entire time. My wife also had to turn the "bagging mechanism" to get her bags because the cashier was too lazy to turn it on her own. Then when she was finished checking her out, the total was on the screen but the cashier didn't say anything (like, your total is ...). My wife then had a 30 or so second staring contest because she was at wits end with the rude employee and was not going to pay until the girl spoke. Then finally the girl rang out the total and again it was very rude. My wife immediately went to customer service and spoke to a manager. The manager apologized but that was it. Then walking out the girl was speaking very loudly to the customers after my wife about how rude and inconsiderate her last customer was and how "feed" up she was with those people. Sorry if I'm wrong but I'm feeling a little racism out of this cashier.

This was basically it, there will be fallow up and a continued beating on Wal-Mart and believe me I will not tire on this one. Reason being, this was almost the exact same scenario that happened to my wife and I at the Wal-Mart location in Kettering/Moraine Ohio back in 2005. The same results were in this scenario. Notified the manager, called corporate and guess what, nothing happened.

It is very sad and discouraging to be a part of America in today society. I understand that because of certain issues in the past and how people are so "sue" happy that companies are a lot tighter on rules and that they cannot act on employees like they use too but come on, it has gone waaaaaay to far. If you are a certain color skin and get fired the NAACP will be there the next day. If you are the other color skin and get fired, a lawyer will be there the next day. Customer Service in today’s society is dead and I think long gone. There needs to be a TON more websites, blogs and social media that tend to these topics and put out bad names for these types of companies. I know there is a small amount of people that boycott and disagree with companies like Wal-Mart, but maybe with the blogs and other sites, people will come out of there shell and let these companies have it and hurt these companies in a way that they can actually realize a problem and take care of the situations.

This is just one of many complaints that I could write about but the severity of the situation I felt needed to be talked and wrote about. I would encourage lots of others to use this website and post there dissatisfaction with Wal-Mart and any other company big or small out there to get the work out of how poorly customers are being treated.

Thanks for everyone’s time and I hope more "Customers" will follow.

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4:51 pm EDT

Walmart cashiers/counter help are soddy, rude and appear to always be unhappy

Everytime I visit this pharmacy the cashiers/counter help are soddy, rude and appear to always be unhappy. I waited close to 1 1/2 hours on Friday to pick up prescripts for someone. 30+ minutes of that time was waiting for 2 clerks to wait on the same 2 customers for 30+ minutes. There is no excuse for laziness and it puts a bad reputation on the entire department. They maybe cheaper at Walmart but the service to obtain them basically SUCKS. If the personnel is that unhappy then maybe they should seek work elsewhere. Everyone in the dept needed a shot of B12 hourly to get them moving faster. One clerk always seems to have a cold/be sick - yet stil the same hoe-hum attitude - can anyone smile. Clerks out stocking, can you see people waiting for service, line down the store. New management team needs to be in charge of this dept. Somebody needs to be fired, and somebody with energy, enthusiam, and desire to achieve, give 110% daily needs to be hired to run this dept.

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Happy Mom222
, US
Sep 04, 2013 10:34 am EDT

Rudeness is everywhere these days

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Taylorh2
Aurora, US
Aug 31, 2013 2:32 pm EDT
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You did not wait 1.5 hrs in Walmart for your prescription.

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LisaTimmons
Landing, US
Aug 31, 2013 2:08 pm EDT

To Optrader. Well, that's the profession the pharmacist chose. if they can't do their jobs, and be somewhat friendly and professional, then they should not be in THAT profession. Being a pharmacist, means working and helping the public. which means, putting a smile on your face, and help the customers, and be HAPPY about it.

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optrader
Pontotoc, US
Aug 22, 2010 11:17 pm EDT

If you had their job, you would probably be the same way. If you were poorly paid and treated like crap by customers, how would you be? If you think the employees are rude, then get a job at Wal-Mart. You will quickly learn just how rude the customers are. Not everyone will put up with such deplorable working conditions. And, those clerks out stocking, despite the long lines at the register, are probably not trained to run the register. And, not everyone can come back in the pharmacy, they have to be HIPPA trained(a government requirement) to come back in the pharmacy. Filling a rx is a slow, tedious process, and those pharmacists and techs behind that counter has your life and health at stake. This may be the reason they are not running around like the energizer bunny. And, no, they may not smile. They may be handling 3 jobs at one time and trying to keep it all straight in their heads. The pharmacist is trying to check a rx to make sure everything about it. Your doc may have prescribed you something for which you have an allergy or a drug interaction with something else you are taking. They may be having all sorts of problems trying to get YOUR insurance to pay for your meds. And, while the pharmacist is trying to determine why the insurance will not pay for your med, you are on your cellphone in his window blurting out the most personal parts of your life, the 3 phones in the pharmacy are all ringing, 2 techs are trying to ask him questions, and the cashier is asking him what to do about a problem with the cash register, the paper has just jammed in his printer, and his computer has mysterious ground to a halt. A kid is pecking on the glass and customer is fusing at the cashier about her copay. Would you be happy and all smiles?

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11:14 pm EDT
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Walmart simple price check turns into yelling match with night manager

At approx. 10:35 - 10:45 pm on April 21, 2010 I prepared to check out at the South Keys Wal-mart location. The only cashes available where #12 and #1, 4 & 6 in their "Express line". Cashier #4 became free and I placed all my products on the counter. I said "hi" to which there was no response. The cashier began ringing products in and as is my habit I watched the digital screen as I have been overcharged by stores and prefer not to be. A three shade eye shadow by Physician's Formula called a 3 duo, rang up as $6.58. I mentioned to the cashier that the price tag had indicated this product was $5.92.

The amount is small but I promised myself that I'd request a check on any prices that showed up incorrect at the cash and always inform staff they might like to correct their pricing if indeed the item was incorrectly priced or categorized. I had decided to carry my phone with me and take images of any prices that were on sale in the event I ever had a problem in getting charged the right price but todate I've never had to "prove" the price I saw and I'd unfortunately left my phone in the car this time.

The cashier at #4 checkout sighed and grabbed the phone asking Cosmetics to call her...I told her there had been no one in that department when I was there to which she said nothing. The phone rang and the person on the other end seemed unable to assist. She hung up and called for assistance from Cosmetics again. The next person who called appeared to be telling the cashier something that made the cashier clunk down the phone and say, "That's not MY problem" and she rolled her eyes, sighed heavily, clearly not pleased with whatever the person on the other end had said. While she had been asking for the price check, I had tried to tell the cashier to let the person know where exactly I had found the product so that it would be easier for her to find. The cashier didn't relay this information.

The person doing the price check came up to the cashier and said there were two prices the $5.92 and the $6.58. I again explained that the eye shadow I chose was directly behind the price tag of $5.92 and that it was not the eyeshadow to the far left on the display, but the one right beside that one. I explained to the price checker that I had also checked to see if this product may have been in the wrong slot. All eye shadows behind the one that I chose were exactly the same shades name.

The woman doing the price checking took the product I wanted back to cosmetics with her and then returned with another that was a different shade. The shade she came back with was Oatmeal and it had been on the far left of the colors I wanted which were Sand.

The cashier and the price checker looked at the skews on the back of each package and the price checker person stated that the price tag of $5.92 was the same skew as the Oatmeal product. This wasn't possible due to the fact that I had looked for a skew number and the price tag did not have one...which I'd found odd and which almost made me not take the product at all as I didn't want to be too delayed at the checkout as people were waiting outside in the car for me.

At no time during this period of time did I once raise my voice, speak rudely or display any level of ignorance to the cashier or the price checker. I tend to prefer "honey" to "vinegar" as I have always gotten much further that way and having worked in retail some time ago I know how frustrating it can be to have a customer being unnecessarily rude. The cashier and the price checker spoke among themselves about the price and how the skew was different on the two packages...then the cashier said, "the only thing different about these are the color" to which the price checker said "well, this one (Oatmeal) must be $5.92 and the other one is $6.58." I then stated that the Sand eyeshadow was directly behind the $5.92 price tag and I then said, "I wish I'd have brought my phone I could have taken a picture of the price tag. Then I said, "You may want to move all the eye shadows that are behind that price tag then because they were all together and I checked the price a number of times to be sure."

I then offered to go back with the price checker at which time the night manager came over to the cashier and ask what was wrong and the cashier then explained, "She says (meaning me) that this eyeshadow is $5.92 but its coming up $6.58". The night manager then told the price checker, "Here, take this" (the skew that the cashier had on a piece of paper and which had been right on top of her cash register for some reason) to which the price checker asked why. The night manager then swept her hand my way and said, "just take her (meaning me) with you so you can show her the right price and get this straightened out."

The condescending attitude this manager showed toward me and the way in which she ignored me and insinuated by her tone, actions and attitude as well as the cashier's attitude from the beginning, that I was a waste of their time and was simply being a "*itch", led me to decide not to bother standing their trying to get the proper price for a product that I could do without, and I said "Never mind, I didn't think this would be such a difficult situation. I have people waiting for me so never mind, I won't take this. Just ring up the rest of the things please... I have to go." The manager gave me a "you jerk" look and then I said, "I think perhaps I'll go to Barrhaven rather than shopping here." The manager then loudly said "there is no need to be ignorant to my staff!" I said, "I'm not being ignorant, I simply stated I was going to go to another store." The manager then said loudly, "You have been nothing but ignorant with my staff and I won't have it!" To which I said, "What? I have not been ignorant to them!" The manager continued, "Yes you have and there's no need for it so I want you to stop!" To which I stated in just as loud a voice as hers, "Who is your manager?"

The night manager stated, "I'm the manager!" to which I said, "No, you are the night manager. I want to know who the overall manager of this store is." She became insulted I assume as her voice continued to get louder as she continued to state she was the manager and she wouldn't have me acting this way in her store.

As I was leaving, it was a shouting match, I'd been insulted enough by this manager and as I left she was still yelling at me. The cashier and the price checker were both silent the entire time. I then threw over my shoulder "Would you like to ban me from your store?" to which she was silent and then yelled very loudly, "Have a good night!" to which I responded, "You have a good night too!"

Now, in stark contrast and my usual experience when dealing with a cashier or store staff at any store, I had returned a Physician's Formula Mineral foundation that I had purchased 3 days earlier from this location and that was on sale for $8.20. The customer service girl indicated they really weren't able to refund makeup after it had been open. I explained that unfortunately I usually use testers before buying makeup but this time there hadn't been a tester and the only way I could discover that it was too light a shade was to buy it and try it at home. I further told her I had been hesitant to do that but I had wanted to try the product. I apologized that I hadn't been aware of the no return policy for makeup to which the girl said, "Well, I'll do it this time but I won't be able to do it again." I thanked her and told her I really appreciated it and I'd remember the policy for next time.

She had trouble reading the sales receipt and indicated that the printer really should have been replaced but unfortunately they weren't successful in getting a better printer at the cash that I'd been at that night. She tried a few times before she got the number in okay. Then the price of $18. and some cents kept coming up not allowing her to give me the exchange amount. So after a few tries and my apologies for the trouble to which she assured me was no trouble at all, she refunded my money, I signed the receipt for it and thanked her again for her help to which she told me to have a good night and I told her to as well.

The night manager of the Wal-mart store at Southgate in Ottawa Ontario is a disgrace to that store. As a frequent customer to that store, I have NEVER had any difficulty like this at this store before when prices were incorrect...I can guarantee I will NEVER set foot in this store again and I will be certain to pass this episode to the MANY people I know to do the same and travel a few minutes longer to the Barrhaven store where the staff are not nearly as ignorant or quick to embarrass or browbeat a customer simply because they are having a bad night.

My only regret is that I did not take down the name of the cashier and the Night Manager...but I will never forget either face because they were both very, very unprofessional.

I appreciate being able to air my frustration here. Thank you!

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Update by J.Schroeder
Apr 23, 2010 11:27 pm EDT

Thank you Eileen I appreciate your comment and your tip about length and the movie suggestion :)

Thanks everyone for your comments and for allowing me the opportunity to have my part in this situation clearly pointed out to me that allowing myself to take offense to the treatment was a very poor reaction on my part. It also reminded me that I have neglected my Assertiveness training from years ago and I will be refreshing myself in this area.

Further I apologize for having caused those of you who believed it important to point out that I am a ### with a whining and socially inept skill set. Although those who know me have disagreed with these comments, I appreciate each of you for pointing these socially unacceptable flaws in my character out to me in a clear and concise way. I appear not to have had anyone around me feel comfortable enough to point out my deplorable attributes. Thank you all for doing so.

To Wal-Mart South keys, I apologize for my responding to your Night manager in a manner that allowed her management style and choice of words to offend me. But now that each of you have shown me I should know better...I hope I will handle any similar situations neutrally and without reaction regardless of how I believe that it has impacted or attacked my character or my part in any similar situation.

I trust I have not offended anyone further with this final post. Thank you.

Update by J.Schroeder
Apr 23, 2010 7:29 am EDT

Thank you for your comments Melvin & Irish.

Irish the Wal-Mart's in this area don't add tax to every individual item. I believe I indicated I had other items to purchase as well. If not, I apologize for the oversight. The amount of $6.58 was indeed the price of the item before taxes.

As to the rest of your post I will only quote a very wise character and say, "If you can't say anything nice, don't say anything at all, " and I believe I will do just that but thank you for your opinion.

Melvin, I appreciate your agreement with Irish. I'd just like to elaborate if I may, that as someone who has managed a retail store previously and received recognition numerous times for our exemplary customer satisfaction levels, I dislike customers who treat staff rudely for no reason as well. But in the same token, very often customers are treated rudely by staff - usually those overworked, underpaid and under appreciated, and many customers like myself, and I would imagine like you and Irish as well, often ignore those who happen to be rude to us and let it go. I personally know what retail staff can be subjected to. A manager yelling and accusing a customer of something that they have not been a witness to and have no basis on which to hinge their assumption, also has no right to display to their staff this kind of poor role modeling. As a manager it was this lady's responsibility and her position of authority, to oversee the correcting or resolution of the pricing issue and do so without making anyone (staff or customer) feel belittled. My stating I'd go to the other Wal-mart, if anything, would have been handled by a more professional manager with a very non-committal response such as, "We're sorry to lose you as a customer". Whether meant or not, this kind of response would be neither apologizing for anything or offering anything and certainly not accusing anyone of ignorance. It also would not have had the end result that ensued.

Perhaps my title could have been much better worded and perhaps I did not clearly indicate in my account the raising of my voice came after about the third accusation by the manager that I was being ignorant to her staff. Whether or not I should have kept quiet and simply allowed the barrage - hindsight is 20/20 and I have to wonder just how many customers would have accepted this same treatment where they in my shoes - the unfortunate thing is that this manager has basically shown her staff how she will accept and support them in treating customers and how she goes about dealing with customers herself.

This particular Wal-mart has some exceptionally professional cashiers who are a pleasure to be served by and who know how to carry on conversations and respond when greeted with a "hi" or "How are you?" They also say please and thankyou...- but the biggest difference is that none of them work under this particular manager. Coincidence? Not likely.

Thanks for your comments - both of you. I appreciate your time.

Update by J.Schroeder
Apr 22, 2010 11:27 pm EDT

I neglected to make it clear that I had refunded the Mineral foundation about 10 minutes prior to checking out at cashier #4 the same night. I should also mention that the Night manager, in her raised voice had informed me at the beginning of her yelling at me after I stated I wouldn't bother with the product... that according to her I had been ignorant to her staff "ever since you've gotten here" meaning I guess that ever since I'd gotten to the cash which was neither correct nor necessary.

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shop-a-holic
Ottawa, CA
Dec 06, 2010 1:26 am EST

Wow that was quiet the shopping experience you had.

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qscott86
, US
Jul 01, 2010 8:33 pm EDT

Why argue over 65 cents?

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9:27 pm EDT
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Walmart wal-mart misleading customers and refusal to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

Wal-mart misleading customers and refusal to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

****

Dear sir,

1) we shopped at wal-mart [dufferin 3106] in toronto, ontario, canada on 22april2010.

2) "oatmeal to go" - "maple & brown sugar flavour" - oatmeal-bars was marked on the shelf as "otg m b s " for $2.

3) it scanned for $2.64. please see attachment walmart22apr10.jpg.

4) the "customer service" centre cashier with a name-tag "emily" refused to honor the posted scanning-code-of-practice price-accuracy-guarantee.

According to the posted "scanning-code-of-practice price-accuracy-guarantee" at each cash-register, the customer gets the first item free if the item scans for a price higher than the shelf-marked price.

Instead she started harassing us and arguing, and refused to get the store-manager as per our request to her.

5) then came another "customer service manager" [with a name-tag jennifer]. but no requested store-manager [in spite of our repeated requests].

6) we were not permitted to get a photocopy of the incorrectly marked shelf-price-sticker.

Obviously it evidenced that [at least in this case] wal-mart is misleading consumers about the price and over-charging the public.

Sincerely,

Ron waters

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MichaelAIL
Asheville, US
May 17, 2010 9:25 am EDT

Nancy Young, Aka 'Don't judge my husband'

You should take advice from yourself. Your children need discipline. You as a 'parent' need to be lobotomized, criticized, ostracized and demonized.

You let your kids go to wal-mart by themselves. A 13 and a 9 year old. I wish they would have got kidnapped because even after they were traded off into slave labor, or as sex slaves (but with your half of the genes being present, i highly doubt, because we all know that you're a fat, ugly, balding, partially [censor]ed, wildabeast) in some country in the southern European section of the world for $0.30 a suck.

Mothers day or not, you lack complete discipline for your 'kids' and for you hopefully dying husband. Whom we have already verified came from the DNA of a more deserving rodent [you pick]. In which you place your 'kids' actions on everyone else but your own. They are your kids you raise them. You are the reason why kids have drug problems, end up taking too much D in the A and getting pregnant at the age of 14 because their low-self esteem and self worth made them feel like they were imposing on the guy Sticking his D in their V with no C on and not being able to say "you get no love, if you don't put on that glove".

You obviously being a fake parent should not be talking about discipline of other kids. I would hope you do hit your children because the abuse that you give them currently doesn't even surmount to the amount of physical abuse a pro boxer [Mike Tyson] would give to his wife, ex-wife.

And on a side note, you should tell your husband to get a Vasectomy because you two should never re-procreate. And to make things safe so even after you two get your inevitable divorce and your fat [censor] doesn't try to get kinky with someone else and have an accident happen. Get your fat tubes tied, Twice, just to make sure the job's done right.

To Trevor-

I was unaware that Nancy Young lived in Canada. I guess she moved there after her short stint in New york. Nancy Young STRIKES AGAIN!

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Trevor is now a proud father a baby boy
Markham, CA
Apr 23, 2010 12:30 am EDT
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You are right Melvin. 13 cents on the dollar is 2.26, Ron paid over 30 percent on taxes this way.
That child was put in care. They were more concerned about her teaching her child how to steal, scam and cheat than the threats. THe customer compaining was the same race as her and she had the nerve to call racism. She got angry at the manager for calling the police on her treatment of the daughter when it was the customer who actually made the call. The only reason she took her daughter in the car with her was because the customer threatened to call the police if she left the child in the parking lot in the middle of the night. The "mother" was smacking her around calling her ###, ect. They found her because they reported the license plate number.

Though in some cases, I have seen where customers should get the correct lower price, even would have honoured it myself but the manager said "no".

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Trevor is now a proud father a baby boy
Markham, CA
Apr 23, 2010 12:20 am EDT
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The tax is 13 percent in Ontario StripedTigress. So 2.64 sounds about right. The OP's wal-mart is not that far from the one I work at. He is right, not just Wal-mart but any store if the price is scanned higher they get the first item for free(up to $10)

There was one disgusting customer who switched the prices to get something for free. She taught her seven year old daughter to do this. The mother argued that she should it for free since it was not priced correctly. The seven year old thinking she helped her mother out, said "mommy switched the books from one spot to another because she wants the more expensive one for cheaper and you have to give it to her for free." Well as soon as she stood up for her the mother was busted. Instead of being civil about it she threatened her daughter. She said if she did not get the price for free she would smack her, and beat her with a belt when she got home. Ofcourse since the barcodes did not match she did not get it for free. Then we got a complaint about another customer asking us to call the police. (apparenty this mother was threatening to leave the child in the parking lot saying she hopes she gets picked up by a man and raped). This child being seven. The mother also threatened to have the daugher arrested for her fraud.

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ron waters
Toronto, CA
Apr 22, 2010 11:57 pm EDT

Irish, StripedTigress

When I wrote this letter, I had no idea that Oatmeal to Go Bars were taxed, the extra 64 cents I had to pay was tax. I thought all food was tax free. I went and told my wife about this, and she informed me that Not all food is tax free, only basics like bread, milk, butter, eggs. ect.

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Walmart cheating on insurance

I went in to pick up my medicine and I didn't check the bag, "it was stapled Up" when I got home I noticed only five vials of insulin, and I was suppose to have gotten seven, I called the pharmacy back and got the run around and was told I only had a prescription for five vials"I got seven last month" from the same pharmacy, I called my insurance and I was told WalMart charged my insurance for seven! I also got another person's prescription in my bag that was n ot even mine! I don't have enough insulin to run all month hardly and with WalMart cheating me and the insurance company "Humina" I can't even buy anymore insulin if I could, I am loosing the feel in my feet and legs as is, and now I don't even have enough insulin to run a month until next time I can get it refilled, not to mention I still have the other person's medicine that was not for me to take anyway! Since this happened two weeks ago my insurance says they paid for insulin last month once for five vials and the next day they paid for seven vials, which I didn't even get the five vials last month either. I think there is a problem with the pharmast because if you talk to any of them like I did they have a slurred voice like someone that was drinking or taking pills. But who do you contact? And who does care? My name is Terry E. Vaughn PO BOX 212 NArrows, Virginia 24124

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Update by Terance Gomeze
Apr 22, 2010 12:15 pm EDT

I called them the next morning and I was told that they did not put someone else's meds in with mine, and yes they left out one of my blood pressure meds. which "thank God" my blood pressure didn't go up too high without it. I have now gotten the BBB looking into it.

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kato88
, US
Oct 05, 2010 1:26 am EDT

this guy is one of meagans4's wonderful personalities...

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KixStar
Your mom, US
May 31, 2010 3:15 pm EDT

Okay Irish... I was on your side for a minute because I like snarky chicks, but your complex with people being childish is boring now.

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KixStar
Your mom, US
May 29, 2010 9:28 pm EDT

People. STOP POSTING YOUR FULL NAME AND ADDRESS ON THE INTERNET.

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RestlessHeart
Madison, US
May 19, 2010 6:50 pm EDT

If you're losing the feeling in your extremities it isnt because of the pharmacy...its because you havent controlled your diabetes.You cant blame them for that !
You couldnt tell before you left the pharmacy that you didnt have ALL your insulin? That's the first thing I check and I go thru drive thru.
The minute you KNEW you have someone else's script why didnt you immediately return to the pharmacy and fix the situation.
No..you'd rather come here and complain.
THEN you add that you think the pharmacists are drinking or taking drugs? Nice add on!

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B
6:46 pm EDT

Walmart disgruntled with wal-mart pharmacy

I was very diassapointed to hear the cashier say $71.94 for a perscription that I was picking up, what was so upsetting was that two months before I picked up the same perscription from an independent pharmacy (which most peaple know that they are more expensive) that was $31.94. My question to the clerk was why so much she said because you don't have insurance. I replied, "I'm aware of that but I didn't have insurance 2 weeks ago when I picked up the same medication from an independent pharmacy." To my dismay I still haven't spoken to anyone who seems to care or even act like it.

Disgruntled with Wal-Mart Pharmacy in Ville Platte, LA.

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optrader
Pontotoc, US
Aug 22, 2010 10:26 pm EDT

There are a number of reasons that the price is more at Wal-Mart than the independent. If it is a generic, Wal-Mart may stock the drug by a different manufacturer and the cost may be more. The drug could have gone up in price(not likely, because that is a big difference in pricing). Wal-Mart may simply have a higher price on that particular drug than the independent. If you don't like the price a Wal-Mart, you don't have to take the med, despite it having been filled. Ask for your rx back. The most likely reason that no one could give you a reason is that they simply don't know. They don't work for the independent, and if it was a generic, they don't know what manufacturer the independent carries. So, any answer they would give you, would most likely be nothing more than a guess. The price of the rx you get at Wal-Mart is set at the home office in Bentonville, AR. The pharmacist does not even know what Wal-Mart pays for the drug.

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Mom4rmArkansas
rogers, US
Apr 23, 2010 2:24 am EDT

And why are you shopping at Wal-mart? It's your money, spend it somewhere else.

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D
9:40 am EDT

Walmart unprofessional, incompetent treatment

I am writing to let you know how disgusted I am with the experience I had with Dr. Rita Patel at the Belleville Walmart Vision Center. At my first appointment she told me she wanted me to try a new brand of contacts that corrected for my astigmatism. Because of complications from previous eye surgery, I can only comfortably wear one brand of contacts, but I agreed to the trial. The lenses were the wrong prescription, but she said she was only testing the fit of the lenses. It seems odd to me that she would give me the wrong prescription lenses for a trial. The lenses were very uncomfortable, and I asked to go to my original brand. She encouraged me to try another trial, which had to be ordered and took two weeks to come in. Keep in mind, that aside from my original appointment, I would have to pick up the trial, then schedule a follow-up. This was very inconvenient, and when they called to tell me the second pair had arrived, I told them our car had broken down. My husband works late and I have four young children, making it very difficult for me to get to the Vision Center while it is open. They told me, Thats fine, just come get them whenever you can. It was not implied that there was a rush. It took me several weeks to make it back up for the second pair, which again were very uncomfortable due to my eye condition, not to mention the inconvenience of going back for repeat visits. The doctor again gave a different but still incorrect prescription, and again stated she was simply testing the fit. She asked me what I thought my prescription was, and I said I wasnt sure. (I later called my former eye doctor to find out, and verified that the ones I was given were incorrect.) So since my first appointment on February 6 until the beginning of April I was dealing with uncomfortable trial lenses that were the incorrect prescription or wearing glasses, as well as the inconvenience of the trial lenses that I did not want. The doctor also wanted me to try two more brands of trial lenses, but at this point I could not take any more. I told her I was done with trials and I wanted to go back to my original brand. I had told her this on every previous visit, but she had always been very rude and condescending, asking me, Why dont you want to see clearly? When I refused any more trial lenses, she told me the Secretary of State would not let me drive with my original brand of contacts, since they did not correct me to 20/20, and would restrict my driving to daytime only. This is ridiculous and untrue. My vision is not that bad even without corrective lenses, and I was humiliated by her harsh treatment and baseless claims. She then went on about how irresponsible it was of me not to correct for my astigmatism, since it would sharpen my vision. In spite of her rude tirade, I said I wanted to go back to my original brand, since they are the only ones I can comfortably wear, and that I wanted the correct prescription given. To this point, she had not once given me the correct prescription, always using the excuse that she would fine tune it when I found a lens for an astigmatism that I could wear. She asked me, Well, what do you think your prescription is? This surprised me, since I had paid for an eye exam and assumed that was her job to figure out my prescription. I had called my eye doctor and gotten my prescription from four years ago, and I said, Last I went to the doctor it was -1.25 and 1.5. I assumed she needed a starting point. She went and took a trial lens from my original brand in that prescription, handed them to me and said, Put these in so I can make sure you can legally drive. I read the chart, and my vision was 20/30 and 20/40 in my right and left eye respectively. I said, Arent you going to make sure this is the correct prescription? Shouldnt you do an exam of some kind? I am just telling you what my prescription was at my last eye doctor years ago. She just shrugged and said, If you arent even going to try to correct for your astigmatism, you wont see 20/20. I just need to make sure you can legally drive, and I cant guarantee the Secretary of State wont restrict your license. I was taken aback, since I have never been treated in such an unprofessional and incompetent manner. I said, It has been very difficult for me to deal with these trial lenses. Maybe I can try at another time She just waved me off. I went to check out in a daze, and they told me the doctor was assessing me a $25.00 fee for not completing my follow-ups within 30 days, per a form I had signed at my first appointment. At this point I was so upset I started crying, and I told them it had only taken longer than 30 days because the doctor was pushing me to try trial lenses that I did not want. The lady went to ask the doctor to waive the fee, and the doctor refused. I asked to talk to the doctor personally, but she refused to talk to me. They pointed out how long it had taken me to pick up the trial lenses and come for follow-ups, but I pointed out that I had told them that it was very difficult for me to make it up there between our car situation and having four young children. I said I would not even have agreed to the trials/follow-ups or even come back at all had I known they planned to charge ME extra for all the inconvenience, and asked why this was not clarified with me. She snidely said, Its not our problem to read the form to you. You read it and signed it, its your responsibility to remember what you read. Again, I was in tears at this point, embarrassed by my treatment, and worried about spending more money that we dont have. I cant believe your company can drive a customer to tears and no action was taken to show any compassion or understanding of my situation. The longer I pled my case, the meaner and more impatient they got. I finally paid the $25 fee, but could not order any contacts. I went home and called the store manager, but he never returned my call. I am telling all my friends and family and posting it anywhere I can on the Internet what an awful, humiliating, frustrating experience I had with Dr. Rita Patel. I am especially outraged that at the end of it all, she asked ME what my prescription was, wrote down what I guessed, and then charged me a follow-up fee when no exam was performed to verify my prescription. Also, none of the prescriptions given to this point were correct, and she told me she would correct them once they found a lens that fit. I have since found out this is not a safe practice and could have resulted in further eye complications. I would really appreciate if she was reprimanded at the least, even if I am not reimbursed for the follow-up fee which, although legal to assess according to the forms, should have been made an exception for considering the circumstances. The lack of compassion and respect was appalling, and I will make sure my story is told in as many venues as possible so that people can avoid Dr. Rita Patel at all costs.

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Dr J Barrios
Hackettstown, US
Feb 20, 2011 12:59 am EST

Dear Ms. C.H.:
I had to think about whether I should respond to your complaint. I definitely will not entertain any ongoing arguments because that wouldn’t be professional or even mature. However, I decided to post just one comment to your complaint for two reasons. First of all, what you say is just not true and if someone actually reads your allegation you will be contradicting your pseudonym, “Neighbors helping Neighbors.” With the economy the way it is, lots of people really do get a good deal on eyewear at Wal-mart and the staff at the Hackettstown/Mansfield location is very helpful and friendly. You could potentially make people miss out on this. The other reason is to give you the benefit of the doubt, just in case you really are confused about the eye exam process and you are not just some ranting lunatic that is out to try to get me for who knows what random reason.
Let’s clarify your statement a little as briefly as I can. Yes, I was busy when you presented for an eye exam but, no, I did not make a mistake in how I derived your working prescription. I had no previous record for you and you did not provide any proof of what your habitual contact lens power was. However, yes…compared to the power you verbally self-reported, I did yield a weaker prescription that allowed you to see 20/15 (better than 20/20). Because you were showing signs of beginning to need bifocals, it made even more sense to try to wean you off of any extra/unnecessary myopic power. I explained this to you and told you to try to see if you could adapt. I asked you to schedule a follow-up appointment and you did so before leaving. At this follow-up appointment, you could’ve explained any difficulties you were encountering and I could’ve easily modified your prescription to your satisfaction. However, you did not show to your follow-up appointment and then refused to reschedule when two different Wal-mart Vision Center associates called to offer you new appointments during that month. Obviously, your follow-up appointment was covered under your fitting fee and would not involve additional charges. However, I doubt you were confused about financial details. My understanding is that a different doctor was present when you called and he offered to re-examine you at no charge but you refused that option as well.
Until this day, you have never communicated with me after the one and only day that I saw you (the day of your exam). So, whom did you “beg for something to be done?” You did complain to a Wal-mart hotline/Customer Service. That trickled down to the Vision Center associates whom easily printed proof that you had made an appointment and failed to show to it. They explained up their chain of command that they have attempted to get you back in to troubleshoot your concerns but that you constantly refused. By the way, I am an independent contractor for eye exams only. I am not employed by Wal-mart, the Vision Center associates are not my employees (technically they are not even my co-workers), and I have no financial gains from contact lenses or glasses there. I have no access to any of their computers or programs, including their patient scheduler.
You also went and complained to the State Board of Optometry with wording that suggested you had spoken to me some day after your exam and that I told you to get used to your prescription. Again, you never contacted me after the day I met you and any conversation after that point is absolutely fictitious. Also, I would never dismiss a patient’s concerns about vision by telling them to just get used to it! I complied with the Board and mailed them a copy of my records on you. If it weren’t a violation of your privacy, I would have no problem scanning my exam documents and posting it for public scrutiny. I did nothing wrong during your exam and this would be obvious to anyone who audits your chart.
It is a shame that you put so much time and effort into complaining about this to everyone: Wal-mart, NJ Division of Consumer Affairs, multiple online sources…President Obama? All you had to do was come in for your follow-up which would’ve most likely taken only 5 minutes or so. I would’ve just checked your vision and tweaked you prescription as needed to your satisfaction. I do not think I am so unapproachable that you could not come see me again. Most patients seem to think the opposite and many express how “nice” I am compared to previous eye doctors. This is always weird to me because I can’t imagine health care practitioners not being nice to their patients. So, I am just baffled by your boycotting agenda. In retrospect, the only mistake that I made was not calling you myself to see if you would return for your follow-up. However, in a way I am glad I didn’t because you’re already saying that I told you something when I never spoke to you after your exam. Who knows what you would say I told you if I really had spoken to you? It may sound corny but as a recent Air Force optometrist, I really do try to live by simple core values such as: “Integrity First, Service Above Self, and Excellence” in what I do. Also, I do care. Otherwise, I wouldn’t have taken the time out to respond to you. I really didn’t have to. The Wal-mart gig is mostly a walk-in business and most people won’t even know about your online complaints. Yes, word of mouth is important and you can use that against me but I have many patients who will spread a more positive word. Bottomline, I am very sorry if I contributed to any misunderstanding. Despite your agenda against me, I remain available to you if you ever do need my services. Because of circumstances, I would probably require a witness be present if I ever do examine you. Nonetheless, don’t consider it a burnt bridge. You do seem to know how to communicate but I would advise you to analyze how to apply this important tool more efficiently and in a more positive manner. Negativity begets negativity. So, stay positive! Good luck to you. I really mean that.
Very respectfully,

Jesús L. Barrios, O.D.

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Nikolas T
Austin, US
Jan 28, 2011 8:09 pm EST

Your own fault. I'm sorry but it is.

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Neighbors helping Neighbors
Hackettstown, US
Jan 01, 2011 7:14 pm EST

My experience with wallmart vision center has also been a complete waste of time and money. Customer service is not part of the wallmart service plan and neither is speedy service, these are not things that I have a huge issue with. I have an issue with the fact that the Doctor Jesus Barrios, of the Hackettstown, NJ Wallmart perscripted contacts for me that I could not see with. He decided that I needed to have the strangth of the perscription reduced, and that I would get used to it, but I didn't. I can't even see to drive, and almost hit two people, when I told him about this he still said I would need to get used to the new perscription. Well I begged to see a different doctor but I was told I would again have to pay the 110.00 eye exam charge: for something that clearly didn't work for me. I contacted wallmart customer service center, they have done nothing for me. I think this Doctor is the worst eye doctor I have ever been to and I would like my money back, but the customer service center did nothing and never contacted me again to see how things went, now I am going to get another exam somewhere else. Buyer Be Ware!

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MUSS
, NZ
Apr 27, 2010 10:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The doctor was absolutely doing the right (and responsible) thing to trial a lens on you to correct for astigmatism if it was significant enough. It is not unusual for a trial lens to require fine tuning of its prescription either, given that your spectacle refraction forms the basis of your contact lens prescription but the two are not necessarily the same. The final contact lens power is determined with the contact lenses on your eyes. You need to put things in perspective here. Is it the doctor's problem that the trial dragged on for this long? No because she has no control over how long the trials lenses take to arrive and she certainly has no control over your personal circumstances!

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B
11:24 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart unprofessional employee not discipline

Good day. This complaint is in regards to my shopping experience at 8745 Branch Avenue, Clinton, Maryland 20735 Walmart store on Wednesday 4/14/10.The cashier employee Avila Lewis, behavior was unpleasant. I had two orders. The first were for groceries I paid for. The second were for clothes. Avila Lewis rang up the purse I wanted to purchase and started aggressively taking out the stuffed paper that I had wanted to stay in the purse. She didn't stop taking the paper out until she finished and wasn't paying attention to me. She was rude and aggressive and she even disgustingly took the paper out of her trash bucket and put it back in my purse! Her conduct was unprofessional and distasteful. I asked for the manager. I had came to the store to shop and was then treated harshly for no apparent reason and I received a full refund. I spoke to the Assistant store manager Pamela, who informed me I could not be told what will happen to Avil Lewis, who was still behaving erratically and bursting out her own name. It also seemed to me that Avil Lewis discriminated against me for my speech impairment. No customer and customers with disabilities should be treated with disrespect, this type of nasty temper behavior should not be tolerated. I believe she should be fired. She may even go by the name Avila.

Avil Lewis behavior seemed like she has done this before many times and she smiled and laughed about the matter while talking to people in management like nothing was wrong and like they were her friends. I still do not know if she's been fired. She was not sent away from the cash register by Pamela. I believe this matter was not taken seriously and I even email Walmart customer service to send my complaint to the corporate/headquarters twice and still no response from them. I will not shop their again and I'll will not shop at any Walmart store.

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Update by beth988
Apr 20, 2010 11:10 am EDT

Well first of all helpNu it's okay for her to take the paper out of the small purse but she shouldn't have thrown it it the trash and put it but in the purse. Her behavior was nasty and it seem that maybe you have or would do something disgusting like that since you're taking up for her. And by the well there's other great stores to shop at-Right! Bad behavior gone undisciplined can make anyone in the world think they can do it over again!

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richard l williams
Murphy, US
May 30, 2011 1:52 pm EDT
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I've worked at WM for 11 yrs and as a cashier for the last 4 yrs. It is policy that cashiers look in all purses and usually remove the paper. If the customer wants the paper they can have it. To think that if a worker in WM or any other store should be fired because one customer(like yo out of 100-200 per day handled by that cashier is INSANE unless the offense of the cashier is extreme(cussing at the customer, obvious discrimination, or touching the customer, etc). All you customers that find it so easy to find fault with WM employees need to get a job at WM or some other business that deals with vast numbers of the general public and experience the general rudeness of at least 40%-50% of people like you! You will have a different perspective of the entire siuation quickly! Using your logic, if a customer is rude or nasty they should bo told "You may not shop here again"! How about those bananas!

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HeyHeyHey1980
, US
Sep 17, 2010 1:27 am EDT
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You expect to meet "professional" people at walmart. People are professional in a career. (Not a job) People that work at walmart are getting paid minimum wage to do a lot of work. I know their attitude usually sucks there but thats how most people act for minimum wage because they can find another low paying job somewhere else pretty quickly. Go to a local store or mall and stay away from Wal Mart.

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J
10:42 pm EDT

Walmart associate

I was taking my 3yr old son to the restroom in walmart. He and I could not fit into the stall together, so the door remain unclosed with my back to the outside. Beside my mother in another stall, I thought we were alone but soon enough I turned around to see what was breathing down my neck, and it was an walmart employee/custodian! WATCHING MY SON PEE! My son exclaimed " mommy, what's that man doing here"? (which was actually a woman with a really confused identity)! I turned around and the woman started to speak to my child without even acknowledging ME! I firmly told her to back off and let us finish our business and I looked at her name tag, then later (when my son wasn't around) I called the store number on my receipt and spoke to the "co-manager" who seemed to understand. This all happened a few hours ago, so I've yet to receive feedback about the associate's misfortune. The co-manager has my contact information so I'll wait til tomorrow morning, then I'm calling again! possibly speak to someone else and get more people informed! This is an outrage!

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evil villa
Lubbock, US
Jun 07, 2011 6:39 am EDT

the manager will not call you back since all the have to do is put in the computer saying they did talk to you and everything was handeled professional, i know it's been a year but trust when i tell you if you waiting for a response from a manager good luck,

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BCZip
Lawrenceville, US
Jun 10, 2010 2:42 pm EDT
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You should also report this to the local POLICE department! Sounds like there could be a predator working there! Think about the children using the restroom without a parent in there with them!

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Ling Chi
, US
May 25, 2010 6:57 pm EDT
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Well, peopleofwalmart.com is full of fatties who shop there, so I guess she's in that site's targeted demographic.

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Memento_Mori_205
North, US
Apr 22, 2010 7:04 pm EDT

If they were really breathing down your neck and acting the way you describe . . I'd say they are partially ###ed.

Oh and if you and your son can't both fit into a stall . . .and he is only 3 . . . time to get on a freakin treadmill honey!

Walmart Customer Reviews Overview

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Walmart In-depth Review

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Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

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Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
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  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
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5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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Is ComplaintsBoard.com associated with Walmart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Customer Service. Initial Walmart complaints should be directed to their team directly. You can find contact details for Walmart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walmart. Discuss the issues you have had with Walmart and work with their customer service team to find a resolution.