Complaint Rating:

Company information:
Merrillville, Indiana
United States

Cashier(Miriam) not speaking very good English and not noting products in shopping card that required hand-scanning. Then not understanding customer wished check made out for $20.00 over purchase amount and customer having to write out two checks to cover purchases(3 bags of softener salt) plus initial purchases. Then not requiring signature on 2nd check. Customer had to go to Customer service manager-she was to busy and had another employee open register tohave check signed. Then report of this was called into store management. Manager Joan then attempted to placate customer with %10.00 gas card as situation of customer living 50 miles away and did not have gas-station(Wal-mart) access and long distance call involved. After telling customer would send gift card instead and taking name and address stated card would be sent that day. Two days later customer still hadn't received card--talked with manager Todd again was told gift card was to be sent immediately and should be there on saturday. No Card. Called again and was "placated: with a $20.00 off. Cards-no apology note or explanation in envelope. Customer's name mispelled on both envelopes and both envelopes addressed (identically) after customers name was spelled not once but three times! Calls to 1-800-Wal-mart were answered and treated (seemed) with as much indifference. Gift cards didn't mean a "damn" thing but the "insult" of inattention to the details of the customers suggests that this store and its operation needs much training in customer service! Especially in attention to details such as a customers name.