Complaint Rating:

Company information:
T-Mobile
United States
t-mobile.com

T-Mobile took $2010 out of my checking account instead of the $110 when I did a phone check. After three weeks I have still not received my refund check. I have spoken to 14 customer service reps. I have been promised three times that T-mobile would return my phone calls. Nada! No one will give me a phone number or an email address I can use to speak with someone "higher up". Now customer service has blocked my calls to them. HELP! The first call promised me my money in 5-7 business days, then a week later I was told I needed to fax them an official statement from my bank showing the check had cleared. I did this as soon as I was told. Now over 3 weeks later "it is still under investigation because it is such a large amount". Well, duh!! It's my money and I want it back. Any ideas would be helpful. They hung up on my lawyer and have not responded to his letters.